エピソード

  • While technologies prior to the pandemic were already transforming the way we work, the pandemic itself accelerated the way we work and relate to each other.

    Someone who has thought (and done) a lot about these issues is Wendy Pfeiffer, our guest for this episode of Modern Business Operations. Wendy is the CIO of Nutanix, which makes an OS that runs on any hardware in any public cloud. She’s responsible for all the technology of the business as well as employee productivity.

    Host Sagi Eliyahu starts the conversation by asking Wendy how she sees her position, which she articulates as striving to marry technical competence with operational excellence.

    Sagi and Wendy also discuss:

    The future of work as seen from a Millennial perspective How Nutanix shifted to a mostly-remote business over the last two years The opportunity to create a more diverse workforce as a result of moving to remote

    You’ll also hear Wendy’s implementation of a James Clear concept from Atomic Habits: making big changes happen by focusing on smaller steps first.

    This episode is brought to you by Tonkean

    Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

  • Many companies make components and materials for our everyday lives. Sometimes we don’t even know the names of those companies that are helping us achieve our goals.

    One of those empowering companies is MathWorks, which has software embedded in chips for phones, cars, planes, and even hearing aid implants, just to name a few applications. MathWorks’ Director of Creative Services and Web Operations, Ken Hyman, recently saw began an implementation of Agile thinking and processes with his team, and that’s why we wanted him to join us for this episode of Modern Business Operations.

    Host Briana Okyere starts the conversation by asking Ken to define Agile and the reasons why MathWorks implemented it.

    Briana and Ken also discuss:

    MathWorks’ move from being primarily office-based to being fully remote Why Agile leads to more customer-centricity How Agile allows Mathworks to focus on outcomes instead of output

    You’ll also hear about Ken’s use of job satisfaction reports after the implementation of Agile to keep iterating on the best possible version of it for MathWorks.

    This episode is brought to you by Tonkean

    Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

  • エピソードを見逃しましたか?

    フィードを更新するにはここをクリックしてください。

  • As automation becomes increasingly important in both business and personal, it becomes just as important to maintain boundaries and account for the human element in automation.

    Someone who very much believes in that human element is Pablo Kenney, VP of Product Strategy and Operations at Zendesk. Pablo has worked in politics, in startups, and in corporate life, and brings that variety of experiences to how he thinks about the intersection of people and technology. He shares his perspectives on this episode of Modern Business Operations.

    Host Sagi Eliyahu starts the conversation by asking about a pricing strategy and what information is necessary to make a thorough but rapid decision.

    Sagi and Pablo also discuss:

    The challenge of working at a company that has answers to everything (Google) The power in being “purposely inefficient” How to use your CRM more intentionally to diagnose a churn problem

    You’ll also hear Pablo’s advocacy for “letting humans do what they are best at.” Enjoy!

    This episode is brought to you by Tonkean

    Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.



  • Legal operations is still a growing and developing role. As such, many of the leaders in the field have taken an unexpected path to their current position.

    One of those leaders, and our guest for this episode of Modern Business Operations, is Danielle Antill, Director of Legal Operations at Barings. Her path to legal operations ran through the Army National Guard, followed by a B.S. in legal and paralegal studies. Danielle’s love of working with the regulatory process at her last position with a broker-dealer led her in mid-2020 to her current position at Barings.

    Host Briana Okyere starts the conversation by asking Danielle what helps break the ice with team members who are still trying to figure out what legal operations is and how it can work with other departments.

    Briana and Danielle also discuss:

    What “need to know” really should mean The fact that sometimes change isn’t democratic How to create intentional relationship management

    You’ll also hear Danielle remind listeners that great tech doesn’t matter if you don’t account for the human element.

    This episode is brought to you by Tonkean

    Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

  • While IT is a department we take for granted in business these days, it continues to develop in how it helps tie different parts of a company together so that all can collaborate smoothly and efficiently.

    One of the people helping make those connections is Patrick Danielewski, Director of Information Technology at Workrise. Patrick joins us for this episode of Modern Business Operations to share his vision for IT and where it fits among the greater trends in business and operations.

    Host Sagi Eliyahu starts the conversation by having Patrick give a bit of his background and why he got into IT in the first place (he’s been into computers since the Commodore 64 days). He went to college at UT Austin, ended up liking the city and stayed, making a name for himself helping tech businesses with their IT.

    Sagi and Patrick also get into:

    What it means to think “people first” in IT (and how it makes you more agile) The ongoing creep of shadow IT (and how to deal with it) The role that AI and machine learning are going to play in digital transformation (bigger than we can currently imagine)

    You’ll also hear Patrick opine about the possible future non-coding functions of IT.

    This episode is brought to you by Tonkean

    Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

  • While the accepted wisdom might be that “everything has changed” in digital marketing, our guest for this episode of Modern Business Operations, Deepak Narisety, would beg to differ. When we read one of his articles on LinkedIn, which led with the contention that “not much has changed in terms of digital marketing technology and tactics over the last two years,” we knew we needed to learn more.

    Deepak has been the VP of Experience Technology at Merkle since 2017 and brings a wealth of experience to any discussion about digital marketing.

    Host Briana Okyere started the conversation by asking about Deepak’s idea that “not much has changed” since 2020 and what led Deepak to conclude that.

    Briana and Deepak also discuss:

    Why companies need to become more inclusive in their marketing Why the pandemic has accelerated companies’ need to become more digitally savvy The importance of segmenting customers

    You’ll also hear Deepak’s thoughts on why content creation is undervalued. Enjoy!

    This episode is brought to you by Tonkean

    Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

  • Legal operations is still a new enough field that many of those in high-level positions have fascinating stories about how they broke into a department that didn’t exist when they first arrived at a company.

    One of those pioneers is Frances Pomposo, Senior Director of Legal Operations and Chief of Staff to General Counsel at Workday, who joins us for the latest episode of Modern Business Operations. Frances leveraged an IP specialist paralegal position at Adobe to make the leap into a legal operations position that she didn't have formal experience in but was enthusiastic about diving into.

    Host Sagi Eliyahu starts the conversation by asking Frances about her educational background and where she saw her career going before she landed at Adobe.

    Sagi and Frances also discuss:

    What it takes to start a legal operations department from scratch How some might consider a job in legal operations despite not having a legal background How legal operations teams can gain more visibility within companies



    You’ll also hear what Frances did to transition into the legal operations field before having traditional experience. Enjoy!



    This episode is brought to you by Tonkean



    Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at
    tonkean.com to learn how you can build complex business processes. Fast.

  • Revenue Operations is a new and growing field, with its managers often possessing cross-functional capacity from the start and a lot more technical knowledge, like the ability to write SQL and Python.

    That’s why we invited Mark Znutas onto this episode of Modern Business Operations. Mark is the VP of Go-to-Market Strategy and Operations at HubSpot. He has been at HubSpot for seven years now, starting as a sales strategy and operations specialist; the concept of Revenue Operations didn’t even exist when he started.

    Host Briana Okyere starts the conversation by having Mark talk a bit about the pros and cons of Denver (mountains = awesome, summertime smoke = not awesome) and his background before coming to HubSpot (which included playing minor league hockey for a year).

    Briana and Mark also discuss:

    Launching the CRM product within HubSpot and how “adding a product is like adding a company” Why cross-functional connections between teams become really valuable in multi-product companies How it felt to grow with HubSpot from $100M to $1.5B in ARR

    You’ll also hear Mark’s hopes for the future of Revenue Operations and that he and HubSpot might contribute to a playbook for the field.

    This episode is brought to you by Tonkean

    Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

  • One of the best ways to understand the “machine that builds the machine” is by chatting with someone who has worked in different divisions of the company before coming to Operations.

    That’s one of the reasons we invited Tim Jones formerly of Epic Games onto this episode of Modern Business Operations. Before he became VP of Business Operations at Epic, Tim was at Google, where he worked in Sourcing and Procurement. Taking that path to Operations gave Tim a chance to understand the perspective of those departments and gave him more tools to work with all departments when he moved into Ops.

    Host Sagi Eliyahu starts the conversation by asking about Tim’s background and how he ended up in Operations.

    Tim and Sagi go on to discuss:

    A proper understanding of agility Why “launch and iterate” works as a concept The problems that a poor customer experience and poor IT experience can create

    You’ll also hear Tim’s advocacy for “eliminate, automate, and outsource.” Enjoy!

    This episode is brought to you by Tonkean

    Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

  • Many people feel overwhelmed by all the changes happening in the crypto space in the last 18 months — not to mention in the years since the words “blockchain” and “Bitcoin” first started popping up in articles and conversations.

    That’s why we wanted to invite Jeff Wang onto this episode of Modern Business Operations. Jeff is a general partner at Lunatic Capital, which specializes in the cryptocurrency LUNA. He also writes a newsletter for Robert Kiyosaki called Rocket Fuel Crypto, and has two blockchain patents pending as well. So, suffice it to say, he’s got some interesting perspectives to offer. When Jeff isn’t doing all the things we already mentioned, he is VP of Product, Crypto at TomoCredit. He was once a Solutions Architect here at Tonkean, so it wasn’t hard to get him to sit down to chat about crypto and its effects on operations.

    Host Sagi Eliyahu kicked off the conversation by asking Jeff about composability and why it’s such a driver of value and change in the software and crypto sectors. Composability is a system design principle that deals with the interrelationships of components. Something that is highly composable provides components that can be selected and assembled in various combinations to meet specific user requirements.

    Jeff and Sagi also discussed:

    A brief history of crypto, its first big jump with Bitcoin, and its more recent jump in 2020 Where crypto is heading The implication for digital organizations and operations in structures like DAOs

    You’ll also hear Jeff’s tips for thinking “composability-first” in your business. Enjoy!

    This episode is brought to you by Tonkean

    Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

  • One of the fascinating aspects of business operations is how often those who thrive and excel in the field didn’t necessarily start there or even know about their talents in operations.

    This was one aspect of our recent conversation with Venketesh Iyer, Head of Analytics, Business Planning, and Operations at Meta. Venketesh has seen both the sales and product sides of operations and has been part of scaling at more than one large company, which is precisely the sort of experience we love to see on Modern Business Operations.

    Host Briana Okyere starts the episode by asking Venketesh about his background, including how he grew in his career at Salesforce before coming to Meta.

    Briana and Venketesh also discuss:

    The importance of communication with stakeholders throughout any process How often you should revisit goals that were set earlier in a process The key investments that operations teams need to make

    You’ll also hear Venketesh’s stakeholder-centric thinking through various strands of the conversation, driving home the importance of how this way of thinking can bring operational success. Enjoy!

    This episode is brought to you by Tonkean

    Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

  • It’s not often that someone can say they were hired by Google to create an entire department from scratch, but that’s precisely what Mary O’Carroll, Chief Community Officer of Ironclad, Inc., had to do back in 2008 for the legal operations department.

    Host Sagi Eliyahu starts the conversation with her on this topic, learning how much that field has evolved over the years and how much change it has forced in a field (law) that is fairly resistant to change. At a basic level, legal operations is about having policies, procedures, and tracking tools in place. But those basics enable much more advanced functions—like strategic and financial planning, project management, and technical expertise.

    In this episode, Mary and Sagi also discuss:

    How the growth of legal operations has begun to affect the legal educational process How change management in the legal field is much more about the people and processes than the technology Why “if it ain’t broke don’t fix it” is a deadly attitude for legal teams at companies How the velocity of business continues to increase and legal operations has to match that speed

    You’ll also find out a little about Mary’s current role at Ironclad, and her belief that you can’t excel in any field on your own; you need help from those around you.

    This episode is brought to you by Tonkean

    Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

  • Operations is where Lindsay Crittendon currently works at Headspace, but that’s not where she started her career, and she thinks that’s a good thing. One of the themes she and host Briana Okyere discuss in the podcast is the importance of having a generalist and multi-disciplinary background. Lindsay still draws on her lessons from market research and consumer insights, which was where she began her career.

    Lindsay points out that you can’t progress in operations by simply staying in your lane: you’ve got to put yourself in the shoes of the people you are working with and you can’t do that without having a cross-functional and multidisciplinary attitude.

    She also emphasizes the importance of those in operations taking the time to share what it is that they are working on. Most ops people shy away from sharing, thinking that, “it’s not about me.” But without sharing that work, others in the company may not understand what it is that operations truly does day-to-day and week-to-week.

    In this episode, Lindsay and Briana also talk about:

    How operations has changed in the last seven years How to improve skill sets in which you are weak Some of the challenges of mergers and acquisitions at the ops level

    You’ll also hear one of the key ways that Lindsay thinks front-line contributors get energy: from hearing how leadership is improving the company.

    This episode is brought to you by Tonkean.


    Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses the building blocks to orchestrate any process with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.

  • On Modern Business Operations, we’ll bring you weekly interviews with leaders from some of today’s largest and fastest growing companies. We discuss the future of business operations and how enterprises are learning to adapt to our rapidly-changing world.