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The evolution of digital card management has given financial institutions new opportunities to cultivate enduring customer relationships. By making consumers’ lives more convenient and complimenting physical cards, so consumers have the options that work for their lives at a particular time, issuers can foster ease of use and brand loyalty, leading to decades-long relationships. In […]
The post FIs Are Building Long-Lasting Relationships Through Digital Card Programs appeared first on PaymentsJournal.
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As fraud related to artificial intelligence (AI) becomes increasingly sophisticated and accessible, many legacy lines of defense are no longer able to effectively protect financial institutions and their customers. Financial institutions need to take a more proactive approach to fraud. By collecting and analyzing real-time data and using AI to identify patterns, FIs can quickly […]
The post Fighting Financial Fraud When the Bad Guys Are Armed With AI appeared first on PaymentsJournal.
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The rise in e-commerce fraud, combined with consumers’ increasing willingness to file chargebacks, has left issuers and acquirers scrambling to shore up their dispute management processes. With a complicated process that varies depending on the payment network involved, chargebacks have become a huge operational challenge for many merchants. In a recent PaymentsJournal podcast, Cheryl Fitzgarrald […]
The post New Approaches to the Persistent Problem of Chargebacks appeared first on PaymentsJournal.
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Successful companies must constantly change to preserve their success, but digital transformation may be the most radical overhaul most of us will ever see. For organizations to make this transformation a success, getting employees on board and fully engaged is a requirement. As the head of Corporate Strategic Planning and Management for Wells Fargo, Amy […]
The post Turning the Ship Around: Insights for Navigating Digital Transformations appeared first on PaymentsJournal.
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While fintechs and banks may have once been seen as competitors, their relationship has grown over the years. With market shifts and evolving customer needs, new models of working together have emerged, expanding customers’ options and opening doors for new ways of fintechs and banks to work together in mutually beneficial ways. A recent PaymentsJournal […]
The post Fintechs and Banks: How the Partnership Is Evolving appeared first on PaymentsJournal.
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As businesses strive for innovation, efficiency, and scalability, the path to digitization is fraught with challenges. It’s a journey that requires addressing outdated processes, adopting new technologies, and most important, gaining buy-in from leadership and colleagues. In a recent PaymentsJournal podcast, Reetika Grewal, Executive Vice President and Head of Digital Transformation at Wells Fargo, and […]
The post Navigating Digitization Through Strategic Fintech Partnerships appeared first on PaymentsJournal.
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With the Clearing House’s RTP network and the Federal Reserve’s FedNow, the demand for instant payments continues to grow from consumers and small businesses. How can businesses best accelerate this process? Debbie Smart, Senior Product Marketer at Q2, and Keith Gray, Vice President of Strategic Partnerships at the Clearing House, sat down with Elisa Tavilla, […]
The post Preparing Your Organization for Instant Payments appeared first on PaymentsJournal.
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As anti-money-laundering challenges escalate and new liability shifts loom on the horizon for 2024, fintechs must be prepared. Proactive measures are crucial for establishing a firm foothold in the fintech landscape. Reactive approaches will only leave businesses vulnerable to attacks and financial losses. In a recent PaymentsJournal podcast, Matt Herren, Director of Product Management at […]
The post Fintechs Can Navigate the Waves of Prosperity with Proactive Fraud Prevention appeared first on PaymentsJournal.
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The term “fraud” has become a catch-all for some financial institutions, which sometimes downplay these occurrences as mere nuisances rather than genuine threats. However, the stark reality is that fraud has given rise to a multitude of attack methods, each carrying its own nuances and varying degrees of impact on customers and financial institutions. […]
The post Outsmarting First-Party Fraud with a More Proactive Solution appeared first on PaymentsJournal.
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As real-time payments expand globally, financial institutions confront the challenge of modernizing their legacy systems to meet the digital expectations of their customers. The positive aspect is that there’s no need to overhaul core systems. Instead, modern software can relieve core banking systems from real-time demands. During a recent PaymentsJournal podcast, Carlos Netto, Co-Founder and […]
The post Beyond Rip and Replace: Alternatives for Modernizing Core Banking appeared first on PaymentsJournal.