On this episode, Russell discusses how to properly use preframing in every step of your online sales sequence.
Hey everybody, this is Russell Brunson. Welcome to the Marketing in Your Car podcast. I hope you guys are doing awesome today. I actually just got out of the gym and I'm driving back to the office and had something really exciting happen today that I wanted to share with everybody, actually, a bunch of exciting things.
First off, we had almost 100 of you guys comment on the podcast yesterday which is exciting because I asked everyone to give some feedback. I appreciate it. Keep the good comments coming. It's fun, it's exciting, and hopefully we'll get more people to learn about our podcast because I'm sharing all this cool stuff and we should share it with everyone. I want to see everybody's businesses grow. That's my passion in life.
With that said, if anyone has been studying my stuff for awhile, I did a really cool talk at StomperNet four or five years ago. I did another one kind of similar at Dan Kennedy's event about two years ago, not so much talking about internet marketing but talking about the sales process and the psychology behind it. There's something that happened in our business today that was really exciting that re-reminded me of that.
If you guys saw that presentation, and if you go to YouTube I think, at least Google, if you type in “Russell Brunson StomperNet presentation,” you can hear the whole 90 minute presentation. I was talking about just all the different things that happened, the lifeline of your customer. Somebody comes to your website and what website do they come through to get to your website?
When they’re there, what do they see? What's the next step, and the next step? I talked about all the pieces that you need to have in place to maximize your customer value. One of the big things I talked about was the concept that if you've ever studied NLP before, neuro-linguistic programming, you learn about a topic called framing which is basically the frame that somebody enters a situation will have a huge determining factor on the response they have on the next site, the next page.
For example, if I'm going to frame you to my friends, introduce you to my friend, I'll introduce you through a frame, “Hey, this is Joe. He's a really cool guy. I think you're going to like him.” The frame that I introduced you to my friend through, now he's going to think, “Oh yeah, Joe is a cool guy.” If I say, “Hey, this is Joe, he's a total jerk. He stole money from me. I want to introduce you to him,” that frame is going to be different and their whole experience with you is going to be different.
In fact, there's a really cool book. I can see the cover in my head but I can’t remember it right now, but in that book, they shared a case study of a teacher that was tested in a college classroom. They had a substitute teacher for the day. Before the substitute teacher came in, the principal or whatever came in and said, “Hey, we have a substitute teacher. Before I introduce him, I’d like you guys to read his bio really quick. Then I'm going to have him come in.”
They handed out the bio to all the students in the class, in a class of 900 people or so. The surveys were exactly the same of the bios except for each of them had one word different. Half of the bios said, “Mr. So-and-so is a very warm teacher,” and the other half said, “Mr. So-and-so is a very cold teacher.”
That was the only difference between the frame that these guys had to meet the teacher. The teacher came in. He gave the entire class, and at the end of it, they surveyed all the students. What was interesting was that, again, all the students heard the exact same lecture, all of them read the exact same bio.
The only difference was that half the bios said he was a warm teacher, and half said he was a cold teacher. When they surveyed the students, the students that the paper said he was a warm teacher, the vast majority said, “He was an amazing teacher, he was great, I learned a lot.” The people whose paper said he was a cold teacher didn't like him, thought he was talking down to him, he was a rude person.
It was interesting how that little tiny shift of a frame, how much it affected the reality of that class afterwards. I'm always talking about and I always teach and do, when you're sending somebody to your website, what's the frame they're coming through. The ad that they click on is a frame they're going to your website through.
If you land them on a review site before they come to your site, that was a frame you were taking them through. There's a lot to do with different frames that you're taking someone through and how it affects the outcome on the other side. We did this test just in the last two or three days. It was really interesting.
We have this squeeze page. On the squeeze page, it's kind of like a multi-step squeeze page where they first land on it, and it has a headline and it says, “Step number one, where did you learn about us?” There's radio buttons they can choose, “Did you learn from this source, this source, or this source?”
They click on the button. Then boom, it says, “Step number two, give us your email address.” Then step number three said finish. That was the way that this squeeze page worked. Step one, two, three, and step three was finish.
The only test we changed was we changed the word finish to “Get Instant Access.” That was the entire test. What was interesting, and I almost got this wrong, we ran the test. What was interesting was that when it said “Finish” at the end, we had 40% bump in opt-ins because the last step is when they actually give you their email address, and then it says, “Click here to finish.”
We're like, “Wow, this is a great test. We found out we increased our opt-in rates by 40 percent.” I was even telling my guys, “We should change all of our opt-in buttons that said, 'Submit here,' to, 'Click here to finish.'” We were really excited, but then after they opt-in, then we take them to the next page which takes them to a video sales letter where then we sell them the product we were trying to sell them. Then they land on that page.
What was interesting was when we looked at the data between the two, we had a 40% increase in people who opted in clicking the finish button, but then we had almost a 40% decrease in sales across the board, dramatically. It actually more than, the sales more than cut in half percentage wise, the people who clicked on finish versus the people that clicked on “Get Instant Access.”
You never really know why that works but psychology teaches me, what I believe is that the frame I was taking somebody through with the finish button was saying, “Hey, this process is finished. You're done.” In their mind, it's saying, “Okay, it's complete, I'm finished,” and then off comes this page trying to sell them something, and I've closed that loop. I've closed that gap.
Now they're not in a buying position because just that little tiny, just the word on the button closed the gap on their mind which decreased sales by 50% whereas the “Get Instant Access Now,” then took them to a page where the loop was still open, they were trying to see what the next step was, and they were more in a state of mind where they could purchase.
It was a very interesting test. Just think about how you guys can apply that into your business. It's all about pre-framing, opening and closing loops, a whole bunch of really cool NLP stuff that I wrap into one little five minute lesson but just think about that, guys, on your sales processes. What are you doing? Are you keeping the loop open? Are you keeping them excited, or are you shutting them off and keeping them from making the sale you want?
I remember on a one-time offer before we did a test awhile ago, similar type concept where they purchased the product and a one-time offer came up. It said, “Thank you so much for ordering. Your product is in the mail. By the way, we have this other special offer.” We tested that versus, “Wait, your order is not finished yet. Finish order customization, step one of three.”
The “Wait, your order is not over yet, order customization,” that text dramatically thrashed the other one. It's all about keeping that loop open, keeping the frame you're taking someone through in the correct way that keeps them in the buying mood. Anyway, I thought it was really interesting. That little tweak is going to make me a lot of money this year.
I hope you guys apply that into different sales funnels, squeeze pages, sales processes. Whatever you're doing, think about the frame that someone is entering your website through and you can manipulate that. When you do that, you will manipulate and affect the outcome dramatically. I hope you guys enjoyed this podcast. If you do, please tell your friends. Tell anybody that likes marketing. It's a lot of fun.
Again, if you like this, please leave feedback. Again, this is Russell Brunson with Marketing in Your Car podcast.