Episodit
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Ep 565 is an Open Mic session recorded in North Carolina.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Open Mic (funny & outrageous) stories
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 564 is an Imagine Listening session recorded at Burke County 911 in North Carolina. The stories come from all over the state. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
#IAM911 stories
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 563 features Christa, a 911 professional and Industry Partner out of Michigan.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Struggles with the emotional toll of being a dispatcher and bringing work home
The decision to step down from dispatch and feelings of guilt
Her new podcast "Open Your Ears" focuses on single parenting and diverse family situations
Emotional experiences handling extreme calls, including shootings and a house explosion
Advice for current and former dispatchers on managing emotions and transitioning out of the profession
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 562 features a special look at National #IAM911 Day, the birth of the #IAM911 Movement, and much more from a LIVE Open Mic broadcast.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
The powerful "Imagine Listening" sessions and their evolution into a podcast and book series
The impactful #IAM911 movement and its role in peer support and public education
Ricardo's personal journey and inspiration behind his work
Special performance by Bailey Johnson and insights on the 911 dispatch experience
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 561 features Elizabeth, an author, and a retired 911 professional.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
The emotional toll of handling traumatic calls
The role of peer support and stress management in her department
Challenges of working with outdated technology in the 1990s dispatch center
Transitioning from work to retirement and pursuing creative projects
The importance of seeking culturally competent mental health support
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 560 features Brandon, a 911 Professional from a Regional Emergency Communications Center in western Massachusetts.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Brandon recounts a severe car accident that resulted in a challenging recovery
The transition from security to public safety and what drew him to 911 dispatch
Unusual and disturbing 911 calls, including domestic disputes and bizarre incidents
The impact of mental health on dispatchers and the importance of seeking therapy
Reflections on the deep connections formed in dispatch and the fulfillment of helping others
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 559 features Julie, a Senior Level 3 Dispatcher, with St. George Communications Center, Utah.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Julie's transition from nursing school to a career in law enforcement and dispatching
The unique traits and skillset required for the demanding role of a 911 professional
Navigating the challenges of the COVID-19 pandemic and its impact on the work culture
The importance of effective leadership, training programs, and a positive work environment
Bridging the gap between seasoned and new dispatchers to foster a supportive industry culture
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 558 features Robin, the owner of CrisisIQ.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Robin's unique journey from communications to becoming a trainer and supervisor in dispatch
The innovative training techniques she developed and implemented at her agency
An emotionally challenging first call and the importance of caller management
Robin's advice on the significance of work-life balance and avoiding burnout
Insight into Robin's company, CrisisIQ, and its tailored training programs
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 557 features Marlene, an Emergency Specialist - 1 with Aurora 911 out of Colorado.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Marlene recounts the emotional impact of a call involving a mother accidentally running over her one-year-old baby
The struggles of translating and dealing with medical and fire emergencies
Navigating the complexities of revealing their identities while handling calls
Marlene's transition to working in public safety and her initial challenges
The importance of managing stress and maintaining passion for the job
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 556 features Joey, a Professional Development Specialist with Aurora 911 out of Colorado.
Episode topics –
Joey's path to joining the public safety field and his personal connection to 911 dispatching
The emotional and professional challenges faced during initial training and first emergency calls
The unique structure and supportive culture at Aurora 911, including professional development roles
Benefits and amenities provided to dispatchers, such as ergonomic workstations and a free coffee machine
Advice for new dispatchers on trusting the process and overcoming self-doubt
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 555 features a conversation from the Dispatcher’s Roundtable - Round 41 on leadership and the transformational experience of the Leadership Training event at the Mayan Ranch hosted by the 360 Dispatcher.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Tyler's emotional performance and conversation about Kari's law
Corinne's reflections on her eye-opening ranch experience
Joe Serio's insights on personal growth and facing challenges
Terrie's heartfelt account of overcoming skepticism and emotional breakthroughs
Juliet's journey from shy dispatcher to confident public speaker and marathon runner
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 554 features Mario, an Emergency Specialist - 3 with Aurora 911 out of Colorado.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Mario's initial interest in being an EMT and the shift to 911 dispatching
Challenges and adrenaline rush of early days in dispatch
The impact of working on high-stress calls
Memorable and haunting calls in dispatch
Tips and advice for new dispatchers from Mario's six years of experience
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 553 features Bess, a Management Assistant, and Pam, a Chaplain with Aurora 911 out of Colorado.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Bess reflects on the positive impact of kindness during a memorable Thanksgiving as a dispatcher
The importance of being human and adaptable in the ever-evolving field of dispatching
Transitioning careers from dispatching to management and the associated challenges
Pam’s insights on the role and selection of chaplains for first responders
Holistic wellness practices and the significance of spirituality in supporting dispatchers and their families
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 552 features Reyna, an Emergency Specialist 1 with Aurora 911 out of Colorado.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Reyna's journey into public safety and criminal justice
The challenges of working early morning shifts
Handling emotionally intense 911 calls
The complexity of translating emergency calls
Unexpected moments with family members calling in emergencies
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 551 features Carlynn, 911 Professional and Engagement Strategist with FirstWatch.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Learn more about FirstWatch - Web
Episode topics –
The importance of standardized questions and procedures in dispatching.
Personal stories of challenging calls and their emotional impact.
How First Watch software aids dispatch centers by automating tasks and analyzing call data.
The significance of accreditation as a center of excellence in emergency dispatch.
Strategies for maintaining professional boundaries and fostering trust within dispatch teams.
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 550 features Jenessa, Level 3 - 911 Professional out of St. George Communications, Utah.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Training, unexpected calls, and personal growth insights from almost 15 years in the field are explored
The importance of staying calm and compassionate in high-pressure situations is highlighted
Jenessa shares her journey into public safety and the overwhelming nature of starting as a dispatcher
She discusses distressing 911 calls and heartwarming moments of guiding parents through delivering babies
Jenessa recounts performing CPR on a collapsed man during a 5k race
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 549 features Jonathan, TC CTO, with Johnston County, NC.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
The emotional toll of a significant 911 call that changed Jonathan's perspective
The importance of supportive family and coworkers in dispatch work
Navigating the transition between different dispatch roles
The intensity and unpredictability of dispatch work
The journey of personal growth and leaving a positive legacy in the field
If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 548 features #IAM911 stories from the Imagine Listening session at the 9-1-1 Leadership Training retreat at the Mayan Ranch, hosted by the 360 Degree Dispatcher. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Child's tragic passing and creation of a memorial room
Emotional toll of handling a call about a deceased 13-year-old
Saving a 17-day-old baby who wasn't breathing
Encountering a hysterical caller after a suicide attempt
Dealing with the trauma of officers being shot at a domestic violence scene
As always, if you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 547 features Cat, 911 Communications Supervisor at Riverside County Sheriff's Department, CA.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
How Cat's unexpected journey into public safety began and her initial impressions of the dispatcher's role.
The rigorous hiring process for 911 dispatchers and what it takes to become a certified training officer.
The emotional ride of taking life-altering emergency calls and the coping mechanisms dispatchers use.
Cat's harrowing experience with a suicidal caller and the profound impact it had on her.
As always, if you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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Ep 546 features Lauren Spencer, a Retired 911 professional and Life Stylist Entrepreneur.
Sponsored by
INdigital - Facebook | LinkedIn | Twitter | Web
Episode topics –
Lauren's path into public safety and overcoming initial setbacks.
The intense training process and demands of a 911 dispatcher.
Emotional and impactful experiences of life-saving calls.
The importance of sharing stories and celebrating wins in a demanding job.
As always, if you have any comments or questions or would like to be a guest on the show, please email me at [email protected].
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