Episoder
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Chief Revolution Officer John DiJulius sits down with David Rendall, an author, leadership expert, speaker, podcaster, husband, father of three girls, ultramarathon and Ironman athlete, and the highest-rated speaker at the 2023 Customer Service Revolution conference.
Learn
· What the Freak Factor really means
· Why our school systems donât always recognize a childâs true potential
· Why we need to help people lean into their uniqueness versus reducing it
· How can we be better parents
· How can we be better leaders
· What is more important goals & motivation or discipline, habits & systems
Links
The Customer Service Revolution Podcast
The DiJulius Group
Customer Experience Executive Academy
Employee Experience Executive Academy
Our new best-selling book, The Employee Experience Revolution
Journey Mapping Livestream Workshop
David Rendall
Podcast The Imperfectionist Podcast
www.drendall.com
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In this episode, Chief Revolution Officer John DiJulius talks with Brian Polian. After 25 years of coaching football at the highest levels at such places as Notre Dame, LSU, Stanford, and Texas A&M, Brian stepped back from the coaching ranks and came back to his alma mater, John Carroll University, as the Vice President of Athletic sand National Engagement. He is the author the book Coaching and Teaching Generation Z: Honor the Relationships. He is now sharing his experiences in leadership, high performance organizations, and working with young people to help others connect, command, and lead more effectively.
Here are just a few takeaways: How Brianâs father, Bill Polian, a Pro-Football Hall of Famer and Super Bowl champion, influenced his vision for the future What is it about coaching and leadership that is so enjoyable? How Generation Z forced Brian re-think what he was doing in his job. In his book, he refers to the term âRelationship Guyâ. What does that mean? What Brian believes is the most important role of a leader is. Resources mentioned:Brian's website
Coaching and Teaching Generation Z - Honor the Relationships
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
www.thedijuliusgroup.com
Follow and Review:Weâd love for you to follow us if you havenât yet. Click that purple '+' in the top right corner of your Apple Podcasts app. Weâd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select âRatings and Reviewsâ and âWrite a Reviewâ then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
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Manglende episoder?
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Can you revolutionize your leadership legacy while navigating through crises and unprecedented challenges?
On this episode of The Customer Service Revolution, join us as we explore this question with leadership experts John DiJulius and Dave Murray. They share insights on how visionary impact extends beyond organizational boundaries, inspiring employees to lead extraordinary lives. Discover how living up to our fullest potential is not just about personal gain but a gift to those who depend on us, creating a ripple effect of positivity and growth in both personal and professional spheres.
What happens when belief systems are shattered, and new possibilities emerge? Learn from Roger Bannister's iconic four-minute mile and its implications for leadership during crises. We discuss the fundamentals of clear communication, adherence to core values, and maintaining certainty to provide stability and direction. The episode also highlights the importance of calm, proactive leadership during turbulent times and how these principles can be applied to personal and organizational challenges.
Embrace the privilege of pressure and the power of encouragement in leadership. Hear about Walt Bettinger's unique interview tactics and the inspiring stories of Gary Vaynerchuk and Adam Sandler, who attribute their success to unwavering parental support. We delve into revolutionary leadership that challenges the status quo, fosters meaningful organizational change, and prioritizes people and community over shareholder profits.
As we navigate the uncertainty of the post-COVID world, discover how transparency and tangible goals can build resilient, successful teams prepared to face future challenges head-on.
Here are just a few takeaways:
Exploring the essence of leaving a lasting leadership legacy
The inspiring story of Roger Bannister breaking the four-minute mile and its impact on belief systems
Strategies for clear communication and adherence to core values during crises
Leadership qualities for handling pressure and the importance of encouragement
The role of revolutionary leadership in fostering change-driven environments
Navigating uncertainty and maintaining transparency in leadership during the pandemic
The rise of âaccidental managersâ and the shift toward people and community-focused businesses
Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
www.thedijuliusgroup.com
Follow and Review:
Weâd love for you to follow us if you havenât yet. Click that purple '+' in the top right corner of your Apple Podcasts app. Weâd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select âRatings and Reviewsâ and âWrite a Reviewâ then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
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Discover how AI is reshaping customer support and transforming business operations with Eric Vermillion, CEO of Helpshift.
On this episode of The Customer Service Revolution, Eric walks us through Helpshift's evolution from a Bay Area startup to a key player in the gaming industry, highlighting how AI is revolutionizing contact centers. By automating tedious tasks and enhancing customer interactions, AI is improving efficiency and forging more relational connections between businesses and their customers.
Address your fears and doubts about AI integration with insights straight from Eric. We tackle the common concerns about job loss and potential sabotage within contact centers, explaining how AI can enhance human roles by making jobs more engaging and reducing turnover. From automating repetitive tasks to personalizing customer interactions, AI makes customer support more rewarding for agents and customers. Learn how Helpshift addresses these concerns and the importance of having a solid operational plan for AI implementation.
Peek into the future of customer experience and understand the criticality of effective customer service on vital performance indicators like customer satisfaction, NPS, and retention. Eric shares a compelling case study with SYBO, the maker of Subway Surfers, demonstrating AI's impact. We also emphasize the blend of technology and human skills needed to create superhuman agents, build long-term customer relationships, and improve employee morale.
This episode is a must-listen for anyone interested in the future of customer service and AI's transformative potential.
Here are just a few takeaways:
Helpshift's evolution from a Bay Area startup to a major player in the gaming industry
An examination of AI's role in automating tedious tasks and enhancing customer interactions to boost efficiency and build stronger customer relationships
Addressing common fears about AI integration, like job loss and potential sabotage
Explaining how AI can enhance human roles
Insights on the importance of a solid operational plan for effective AI implementation
Case study on SYBO, maker of Subway Surfers, showcasing AI's impact on customer experience and business growth
Blending technology with human skills to create superhuman agents, improving both customer satisfaction and employee morale
Exploring AI's future in customer service, including its potential to personalize interactions and drive long-term customer loyalty
Resources mentioned:
https://thedijuliusgroup.com/the-customer-service-revolution-podcast/
https://thedijuliusgroup.com/project/cx-executive-academy/
https://thedijuliusgroup.com/project/exea/
https://thedijuliusgroup.com/blog/
Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
https://www.linkedin.com/in/ericjvermillion/
gethelpshift.com
www.thedijuliusgroup.com
Follow and Review:
Weâd love for you to follow us if you havenât yet. Click that purple '+' in the top right corner of your Apple Podcasts app. Weâd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select âRatings and Reviewsâ and âWrite a Reviewâ then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
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Could your company's high turnover rates directly result from poor leadership?
On this episode of The Customer Service Revolution, explore the startling reality that 82% of managers are considered âaccidental managersââindividuals with job function expertise but lacking crucial leadership skills. We unpack the extraordinary impact on organizations, leading to workforce dissatisfaction and ineffective leadership, and emphasize the need for structured training and supportive frameworks to cultivate true leaders.
Dive into what makes a leader effective or ineffective, drawing insights from a Harvard Business Review study. Discover the alarming statistic that 50% of employees unhappy with their bosses plan to leave, underscoring the necessity of developing skills like building trust and fostering open dialogue. Learn how Jocko Willink's âExtreme Leadershipâ principles can inspire leaders to deepen their connection with their teams, driving performance and engagement.
Finally, we explore how to identify and nurture emerging leaders within your organization. From encouraging bold risks to involving promising individuals in task forces, we outline practical strategies to help future leaders flourish. Understand the importance of high emotional intelligence, storytelling, and genuine relationship-building in creating âenergy giversâ who can positively transform your company's culture and success.
Tune in to revolutionize your approach to customer service leadership and unlock your team's potential.
Here are just a few takeaways:
Transforming employee experiences to reduce turnover and boost effectiveness The importance of proper training and supportive standards for managers Contrasting outdated authoritarian styles with modern empathetic leadership Identifying and nurturing emerging leaders with high emotional intelligence and a growth mindset Building cross-departmental relationships and professional development through task forces and steering committees Utilizing storytelling and authentic relationship building in leadership Strategies for leaders to foster trust, loyalty, and open dialogue within their teamsResources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
www.thedijuliusgroup.com
Follow and Review:
Weâd love for you to follow us if you havenât yet. Click that purple '+' in the top right corner of your Apple Podcasts app. Weâd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select âRatings and Reviewsâ and âWrite a Reviewâ then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
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On this episode of The Customer Service Revolution, uncover the secrets to building a thriving internal culture with John DiJulius and Dave Murray.
Learn how breaking down organizational silos can transform your workplace into a cohesive, efficient powerhouse. Using real-world examples from Intermountain Healthcare, we'll show you how effective leadership and a strong internal culture can lead to happier employees and more satisfied customers, driving long-term profitability. Gain actionable strategies for fostering teamwork and communication across departments, making your organization a model of collaboration.
We also explore the complexities of internal communication, especially in today's remote and decentralized work environments. Hear how miscommunication and unrealistic expectations can strain teams, and learn how subtle language changes can enhance collaboration. Through compelling examples from John Robertâs Spa, we discuss the importance of empathy and awareness in preventing misunderstandings. We also share best practices for digital communicationâcovering everything from email etiquette to the effective use of Slack and Teams. Plus, hear a personal story that underscores the impact of understanding your role on your internal customers.
Join us for a masterclass in transforming your internal culture and communication!
Here are just a few takeaways:
Strategies to break down organizational silos and foster collaboration across departments
Addressing the challenges of remote work environments
The importance of understanding coworkers' workloads
Best practices for maintaining professionalism and clarity in emails and other digital communication tools like Slack and Teams
The role of empathy in preventing misunderstandings and enhancing internal communication
How strong leadership can cultivate a cohesive and efficient workplace, leading to happier employees and satisfied customers
Case studies from Intermountain Healthcare and John Robertâs Spa illustrating the impact of internal culture on service delivery
Actionable strategies for fostering teamwork, communication, and understanding internal roles to improve overall organizational effectiveness
Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
www.thedijuliusgroup.com
Follow and Review:
Weâd love for you to follow us if you havenât yet. Click that purple '+' in the top right corner of your Apple Podcasts app. Weâd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select âRatings and Reviewsâ and âWrite a Reviewâ then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
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Have you ever wondered what it takes to transform your e-commerce platform into a customer satisfaction powerhouse?
On this episode of The Customer Service Revolution, we explore a compelling case study that reveals how one client drastically improved their customer service landscape and employee morale by addressing critical service defects. Uncover the secrets behind reducing non-revenue inquiries and boosting overall service efficiency, setting the stage for a revolution in customer and employee experiences.
John welcomes Bob King, the brilliant mind behind âThe Joy of Closing.â From his roots in filmmaking to becoming a sales expert, Bob shares his fascinating journey and the pivotal lessons learned along the way. Discover how building trust with customers and crafting clear, effective presentations can turn any salesperson into a closer. Bob provides insights into the nuances of sales, emphasizing the distinction between simply presenting a product and genuinely addressing customer resistance to secure a sale.
Finally, we dive into the art of successful sales pitches and the importance of genuine human interactions. Learn the strategies for creating urgency without pressure, handling price objections effectively, and identifying essential skills in potential sales candidates. The episode wraps up with a discussion on embracing challenges and thriving under pressure. Hear personal stories illustrating how resilience and a positive mindset can guide companies through tough times, ensuring that every challenge becomes an opportunity for growth and excellence.
Join us for an episode teeming with actionable insights and inspiring stories to help you elevate your customer service and sales skills to new heights.
Here are just a few takeaways:
Transforming customer service operations by addressing website defects
Insights on reducing non-revenue inquiries to boost customer satisfaction
Bob King's path from filmmaking to sales expertise
The importance of storytelling and trust in closing sales
Making the distinction between salespeople and closers and the value they bring
Effective strategies for handling price objections and creating urgency
Some personal stories on thriving under pressure and leading with resilience
Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
www.joyofclosing.com
www.tiktok.com/@joyfulcloser
www.thedijuliusgroup.com
Follow and Review:
Weâd love for you to follow us if you havenât yet. Click that purple '+' in the top right corner of your Apple Podcasts app. Weâd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select âRatings and Reviewsâ and âWrite a Reviewâ then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
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What if creating an exceptional employee experience could transform your company and drastically reduce turnover?
In this episode of The Customer Service Revolution, John DiJulius and Dave Murray uncover the key strategies that make a workplace irresistible. From nurturing a culture of gratitude and training the whole person to helping employees discover their âikigai,â or purpose, we discuss how these efforts can boost job satisfaction and create a committed workforce.
We dive deep into the impact of employee engagement on organizational success. Highlighting the dangers of treating employees simply as hourly workers, we examine the ripple effect of a disengaged staff on customer satisfaction. With practical advice on recognizing achievements, creating fun work environments, and providing unique benefits, we share how to keep your team motivated and invested in their roles.
John and Daveâs conversation explores the role of fear in stifling growth and innovation within organizations. Featuring insights from leaders like Charlie Kim of Next Jump and data from Bain & Company, we emphasize the importance of regular one-on-one meetings and empathetic leadership. Learn how adopting a âno layoffâ policy and understanding employees' personal aspirations can significantly boost engagement and mental wellness, ultimately leading to a thriving work environment.
Here are just a few takeaways:
Strategies from âThe Employee Experience Revolutionâ to enhance retention and engagement
The importance of nurturing a culture of gratitude and continuous investment in employees
Practical approaches for recognizing achievements and creating fun work environments
The role of empathy and compassion in leadership to address fear and promote growth
How regular one-on-one meetings can support personal and professional development
The benefits of unique perks like maid services and career path opportunities
How employee engagement impacts customer loyalty and organizational profitability
Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
www.thedijuliusgroup.com
Follow and Review:
Weâd love for you to follow us if you havenât yet. Click that purple '+' in the top right corner of your Apple Podcasts app. Weâd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select âRatings and Reviewsâ and âWrite a Reviewâ then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
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What if the secret to retaining top talent is how you welcome them?
On this episode of The Customer Service Revolution, join John as he reveals the strategies to make your employee onboarding process efficient, memorable, and engaging. Drawing wisdom from Joey Coleman's âNever Lose an Employee Againâ and Dan Heath's âMaking Moments Memorable,â we tackle the often-overlooked pre-start phase, the significance of the job offer, and the critical first day. Through startling statistics on employee ghosting and pre-start attrition, we highlight the urgency of effective onboarding to keep your best hires from slipping through your fingers.
John shares best practices for new employee orientation, focusing on the power of storytelling and emotional engagement. Discover innovative techniques like scavenger hunts for policy education and the importance of regular check-ins to ensure new hires feel supported as they settle in. We also delve into crafting impactful soundbites that instill pride and ownership in new employees, inspired by Chick-fil-Aâs approach. Learn how a seamless transition from the interview process to onboarding can maintain the enthusiasm of new recruits and create a world-class employee experience right from the start.
Tune in for insights that could revolutionize your onboarding process and set your company apart.
Here are just a few takeaways:
The importance of creating memorable and engaging onboarding experiences to combat employee ghosting and pre-start attrition
Strategies to transform job offers and first days into milestone moments
Best practices for new employee orientation, including storytelling, scavenger hunts, and regular check-ins to foster community and re-engagement
Techniques to utilize soundbites for instilling pride and seamless onboarding transitions
Combining new and existing employees during orientation to build community and re-engagement
Practical tips for enhancing the onboarding process, such as sending pre-start emails, personalizing welcome gifts, and organizing engaging activities
Maintaining employee enthusiasm and commitment from the pre-start phase through their first 90 days
Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
www.thedijuliusgroup.com
Follow and Review:
Weâd love for you to follow us if you havenât yet. Click that purple '+' in the top right corner of your Apple Podcasts app. Weâd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select âRatings and Reviewsâ and âWrite a Reviewâ then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
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Can frontline employees truly revolutionize customer service?
On this episode of The Customer Service Revolution, we uncover the insights shared by shuttle bus drivers in a unique focus group, revealing the crucial role of those on the frontlines in gathering and acting on customer feedback. John DiJulius, Chief Revolution Officer, emphasizes the power of regular focus groups with customer service representatives to continuously enhance service quality. We also welcome renowned customer service expert Shep Hyken, who shares groundbreaking findings from his latest research study, Achieving Customer Amazement (ACA).
John and Shepâs conversation dives deep into the shifts in customer satisfaction, particularly in the wake of the pandemic. We explore how the American Customer Satisfaction Index (ACSI) has fluctuated and why excellent service remains indispensable in B2B and B2C contexts. Real-world examples illustrate how even industries bound by long-term contracts must prioritize customer experience to sustain their business. Shep Hykenâs insights on customer loyalty and the importance of friendly, knowledgeable staff offer essential takeaways for any business leader aiming to thrive in today's competitive environment.
As we look to the future, John and Shep discuss the evolving role of AI in customer service. With 62% of customers expecting AI to become a primary service mode, we examine why current self-service options often fall short and how businesses can better implement AI technologies. Addressing concerns around privacy and job displacement, we highlight that AI will likely shift roles rather than eliminate them, maintaining the human touch that is vital for exceptional customer experience.
Tune in for a thought-provoking episode that challenges conventional wisdom and provides strategies for creating exceptional customer and employee experiences.
Here are just a few takeaways:
Insights from shuttle bus drivers on improving guest experiences The importance of regular focus groups with frontline employees How the pandemic has impacted customer satisfaction levels, referencing the American Customer Satisfaction Index (ACSI) The criticality of excellent service in both B2B and B2C industries, including real-world examples Shep Hykenâs findings on factors that drive customer loyalty, emphasizing friendly and knowledgeable staff Examining the evolving role of AI in customer service, current shortcomings, and future expectations Transforming employee experiences to enhance customer service and overall business health A personal story about expressing love and appreciation in relationships, tied to a broader message of valuing the present momentResources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
hyken.com/research
www.thedijuliusgroup.com
Follow and Review:
Weâd love for you to follow us if you havenât yet. Click that purple '+' in the top right corner of your Apple Podcasts app. Weâd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select âRatings and Reviewsâ and âWrite a Reviewâ then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
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Can AI revolutionize customer service?
In this episode of The Customer Service Revolution, John sits down with Joel Sylvester, partner and Chief Client Officer at Five Star Call Centers, to explore how AI and machine learning are transforming the customer care landscape. Joel reveals how integrating advanced technologies can enhance customer interactions across phone, email, social media, and online chat while also addressing the industry's fears and resistance to the potential replacement of human roles.
Have you ever wondered how virtual avatar interviews could streamline the hiring process? Joel walks us through the groundbreaking use of digital avatars in recruiting at Five Star Call Centers. These virtual interviews allow candidates to present their skills without disrupting their current jobs and provide recruiters with detailed insights into qualities like empathy and enthusiasm. It's a win-win situation that saves time, increases transparency, and gives a comprehensive understanding of each candidateâs suitability for the role.
We also delve into the future of employee training and measuring customer satisfaction through AI integration. Joel discusses how AI-driven training modules can be customized to fit individual needs, allowing for a flexible, personalized learning experience. Moreover, we highlight the power of real-time CSAT monitoring, which provides immediate feedback and helps quickly address systemic issues.
Join us to discover how Five Star Call Centers is setting a new standard in customer service and workforce optimization.
Here are just a few takeaways:
Revolutionizing customer service with AI integration at Five Star Call Centers Leveraging AI and machine learning to enhance customer experiences across multiple channels Innovative hiring processes using virtual avatar interviews to gain deeper candidate insights AI-powered, customized employee training modules for improved agent performance. Real-time customer satisfaction (CSAT) monitoring and feedback to optimize service quality Utilizing workforce management systems like the Hive for performance metrics and speech analytics Addressing challenges and opportunities in AI adoption within the customer service industryResources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
fivestarcallcenters.com
www.linkedin.com/in/joel-sylvester-3a454344
www.thedijuliusgroup.com
Follow and Review:
Weâd love for you to follow us if you havenât yet. Click that purple '+' in the top right corner of your Apple Podcasts app. Weâd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select âRatings and Reviewsâ and âWrite a Reviewâ then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
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Can the way you treat job candidates transform your organization's success?
In this episode of The Customer Service Revolution, John DiJulius and Dave Murray unpack The Employee Experience Revolution, emphasizing how a remarkable recruitment experience can set your company apart. Discover why it's imperative to treat candidates as valued customers and how moving beyond the old-school screening processes can help attract top talent. From offering opportunities for growth and flexibility to fostering a rich company culture, we share insights on creating an engaging and memorable hiring journey.
We focus on aligning hiring practices with your company's core values. Sharing personal stories and reflecting on the impact of joining small organizations, we underscore cultural fit, especially during tough times. Learn how to maintain high standards in hiring, avoid the âlabor shortageâ mindset, and leverage unique value propositions to stand out from larger competitors. Our discussion reveals the need for innovative screening methods and preserving your companyâs reputation while striving for growth.
John and Dave also explore innovative recruitment strategies that gauge a candidate's enthusiasm and fit. From video cover letters to personalized welcomes, we delve into creative approaches that enhance the recruitment experience. Hear the power of personal connection and how subtle behaviors can indicate a candidate's suitability for customer-facing roles. Learn best practices for involving team members in the hiring process, conducting multiple interviews, and utilizing âshadow daysâ to ensure candidates resonate with your companyâs mission and culture.
Join us on this episode to get actionable tips for attracting and retaining top talent that aligns with your companyâs vision.
Here are just a few takeaways:
Revolutionizing the recruitment process by treating job candidates as valued customers and enhancing their experience
Aligning hiring practices with company values for better cultural fit and long-term success
Overcoming the âlabor shortageâ mindset by maintaining high hiring standards and offering unique value propositions
The significance of a strong, well-defined company culture in attracting the right talent
Creative recruitment strategies like video cover letters and personalized candidate welcomes
Interview techniques that assess soft skills and behaviors beyond just qualifications
The power of personal connection
The lasting impact of making candidates feel valued and important
Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
www.thedijuliusgroup.com
Follow and Review:
Weâd love for you to follow us if you havenât yet. Click that purple '+' in the top right corner of your Apple Podcasts app. Weâd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select âRatings and Reviewsâ and âWrite a Reviewâ then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
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Have you ever wondered how feedback from shuttle bus drivers can revolutionize customer service?
On this episode of The Customer Service Revolution, John chats with Jason Yarusi, private fund manager and founder of the Live 100 program, as he shares his unconventional path from the hustle of bars and restaurants to creating a unique approach to personal and professional growth. Hear how unexpected sources of feedback can improve customer experiences and learn about the lessons Jason learned throughout his remarkable career.
Jason opens up about overcoming personal adversity and the power of daily habits. From the tragic loss of close friends to the triumph of finding purpose, Jason's story is a testament to the resilience of the human spirit. He discusses the impact of structured routines, early morning workouts, and quality family time in shaping a life full of meaning and purpose. Learn how Jason instills these values in his children, aiming to raise successful, kind, and thoughtful individuals.
Finally, we delve into the foundations of the Live 100 program, starting with a free self-assessment available on Jason's website. Learn how a clear mindset and living in the present can help you manage stress and overcome obstacles. Jason shares practical advice on breaking bad habits and discusses the value of a supportive community in achieving personal growth.
This episode is filled with actionable insights and inspiration to elevate every aspect of your life.
Here are just a few takeaways:
Jason Yarusi's unconventional path from working in bars to creating the Live 100 program for personal and professional growth
Leveraging feedback from unexpected sources like shuttle bus drivers to enhance customer service experiences
Overcoming personal adversity
The importance of daily habits, structured routines, and quality family time for personal growth
Instilling values in children to raise kind and thoughtful leaders
Introduction to the Live 100 program, including a free self-assessment tool to help individuals identify areas for improvement
Self-awareness, breaking bad habits, and the support of a community to achieve success
Jason's experience in real estate, from flipping homes to managing multifamily units
How real estate ties into Jasonâs philosophy of personal development
Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
Get Johnâs latest book, The Employee Experience Revolution - thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
Jasonyarusi.com
podcasts.apple.com/us/podcast/live-100-podcast-with-jason-yarusi/id1699229023
www.thedijuliusgroup.com
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Weâd love for you to follow us if you havenât yet. Click that purple '+' in the top right corner of your Apple Podcasts app. Weâd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select âRatings and Reviewsâ and âWrite a Reviewâ then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
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Have you ever met someone whose mere presence lights up the room?
That's the kind of person Dave Murray and John believe can revolutionize the customer experience. On this episode of The Customer Service Revolution, join us as we dive into the essence of the âEmployee Experience Revolutionâ and how happiness and attitude play a pivotal role in enhancing the customer journey. It's not just about the skills on a resume. It's the natural inclination to serve that makes a difference. We're sharing personal stories and practical interview tips to help you identify these qualities during your hiring process.
Imagine your company filled with employees who understand the power of being a âCEO of the momentââindividuals who take charge of every customer interaction with empathy and genuine care. Our conversation turns to the innovative world of interviewing techniques, where we share strategies to find those unique candidates who will fit your culture and propel it forward. We've even included a chapter that unpacks crafting customer experience interview questions that can reveal the nature of a candidate's service attitude.
Ultimately, it's about fostering an environment where employees can lead extraordinary lives, both personally and professionally. With Dave's insights and collective wisdom, we explore the impact of nurturing a workspace that values growth and fulfillment.
Prepare to transform your team into ambassadors of customer experiences. Weâre on a mission to enrich livesâone customer, one employee at a time.
Here are just a few takeaways:
Hiring based on attitude and service aptitude
Embedding empathy and joy in the brand through hiring practices
Techniques for interviewing candidates to uncover genuine enthusiasm for customer service
Strategies for creating a positive employee journey that leads to customer delight
Using innovative interviewing methods like action statements and âday in the lifeâ videos
The concept of being a âCEO of the momentâ to foster a culture of exceptional service
Building workplaces that support employee growth and inspire extraordinary work lives
Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
www.thedijuliusgroup.com
Follow and Review:
Weâd love for you to follow us if you havenât yet. Click that purple '+' in the top right corner of your Apple Podcasts app. Weâd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select âRatings and Reviewsâ and âWrite a Reviewâ then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
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Can you imagine a brand so powerful that its customer service makes it indispensable?
On this episode of The Customer Service Revolution, Scott Wozniak, CEO of Swoz Consulting and author of âMake Your Brand Legendary,â joins John to inspect the shifts in customer service and employee experience. We tackle the âemployee rouletteâ and the âfive Esâ of hospitality that every brand should embody. Scott's insights, rooted in his tenure at Chick-fil-A headquarters, reveal how a happy workforce is essential for a company's longevity and prosperity.
Welcome to the age of AI, where digital interns hold the promise of a corporate revolution! We peel back the curtain on artificial intelligence in the business world, likening it to a cohort of interns full of potential but in need of guidance. For smaller businesses, the strategic adoption of AI can enhance productivity and customer interactions. We dive into the practicalities of incorporating AI into day-to-day operations, from chatbots that manage customer inquiries to AI platforms that breathe life into visual content creation.
John and Scott venture into the impact of AI on industries far and wide. Imagine AI-integrated sensors cutting costs in port crane operations or revolutionizing construction sites. We explore how AI might soon transcend administrative tasks in physical spaces like salons and restaurants, reshaping the service experience. Fast forward to the future, we foresee AI's influence in fashion and hairstyling, where virtual design may soon demand a new breed of professionals.
Tune in to explore an industry on the brink of AI-driven change.
Here are just a few takeaways:
The role of customer service and employee experience in brand building The integration of AI into customer experience strategies with Scott Wozniak, CEO of Swoz Consulting An analogy of AI as interns: potential-filled yet requiring guidance How small businesses can responsibly adopt AI technologies The practical application of AI in business for tasks like customer communication and content creation. AI's impact on industries through integration with sensors, improving efficiency in fields like port logistics and construction The future potential of AI in fashion and hairstyling, forecasting changes in the industry and emerging new professional roles Examining the limitations and current state of AI Appropriate timing for businesses to adopt AI technologies.Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
ScottWozniak.com
www.thedijuliusgroup.com
Follow and Review:
Weâd love for you to follow us if you havenât yet. Click that purple '+' in the top right corner of your Apple Podcasts app. Weâd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select âRatings and Reviewsâ and âWrite a Reviewâ then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
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Growing up in the shadow of a family business feels like living within the pages of history, every turn a new chapter waiting to be written.
On this episode of The Customer Service Revolution, thatâs the energy Brian Blaushild, president of Famous Supply, brings as he recounts the story of a company that has weathered the storms of change for nearly a century. With roots tracing back to his great-grandfather Hyman, who founded the company in 1933, Brian's tale is one of resilience, foresight, and commitment to values that transcend generations. He takes us through the evolution of this family empire and the cultural bedrock that has allowed Famous Supply to flourish while still retaining the spirit of entrepreneurship that sparked its inception.
Venturing into succession planning, Brian peels back what it takes to usher a fourth-generation family business into the modern era. It's a balance between respecting the old while courting the new, and Brian shares how navigating these transitions is an art and a strategy. We get an insiderâs look at the challenges of earning respect within the company ranks, what it takes to build a supportive team, and the bravery required for sweeping changes that keep a business running and sprinting into the future.
Youâll hear Brianâs reflections on the mark left by his late grandfather, Jay Blaushild. He illustrates how Jay's leadership styleâa blend of personal connection and a knack for innovationâbecame the cornerstone of the company's culture. We then explore leadership development within Famous Supply, where passion outweighs resumes, and a commitment to nurturing talent from within created a vibrant, dynamic workplace that feels more like a community than a corporation.
This episode reflects a family's legacy interwoven with the fabric of their business, an example of passion, mentorship, and leading with heart.
Here are just a few takeaways:
Brian Blaushild's journey leading a fourth-generation family business, Famous Supply, with its nearly century-long history
The balance between honoring legacy while driving innovation and modernization in succession planning
The influence of Jay Blaushild's leadership style on the company's culture and the personal impact on Brian
Cultural fit in hiring practices and maintaining the company's foundational values
Strategies for developing leaders within the company, emphasizing passion and commitment over formal education
Continuous learning and adapting to technological changes to keep the business competitive
Reflections on the significance of family legacy and mentorship in shaping the future of Famous Supply
Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
The Employee Experience Revolution book - thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
www.famous-supply.com
www.linkedin.com/in/brian-Blaushild-05b9895
www.thedijuliusgroup.com
Follow and Review:
Weâd love for you to follow us if you havenât yet. Click that purple '+' in the top right corner of your Apple Podcasts app. Weâd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select âRatings and Reviewsâ and âWrite a Reviewâ then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
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Revolutionize your customer interactions and presentation skills on a path to service excellence. Picture a world where artificial intelligence redefines our potential and empowers customer service agents.
In this episode of The Customer Service Revolution, we reveal how AI liberates and uplifts the spirit of service, turning every customer interaction into an opportunity for extraordinary care and satisfaction. We dive into the center of effective communication, examining the magic of storytelling to captivate and move audiences to action. We discuss the strength of an authentic story and how it can turn even the most skeptical customer into a loyal advocate.
How do the pros keep you hanging on every word of their presentations? We'll explore the five key elements of a riveting presentation, starting with breaking the ice and ending with a mic-drop moment. Learn how to combat the curse of knowledge and make your message resonate with anyone. Through examples like Dan Pink's renowned TED Talk, we explore how a well-told story can change the mundane into the unforgettable and how these strategies can inspire your audience.
Embracing the revolutionary mindset means breaking free from the status quo and leaping toward what could be rather than what is. This episode is a call to live out your ambitions and create a customer service revolution measured by impactful actions rather than mere words.
Be ready to walk away with the resolve to make every customer interaction extraordinary. Let's lead the charge together and rewrite the future of customer service.
Here are just a few takeaways:
Mastering public speaking with storytelling techniques
Insights on AI improving customer service by optimizing efficiency and empowering agents
Strategies for crafting presentations that connect with the audience through emotional storytelling
The âcurse of knowledgeâ challenge in presentations and the importance of simplifying language
Five elements of a powerful presentation: icebreaker, setting the stage, providing proof, call to action, and strong close
The revolutionary mindset for customer service leaders
AI's role in enhancing employee satisfaction by reducing monotonous tasks and supporting real-time data assistance.
Resources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
www.thedijuliusgroup.com
Follow and Review:
Weâd love for you to follow us if you havenât yet. Click that purple '+' in the top right corner of your Apple Podcasts app. Weâd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select âRatings and Reviewsâ and âWrite a Reviewâ then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
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Thereâs a future where captivating presentations and innovative branding strategies set your business apart.
On this episode of The Customer Service Revolution, John and guest Chris Kocek, CEO of Gallant Branding, share the secrets to delivering presentations that will engage your team and ignite a shared vision that eclipses price wars. Chris brings his wealth of knowledge to the table, revealing how strategic branding and deep insights are crucial to reshaping your business and leading the charge in industry innovation.
We decode the success stories of disruptors like Airbnb and Netflix, tracing their path from recognizing customer pain points to reinventing entire industries. It's not just about the âwhatâ but the âhowââand we'll show you how Liquid Death turned the water brand market on its head with a mix of environmental consciousness and punk rock flair. These are the catalysts for category-defining leaps if you want to challenge the status quo and reframe your brand's narrative.
Finally, say goodbye to the old script as we explore the art of questioning everything. Marvel at how Polaroid's instant photography shaped a culture of immediacy, and Warby Parker's âwhy notâ approach carved out a new vision for eyewear. We're living change by changing contact centers into relationship hubs and placing faith in the power of âwhat if.â
If you're ready to reshape the way you approach challenges and embrace innovation, this is an episode you can't afford to miss.
Here are just a few takeaways:
The workshop on mastering presentation skills to rally teams around a brand vision Klarna's AI tool's success in automating customer service which can lead to efficiency gains and substantial cost savings The importance of strategic branding and insights for business change How companies like Airbnb and Netflix leveraged customer pain points to disrupt traditional industries Liquid Death's unique branding approach The role of customer insights in revolutionizing product development and transforming contact centers into relationship hubs Polaroid and Warby Parker's innovative questioning of the status quo The power of âwhyâ and âwhat ifâ to drive changeResources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
www.amazon.com/Any-Insights-Yet-Categories-Transform/dp/098928493X
www.linkedin.com/in/chris-kocek-52217a9
www.thedijuliusgroup.com
Follow and Review:
Weâd love for you to follow us if you havenât yet. Click that purple '+' in the top right corner of your Apple Podcasts app. Weâd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select âRatings and Reviewsâ and âWrite a Reviewâ then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
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Is your company's watchful AI eye crossing the line into employee privacy?
On this episode of The Customer Service Revolution, John tackles this contentious debate head-on, sharing his astonishment at the corporate practice of monitoring employee communications through artificial intelligence. Guest Juan Jaysingh, the brains behind Zingtree, shares the role AI plays in customer experience and the optimization of agent productivity.
Customer service is a battleground for efficiency, and Juan's expertise reveals how his company is leading the charge. We examine the need for quick solutions to consumer issues and how Zingtree's automated workflows and proactive strategies enhance the power dynamics between consumers and customer service agents. From the innovative strategies of giants like Sony to reduce customer frustrations to empowering consumers through self-service options, anticipating needs revolutionizes service delivery.
Finally, we uncover success stories from enterprises that have integrated Zingtree's AI-powered platform into their customer service operations. Juan shares how companies are reaping the benefits of key performance indicators like ticket deflection and first-time resolution rates. These stories highlight the remarkable cost savings and showcase the efficiency improvements that come with the strategic application of AI in customer service, proving it to be a formidable force for businesses aiming to excel in today's competitive market.
Join us on this journey as we explore the cutting-edge junction of customer satisfaction, technology, and the future of work.
Here are just a few takeaways:
AI monitoring in workplaces and the ethical and privacy concerns it raises AI's role in customer service, including rapid issue resolution and proactive care Sony's preemptive customer service measures, like proactive battery replacement for robot vacuums AI's nuanced impact on the labor market An example of a marketplace reducing staff while maintaining service quality Zingtree's AI platform that enhances enterprise customer service by integrating with existing systems for seamless information transfer UnitedHealthcareâs significant cost savings and customer satisfaction improvement with Zingtree's rapid deployment AI automation and ticketless world vision The importance of immediate issue resolution for better customer experiencesResources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
zingtree.com
www.linkedin.com/in/juanjaysingh
www.thedijuliusgroup.com
Follow and Review:
Weâd love for you to follow us if you havenât yet. Click that purple '+' in the top right corner of your Apple Podcasts app. Weâd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select âRatings and Reviewsâ and âWrite a Reviewâ then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
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Uncover the future of customer service as we explore the power of AI, where technology meets empathy head-on.
John and his colleague Dave Murray take you through the emerging âcollaborative AIâ world, redefining traditional customer interactions and the emotional bonds they forge. From tackling empathy fatigue to considering AI as a potential carrier of compassion, we discuss the possibilities and challenges of integrating artificial intelligence into customer relations.
Feel the pulse of purpose in your work with stories that resonate with meaning and connection. This episode reveals meaningful employment's incredible impact on our overall well-being, drawing from powerful stories of companies like Unishippers and New Day USA. These tales inspire and expose the tools for creating deeper bonds with customers and the magic that happens when employees understand and connect with the people they serve.
We embrace the Carpe Momento revolution, an ethos that champions the present as a catalyst for exceptional customer service experiences. We share strategies for injecting kindness and empathy into everyday interactions and creating an environment where employees thrive through the joy of helping others.
This revolution is a mindset shift that celebrates every human connection, reminding us all to actively participate in the narrative of customer service evolution.
Here are just a few takeaways:
AI's role in customer service by enhancing empathy and emotional connections Collaborative AI in contact centers addressing challenges like empathy fatigue and job dissatisfaction Purpose-driven work environments linked to improved employee well-being and customer relations Recruiting employees with a strong sense of team purpose, like former athletes, to enhance customer experience The effectiveness of simple, actionable mission statements in guiding employee-customer interactions Daymaker dopamine and the psychological benefits of kindness in the workplace Emphasizing the Carpe Momento mindset for present-focused customer service and meaningful human connectionsResources mentioned:
thedijuliusgroup.com/the-customer-service-revolution-podcast
thedijuliusgroup.com/project/cx-executive-academy
thedijuliusgroup.com/project/exea
thedijuliusgroup.com/blog
thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale
www.thedijuliusgroup.com
Follow and Review:
Weâd love for you to follow us if you havenât yet. Click that purple '+' in the top right corner of your Apple Podcasts app. Weâd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select âRatings and Reviewsâ and âWrite a Reviewâ then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
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