Episoder
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In this episode of the Pints and Polishing Podcast, Nick answers questions from listeners about various topics related to the car detailing industry. He discusses podcasts and YouTube channels that cover the new and used car markets, as well as the auction markets.
He also shares his thoughts on the best approach for paint correction on a vintage car, the importance of offering both basic services and ceramic coating installs in a mobile business, and the significance of special teams and plays in sports.
Nick also provides insights on washing cars too frequently, the development of new compound and polish products, and the maintenance of vented floor tiles in a shop. He concludes by addressing questions about glass coatings, uniforms for team members, and the expectations of high-end clients in a detailing shop.
Takeaways
There are limited podcasts and YouTube channels that cover the new and used car markets or the auction markets. Some recommended sources for information on the auction and used car business include Mannheim auction results, the Black Book, and industry publications.
When it comes to paint correction on a vintage car, the approach depends on the condition of the paint and the desired level of correction. A one-step process can be sufficient for most classic vehicles, but a two-step process with a rotary and wool pad may be necessary for achieving a higher level of correction.
In a mobile business, it is recommended to offer a combination of basic services, ceramic coating installs, paint protection film (PPF), and window tinting. Basic services not only generate income but also serve as an opportunity to upsell customers on higher-end services.
Special teams and plays are important in sports and can make a significant impact on the outcome of a game. They add excitement and strategic elements to the sport.
Washing a car too frequently can depend on the individual's washing process. If the process is well-executed, there is no such thing as washing a car too much. However, if there are flaws in the washing procedure, excessive washing can cause damage to the paint.
Developing new compound and polish products requires a balance between cutting power and finishing ability. Many existing products on the market either cut too heavily or too little. The goal is to create products that provide versatility and can achieve both a good cut and a fine finish.
When it comes to uniforms for team members, it is important to provide shirts and hats, but other clothing items such as pants, shorts, and shoes can be the responsibility of the employees. It is essential to be a good employer and create a positive work environment.
High-end clients value convenience and efficiency. They want their car detailing experience to be hassle-free and expect the job to be done as promised. Providing excellent customer service and handling any issues that arise are key to satisfying high-end clients.
The development of non-silica waterless rinseless products is an interesting concept, but it may require harsh chemicals to dislodge embedded contaminants. While it is possible to create such products, claying is still a reliable method for removing contamination from the paint.
The effectiveness of products claiming to eliminate the need for claying is still uncertain. While advancements in chemistry are possible, it is important to approach such claims with skepticism and consider the limitations of these products.
When hiring employees, it is crucial to be a good employer and create a positive work environment. This includes taking responsibility for mistakes, providing fair treatment, and maintaining a strong work ethic. Building a strong team requires effort and dedication from the owner.
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In this episode, Marshall and Nick discuss various topics including their recent purchases, their experiences at live events, the use of OEM and non-OEM parts in car maintenance, and the proper process for compounding and polishing.
They also touch on the importance of open-mindedness and communication in the car care community. In this conversation, Marshall and Nick discuss the importance of executing ideas in business and the value of opinions.
They emphasize the need for detailers to focus on sales and marketing, as well as being open to changing their ideas and strategies. They also highlight the significance of putting in the time and effort required for business success, and the need to find where one fits in the marketplace.
The conversation concludes with a reminder to stay adaptable and not get too attached to ideas that may not be working.
Takeaways
Marshall and Nick share their recent purchases and experiences, highlighting the enjoyment they find in simple pleasures like eating naan and drinking coffee while doing a rinseless wash on their cars.
They discuss the use of OEM and non-OEM parts in car maintenance, noting that the choice depends on factors such as the age of the car, the presence of advanced technology, and personal preferences.
The conversation also delves into the proper process for compounding and polishing, with Marshall and Nick discussing the importance of working the compound thoroughly before applying polish.
They emphasize the value of open-mindedness and communication in the car care community, encouraging people to engage in discussions and share knowledge without judgment.
Overall, the conversation highlights the diverse interests and perspectives within the car care community and the importance of finding what works best for each individual. Executing ideas is crucial for business success
Sales and marketing are essential for detailers
Being open to changing ideas and strategies is important
Putting in the time and effort is necessary for growth
Finding where one fits in the marketplace is key
Chapters
00:00 Introduction and Enjoying Simple Pleasures
08:08 OEM vs. Non-OEM Parts
15:08 The Proper Process for Compounding and Polishing
31:07 Trash, right?
44:29 Execution, execution, execution
53:11 Finding your place in the marketplace
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In this episode, Marshall and Nick discuss various car-related news and trends. They talk about the release of the new ZR1 Corvette after six years, Kia's announcement of their first truck called the Tasmanian, the decline of mini trucks in the market, the race for the fastest electric vehicle, the drop in resale value of electric cars, and the changing models of the Toyota 4Runner.
They also touch on inflation and the increasing prices of goods. In this conversation, Nick and Marshall discuss the current state of the car market, focusing on the Toyota 4Runner and the pricing and value of new vehicles. They explore the cramped interior of the 4Runner, the high price point of Toyota SUVs, and the comparison between Toyota and Lexus.
They also touch on the trend of overlanding vehicles and the misconception that many owners actually take their vehicles off-road. The conversation concludes with a discussion on why people are buying fewer new cars, including issues with redesigns, high prices, and a disconnect between car manufacturers and car enthusiasts.
Takeaways
Chevy is releasing the new ZR1 Corvette after six years, creating excitement among Corvette enthusiasts.
Kia is entering the truck market with their first truck called the Tasmanian.
The mini truck market is making a comeback, especially in Texas, where many trucks from Asian countries are now legally importable.
The race for the fastest electric vehicle is ongoing, with Porsche claiming to have the fastest EV with their new model.
The resale value of electric cars is dropping, making them a good value for used car buyers.
The Toyota 4Runner has undergone many changes and now offers nine different trim packages, confusing potential buyers.
Inflation is causing the prices of goods, including gas, to increase.
The car industry is constantly evolving, with new models and trends emerging. The Toyota 4Runner has a cramped interior and a high price point, making it less appealing to taller individuals and those seeking a more luxurious experience.
Toyota SUVs are priced similarly to Lexus models, making it more advantageous to purchase a used Lexus with low mileage for a better overall experience.
The trend of overlanding vehicles is often overhyped, as most owners do not actually take their vehicles off-road.
Car manufacturers are losing touch with car enthusiasts and are prioritizing their brand image over the needs and desires of their customers.
The high prices of new cars, coupled with issues with redesigns and a lack of significant improvements, are leading consumers to hold onto their current vehicles or seek alternatives.
Chapters
00:00 Introduction and Overview
07:26 The Race for the Fastest Electric Vehicle
16:30 The Confusing Array of Toyota 4Runner Trim Packages
32:29 Car Manufacturers Losing Touch with Car Enthusiasts
39:10 The High Prices and Lack of Significant Improvements in New Cars
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In this episode, Marshall and Nick discuss various topics related to the detailing business. They talk about the importance of building relationships, maintaining good vendor relationships, and the value of networking.
They also discuss the need for regular car maintenance and cleaning, both on the exterior and interior. The conversation touches on the challenges and scams in the industry, such as theft and fraudulent marketing practices. They also share their experiences with different beers and restaurants they visited.
The episode concludes with discussions on license plate jokes, water filtration systems, and dealing with unpleasant smells in cars. In this conversation, Nick and Marshall discuss the challenges and misconceptions surrounding resin systems and water treatment, as well as the spread of misinformation in the detailing industry.
They emphasize the importance of perspective and education in combating false claims and miseducation. They also address the idea of map pricing and its applicability in the ceramic coating industry. Overall, they highlight the need for accurate information and trusted sources in order to make informed decisions in the car care market.
Takeaways
Building relationships and maintaining good vendor relationships are crucial in the detailing business.
Regular car maintenance and cleaning, both on the exterior and interior, are important for a better car experience.
The industry faces challenges such as theft and fraudulent marketing practices.
Exploring different beers and restaurants can be enjoyable.
Using a reliable water filtration system is recommended to avoid issues with water quality.
Unpleasant smells in cars can be addressed with proper cleaning and the use of appropriate products. Resin systems for water treatment can be challenging and require regular maintenance.
Misinformation is prevalent in the detailing industry, and it is important to seek accurate information from trusted sources.
The spread of misinformation is a pandemic in itself, and it is crucial to be cautious of false claims and miseducation.
Map pricing may not be applicable in the ceramic coating industry due to the wide range of products and competition.
Having perspective and understanding the business landscape is essential in making informed decisions.
It is important to avoid talking about things you don't know about and to seek knowledge and education from industry experts.
Chapters
00:00 Introduction and Buy and Sell
02:15 The Importance of Building Relationships
08:04 Regular Car Maintenance and Cleaning
13:58 Exploring Different Beers and Restaurants
21:24 Using Reliable Water Filtration Systems
25:02 Addressing Unpleasant Smells in Cars
29:17 Challenges and Maintenance of Resin Systems
31:13 The Spread of Misinformation in the Detailing Industry
39:40 The Ineffectiveness of Map Pricing in the Ceramic Coating Industry
42:40 The Importance of Perspective and Education
48:38 Avoiding False Claims and Miseducation
56:26 Seeking Knowledge and Education from Industry Experts
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The conversation explores the generational shift in car care and the influence of the internet on the industry. It discusses the fear and negativity that some detailers use to push others away and maintain their position. The conversation also highlights the importance of seeking enjoyment and spending free time wisely. It warns against misinformation and the dangers of acting like a know-it-all in the industry. In this conversation, Marshall, Nick, and Brian discuss various themes related to the detailing industry. They explore the desire to belong and the value of sharing opinions. They also discuss the difference between professionals and prosumers, as well as the definition of high-level detailing. The conversation touches on the importance of business ownership and the lack of trust in online detailing communities. They also highlight the opportunity to buy into the detailing industry and the simplicity of selling products. The conversation concludes with a discussion on the fun and fulfillment of selling products and the importance of seizing opportunities.
Takeaways
The car care industry is experiencing a generational shift, with more people caring about cleaning cars and passing down car care knowledge to future generations.
The internet has played a significant role in the growth of the car care industry, with billions of views on detailing-related content on platforms like YouTube and TikTok.
Some detailers use fear and negativity to push others away and maintain their position in the industry, but it is important to take information with a grain of salt and be cautious of misinformation.
It is crucial to spend free time wisely and seek enjoyment in activities like car care, which can be easily done and learned through online resources.
Acting like a know-it-all and spreading misinformation can be detrimental to the industry, and it is important to approach discussions with an open mind and willingness to learn. The detailing industry attracts individuals who desire to belong and be a part of something.
Sharing opinions and engaging in online communities is valuable, but it's important to discern reliable information.
There is a difference between professionals and prosumers in the detailing industry.
High-level detailing can be defined differently based on individual goals and aspirations.
Success in detailing requires a combination of skill, effort, and a willingness to grow.
The internet can be a challenging place to find trustworthy information, and caution is necessary when buying into the industry.
Selling products can be a simple and profitable addition to a detailing business.
Seizing opportunities and taking action is crucial for success in the detailing industry.
Chapters
00:00 Introduction and Springtime
02:15 Generational Shift in Car Care
04:07 Stuck in Old Ways
05:38 Car Ownership and Generational Influence
07:09 Internet and Car Care Content
08:01 Industry Growth and Statistics
09:10 Fear and Negativity in the Industry
11:20 Anxiety and Know-It-All Mentality
16:38 Seeking Enjoyment and Free Time
20:31 Intimidation and Justification
23:01 Fear of Losing Business and Being the Smartest
24:24 Fear, Negativity, and Keyboard Warriors
25:37 Misinformation and Acting Like a Know-It-All
30:29 The Desire to Belong
31:56 The Value of Sharing Opinions
33:17 The Difference Between Professionals and Prosumers
36:06 Defining High-Level Detailing
38:32 The Definition of Success
39:31 The Desire for Growth
42:08 The Importance of Business Ownership
44:06 The Lack of Trust in Online Detailing Communities
47:07 The Challenge of Finding Reliable Information
49:41 The Opportunity to Buy into the Detailing Industry
52:16 The Simplicity of Selling Products
55:48 The Caution of Buying into the Industry
58:18 The Fun and Fulfillment of Selling Products
01:03:41 The Importance of Seizing Opportunities
01:04:16 Preparing for Success
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In this episode, Marshall and Nick discuss various topics related to the detailing industry and car enthusiasts. They start by talking about their favorite video games and how detailing has become a science or a "bro science".
They then share a story about a neighbor with a loud exhaust and how it affects his daily life. The conversation shifts to truck and camper enthusiasts and the dedication they have to matching their vehicles.
They also discuss the challenges of pricing in the detailing industry and the importance of knowing your costs. The episode concludes with a discussion about highway patrol and speeding.
In this conversation, Marshall and Nick discuss the practice of pulling over on the highway and the safety concerns associated with it. They also talk about the inefficiency of this practice and the need for a better approach. The conversation then shifts to the misconceptions about police officers and their job requirements.
They also discuss the condition of low mileage vehicles and the importance of understanding different paint systems. The conversation concludes with a focus on preservation and the belief systems in the detailing industry.
Takeaways
Detailing has become a science, and it is now highly regarded in the automotive industry.
Truck and camper enthusiasts often go to great lengths to match their vehicles and create a cohesive look.
Pricing in the detailing industry can be subjective and dependent on various factors, such as location and individual circumstances.
It is important for detailers to know their costs and consider their profit margins when setting prices.
Highway patrol officers should consider pulling over vehicles in a safe location to avoid causing traffic congestion. Pulling over on the highway can be dangerous and inefficient, and there should be a better approach to traffic stops.
There are misconceptions about police officers and their job requirements, and it is important to understand the challenges they face.
Low mileage vehicles may not always be in great condition, and it is important to assess each vehicle individually.
Certifications and belief systems in the detailing industry can sometimes lead to unnecessary and damaging practices.
Preservation should be a priority in detailing, and it is important to consider the long-term ownership of vehicles.
Chapters
00:00 Introduction and Buying Detailing
01:10 Exhaust Noise Complaints
04:14 Easter Sunday Travel Plans
05:36 Discussion on Pricing in the Detailing Industry
27:36 The Challenges of Giving Pricing Advice
31:25 The Dilemma of Raising Prices
33:29 Highway Patrol and Speeding
37:27 Pulling Over on the Highway
38:17 Safety Concerns and Efficiency
39:14 Quotas and Inefficiency
40:42 Misconceptions about Police Officers
42:33 Low Mileage Vehicles
43:40 The Condition of a Brand New Vehicle
44:26 Certifications and Belief Systems
46:08 Understanding Toyota Paint Systems
48:14 Preservation and Long-Term Ownership
52:16 Lack of Knowledge in the Detailing Industry
57:00 Car Ownership Trends
58:14 Observing Cars in Parking Lots
59:48 Uneducated Detailers
01:03:02 Doing Things for the Sake of Doing Them
01:06:29 Belief Systems in the Detailing Industry
01:09:13 The Thermostat Analogy
01:12:28 Appreciating the Car and Preserving the Paint
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In this episode, Marshall and Nick discuss convertible cars and their opinions on them. They also talk about the aging of plastics in cars and how to replace or restore them.
The conversation then shifts to spring cleaning for cars and the importance of considering plastics when buying a used vehicle. They also discuss protecting plastics with ceramic coating and negotiating deals when replacing them.
The episode concludes with a discussion on cars that got away and spring cleaning tips and recommendations. In this conversation, Nick and Marshall discuss various topics related to cars and car care. They talk about the importance of using quality gasoline and the individual preferences for exhaust sounds.
They also discuss the process of rinseless washing and the debate between using a sponge or a towel. The conversation touches on the need for a revolution in car care and the power of consumer behavior in influencing manufacturers.
Overall, the conversation emphasizes the joy of taking care of your vehicle and the importance of finding the right balance between customization and regret.
Takeaways
Convertible cars have varying opinions on their aesthetics and suitability for different car models.
Plastics in cars can age poorly, and it is important to consider their condition when buying a used vehicle.
Ceramic coating can be used to protect and restore plastics in cars.
Spring cleaning for cars involves deep cleaning and detailing, focusing on cracks, crevices, and underbody.
Choosing the right gas and using fuel stabilizers can help maintain the performance of your car. Using quality gasoline can help maintain the performance and longevity of a car.
Exhaust sound preferences are highly individual, and what sounds good to one person may not sound good to another.
Rinseless washing can be an effective and efficient way to clean a car, and using a towel instead of a sponge can help prevent reintroducing dirt to the car.
Consumer behavior has the power to influence manufacturers and bring about changes in the car care industry.
Taking care of your vehicle can bring joy and satisfaction, and finding the right balance between customization and regret is important.
Chapters
00:00 Introduction and Discussion on Convertible Cars
01:56 Opinions on Convertible Cars
03:05 Plastics in Cars and Aging
04:20 Replacing and Restoring Plastics
05:45 Spring Cleaning for Cars
06:42 Considering Plastics when Buying a Used Vehicle
07:06 Protecting Plastics with Ceramic Coating
08:16 Replacing Plastics and Negotiating Deals
09:15 Restoring Plastics with Dye and Ceramic Coating
10:55 Factors to Consider when Buying a Car
11:41 Plastics in Cars and Manufacturing Process
13:07 Plastics in Different Car Models
14:21 Cars That Got Away and Cars to Buy
15:45 Spring Cleaning and Detailing Cars
19:48 Fuel Treatments and Recommendations
20:23 Choosing the Right Gas for Your Car
20:35 The Importance of Quality Gasoline
21:19 Different Preferences for Exhaust Sounds
22:18 Individuality in Exhaust Sound Preferences
25:09 The Impact of Exhaust Sound on Driving Experience
26:26 Different Preferences for Mercedes and Porsche Exhaust Sounds
27:47 Specifying Cars for Customers
29:59 Balancing Customization and Regret
31:37 The Process of Rinseless Washing
32:07 Sponge vs Towel in Rinseless Washing
36:47 The Need for a Revolution in Car Care
41:01 The Power of Consumer Behavior in Influencing Manufacturers
45:22 The Joy of Taking Care of Your Vehicle
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In this episode, Marshall and Nick discuss various topics including car talk, Mark Coleman's heroic act, the importance of road trips, the top selling vehicles in the US, and dealerships offering ceramic coatings.
In this conversation, Marshall and Nick discuss the importance of building a network in the detailing industry. They emphasize the value of collaborating with other service providers and the benefits of having connections in the industry.
They also highlight the characteristics of successful business people, including direct communication and a willingness to learn from others. They caution against being a know-it-all and stress the importance of being a good person to be in business with.
Overall, they emphasize the importance of building genuine relationships and being curious and open to learning in order to grow a successful network.
Takeaways
Car talk and interactions with car enthusiasts can be a fun and enjoyable experience.
Road trips are important for mental well-being and provide an opportunity to unplug and relax.
Trucks continue to be the top-selling vehicles in the US, with Ram, Silverado, and Ford trucks leading the way.
Dealerships offering ceramic coatings may not always provide the highest quality products and services. Building a network is crucial in the detailing industry as it allows for collaboration and growth opportunities.
Successful business people often have direct communication styles and a willingness to learn from others.
Being a good person to be in business with and building genuine relationships are key factors in networking.
Curiosity and a willingness to learn from others are important qualities for networking success.
Chapters
00:00 Introduction and Car Talk
03:02 Mark Coleman's Heroic Act
04:03 The Importance of Road Trips
09:12 Top Selling Vehicles in the US
13:06 Dealerships and Ceramic Coatings
36:34 Educating Customers about Dealerships
37:32 The Growth Potential in the Detailing Industry
38:09 Collaboration with Other Service Providers
39:29 The Role of PDR (Paintless Dent Repair) in Detailing
40:38 The Value of Having a PDR Connection
41:31 Building a Network of Successful Business People
44:05 The Characteristics of Successful Business People
45:21 The Importance of Direct Communication in Networking
47:02 The Perception of Blunt Speaking in Successful Business People
48:00 The Benefits of Direct Communication in Business
51:43 The Role of Bluntness in Networking
53:36 The Importance of Building Genuine Relationships in Networking
56:45 The Value of Being a Good Person to Be in Business With
58:05 Building a Network Through Customers and Events
01:03:05 The Inhibitors of Network Growth
01:09:54 The Pitfalls of Trying to Be the Top Dog in a Network
01:11:00 The Importance of Being Curious and Learning in a Network
01:13:28 The Value of Giving and Not Always Taking in a Network
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In this episode, Marshall and Nick discuss the benefits and applications of a two-year ceramic coating called DOS. They explore the specific people groups that benefit from a two-year coating, such as college students and truck owners who rotate their vehicles every few years.
They also compare DOS to three-year coatings and discuss the ease of application and maintenance for DOS. The importance of proper polishing and correction before applying DOS is emphasized, as well as the need for regular care and maintenance to keep the coating looking its best.
The episode concludes with a reminder of the dependability and convenience of DOS for car enthusiasts and professionals alike.
Chapters
00:00 Introduction and Background
00:56 Who Benefits from a Two-Year Coating?
03:00 Comparison with Three-Year Coatings
04:25 Application Process and Ease of Use
05:23 Polishing and Correction Before Applying Dose
06:22 Maintenance and Regular Care for Dose
09:23 Benefits for Mobile Detailers and Enthusiasts
10:20 Importance of Shade and Application Precautions
13:07 Application Technique and Amount of Product
16:10 Polishing Over Dose and Abrasion
21:46 Using Slick and Spray Coat for Maintenance
25:21 Trade-Offs and Strength Attributes of Dose
28:26 Dependability and Regular Care for Valued Vehicles
29:11 Conclusion
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In this episode, Marshall and Nick discuss various topics related to car enthusiasts, vehicle customization, car care, and the detailing industry.
They share their experiences with different car styles and preferences, the practicality of rinseless and waterless washing, the challenges and benefits of electric vehicles, and the importance of using neutral scents in interior cleaning.
They also highlight the value of Revive in allergy-friendly detailing and address the misunderstandings and conspiracy theories in the detailing community. In this conversation, Nick and Marshall discuss the importance of using quality car care products and the challenges of using ineffective products. They emphasize the trade-offs in detailing products and the need for effective detailing sprays.
They also discuss the dangers of using ineffective products on tinted windows and the importance of proper tool usage. The conversation highlights the relationship between quality and cost in car care and the scarcity mindset that can hinder progress.
They also explore the integration of business and personal life and the difference between being nice and being good. The conversation concludes with a discussion on the importance of authenticity in business and personal life and the importance of being good to customers.
Chapters
00:00 Introduction and Landshark Beer
01:08 Appreciating Cars and Vehicle Customization
03:20 The Importance of Teaching Car Care to Young Drivers
04:27 The Joy of Seeing People Take Care of Their Cars
05:38 Appreciating Different Car Tastes and Styles
06:47 The Quirky Car Choices People Make
07:58 The Excitement of Spotting Car Enthusiasts in the Wild
08:55 The Passion of Corvette Owners
09:24 The Fascination with Vehicle Accessories
10:04 The Practicality of Rinseless and Waterless Washing
11:16 The Limitations of Rinseless and Waterless Washing
12:45 The Importance of Proper Interior Cleaning
13:18 Enjoying the Community and Appreciating Local Delicacies
14:16 The Quirkiness of Car Enthusiasts and Their Preferences
15:49 The Controversy of Valve Stem Covers
18:29 The Benefits and Limitations of Using a Tint Keg for Rinseless Washing
19:05 The Practicality of Rinseless and Waterless Washing
20:31 The Challenges of Electric Vehicles for Dodge
23:11 The Importance of Neutral Scents in Interior Cleaning
27:05 The Value of Revive in Allergy-Friendly Detailing
28:04 The Challenges of Dodge's Decision to Go Electric
29:04 The Benefits of Revive in Allergy-Friendly Detailing
30:26 The Importance of Neutral Scents in Interior Cleaning
34:38 The Misunderstandings and Conspiracy Theories in Detailing
36:40 The Importance of Quality Car Care Products
38:10 The Challenges of Using Different Detailing Products
39:32 The Trade-Offs in Detailing Products
41:38 The Need for Effective Detailing Sprays
42:07 The Dangers of Using Ineffective Products
44:16 The Importance of Proper Tool Usage
47:48 The Relationship Between Quality and Cost
49:17 The Scarcity Mindset in Detailing
52:36 The Importance of Quality Pads and Glues
56:41 The Integration of Business and Personal Life
58:09 The Difference Between Nice and Good
01:03:26 The Challenges of Being Good
01:06:38 The Importance of Authenticity in Business and Personal Life
01:14:12 The Difference Between Nice and Good in Customer Service
01:17:43 The Importance of Being Good to Customers
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In this episode, Nick answers various questions related to ceramic coatings, manufacturing, advertising, business growth, and more. He provides insights on prepping for recoding UNO, manufacturing and bottling in Tulsa, and the benefits of using flexible coatings.
Nick also shares his thoughts on advertising on social media, turning customers into monthly maintenance customers, and the challenges of working on show cars. He discusses the differences between glass coatings and paint coatings, the importance of documenting processes for employees, and the potential for business seminars and events. The episode concludes with Nick's perspective on IDA certification and the value it offers to detailers.
Takeaways
Flexible coatings like UNO provide options for recoding without extensive prep work.
HyperClean products are manufactured and bottled in Tulsa, with a focus on controlling product development.
Advertising on social media platforms is recommended for new businesses.
Efficiency and organization are key when building a one-bay detail space.
IDA certification can be beneficial for detailers, but it depends on individual goals and preferences.
Chapters
00:00 Introduction
00:53 Prepping for Recoding UNO
03:43 Controlling Product Development
05:07 Advertising on Social Media
06:03 Lead Funnel vs. Vehicle Wrap for Advertising
07:12 Choosing a Point of Sale System
07:52 HyperClean Warranty Platform
08:46 Ideal Chemicals for Release
10:10 Turning Customers into Monthly Maintenance Customers
12:45 Joining HyperClean and Chemical Manufacturing
14:10 Most Memorable Business Decision
16:29 Ceramic Coatings in Body Shop Setting
22:34 Dealing with High Humidity
24:24 New Dodge Chargers and Dustin's Retirement
27:12 Using UNO, DOS, and TRE on Glass
29:27 Documenting Processes for Employees
32:46 Business Seminars and Events
35:44 Building a One-Bay Detail Space
38:47 Getting IDA Certified in a Small Town
41:17 The Value of the IDA
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This is a fun episode on an $8k broken side window on a car plus some talk about how to grow as a leader.
In this episode, Marshall and Nick discuss various topics including grilling steaks, different approaches to seasoning steaks, different techniques in car detailing, dealing with negative comments on content creation, whiskey and distilleries, car flops and failures, and the challenges with electric vehicle infrastructure. In this conversation, Nick and Marshall discuss the challenges of hiring and leading a team in the detailing industry.
They emphasize the importance of finding the right balance between being understanding and holding team members accountable. They also highlight the need for clear procedures and documentation to ensure consistency and efficiency in the business.
The conversation delves into the development of leadership skills and the pitfalls of being a know-it-all leader. Lastly, they touch on the topic of fair compensation for team members and the need for open-mindedness in business.
Takeaways
Experiment with different techniques and seasonings when grilling steaks to find your preferred method.
Don't let negative comments discourage you from creating content. Learn to laugh them off and focus on the positive feedback.
Infrastructure plays a crucial role in the success of new technologies, such as electric and hydrogen vehicles.
Convenience is an important aspect of infrastructure, as seen in the popularity of gas stations and stores like Buc-ee's.
The automotive industry has seen its fair share of car flops and failures, highlighting the importance of market research and understanding consumer preferences. Finding the right balance between understanding and accountability is crucial when leading a team.
Clear procedures and documentation are essential for consistency and efficiency in the business.
Developing leadership skills requires open-mindedness and a willingness to learn from others.
Fair compensation for team members is important for employee satisfaction and retention.
Being a know-it-all leader can hinder business growth and success.
Chapters
00:00 Introduction and Car Care Products
01:09 Discussion on Weather and Grilling Steaks
05:49 Different Techniques in Car Detailing
08:39 Dealing with Negative Comments on Content Creation
10:27 Discussion on Whiskey and Distilleries
12:41 Conversation about Car Flops and Failures
25:13 Importance of Convenience in Infrastructure
26:17 Challenges with Electric Vehicle Infrastructure
27:16 The Challenges of Hiring and Leading a Team
34:21 Dealing with Underperforming Team Members
37:10 The Importance of Proper Procedures and Documentation
43:18 Developing Leadership Skills
50:46 Finding the Right Balance in Paying Team Members
58:02 The Pitfalls of Being a Know-It-All Leader
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Welcome to the podcast! Marshall, Nick, and Brian have a fun conversation about the car care world.
The conversation explores the concept of snake oil in the detailing industry and the tendency for some detailers to overpromise and underdeliver. It discusses the importance of personal responsibility and the need for detailers to be honest and transparent with their customers.
The conversation also highlights the fear of upsetting customers and the ethical considerations of running a business. Additionally, it emphasizes the abundance of opportunities in the current economy and the need for detailers to take advantage of them. In this conversation, Brian, Marshall, and Nick discuss various topics related to the detailing industry.
They talk about staying open in cold weather, the thriving service industry, starting small and making money, taking advice and avoiding mistakes, the fear of missing out, the importance of tried and true methods, focusing on the basics and building relationships, the value of small service, the power of car washes, avoiding distractions and focusing on what works, and sharing success stories and learning from others.
Takeaways
Detailers should avoid overpromising and underdelivering to their customers. Personal responsibility is important in the detailing industry. Detailers should be honest and transparent with their customers. The fear of upsetting customers should not compromise the quality of service. There are abundant opportunities in the current economy for detailers to succeed. The detailing industry can thrive even in cold weather by hustling and advertising heavily during the winter months. Starting small and focusing on making money through basic services can lead to success and financial stability. It is important to listen to advice from experienced professionals and avoid the temptation to constantly chase new trends or products. Overcoming the fear of missing out requires understanding that success comes from mastering the basics and building strong relationships. Sharing success stories and learning from others in the industry can provide valuable insights and inspiration.Chapters
00:00 Introduction and Welcome
01:00 Discussion about Drinks
04:08 Snake Oil in the Detailing Industry
06:44Overpromising and Underdelivering
08:17The Importance of Personal Responsibility
10:11The Dangers of Overselling
12:23The Insecurity of Detailers
13:18The Fear of Upsetting Customers
15:39The Longevity of Coatings
19:43The Importance of Honesty and Customer Experience
21:00The Ethics of Business
22:18The Easier Chance to Make Money
28:28The Cost of Detailing Chemicals
31:07The Desire to Get Rich Quick
33:28The Abundance of Options
34:22The Easier Economy and Opportunities
35:44Staying Open in Cold Weather
38:24The Service Industry is Thriving
40:26Starting Small and Making Money
42:23Taking Advice and Avoiding Mistakes
44:29The Fear of Missing Out
46:46The Importance of Tried and True Methods
50:32Overcoming the Fear of Missing Out
53:26Focus on the Basics and Building Relationships
56:12The Value of Small Service
58:38The Power of Car Washes
01:02:38Avoiding Distractions and Focusing on What Works
01:08:08Sharing Success Stories and Learning from Others
01:11:48Overcoming the Fear of Missing Out
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We have a fun episode today! This conversation discusses the problems in the insurance and body shop industry, particularly in relation to car accidents and repairs. We highlight the issue of bullying in traffic and the need for people to stand up to aggressive drivers.
They then delve into the state of the body shop and insurance world, noting the changes that have occurred over the years. The conversation emphasizes the importance of having a backbone and standing up to insurance companies to ensure proper repairs.
The guys also discuss the role of consumers and the need for legal representation in dealing with insurance companies. They conclude by highlighting the importance of trusted professionals in the industry and the shift in insurance responsibility to the individual.
Takeaways
Stand up to aggressive drivers and bullying in traffic.
Be aware of the changes in the body shop and insurance industry.
Have a backbone and stand up to insurance companies to ensure proper repairs.
Seek legal representation to protect your rights and interests.
Chapters
00:00 Introduction and Buy and Sell
01:29 The Problem of Bullying in Traffic
07:54 Changes in Insurance and Body Shop Practices
12:02 The Role of Body Shops in the Insurance Process
23:12 The Need for Legal Representation
28:01 The Powerlessness of Consumers
29:06 The Role of Consumers in the Insurance Industry
32:58 The Importance of Trusted Professionals
37:14 The Shift in Insurance Responsibility
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In this episode, Marshall and Nick discuss the process of prepping for ceramic coating. They emphasize the importance of efficiency in the prep process and highlight the common ways people waste time. They also address the variables that can affect the prep process, such as working in a shop or as a mobile unit.
The guys discuss the debate of whether to fuego or wash first, and the different wash methods available. They also cover the use of steam in the wash process and the debate surrounding it.
The episode concludes with a discussion on choosing the right clay for the job and the order of clay and iron decon in the prep process. In this episode, Nick and Marshall discuss the process of prepping a vehicle for ceramic coating.
They cover topics such as the importance of claying, when to clay before or after drying, and the drawbacks of using clay lubes and detail sprays. They also emphasize the significance of achieving naked paint and the role of paint correction in the coating process. The conversation delves into the variables involved in correction, the importance of panel prep, and the choice of towels for different steps. The episode concludes with a preview of the next episode on applying ceramic coating.
Takeaways
Efficiency is crucial in the ceramic coating prep process to save time and effort.
Variables such as working in a shop or as a mobile unit can affect the prep process, but the overall process remains largely the same.
The order of wash and clay can vary, but it is important to get the car as clean as possible before moving on to other steps.
Choosing the right clay for the job and assessing the level of iron contamination are important considerations in the prep process. Clay the vehicle while it is wet to remove contaminants effectively.
Avoid using clay lubes and detail sprays to achieve naked paint.
Consider the level of correction needed based on the condition of the paint.
Proper panel prep is crucial for a successful ceramic coating application.
Chapters
00:00 Introduction and Importance of Efficiency
00:30 The Significance of Ceramic Coating Prep
01:26 Ways to Improve Efficiency in Prep
04:12 Considerations for Different Types of Cars
05:23 The Wash Process and Efficiency
06:22 Debate: Fuego or Wash First?
08:03 Choosing the Right Wash Method
09:38 The Role of Steam in the Wash Process
10:44 The Debate on Using Steam
11:43 The Importance of Getting the Car Clean
12:42 The Two-Bucket Method vs. the One-Bucket Method
14:26 The Next Step After Washing
15:58 Choosing the Right Clay for the Job
19:43 Assessing the Need for Iron Decon
21:52 Considering the Level of Iron Contamination
22:21 Other Contaminants Clay Can Remove
23:55 Introduction to Clay Process
24:14 Claying Before or After Drying
24:52 Benefits of Claying While Wet
25:22 Avoiding Clay Lubes and Detail Sprays
26:03 Importance of Achieving Naked Paint
27:11 Choosing the Right Towel for Drying
28:12 The Hill to Die On: Paint Correction
29:12 When to Correct and When Not to Correct
30:38 The Moment of Truth: Full Correction
31:10 The Role of Oxidation in Coating Bonding
32:08 The Importance of Removing Oxidation
33:28 Choosing the Right Level of Correction
34:26 The Shift to One-Step Correction
36:26 Variables in the Correction Process
37:45 Next Steps After Correction
39:20 Washing or Panel Prepping After Correction
40:35 The Importance of Panel Prep
41:05 Choosing the Right Towel for Panel Prep
41:50 The Process of Wiping with Panel Prep
44:45 The Importance of Proper Panel Prep
45:18 Conclusion and Next Episode Preview
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Welcome to a fun episode, Marshall and Nick discuss various topics related to car care and customer service. They talk about their experiences with Uber and the decline in service quality. They also discuss unique car modifications, such as vinyl wraps and headlight restoration.
The conversation touches on the importance of communication with customers and the challenges of offering additional services. They also emphasize the importance of quality in car care services and the need to educate customers about proper maintenance. In this conversation, Nick and Marshall discuss various topics related to the car care industry.
They start by emphasizing the importance of understanding the cost of quality and debunking the misconception that reputable professionals are trying to rip off customers. They then explore the issue of following product instructions and the variability in product performance based on different climates and conditions. The conversation shifts to the changing buying behavior of consumers, with a growing trend towards localized retail and the need for reliable product recommendations.
They also discuss the rise of specialized websites and the importance of adapting to changing consumer preferences. The conversation concludes with a reflection on the continual discussion and progression in the car care industry.
Takeaways
The decline in service quality in the sharing economy, such as Uber, has led to disappointment among customers.
Unique car modifications, such as vinyl wraps and headlight restoration, can add a personal touch to a vehicle.
Communication with customers is crucial, and it is important to understand their preferences and expectations.
Adding protection to maintenance services can help keep a vehicle in good condition and make future cleaning easier.
Quality and proper maintenance are essential in car care services, and it is important to educate customers about the importance of these factors. Reputable professionals charge what needs to be charged based on the cost of quality work.
Product performance can vary based on different climates and conditions, so it's important to experiment and find the best approach.
Consumers are increasingly seeking localized retail and reliable product recommendations.
Specialized websites and strong internet presence are on the rise in the car care industry.
Businesses need to adapt to changing consumer preferences and make choices that are best for the consumer.
Continual discussion and progression are essential in the ever-evolving car care industry.
Chapters
00:00 Introduction and Beer Talk
01:25 Discussion on Uber Experiences
05:08 Disappointment with the Decline of Uber Service
09:46 The Decline of Service in the Sharing Economy
11:17 Unique Car Modifications
13:47 Headlight Restoration and Maintenance
18:26 The Decline of Headlight Restoration Prices
20:38 Vinyl Wraps and Maintenance
22:00 Discussion on Maintenance Services
23:26 Should You Text Customers about Additional Services?
25:24 Doing Services for Customers without Their Consent
28:55 The Importance of Communication with Customers
30:24 Adding Protection to Maintenance Services
32:52 The Viability of the Porter Cable
33:53 Removing Glue Residue from Wraps
35:27 The Importance of Quality in Vinyl Wraps and PPF
40:39 Understanding the Cost of Quality
41:26 Following Instructions and Product Performance
46:31 The Shift in Buying Behavior
50:58 The Rise of Specialized Websites and Localized Retail
53:07 Adapting to Changing Consumer Preferences
56:09 Continual Discussion and Progression in the Car Care Industry
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Welcome to the podcast! Discussing the challenges of dealing with DMs and requests, the red flag of 'nobody does it like me' mentality, the importance of being a good team member, the pitfalls of seeking sponsorship, the consequences of bashing previous employers, the importance of building a financial foundation, the need for quality detailers in the industry, the minimum requirements for starting a business, and supporting quality detailers and businesses while ensuring competency and reputability.
In this conversation, Nick and Marshall discuss the importance of choosing a reputable business and feeling comfortable with the service provider. They emphasize the need for trust and transparency in the automotive industry.
They also highlight the benefits of becoming a local specialist and educating customers. Additionally, they stress the significance of keeping it simple and doing right by customers to build a successful business. The conversation concludes with a call to action to continue learning and growing in the car care industry.
Chapters
00:00 Introduction and Background
03:00 The Challenges of Dealing with DMs and Requests
06:00 The Red Flag of 'Nobody Does It Like Me'
11:00 The Importance of Being a Good Team Member
16:00 The Pitfalls of Seeking Sponsorship
19:00 The Consequences of Bashing Previous Employers
23:00 The Importance of Building a Financial Foundation
27:00 The Need for Quality Detailers in the Industry
32:00 The Minimum Requirements for Starting a Business
35:00 Supporting Quality Detailers and Businesses
41:00 Ensuring Competency and Reputability
43:42 Choosing a Reputable Business
45:21 The Importance of Feeling Comfortable
46:16 Becoming a Local Specialist
47:22 Keeping it Simple and Doing Right by Customers
48:33 Moving Forward and Taking Action
49:02 Continuing Education and Growth
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In this episode, Marshall and Nick discuss various topics related to car culture and detailing. They start by recapping the Super Bowl and sharing their thoughts on the commercials.
We then dive into the use of paint gauges and the importance of understanding their limitations. The conversation shifts to the challenges of maintaining personal vehicles and the different types of car enthusiasts.
They also explore the importance of questioning assumptions and considering different perspectives. In this conversation, Marshall and Nick discuss various topics related to car care and the detailing industry. They start by talking about repairing ceramic coatings and the challenges detailers face when dealing with different situations.
They then discuss the dangers of ozone and how it is often misused in the industry. The conversation shifts to the seriousness of car care and the impact of social media on reputations and business opportunities.
They emphasize the importance of being cautious and respectful online. Finally, they reflect on the balance between taking car care seriously and enjoying the process of owning and maintaining a vehicle.
Takeaways
Paint gauges provide a ballpark reference of the thickness of paint layers on a vehicle, but their accuracy may vary.
Taking care of personal vehicles can be challenging, especially as life gets busy. It's important to find a balance and consider hiring a trusted detailer when needed.
Car culture is diverse, with different types of car enthusiasts focusing on various aspects of cars, such as engines, modifications, or aesthetics.
Questioning assumptions and considering different perspectives is crucial in the detailing industry, as not everyone has the same level of knowledge or priorities when it comes to car care. Detailers often face challenges when repairing ceramic coatings on customers' vehicles.
Ozone machines are often misused and can have negative effects on interiors and health.
The detailing industry is serious and requires attention to detail and professionalism.
Social media can have a significant impact on reputations and business opportunities.
It is important to be cautious and respectful when engaging with others online.
Car care should be taken seriously, but it is also important to enjoy the process of owning and maintaining a vehicle.
Chapters
00:00 Introduction and Super Bowl Recap
09:11 Understanding Paint Gauges
19:37 Taking Care of Personal Vehicles
25:14 Different Types of Car Enthusiasts
34:06 Questioning Assumptions and Different Perspectives
39:55 Repairing Ceramic Coating
44:25 The Dangers of Ozone
49:43 The Seriousness of Car Care
56:51 The Impact of Social Media
01:02:19 The Consequences of Online Behavior
01:11:20 The Balance Between Seriousness and Enjoyment
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In this episode, Marshall and Nick discuss the basics of carpet cleaning and the importance of using safe and effective methods.
Also, highlights the dangers of over-saturation and the need for a safer carpet cleaning solution. We emphasize the value of real-world experience and problem-solving in the detailing industry.
We introduce the hyperCLEAN carpet cleaning system and explain the steps involved in cleaning carpets, including vacuuming, using enzyme for protein-based stains, and using Complete for general cleaning.
Also, touch on the cleaning of seats and the challenges involved. In this conversation, Nick and Marshall discuss the proper use of extractors for cleaning cloth seats and the importance of regular maintenance. The need for precision and good working order when using extractors, and explain that the seat cleaning process is the same whether using enzyme or complete.
Highlighting the pride of ownership that comes with maintaining a vehicle and suggesting using complete for light freshening up between more thorough cleanings. Regular maintenance, such as freshening up carpets once a month or every two months, helps maintain a clean and enjoyable driving experience.
Takeaways
Proper carpet cleaning requires a combination of chemical, agitation, and extraction.
Over-saturation of carpets can lead to crusty fibers and a moldy chemical smell.
Experience and real-world knowledge are crucial in developing effective and safe carpet cleaning methods.
The Hyper Clean carpet cleaning system offers a safer and more efficient approach to carpet cleaning.
Vacuuming, using enzyme for protein-based stains, and using Complete for general cleaning are key steps in the carpet cleaning process.
Chapters
00:00 Introduction and Overview
00:29 Basics of Carpet Cleaning
02:57 Different Methods of Agitation
04:00 Methods of Stain Removal
05:14 Using Steam for Carpet Cleaning
07:01 The Importance of Carpet Cleaning in Detailing
08:00 The Need for a Safer Carpet Cleaning Solution
09:10 The Importance of Experience in Carpet Cleaning
12:24 The Dangers of Over-Saturation
13:48 The Challenges of Carpet Cleaning
16:51 The Value of Real-World Experience
17:51 The Role of Chemistry in Carpet Cleaning
21:30 The Importance of Problem-Solving
22:43 The Dangers of Under-Dilution
23:48 The Importance of Proper Dilution
27:36 The Hyper Clean Carpet Cleaning System
33:02 The First Step: Vacuuming
37:07 Using Enzyme for Protein-Based Stains
40:46 Using Complete for General Cleaning
43:51 Cleaning Seats
44:35 Proper Use of Extractors for Cloth Seats
45:12 Importance of Regular Maintenance
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In this episode, Marshall and Nick discuss various topics related to the detailing industry.. We then discuss the disconnect between social media and the real detailing world, highlighting the importance of visiting different detailing shops to get a true understanding of the industry.
We also talk about the value of building relationships in the detailing industry and the benefits of participating in detailing Facebook groups. The conversation then shifts to the purchase of luxury vehicles, including the Porsche Cayenne and the Infiniti brand. They also discuss the current state of the used car market and the satisfaction of interior detailing.
Finally, they explore the concept of 10X growth in business and the importance of organization and inventory control. In this conversation, Nick and Marshall discuss the importance of organization and inventory management in a business. They highlight the negative impact of disorganization on a company's workflow, workforce, and finances.
We emphasize the need for businesses to be proactive in managing their inventory to avoid unnecessary expenses and disruptions. The conversation also delves into the importance of recognizing personal habits and flaws that may hinder progress. They discuss the role of upbringing and personal experiences in shaping behavior and decision-making.
Ultimately, they stress the need to take responsibility for business and personal issues and make necessary changes to achieve growth and success.
Takeaways
Visiting different detailing shops can provide a more accurate understanding of the industry than relying solely on social media.
Building relationships with other professionals in the detailing industry can lead to valuable insights and opportunities.
Participating in detailing Facebook groups can provide a wealth of knowledge and support from experienced detailers.
When purchasing a luxury vehicle, it's important to consider factors such as brand reputation, features, and long-term value.
Interior detailing can be a satisfying and important aspect of maintaining a clean and enjoyable vehicle.
Admitting weaknesses and making necessary subtractions can lead to personal and professional growth.
Effective inventory control is crucial for businesses in order to avoid financial strain and meet customer demands.
Chapters
00:00 Introduction and Craft Beer
01:09 The Disconnect Between Social Media and the Real Detailing World
03:14 The Benefits of Visiting Different Detailing Shops
05:14 The Importance of Building Relationships in the Detailing Industry
08:35 The Value of Participating in Detailing Facebook Groups
09:23 Considering the Purchase of a Porsche Cayenne
10:31 Debating the Aesthetics of Blacked-Out Headlights
12:19 The Appeal of Apple CarPlay in Vehicles
13:54 The Perception of Luxury Brands and Models
16:10 Exploring the Infiniti Brand
19:54 The Current State of the Used Car Market
23:12 The Satisfaction of Interior Detailing
25:34 The Concept of 10X Growth in Business
27:15 The Challenges and Rewards of Interior Detailing
29:32 The Introduction of the HyperClean Carpet System
36:18 The Importance of Organization in Detailing
39:44 The Power of Admitting Weaknesses and Making Subtractions
44:32 The Significance of Inventory Control in Business
45:32 The Importance of Organization and Inventory Management
50:10 Recognizing Personal Habits and Flaws
52:42 Taking Responsibility for Business and Personal Issues
55:13 Breaking Free from Past Influences
57:26 Addressing Problems and Making Changes
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