Social Media Marketing

Social Media Marketing

United States

Social Media Examiner's Michael Stelzner helps your business navigate the social jungle with success stories and expert interviews from leading social media marketing pros. Discover how successful businesses employ social media, learn new strategies and tactics, and gain actionable tips to improve your social media marketing. Find show notes at http://www.socialmediaexaminer.com/podcast/

Episodes

Facebook Ads Strategy: How Marketers Can Win With Facebook  

Do you use Facebook ads? Want to make them more effective? To explore how to create a successful Facebook ads strategy, I interview Nicholas Kusmich. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Nicholas Kusmich, author of Give: The Ultimate Guide to Using Facebook Advertising to Generate More Leads, More Clients, and Massive ROI. He also heads up the H2H Media Group, where he consults and manages accounts for high-profile speakers and authors. Nicholas shares how the four M's can help you plan your Facebook ad strategy. You'll discover the three key elements every Facebook ad needs. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Ads Strategy Nicholas' Story Nicholas got into Facebook ads almost by accident. He had been marketing his products on the Internet without any success, even though he followed what everyone said to do: Create a course or ebook, and get paid traffic to sell it. His next step was to try Google ads, but then Google had another algorithm adjustment. Fortunately, around that time, two websites' ad platforms were being released in beta: Plenty of Fish (the dating site) and Facebook. Nicholas jumped in to advertise his products on both and soon realized Facebook was going in a very aggressive direction. He was in the right place at the right time. Nicholas learned about Facebook advertising very quickly and got the advantage of being an early adopter. This was about five years ago. These days, Nicholas runs his marketing business with two key services. His boutique agency serves clients in a fully managed scenario. His business also offers marketing training and consulting for business owners and entrepreneurs who want to implement their marketing for themselves. Listen to the show to hear what Facebook ads were like in the early days. The Role of Facebook Ads in Marketing Nicholas loves the paradox of Facebook's size. On one hand, Facebook is an enormous platform: around two billion users log in for at least a few minutes each day. Therefore, regardless of your type of business or message, your prospects are probably using Facebook. Moreover, you don't need a 30-second spot on the Super Bowl to reach hundreds of millions of people. With Facebook, you can do that with a few clicks of a button. On the other hand, Facebook allows advertisers to zero in on a small, specific audience because Facebook aggregates data. Facebook notes where people check in, what they like, whom they follow, and what they mention. And it makes that kind of information available to advertisers. So, for instance, if Nicholas wanted to target a Beverly Hills housewife who lives on a particular street based on her zip code, and who shops at Whole Foods, has an Amex card, and spent money on it in the last seven days or so, he could. This capability makes Facebook an interesting platform for an advertiser (a business owner or entrepreneur) who has a message, product, or service and who knows the audience they're trying to reach. Facebook allows people to advertise at far lower cost than traditional advertising. So in the grand scheme of marketing, Nicholas believes Facebook advertising is the best direct-response platform and distribution channel to get a message to your ideal prospects. Listen to the show to discover the joke at Nicholas' office. How to Put Together a Facebook Ads Strategy A lot of people focus on the tactics, such as how much to bid for the ad or what objective to use. Those are legitimate concerns, but Nicholas doesn't think they're the big needle-movers.

Facebook Video for Marketers: Strategy for Future Success  

Do you create videos for your business? Wondering how to best leverage your videos on Facebook? To explore Facebook video strategy, I interview Jay Baer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Jay Baer, a digital marketing and social media strategist. He authored Hug Your Haters, a book about social care, and also hosts the Social Pros Podcast and the Jay Today show. Jay discusses the differences between video on Facebook and YouTube. You'll discover the tech and tools Jay uses to produce his own videos. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Video for Marketers Facebook Versus YouTube Jay says a lot of people do very well with YouTube videos, and just as many do well with Facebook videos. However, not too many people do equally well with both because each platform has a specific use case. People watch YouTube as a replacement for television entertainment or they're searching for how-to videos. On Facebook, videos appear in the news feed and can interrupt people while they're on the platform. At Convince & Convert, Jay says they advise clients to think about what the video is and under what circumstances people will want to watch it. Based on that assessment, choose one of the platforms as the primary home for the video. I mention how views of The Last Jedi trailer on Facebook far surpassed views on YouTube within the first 30 minutes of its release. Jay responds by noting a few factors that might have contributed to that difference at that particular point in time. One is that Facebook allows users to share content with others easily. Also, Facebook defines a "view" differently than YouTube. Although we both suspect most viewers of The Last Jedi are watching the whole trailer, marketers should remember that Facebook counts 3 seconds as a view, whereas YouTube requires 30 seconds. Also, a video on Facebook may receive substantially more views immediately after it's posted but the YouTube video may receive more views in the long run, especially on a strong YouTube channel. To clarify how The Last Jedi example pertains to the everyday marketer, Jay stresses that Facebook drives exposure based on engagement. So if you put a video on Facebook and a disproportionate number of people like, comment, and share, then a disproportionate number of people will see the video in their feed. This visibility gives even more Facebook users an opportunity to share the video with somebody else, and the cycle continues. Jay sees this ripple effect every time he posts a video on Facebook. If he gets immediate engagement, then more people see it. If he doesn't, users' engagement with the video will plateau. Next we talk about streaming live video to Facebook versus YouTube. For vlogging, Jay says that you could use both Facebook and YouTube. Jay does something like this with his Jay Today show. He streams the live video first on his personal Facebook profile and posts the video file elsewhere afterward. Jay explains that Facebook's API prevents you from live-streaming anywhere else while you're streaming to Facebook Live. To stream to Facebook Live, Periscope, and YouTube Live simultaneously, you would need multiple phones or computers. That limitation is one reason Jay goes to Facebook Live first; he can't be anywhere else. He also notes that on YouTube (for now at least), you need to have 1,000 or more subscribers to stream live video from a mobile device. So YouTube's live video feature isn't as widely accessible as Facebook's. Listen to the show to hear Jay discuss his approach t...

Google Analytics and Social Media: What Marketers Need to Know  

Do you track the return on your social media activity in Google Analytics? Want to discover some valuable shortcuts? To explore cool hacks for Google Analytics, I interview Annie Cushing. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Annie Cushing, Google Analytics expert and chief data officer at Outspoken Media digital marketing agency. She's a total analytics geek who loves teaching other marketers how to make the most of their analytics data. Annie explores Google Analytics, social reporting, dashboards, and more. You'll discover how to customize Google Analytics reports for yourself. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Google Analytics and Social Media What's New in Google Analytics Starting May 15, 2017, Google Analytics will allow people to do remarketing across multiple devices. Annie explains that if someone visits your site on their mobile device and then comes back to it on their laptop, as long as they're logged into Google in both places, you'll be able to target them across their devices. This new capability is a huge step forward for remarketing audiences because few people shop only on their computer, tablet, or phone. Annie explains that Google previously relied on user IDs to offer remarketing features, but most businesses couldn't implement the technology very easily. Only advanced analysts could set it up for sites where users were highly incentivized to log in. Because most businesses don't have sites like that, this new ability is groundbreaking. Annie says one issue she regularly sees with clients is they seldom use Google Analytics for retargeting. Instead, they use AdWords and DoubleClick. However, Google Analytics enables marketers to get much more granular with targeting. For instance, you can serve an ad to someone who visited a certain page but didn't convert or to someone who put something in a cart but didn't check out. Hopefully, multiple-device retargeting will incentivize more people to take advantage of Google Analytics. Listen to the show to discover how a retargeting ad saved Annie last Christmas. Google Optimize Google recently announced they were releasing Google Optimize, a free tool for A/B testing. For example, say you want to experiment with product page design, such as the placement of the price or Buy button or different font colors or text. In an A/B test, you run two versions of your page and compare how each version performs. Up until this point, Optimizely has been the industry standard. At Social Media Examiner, we use Visual Website Optimizer. Annie believes Google Optimize is perfect for small- to mid-sized or even large businesses. (Google Optimize 360 is the enterprise-level version.) Annie recommends that businesses get what they can from the free version first. Then as your organization develops more sophisticated testing needs (for instance, reducing the bounce rate or increasing the conversion rate), consider paying for more advanced features. Annie also notes that Google Optimize is user-friendly. To move things around, you simply drag and drop. You don't have to ask a developer to customize the page for you. Listen to the show to hear my description of how optimizing tools work. Ad Blockers and Do-not-track Technology Annie explains how ad blockers and do-not-track tools impact your analytics data differently. If you run display ads on AdWords, then ad blockers will impact your overall effectiveness. As people choose to block ads, impressions and conversions will decrease. A lot of publishers,

Facebook Marketing: Why It Is Time to Rethink Everything  

Do you use Facebook to market your business? Wondering how marketing on Facebook is evolving? To explore how marketers should adjust to Facebook's recent and future changes, I interview Mari Smith. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Mari Smith, the world's leading Facebook marketing expert. She co-authored Facebook Marketing: An Hour a Day and is author of The New Relationship Marketing. Mari shares why it's time for marketers to rethink how they use Facebook. You'll discover where Mari believes Facebook is headed. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Marketing The Facebook Algorithm Mari explains that the Facebook algorithm pre-filters content that users see in their news feeds. The algorithm manages the vast amount of content posted to Facebook and thus helps advertisers, while hopefully showing Facebook users the most relevant content among the thousands of posts they could see. Users can have as many as 5,000 friends, join up to 6,000 groups, and follow up to 5,000 pages. With posts coming from all of these sources, users might see as many as 15,000 posts. Mari says that the Facebook algorithm narrows down what users actually see to about 1,500 posts, and from that pool of content, narrows what users might see even further to about 300 posts. Mari says the algorithm is complex with about 100,000 weights, of which only about a half-dozen are known. For instance, Facebook favors stories from users' friends, video content, and so on. Also, when the algorithm came out in 2008, along with Facebook business pages, it made the news feed non-chronological. Mari explains that the algorithm exists because Facebook needs to keep users coming back and also offer value to advertisers. Each day, the average user logs on about 14 times (more for marketers), and is on Facebook an average of 50 cumulative minutes. That creates a huge captive audience, which is a massive amount of potential to offer advertisers. To maintain that value, the algorithm encourages user engagement. Mari notices how she loves keeping up with her friends and community via Facebook and sees an advertisement about every third post. The better the targeted ad, the more likely she is to respond. Mari also notes that by encouraging user engagement, the algorithm also encourages users to share information with Facebook. This information helps Facebook keep the users and advertisers happy. I ask what marketers should do so users see more of their content in the news feed. Mari recommends not only sharing video, but also slightly increasing the length of videos. For uploaded videos, Mari has discovered a minimum of 90 seconds makes content more visible. For a live video, Mari recommends broadcasting for at least 5 minutes. Mari says Facebook favors slightly longer video because it enables Facebook to insert mid-roll ads. These ads break in and run for about 20 seconds. At the moment, mid-roll ads are in beta and you have to sign up before they'll appear in your video. Also, Mari says these ads appear only if you have at least 2,000 followers of your profile or page and 300 concurrent viewers. Mari explains that the decline in Facebook user posts and the algorithm's preference for camera-based content are related. Facebook is moving more into the camera mode because over the past three or four years, users have been sharing fewer status updates. Typing a post is harder than snapping a picture and adding sticker or filter. Mari stresses that real-time signals are also important to the visibility of your co...

Facebook for Local Business: Creative Ways to Grow  

Is your local business on Facebook? Wondering how to market your business more effectively? To explore how to use Facebook in creative ways, I interview Anissa Holmes. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Dr. Anissa Holmes, the author of Delivering WOW: How Dentists Can Build a Fascinating Brand and Achieve More, While Working Less! Her podcast is the Delivering WOW Dental podcast. She's a practicing dentist and teaches Facebook marketing courses for dentists. Anissa explores how local businesses can grow using Facebook. You'll discover why Facebook is more valuable for local businesses than review websites. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Marketing for Local Businesses Anissa's Story After practicing dentistry in the U.S. for several years, Anissa moved to her husband's home country of Jamaica in 2010 and started a new dental practice from scratch. She knew most dentists typically get 10 to 15 new patients per month through referrals, but with a startup practice in a totally different country, she decided to try promoting her new practice on Facebook. In early 2010, Anissa set up a Facebook business page and began sharing what happened in the practice each day, including behind-the-scenes snapshots and stories about how the practice's dental services were changing people's lives. Anissa's strategy worked. Her practice began getting 5 to 10 new patients a month. Anissa figured she was onto something and began buying Facebook ads. As the Facebook algorithm changed, she made adjustments. Her practice now spends about $500 a month on Facebook and those marketing efforts attract about 50 new patients every month. With such outstanding growth, the practice's revenue tripled, and Anissa's practice was able to pay for a new office with three times the space totally out of profits. The practice is debt-free and so is Anissa. She shares that this financial success and security is a result of the business growth she achieved through Facebook marketing. After dentists started asking Anissa how her practice was achieving those crazy results, last year Anissa created a Facebook course and began lecturing to dentists all over the world about Facebook. The journey has been interesting, Anissa says, and she attributes the success to Facebook. When new customers come in, they already know the practice and how it can solve their problems. They're already connected and ready to make a purchase. Listen to the show to learn more about Anissa's background. Why Local Businesses Need to Go Beyond Review Sites If your new customers hang out on Facebook, Anissa says, that's where you need to be. People aren't hanging out on Yelp or Google. Most people (including Anissa) check Facebook first thing in the morning, between daily tasks, and in the evening. That's why Facebook marketing needs to be your focus. Anissa says creating the right content is important. A lot of businesses post information about how great they are and share a lot of stock content, but Anissa says that really doesn't work. She stresses that local businesses need to share their story and what makes their business unique. For example, if you have a plumbing company, what are you offering that's different from everyone else? To compete with photos of kids, community happenings, and articles, Anissa creates engaging posts that connect with people and make them want to click, including content about community impact and what her practice does to change patients' lives. Anissa also shares testimonials.

Instagram Business Profiles: Why Marketers Should Upgrade  

Have you considered moving to an Instagram business profile? Wondering what advantages you'll gain? To explore Instagram business profiles, I interview Jenn Herman. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Jenn Herman, a social media consultant and Instagram marketing expert. Her blog, JennsTrends.com, has placed in our top 10 social media blogs three different times. She also wrote an ebook called The Ultimate Beginner's Guide to Instagram. Jenn explores Instagram analytics. You'll discover valuable Instagram business profile features. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Instagram Business Profiles The Instagram Algorithm The Instagram algorithm came out last year and Jenn explains that for marketers, the algorithm is helpful. You can use it to get better reactions from, engagement with, and reach to your target audience. Jenn stresses that the Instagram algorithm is more personal than the Facebook algorithm. On Facebook, when something is really popular, Facebook is more likely to show that content to more people. However, the Instagram algorithm is based on personal use, not public use. Instagram users don't necessarily see someone's content just because others engage with it. That said, the Instagram content that each user engages with most does show up higher in his or her feed. To make the Instagram algorithm work for your marketing efforts, Jenn recommends sharing the best content for your customers and followers. When you emphasize quality over quantity, your users are more likely to stop, engage, comment, like, and so on. As a result, your followers will constantly see your content higher in their Instagram feeds. Also, Jenn says the Facebook and Instagram algorithms re-sort content differently. Facebook constantly re-sorts content, whereas the Instagram algorithm doesn't. Instead, on Instagram, the re-sorting is based on how often you post and how often a user logs into Instagram. For example, if a user logs on and then logs on three hours later, Instagram re-sorts only the content uploaded in the last three hours. The content that appeared during the user's last login appears exactly as it did before. For marketers, this approach to re-sorting means that your Instagram followers won't miss your content if they scroll far enough through their feeds. For example, say someone follows Social Media Examiner and likes to engage with its Instagram posts. The user logs in after 24 hours and Social Media Examiner has posted three times. In this case, Jenn says the user will see Social Media Examiner's three posts higher in his or her feed, but not necessarily back to back. I ask what marketers can do to encourage fan activity and make their content seen first. Jenn says the key is having better content and (counter-intuitively) posting less content. When you post a lot, Jenn says it's more difficult for that content to show up high in your followers' Instagram feeds. People are more likely to skip your posts. However, gorgeous posts can create a strong connection with your followers and people are more likely to engage. To increase the chances people see and engage with your Instagram posts, Jenn recommends posting your best content three times a week. Also, Jenn suggests adding calls to action. In a text overlay or caption, encourage people to leave a comment or tag friends in the post. The algorithm will see that engagement. I ask Jenn how the algorithm applies to Instagram Stories versus the Instagram feed. Jenn says that at least for now,

Live Video: Tips and Techniques for Creating Great Content  

Do you broadcast live video? Want to learn how to create an engaged following? To discover what he's learned from broadcasting over 1,000 live streams over the last two years, I interview Alex Khan. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Alex Khan, the founder of Attractive Media, a German social media agency that helps businesses with live video. You can find him online at alexkhan.tv. Alex shares his formula for beginning and ending live video. You'll discover how Alex makes his live videos look more professional. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Live Video Alex's Story Alex started his first website in the late 1990s, back when email open rates were incredibly high. In 2005, he became managing director of Attractive People, a social network. In that role, Alex discovered what builds trust and how people behave on social networks. In 2012, Alex founded Germany's first mobile marketplace for fashion, which another company later acquired. Alex continued working behind the scenes in social media until 2015, when Twitter acquired Periscope for $100 million. After a company acquired his own app, Alex says he was curious about what a $100 million app could do. In March 2015 on the first day Periscope became available, Alex downloaded it and it immediately blew him away. Alex knew that driving engagement builds trust and increased visibility; however, creating engaging content was (and is) a challenge. Periscope helped Alex solve the engagement challenge because he could start a one-to-many conversation from anywhere at any time. Alex says it's still fascinating that you can reach so many people for free. In the beginning, Alex directed his live videos with his employee as the Periscope star. They created fun content such as jumping in a pool, which had nothing to do with Alex's area of expertise. After a few weeks, Alex's business partners shared their concern that this fun content wasn't professional, especially because Alex was COO of the company. Alex agreed that their point was valid, so he decided to change his subject matter. With 10 years of experience in social media, Alex knew people would have questions about how to use this new platform. He decided to use his expertise to help people understand how to build their audience with live video. I ask Alex to share a snapshot of his audience today. Alex says that in only two years, he's built his audience from nothing to 230,000 followers and 55 million hearts on Periscope. Through cross-promotion, Alex has attracted a total of 400,000 followers on social media. To build that audience, Alex says his experience working in social media, building companies, and training people gave him the necessary expertise, but live video technology was also a critical gateway. Listen to the show to learn about Alex's first live broadcast on Periscope. Advice for Going Live Alex says that even after doing more than 1,000 Periscope broadcasts, he still gets nervous. For Alex, three questions spin around in his head when he thinks about going live: "Who are the people watching me? Will they like me? What will I tell them?" Alex has found that his viewers are regular people who are early live video adopters and curious about what he has to say. When you provide something that's valuable, Alex believes people will like you. He says the key is to educate, inspire, or entertain viewers. As far as what to tell viewers, Alex believes people watching live video are always interested in five topics:

Google Analytics: How to Analyze the Behavior of Your Site Visitors  

Do you want to learn more about how people use your website? Wondering how the Behavior reports in Google Analytics can help? To explore how to navigate the Behavior section of Google Analytics, I interview Andy Crestodina. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Andy Crestodina, author of Content Chemistry and co-founder of Orbit Media. Andy specializes in content marketing and Google Analytics. Andy explains how to analyze the behavior of your website visitors. You'll discover a few Google Analytics tricks to employ immediately. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Google Analytics Why Marketers Should Care About the Behavior Category In Google Analytics, the Behavior category is one of five main categories that you find on the left-hand sidebar. Andy says the categories are organized from the top of the funnel down to the bottom. The first category is Real-Time, or people on your website at the moment. Real-Time is followed by Audience (who those people are), Acquisition (where they came from), Behavior (what they did), and Conversions (who took which successful profitable action). People dedicate a lot of time to the Behavior category because the reports show what's happening on each URL and how people flow through your website. Andy says you can see where people go, how much time they spend on pages, bounce rate, percentage of people who leave after seeing just one page, number of pages per visit, and so on. The Behavior category is the core of Google Analytics reporting. What you find through Behavior reports is often surprising, Andy continues. Although a website is designed to encourage visitors to navigate through it in certain ways, the Behavior reports show how visitors actually move through your site. Listen to the show to hear an explanation of the value of behavior analytics with a restaurant analogy. Behavior Flow Report Andy believes Behavior Flow is an interesting and sometimes confusing report because it mashes up data from other reports. The Behavior Flow report looks almost like an infographic. It shows how many people are on your website, where they move as they navigate from page to page, and the page where they leave your site. After the starting page, the next column is first interaction, the column after that is second interaction, and so on. Behavior Flow shows the most popular path through your website, which is important. Knowing the most common path helps you prioritize changes to your website. For example, if you have only 10 minutes to work on your website this week, you need to spend that time on the pages people visit most often. Even if your website has thousands of pages, a small percentage of those pages receive the most traction and traffic. Therefore, when you have a great piece of content such as a beautiful testimonial or a compelling visual, you want to put it where people are more likely to see it. If your website was a city with a highway flowing through it, you'd put your billboards on the highways, not on little backstreets. In the Behavior Flow report, the first column is the Landing Page option, which reflects where your website traffic comes from. You can change the default Landing Page option to see the website traffic from a specific source. For example, you can select social options to see how people coming from different social networks move through your site. Next, you see the Starting Pages column. Andy says this column lists only the top pages. (For analysis of a specific page,

Facebook Messenger Marketing: What Marketers Need to Know  

Do you want to communicate with your customers via Facebook Messenger? Wondering how Facebook Messenger bots and Messenger ads can help? To explore this topic, I interview Molly Pittman. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Molly Pittman, the vice president of marketing at DigitalMarketer. She specializes in customer acquisition and teaches regularly for DigitalMarketer Engage, which is the company's membership community. You'll discover how businesses can benefit from integrating Facebook Messenger features into their marketing. Molly shares use cases for Facebook Messenger marketing. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Facebook Messenger Marketing Why Consider Messenger Ads? As soon as Facebook Messenger ads became available in November 2016, Molly started experimenting with them. Molly says she's excited about Facebook Messenger ads because they're not just a new interface element or feature. Facebook Messenger ads are a whole new channel. Molly believes the value of Facebook Messenger ads lies in the app's popularity and convenience. More than one billion people communicate via Facebook Messenger. Because that's where people are having conversations with friends, family, colleagues, or whomever, Molly believes businesses should be connecting with their customers via Facebook Messenger, too. The app's popularity makes Facebook Messenger a good place to buy ads, connect with prospects, and talk to customers. Molly says that DigitalMarketer's initial tests have shown good results. The open rate and consumption are really high. Molly has seen the benefit from the consumer's standpoint, too. A few months ago, as Molly was driving in Austin, she saw a new apartment complex being built. Molly was interested, so she went to the company's Facebook page and contacted them through their Message Us button. They responded almost instantaneously. Every step of her communication with the company was done through Facebook Messenger. I ask Molly if she believes Facebook Messenger will replace email. Molly responds that email will likely always be a powerful tool for marketers, certainly for the next five years. However, she says Facebook Messenger isn't necessarily a replacement but is the mode of communication most similar to email. In some aspects, Messenger is better than email, she continues, because people tend to respond instantaneously on Messenger, whereas people don't feel compelled to respond to emails right away. Listen to the show to hear Molly and I discuss our predictions for the future of Facebook Messenger. The Types of Messenger Ads Molly explains the two types of Facebook Messenger ads. The first one is called a destination ad because when you set it up, you choose Facebook Messenger as the destination (as opposed to your website). Like a regular ad, a destination ad appears in the news feed and can display a video, carousel, or image. When someone clicks the ad, a message to your Facebook page opens in Facebook Messenger and you can begin a conversation. For example, the first test Molly ran was a simple destination ad that said, "Do you have questions about how DigitalMarketer can help grow your business? We'd love to chat." When someone clicked the ad, a Facebook Messenger window opened where the person could type his or her message to DigitalMarketer. Molly says you can target anyone with destination ads, such as your custom audiences and interests. The opportunities are endless. The other type is a sponsored message, which is more like an email.

Animated Visuals: How to Bring Still Images to Life  

Do you use visuals on your blog and social media? Have you considered animating them? To explore how to use animated visuals in your content, I interview Donna Moritz. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview visual marketing expert Donna Moritz. Her blog Socially Sorted was recognized as one of Social Media Examiner's Top 10 Social Media Blogs in 2015, 2016, and 2017. Donna explores three popular types of animated images. You'll discover tools to easily animate your own images. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Animated Visuals Why Animate As people scan their social media feeds, they're making lightning-fast decisions about what content they'll pay attention to. In this context, animated visuals add a little bit of movement that can attract the eye and add value in a short, snappy way. Donna explains that short animations can be less intimidating to create than video. Animation is simply combining drawings, photographs, text, or computer graphics to make them move. You don't need to talk in front of a camera. Short animations can also be a way to develop your audience. Donna says if you can make a strong first impression with a short animation, that animation can encourage viewers to watch longer videos and further engage with your content. Listen to the show to hear Donna discuss the findings of a small MIT study that investigated how quickly people interpret images. Popular Formats Donna says that quick animations aren't divided into formal types, but you do tend to see a few common approaches. In a one- to three-second animated image, the background is typically fixed and only text is animated. For example, she points out, Social Media Examiner does these on Instagram. She says you might also see a mini slideshow. "Video is your window of opportunity to get seen the Facebook news feed." - @mari_smith #SMMW17 #marketing #socialmedia #business #entrepreneuer #socialmediamarketing #smm #socialmediatips #smallbusiness #new #socialmediaexaminer #professionaldevelopment #smb #socialmediastrategy #businesstraining #quote #quoteoftheday A post shared by Social Media Examiner (@smexaminer) on Feb 8, 2017 at 4:58pm PST A GIF is a silent animated loop often used to convey a feeling. GIFs have become hugely popular on social media. GIFs started appearing in blog posts and emails but have spread to messaging apps like Slack and Facebook Messenger. For example, in a blog post about social media strategies that drive her crazy, Donna says the only way she could express her frustration was with a Muppet GIF from Giphy. Another type is a 3- to 10-second video, which you could create with something like the Ripl app. (More on that below.) Finally, Instagram and Snapchat stories enable you to blend and share quick successions of images or videos. All of these types of content are easy to create because so many tools are available. Listen to the show to hear about audio in short video. The Pros and Cons of GIFs In blog posts and in email, GIFs are a great way to highlight particular emotions, add humor, or simply break up the content. Donna says she once sent out the wrong email to her subscribers, so she used a GIF to apologize. However, you need to be careful about how you use GIFs. Donna recommends using GIFs sparingly. In a blog post, use no more than two GIFs, and in email one is enough. Donna says too many GIFs are like strobe lights going off at a nightclub. When you insert a GIF in an email, Donna suggests checking the file size and compressing the GIF bef...

How to Use Facebook to Market Your Products  

Do you have products to sell? Have you tried using Facebook ads to promote your products? To find out how to market products via Facebook, I interview Steve Chou. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Steve Chou. Steve and his wife run an ecommerce site that sells handkerchiefs and linens at BumblebeeLinens.com. He's also host of the My Wife Quit Her Job podcast and the website MyWifeQuitHerJob.com, where he teaches people how to sell physical products online. Steve explains which Facebook ad types he uses to sell his physical products. You'll discover how Steve uses email and Facebook ads in tandem. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: How to Use Facebook to Market Physical Products Steve's Story As Steve and his wife were preparing for their wedding, his wife wanted a nice handkerchief because she expected to cry during the service. After shopping around, they imported a bunch of handkerchiefs from Asia. After using only a few, Steve and his wife listed the rest on eBay, where they sold like hotcakes. Later, when Steve's wife became pregnant with their first child, she wanted to quit her six-figure income job. They reconnected with the handkerchief vendor and opened their online store, Bumblebee Linens. At first, Steve worked as a microprocessor designer by day, and after the baby went to bed, Steve and his wife ran the business. It became such a success that they maintained their income even after his wife quit her job. Steve explains that soon afterward, their friends began wanting to have kids and quit their jobs, and they kept asking Steve how to launch an ecommerce store. Instead of answering the same questions over and over again, Steve began blogging about his experiences running the store. That's how MyWifeQuitHerJob.com got started in 2009. To generate sales in the early days, Steve used Google AdWords. His brother-in-law worked at Google in the AdWords division and showed Steve how to use it. Back in 2007, Steve generated a lot of sales via clicks that cost him about 10 to 15 cents. Steve says online content also helped generate sales. They wrote articles to help brides and provide craft ideas for their products. After three to six months, the articles started ranking in search engines and sent traffic to their store, too. Today, Bumblebee Linens sells handkerchiefs, linen napkins, linen towels, lace parasols, aprons, and more. Steve says the store has several target audiences. The handkerchief audience includes people planning weddings and an over-55 crowd. Event and wedding planners are the target audience for napkins and moms are the audience for Mommy & Me aprons. The company has in-house embroidery machines for personalizing their products. Listen to the show to learn more about the audience and the content on MyWifeQuitHerJob.com. Win-back Campaigns Steve explains that a win-back campaign targets people who have already purchased from your shop because those people are more likely to buy again. To run this type of campaign, you need to figure out who those people are, and if they haven't purchased within a certain timeframe, give them an incentive to come back. You can automate a win-back campaign with an online merchant system. For example, if someone hasn't purchased from Bumblebee Linens in 60 days, they automatically receive an email and a Facebook ad with a 10%-off coupon. To automate the Facebook component of the campaign, Steve says the ecommerce system Klaviyo allows Bumblebee Linens to export a specific segment (in this case people who haven...

Thought Leadership: How to Become Known to People Who Matter  

Do you want to be recognized as an expert in your field? Wondering how to make a name for yourself? To explore how to become known, I interview Mark Schaefer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Mark Schaefer, a prolific blogger, author, and speaker. He's written Social Media Explained, The Content Code, and The Tao of Twitter. He's also been a frequent guest on this podcast. His newest book is KNOWN: The Handbook for Building and Unleashing Your Personal Brand in the Digital Age. Mark shares how to position yourself as a thought leader. You'll discover the four things it takes to become known. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, or Stitcher. Here are some of the things you'll discover in this show: Thought Leadership How Mark Became Known Before Mark launched his business, he was a global director of ebusiness at a Fortune 100 company. He had won a bunch of awards and had seven patents, a big global team, stock options, and a company car. After he left that job to start his business, Mark realized everything that he was known for at his previous company no longer mattered. He thought he was known, but he wasn't. As Mark grappled with being the go-to guy for nothing, he learned the only thing that matters in terms of your online presence is to be known. Being known isn't about being famous, but having an appropriate digital presence to help you achieve your goals. Mark says that building expertise and becoming known is a process. Nine years ago, as Mark started to teach and write for his own business, he struggled. Like everyone else, he started at the bottom. For instance, when Mark started blogging, he didn't know anything about it. Later on, Mark wrote a book about blogging. When he started consulting, he knew very little about it, but now he consults for big companies. Mark emphasizes that to start, you don't have to be an expert. You only need to be open and willing to learn continuously. I ask Mark what helped him become known again in the second phase of his career as he was building his own business. Mark says his goals, one of which was speaking at Social Media Marketing World, helped, but enjoying the journey was also important because becoming known takes time. Mark says some people set milestones that unknowingly let other people validate their work. However, as he was interviewing known people for his recent book, they often mentioned the positive impact they have on others. Mark believes this sense of mission is important because it defines who they are from within and motivates them as they put in the time necessary to become known. Listen to the show to discover how many years it takes to become known. What Prompted the Book Mark explains the two seeds that led to him write KNOWN. As research for his last book, The Content Code, Mark interviewed Jay Baer. They debated whether just anybody can become known or if you need a certain "it" factor. For three and a half years, this question stayed with Mark and he began wondering whether becoming known involved a process that he could define. The other seed, Mark explains, came from his conversations with consulting clients. People from all over the world ask Mark questions like, "How do I get in a position where I can write a book someday?" "How do I get in a position where I can be a speaker someday?" "How do I get appointed to a board?" "How do I attract more clients in my industry?" "How do I become regarded as a voice of authority?" Mark found himself giving the same answer over and over again: "To do that, you have to be known.

Video Blogging: How to Create Consistent YouTube Content  

Do you create videos to promote your business? Have you considered starting a regular video blog? To explore vlogging, I interview Amy Schmittauer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Amy Schmittauer, an online video expert. She founded Vlog Boss Studios and regularly produces awesome content for her YouTube channel, Savvy Sexy Social. She's also the author of the brand-new book, Vlog Like a Boss: How to Kill It Online with Video Blogging. Amy explores how video blogging can help your business. You'll discover what you need to start your own video blog. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, Stitcher, or SoundCloud. Here are some of the things you'll discover in this show: Vlog Like a Boss What Is Vlogging? The term vlog builds off the word blog, and a vlog is simply a blog in video form. In a vlog, you can share anything you might do in a blog post, such as a tutorial or a story from your life. Consistency is best for vlogging. If you post a vlog here and there, you won't gain much traction. Amy says most vlogs that do well have a regular schedule. I ask Amy about how using YouTube for vlogging is different from the other ways people use YouTube. Amy says the purpose of a vlog is to help people discover you. Videos that may be suitable for YouTube but that don't help people discover you, such as a product commercial or an introduction to your company, don't make great vlog posts. To be discovered, think of the users who are searching for a concern, a specialty, or the answer to a question. Think about what a potential customer or audience member might want to know, create a video about the topic, and upload it to YouTube. Listen to the show to discover Amy's thoughts about vlogging on mobile apps like Snapchat and Instagram, which have video and social. Amy's Vlog When Amy launched Savvy Sexy Social, she was just getting started as a social media marketer. She thought teaching people the best way to do things on social media would to attract an audience and potential clients. She wanted her vlog to be informative and fun. She didn't want social media to feel like a chore. To juggle her content marketing with her client work, Amy says she scheduled her vlog posts to appear three days a week but she created the week's videos all in one day. She would pick three topics (which could be an app, a product, or a general social media tip), record the videos sitting in front of her bookshelf, and then edit and schedule them for the rest of the week. Amy emphasizes that people didn't have to know who she was to find her videos via search. They just needed to have a question about a topic in her videos. For instance, Amy created a video about a hack to make tweets a little longer. She thought the topic was something new that people didn't know much about, and the video became one of her popular vlog posts. The video's headline focused on the Twitter tip but the video also introduced viewers to Amy. httpv://www.youtube.com/watch?v=OJRp22IXqXY Amy shares the simple vlog format she used for a long time. She introduced her topic, delivered information about the topic that her viewers would value, and gave an actionable item that would give them results right away. Then she wrapped up with, "By the way, I'm Amy. Hope you can subscribe and stay tuned." In the last year, Amy says she's been having fun with her format so her community could get to know her a little more personally. For instance, throughout January, she documented the journey of launching a book. This approach was more of a lifecasting vlog, but her audience was learning through Amy's experien...

How to Use Facebook Ads to Boost Your Best Content  

Do you use Facebook ads? Have you considered creating Facebook ads from your top-performing organic posts? To explore how to identify and boost your best Facebook content, I interview Larry Kim. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Larry Kim, the founder and chief technology officer for WordStream. He's a frequent blogger, pay-per-click expert, and social advertising ninja. Larry explains how to improve the performance of your best content with Facebook advertising. You'll discover how to budget for Facebook ads. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, Stitcher, or SoundCloud. Here are some of the things you'll discover in this show: How to Use Facebook Ads to Boost Your Best Content Larry's Backstory Larry's company, WordStream, does search engine and social media advertising, and Larry believes that it's important for businesses to do both types. For instance, B2B software companies build new features, functions, and solutions that nobody is searching for yet. However, with social ads, these businesses can target people who are likely to buy their software based on demographics, interests, or behaviors. Unlike an individual advertiser who has data about only one business, Larry is able to spot trends and patterns in online advertising because WordStream manages approximately $1 billion of ad spending across Facebook, Bing, and Google and runs thousands of campaigns for different clients. WordStream analyzes all of these campaigns to figure out data such as the typical cost per click and typical engagement rates. Listen to the show to discover the percentage of WordStream's clients using Facebook advertising. How Algorithms Work To understand the algorithms, Larry says it's important to think about the context in which your ad appears. (Our conversation focuses on Facebook, but Larry says the same is true for ads on Twitter and other social media platforms.) When you sponsor or promote a post, you're one of thousands or even millions of companies going after the same audience. Larry explains that the Facebook algorithm is designed to handle that volume in a way that keeps Facebook engaging for users so they come back. To determine which posts to show users and how much to charge the advertiser, Larry believes that the algorithm looks at many different factors, but the main one is engagement (clicks, likes, comments, or shares). A post with low engagement has an engagement rate of 1% to 2%. (Only 1 or 2 people out of 100 engage with the post.) A high-engagement post has a rate of 10% to 15%, and the average is around 2.5% to 3%. Larry emphasizes that Facebook doesn't want users' news feeds filled with ridiculous updates that no one cares about. A company trying to promote garbage content with low engagement rates will be dinged with very few ad impressions. The ad might not even be shown. If the ad does show, the click-through rate will be expensive (a few dollars per click versus a few cents). The reverse is also true. Facebook rewards companies that promote interesting content by showing their ads and charging only pennies per click. Listen to the show to hear Larry's thoughts about how engaging ad content needs to be compared to organic content. Unicorns Because algorithms reward engaging content, Larry believes that the winning advertising strategy is simple: promote your unicorns. These outlier posts do spectacularly well. They get three to five times more traffic than the average post and are among the top 1% to 3% of your most engaging content. For instance, a unicorn post might have a 20% engagement rate,

Instagram Stories: How to Create Engaging Stories  

Do you use Instagram? Wondering how Instagram stories work? To explore how to craft Instagram stories for business, I interview Sue B. Zimmerman. Instagram Stories The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Sue B. Zimmerman, an Instagram marketing expert who helps businesses and marketers take their Instagram marketing to the next level. She's the author of the Instagram Strategy Guide ebook and a regular speaker at Social Media Marketing World. Sue shares how a number of businesses are creating engaging Instagram stories. You'll discover several techniques to improve your own Instagram stories. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, Stitcher, or SoundCloud. Here are some of the things you'll discover in this show: Instagram Stories Why Marketers Should Consider Instagram Stories Sue started using Instagram Stories as soon as the feature rolled out in 2016. She still uses Snapchat, but she says now she mostly relies on Instagram Stories. She says pulling together content to tell a story is creative work, similar to scrapbooking. Sue recommends that you develop a thread that keeps people engaged in your story from start to finish. Also, create Instagram stories with content that's original to Instagram, rather than duplicating content from other platforms. Sue says Instagram stories have three main benefits: First, Instagram stories direct followers to your actual Instagram feed, where your posts are always available. (Instagram stories disappear after 24 hours.) Stories that are entertaining and engaging give your followers a quick and easy way to consume your content. Engagement is important to the new algorithm that determines what people see in their Instagram feed. Because Instagram stories boost engagement with your Instagram posts, they improve your chances of showing up at the top of people's news feeds. Listen to the show to discover when Sue still uses Snapchat instead of Instagram Stories. Instagram Stories and Posts We talk about the highly produced content that marketers often feature on their Instagram feeds, and Sue says high production value is not necessary for Instagram stories. Sue shares a few examples of businesses that use Instagram stories in creative ways. These businesses create stories that are different from the content in their regular Instagram feeds. For example, Jenny Schatzle, who owns a gym in Santa Barbara, uses Instagram stories to let people know when she's starting new sessions. Her stories are more like ads, which is a completely different approach than her regular posts on Instagram. Sue has also seen companies with products (such as shoe company M.Gemi) use stories to feature sales and direct people to their Instagram feeds. Sue notes that marketers use text differently on Instagram posts and stories. The more successful accounts on Instagram typically include the text in the description, not on the photo itself, so people connect with the experience of the product or service that the photo depicts. However, in an Instagram story, text can add value. People who don't have the volume turned up in the story can read the text on the video or the photo. I ask how Instagram Stories has changed the way people interact with content on Instagram. Sue shares a few changes she's noticed since the release of Instagram Stories and the algorithm change. Although she's been posting less frequently on Instagram, Sue gets more engagement with her posts over a longer period of time. She attributes that engagement to having active Instagram stories. People discover Sue through her stories, which provide value.

Mobile Local Marketing: Reaching the Mobile Customer  

Do you have a local business? Want an effective way to market to people who are near you? To explore how to reach your customers with mobile marketing, I interview Rich Brooks. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Rich Brooks, author of The Lead Machine: The Small Business Guide to Digital Marketing. He's also host of The Agents of Change podcast and The Agents of Change Digital Marketing Conference. Rich explores how local businesses can use mobile marketing to deliver relevant messaging to their customers. You'll discover how to combine mobile marketing with social media. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, Stitcher, or SoundCloud. Here are some of the things you'll discover in this show: Mobile Local Marketing The Importance of Mobile In 2017, every business should focus on mobile, Rich says, especially businesses with physical locations and a local audience. Mobile is important because people always have their devices by their side. For example, when Rich takes his daughter to volleyball practices in different towns, he uses Waze on his phone to get directions. Then after dropping her off, he goes to Yelp to find a coffeehouse or asks Google or Siri to find the nearest supermarket so he can go shopping. While he waits in line, Rich explores Facebook, Twitter, or Instagram; plays a game; or reads a news article. Because people are always on their phones, local businesses can attract customers who are looking for information on the go and making immediate decisions. If those people are in your area, you can capture their business with a strong mobile presence. Listen to the show for more about how potential customers use mobile. Mobile Offers and SMS Messages To engage people on mobile, Rich says you can create mobile offers, which are being redeemed at 10 times the rate of old print coupons. Mobile offers take many forms. You can run a Facebook campaign on mobile, promote an offer that's available on a mobile device, or tell people they can download a deal onto their phones and show it at the counter. Another option is SMS text messaging. Rich explains that SMS offers work a lot like email marketing. For example, a pizzeria can send people discounts. A massage therapist near Rich gives customers who opt into SMS text messages first dibs on appointment times that open up due to last-minute cancellations. To send SMS marketing messages, you start by finding an SMS marketing vendor in your area. These vendors work similarly to email marketing vendors, such as MailChimp, Constant Contact, AWeber, and smaller local players. Your vendor assigns you a short code and customers opt into your SMS messages by texting that code and confirming they want to receive your messages. Rich says a pizza restaurant might tell customers, "Text Pizza to 004400." After you're set up to send messages, you can start building your SMS marketing list. Rich emphasizes that people will sign up to receive messages only if you offer an incentive for signing up. For a pizza business, that incentive might be a dollar off, a free topping, or free delivery. Rich suggests promoting your SMS list on your social media profiles, website, flyers, and product packaging (such as pizza boxes). Rich says you can expect a smaller but more engaged audience for your SMS messages. Fewer people will opt in, but right now those who do are much more likely to look at their text messages immediately. Rich predicts that engagement with SMS messages may drop off if people become overwhelmed with text messages, but says that currently SMS is still fairly new and can be a boon to a local ...

Content Marketing Success: Why Answering Questions Sells  

Do you want more sales? Is content marketing a part of your strategy? To explore how to create content that sells, I interview Marcus Sheridan. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Marcus Sheridan, a blogger, podcaster, and keynote speaker who specializes in content and inbound marketing. He's known as "The Sales Lion," and is the author of the brand-new book, They Ask You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer. Marcus explores how to market and sell with content. You'll discover how the right content can overcome buyers' fears. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, Stitcher, or SoundCloud. Here are some of the things you'll discover in this show: Content Marketing Success Marcus' Story Marcus began learning about content marketing during the 2008 market crash. Within 48 hours, his swimming pool business, River Pools, lost a quarter of a million dollars after five clients pulled their deposits. By January 2009, three consultants had suggested filing for bankruptcy. However, if Marcus filed, he and his partners would lose their homes and their 16 employees would lose their jobs. Marcus knew he had to generate more trust, traffic, leads, and sales than ever, and he had no money to do it. So he looked at the Internet. Marcus read all about inbound marketing, content, and blogging. He learned that addressing his prospects' questions, issues, fears, worries, and concerns on the business website could help the business be successful. In March 2009, Marcus told his two business partners that the company needed to live by a new philosophy: "They Ask. You Answer." Marcus brainstormed all of the questions he'd ever been asked and found that the major questions were often ones businesses don't like to answer online. Committed to the new philosophy, however, Marcus began writing blog posts about customers' questions, including the good, the bad, and the ugly. The company became committed to answering questions more consistently and transparently than anybody in their space. Listen to the show to discover how this new approach transformed the website's traffic, leads, and sales. Online Content Overload Now that many websites have taken the same approach to content that Marcus did, I ask Marcus what advice he would give to any business owner concerned that approaches to website content have changed. Marcus says he's really bothered when businesses assume they shouldn't share their philosophies or content because they think everything has already been said. Those businesses are letting other people in their industry create the content. Business leaders also think they shouldn't share content because their content isn't amazing. Marcus disagrees and notes that initially his writing and video content were bad. However, he kept going and now his content is good. Listen to the show to hear what false idea Marcus says everyone believes. The Five Subjects That Make a Difference In any industry, Marcus says buyers want to discuss five subjects as they research a company, product, or service online, and addressing these subjects on your website will help you reach your marketing goals. Cost questions Problems questions (what the drawbacks and issues are) Comparisons (your product versus another) Best of (for example, the best marketing automation software) Reviews However, Marcus finds that businesses don't like to talk about these topics on their websites. As a result, they lose customers. Most people research cost online before they buy and get frustrated when they can't find ...

Facebook Community Development: How to Cultivate Loyal Fans  

Are you creating a fan base on Facebook? Want to discover how to engage your audience via pages and groups? To explore how to nurture a community on Facebook, I interview Holly Homer. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Holly Homer, a professional blogger whose Kids Activities Blog helps parents discover fun things to do with their kids. Her Facebook page (Quirky Momma) has more than 3 million fans. Holly shares how she's cultivated a thriving community using Facebook. You'll discover how Holly uses Facebook Insights to develop her content. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, Stitcher, or SoundCloud. Here are some of the things you'll discover in this show: Facebook Community Development The Importance of Community Community is the key to performing well in the algorithm-driven world of Facebook. To serve the community of Kids Activities Blog and the Quirky Momma Facebook page, all of the content focuses on the people who make up that community. Those people are mostly moms (plus the occasional dad, grandparent, or teacher) who are looking for something to do with their small children and survive the day. Whether that content is a video, picture, or saying, it needs to help the community and bring people closer together. When Holly began blogging 10 years ago, the community developed via comments on her personal blog, June Cleaver Nirvana, as well as comments she made on her friends' blogs. A popular blog post might attract 300 visitors and 150 comments. Holly recalls that commenting made this community visible and close-knit. When social networks came along, Holly says she had to relearn how to establish community, so she steered the conversation from comments onto Facebook because that's where comments and engagement were happening. She had to tell her community where she would be engaging and eventually turned off the comments on her blog. Facebook Live changed Holly's community again. She says she can now talk directly to her fans, but Facebook Live allows her to have more of a two-way conversation and be a participant rather than the center of her community. Listen to the show to hear Holly's advice for maintaining a community as social media changes. Facebook Insights Holly is a bit of an analytics geek and uses Facebook Insights learn about her community and what they like. With Facebook Insights, Holly can learn what common traits her community shares (they're typically moms with small children), where they live (mostly the United States and Australia), when they're online, and what they do online. Holly says she can also see what types of content her community likes (such as photos, links, or videos) and even what kinds of links or videos attract the most engagement. What Holly learns in Facebook Insights helps her decide what type of content brings her community together. In Facebook Insights, Holly says she mostly focuses on the magical orange bar. This bar shows each post's reach in comparison to other content for that day or other content on the page. (You find the orange bar by clicking More under the list of posts to get a whole page of posts and then looking in the fifth column.) Holly says her team knows that if the orange bar is short, don't repeat that content. If the orange bar is long, try to figure out how to repeat the performance of that successful content. For Holly, a short orange bar doesn't mean that the proverbial algorithms didn't like some content. It means her fans didn't like the content. She says every single interaction on your page is a vote for more of that content.

Building a Business on the Back of Interviews  

Do you interview people for your blog or podcast? Want to discover different ways to repurpose those interviews? To explore how he built his business through expert interviews, I interview Nathan Chan. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Nathan Chan, the founder, CEO, and publisher of Foundr Magazine, a paid digital magazine that profiles well-known entrepreneurs. He's built a huge following of almost 1 million Instagram fans and 300,000 email subscribers. He's also launched a new book, Foundr V1.0: Everything you need to know about starting and building a successful business, from the world's most influential entrepreneurs. Nathan shares his interviewing process. You'll discover how Nathan used expert interviews to build his business. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, Stitcher, or SoundCloud. Here are some of the things you'll discover in this show: Building a Business on the Back of Interviews The Start of Foundr In 2013, Nathan was working in IT support at a travel company. He loved the company culture, but the work wasn't a fit. As he searched for something more fulfilling to do, he noticed that the major business magazines, of which he was a fan, were difficult for him to relate to. His life wasn't like the lives of the people on a Forbes billionaire list. Nathan started his magazine with about $3,000 and a goal of filling the gap between major business magazine content and entrepreneurs like himself. He wanted to speak to aspiring young entrepreneurs (he was 26 years old at the time) and provide in-depth content about what it takes to build a successful business. Nathan says that podcasts inspired this vision for his magazine, too. Podcasts were becoming increasingly popular, featured stories about relatable people, and could cover a topic in depth. Four months into producing the magazine, Nathan and his startup magazine faced a major roadblock. A large business magazine sued Nathan's startup magazine for trademark infringement. Luckily, Nathan says, the rebranding of the magazine resulted in the name Foundr, which is a better fit. Listen to the show to learn more about how Nathan responded to the lawsuit by improving the magazine's branding. The Business Model Foundr has three main sources of revenue: magazine subscriptions, the membership site, and courses. The magazine subscription is $2.99/month or $21.99/year and is available through the iTunes and Google Play stores. Across monthly and yearly subscriptions, Foundr has 20,000 monthly readers. On the Foundr membership site, subscribers have access to premium content, an online community, and exclusive training. In addition to the main revenue sources, Foundr includes a bit of sponsorship and advertising. Listen to the show to discover the similarities between what Nathan and I do. Nathan's Interviewing Process Nathan has interviewed successful entrepreneurs including Richard Branson, founder of Virgin; Steve Case, founder of AOL; Arianna Huffington, founder of Huffington Post; Gary Vaynerchuk; Barbara Corcoran; Tim Ferriss; Robert Herjavec; Jessica Livingston, founder of Y Combinator; and others. Much of Nathan's interview preparation involves his day-to-day reading about and listening to the topics, brands, and people Foundr covers. He regularly looks at Facebook, reads what's happening in TechCrunch and Mashable, and follows podcasts to see what they're doing and whom they're interviewing. To help find guests, he looks for people who have books coming out or otherwise need press. By consuming a lot of content, Nathan is aware of what's happening in his space and how to...

Live Video and Marketing: Where the Industry Is Heading  

Interested in using live video for business? Have you considered creating a live video show? To find out what live video can do for your business, I interview Brian Fanzo. More About This Show The Social Media Marketing podcast is an on-demand talk radio show from Social Media Examiner. It's designed to help busy marketers and business owners discover what works with social media marketing. In this episode, I interview Brian Fanzo, a tech evangelist who specializes in live video. He's the founder of iSocialFanz and host of the FOMOFanz podcast. Brian explores live video, where it's headed, and how it can help your business. You'll discover whether to use Facebook Live or Periscope if you're just getting started. Share your feedback, read the show notes, and get the links mentioned in this episode below. Listen Now You can also subscribe via iTunes, RSS, Stitcher, or SoundCloud. Here are some of the things you'll discover in this show: Live Video and Marketing What Live Video Means for Business Whether yours is a small business, a brick-and-mortar store, or an ecommerce company, you need to shrink the distance between yourself and your customer, Brian explains. Live video is much more than a marketing play because it shrinks that distance by humanizing your brand and business. Live video is also the gateway to technologies such as augmented reality (AR) and virtual reality (VR), which Brian believes will be huge by 2020. To embrace AR and VR, he says, companies and brands will need to have a live video strategy already in place. He says today's consumers want you to convince them that you can be trusted, that you're a resource, are invested in them, and can understand them. They don't want to be marketed or sold to; they want to engage and have a conversation with you. Businesses need to spend time building rapport, a relationship, and trust with their audience, and live video is a great vehicle for that. With regard to building trust, Brian believes the most valuable statement anyone can make on live video is, "I don't know." If a brand admits they don't know something on live video, it adds validity to what they do know. (When you're stumped, you can also ask audience members to send you a message on Twitter or Facebook, and say you'll have your product manager get back to them.) Listen to the show to hear more about the strategy behind using live video to break down barriers with your audience. Getting Started With Live Video Brian says that according to Cisco, 79% of Internet traffic in 2020 will be video. Nowhere did anyone say that's going to be great video, good video, or live video, Brian continues. However, he believes most brands are thinking about video. Many people think live video is scary because they picture themselves on the video. Brian has to remind them that the best live videos are often made when you're celebrating customers and employees. And if your live video brings people access they can't get anywhere else, the camera doesn't even need to be on you. For example, say you use live video to interview a client, a customer, or a celebrity while they're in the office. As the person behind the camera, you can watch the comments for questions and decide which are important enough to ask the guest. With these kinds of live videos, all of the scary elements of being on air are taken away. Listen to the show to discover my process for doing live videos. Innovative Examples of Live Video Brian says Cisco has done an amazing job with their We Are Cisco campaign. Employees in different offices are trusted to take over the company's social media accounts, including Snapchat and Instagram, to share their point of view. Happy #MillennialMonday! Meet Stephen Lam, a Global Audience Manager who likes to parkour! Learn more about Stephen by watching our #InstagramStories or click the link in our bio. #WeAreCisco

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