Episoder
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Leadership is complicated today. Managers are under pressure to deliver business results and create relationships with employees guided by empathy. This episode, we’re learning lessons from Google’s former head of People Operations about how the relationships between leaders and employees can improve one nudge at a time.
Laszlo Bock is co-founder and on the Board of Directors at Humu, a company designed to help managers create better routines and habits at scale. He previously led Google’s People Operations where he was responsible for attracting, developing and retaining “Googlers.” He’s the author of “Work Rules! Insights from Inside Google That Will Transform How You Live and Lead”. Laszlo gives us the inside track on Humu’s research into hybrid work and helps us with tips on how to go from insight to action.
After hearing from Laszlo, we’ll be joined by Isabel Medellin who focuses on talent attraction and retention, along with leading DEI efforts at Steelcase. She also works with Humu to develop leaders within Steelcase around the world.
Description:
Additional resources:
- Be part of our community at steelcase.com/subscribe. Get the latest workplace design, insights and research sent to your inbox.
- You can find transcripts at www.steelcase.com/podcasts (Read today’s transcript)
- Learn more about Humu by visiting https://www.humu.com/
- Learn more about Laszlo Bock’s book, Work Rules! https://www.workrules.net/
Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios. -
Gen Z is on the cusp of being nearly 30% of the workforce. Today we’re talking about the power and possibility of the youngest generation at work. This is not a conversation about what’s right and what’s wrong with Gen Z. It’s about understanding – so we can all work better together.
We are joined by Dr. Jean Twenge. Jean has spent her entire academic career – 30 years – studying generational differences. She is professor of psychology at San Diego State University and has authored more than 180 scientific publications and books. Her most recent book which just came out is called “generations.” In many ways, this book is her magnum opus. Its analysis is derived from 21 huge datasets that go back to the 1940s and are as recent as this year, spanning some 38 million people. Jean is also the author of iGen and Generation Me.
After we hear from Jean, we’ll be joined by Keith Bujak who is a researcher at Steelcase and recently led work on Gen Z in the workplace.
Additional resources:
- Be part of our community at steelcase.com/subscribe. Get the latest workplace design, insights and research sent to your inbox.
- You can find transcripts at www.steelcase.com/podcasts (Read today’s transcript)
- Learn more about Dr. Jean Twenge and her books: http://www.jeantwenge.com/
Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios. -
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When the pandemic sent everyone home, many teachers and students struggled. And according to Anya Kamenetz, one of the biggest reasons is because learning is a social event. This episode of Work Better, we’re focused on the work happening in our classrooms. We’ll talk about how online and hybrid learning are impacting kids and teachers. Plus, share some inspiring success stories.
Anya speaks, writes, and thinks about how children learn, grow and thrive on a changing planet. She covered education for many years including for NPR, where she co-created the podcast Life Kit: Parenting. Her newest book is The Stolen Year: How Covid Changed Children’s Lives, And Where We Go Now. Before the pandemic, she wrote the book DIY U: Edupunks, Edupreneurs and the Coming Transformation of Higher Education. She also is currently an advisor to the Aspen Institute and a Co:Generate fellow working on a new initiative to end climate silence in children’s media.
Stick around after we hear from Anya because Andrew Kim, director of global research at Steelcase, will join us. Andrew will share why the physical environment makes such a difference to how we learn.
Additional resources:
- Be part of our community at steelcase.com/subscribe. Get the latest workplace design, insights and research sent to your inbox.
- You can find transcripts at www.steelcase.com/podcasts (Read today’s transcript)
- Learn more about Anya Kamenetz and her book The Stolen Year: http://www.anyakamenetz.net/
Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios. -
We’re all trying to influence how people behave, according to Dr. Marcus Collins, whether it’s what people buy, how they interact with one another or how they work. Marcus calls culture the biggest cheat code ever to influence human behavior. His work as an engineer, music maker and advertising guru with cultural influencers like Beyonce and Apple have put him on a path to become a leader in understanding how to harness the power of culture within organizations. His stories from the world of pop and tech will change how you see culture in the workplace.
Marcus now works as head of strategy at Wieden+Kennedy in New York and teaches at the Ross School of Business at the University of Michigan. He’s also the author of the new book For the Culture.
After our interview with Marcus, Robin Rosebrugh will join us. Robin is a workplace researcher who works with Steelcase as an architecture and design manager. She’s also one of the most well-read people you’ll ever meet. Robin will talk to us about how the places we work can help influence behavior and, ultimately, culture.
Additional resources:
- Be part of our community at steelcase.com/subscribe. Get the latest workplace design, insights and research sent to your inbox.
- You can find transcripts at www.steelcase.com/podcasts (Read today’s transcript)
- Learn more about Marcus Collins and his book For the Culture at http://marctothec.com/
Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios. -
Who doesn’t want to be happier at work? Jenn Lim has dedicated her life to bringing more joy into the workplace.
Jenn is founder and author of Beyond Happiness. She is also CEO of Delivering Happiness which is a company she founded with Tony Hsieh, the late CEO of Zappos. In her book, she shares her “Greenhouse Model” for the workplace – it’s an idea she says leads to growth, purpose and business success.
After our conversation with Jenn, hear from Cherie Johnson – director of global design at Steelcase about how design can help us create happier places at work.
Additional resources:
- Be part of our community at steelcase.com/subscribe. Get the latest workplace design, insights and research sent to your inbox.
- You can find transcripts at www.steelcase.com/podcasts (Read today’s transcript)
- Learn more about Jenn Lim and her book Beyond Happiness at https://jennlim.com/
- Learn more about Jenn’s company Delivering Happiness at https://www.deliveringhappiness.com/
Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios. -
You are more likely to stay at your job if you have a best friend at work. You are also more likely to learn from a peer at work than your boss. Relationships in the workplace are really important. But as work changes, our relationships are changing too.
Robin Dunbar, one of the world’s leading experts on friendship, will help us explore how relationships are changing in the era of hybrid work and what we need to know to make work more enjoyable. Robin is an anthropologist and evolutionary psychologist who specializes in human behavior at the University of Oxford. His most recent book is called Friends: Understanding the Power of Our Most Important Relationships. He’s famous for something called the Dunbar Number – which is how many relationships our brains can manage.
After our conversation with Robin, hear from Dr. Tracy Brower, vice president of workplace insights at Steelcase. She will help us understand how the workplace can help support some of the ideas Robin has about building and maintaining relationships.
Additional resources:
- Be part of our community at steelcase.com/subscribe. Get the latest workplace design, insights and research sent to your inbox.
- You can find transcripts at www.steelcase.com/podcasts (Read today’s transcript)
- Learn more about Robin Dunbar: https://www.psy.ox.ac.uk/people/robin-dunbar -
- Robin Dunbar’s book, Friends: Understanding the Power of Our Most Important Relationships (https://www.amazon.com/Friends-Understanding-Power-Important-Relationships-ebook/dp/B08W4XPK7G)
- Robin Dubar Article, You Can Only Have So Many Close Friends (https://www.theatlantic.com/family/archive/2021/05/robin-dunbar-explains-circles-friendship-dunbars-number/618931/)
- Dr. Tracy Brower’s article, Making Friends Is Hard But Work Can Help (https://www.forbes.com/sites/tracybrower/2022/10/05/new-study-making-friends-is-hard-but-work-can-help/)
Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios. -
If you’re like most of us these days, a pension is not in the cards. Today’s guest says not to worry – Heather McGowan has a different idea about how to have a great future at work.
Heather is a future-of-work strategist and author. Her new book called “The Empathy Advantage: Leading the Empowered Workforce” was just released.
Heather says there are five elements that make up what she calls the “Great Reset”. She shares those with us – along with why she says “learning is the new pension.”
After our conversation with Heather, Noga Lasser will join us. Noga is director of design at Steelcase and will help us connect Heather’s ideas to designing a better workplace.
Additional resources:
- Be part of our community at steelcase.com/subscribe. Get the latest workplace design, insights and research sent to your inbox.
- You can find transcripts at www.steelcase.com/podcasts (Read today’s transcript)
- Learn more about Heather McGowan and her new book https://heathermcgowan.com/
Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios. -
The adoption of hybrid work has changed a lot of things – not just where and when you work, but also our relationships at work. How we build them. How we nurture them. And how we sustain them. Those relationships at work are really important to how we feel about our overall experience.
Amy Gallo is joining us to give us tips on how to rebuild our relationships at work – even the most difficult ones. She’s the author of Getting Along: How to Work with Anyone (Even Difficult People). Amy also co-hosts a podcast for the Harvard Business Review called Women at Work. And she is contributing editor at Harvard Business Review, where she writes about workplace dynamics.
After our conversation with Amy, hear from Jessie Storey – director of design at Steelcase about how design can help with the things Amy talks about – like conflict, communication and discomfort.
Additional resources:
- Be part of our community at steelcase.com/subscribe. Get the latest workplace design, insights and research sent to your inbox.
- You can find transcripts at www.steelcase.com/podcasts (Read today’s transcript)
- Learn more about Amy Gallo and her book: (http://www.amyegallo.com/)
Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios. -
Thinking about our communities outside of our office walls can actually strengthen our communities inside the workplace. In this episode, we talk to Kenny Clewett, a leader with Ashoka based in Spain. Ashoka is a global organization with a mission to mobilize a movement where everyone is a changemaker in the world. Kenny shares how organizations can find changemakers. What makes them so special and valuable to companies? And why being a changemaker can help people and organizations have a better experience at work.
After hearing from Kenny, Kinga Pakucs, Steelcase learning consultant, joins us from Munich. She has led community projects through the Steelcase Changemakers global program and provides us with a valuable perspective on how to apply these ideas to the workplace.
Additional resources:
Find out more about Ashoka (https://www.ashoka.org/en-us)
Learn more and be a part of the Steelcase Better Futures Community (https://www.steelcase.com/press-releases/steelcase-launches-better-futures-community/)
Article: How Partners Unlock Potential and Ignite Impact (https://fellowship-europe.ashoka.org/interview-partnerships-for-impact-new)
Steelcase Impact Report 2022 (https://www.steelcase.com/discover/steelcase/esg-overview/#impact-report-2022): Read more about our commitment to people + planet
Get the latest workplace design, insights and research: www.steelcase.com/subscribe
Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios. -
Lt. Col. Adria Horn shares a unique perspective on talent and turnover, and draws interesting parallels between returning to the office and returning from deployment. She serves in the U.S. Army Reserve and is executive vice president of workforce for Tilson Technology Management. She contributed to a McKinsey article called “A Military Veteran Knows Why Your Employees Are Leaving” after disagreeing with a widely-shared theory that employers just didn’t know what employees want. She’ll explain what she thinks is really going on and how she coaches her leaders to think about what people are experiencing at work right now.
Lt. Col. Horn has been in the military for 21 years after graduating from West Point in June 2001. After September 11, 2001, she was commissioned as a military police officer, deployed three times and then switched to psychological operations while in Afghanistan. She’s stayed on active duty for about 11 years and has had five total deployments in that time frame.
To conclude our conversation, we will be joined by Nadia Johnson, director of leadership and adaptive teams at Steelcase. Nadia will help us think through how Lt. Col. Horn’s ideas can be applied to our day-to-day work.
Additional resources:
A Military Veteran Knows Why Your Employees Are Leaving, (https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/a-military-veteran-knows-why-your-employees-are-leaving) McKinsey
Get the latest workplace design, insights and research: www.steelcase.com/subscribe
Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios. -
Business leaders have been trying to crack the code on innovation since the beginning of time. But, Dr. Simone Ahuja has a new take on innovation. She says it’s not just about filling an unmet need in the market or solving a previously unsolvable problem. She says innovation is a recipe for engaging and retaining talent. Plus, she shares strategies for building microcultures of innovation in every organization.
Simone is CEO of global innovation strategy firm Blood Orange. She’s a best-selling author. Her latest book is Disrupt-It-Yourself. She’s also the co-developer of Jugaad Innovation, a frugal and flexible innovation strategy. She’ll share the research she conducted in India that inspired Jugaad Innovation.
After we talk to Simone, we will be joined by Amber Mathews, Steelcase director of Workspace Futures research in Asia and Europe. She’s spent a lot of time studying innovation within companies and how to support innovative teams.
Additional resources:
Connect with Simone Ahuja on her website (https://simoneahuja.com/action-plan/) and receive her worksheet
Get the latest workplace design, insights and research: www.steelcase.com/subscribe
Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios. -
Can a robot take your job? Kevin Roose, New York Times technology writer and author of Futureproof, shares his take on how we can bring more of our humanity to work to avoid being replaced by AI. Plus, he lets us in on how a small bookstore in Oakland, California managed to thrive despite all the market forces working against it. It’s a story with a valuable lesson in why creating community at work can benefit people and business.
Kevin writes and speaks regularly on many topics including automation and AI, social media, disinformation and digital wellness. His book Futureproof shines a light on how humanity is connected to the workplace.
In addition to Kevin, Michael Held, Steelcase vice president of global design joins us. He wrote Will Creative AI Make Designers Redundant? He is the perfect person to help us connect Kevin’s ideas to a better workplace.
Additional resources:
Learn more about Kevin Roose and his book Futureproof at https://www.kevinroose.com/
Sorry, But Working From Home Is Overrated by Kevin Roose (https://www.nytimes.com/2020/03/10/technology/working-from-home.html)
Welcome to the Yolo Economy by Kevin Roose (https://www.nytimes.com/2021/04/21/technology/welcome-to-the-yolo-economy.html)
TED Talk with Kevin Roose, The Value of Humanity in an Automated Future (https://www.ted.com/talks/kevin_roose_the_value_of_your_humanity_in_an_automated_future?language=en)
Will Creative AI Make Designers Redundant? By Michael Held (https://www.steelcase.com/asia-en/research/articles/topics/creativity/will-creative-ai-make-designers-redundant/)
Get the latest workplace design, insights and research: www.steelcase.com/subscribe
Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios. -
What’s the real impact of community? NYU professor and author Eric Klinenberg’s research about a deadly heat wave in Chicago is a powerful example of just how important community is to humanity’s resilience. Eric joins us to share what he’s identified about the importance of “social infrastructure” like libraries and parks — something he says is just as important as physical infrastructure like roads and bridges. His work is foundational to how we have been re-envisioning the workplace to be more like some of the best neighborhoods and communities where we live. Eric helps us connect what he’s learned about great communities to ideas for a better workplace.
Eric is a professor of social science and director of the institute for public knowledge at NYU. He’s the author of Palaces for the People: How Social Infrastructure Can Help Fight Inequality, Polarization, and the Decline of Civic Life. He’s written a number of other books as well including Going Solo: The Extraordinary Rise and Surprising Appeal of Living Alone and Heat Wave: A Social Autopsy of Disaster in Chicago. He’s been published in scholarly journals and contributed to The New Yorker, The New York Times Magazine, Rolling Stone, and This American Life.
Following our conversation with Eric, we’re joined by Susana Cantu, architect and designer at Steelcase who focuses on reimagining spaces to support how work is changing. She helps connect Eric’s research and insights to the way workplaces need to be designed differently.
Additional resources:
Eric Klinenberg’s website and books: https://www.ericklinenberg.com/
The Atlantic: Worry Less About Crumbling Roads and More About Crumbling Libraries (https://www.theatlantic.com/ideas/archive/2018/09/worry-less-about-crumbling-roads-more-about-crumbling-libraries/570721/)
NYU Keynote Address by Eric Klinenberg https://www.youtube.com/watch?v=zzJd0HKKTsM&t=102s
Work Better Article: The New Hybrid Neighborhood https://www.steelcase.com/research/articles/topics/culture-talent/new-hybrid-neighborhood/
Get the latest workplace design, insights and research: www.steelcase.com/subscribe
Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios. -
We’re busting myths about how the brain works with guest Annie Murphy Paul, author of The Extended Mind: The Power of Thinking Outside the Brain. Annie shares her research into how “context sensitive” our brain actually is and why our environment matters so much when it comes to how we think and work. Plus, she shares how we need to rethink the way we create groupiness (a real scientific term) at work in the hybrid era.
Annie is an acclaimed science writer who's also had work in The New York Times Magazine and Scientific American, among other publications.Her TED talk about how we learn before we're even born has been viewed nearly 3 million times. But in this episode, we’re talking about thinking and learning as grown ups at work.
Following our conversation with Annie, we’re joined by Steelcase workplace researchers Patricia Kammer and Patricia Wang to connect Annie’s scientific study of the brain with the workplace today and work they’ve done this year to study hybrid workers.
Additional resources:
Annie Murphy Paul’s work and book The Extended Mind (https://anniemurphypaul.com/)
Annie’s TED Talk, What We Learn Before We Are Born (https://www.ted.com/talks/annie_murphy_paul_what_we_learn_before_we_re_born?language=en)
Hybrid worker research https://www.steelcase.com/NewHybridNeeds
Get the latest workplace design, insights and research: www.steelcase.com/subscribe
Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios. -
Welcome to Work Better, the podcast where we think about work and ways to make it better. The rules of work are being rewritten and we’re all trying to figure it out. Host and editor in chief of Work Better magazine, Chris Congdon, introduces our first series, setting up seven weekly conversations with leading thinkers, authors, designers, and researchers whose ideas and insights can help us make sense of what’s happening and navigate the massive change around us. We’re going to talk about returning to the office, hybrid work, quiet quitting, the “Great Resignation” and so much more. Everything we’re learning points us to the need for a new vision for work and the workplace. We’re exploring how our workplaces can be more like a great community. (Read transcript: https://www.steelcase.com/research/articles/a-new-vision-for-the-workplace-transcript/)
We hope you’ll join us and be part of our community at steelcase.com/subscribe.
Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios. -
How does a sense of community impact the brain? David Rock, CEO and co-founder of the NeuroLeadership Institute, explains that when we don’t feel part of a group, our brains actually perceive that as danger. He joins us to talk about leadership and how we can create a greater sense of community in today’s era of hybrid work. We’ll cover return to office, quiet quitting and new skills hybrid leaders need to be successful.
David coined the term “neuroleadership” nearly 25 years ago. He’s spent a lot of time studying Your Brain at Work, which is also the name of one of four books he’s written. The NeuroLeadership Institute brings neuroscientists and leadership experts together using a science-based approach to advise organizations on how to build new leadership skills and capabilities. At the end of the conversation with David, sociologist and Steelcase vice president workplace insights, Dr. Tracy Brower, joins us to talk about the insights David shared and connect them back to ways to make work better.
Additional resources:
- Be part of our community at steelcase.com/subscribe. Get the latest workplace design, insights and research sent to your inbox.
- You can find transcripts at www.steelcase.com/podcasts (Read today’s transcript: https://www.steelcase.com/research/articles/neuroscience-of-community-with-david-rock-transcript/)
- Connect to the NeuroLeadership Institute (https://neuroleadership.com/)
- Your Brain at Work book (https://neuroleadership.com/your-brain-at-work/)
- The Secrets to Happiness at Work by Dr. Tracy Brower (https://tracybrower.com/bring-work-to-life/)
Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios. -
Ingrid Fetell Lee, author of Joyful: The Surprising Power of Ordinary Things to Create Extraordinary Happiness, says it’s a huge misconception that joy and work are separate. She shares her radical theory — that a few simple changes to the work environment can make a dramatic difference in how people feel and perform.
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Dr. Jack Lewis, brain scientist and author of Sort Your Brain Out, translates neuroscience for everyday people. He spoke with 360’s Serena Borghero in Munich about powerful tips he’s collected over the course of 20 years to help our brains perform at their best.
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Simon Sinek, bestselling author of “Start with Why,” challenges conventional business norms in his new book “The Infinite Game.” Hear why he says we’re all unwitting players, we shouldn’t focus on our competition and what so many leaders get wrong.
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Kim Erwin and Jerry Krishnan, co-directors for the Institute for Healthcare Delivery Design at the University of Illinois Chicago, share how design is returning healthcare to its roots—helping patients, families and clinicians do the right thing.
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