• There is no better way to end the first season of Online FraudCast than with a live recording in front of hundreds of online fraud professionals! Starting off with "What The Fraud", we hear from two unassuming audience members, some of their favorite "fraud stories". Then, diving right into the topic of the episode, social engineering. Brett brought "show & tell" to the audience...the result of him testing his skills in social engineering prior to the conference. He shares the goals of a social engineer, some of their tactics, and the first thing an experienced criminal will do before placing orders with fraudulent credit cards. 
    Then, Karisse shares some of the "academics" of preventing social engineering, along with some best practices. All of this information culminates into a demonstration of a call between a fraudster attempting social engineering & a customer service representative. One of the biggest takeaways: Social engineering is not as obvious as we often think it will be! 
    Online FraudCast will be back with Season 2 in July! Stay subscribed to be alerted when new episodes are out. Follow us on Facebook, or individually on LinkedIn for your "fraud fix" until then! 
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  • Over the last year or so, Karisse has noticed a large divide between two groups that *should* be unified in their fight against online fraud and abuse: merchants and solution providers. This divide has led to frustrations, assumptions and burned bridges. Because Karisse has a 10,000 foot view of the industry and works with both merchants and solution providers in her consultancy, she's in a unique position to share the perspective of each side to one another. She also posted a survey on LinkedIn asking merchants & vendors to share their perspectives, stories, and advice to the other side, and received way more responses than she was expecting! She'll share some of the best responses to those questions, in addition to her own observations and insights. 
    Solution providers will learn more about merchants: how they think, what they care about and how they want to be sold to. And Merchants will learn how to better communicate with vendors and to get the most out of vendor interactions, and learning more about the various solutions in the space. -And both will learn more from each side's perspectives. 
    This episode is being released prior to one of the main industry events in online fraud and payments: CNP Expo, but the advice and insight that is packed into this hour will help year round. 
    Subscribe to Online FraudCast to be alerted when the next episode is out! And, if you found the information in this episode helpful, rate & review this podcast wherever you can, and please share it with your friends and on social media! 
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  • Season 1 of the Online FraudCast is nearing an end, and Brett & Karisse talk about changes to the podcast for the upcoming Season 2 (by late June). Brett also shares some of his experience speaking at the CISO academy at Quantico last week, and they both talk about the importance of strategies to prosecute cybercriminals in order to start holding them accountable, something Brett feels passionate about, as going to prison was the catalyst for him changing his ways.
    Karisse talks about a gift card scam hitting a lot of multi-channel retailers with private label gift cards. While it's a scam impacting consumers, many merchants are footing the bill for these scams. They also talk about why PR and communications providing education for consumers on protecting themselves against popular fraud tactics on your website or in your stores could not only save your company a lot of money but also create more customer satisfaction. 
    Don't forget to order your Online FraudCast Merch! www.TeeSpring.com/online-fraudcast-merch
    Subscribe to Online FraudCast on your favorite podcast platform to be alerted when new episodes are available. 
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  • Recently, two of the most well known dark web markets have been taken down by law enforcement. What does this mean for the eco-system of cybercrime and the current landscape of fraud prevention if it's gotten harder to go about business as usual for these fraudsters? Or, does it mean they will work around it & come back stronger than ever? 
    Additionally, a large online retailer recently alerted Karisse to new websites popping up selling products from the legitimate retailer's company at unrealistic prices, hosted by legitimate hosting companies. While triangulation is not new, the approach and sophistication of these new sites are. And in many cases, the legitimate merchant is shipping the stolen products directly to the unassuming consumer of the fraudulent website, and not even knowing it. How can companies know if their products are being bought with stolen cards & re-sold? What can they do to stop them? By using an example of one website that was recently identified as a triangulation website, Brett & Karisse walk you through what is being done, and what can be done about it.
    Online FraudCast now has merch!!!  Order a t-shirt, hoodie or die-cut sticker of your favorite fraud podcast hosts today! 
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  • One of the most asked about topics by online retailers (with physical goods) are around drop addresses. Residential addresses that are used unknowingly by the owner to receive packages, re-shippers, mules, "legitimate" freight forwarders....and now virtual addresses. What are all of these and how do they work? Why do fraudsters choose one over the other and what are they looking for in a place to ship items to? And, with so many different locations for fraudsters to select to receive your company's products, how do you identify when a shipping address looks legitimate but isn't? 
    But first, Brett talks about the "twitter war" he got in to with the infamous hero of the "WannaCry" ransomware attack and his thoughts on if Marcus Hutchins has truly turned over a "new leaf". -Who better to critique him than a former fraudster, that knows all his tricks? 
    Online FraudCast will be recording a live episode May 22 in San Francisco at CNP Expo! Use promo code OF20 to receive 20% off an all-access pass! www.cnpexpo.com
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  • It seems like recently there have been more stories in the headlines about fraud and cybercrime. On top of that, Karisse is wondering if she's bad luck for her friends and family, who have become recent victims of fraud. She shares some of these situations to educate listeners on recent scams against consumers, and Brett gives exceptional advice on what should be done to protect yourself from further fraud, whether you have been the victim of fraud already or not.Then, Brett talks about Julian Assange. -How, when and why they met recently and provides a former cyber-criminal's perspective on Assange's actions and lack of remorse. The final recent headline discussed is the recent reports that Chipotle's mobile app has been hit with ATOs due to credential stuffing. Karisse gives her thoughts on how to prevent being in the headlines for this fraud tactic that is hitting almost every online & mobile company with virtual accounts, and how to score points with your customers by gaining their trust in the meantime. One correction from the episode; The website Brett mentions to register online with the US Social Security Administration is actually: www.ssa.gov/mysocialsecurityOnline FraudCast will be live at CNP Expo 2019! Join us May 22 in San Francisco for CNP Expo and to see our first live recording! Use promo code OF20 to receive 20% off an all-access registration passwww.cnpexpo.comLearn more about your ad choices. Visit megaphone.fm/adchoices

  • This week's episode is a little different than most. This week, Brett & Karisse talk to Kevin Lee, fraud fighting veteran and former fraud leader at Google, Square and Facebook. -and current Trust and safety Architect at Sift Technologies. They discuss a lot of important topics such as:
    -The various threats and issues that Kevin faced in his career at 3 of the biggest companies in the world
    -The best career advice he has from his experience, and the best advice he's been given (from a pretty famous source)
    -Why fraud fighting is now evolving in to "Trust & Safety", and the mindset and advantages within your company that that transition provides
    -Advice on how to engage senior leadership, especially when they don't understand the importance of fraud prevention and Trust & Safety
    -The reasons he moved from a merchant role to a vendor role and some of the benefits and lessons he's learned from that transition
    It's a FULL episode with one of the smartest and well accomplished fraud fighters Karisse and Brett have had the pleasure of knowing, with so many "nuggets" of wisdom and information.
    Want to be connected with Kevin Lee on LinkedIn?  https://www.linkedin.com/in/kevin-lee-9313251/
    **Subscribe to Online FraudCast to be alerted when a new episode is out! Don't forget to rate & review the podcast where you can, and to tell your fellow fraud-fighting friends. 
    **Brett & Karisse will be doing a live recording of "Online FraudCast May 22 in San Francisco at the 2019 CNP Expo at the Marriott Marquis. Come join them! You can purchase an all-access pass for 20% off at www.CNPExpo2019.com/OF20 We hope to see you there!
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  • Brett & Karisse are back together on the podcast and this week they dive in to a great question from a listener: (when it comes to manual reviews) "When should we call the phone # on the order and what questions can we ask to verify if they're the cardholder or not?". Karisse shares tips from when she was a merchant, including one of her favorite "fraud stories". Brett also shares his unique perspective on this topic, especially since 10 years ago, it was possible he was on the other side of the phone call when merchants called to verify cardholder information. He provides a lot of valuable information on how companies can better improve this process. They also talk about the importance of working with law enforcement, the research a carder goes through before selecting a merchant to attack with fraudulent purchases and the current job market in fraud prevention. 
    Online FraudCast will be recording a podcast episode live at CNP Expo this year! May 21-23 in San Francisco. Come join us! Use NEW PROMO CODE "OF20" to receive 20% off an all-access registration pass. Early Bird registration price is $845 until April 10th!
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  • The online fraud prevention industry has changed a lot. Even in the last decade, we have seen hundreds of 3rd party solutions enter the market, all promising to reduce chargebacks and false positives. We've also seen venture capital firms invest Billions of dollars in fraud prevention technology companies. And we've seen thousands more professionals join the industry as merchants, vendors and everything in between. What do these things mean for the current "state of the industry" and what can we learn for the next 10 years?
    In this episode, Karisse shares some of her thoughts on these topics after returning from one of the largest online fraud prevention conferences in the US, the Merchant Risk Council's spring conference in Las Vegas, Nevada. After having 100s of conversations with leading online merchants, talking to several 3rd party providers and walking through the exhibition hall, she'll re-cap her observations, learning opportunities and suggestions for how we can all move forward in the next decade, and beyond. 
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  • Beyond fraud prevention, what is a company's corporate and moral responsibility when it comes to content moderation and keeping their users safe? That is the question Brett & Karisse explore after another tragedy (Christchurch, NZ) was live-streamed on a social media platform. As commerce continues to connect strangers, allows people upload content without anyone reviewing it first, As commerce continues to connect strangers, allows people to upload content without being reviewed or approved first, and strangers get in each other's cars, houses, etc....the need to pivot from "just" preventing payment fraud to gaining consumer's trust and keeping them safe is apparent. But, what do you do when the company strategy conflicts with the strategy of a Trust & Safety team?
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  • Collaboration in fraud fighting is essential, and on this episode, Brett & Karisse explain why it's important and various ways to collaborate within the industry. But first, they start off with a "What The Fraud" segment that involves El Chapo, Pre-paid debit cards and Brett being offered a job by the Sinaloa Drug Cartel! 
    One of the main factors that contributed to Brett's success as a fraudster, was collaboration with his peers. Mostly on online forums, but also in person, online fraudsters share everything with each other. From which companies are the easiest to target, to the specific methods of various fraud strategies to online tutorials that include a glossary and tests. But, for the "good guys", it's much harder to collaborate with each other. It's equally just as important to share best practices, new fraud tactics that you're experiencing and which tools work best for which issues as it is for the "bad guys" to share with each other. But, privacy policies, competitive advantages and PR restrictions, it can be a challenge. Though difficult, it's not impossible and creating opportunities for merchant collaboration has been a passion project in Karisse's career, and it's become a topic important to Brett as well, and they share some of the ways they suggest to learn from others in the industry.
    Brett & Karisse will be recording an episode of Online FraudCast live at CNP Expo 2019, May 22-23 in San Francisco. Join them! Use promo code " FCast "to save 10% off Early Bird registration until April 5.  www.CNPExpo.com
    Subscribe to Online FraudCast on your favorite podcast platform to be alerted to new episodes.
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  • One of the most requested topics for this podcast has been around chargebacks. Listeners have even started referring to this as Karisse's "favorite subject" (it's definitely high on the list!). While an hour is a short amount of time to try to explain everything about chargebacks, this should be a good primer to get you thinking about your company's chargeback strategy. As much of a pain as they are, they can also have value in providing business intelligence to your company and internal processes, as well as a way to track your team's progress and efforts, as you see incoming chargeback volume reduced and recovered chargeback revenue increased. 
    In this solo episode, Karisse discusses the overall chargeback process, as well as her own philosophy on chargeback management, which has been validated over 14 years of experience in chargeback reduction and recovery. 
    Subscribe to Online FraudCast on your favorite podcast platform to be alerted when a new episode has been released. 
    As mentioned at the beginning of the episode, Online FraudCast will be recording an episode live on stage at CNP Expo (San Francisco, May 21-23)! Use promo code "Fcast" to save 10% on registration as well as to be eligible for two "perks", to be announced soon.
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  • Fake IDs are used for much more than minors trying to sneak in to bars. -And it's a subject Brett has been dying to talk about on the podcast for the last few weeks! But first, Brett & Karisse discuss last week's emotional episode and some of the responses of listeners. Then, they have two exciting announcements!
    The main topic of this week's episode is how fake identity documentation is being used to commit fraud online. As more companies are turning to identity documentation verification services for fraud/Trust & Safety efforts, fraudsters have found ways to get around this. -And it might surprise you to learn what they're doing! Brett believes this is going to become a much bigger issue as 2019 continues and he explains what he's doing to further educate online fraud fighters on this topic, outside of the podcast.
    Follow Online FraudCast on Facebook, or follow Brett Johnson and/or Karisse Hendrick individually on LinkedIn.
    To attend the first LIVE recording of Online FraudCast at CNP Expo 2019 (May 21-23 in San Francisco), register to attend CNP Expo! Use promo code FCast to receive 10% off early bird prices (while Early Bird prices remains). We're looking forward to seeing you there!
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  • Brett & Karisse are both back and ready to catch everyone up on their lives from the last 2 weeks. Also, both hosts were recently interviewed for a large podcast (link below) and wanted to "clear the air" about a few things that were said on that show. Then, the episode takes a sharp left turn, with Brett opening up more than he ever has on this podcast about his past. This episode is emotional, honest and real. **Child abuse is discussed in this episode; if this is something triggering or difficult for you to hear, please catch up on past episodes or catch next week's episode when we'll return to the subject of fraudSlate Magazine's Decoder Ring episode about Brett:Titled: The Grifterhttps://slate.com/culture/2019/01/decoder-ring-brett-johnson-grifter.htmlLearn more about your ad choices. Visit megaphone.fm/adchoices

  • This week, Brett took one for the team, recording by himself, while Karisse recovers from losing her voice. In this episode, Brett touches on several topics such as sophisticated vs. unsophisticated fraud, preparing your employees to protect your company against the most vulnerable attack methods and a deep dive in to NEW techniques being used to commit synthetic identity theft. -This is especially important for financial institutions, companies with lines of credit and merchants with private label cards. 
    Subscribe to Online FraudCast on your favorite podcast platform to be alerted when new episodes are out! To contact the hosts, go to www. OnlineFraudCast .com or connect with each host individually on LinkedIn. 
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  • Last week, news broke of a new cache of stolen PII data being released. "Collection #1" consisted of over 700 million e-mail addresses and over 20 million passwords. And, it was reported more collections (2-6) would be released soon. But, shortly after the news was announced, many experts reported the bulk of the data had already been released in to the dark markets, so the majority of the "Collection #1" data was "old". Many experts stated this wasn't a big deal because the information is already out. But, is this really no big deal for fraud?
    Brett & Karisse asked friend of the podcast, Aaron Sherman, Senior Director of Cyber Threat Intelligence at Braintrace. aaron had a few days to look through the Colllection #1 data and shares observations he found, as well as insights that can be gained from this data that will continue to be useful for fraudsters to commit fraud. Password safety, employee training, credential stuffing and business email compromise are just a few of the topics discussed in this episode.
    Subscribe to Online FraudCast to be alerted when new episodes are out!
    Original Article Detailing Collection #1:
    Have I been pwned website:
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  • When a company first starts receiving fraudulent transactions on their website, it's usually fairly easy to spot (if you know what to look for). But, after awhile, the fraud tactics will get more sophisticated and frequent. When is that tipping point and what causes it? That's the main listener suggested question Brett and Karisse answer in this episode.  They also explore how a fraudster selects a new company to exploit and the things they look at to select the method they use and the information they buy. And, to demonstrate the way they do this, Brett uses the online rental websites as an example. -A business model Karisse knows all about and shares some of her experience & stories.
    Subscribe to Online Listen to be alerted when new episodes are released. Follow Online FraudCast on Facebook and Brett & Karisse individually on LinkedIn. 
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  • Brett & Karisse dive in to one of the "Top CyberCrime Trends in 2019", fake reviews online. While not directly related to payment fraud, there are several connections to the methodology and goals of the perpetrators. -To create a perception of reality and a narrative to manipulate consumer behavior to their advantage. And if you're a company that allows consumer reviews on your website, chances are your fraud department oversees the integrity of these ads as well.
    Then, Karisse tackles a question that was posed in an article last week (and a question she receives fairly often from merchants): Are AVS & CVV necessary in this day and age? Both hosts will discuss the benefits and challenges that come with utilizing these services in an online environment. The answers may surprise you!
    Subscribe to Online FraudCast on your favorite podcast platform to be alerted when new episode are out! And, follow Online FraudCast on Facebook, or Brett & Karisse individually on LinkedIn for more fraud news throughout the week. 
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  • Brett & Karisse are both back from their travels & ready to dive in to talking about fraud. Brett starts out talking about his trip to speak at an International Security Conference in Istanbul, Turkey. Then, he convinces Karisse to share how she helped a famous former athlete re-cover their social media account after it was compromised due to Account Takeover. 
    They also share their suggestions for New Years resolutions for fraud prevention professionals, based their observations of the merchants that they work with and talk to. Working on any of these best practices will lead to more streamlined processes, business intelligence and optimized systems. 
    Subscribe to Online Fraud on your favorite podcast platform, follow us on Facebook or individually on LinkedIn.
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  • Brett is out of the country, so Karisse is on her own! Fraud Fighters often ask her about career growth & personal development in this emerging industry of fraud prevention, so she took this opportunity to give her thoughts & experience and some advice she's learned along the way. You're hear about her long & windy road that lead her to consulting & speaking at events, and some of the advice she has for those fraud fighters wanting to take that next step, whatever it is.
    Subscribe to Online FraudCast to be alerted to new episodes and follow Online FraudCast on Facebook, or the hosts individually on LinkedIn. Or, e-mail us at Info@OnlineFraudcast.com
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