Within the Trenches

Within the Trenches

Australia

Based on the experience of being a 9-1-1 dispatcher.

Episodes

Within the Trenches Ep 136  

This is a special episode that you don’t want to miss. In this episode my wife Rebecca joins me to chat about what it was like for her during my time working as a 9-1-1 dispatcher. Not many people know this but as a dispatcher you miss out on all kinds of family time. You will more than likely work days, nights, weekends, holiday’s and some people work forced overtime. This episode is an #IAM911 story, but from the spouses side. As always if you have any comments, questions or you would like to be a guest on the show, send an email to wttpodcast@gmail.com.     Episode topics – Podcast updates National Public Safety Telecommunicators Week IAM911 from the spouses side

Within the Trenches Ep 135  

This is an episode you do not want to miss! No intro on this one. It’s a surprise guest. Please listen, enjoy and share!

Within the Trenches Ep 134  

Episode 134 of Within the Trenches features Caroline Burau, 12 year 9-1-1 dispatch veteran and author of Answering 911: Life in the hot seat and Tell me exactly what happened. In this episode Caroline talks about how she got into dispatching, 9-1-1 calls that stuck with her, her inspiration for writing and much more! I also make an announcement that I have been holding back for some time and it’s an amazing one. This episode is one you don’t want to miss so please listen and share. Below you will find some links to Caroline’s social media and website. As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com. Caroline Burau – Facebook | Twitter | Web Episode topics – Caroline’s 9-1-1 story Early calls Writing, publishing, healing

Within the Trenches Ep 133  

Episode 133 of the podcast features Kaylyn, a 9-1-1 dispatcher & content creator out of Northern California. She is the creator of the popular YouTube channel Youmarriedme. In this episode Kaylyn shares her 9-1-1 story along with her inspiration for Youmarriedme. One of her stories left me speechless. It’s a powerful one that you don’t want to miss! Below you will find links to her social media outlets. As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com. Youmarriedme – Facebook | Twitter | YouTube   Episode topics – Kaylyn’s 911 story Kaylyn’s first high priority call Kaylyn’s closure, 5 years after a suicide call Inspiration for “Youmarriedme”  

Within the Trenches Ep 132  

Within the Trenches is back with episode 132! After this website being down for almost a week it is back up and iTunes subscriptions are up and running again too. In this episode I spoke with Mary the Deputy Director of Macecom out of Washington State and also the author of a very popular article “Dispatch on the Brain” for The Journal through the IAED. We visit her personal 9-1-1 journey, calls she has taken and much more. This is a must listen! As always if you have any questions, comments or you want to be a guest on the show send an email to wttpodcast@gmail.com. Also make sure to check the links below. Macecom is currently hiring and please go to Macecom’s Facebook page and like them. Mary’s article is also listed along with the link to 911ceu.com.   Macecom – Facebook | Web Macecom – Now hiring! Dispatch on the Brain by Mary | The Journal 911CEU – Web Episode topics – Website issues recap Mary’s 9-1-1 story Mary’s 9-1-1 calls Dispatch on the Brain article discussion

Within the Trenches Ep 131  

Imagine you’re watching television, enjoying your day and a breaking news flash comes on. You see law enforcement in a shootout with two heavily armed men during a bank heist. You are shock at the sight of it. Now imagine you’re 911, experiencing this first-hand with your brothers and sisters who are there, giving their lives. You listen as they yell for assistance, and…“Shots fired!” Episode 131 – Imagine Listening features the stories of the #IAM911 movement. This episode also features radio traffic recordings courtesy of the 911dispatch.com tape library on the North Hollywood bank heist shootout that occurred February 28, 1997. This year marks the 20th anniversary of that incident. Two men, heavily armed and wearing body armor were in a shootout with law enforcement for nearly 44 minutes. In the end, the only fatalities were the suspects. This is a must listen! As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com. If you have an #IAM911 story to share, use the same email or send a message to the Facebook podcast page or Twitter account. Episode topics – Stories from the #IAM911 movement 911 tape – North Hollywood bank heist shootout

Within the Trenches Ep 130  

Ep 130 features April, Industry Affairs Specialist with INdigital and former 911 Director with Eaton County 911 out of Michigan along with Larry, Director of Sales and Marketing with INdigital and former Reserve Officer with Hudsonville PD out of Michigan. In this episode we share dispatch stories and listen to 9-1-1 calls. This is a must listen! As always if you have any questions, comments or if you want to be a guest on the show send an email to wttpodcast@gmail.com. Episode topics – April’s 9-1-1 story Suicide call April took Larry’s public safety start   911 Tapes – Tape 1 – CPR – In July 2009 a Charleston County (SC) woman suffered a cardiac arrest at home, and her husband dialed 911 for help. Dispatcher Melissa gave him CPR instructions, and he performed for six minutes until EMS units arrived. His wife Christine survived. Tape 2 – In July 2009 a Boca Raton couple were attacked by a “crazy” fox, and they used a PVC pipe to club the animal to death. Michael and Dani dialed 911 for help. Oddly, 10 minutes later a raccoon attacked a person several blocks away. Tape 3 – In Nov. 2009 a 4 year-old girl in Charles County (Md.) dialed 911 for help when her mother became ill. Child gave dispatcher information that allowed EMS units to quickly arrive and treat her mother’s diabetic emergency. Tape 4 – In July 2007 two elephants from a visiting circus wandered past their electric-fence enclosure and into the neighborhoods of Newmarket (Ont., Canada) to graze on grass and trees. A group of people walking home spotted the elephants and dialed 911 to report their sighting to a surprised dispatcher. The elephants were rounded up without incidents. Tape 5 – In May 2010 a Northport (Fla.) woman dialed 911 to complain about her pizza order. Caller acknowledged the call wasn’t an emergency, but still complained. Tape 6 – In Nov. 2010 a Puyallup (Wash.) woman dialed 911 from a closet after hearing someone break into her home mid-morning. Puyallup PD dispatcher Dorene answered the call and expertly asked questions and reassured the caller. *** Tape credit goes to my good friend Gary of 911dispatch.com for allowing me to use his library for the podcast. RIP sir and I will be forever grateful to you. ***

Within the Trenches Ep 129  

Ep 129 of the podcast features Jerry, Chair of the Board of Accreditation for the International Academies of Emergency Dispatch, the organization charged with setting standards, establishing curriculum, and conducting research for public safety dispatch worldwide and Mike, who is the Digital and Social Media Content Editor of the International Academies of Emergency Dispatch. In this episode we share medical dispatch stories, learn about the IAED and their upcoming 2017 NAVIGATOR conference in New Orleans, Louisiana. They will be featuring the podcast at the conference and I will be giving a class called, “Keep Broadcasting Your Message.” The Within the Trenches Continuing Education Scholarship is up and the IAED and I are going to be pushing it hard. The deadline is February 15, 2017 and it’s an opportunity that you do not want to miss out on. Below you will find out what you can get from the scholarship and a link on where to apply. As always if you have any comments, questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com. Within the Trenches Continuing Education Scholarship – Web IAED – Facebook | Twitter | Web Scholarship includes – Complimentary registration to the NAVIGATOR 2017 Conference Complimentary registration for a one-day pre-conference course of choice at NAVIGATOR 2017 A $500 travel stipend Official Within the Trenches T-shirt Episode topics – How Jerry got into public safety? How Mike got into public safety? Medical dispatch stories What is the IAED? What is the NAVIGATOR Conference

Within the Trenches Ep 128  

Imagine waking up on Saturday. The sky is blue and the sun is shining bright. You lean over to wake your husband. He doesn’t move. You turn him over and notice his lips are blue…you check him…no pulse. Your heart breaks…he’s gone. Now imagine you are 9-1-1, listening to the screams and wails of a wife who has lost her best friend and husband. She requests CPR instructions but you know it’s too late. This is what it’s like, Within the Trenches. In this episode we will visit the #IAM911 movement, a movement I started to fight the reclassification of dispatchers from clerical to protective and bring awareness to the types of calls that 9-1-1 dispatchers answer on a daily basis. Now…you heard the warning at the beginning but I must warn you again and add that if you suffer from PTSD or have suicidal tendencies you are listening at your own risk. The stories you are about to hear are all true and come from the dispatchers who lived them. While some stories have a good outcome, the majority are horrifying. This is our reality. Your worst day is our every day. So let’s start with a bang. I want you to imagine each story. Become the dispatcher who has taken each call and imagine listening…

Within the Trenches Ep 127  

Episode 127 features show regular Rob “Big Mac” McMullen, Director of Vigo County 9-1-1 in Indiana and 1st VP of NENA. In this episode we talk about those unwanted stomach issues in dispatch. The ones that attack when a high priority call comes in and you are unable to get up to use the bathroom. It happens to some more often then you would think. We also play a few 9-1-1 tapes that you don’t want to miss. They come from the archive of 911dispatch.com. Thank you and R.I.P. Gary. I will forever be grateful to you for your help and kindness. Episode 128 and 129 are also coming up where 128 will be the second installment of Imagine Listening, an extension of the podcast featuring the stories of the #IAM911 movement. 129 will feature the IAED and the 2017 Navigator conference. There is a lot more to come so don’t miss out! As always if you have any questions or would like to be a guest on the show, send an email to wttpodcast@gmail.com Episode topics – Medical issues in dispatch Pootastic dispatch stories Tape 1 – Naughty kids Tape 2 – Lady wants officer to come back to her home Tape 3 – Dog calls 911 Tape 4 – Manny to the rescue

Within the Trenches Ep 126  

Episode 126 is different from the rest. It’s the introduction to Within the Trenches – Imagine Listening, an extension of the podcast featuring stories from the #IAM911 movement. What you are about to hear are true stories. While some have good outcomes, the majority are horrifying. A warning…if you suffer from PTSD or have suicidal tendencies this episode may be a trigger. LISTEN AT YOUR OWN RISK. This episode also touches on PTSD in 9-1-1 dispatch and a look at the dark humor that comes with the job. A shout out goes to Dave, Tim and Amy of Darkness Radio for having me on their show. Below you will find links to my interview and a shout out to Mike of Sword & Scale for having me on episode #82 of his podcast. As always if you have any questions or want to be a guest on show send an email to wttpodcast@gmail.com. Within the Trenches Continuing Education Scholarship – Web Sword and Scale – Facebook | iTunes | Stitcher Radio | Twitter | Web | Episode #82 Darkness Radio – Facebook | Twitter | Web | Interview – Hour 1 | Interview – Hour 2 Episode topics – Imagine Listening featuring #IAM911 Stories PTSD in 9-1-1 Dispatch Dark Humor  

Within the Trenches Ep 125  

Episode 125 features an interview with Kyle, a 9-1-1 dispatcher with Montgomery County Central Communications Center out of Indiana. He shares his 9-1-1 story and a recent call that follows a tragedy involving a mother who murdered her own children, stabbed herself in the neck but lived. She has been charged with two counts of murder and so far, has pleaded not guilty. This is an episode you don’t want to miss. This is also part of the season finale of the Sword & Scale podcast. As always if you have any questions or you want to be a guest on the show send an email to wttpodcast@gmail.com. Brandi Worley Case – FOX59 Sword and Scale – Facebook | iTunes | Stitcher Radio | Twitter | Web Episode topics – Kyle’s 9-1-1 story Brandi Worley news story Shout out to the Sword and Scale podcast

Within the Trenches Ep 124  

This is a short episode on the Within the Trenches Continuing Education Scholarship in association with the IAED, a recap of stories told in Ep. 123 and a shout out to Sword & Scale, an addicting true crime podcast that you must check out! I helped out on episode 82, their season finale and it is horrific! Per Mike, “DO NOT LISTEN TO EPISODE 82!” As always if you have any questions or you would like to be a guest on the show, send an email to wttpodcast@gmail.com. Within the Trenches Continuing Education Scholarship – Web Sword and Scale – Facebook | iTunes | Stitcher Radio | Twitter | Web   Episode topics – Within the Trenches Continuing Education Scholarship Episode 123 story recap Shout out to Sword and Scale podcast

Within the Trenches Ep 123  

Within the Trenches Ep 123 – This episode features four of my personal #IAM911 movement stories. They are the stories that started it all and now they have more of an explanation to them. Enjoy, share and make sure to check out the IAED links below as well as the information on the Within the Trenches Continuing Education Scholarship. As always if you have any questions, comments or you want to be a guest on the show, send an email to wttpodcast@gmail.com. IAED – Facebook | Twitter | Web     Episode topics – Within the Trenches Continuing Education Scholarship #IAM911 Stories Four wheeler flip Suicide – car vs tree Grandma death Baby death

Within the Trenches Ep 122  

Within the Trenches episode 122 is sponsored by INdigital, a leader in Next-Gen Core Services. This episode features Jennifer, a dispatcher with Ogle County Sheriff’s Office out of Illinois and show regular Rob ‘Big Mac’ McMullen, director with Vigo County, Indiana and 1st VP of NENA. Jennifer shares her 9-1-1 story, we visit a tragic homicide case out of Montgomery County, Indiana and we share some updates on the #IAM911 movement, decals and the IAED/Within the Trenches Continuing Education Scholarship. This is a must listen so check it out and share! As always if you have any questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com. Within the Trenches Continuing Education Scholarship Registration – Web   Episode topics – Update on inner ear issue and vertigo Update on vinyl decals Update on #IAM911 and Project #IAM911 Update on IAED and Within the Trenches Continuing Education Scholarship Jennifer’s 9-1-1 story Montgomery County, Indiana Homicide

Within the Trenches Ep 121  

Welcome to episode 121 of Within the Trenches. In this episode I had the opportunity to speak with Bailey, a Dispatcher and Corrections Officer with Mountrail Sheriff’s Department out of North Dakota. She is also a singer and songwriter and released a song based on her experience as a 9-1-1 professional back in April of 2016. The song was submitted as an #IAM911 movement post and is a must listen. Bailey shares her story in this episode along with her song. Below are links to her music and social media. This episode also highlights the 2017 Within the Trenches Continuing Education Scholarship that will help send a 9-1-1 professional to the IAED – 2017 NAVIGATOR conference in New Orleans, Louisiana. This is a great opportunity so don’t miss out! As always, if you have any questions or you would like to be a guest on the show, send an email to wttpodcast@gmail.com. Bailey – Music | Twitter I Am Waiting by Bailey Johnson Within the Trenches Continuing Education Scholarship – Web Episode topics – #IAM911 Update Project #IAM911 Update Vinyl decal Update Bailey’s 9-1-1 story “I Am Waiting” And more

Within the Trenches Ep 120  

Welcome back to another great episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I go solo and update everyone on major happenings with the podcast, the #IAM911 movement, Project #IAM911 and the recent announcement on my collaboration with the International Academies of Emergency Dispatch (IAED.) I also share an audio #IAM911 story from Donita, a 9-1-1 professional, as well as a video I put together as a glimpse into the stories that make up the movement. This is an episode you don’t want to miss. There is an important message about the Within the Trenches Continuing Education Scholarship that will be pushed out soon for the IAED’s 2017 Navigator conference so make sure to listen in. Make sure to check out the links below and as always if you have any questions or you want to be a guest on the show send an email to wttpodcast@gmail.com. Episode topics – Recent conference attendance Adam Timm – The Healthy Dispatcher class #IAM911 movement update Project #IAM911 update IAED collaboration update An #IAM911 audio story by Donita The #IAM911 Movement – Video in audio form And more International Academies of Emergency Dispatch – Facebook | Twitter | Web An #IAM911 audio story by Donita, a 9-1-1 professional The #IAM911 Movement – Created by Ricardo Martinez II, Host and Creator of Within the Trenches and Founder of the #IAM911 Movement

Within the Trenches Ep 119  

Welcome to episode 119 or 9-1-1 of Within the Trenches. In this episode I had the chance to speak with Brianna, deputy director with Benton County Office of Emergency Communications in Arkansas and show regular, Rob “Big Mac” McMullen, director of Vigo County out of Indiana and 1st VP of NENA. We recorded live from the Hilton in Columbus, Ohio for the NENA Standards and Best Practices Conference as well as the Critical Issues Forum. This episode was a lot of fun to record and we covered a lot of topics so please make sure to check it out and share. As always if you have any questions or would like to be a guest on the show send an email to wttpodcast@gmail.com.     Episode topics – Brianna’s 9-1-1 story Brianna’s first 9-1-1 call #IAM911 Project #IAM911 Dogs ate owner call On the go CPR Illinois conference decal offer And more On the go CPR (as mentioned in the podcast)

Within the Trenches Ep 118  

Welcome back to Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. In this episode I finally got the chance to speak to Ryan, who serves with the 911 Wellness Foundation as well as a consultant for the 911 Training Institute and runs the blog and social media outlets for Operation 10-8. This has been about 2 years in the making but it was worth the wait. Also on the podcast is Lloyd, a previous guest on the show and a police dispatcher in Western Canada. This was a lot of fun to record. As always, if you have any questions or you would like to be a guest on the show email wttpodcast@gmail.com. Below you will find links for both Ryan and Lloyd’s blogs and more.   Ryan – Operation 10-8 – Facebook | Web 911 Wellness Foundation – Facebook | Web Lloyd – Dispatch Monkey – Facebook | Twitter | Web Episode topics – Ryan’s background in public safety Operation 10-8 Dispatch Monkey Blog Snails call Goats call Marijuana call #IAM911 movement

Within the Trenches Ep 117  

Welcome back to another episode of Within the Trenches, a podcast based on the experience of being a 9-1-1 dispatcher. Today is September 15th, 2016 and there are only 5 days left until the ability to submit a public comment closes. The #IAM911 movement has raised all kinds of awareness on the issue of reclassification for Public Safety Telecommunicators (PSTs) from “clerical” to “protective”, but most of all the awareness of what PSTs go through on a day to day basis. The support from the Thin Gold Line, the public, those on the road, industry partners and those in Office has been amazing! With that said, episode 117 has a special guest. In this episode I spoke with a former Public Safety Telecommunicator and currently the U.S. Representative for California’s 35th District, Congresswoman Norma Torres. This was a lot of fun to record. She shared stories from her time in dispatch up to her current position in Congress. She recently sent a letter to the Office of Management and Budget (OMB) in reference to their decision to reject the reclassification proposal started by APCO International. It was an honor to have her on the podcast and below you will find a link to the letter she sent to the OMB, her social media and links to where you can provide information to APCO International and NENA for public comment. We only have 5 days left so let’s push it! Continue to share your stories and go to the websites below and submit your public comment. As always if you have any questions or you would like to be a guest on the show send an email to wttpodcast@gmail.com. Congresswoman Norma Torres – Facebook | Twitter | Web | Letter to OMB APCO International – Facebook | Twitter | Web | Public Comment NENA – Facebook | Twitter | Web | Public Comment Episode topics – #IAM911 Change.org petition – Not affiliated with the #IAM911 Movement Congresswoman Torres on how she got her start in dispatch Letter to OMB What if scenario if OMB rejects for a second time And more… #IAM911 – Status Update

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