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  • This episode of The Art of Entrepreneurship is for anyone who is butting heads with a tough customer and doesn’t know how to turn the relationship around. 

    Sometimes our most significant relationships start off on a not-so-great foot—that’s because when we work through hard conversations, it can often result in mutual respect.

    Make sure you tune in to this rebroadcast for tactical tips you’ll be eager to try with that one extra difficult customer. 

    If you like this episode, check out these resources.Podcast: All customers are not good customersPodcast: How do you know if an employer, partner, or vendor relationship is right?Podcast: How do you build trust in business relationships?

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  • This episode of The Art of Entrepreneurship is for anyone who struggles to follow their authentic path amid the pressure of wanting to have it all. 

    My guest today is Dr. Tori Ellis, a transformational life and business coach. We discuss how ALL of us experience the same challenges—yes, even your coaches, your idols, and the people who seem to have everything figured out.

    Join us as we cover a variety of topics, including balancing working and motherhood, empowering the next generation, social media and a lot more. 

    About Dr. Tori Ellis

    Dr. Tori Ellis, a Transformational Life and Business Coach and Best-Selling Author, is a native of New York with a lifelong aspiration to lead and guide others in education and the workplace. Inspired by her family's commitment to empowering youth, Tori pursued undergraduate studies in Psychology and Criminal Justice, followed by a Master’s Degree in Industrial-Organizational Psychology and a PsyD. in Human and Organizational Psychology. As a "millennial," she is dedicated to providing her peers and future generations with tools for exemplary societal contributions, emphasizing wellness, positive psychology, and entrepreneurship. Her Best-Selling book, "The Sound of Business: Seeing Entrepreneurship through Hip Hop," introduces these concepts. 

    Tori, now a new mom, passionately shares impactful stories to inspire children worldwide, encouraging them to pursue their passions and excel in various aspects of life, including business, education, the arts, sports, and everyday living.

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    If you like this episode, check out these resources.Podcast: Bad advice: finding mentors & coachesPodcast: What I would tell my younger selfPodcast: It is not too late. You are right on time.

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  • This episode of The Art of Entrepreneurship is for anyone who has been burned by selling to a customer who turned out to be a real pain in the butt. 

    Remember: all sales are not good sales. As a business owner or sales rep, you must vet your customers the same way they’re vetting you. The wrong sales can create chaos in your team, kill retention and tank profitability. 

    Tune in for tips on how to spot a bad customer and weed them out before the contract is signed. 

    If you like this episode, check out these resources.Podcast: Winning over challenging customers: why I love the process & you should tooPodcast: Why you need an ideal customer profile—and how to make onePodcast: How do you know if an employer, partner, or vendor relationship is right?

    Submit your topics for the podcast: https://www.jackiehermes.com/connect

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  • This episode of The Art of Entrepreneurship is for anyone who feels frustrated by the tug-of-war between buyers and sellers.

    Today’s guest is a fun one because he’s a client of ours at my marketing agency, Accelity. Chris Heard is a serial entrepreneur, tech sales leader, and CEO and Co-Founder of Olive, a company on a mission to improve IT decision-making. 

    Chris and I have a fantastic discussion that spans why buyers and sales are always at odds and Chris’ tips for new entrepreneurs. He even turns the tables and asks me a few questions for a conversation about marketing!

    About Chris Heard

    Chris Heard is a serial entrepreneur, tech sales leader, and startup advisor. Currently the CEO and co-founder of Olive, Chris is on a mission to take the bias and inefficiency out of IT decision-making. His biggest passions are the ocean, travel, and his family.

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    If you like this episode, check out these resources.

    Podcast: Entrepreneurship: get ready to be in sales, HR, admin, finance, and a lot more

    Podcast: Can marketing replace sales?

    Podcast: 3 sales tips from Morgan J. Ingram, Yoav Vilner and Lea Turner


    Submit your topics for the podcast: https://www.jackiehermes.com/connect

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  • This episode of The Art of Entrepreneurship is for anyone who is feeling uncomfortable about a situation and doesn’t know whether to stick with it or move on. 

    How do you know when something is uncomfortable because you're growing, and how do you know when something is uncomfortable because it's wrong for you? There are no hard and fast rules to making the right decision (I wish!), but I share some guardrails that can help direct you. 

    Remember: even if it’s the “wrong” direction, you’re always growing. 

    If you like this episode, check out these resources.Podcast: On the verge of leveling up: do I have what it takes?Podcast: How do I bust through my upper limit?Podcast: What to do when you want to quit

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  • This episode of The Art of Entrepreneurship is for anyone who wants to put themselves in a position to lead a progressive, innovative company.

    My guest today is Megan Bowen, the newly-minted CEO of Refine Labs. Megan and I cover a wide range of topics including how to move into the C-suite, building a people-first organization, and best practices for placing your company at the cutting edge. 

    Make sure you tune in for her insights on persistence, self-advocacy and boundaries in your quest for the next big move.

    About Megan Bowen

    Megan Bowen has 20 years of experience building and managing customer success, sales and marketing teams at B2B technology companies including eChalk, ZocDoc, Grubhub/Seamless, Platterz and Managed by Q. After over 3 years as COO at Refine Labs, a B2B Digital Marketing and Demand Generation Agency, Megan has recently stepped into the CEO position to lead the company in its next phase of growth.

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    If you like this episode, check out these resources.

    Podcast: Succeed at work by embracing your identity & power w/ Tricia Montalvo Timm

    Podcast: Take charge of your professional development w/ Jenny Weeden

    Podcast: How to overcome doubts & build your empire w/ Kara Goldin


    Submit your topics for the podcast: https://www.jackiehermes.com/connect

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  • This episode of The Art of Entrepreneurship is for anyone who feels like the hits just keep coming and you don’t know how to deal. (Hopefully, that’s not you!)

    I’ve learned that even the “bad” things that happen—accidents, layoffs, breakups—can end up being for a good reason. In the end, it always works out. 

    Today I’m sharing stories that have helped me build this muscle of reframing the crap life throws at us as life happening FOR you, not TO you. 

    If you like this episode, check out these resources.

    Podcast: What to do when nothing goes as planned

    Podcast: How do I become an optimist?

    Podcast: Breakdown to breakthrough? 3 things I learned from a recent breakdown


    Submit your topics for the podcast: https://www.jackiehermes.com/connect

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  • This episode of The Art of Entrepreneurship is for anyone looking for ways to reach an audience that isn’t quite ready to embrace the future of your industry. 

    My guest today is Bob Gaydos, the founder and CEO of Pendella, where he leads a team that is automating the insurance underwriting process through AI and big data. Since he has decades of experience with it, I of course had to ask him about making change in notoriously change-resistant places.

    We talk through the importance of educating prospects, learning from failure, picking yourself up again and more. Tune in for his insights! 

    About Bob Gaydos

    Bob Gaydos is the Founder and CEO of Pendella where he leads a team of innovators in the insurance industry, automating the underwriting process through AI and big data. Over the last 10 years, Bob has founded, invested, advised, and operated innovative companies in the benefit & insurance industry, such as Maxwell Health (acquired by Sun Life), Connected Benefits (acquired by GoHealth), Limelight Health (acquired by Fineos), GoCo, and Ideon (formerly Vericred). 

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    If you like this episode, check out these resources.Podcast: Seeing around corners, being early to market, and taking risks w/ Match.com Co-Founder & BabyQuip CEO, Fran MaierPodcast: Learning what’s on the other side of failure w/ serial entrepreneur Chris HarderPodcast: Evaluating new business ideas, making the leap & handling change w/ Marcus Murphy

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  • This episode of The Art of Entrepreneurship is for anyone who wants to start 2024 by knocking their sales goals out of the park. 

    One of my main goals for Q1 is filling up our pipeline. So, my company President, Jenny, and I brainstormed a bunch of ways to make sure we have plenty of new sales ideas ready to go—and I want to share those with you!

    Make sure you tune in for strategies you can borrow, from growing your LinkedIn presence to how to effectively capitalize on referrals.

    If you like this episode, check out these resources.Podcast: 8 ways to start fresh in marketing and sales for the new yearPodcast: Influence: 6 ways to persuade your prospects to buyPodcast: 3 sales tips from Morgan J. Ingram, Yoav Vilner and Lea Turner

    Submit your topics for the podcast: https://www.jackiehermes.com/connect

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  • This episode of The Art of Entrepreneurship is for anyone curious about the skills required to become a serial entrepreneur. 

    My guest today is Fran Maier, a "Super Founder" best known for co-founding and launching Match.com. With over 25 years of experience in B2B and B2C internet businesses, she is now leading the #1 baby gear rental service company in the country as CEO of BabyQuip.

    Make sure you tune in for Fran’s insights on marketing to your audience, launching multiple successful businesses, and seeing around corners to spot the next big venture! 

    đŸ‘¶ PROMO CODE: Head to babyquip.com and use promo code ART20 for $20 off any order of $100 or more! Offer valid through March 2024. 

    About Fran Maier

    Fran Maier is a highly successful serial entrepreneur, investor, and fundraiser with an impressive track record of launching and scaling five business ventures, such as Match.com and TRUSTe (now @TrustArc). Throughout her career, Fran has pioneered game-changing solutions that have disrupted industries, built trusted brands, and driven growth and valuation. Currently, as the founder and CEO of BabyQuip, the leading global baby gear rental marketplace, Fran has taken the company's reach to over 1200 markets worldwide. 

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    If you like this episode, check out these resources.Podcast: Learning what’s on the other side of failure w/ serial entrepreneur Chris HarderPodcast: Break free of “good girl habits” at work w/ Lisa Carmen WangPodcast: Strengths-based development: analyzing my CliftonStrengths Assessment w/ Micah Lorenc

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  • This episode of The Art of Entrepreneurship is for anyone who is ready to have the best year ever—but feels like it’s already too late for those New Year’s resolutions.  

    I’m sure if you’re listening to this podcast, you already have at least some pretty strong habits. It takes good habits and discipline in order to run a company, be a solopreneur, or even climb in your career. That said, we often get off on the wrong foot in the new year because the holiday season can destroy our good habits.

    Make sure you tune in for ideas to reset your personal, physical and professional routines to create a system that works best for YOU.

    If you like this episode, check out these resources.Podcast: New year, new you?Podcast: Quit neglecting your physical health and expecting to be successfulPodcast: The best work is not done at your desk

    Submit your topics for the podcast: https://www.jackiehermes.com/connect

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  • This episode of The Art of Entrepreneurship is for anyone who loves taking personality assessments like DiSC, Myers-Briggs, and Enneagram, and wants to learn how to read and strengthen their results.

    My guest today is Micah Lorenc, owner of Tailor Consulting and a specialist in leadership and team development and training. This episode has a different format: Micah and I chat through the results of my CliftonStrengths assessment. Even though everyone’s results are different, we cover a lot and I think you’ll appreciate the insights. 

    Make sure you tune in for a new way of thinking about your strengths—and why “weaknesses” aren’t what you think. 

    About Micah Lorenc

    Micah Lorenc is the owner of Tailored Consulting - a company that specializes in leadership and team development training, executive coaching, and workplace culture consulting. Micah is an ICF Certified Leadership Coach, a Gallup-Certified CliftonStrengths Coach, and engaging public speaker. In January 2023, he launched a software startup called CultureLab, which helps both candidates and companies determine whether a candidate is likely to thrive at a new company.

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    If you like this episode, check out these resources.Podcast: You don’t have to improve every weakness. Here’s why. Podcast: The professional habits that stop you from success w/ Matt MaletichPodcast: How to bring humanity into your work w/ Anna Oakes

    Submit your topics for the podcast: https://www.jackiehermes.com/connect

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  • This episode of The Art of Entrepreneurship is a roundup episode featuring some of my favorite advice from podcast guests this year. We talk about everything from failure and feedback to building the network you want and how to make it work for you.

    I walked away from these conversations feeling really inspired, and I hope they’ll give you some a-ha moments to take into the new year too.

    Check out the full episodes with these guests for more insights.Episode 200. Learning what’s on the other side of failure w/ serial entrepreneur Chris HarderEpisode 191. Take charge of your professional development w/ Jenny WeedenEpisode 171. Evaluating new business ideas, making the leap & handling change w/ Marcus MurphyEpisode 158. Don’t be a professional success & a personal mess w/ Alechia ReeseEpisode 181. Yes, you CAN change your life & follow your dreams w/ Ike Wynter

    Submit your topics for the podcast: https://www.jackiehermes.com/connect

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  • This episode of The Art of Entrepreneurship is for anyone who is looking ahead to set their sales and marketing goals in 2024. 

    In this episode, we dig a little deeper into what you should be considering to set strong goals for next year and think creatively around your sales and marketing programs. Tune in for 8 tips to keep in mind to set challenging but achievable goals for your business. 

    If you like this episode, check out these resources.Podcast: Are you making these 5 sales & marketing mistakes?Podcast: New year, new you?Podcast: Are my goals big enough?

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  • This episode of The Art of Entrepreneurship is for anyone who wants to enjoy, and feel passionate about, their work.

    My guest today is Nate Randle, CEO of Gabb Wireless, a safe cell phone designed for kids. Nate and I discuss that magic intersection between passion, purpose, and money and how he uses his platform to help others.

    Make sure you tune in for Nate’s advice for building a career founded on your core values. 

    About Nate Randle

    As CEO of Gabb Wireless, Nate brings years of experience and expertise to the nation’s leading kid-safe tech company.

    Nate has held pivotal leadership positions at major companies like Nike, Callaway Golf, Qualtrics, and the Utah Jazz. He joined Gabb in June 2021 as the CMO and took on the CEO role in November 2021.

    Nate is a husband and father of four. He places the highest priorities on people and family. His focus on family directly translates into his leadership at Gabb, where protecting kids and encouraging a stronger connection between families are core to the Gabb mission.

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    If you like this episode, check out these resources.Podcast: Yes, you CAN change your life & follow your dreams w/ Ike WynterPodcast: Going against the grain & building a cause-focused brand w/ Nyesha StonePodcast: "Do what you love & you'll never work a day" w/ William Deck

    Submit your topics for the podcast: https://www.jackiehermes.com/connect

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  • This episode of The Art of Entrepreneurship is for anyone who is looking ahead to the next few weeks and wondering how they’ll ever get it all done. 

    We’re revisiting a topic I discussed in episode 77 about surviving your busiest seasons. And with the holidays coming up and the year coming to a close, many of us are about to embark on a busy season of work, travel and family. 

    I share a number of different strategies that will help you not only stay sane, but thrive amid the chaos!

    If you like this episode, check out these resources.Podcast: Why no should be your favorite wordPodcast: Are you addicted to work?Podcast: 5 ways to maximize productivity from my favorite book: Make Time

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  • This episode is for anyone who is waiting until retirement to really start living their life. (Signs of this include not taking risks, not traveling as much as you want, having little free time, and a lot more.)

    My guest today is Nat Berman, a coach teaching businesses and individuals how to get exactly where they want to go. Nat refutes the idea that we have to wait for a certain level of success or a certain amount of money or even until retirement to enjoy our lives. 

    Tune in as Nat talks through how he teaches people to create the lives they want to live right now—not after retirement. 

    About Nat Berman

    For 17 years, Nat Berman ran a multi-million dollar business owning a portfolio of websites. That knowledge enabled him to start a brand on Linkedin and he now coaches CEOs, Founders, and Entrepreneurs on gaining clarity within their lives and businesses with a 3-month program.

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    If you like this episode, check out these resources.Podcast: The #1 question you must ask yourself: what if I could?Podcast: Now is what you have—you might as well make it goodPodcast: Learning what’s on the other side of failure w/ serial entrepreneur Chris Harder

    Submit your topics for the podcast: https://www.jackiehermes.com/connect

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  • This episode is for anyone who is considering starting their own business. Entrepreneurship looks like this amazing, sexy thing that a lot of people strive for. Being your own boss. Running your own schedule. Sounds like freedom, right?! Think again.

    Being an entrepreneur is actually all about knowing and doing the basics. If you are starting a company because you want to do more of what you love, realize that you may actually have to do less of that thing.

    Stay tuned for tips on finding the things you love along the way as you expand your skills to build your dream. 

    If you like this episode, check out these resources.Podcast: 5 things I wish someone told me before I became a CEOPodcast: Do you have founder’s syndrome? Overcoming it with Erica Rankin, founder of Bro DoughPodcast: My entrepreneurial journey

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  • This episode of The Art of Entrepreneurship is for anyone who loves a super inspiring, hope-filled story (who doesn’t?). 

    I’m joined by Gregory Proctor, a management executive, entrepreneurial leader and author, and a passionate advocate for multiple myeloma awareness and support.

    Gregory and I discuss his journey of being diagnosed with this rare cancer, and what he did between then and now to come out the other side as a survivor. So many of his lessons apply to everyone—whether they have been in a similar situation or not. 

    Make sure you tune in for his inspiring story of fighting the odds.

    📚 Gregory’s book, Faith, Strength, and Courage: A Memoir of Overcoming Adversity & Embracing Life's Journey, will be available for pre-order soon!

    About Gregory Proctor

    Gregory Proctor is a management executive, entrepreneurial leader, author, and passionate advocate for multiple myeloma awareness and support. He was diagnosed with a rare cancer at the age of 50, despite his good health. Gregory found the strength to navigate the grueling effects of chemotherapy and overwhelming financial strain. He shares his journey of awakening in his inspiring memoir Faith, Strength, and Courage: A Memoir of Overcoming Adversity & Embracing Life's Journey. 

    Gregory is committed to making a difference in the multiple myeloma community. He is a recognized Honored Hero and Visionary of The Year in San Antonio, and has served on the Executive Leadership Team of Light The Night San Antonio. Gregory's mantra of 'Don't Ever Give Up' is a beacon of light and positivity for those navigating their own myeloma journeys. 

    Podcast; LinkedIn

    If you like this episode, check out these resources.Podcast: Developing grit & stoicism as an underdog founder w/ Edrizio De La CruzPodcast: Yes, you CAN change your life & follow your dreams w/ Ike WynterPodcast: Now is what you have—you might as well make it good

    Submit your topics for the podcast: https://www.jackiehermes.com/connect

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  • This episode of The Art of Entrepreneurship is for anyone who finds themselves struggling to relate to that one coworker (or several) you just don’t get along with.

    Whether you're in a leadership role or not, dealing with difficult coworkers is a universal experience. In this episode, we delve into the intricacies of handling such situations. We discuss the importance of not overexplaining when you feel attacked, the value of leaning in and understanding your coworkers, the significance of setting boundaries, and the power of clear communication to resolve conflicts. 

    Tune in for insights and strategies for smoother collaborations in your work life!

    If you like this episode, check out these resources.Podcast: What do you do if you’re in a toxic working relationship?Podcast: It never hurts to be the bigger personPodcast: Giving the benefit of the doubt: Most Respectful Interpretation

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