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01:29:39 Matt Loper: Helping Patients Adhere to Medication Plans
Behavioral Grooves Podcast addIn this episode, we spoke with Matt Loper, CEO and Co-Founder of Wellth, an app that helps people with chronic conditions improve their health through better adherence to their prescriptions. Matt’s company works with healthcare providers and insurers to provide rewards for patients who need small behavioral interventions to stay on track.
Wellth does this by “giving” patients money at the start of each month to take their pills. To prove they’re on track, they use the Wellth app to take a photograph of their medicines in the palm of their hand. But every day that they miss, they are penalized in the form of fee, which nets them less money at the end of the month. This loss-contract model is gaining notoriety and it should be: Wellth discovered that positive incentives accounted for adherence rates around 60% while loss-contract models account for better than 90% adherence rates.
Matt is quick to point out that the science of behavior change is not like chemistry, where all the inputs and outputs can be measured and is easily replicable. Behavioral science, Matt argues, is much more complex and requires more rigorous testing.
In our grooving session, Kurt and Tim discuss loss contracts in greater depth and the complexities of the human condition.
LinksMatt Loper: matt@wellthapp.com
Kevin Volpp, PhD. Director, Center for Health Incentives and Behavioral Economics, Leonard Davis Institute: https://hcmg.wharton.upenn.edu/profile/volpp70/
Kevin Volpp’s group: https://chibe.upenn.edu/
Eisenberger & Camerer: https://www.deepdyve.com/lp/sage/eisenberger-r-cameron-j-1996-detrimental-effects-of-reward-reality-or-GQliEjHSH0
Teresa Amabile: http://www.hbs.edu/faculty/publication%20files/12-096.pdf
Riding the Bike: http://blog.lanterngroup.com/?s=bike
Ran Kivetz: https://www8.gsb.columbia.edu/cbs-directory/detail/rk566
Kurt Nelson: @motivationguru and https://www.linkedin.com/in/kurtwnelson/
Tim Houlihan: @THoulihan and https://www.linkedin.com/in/tim-houlihan-b-e/
Check out the Behavioral Grooves website: https://behavioralgrooves.com/
Musical Links
Fleetwood Mac – Rumors: https://en.wikipedia.org/wiki/Rumours_(album)
Stevie Nicks would be the IT girl today. https://en.wikipedia.org/wiki/Stevie_Nicks
Simon & Garfunkel https://en.wikipedia.org/wiki/Simon_%26_Garfunkel
Richard Prior – original, foul language comic. https://en.wikipedia.org/wiki/Richard_Pryor
Glass Animals. https://www.glassanimals.com/
Alabama Shakes. https://www.alabamashakes.com/
Childish Gambino. https://en.wikipedia.org/wiki/Donald_Glover
Kendrick Lamar. https://en.wikipedia.org/wiki/Kendrick_Lamar
Led Zeppelin. https://en.wikipedia.org/wiki/Led_Zeppelin
The Doors. https://en.wikipedia.org/wiki/The_Doors
Black Keys. https://en.wikipedia.org/wiki/The_Black_Keys
Kid Cudi: https://en.wikipedia.org/wiki/Kid_Cudi
Haim: https://en.wikipedia.org/wiki/Haim_(band)
"Loss Aversion" by Tim Houlihan & Kurt Nelson: https://www.youtube.com/watch?v=AyeRNVSWJAI&t=15s
- 00:10:34
Grooving: On Liking
Behavioral Grooves Podcast addIn this episode, Kurt and Tim explore Robert Cialdini’s Fifth Principles of Influence: Liking. In it, we groove on the very powerful tool for influence and persuasion and give examples of how to apply it.
In short, we like people who like us and are more willing to do things for others who we like. We can find aspects of liking and similarity on a multitude of levels, and this subconscious bias impacts much of what drives our behavior. There are three key things to keep in mind when it comes to maximizing the impact of liking: 1. Don’t give people a reason to say no, 2. Be cooperative, and 3. Be authentic in the way you present yourself.
We hope you enjoy our short grooving session on liking. If you find yourself liking this episode, please be kind enough to leave us a review. Thank you.
Links
Robert Cialdini, PhD on Liking: https://www.influenceatwork.com/principles-of-persuasion/
Negotiation study: https://www.pon.harvard.edu/daily/negotiation-training-daily/negotiate-relationships/
Attractive Bankers in Call Center study: https://journals.sagepub.com/doi/abs/10.1177/002224298404800110
Halo effect: https://en.wikipedia.org/wiki/Halo_effect
Celebrity effect: https://en.wikipedia.org/wiki/Celebrity_branding
Kurt Nelson: @motivationguru and https://www.linkedin.com/in/kurtwnelson/
Tim Houlihan: @THoulihan and https://www.linkedin.com/in/tim-houlihan-b-e/
Check out the Behavioral Grooves website: https://behavioralgrooves.com/
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- 01:20:46
Nurit Nobel: De-Biasing the Recruiting Process
Behavioral Grooves Podcast addIn this episode, we spoke with Nurit Nobel, who is living in Stockholm, Sweden where she’s working on her PhD. Nurit is a co-founder of Impactually, along with one of our favorite guests, Christina Gravert, PhD. Impactually is a behavioral science consultancy that is firmly grounded in both academic rigor and real-world experience.
Nurit, who is related by marriage to the family associated with the Nobel Prize, talked about Impactually’s BOOST model, which is a practical tool for behavior change. The majority of our conversation was focused on a client case study about de-biasing the recruitment and hiring processes. Her client’s intentions were all in the right places; however, the firm still ended up hiring new employees that were fundamentally the same as the existing employees.
The research Nurit relied on to de-bias the hiring process was originally conducted by Iris Bohnet at Harvard, and it is focused on modifying the process in order to overrule our natural biases. Nurit and her team put the research to good use and our discussion dove into the nitty gritty of the issues they dealt with as well as the results they’re getting under the new process.
We also talked about the Lindy Hop, a pre-World War II dance developed in Harlem, and Sweden’s fascinating revival of it.
We hope you enjoy our conversation with Nurit
LinksNurit Nobel LinkedIn: https://www.linkedin.com/in/nnobel/
Twitter: @nuritnobel
Impactually: http://impactually.se and https://impactually.teachable.com/ for the BOOST online course
Iris Bohnet, PhD, Harvard University: https://scholar.harvard.edu/iris_bohnet/home
Kahneman & Levav on judges after lunch: https://www.theguardian.com/law/2011/apr/11/judges-lenient-break
Christina Gravert: https://www.linkedin.com/in/cgravert/
South by Southwest (SXSW): https://www.sxsw.com/attend/
Richard Thaler: https://en.wikipedia.org/wiki/Richard_Thaler
Dan Ariely: https://en.wikipedia.org/wiki/Dan_Ariely
April Seifert, PhD: https://www.aprilseifert.com/
Laurie Santos and the GI Joe Effect: https://www.youtube.com/watch?v=GimHHAID_P0
Brexit: https://en.wikipedia.org/wiki/Brexit
Muzak: https://en.wikipedia.org/wiki/Muzak
Lindy Hop: https://www.youtube.com/watch?v=u7KO7b9qbfU
Frankie Manning: https://en.wikipedia.org/wiki/Frankie_Manning
“Sonic Boom,” by Joel Beckerman: https://thesonicboom.joelbeckerman.com/
Tim Houlihan, “Washington Square”: https://soundcloud.com/timhoulihan/washington-square
Kurt Nelson: @motivationguru and https://www.linkedin.com/in/kurtwnelson/
Tim Houlihan: @THoulihan and https://www.linkedin.com/in/tim-houlihan-b-e/
Check out the Behavioral Grooves website: https://behavioralgrooves.com/
- 01:14:50
Thomas Steenburgh: On Selling New Products
Behavioral Grooves Podcast addWe are excited to re-share our favorite episodes from time to time and this discussion with Tom was terrifically informative about the sales managers can be more effective at introducing new products to their sales team.
Thomas Steenburgh, PhD is a senior professor of Business Administration and Senior Associate Dean at the Darden School of Business at the University of Virginia. Tom spent a good portion of his career in the corporate world and before he departed for academia, he held senior positions at Xerox Corporation, ending his work there as head of the US Direct Incentive Strategy with a budget of $140 million budget for 4,000 salespeople Tom has partnered with Mike Ahearne, PhD from the University of Houston (featured in a June 2018 episode of Behavioral Grooves) on extensive research related to the performance and management of sales reps.
Recently, the two of them developed ground-breaking research on how to help sales reps be more successful when they are asked to sell new products. Tom and Mike invested 5 years in gathering data from sales managers, salespeople, and even customers. The insights they gained were especially valuable for those working in sales leadership positions.
There were three primary discoveries we discussed with Tom. The first is that the best asset for a sales rep to have when it comes to selling new products is a learning mindset. A learning mindset, as described by Tom, is what comes from a sales rep’s innate curiosity about customers, their environment and their needs. As intuitive as that sounds, it’s a lot less common than we imagine.
Reps with learning mindsets spend more time discussing the market trends affecting the customers as well as the situations and the specific needs their customers have before they start into selling new products. This deep investigation into each customer’s situation contributes to increased success when they start selling. The downside is that it takes more time and reduces output while they’re doing that investigation. Sales managers who are anxious to keep the numbers up from month to month may struggle with this. Tom highlighted a few ways to work around this in the short term.
The second big discovery was the disconnect between sales reps and their customers in how they perceive the strengths of the reps. In other words, customers were asked to rate reps on a variety of scales and reps were asked to the same of themselves. When considering the rep’s strengths, customers tended to rate sales reps very differently than reps rated themselves. The only dimension the reps and customers agreed on was on the sales rep’s product knowledge. Customers were more likely to give reps lower scores on reps’ learning mindsets, adaptability and openness than the reps gave themselves. This revealed big blind spots.
The third big discovery was the role of the rep’s emotional wellbeing in the selling process. We recognize that selling new products can be hard on the reps, but it’s vital to the company’s long-term success. Tom’s research revealed that sales reps need to become change agents within the organization as well as masters to change their own selling methods. These changes, along with saving face with clients, can cause significant emotional challenges – a component that has been undervalued in the past.
It turns out that reps were surprised by the stark contrast between how easy it was to get customers to take meetings and how difficult it was to close deals after the initial interest. Unfortunately, most sales reps failed to do the deep investigation to understand who the best target for the new product would be, so many of their meetings were wastes of time.
We also talked about the importance of strategic account reps with their broader viewpoints and longer-term orientations and how they can be leaders in new product introductions. And we discussed Neil Rackham, the creator of SPIN selling and author of books on consultative selling.
Of course, we also discussed Tom’s eclectic tastes in music. Apparently, he has seemingly equal interest in the works of Philip Glass, great American contemporary composer of minimalist orchestral music and John Lurie and the Lounge Lizards, who are responsible for some of the greatest covers of Ornette Coleman’s classic sax tunes. But Tom also listens to the sweet and simple Americana melodies of Dave Rawlings and Gillian Welch. Not to be outdone with another left-turn, Tom paid special note to Kurt Weill, the early 20th-century composer of The Threepenny Opera which featured the song “Mack The Knife” (lyrics by Berthold Brecht). It was popularized by Bobby Darin in 1958, then Ella Fitzgerald in her 1960 performance Live in Berlin, which we’ve referenced before as one of the greatest live recordings – ever. Our own notes included references to The Who’s Tommy and Pink Floyd’s The Wall.
Thomas Steenburgh, PhD: https://www.darden.virginia.edu/faculty-research/directory/thomas-j-steenburgh/
In our grooving session, we expanded on Tom’s mention of learning mindset and we brought up Carol Dweck’s growth mindset. The intersection of these two concepts is very cool.
Finally, Kurt and Tim help companies with sales compensation, sales incentive structures and selecting the most motivational rewards, don’t hesitate to start a conversation with us. You might be a sales leader with questions, and we can help answer them. We’d love to help your organization improve your bottom line with a behavioral lens.
- 00:43:38
Jonathan Mann: Integrating Behavioral Science into User Experience
Behavioral Grooves Podcast addThe role of the User Experience (UX) designer is growing in corporations around the world. UX Designers have a great deal of influence over how a customer CAN take an action. Relatedly, behavioral scientists are interested in addressing the issue of WILL a customer take an action. What if the two were fused?
In this episode, Jonathan Mann explores ways in which the UX designer and the behavioral scientist can merge into one, combining the CAN and WILL elements for more effective – and ethical – marketing messages. He relates his experiences from studies he performed at PayPal under the direction of renowned researcher Robert Cialdini, PhD. Their work applied the element of social proof to advertising that increased validation – the act of connecting a bank account to a PayPal account – with a dramatic effect. Millions of dollars of compounding annual revenue materialized after A/B testing a variety of messages.
Jonathan cleverly leverages The Year of the Shark and the terrific elephant & rider metaphor to drive home the important message that marketing will be most successful when it appeals to both the rider (the rational part of the brain) and the elephant (the emotional part of the brain).
In the grooving session, Kurt & Tim discuss the ethical application of such powerful tools and what songs we might use for priming in particular situations.
Special thanks to Stefani Simon, president of Inprela Public Relations, for hosting this event: https://inprela.com/
LinksJonathan Mann: https://www.linkedin.com/in/jdmann/
Jonathan’s Deck from the presentation: https://drive.google.com/open?id=1pa1CvMOQzWUpreQpirDGSjTEoDl3gPCg
Robert Cialdini, PhD: https://www.influenceatwork.com/
Galeophobia: https://www.medicinenet.com/script/main/art.asp?articlekey=12518
Summer of the Shark Video: https://www.youtube.com/watch?v=YzVC6tBTaQ8
Jonathan Haidt / Elephant and the Rider: https://www.youtube.com/watch?v=X9KP8uiGZTs
Ovid, Metamorphisis: https://en.wikipedia.org/wiki/Metamorphoses
Discount Distance Congruity Effect (Coulter & Norberg): https://www.sciencedirect.com/science/article/abs/pii/S1057740809000266
Visual Depiction Event (Coulter): https://pdfs.semanticscholar.org/3760/a10d0adf5636bbd18f9804fb11ce77a02195.pdf
Auditory Price Perception Effect (Coulter): https://onlinelibrary.wiley.com/doi/abs/10.1016/j.jcps.2011.11.005
All definitions of Behavioral Science Principles including Present Bias, Availability Heuristic, Social Proof among others can be found at: https://docs.google.com/document/d/1XHpBr0VFcaT8wIUpr-9zMIb79dFMgOVFRxIZRybiftI/edit#
Cialdini Hotel Towel reuse: https://assets.csom.umn.edu/assets/118359.pdf
Cialdini 6 Principles of Persuasion: https://www.influenceatwork.com/principles-of-persuasion/
“Don’t Make Me Think,” by Steve Krug: https://en.wikipedia.org/wiki/Don%27t_Make_Me_Think
“People are People,” By Depeche Mode: https://www.youtube.com/watch?v=MzGnX-MbYE4
EDM: https://en.wikipedia.org/wiki/Electronic_dance_music
Kurt Nelson: @motivationguru and https://www.linkedin.com/in/kurtwnelson/
Tim Houlihan: @THoulihan and https://www.linkedin.com/in/tim-houlihan-b-e/
Check out the Behavioral Grooves website: https://behavioralgrooves.com/
- 00:08:37
Grooving: On Scarcity
Behavioral Grooves Podcast addThis episode is a discussion on the principle of scarcity. Kurt and Tim illuminate the power of this very fundamental effect in behavioral science with some real-world examples. Simply put, the scarcity effect is that people want more of those things they can have less of. It’s terribly powerful and is evident in many aspects of our lives.
“Sale ends tomorrow” is one of the strongest tools in a marketer’s handbook, and Kurt and Tim discuss that and others and the ways they impact behavior. We also talk about the implications of scarcity and how scarcity helps us prioritize and can actually increase focus in our lives.
This episode is the third in our series on the Principles of Persuasion by Robert Cialdini, PhD. The other principles from Cialdini’s work have been discussed in previous episodes and you can check them out at the Behavioral Grooves website. The principle of Reciprocity was overviewed in episode #57 and the principle of Consistency was discussed through the lens of politicians and politics in episode #49. Please check them out if you’re interested in Cialdini’s Persuasion Principles.
Also, please leave us a quick rating and review. We benefit greatly from your support and you only have a few minutes left to do it today!
LINKSPrinciples of Persuasion – Robert Cialdini, PhD: https://www.influenceatwork.com/principles-of-persuasion/
Stephen Worchel, Jerry Lee & Akanbi Adawole, (1975) “Effects of supply and demand on ratings of object value” Journal of Personality and Social Psychology, 32(5), 906-914. https://psycnet.apa.org/record/1976-03817-001
Sendhil Mullainathan& Eldar Shafir, (2013) Scarcity: Why Having Too Little Means So Much, Times Books. https://www.amazon.com/Scarcity-Having-Little-Means-Much/dp/0805092641/ref=tmm_hrd_title_0?_encoding=UTF8&qid=&sr=
Tim Urban blog: Wait But Why? https://waitbutwhy.com/
Kurt Nelson: @motivationguru and https://www.linkedin.com/in/kurtwnelson/
Tim Houlihan: @THoulihan and https://www.linkedin.com/in/tim-houlihan-b-e/
Check out the Behavioral Grooves website: https://behavioralgrooves.com/
- 01:06:24
Terry Esau: Carbon Fiber Therapist
Behavioral Grooves Podcast addTerry Esau is the founder of Free Bikes 4 Kids, a non-profit based in Minneapolis that collects and distributes tens of thousands of bikes to needy children every year around the holiday season. He’s not as well-known as some of our guests, but his story will engage even the savviest marketers and HR executives. Terry realized early on that growing the organization would require meaningful marketing, smooth operations, and a phalanx of well-trained volunteers. To streamline these functions, he turned to Kaizen / Lean analysis and employed a host of behavioral science tools, without all the terminology. As a result, he is maximizing the organization’s mission to bring FREE bikes to kids.
Terry is what we call an Accidental Behavioral Scientist. His work clearly demonstrates the application of foundational behavioral science principles, yet he is unaware of the principles by name or theory. He has applied behavioral science principles to how kids (and their parents) shop for their free bikes and how volunteers are vetted and trained. In roughly 8 weeks, more than 20,000 volunteer hours are put into the collection, repair and distribution of bikes in each city. And it all happens with remarkably high satisfaction for both the riders and the volunteers.
Terry is an avid bicyclist, and he is also a published author and speaker. However, he spent most of his career composing music for documentary films, television and radio advertising. He composed and produced music for over 2,000 TV commercials for clients including Target, McDonalds, Pepsi, Harley Davidson, Honda, Subway, Perkins, Golden Grahams and even Kitty Litter. He’s even has won a Clio award for his work in advertising.
In our grooving session, Kurt and Tim suss out the ways Terry leverages the endowment effect and uses choice architecture to guide kids and parents on the journey of getting a new bike. We also talked about the psychological effects that music has on the taste of food. Not just another rabbit hole, but a very interesting discussion!
We hope you enjoy the discussion with Terry Esau. If you would like to learn about how to bring Free Bikes for Kids to your city, please contact him directly: terry@fb4k.org
LinksTerry Esau: https://www.linkedin.com/in/terry-esau-8692042/
Terry Esau email: terry@fb4k.org and on Twitter: @FB4K
Free Bikes for Kids: http://fb4k.org/
Feed My Starving Children: https://www.fmsc.org/
Kaizen / Lean: https://asq.org/training/lean-kaizen-a-simplified-approach-to-process-improvement-kaizen
QBP (Quality Bike Parts): https://qbp.com/
Guthrie Theater: https://www.guthrietheater.org/
British Advertising Awards (Arrows): https://www.britisharrows.com/british-arrows-2018/
The Current (radio): https://www.thecurrent.org/
“Differentiate or Die” by Jack Trout: https://www.goodreads.com/book/show/105146.Differentiate_or_Die
“This is Your Brain on Music” by Dan Levitin: http://daniellevitin.com/publicpage/books/this-is-your-brain-on-music/
Autotune: https://en.wikipedia.org/wiki/Auto-Tune
“The Service Profit Chain” by James Heskett: https://hbr.org/2008/07/putting-the-service-profit-chain-to-work
Kurt Nelson: @motivationguru and https://www.linkedin.com/in/kurtwnelson/
Tim Houlihan: @THoulihan and https://www.linkedin.com/in/tim-houlihan-b-e/
Check out the Behavioral Grooves website: https://behavioralgrooves.com/
ArtistsCrosby, Stills & Nash: https://www.csny.com/
Blood Sweat & Tears: https://en.wikipedia.org/wiki/Blood,_Sweat_%26_Tears
Alice Cooper: https://alicecooper.com/
Amy Grant: https://amygrant.com/
Keith Richards: http://www.keithrichards.com/
- 01:26:30
Roger Dooley: Friction and Engagement
Behavioral Grooves Podcast addRoger Dooley is the author of Friction, his newest book that summarizes great examples of companies do good things to reduce friction for customers and some not-so-good things to increase friction. Roger is also the author of Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing.
He is the founder of Dooley Direct, a marketing consultancy, and frequent speaker on the topics of marketing and neuroscience. Roger even has ties to Carnegie Mellon as he earned his engineering degree there then went on to complete his MBA from the University of Tennessee.
In this episode, we discuss how friction in the customer experience impacts loyalty and corporate revenues. We also talked about how corporate leaders could help employees be more engaged by reducing nonsensical friction in their daily work lives – like useless paperwork or the doubling of forms and data between separate systems.
We groove on experiences we’ve had where friction negatively impacts a positive customer experience. And we discussed how long it’s been since we bought a CD.
Let us know: when was the last time YOU bought a CD?
LinksRoger Dooley: https://www.rogerdooley.com/
Follow Roger at @rogerdooley
William of Ockham, the Law of Least Effort: https://en.wikipedia.org/wiki/William_of_Ockham
Gartner Group: https://www.gartner.com/en
Brian Massey at Conversion Science: https://conversionsciences.com/author/bmassey/
Chater, Nick and Loewenstein, George F., The Under-Appreciated Drive for Sense-Making (April 20, 2015). https://ssrn.com/abstract=2596897
Teresa Amabile on The Progress Principle: http://progressprinciple.com/books/single/the_progress_principle
Four Drive Model: https://www.leadersbeacon.com/four-drive-model-new-theory-on-employee-motivation/
Joshi Story: http://customerthink.com/joshie_the_giraffe_a_remarkable_story_about_customer_delight/
Kurt Nelson: @motivationguru and https://www.linkedin.com/in/kurtwnelson/
Tim Houlihan: @THoulihan and https://www.linkedin.com/in/tim-houlihan-b-e/
Check out the Behavioral Grooves website: https://behavioralgrooves.com/
- 00:51:57
Alex Imas: Clawback Incentives and Tom Waits
Behavioral Grooves Podcast addAlex Imas is an assistant professor of economics in the Social & Decision Sciences department at Carnegie Mellon’s Dietrich College. His research dovetails perfectly into the department’s cross-disciplinary approach by blending behavioral and experimental economics, particularly how social concerns and emotions influence decision making and preferences.
His most current research examines the effectiveness of prosocial incentive schemes and how subtle changes in social norms can have large effects on behavior.
However, our conversation started with Alex discussing his findings with Sally Sadoff, from the University of California in San Diego, and Anya Samek from USC, on the effectiveness of loss contracts. Loss or clawback contracts are similar to incentives but instead of getting paid at the end of the work – contingent of successful achievement, the clawback or loss contract gives you money up front and you are forced to give it back what you don’t achieve the appropriate levels of performance. Many people would say they’d prefer a regular bonus structure – to get paid upon successful completion of their work – but Alex, Sally and Anya’s work found something different.
The loss contract proved to be a commitment device – it helped reduce shirking – and improved performance overall. Even people with a higher sense of loss aversion tended to benefit most from loss contracts. There are even some people who ended up preferring loss contracts.
In our grooving session, Kurt and Tim discuss their real-world experiences with clawbacks: do they work and in what circumstances are they most successful?
With that, please sit back and enjoy our conversation with Alex Imas.
LinksAlex Imas (CMU): https://www.cmu.edu/dietrich/sds/people/faculty/alex-imas.html
Alex Imas (Personal): http://www.aleximas.com
Carnegie Mellon University: https://www.cmu.edu/
CMU Social and Decision Sciences Department: https://www.cmu.edu/dietrich/
"Do People Anticipate Loss Aversion?" (with S. Sadoff and A. Samek). Management Science, 2016.
“Enhancing the Efficacy of Teacher Incentives through Loss Aversion: A field experiment.” https://rady.ucsd.edu/docs/faculty/Fryer_et_al_Teacher_Incentives_NBER_WP18237_2012.pdf By Roland G. Fryer, Jr., Steven D. Levitt, John List, Sally Sadoff
Index funds: https://www.investopedia.com/terms/i/indexfund.asp
Jack Bogle index funds: https://www.fool.com/investing/2019/01/17/jack-bogle-on-index-funds-vanguard-and-investing-a.aspx
“Myopic Loss Aversion and the Equity Premium Puzzle,” Thaler & Benartzi. https://www.nber.org/papers/w4369
Abby Sussman: https://www.chicagobooth.edu/faculty/directory/s/abigail-sussman
Paul Smeets: https://facilities.research.northwestern.edu/directory/paul-jozef-matheus-smeets
Ashley Wilhans: https://www.hbs.edu/faculty/Pages/profile.aspx?facId=943704
Please Kill Me, Legs McNeil & Gillian McCain. https://www.goodreads.com/book/show/14595.Please_Kill_Me
Festivus: https://en.wikipedia.org/wiki/Festivus
ArtistsBob Dylan: https://en.wikipedia.org/wiki/Bob_Dylan
Phoebe Bridgers: https://www.youtube.com/watch?v=psZuC10Oa4E
Bright Eyes: https://www.youtube.com/watch?v=zwFS69nA-1w
Boy Genius: https://www.youtube.com/watch?v=OS48Lp34Zic
Conor Oberst: https://www.youtube.com/watch?v=8FnmP_1vABE
Mitzki: https://www.youtube.com/watch?v=qooWnw5rEcI
Soccer Mommy: https://www.youtube.com/watch?v=Ouem6cFXJvA
Run the Jewels: https://www.youtube.com/watch?v=AfuCLp8VEng
Cardi B: https://www.youtube.com/watch?v=zUOh09GoQgk
Tom Waits, “Jockey Full of Bourbon,” https://www.youtube.com/watch?v=IgMP9O-cIV8
- 00:20:50
Grooving: The Uber Science Symposium
Behavioral Grooves Podcast addOn May 3, 2019, Kurt and Tim attended an invitation-only Science Symposium featuring a track on behavioral science at the San Francisco headquarters of human and food transportation giant Uber. During the one-day assembly, we sat in on presentations delivered by academic researchers from UCLA, University of British Columbia, University of California San Diego, Dartmouth, Cornell, Columbia University and Stanford, among others. We also heard from practitioners of applied behavioral sciences who work at Facebook, Morningstar, TruFit, Cerego, Ipsos, Maritz, and, of course, Uber.
Kurt and Tim were exposed to a massive amount of new research data, new insights into human behavior from both academic and corporate fieldwork, as well as exciting hallway conversations with people that we wanted to share with you. We nabbed a few quick recordings during the breaks and, regrettably, there are times when the background noise is pretty high. (Our apologies.)
We are grateful to Candace Hogan, a leader of applied behavioral science at Uber, for inviting us and we appreciate the effort that Uber is expending to integrate behavioral sciences with their business model and to share them with us.
Guests (in order of appearance)Melanie Brucks, PhD student at Stanford University: https://www.melaniebrucks.com/
Elizabeth Kim, first behavioral scientist at Spotify: https://www.linkedin.com/in/elizabethdkim/
Charlotte Blank, chief behavioral officer at Maritz: https://www.linkedin.com/in/charlotte-blank-52554a2/
Ingrid Paulin, senior behavioral scientist at Rally Health: https://www.linkedin.com/in/ingrid-melv%C3%A6r-paulin-27543647/
Shirin Oreizy, founder and president at Next Step: https://www.linkedin.com/in/shirinoreizy/
Scott Drummond, brand builder at Next Step: https://www.linkedin.com/in/scottdrummond/
Joseph Reiff, PhD student at UCLA: https://www.anderson.ucla.edu/degrees/phd-program/areas-of-study/behavioral-decision-making/meet-the-students/joseph-reiff
MentionsWendy De La Rosa, principal at Irrational Labs: https://www.linkedin.com/in/wendy-de-la-rosa/
Hal Hershfield, PhD, professor at UCLA: https://www.anderson.ucla.edu/faculty-and-research/marketing/faculty/hershfield
Brad Voytek, PhD, professor at UCSD: https://voyteklab.com/
- 00:49:29
Russell Golman: On Information Avoidance
Behavioral Grooves Podcast addRussell Golman is an Assistant Professor of Behavioral Economics and Decision Sciences in the Social & Decision Sciences Department at CMU. His pioneering, interdisciplinary work has been published in a wide range of academic journals, including Science Advances, Decision, the RAND Journal of Economics, the Journal of Economic Theory, the Journal of Economic Perspectives, and the Journal of Economic Literature.
In 2017 Professor Golman organized the Belief-Based Utility Conference at Carnegie Mellon with generous funding from the Russell Sloan Foundation and the Alfred P. Sloan Foundation.
Professor Golman was trained as a game theorist with a Mathematics Ph.D. from the University of Michigan. But whereas game theorists usually assume that people making strategic decisions are hyper-rational, Russell wanted to acknowledge that real people are influenced by each other and sometimes make mistakes. They often care deeply about their beliefs, not just about material outcomes. And they rarely settle into an equilibrium in which everybody is static and content.
Russell’s research interests expanded into behavioral economics and behavioral decision research as well as complex adaptive systems and social dynamics. He took a postdoc in Social and Decision Sciences at CMU, where Herb Simon first conceived of the concept of bounded rationality 50 years earlier. Professor Golman joined the faculty here in 2012.
We talked to Russell about information avoidance and curiosity and to what lengths people will strive for both. In our grooving session, Kurt and Tim discuss information avoidance from a corporate perspective and wonder, “what impact does a manager have when he or she avoids a difficult conversation?” We also talked about ways to reduce information avoidance in the working world and how incentives may help managers through tough situations.
We hope you enjoy this episode in our Carnegie Mellon series with Russell Golman.
LinksRussell Golman: https://www.cmu.edu/dietrich/sds/people/faculty/russell-golman.html
CMU Social and Decision Sciences Department: https://www.cmu.edu/dietrich/
Carnegie Mellon University: https://www.cmu.edu/
Golman, Russell, David Hagmann, and George Loewenstein. “Information Avoidance.” Journal of Economic Literature, 2017, 55: 96-135.
Featured on The Academic MinuteGolman, Russell and George Loewenstein. “Information Gaps: A Theory of Preferences Regarding the Presence and Absence of Information” Decision, 2016, forthcoming.
Golman, Russell, George Loewenstein, Karl Ove Moene and Luca Zarri. “The Preference for Belief Consonance.” Journal of Economic Perspectives 2016, 30: 165-187.
GI Joe Fallacy: https://www.youtube.com/watch?v=GimHHAID_P0
Herb Simon: https://en.wikipedia.org/wiki/Bounded_rationality
Bluegrass music: https://en.wikipedia.org/wiki/Bluegrass_music
Great Blue Heron Music Festival: https://greatblueheron.com/
Donna the Buffalo: https://donnathebuffalo.com/
Jam bands: https://en.wikipedia.org/wiki/Jam_band
The Pines: https://www.youtube.com/watch?v=TuuFampLC6E
The Cactus Blossoms: https://www.youtube.com/watch?v=Qj7jJk8TPZk
Kurt Nelson: @motivationguru and https://www.linkedin.com/in/kurtwnelson/
Tim Houlihan: @THoulihan and https://www.linkedin.com/in/tim-houlihan-b-e/
Check out the Behavioral Grooves website:https://behavioralgrooves.com/
- 01:17:06
The Value of Understanding Microexpressions for Leaders
Behavioral Grooves Podcast addTodd Fonseca is an executive in clinical research and communication for Medtronic and holds an interesting array of certifications including Certified Body Language Trainer. He is also the founder of the Anti-Networking Network Meetup and likes to ask meetup guests "What would be your superpower for an hour?" Needless to say, the interview brought interesting concepts to the floor and we had fun doing it.
The interview with Todd included short discussions on the placebo effect, situational awareness, and a lengthy discussion of Paul Ekman PhD's work on microexpressions. The seven key microexpressions (Happiness, Sadness, Anger, Disgust, Contempt, Fear and Surprise) are foundational to human communication and found to be universal - in other words, they exist among people everywhere on the planet. Our conversation delved deep into the identification and application of them.
We grooved on the themes of the importance of having these microexpressions in our communication toolbox and talked about music from the Oh, Hello's and Robert Finley, an artist recently produced by Dan Auerbach of the Black Keys.
- 00:52:02
Julie Downs: From Sexual Health to the Sahel
Behavioral Grooves Podcast addJulie Downs, PhD is an associate professor of psychology in the Social and Decision Sciences department at Carnegie Mellon’s Dietrich College and fits perfectly into the cross-disciplinary culture of the group. Her interests have spanned anthropology to healthcare to economics and her zest for each of them is undeniable.
Our discussion with Julie started with some of her latest research on how to help women make the proper vaginal insertion of an HIV-prevention drug. While scientists at the University of Pittsburgh are developing the medicine, Julie is focused on the behavioral aspects including the proper way to apply it because the efficacy of the drug relies on proper application. The drug is extremely low-cost, doesn’t require refrigeration, and can be kept private in otherwise touchy situations with sexual partners.
We also discussed making decisions in an increasingly complex world of what to eat. Fast food is readily available, it’s cheap and easy to acquire for working parents with a hungry family. However, recent research on fast food consumption reveals the calorie counters on the food menus are not having a positive effect on what gets ordered. Julie is working to figure out solutions that make the calorie counts salient with an online ordering app.
In our grooving session, we chat about the concept of friction and how that applies to product development and communications AND we talk about insights we can take from a food ordering app that has a special calorie counter built into it and use those insights in our work.
So, sit back and enjoy another episode in our Carnegie Mellon series with professor Julie Downs.
LinksJulie Downs: https://www.cmu.edu/dietrich/sds/people/faculty/julie-downs.html
Carnegie Mellon University: https://www.cmu.edu/
CMU Social and Decision Sciences Department: https://www.cmu.edu/dietrich/
Truvada: https://www.truvada.com/
Fleshlight. https://www.fleshlight.com/
Sahel Desert: https://en.wikipedia.org/wiki/Sahel
Satisficing: https://en.wikipedia.org/wiki/Satisficing
The Beatles: https://en.wikipedia.org/wiki/The_Beatles
Louie Prima / Jungle Book: https://www.youtube.com/watch?v=rV8HrpOu1FA
Ella Fitzgerald: https://www.youtube.com/watch?v=u2bigf337aU
Queen: https://www.youtube.com/watch?v=A22oy8dFjqc
Hamilton: https://www.youtube.com/watch?v=yvBYOBTkDRk
Kurt Nelson: @motivationguru and https://www.linkedin.com/in/kurtwnelson/
Tim Houlihan: @THoulihan and https://www.linkedin.com/in/tim-houlihan-b-e/
Listen to Behavioral Grooves: https://behavioralgrooves.podbean.com/
- 00:49:47
George Loewenstein: On a Functional Theory of Boredom
Behavioral Grooves Podcast addGeorge Loewenstein, PhD is the Herbert A. Simon Professor of Economics and Psychology in the Social and Decision Sciences Department in the Dietrich College of Humanities and Social Sciences at Carnegie Mellon University and is the director of the Center for Behavioral Decision Research.
George received his PhD in economics from Yale but was always interested in topics outside of the field. At one point, he considered switching from economics to another major but was advised to remain: “We need you here,” he was told by a sage researcher. We’re glad he did.
George may not be a household name, but he is a rockstar in the world of behavioral science. Nobel laureate Richard Thaler dedicated his last book, Misbehaving, to George, along with their colleague Colin Camerer. George’s insights into behavior and decision making are legendary and he is recognized as one of the founders of behavioral economics, in part because he was literally at the table when the field was named “behavioral economics.”
During his career, George has indulged his curiosities in research projects that span an incredibly wide variety of topics including risk, confidence, the effects of feelings, emotions, wanting and enjoying sex, sequencing, preferences, bargaining, incentives, privacy, healthy behaviors, investing, empathy, and sympathy…to name but a few. George’s work has been cited nearly 100,000 times in published articles and peer-reviewed papers. He’s not only remarkably curious, but he’s also remarkably productive. His book of essays titled Exotic Preferences is a terrific read and provides some insight into this extremely talented man.
We were excited to have George as a guest because his comments can be so insightful that they can be pondered for hours, and because he is so rarely recorded (and we are grateful to Linda Babcock for her support and participation in our conversation). We focused on some new work George is doing on the subject of boredom with a graduate student, Amanda Markey. We were surprised to learn that their work is breaking ground as there is no comprehensive functional theory for boredom. And in the category of not knowing where a conversation might go, we compared individual experiences of boredom (and flow).
In our grooving session, we discussed some of the implications of boredom in the workplace and ways you could make meetings more successful. We also touched on the temporal nature of attention and George’s comment to “use it or lose it.” Finally, we returned to a favorite topic whether it’s a good idea to listen to music while we work.
We hope you enjoy this rare recorded conversation with George Loewenstein.
LinksGeorge Loewenstein: https://www.cmu.edu/dietrich/sds/people/faculty/george-loewenstein.html
George’s H-Index: https://scholar.google.com/citations?user=8nyQzDsAAAAJ&hl=en
Linda Babcock: https://www.cmu.edu/dietrich/sds/people/faculty/linda-babcock.html
Exotic Preferences: https://global.oup.com/academic/product/exotic-preferences-9780199257072?cc=us&lang=en&
Carnegie Mellon University: https://www.cmu.edu/
CMU Social and Decision Sciences Department: https://www.cmu.edu/dietrich/
Center for Behavioral Decision Research: https://cbdr.cmu.edu/
Richard Thaler, PhD: https://www.chicagobooth.edu/faculty/directory/t/richard-h-thaler
Colin Camerer: http://www.its.caltech.edu/~camerer/camerer.html
Amanda Markey: https://www.linkedin.com/in/amanda-markey-026b5914/
Kurt Nelson: @motivationguru and https://www.linkedin.com/in/kurtwnelson/
Tim Houlihan: @THoulihan and https://www.linkedin.com/in/tim-houlihan-b-e/
Listen to Behavioral Grooves: https://behavioralgrooves.podbean.com/
- 00:56:06
Silvia Saccardo: Ethics of Decisions and Italian Rap
Behavioral Grooves Podcast addSilvia Saccardo, PhD is an Assistant Professor of Management in the Social and Decision Sciences department in the Dietrich College of Humanities & Social Sciences at Carnegie Mellon University. Our conversation with Silvia is the fourth in our series on Carnegie Mellon professors.
We sat down with Silvia in Porter Hall on a chilly day at CMU to discuss her findings on how motivated cognition and hidden biases shape our ethical (and unethical) decision-making. Her research on bribery and lying has been published in top peer-reviewed journals and we found her work with the Dictator Game particularly interesting, especially as it relates to measuring what we consider ethical behavior.
Dr. Saccardo uses the Dictator Game in her research in a unique way. In one case, she set up the game to put people in situations where they can lie to other players and the results are fascinating. We also discussed the way people are more likely to give blunt feedback to out-group rather than in-group associates. Her findings reveal very interesting aspects of the human condition and how we respond to it.
In our grooving session, we discuss the impact of what some people might consider small acts of kindness and how those acts may be construed as small acts of bribery in certain situations (i.e., dinners and small gifts).
This conversation triangulated connections between two of our favorite Behavioral Grooves guests and Silvia and we couldn’t help but call attention to them: Francesca Gino, PhD as a fellow Italian American, and Christina Gravert, PhD as a co-author of papers with Silvia.
We also want to thank Silvia for the opportunity to guest lecture and meet a classroom full of her uber-engaged and enthusiastic students. What a treat.
LinksSilvia Saccardo: https://www.cmu.edu/dietrich/sds/people/faculty/silvia-saccardo.html
…and: https://sites.google.com/site/silviasaccardo/home
Carnegie Mellon University: https://www.cmu.edu/
CMU Social and Decision Sciences Department: https://www.cmu.edu/dietrich/
Saccardo, Silvia, Aniela Pietrasz, and Uri Gneezy. "On the Size of the Gender Difference in Competitiveness." Management Science. Forthcoming.
Gneezy, Uri, Christina Gravert, Silvia Saccardo, and Franziska Tausch. "A must lie situation–avoiding giving negative feedback." Games and Economic Behavior 102 (2017): 445-454.
Jovanotti: https://www.youtube.com/watch?v=Ro8PdDjKA3o
Andrea Bocelli: https://www.youtube.com/andreabocelli
Kurt Nelson: @motivationguru and https://www.linkedin.com/in/kurtwnelson/
Tim Houlihan: @THoulihan and https://www.linkedin.com/in/tim-houlihan-b-e/
Listen to Behavioral Grooves: https://behavioralgrooves.podbean.com/
- 00:01:06
Grooving: Listeners, can you help us?
Behavioral Grooves Podcast addAt this writing, we’ve recorded and published 64 episodes of Behavioral Grooves and we’d like to make sure we’re on the right course for our listeners. If you would be so kind, we would appreciate hearing the answers to two questions at #behavioralgrooves.
Question 1: Why do you listen?
Question 2: What keeps you listening?
Thanks very much and keep on grooving!
- 01:06:58
Danny Oppenheimer: Governance and Helicopter Parenting
Behavioral Grooves Podcast addDaniel Oppenheimer, PhD, known to all as “Danny,” is a professor of psychology in the Social and Decision Sciences department in the Dietrich College of Humanities & Social Sciences at Carnegie Mellon University. This is the third episode in our Carnegie Mellon series, and Danny is a researcher with a wide variety of curiosities. His writings have been published in more than 50 peer-reviewed publications, as well as a number of book chapters and media contributions. Among his notable works, he co-authored Democracy Despite Itself: Why a System That Shouldn’t Work at All Works So Well, published by the MIT Press, and Psychology: A Cartoon Introduction, a cartoon book published by WW Norton on, you guessed it, the simple and humorous aspects of psychology.
He is also an esteemed recipient of the Ig Nobel award for his paper titled “Consequences of Erudite Vernacular Utilized Irrespective of Necessity: Problems with Using Long Words Needlessly.” Need we say more?
We spoke at length about how a person’s take on helicopter (and submarine) parenting strongly correlates to their view of governance. These findings cross-party affiliation and self-identification as liberal or conservative and can also vary from topic to topic. All in, it’s a fascinating discussion.
We recorded our discussion with Danny just a couple of weeks before the 2019 college admissions bribery scandal was brought to light. We discuss the implications of Danny’s observations in our grooving session.
Danny shared that he’s lived for long periods without a mobile phone and that he prefers delegating his music selection to radio DJ’s, who might be considered expert in this situation, to bring him new music without the stress of finding it himself.
In our grooving session, we returned to helicopter and submarine parenting styles and how they might impact the next generation of entrepreneurship, corporate policies and management styles. We also spend some time on the ways business leaders manage data inputs from various sources and the potential impact these decisions have.
We hope you enjoy our discussion with Danny and that you subscribe to Behavioral Grooves at the link below. It’s free!
LinksDanny Oppenheimer: https://www.cmu.edu/dietrich/sds/people/faculty/daniel-oppenheimer.html
Carnegie Mellon University: https://www.cmu.edu/
CMU Social and Decision Sciences Department: https://www.cmu.edu/dietrich/
“Democracy Despite Itself: Why a System That Shouldn’t Work at All Works So Well” (MIT Press) https://mitpress.mit.edu/books/democracy-despite-itself
“Psychology: A Cartoon Introduction,” (WW Norton) https://www.goodreads.com/book/show/34068488-psychology
“Easy does it: The role of fluency in cue weighting,” Anuj K. Shah and Daniel M. Oppenheimer, Princeton University: http://journal.sjdm.org/jdm7730.pdf
“The Science of Giving: Experimental Approaches to the Study of Charity” https://psycnet.apa.org/record/2010-23933-000
George Lakoff: https://georgelakoff.com/
Jonathan Haidt & Greg Lukianoff: “The Coddling of the American Mind” https://www.thecoddling.com/
Helicopter parenting: https://en.wikipedia.org/wiki/Helicopter_parent
Free-Range parenting: https://en.wikipedia.org/wiki/Free-range_parenting
Snowplow parenting: https://www.businessinsider.com/parents-call-their-adult-childrens-bosses-snowplow-parenting-2019-4
Submarine parenting: https://www.psychologytoday.com/us/blog/unmapped-country/201603/submarine-parenting
College Admissions Bribery Scandal: https://en.wikipedia.org/wiki/2019_college_admissions_bribery_scandal
Mechanical Turk: https://en.wikipedia.org/wiki/Amazon_Mechanical_Turk
Postmodern Jukebox: http://postmodernjukebox.com/home/
Kurt Nelson: @motivationguru and https://www.linkedin.com/in/kurtwnelson/
Tim Houlihan: @THoulihan and https://www.linkedin.com/in/tim-houlihan-b-e/
Subscribe to Behavioral Grooves: https://behavioralgrooves.podbean.com/
- 01:04:55
Jeff Galak: High Heels and Hedonic Decline
Behavioral Grooves Podcast addJeff Galak, PhD is a professor at the Social and Decision Sciences department in the Dietrich College of Humanities & Social Sciences at Carnegie Mellon University. Jeff’s primary assignment is as an Associate Professor of Marketing in Carnegie Mellon’s Tepper School of Business; however, he is on loan to the Social & Decision Sciences department in the Dietrich College, which is where we caught up with him. This is the second in the series featuring professors from Carnegie Mellon.
Jeff earned his PhD from NYU and often works on research projects across functions, making him a terrific fit for the already-interdisciplinary department of Social & Decision Sciences. He’s so fond of collaboration, he’s even published peer-reviewed papers about how scientific research benefits from it.
Jeff’s research expertise spans a wide variety of topics and interests including consumer behavior, consumer psychology, as well as judgment and decision making. His findings have been published in top academic journals and he has presented his research at top marketing and psychology conferences worldwide. He’s a very curious guy and we found him engaging as he shared his work and the applications of it.
In our discussion with Jeff, he discussed a few of his research initiatives and focused on three areas: (1) his findings in new research on hedonic decline, (2) how high heels became the measure for the social implications of moving to and from a different socio-economic zip codes and (3) we talked about political lies and two primary subcategories we see in political lying: Lies about policies and lies about personal things. His research reveals how we tend to disregard one more than the other.
In our grooving session, we tackle the work and life implications to some of Jeff’s findings. Specifically, we discussed how product developers can create more successful products by leveraging both simplicity and complexity and we discussed implications of high-heeled social changes.
We hope you enjoy our conversation with the very curious researcher, Jeff Galak.
LinksJeff Galak/CMU: https://www.cmu.edu/tepper/faculty-and-research/faculty-by-area/profiles/galak-jeffrey.html
Jeff Galak/personal: http://jeffgalak.com/
Carnegie Mellon University: https://www.cmu.edu/
CMU Social and Decision Sciences Department: https://www.cmu.edu/dietrich/
On hedonic decline: When It Could Have Been Worse, It Gets Better: The Effect of Uncertainty on Hedonic Adaptation
On socio-economic status and sales of high heels: Trickle-down preferences: Preferential conformity to high status peers in fashion choices
Clayton Critcher, UC Berkeley: https://haas.berkeley.edu/faculty/critcher-clayton/
“Let It Go” (Frozen Soundtrack): https://www.youtube.com/watch?v=L0MK7qz13bU
“Bohemian Rhapsody” (Queen): https://www.youtube.com/watch?v=fJ9rUzIMcZQ
“Bohemian Rhapsody” (Lake Street Dive) https://www.youtube.com/watch?v=KqEiWN44L3M
“The Entertainer” (Billy Joel) “…and they cut it down to 3:05”: https://www.youtube.com/watch?v=ozDSk9XUkrc
Toto (founded in 1977) recorded “Africa” in 1982: https://www.youtube.com/watch?v=FTQbiNvZqaY
“Aja” (Steely Dan): https://www.youtube.com/watch?v=fG2seugAgnU
Kurt Nelson: @motivationguru and https://www.linkedin.com/in/kurtwnelson/
Tim Houlihan: @THoulihan and https://www.linkedin.com/in/tim-houlihan-b-e/
Subscribe to Behavioral Grooves: https://behavioralgrooves.podbean.com/
- 00:46:39
Linda Babcock: Helping Women Build Better Careers at Carnegie Mellon
Behavioral Grooves Podcast addThis is the first in a series featuring researchers from Carnegie Mellon University’s Social and Decision Sciences (SDS) department in the Dietrich College of Humanities & Social Sciences. We begin with SDS professor, author, researcher and department chair, Linda Babcock, PhD.
Linda is the James M. Walton Professor of Economics at CMU and a member of the Russell Sage Foundation’s Behavioral Economics Roundtable. Linda has served the National Science Foundation and is the founder and faculty director of the non-profit Program for Research and Outreach on Gender Equity in Society (PROGRESS). She’s been a visiting professor at the University of Chicago, the Harvard Business School, and the California Institute of Technology.
Linda’s research intersects economics and psychology where she focuses on negotiations and dispute resolution. Her work has appeared in the most prestigious economics, industrial relations, psychology, and law journals around the world. Her work has been covered by hundreds of newspapers and magazines in the U.S. and abroad, and she has appeared on numerous television and radio programs discussing her work.
In a recent book with Sara Laschever, Women Don't Ask: Negotiation and the Gender Divide, the authors focus on the importance of women initiating negotiations and the authors explore the societal factors that hold women back from asking for what they want.
In our discussion with Linda, we talked about how working women face more than a glass ceiling, they face something like a labyrinth. We covered the importance of negotiations, and how women need to pay attention to the non-promotable tasks they do at work. And we discussed the importance of interdisciplinary work and the tremendous benefits generated by a department like SDS. Linda shares how great it is that economists, psychologists and astrophysicists sit side-by-side to solve problems in the same department.
In our grooving session, we dive deeper into the practical business applications of Linda’s directive for men to stop asking women to do stuff, how the cross-disciplinary groups serve businesses as well as academic institutions, and we revisit her tips on the importance of negotiation and being mindful about what tasks you do at work.
A note of gratitude: We are grateful to Linda for her efforts in coordinating the SDS series. We are also grateful to all the professors who took time to sit with us – we enjoyed each one! In aggregate, this series was a tremendous amount of fun for us to record and publish. Thank you, CMU, and thank you SDS.
LinksLinda Babcock: https://www.cmu.edu/dietrich/sds/people/faculty/linda-babcock.html
Babcock, Linda & Laschever, Sara (2004). Women Don't Ask Negotiation and the Gender Divide, Princeton Press: Princeton, NJ. https://press.princeton.edu/titles/7575.html
Babcock, Linda & Laschever, Sara (2008). Asking for It: How Women Can Use the Power of Negotiation to Get What They Really Want. Bantam Books: New York City. https://www.goodreads.com/book/show/959775.Ask_for_It
Carnegie Mellon University: https://www.cmu.edu/
CMU Social and Decision Sciences Department: https://www.cmu.edu/dietrich/
Robert Cialdini, PhD: https://www.influenceatwork.com/robert-cialdini-phd/biography/
Eagly, A. H., & Carli, L. L. (2007). Through the labyrinth: The truth about how women become leaders. Boston: Harvard Business School Press. https://hbr.org/product/through-the-labyrinth-the-truth-about-how-women-become-leaders/1691-HBK-ENG
Linda Carli, PhD (Wellsley College): https://www.wellesley.edu/psychology/faculty/carli
Alice Eagly (Northwestern University): https://www.psychology.northwestern.edu/people/faculty/core/profiles/alice-eagly.html
Bruno Mars “That’s What I Like” https://www.youtube.com/watch?v=PMivT7MJ41M
Parliament “Bring the Funk” https://www.youtube.com/watch?v=gjKFCYzqq-A
Run DMC “Walk This Way” (Aerosmith cover) https://www.youtube.com/watch?v=4B_UYYPb-Gk
Kurt Nelson: @motivationguru and https://www.linkedin.com/in/kurtwnelson/
Tim Houlihan: @THoulihan and https://www.linkedin.com/in/tim-houlihan-b-e/
Subscribe to Behavioral Grooves: https://behavioralgrooves.podbean.com/
- 01:11:36
Amit Sood: The Ultimate Happiness Doctor
Behavioral Grooves Podcast addLooking for a simple 5-step plan to be happier? Our guest has one.
Amit Sood, PhD is an author and physician at the world-renowned Mayo Clinic, in Rochester, Minnesota. He specializes in pediatrics, internal medicine and oncology and he also maintains certificates in acupressure, yoga and reiki. His books include two particularly relevant volumes that formed the basis of our discussion: The Guide to Stress-Free Living and Handbook for Happiness. He’s a remarkably well-rounded and humble healthcare practitioner as well as a highly productive author. It’s clear from talking with him that he cares deeply about his patients and the quality of his work. His passion was inspirational for us and we hope you have the same experience.
Our conversation focused on the topic of happiness: things we do to increase it and things we do to reduce it. Amit shared some fascinating insights into specific things that we can do to increase our happiness and we were glad to speak with him.
In the grooving session, Kurt and Tim wove these insights into a broader fabric of the environment we’re in when we go to work. Specifically, we addressed how different types of interactions – contentious, transactional or affiliative – influence our happiness and our productivity in the office. We also deliberated the human condition’s increasing need for responsiveness and how our patience for what we consider a socially-acceptable wait time is growing shorter.
Finally, Kurt and Tim discussed the importance of intentionality that Amit believes is foundational to living a happy life, which acted as a springboard for Kurt to ask, “What song would you have wanted to write?” That question quickly got our brains into some miraculous and happy dreaming.
We hope you enjoy our discussion with Amit Sood and, if you do, please leave us a very brief review on your favorite listening app.
LinksAmit Sood, PhD: https://www.mayoclinic.org/biographies/sood-amit-m-d/bio-20054879 and https://en.wikipedia.org/wiki/Amit_Sood
Mayo Clinic: https://www.mayoclinic.org/
The Guide to Stress-Free Living: https://www.barnesandnoble.com/w/the-mayo-clinic-guide-to-stress-free-living-amit-sood-md/1115183416#/
Handbook for Happiness: https://www.barnesandnoble.com/w/the-mayo-clinic-handbook-for-happiness-amit-sood-md/1119972623?ean=9780738217857
A Fragile Culture (by Jonathan Haidt): https://www.youtube.com/watch?v=8lFsc-xGz7o
In My Life (Paul McCartney & John Lennon): https://www.youtube.com/watch?v=6xx8h4IBrRY
Eleanor Rigby (Paul McCartney & John Lennon): https://www.youtube.com/watch?v=weN-l8SOiFU
If We Were Vampires (by Jason Isbell): https://www.youtube.com/watch?v=JF45uzdPgd4
People Are People (by Depeche Mode): https://www.youtube.com/watch?v=MzGnX-MbYE4
Kurt Nelson: @motivationguru and https://www.linkedin.com/in/kurtwnelson/
Tim Houlihan: @THoulihan and https://www.linkedin.com/in/tim-houlihan-b-e/
Subscribe to Behavioral Grooves: https://behavioralgrooves.podbean.com/
- Se mer