Episoder

  • Whether winning over a hiring manager or winning new business, career success often hinges on how we communicate. That’s why Andrew Seaman is on a mission to help people find the words that work — to get work.

    Seaman is the senior managing editor for jobs and career development at LinkedIn, and as the creator and host of the Get Hired podcast and newsletter, he helps millions hone communication skills to land the jobs they want. According to him, getting opportunities isn’t just about experience or connections, but how we frame and present our personal and professional narratives. With a standard resume, he says, “You're making them connect the dots. And people are not good at that.” Instead, he recommends crafting a story that explains where you’ve been, where you are, and where you hope to go. “Connect the dots for them,” he says, “so they're not viewing you as a person who has bounced around. They're thinking, this person has had a cohesive career.”

    In this episode of Think Fast, Talk Smart, Seaman and host Matt Abrahams explore tools for navigating the interview process, networking on and offline, and communication strategies to get hired.

    Episode Reference Links:

    Andrew Seaman: Website Andrew Seaman: LinkedIn Andrew’s Podcast: Get HiredEp.118 Maximizing Your Brand: Communicating Who You Are to Help Get What You Want Website / YouTube Ep.147 Disrupt Yourself: How to Innovate Who You Are and Become Who You Can Be YouTube Ep.62 Best Of: Summer Learning Series, How Humor Can Be a Secret Weapon in Communication Website / YouTube

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Andrew Seaman, Senior Managing Editor for Jobs and Career Development at LinkedIn.

    (00:00:57) Importance of Online Presence

    The significance of maintaining an online presence and tips on optimizing LinkedIn profiles.

    (00:01:52) Posting on LinkedIn

    The frequency and type of posts on LinkedIn, balancing professional and personal content.

    (00:03:41) Commenting vs. Posting

    Advice on adding value through comments and engaging with posts.

    (00:05:12) Interview Presence

    The importance of presence in interviews, sharing examples of making good and bad impressions.

    (00:06:59) Recovering from Bad Impressions

    The challenges and possibilities of recovering from a poor first impression in an interview setting.

    (00:07:48) Interviewing from the Interviewer's Perspective

    Tips for hiring managers on how to conduct effective interviews and evaluate candidates.

    (00:10:25) Challenging Interview Questions

    The appropriateness and benefits of challenging candidates during interviews to assess their fit and preparedness.

    (00:11:44) Best Practices for Interviewees

    Strategies for interviewees to prepare and effectively answer questions, using the ADD method.

    (00:13:58) Handling Spontaneity in Interviews

    Preparing for interviews when time is limited and the importance of flexibility and adaptability.

    (00:17:17) Following Up After Interviews

    Best practices for following up after an interview to leave a positive impression.

    (00:19:43) Broader Career Advice

    Leveraging online communities and tools for career growth, emphasizing networking.

    (00:22:14) The Final Three Questions

    Andrew shares his favorite response to an interview question, a communicator he admires, and three ingredients for successful communication.

    (00:25:31) Conclusion

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  • Sometimes, what’s communicated to us can have a big impact on how we communicate to others. This episode explores some of the best communication advice — from experts and Think Fast, Talk Smart listeners around the world.

    As teachers of Strategic Communication, lecturers Shawon Jackson and Matt Abrahams have plenty of advice on how to be a better communicator. But in this 150th episode of Think Fast, Talk Smart, the two don’t just discuss the communication strategies they share with students in their class, they also feature communication advice from listeners of the podcast.

    Covering topics like knowing your audience, using transitions to tie together different ideas, and embracing the power of silence, Jackson and Abrahams unpack good advice for good communication in this celebratory episode of Think Fast, Talk Smart.

    Episode Reference Links:

    Stanford Profile: Shawon Jackson Shawon’s Educational Program: Vocal Justice

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction 

    Host Matt Abrahams joins guest Shawon Jackson, a lecturer at Stanford GSB, for the 150th episode of Think Fast, Talk Smart.

    (00:01:25) The Role of Effective Transitions

    The importance of transitions in communication, and an outline of four key types.

    (00:04:11) Techniques for Using Slides

    Advice on creating effective presentation slides, emphasizing story first and less is more.

    (00:07:23) Listener Advice: Knowing Your Audience

    Listeners Kevin Weinstein and Kesinee Angkustsiri Yip share the importance of knowing your audience.

    (00:08:34) Techniques for Understanding Your Audience

    Practical techniques for understanding your audience

    (00:10:49) Listener Advice: The Power of Silence

    Listener Ashita Tenki shares advice on the power of silence in communication.

    (00:11:22) Practicing Silence in Communication

    The benefits of holding silence and techniques for making it more comfortable.

    (00:12:45) Addressing Communication Pet Peeves

    Shawon and Matt share communication pet peeves, and discuss best practices.

    (00:16:07) Listener Advice on the Importance of Listening

    Listener Digant Dave highlights listening as a critical communication tool.

    (00:17:07) Strategies for Effective Listening [00:17:54 - 00:18:19]

    The importance of listening for both content and emotional context in communication.

    (00:19:39) Conclusion

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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  • “What people regret over time are things they didn’t do. They didn’t take that trip, they didn’t ask that person out on a date. They didn’t start that business,” says former political speechwriter and author Dan Pink. “I think it’s because we are slightly over-indexed on risk. We overstate the risk in many circumstances.”

    In this episode of Think Fast, Talk Smart, strategic communications lecturer Matt Abrahams sits down with Pink to hear how we can take more risks and how leaders can inspire others by focusing on the why instead of the how. “There’s almost incontrovertible evidence that a sense of purpose is the most cost-effective performance enhancer that organizations have,” Pink says.

    Episode Reference Links:

    Dan Pink: WebsiteDan’s Books: Website Original Episode: Ep.92 No Regrets: How to Take Risks in Your Communication, Relationships, and Career Website / YouTubeEp.103 Simple Is a Superpower: How to Communicate Any Idea to Any Audience Website / YouTube   Ep.80 Magic Words: Change What You Say to Inspire and Influence Others Website / YouTube

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Dan Pink, a NYT bestselling author and former political speechwriter.

    (00:01:17) Lessons from Political Speechwriting

    Insights from Dan’s experience as a political speechwriter.

    (00:03:58) Speak Like a Human

    The necessity of authentic communication and the power of speaking naturally and directly.

    (00:07:57) The Role of Immediacy in Communication

    How immediacy can enhance connection and engagement in communication.

    (00:09:24) Problem Finding vs. Problem-Solving

    The value of identifying hidden problems in persuasive communication and sales.

    (00:11:21) Understanding and Harnessing Purpose

    How purpose enhances motivation and performance in work and life.

    (00:15:11) Communication, Risk, and Regret

    The impact of perceived versus actual risk in communication and decision-making.

    (00:20:16) Timing and Breaks for Enhanced Performance

    Optimizing performance through strategic timing and the importance of taking breaks.

    (00:22:41) The Final Three Question

    Dan shares communication advice, a communicator he admires, and three ingredients for successful communication.

    (00:25:39) Conclusion

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  • In our personal and professional lives, some conversations are harder than others. To navigate the difficulties of discussing what matters most, Professor Irv Grousbeck says we need the right balance of conviction and compassion.

    At both Stanford Graduate School of Business and Stanford School of Medicine, Grousbeck teaches courses on managing difficult conversations. He equips students with skills to be direct while being respectful, to be strong while being warm, and to resist any urge to beat around the bush. "Directness, with respect, is essential,” he says. "So many of our students feel that if you're direct with someone, somehow that's harsh. The art of good conversation management, I think, does involve directness and respect at the same time."

    In this episode of Think Fast, Talk Smart, Grousbeck and host Matt Abrahams explore practical tips and strategies for navigating difficult conversations, from the importance of listening and pausing, to the value of rehearsing your words in advance.

    Episode Reference Links:

    Stanford Profile: H. Irving GrousbeckIrv’s Book: New Business Ventures and the Entrepreneur Center for Entrepreneurial Studies | Stanford Graduate School of Business

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Irv Grousbeck, lecturer at Stanford GSB, and co-founder and co-director of the GSB Center for Entrepreneurial Studies.

    (00:01:04) Ingredients for Entrepreneurial Success

    The importance of being an opportunity finder and getting comfortable with the domain you are in.

    (00:02:38) Myths About Entrepreneurship

    Dispelling common myths about entrepreneurs.

    (00:03:30) Can Entrepreneurs Be Made?

    The potential for anyone to become an entrepreneur through hard work and exposure.

    (00:04:07) Challenges in Communication

    The most difficult communication challenges students face and tips to handle these situations.

    (00:06:19) Imposter Syndrome

    Dealing with imposter syndrome and advice on how to handle and overcome it.

    (00:07:38) Managing Difficult Conversations

    Manage challenging communication by starting conversations effectively and using collaborative language.

    (00:10:15) Role-Playing Scenario

    A role-playing exercise to demonstrate how to handle a challenging conversation.

    (00:17:37) The Value of Listening

    The importance of listening in crucial conversations and advice on how to listen more effectively.

    (00:18:58)  Career Advice

    Advice on career planning, emphasizing the importance of context and strategic thinking.

    (00:21:57) The Final Three Questions

    Irv shares what he has learned from his students, a communicator he admires, and the key ingredients for successful communication.

    (00:26:02)  Conclusion

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  • Innovation and disruption aren’t just for organizations. According to Whitney Johnson, we can find new possibilities for personal and professional growth — by disrupting ourselves.

    As an executive coach, author, and podcaster, Johnson teaches people how to level up their lives and careers through the power of personal disruption. Her book, Disrupt Yourself: Putting the Power of Disruptive Innovation to Work, reveals how shaking things up enables us to break free of the constraints we might not even know we’re imposing on ourselves. “Personal disruption [is] a process of deliberate self-innovation; a decision to step back from who you are to slingshot into who you can be,” she explains.

    In this Think Fast, Talk Smart episode with host Matt Abrahams, Johnson offers strategies for tailoring messages to different audiences, reveals the key ingredients for successful communication, and explains how disrupting yourself can open new doors and help you reach your full potential.

    Episode Reference Links:

    Whitney Johnson: Website Whitney’s Books: Website Whitney’s Podcast: Disrupt Yourself Podcast Lindsay McMahon’s Podcast: All Ears English Podcast Clayton Christensen’s Book: The Innovator's DilemmaEp.118 Maximizing You Personal Brand: Communicating Who You Are to Help Get What You Want YouTube / Website Ep.138 Speak Your Truth: Why Authenticity Leads to Better Communication YouTube / Website

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces Whitney Johnson, keynote speaker and executive coach.

    (00:01:25) The Concept of Disruption

    The definition of disruption, and the benefits of personal disruption and self-innovation.

    (00:02:48) Identifying and Leveraging Distinctive Strengths

    How to identify distinctive strengths through observing frustrations, listening to compliments, and valuing inherent skills.

    (00:06:11) The S Curve of Learning

    The S curve model, its stages, and how it relates to personal and organizational growth.

    (00:11:56) Tenacity and Tolerance in Personal Disruption

    The importance of tenacity, and the ability to tolerate ambiguity and failure during the disruptive process.

    (00:13:35) Encouraging Disruptive Ideas in Organizations

    Strategies for leaders to foster a culture that encourages disruptive ideas and constructive dialogue within teams.

    (00:17:00) The Final Three Questions

    Whitney shares how she tailors her communication for varying audiences, a communicator she admires, and her recipe for successful communication.

    (00:22:30) Conclusion

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  • Stress can get in the way of our communication with others. To manage our stress, psychologist Jenny Taitz says, we first need to adjust the conversations that we have with ourselves.

    Taitz is an assistant clinical professor in psychiatry at the University of California, Los Angeles, and the author of several books, including Stress Resets: How to Soothe Your Body and Mind in Minutes. According to her, much of the stress we experience is self-created through negative thought patterns and harsh self-criticism. “We're doing this to ourselves all the time,” she says. But as we become aware of these unhelpful mental loops, Taitz’ “resets” can help us disrupt them and reframe self-talk in more productive ways

    In addition to changing our self-talk, Taitz offers tools for refreshing our communication with others. In this episode of Think Fast, Talk Smart, she and host Matt Abrahams explore her G.I.V.E. framework — how being gentle, interested, validating, and easy-mannered equips us for more positive conversations with ourselves and others

    Episode Reference Links:

    Jenny Taitz: Website Jenny’s Book: Website Communicator Jenny admires: Sharon Salzberg Ep.69 Feeling Nervous? How Anxiety Can Fuel Better Communication: YouTube / Website Ep.122 How to Be More Confident and Calm in Your Communication: Managing the "ABC’s" of...: Youtube

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Jenny Taitz, a clinical psychologist and an assistant clinical professor in psychiatry at UCLA.

    (00:00:51) Understanding the Stress Cycle

    Explanation of the stress cycle, highlighting common mistakes in stress management.

    (00:02:38) Practical Tips for Managing Stress

    Advice on resetting the mind, body, and behavior to manage stress more effectively.

    (00:05:50) Addressing Overthinking and Rumination

    Techniques for reducing overthinking and rumination, and recognizing and redirecting unproductive thought patterns.

    (00:08:45) Swapping "Why" for "How"

    Benefits of changing one's internal dialogue from "why" to "how" questions, facilitating a more proactive and less stressful mindset.

    (00:10:56) Communicating Empathy

    Introduction to the GIVE acronym, a method to help improve empathetic communication.

    (00:12:58) The Final Three Questions

    Jenny shares her personal methods for managing stress, a communicator she admires, and three ingredients for successful communication.

    (00:17:33) Conclusion

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  • Whether we realize it or not, we negotiate everyday. But when we approach these situations as a win-or-lose battle, we’re already showing resistance, and setting ourselves up for difficulty. But what if you reframed the whole idea, to think of a negotiation not as a fight, but as a problem-solving exercise involving emotions?

    In this episode of Think Fast, Talk Smart, Matt Abrahams speaks with Stanford GSB Professor Emeritus Margaret Neale about what she has learned in her decades of researching negotiation and the steps that lead to more collaborative problem-solving.

    Listen as Neale shares tips on how to approach negotiations with intention, and what strategies can help us more easily communicate our wants and needs. She is the coauthor of Getting (More of) What You Want: How the Secrets of Economics and Psychology Can Help You Negotiate Anything, in Business and in Life.

    Episode Reference Links:

    Stanford Profile: Margaret Ann Neale Maggie’s Book: Getting (More of) What You WantOriginal Episode: Ep.15 The Art of Negotiation: How to Get More of What You Want Website / YouTube 

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Maggie Neale, the Adams Distinguished Professor of Management Emerita at Stanford GSB

    (00:01:22) Definition of Negotiation

    Negotiation as collaborative problem-solving, emphasizing mutual benefit over adversarial tactics

    (00:04:28) Planning and Preparation

    Strategies for preparing for negotiations, including understanding alternatives and setting a reservation price.

    (00:08:41) Structuring Negotiation Messages

    Structuring negotiation messages, including the concept of chunking multiple issues together.

    (00:10:17) Role of Emotion in Negotiation 

    How different emotions influence thinking and the importance of managing emotions in negotiation.

    (00:11:31) Best Communication Advice

    Maggie shares her best communication advice, a communicator she admires, and ingredients for successful communication.

    (00:14:34) Conclusion

    Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business and hosted by Matt Abrahams. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  • Many of us would rank getting along with colleagues as an important aspect of work, but, as Amy Gallo explains, relationships devoid of disagreement can actually be less productive. 

    “While our natural human instinct is to avoid conflict, I believe that conflicts are not only an inevitable part of interacting with other humans, but they're a necessary part.”

    Gallo is a workplace expert, host of HBR’s Women at Work podcast, and the author of Getting Along: How to Work With Anyone. Across her work, Gallo touts that the key to transforming conflicts into something productive is to understand its root cause and learn how to reframe them. 

    “Even at the base of those unhealthy conflicts or those unproductive conflicts is something that needs to be resolved,” she says. 

    In her conversation with host and strategic communications lecturer Matt Abrahams, Gallo provides useful frameworks and new concepts on how we can approach conflicts at work.  

    Episode Reference Links:

    Amy Gallo: Website Amy Gallo’s Books: Website Amy Gallo’s Podcast: Women at WorkEp.132 Lean Into Failure: How to Make Mistakes That Work Website / YouTube

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction

    Matt Abrahams introduces guest Amy Gallo, a workplace expert on communication and conflict.

    (00:01:00) The Role of Conflict in the Workplace

    The benefits of conflict in professional settings and why not having enough conflict can be detrimental.

    (00:02:26) Facilitating Effective Conflict

    Strategies for creating productive conflict and the importance of normalizing conflict.

    (00:04:45) Frameworks for Navigating Unhealthy Conflict

    Detailed framework for addressing and transforming unhealthy conflicts into productive discussions.

    (00:11:56) The Power of Workplace Friendships

    How workplace friendships can enhance job performance and personal satisfaction.

    (00:14:01) Balancing Friendships and Professional Boundaries

    Advice on maintaining effective relationships without compromising professional integrity or favoritism.

    (00:16:53) The Final Three Questions

    Amy shares a conflict she handled effectively, a communicator she admires, and her recipe for successful communication.

    (00:20:01) Conclusion

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  • In choosing who to date, what job to pursue, or how to invest our money, most people are just looking for a reason to move forward. But according to Professor Ilya Strebulaev, we should be looking for something else: a reason to bail.

    "The smartest venture capitalists ask a very different question from what most of us ask," says Strebulaev. Instead of asking “‘Why should we invest?’, venture capitalists approach every new opportunity with [the] question: Why should we not proceed?” This contrarian mindset is at the heart of Strebulaev's new book The Venture Mindset, which reveals how the strategies of top VCs can help anyone make sharper decisions. 

    In this episode of Think Fast, Talk Smart, Strebulaev joins host Matt Abrahams to discuss how the venture mindset can help anyone — investor or not — weigh alternatives, make decisions, and move forward without looking back.

    Episode Reference Links:

    Ilya Strebulaev: Website Stanford Profile: WebsiteIlya’s Book: The Venture Mindset Venture Capital InitiativeArticle Ilya & Alex Dang wrote: 3 Things VCs Do That Can Help You Land Your Dream Job After Getting Laid Off Ilya’s co-teacher for his Venture Capital class: Brian Jacobs Ep.41 Speak Like a Founder: How Successful Entrepreneurs Communicate to Their Teams YouTube / Website Ep.56 Lean Messaging: How Simple Messages Really Stick YouTube / Website

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Ilya Strebulaev, founder of the GSB's Venture Capital Initiative and professor at Stanford Graduate School of Business.

    (00:00:53) The Venture Mindset

    Insights into the venture mindset as a new mental model for making smarter, quicker decisions.

    (00:02:22) Embracing Failure

    How venture capitalists embrace and learn from failure to achieve success.

    (00:05:21) Decision-Making in Venture Capital

    A unique approach to decision making based on what successful venture capitalists do.

    (00:07:34) Applying Venture Principles in Personal and Professional Life

    Venture mindset principles that can help individuals in job transitions and personal growth.

    (00:10:05) Lessons from Teaching Venture Capital

    Ilya outlines key takeaways he hopes his students learn from his class, including thinking differently and networking effectively.

    (00:13:25) Passionate Communication

    Using descriptive language to engage others, including mixing familiar terms with unique ones to enhance communication about passions

    (00:15:29) The Final Three Questions

    Ilya shares how he has grown from writing his book, a communicator he admires, and three ingredients for successful communication.

    (00:18:59) Conclusion

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  • A special live edition from the Me2We event at Stanford, where strategic communications expert and podcast host Matt Abrahams joins four distinguished faculty members from Stanford Graduate School of Business:

    Michelle Gelfand explores the dynamics of cross-cultural organizational behavior.Brian Lowery discusses the societal implications of racial perceptions.Deborah Gruenfeld reveals insights into power dynamics and personal presence.Zakary Tormala delves into the nuances of persuasive language.

    Episode Reference Links:

    Michelle Gelfand: WebsiteMichelle Gelfand Stanford Profile: Website Michelle Gelfand’s Book: Rule Makers, Rule Breakers: How Tight and Loose Cultures Wire Our World Michelle Gelfand's Tight-Loose QuizBrian Lowery: Website Brian Lowery’s Stanford Profile: Website Brian Lowery’s Book: Selfless: The Social Creation of "You" Brian Lowery’s Podcast: Know What You See Deborah Gruenfeld’s Stanford Profile: Website Deborah Gruenfeld’s Book: Acting With Power: Why We Are More Powerful Than We Believe Zak Tormala’s Stanford Profile: Website Ep.67 What is Normal? How Culture Affects Communication Styles YouTube / Website Ep.84 Quick Thinks: How Others Define Us YouTube / Website Ep.11 The Science of Influence: How to Persuade Others and Hold Their Attention YouTube / Website Ep.12 It’s Not What You Say It’s How You Say It: How to Communicate Power Youtube / Website

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction

    Producer Jenny Luna and host Matt Abrahams introduce a live episode featuring four Stanford GSB faculty members.

    (00:01:40) Navigating Conflicts and Negotiations in Diverse Settings

    Michelle Gelfand discusses managing conflicts and negotiations in broader societal and cultural contexts.

    (00:04:51) Understanding and Managing Diversity

    Brian Lowery introduces the Stanford Institute on Race and outlines strategies for leaders to foster inclusivity and manage diverse workforces.

    (00:07:57) Dynamics of Power and Influence

    Deborah Gruenfeld shares the implications of power dynamics and how they shift from virtual to in-person interactions.

    (00:14:04) Persuasion and Effective Communication

    Zakary Tormala gives insight into the use of pronouns in persuasive communication and the impact of language in shaping audience engagement.

    (00:18:44) Acting with Power in Interactions

    Deborah Gruenfeld discusses her ongoing research on how power dynamics influence investor decisions in startup teams.

    (00:20:47) The Pursuit of Meaningfulness

    Brian Lowery talks about his current focus on what makes life meaningful.

    (00:24:14) Cultural Tightness and Looseness

    Michelle Gelfand explains her research on how cultures manage norms and rules, and the concept of "tight" and "loose" cultures.

    (00:28:52) Persuasive Communication

    Zakary Tormala shares insights from his latest research on framing effects in communication.

    (00:32:13) Participant Reflections

    A Stanford LEAD participant shares experiences from Brian Lowery's class, emphasizing the importance of perspective-taking and trust in leadership.

    (00:33:15) Conclusion

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  • So you want to lead your team toward innovation. Does that require that you know where you’re going? Not according to Linda Hill.

    Hill is a professor of business administration at Harvard Business School whose research focuses on leadership and how organizations achieve innovation. When it comes to generating breakthrough ideas, Hill says it’s less about a creative vision and more about stepping into the unknown. “Innovation [is] not about an individual coming up with a new idea,” she says. “Instead, innovation is the result of the collaboration of people with diverse expertise and diverse perspectives coming together, being able to collaborate, being able to experiment together and learn.”

    In this episode of Think Fast, Talk Smart, Hill and host Matt Abrahams discuss how leaders can foster cultures and environments where innovation thrives — where teams use communication and collaboration to “co-create the future.”

    Episode Reference Links:

    Harvard Business School Profile: Website Linda's books: Collective Genius: The Art and Practice of Leading Innovation Being the Boss, with a New Preface: The 3 Imperatives for Becoming a Great Leader Becoming a Manager: How New Managers Master the Challenges of Leadership Linda’s article on the value of collaboration & conflict: Collective Genius Communicator Linda admires: Vineet Nayar + Employees First, Customers Second 

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Linda Hill, an expert in leadership development and innovation from Harvard Business School.

    (00:01:10) Leading for Innovation vs. Leading for Change

    Fundamental differences between leading for innovation and for change, and the unique challenges required for innovation.

    (00:02:53) Creating a Culture of Innovation

    The essential components of a culture that promotes innovation, with focus on communication and collaboration.

    (00:06:21) The Role of Shared Values and Purpose in Innovation

    Shared values, and the distinction between vision and purpose within innovative organizations.

    (00:09:43) Communication's Impact on Innovation

    How effective communication facilitates innovation, including strategies for engaging diverse teams and the significance of storytelling.

    (00:14:30) Conflict and Creativity in Collaborative Environments

    The value of conflict in innovation, and how managing disagreements and diverse viewpoints can lead to more creative solutions.

    (00:16:06) The Final Three Questions

    Linda Hill shares practices to foster collaboration with others, a communicator she admires, and her ingredients for successful communication.

    (00:19:54) Conclusion

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  • Preparing to speak in front of a skeptical audience is more than thinking about objections beforehand – there are specific techniques you can use to respond to these challenging situations without sounding defensive, evasive, or dismissive. Here, we offer a few key tips for how to handle skepticism with aplomb.

    In this podcast, host Matt Abrahams and Stanford GSB lecturer Burt Alper share how to prepare for these challenges from your audience and discuss the importance of tactics like acknowledging audience input, reframing responses, and how to remain cool, collected, and credible.

    Episode Reference Links:

    Burt Alper: WebsiteStanford Profile: Website Ep.102 Create a Presence: How to Communicate in a Way Others Can Feel: Website / YouTube Ep.70 Keep ’Em Coming: Why Your First Ideas Aren’t Always the Best: Website / YouTube Original Episode - Ep.5 From Monologue to Dialogue: How to Handle a Skeptical Audience: Website / YouTube

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces the episode and guest Burt Alper, a fellow strategic communication lecturer at Stanford GSB

    (00:00:55) Handling Direct Objections

    Confronting direct objections during presentations, particularly in professional settings like executive meetings or at the GSB.

    (00:02:37) Preparation for Objections

    The importance of preparation when anticipating objections and strategies for foreseeing potential pushbacks.

    (00:03:50) Emotional vs. Logical Objections

    Distinctions between emotional and logical objections and how these types of objections manifest in conversations.

    (00:06:09) The Power of Reframing

    The technique of reframing in objection handling and altering the context of a conversation to address concerns without conceding.

    (00:08:17) The Role of Paraphrasing

    Paraphrasing as a critical skill for clarifying and addressing objections, with the benefits of accurately restating concerns to ensure mutual understanding.

    (00:12:11) The Final Three Questions

    Burt Alper shares the best communication advice he’s received, a communicator he admires, and his ingredients for successful communication.

    (00:14:55) Conclusion

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  • Whether you're looking to boost your productivity, find more joy in your work, or simply be more present in the moment, you need flow — and research by Assistant Professor David Melnikoff could help you find it.

    Melnikoff investigates how we pursue our goals, and how flow — the state of being totally immersed and engaged in what we’re doing — can help us achieve them. According to him, flow isn’t necessarily about enjoying a task or activity for its own sake, but more about the process of discovery that unfolds as we take action in the face of uncertainty. “The source of flow is engaging in an activity that allows you to reduce uncertainty about your future, engaging in actions that reduce possible future outcomes, or ideally, eliminate all possible future outcomes except for one,” he says. With each action that we take, the path before us narrows, leading us more directly to the goal that we’ve set.

    In this episode of Think Fast, Talk Smart, Melnikoff shares why uncertainty presents us with the opportunity to step into the flow state, to experience more focus and engagement, and to supercharge our goal pursuit and performance

    Episode Reference Links:

    David Melnikoff: WebsiteDr. Laurie Santos (Communicator Melnikoff admires) The Happiness Lab Podcast — Dr. Laurie Santos (Podcast of communicator Melnikoff admires) Ep.59 From Dreaming to Doing: How We Set and Achieve Goals Website / YouTube Ep.104 How to Change: Building Better Habits and Behaviors (And Getting Out of Your Own Way Website / YouTube

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction

    Host Matt Abraham welcomes guest David Melnikoff, an assistant professor of organizational behavior at Stanford GSB and an expert on flow and goal achievement.

    (00:00:40) Understanding Flow and Its Benefits

    The definition of flow and the reversal of the usual dynamic of goal pursuit.

    (00:02:20) Achieving and Maintaining Flow

    Misconceptions about achieving flow and the role of reducing uncertainty in engaging activities. 

    (00:06:22) Flow in Business and Leadership

    Applying flow principles to business, emphasizing the structuring of tasks and goals to induce flow through uncertainty reduction. 

    (00:08:39) Personal Applications of Flow for Goal Pursuit

    How to utilize flow principles to set and achieve goals with advice on framing tasks to maximize uncertainty and flow. 

    (00:11:03) Collaborative Flow and Communication

    The potential for shared flow experiences in collaborative settings and the role of communication in facilitating flow.

    (00:13:05) Goal Setting and Achievement Advice

    Advice on goal setting, advocating for goals with a degree of uncertainty to enhance engagement and likelihood of entering a flow state.

    (00:14:43) The Final Three Questions

    David Melnikoff shares how he invites flow into his life, a communicator he admires, and his recipe for communication.

    (00:16:17) Conclusion

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  • From the way you communicate, to the way build your life and career, Graham Weaver, MBA ’99, says it’s about “giving yourself permission to fully be yourself. You can never go wrong when you’re saying your truth.”

    Weaver is a lecturer in management, a GSB alum, and the founder and a partner of Alpine Investors. He stresses the importance of direct communication, highlighting how avoiding it can lead to wasted time, energy, and even financial losses. Reflecting on his own experiences in private equity, Weaver admits to struggling with being conflict-averse and not speaking his truth directly, which resulted in getting into bad deals and big losses for his company. “People think that by being indirect, they’re being kind, but all they're doing is creating confusion,” he says. “Clarity is compassionate. Even if it's not what they want to hear, the more direct and clear you can be, the more compassionate that is for the other person.”

    In this episode of Think Fast, Talk Smart, Weaver and host Matt Abrahams explore how being true to oneself not only fosters personal fulfillment but also enables us to show up better for others. Authenticity and self-belief lay the foundation for effective communication, leadership, and ultimately, success.

    Episode Reference Links:

    Graham Weaver: WebsiteLast Lecture Series: How to Live an Asymmetric Life (Link to Graham’s Last Lecture)H. Irving Grousbeck (Stanford profile of Graham’s mentor and communicator he most admires)Ep.82 - It’s Not About You: Why Effective Communicators Put Others First YouTube / Website Ep.118 - Maximizing Your Personal Brand: Communicating Who You Are to Help Get What You Want YouTube / Website

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction

    Matt Abrahams introduces guest Graham Weaver, a Stanford alum and lecturer in management at GSB.

    (00:0:43) Interpersonal and Intrapersonal Skills in Business

    How skills like understanding personal dreams and overcoming limiting beliefs play a critical role in business success.

    (00:04:58) Living an Asymmetrical Life

    Living an asymmetrical life, including the importance of doing hard things, pursuing your passions, committing long-term, and writing your own story.

    (00:10:10) Lessons from Taylor Swift

    Business and personal inspiration from Taylor Swift's response to professional setbacks, highlighting her work ethic and resilience.

    (00:13:04) Personal Growth and Enlightenment

    Graham’s journey towards enlightenment and the practices he adopts to improve his personal and professional life.

    (00:16:08) The Final Three Questions

    Graham shares what differentiates an exceptional from average leader, a communicator he admires and his ingredients for successful communication.

    (00:21:05) Conclusion

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  • If communication is like painting, words are the primary colors. But to convey deeper meaning, we need a broader color palette, which Dana Carney says requires the mastery of nonverbal communication.

    We often focus on the words that we say when honing our communication, but according to Carney, there are many instances “where nonverbals start to be more meaningful than verbals.” A professor at Berkeley’s Haas School of Business and the George Quist Chair in Business Ethics, Carney researches the nonverbal ways in which we communicate our biases, our preferences, our power, and our status.

    As Carney explores in her forthcoming book, The Five Nonverbal Rules of Power, there are several key areas of nonverbal behavior that we need to grasp in order to fully tap our potential as communicators. In this episode of Think Fast, Talk Smart, she and host Matt Abrahams discuss how to read the nonverbal communication of others — and how to gain control of the nonverbals we express to the world.

    Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.

    Episode Reference Links:

    Dana Carney: WebsiteEp.12 - It’s Not What You Say, It’s How You Say It: How to Communicate Power Website / YouTube Ep.16 - How to Craft Your Body Language When Confronting Objections Website / YouTube 

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction

    Matt Abrahams introduces guest Dana Carney, an expert in nonverbal communication.

    (00:01:12) Understanding Nonverbal Communication

    Foundational aspects of nonverbal communication, dividing it into perception and expression, and emphasizing the importance of facial expressions and body language.

    (00:02:11) The Nonverbal Rules of Power

    How nonverbal communication influences perceptions of power and status and the concept of the "five nonverbal rules of power".

    (00:04:37) Cultural and Contextual Variations

    The impact of culture and context on nonverbal cues, discussing how cultural differences can alter the interpretation of behaviors such as eye contact and proximity.

    (00:08:10) The Balance Between Verbal and Nonverbal Communication

    Verbal versus nonverbal communication and its significance especially in contexts where honesty or bias might be in question.

    (00:09:15) Achieving Communication Goals Through Nonverbals

    How understanding nonverbal cues can help individuals achieve specific social interaction goals.

    (0012:51) Enhancing Nonverbal Communication Skills

    Practical advice for becoming more aware of one's nonverbal communication, including self-observation and seeking feedback from others.

    (00:16:13) The Final Three Questions

    Dana shares a nonverbal behavior that demonstrates confidence, a communicator she admires, and her recipe for successful communication.

    (00:21:09) Conclusion

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  • Disagreement and conflict may look the same on the surface, but the two concepts are, in fact, very different. According to Julia Minson, knowing how these notions differ is crucial to how you approach them. 

    In this episode of Think Fast Talk Smart, Minson and strategic communication lecturer Matt Abrahams delve into the intricacies of conflict and disagreement. Minson, an associate professor of public policy at the Harvard Kennedy School and Stanford University alumna, also shares her expertise on decision-making and conflict negotiation. Minson emphasizes the need for genuine curiosity and receptiveness in communication to foster productive dialogue.

    Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.

    Episode Reference Links:

    Julia Minson: WebsiteUnderestimating Counterparts’ Learning Goals Impairs Conflictual Conversations (Julia’s study about people’s goals when talking to those they disagree with)To have better disagreements, change your words (Article by Julia about HEAR)Ep.30 - Dissolve Disagreements: How Communication Impacts Conflict: Website / YouTube Ep.72 - Quick Thinks: Talk it Out - How to Successfully Negotiate and Resolve Conflict: Website / YouTube

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction

    Matt introduces guest Julia Minson, who is an expert in decision-making, conflict negotiation, and the psychology of disagreement.

    (00:00:54) Journey into Conflict and Disagreement Research

    Julia gives insight into her background and what led her to research disagreement and conflict.

    (00:01:55) Distinguishing Between Disagreement and Conflict

    The difference between disagreement and conflict, and why understanding this distinction is crucial for effective communication.

    (00:04:12) Strategies for Disagreeing Better

    Practical advice on how to disagree constructively without escalating to conflict, focusing on expressing and acting with curiosity.

    (00:07:05) Demonstrating Curiosity and Conversational Receptiveness

    Tactics for showing curiosity and conversational receptiveness, including using the HEAR acronym to maintain constructive dialogues.

    (00:14:38) Managing Conflict

    Managing and navigating conflict, emphasizing emotional readiness and the importance of choosing battles wisely.

    (00:18:25) The Final Three Questions

    Julia shares personal experiences with conflict and disagreement, a communicator she admires, and her recipe for successful communication.

    (00:22:48) Conclusion

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    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  • Why deep connection with others starts by connecting more deeply with ourselves.

    How are you feeling right now? According to Celine Teoh, we all need to ask ourselves that question more often — and be more precise in how we answer it.

    Teoh is a facilitator of the course Interpersonal Dynamics, one of Stanford Graduate School of Business’s most iconic classes. In her work with students and as a CEO coach, Teoh encourages people to get better acquainted with their feelings. “Feelings are data,” she says. “In the rest of our logical lives, we would never make decisions on bad or highly abstract data. But we’ll do that with feelings.”

    In this episode of Think Fast, Talk Smart: The Podcast, Teoh and host Matt Abrahams discuss how developing greater emotional awareness can help us achieve more agency and empathy in our personal and professional lives.

    Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.

    Episode Reference Links:

    Celine Teoh: WebsiteInterpersonal Dynamics (Program at GSB Celine facilitates)Connect - Building Exceptional Relationships (Book by Carol Robin that Celine recommends)The Gottman Institute (Website for John Gottman, whose research Celine mentions and is referenced in the Interpersonal Dynamics course)Ep.77 - All the Feels: The Personal and Professional Power of Emotional Awareness:  YouTube / Website

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Celine Teoh and the episodes' focus on the value of emotions in communication.

    (00:01:09) Discovering Self Through Interpersonal Dynamics

    Overview of the Interpersonal Dynamics course at Stanford GSB, also known as "touchy feely"

    (00:03:48) Integrating “Touchy Feely” in Logical and Action-Oriented Environments

    Incorporating empathy and emotional connection in organizations that prioritize logic and action.

    (00:05:47) Enhancing Connection and Empathy

    Advice on building connections with others, including the importance of being clear and embracing vulnerability.

    (00:08:36) Managing Conflict with Empathy

    Approaching challenges and conflict at work in a way that maintains and strengthens relationships.

    (00:11:29) Enhancing Empathy, Feedback, and Communication Skills

    Guidance for improving empathy, seeking feedback, and honing communication skills.

    (00:13:52) The Final Three Questions

    Celine Teoh shares the best communication advice she has received, a communicator she admires, and outlines her first three ingredients for successful communication.

    (00:17:07) Conclusion

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  • Leveraging AI to unlock new levels of creativity and communication innovation

    Join Matt Abrahams with creativity and innovation experts Jeremy Utley and Kian Gohar to explore the transformative potential of AI in the realms of creativity and problem-solving.

    If you treat artificial intelligence like an oracle, you’ll likely be disappointed. But if you treat it like a teammate, Utley and Gohar say you’ll be surprised just how helpful a collaborator it can be.

    Utley, an adjunct professor at the Stanford d.school, and Gohar, a bestselling author, keynote speaker, and futurist, have researched how teams can integrate AI into existing workflows to generate more creative ideas and streamline problem-solving. As they’ve found, large language models (LLMs) like ChatGPT can be powerful tools for innovation. But without knowing how to implement them, “Most teams leave the vast majority of their innovation potential on the table,” Utley says. In a new white paper, he and Gohar illuminate the path teams can take to use generative AI as a “conversation partner” and transform their brainstorming efforts as a result.

    In this episode of Think Fast, Talk Smart, Utley and Gohar discuss how innovators can stop viewing AI as a magic 8-ball, and start treating it as a companion — one ready to roll up its sleeves and dig deep for new ideas.

    Think Fast, Talk Smart is a podcast produced by Stanford Graduate School of Business. Each episode provides concrete, easy-to-implement tools and techniques to help you hone and enhance your communication skills.

    Episode Reference Links:

    Jeremy Utley: WebsiteJeremy's book: IdeaflowKian Gohar: Website + GeolabKian's book: Competing In The New World Of WorkFIXITHBR article by Jeremy and Kian: Don’t Let Gen AI Limit Your Team’s CreativityEp.70 - Keep ’Em Coming: Why Your First Ideas Aren’t Always the Best: YouTube / Website Ep.77 - Quick Thinks: AI Has Entered the Chat: YouTube / Website Communicators Kian admires:Peggy Noonan + Declarations at The Wall Street Journal Sam Horn + Tongue Fu!: How to Deflect, Disarm, and Defuse Any Verbal Conflict

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction to Utley & Gohar

    Matt Abrahams introduces guests Jeremy Utley and Kian Gohar, and their respective books.

    (00:01:02) Motivation Behind the Study on AI's Impact

    AI's impact on creativity and problem-solving, including an experiment involving human ideation with and without AI assistance.

    (00:03:32) Research Findings on AI and Innovation

    Specific practices to effectively use AI in teams for idea generation and the counterintuitive feelings associated with AI-assisted work.

    (00:04:37) The Counterintuitive Nature of AI Assistance

    Why teams that used AI effectively felt worse about their work, and the importance of adjusting work processes to incorporate AI as a collaborative tool.

    (00:07:59) The FIXIT Methodology for AI Collaboration

    The FIXIT methodology, a five-step process to enhance collaboration with AI.

    (00:12:29) Enhancing Conversations with AI

    Improving conversations with AI, including using audio messages for interaction and exploring different large language models for varied inputs.

    (00:17:45) The Final Three Questions

    Jeremy Utley offers a starting point for individuals new to ChatGPT, and Kian Gohar shares two communicators he admires and his three ingredients for successful communication.

    (00:22:57) Conclusion

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  • The ways supercommunicators operate and how to emulate their techniques.

    Across more than 130 episodes, Think Fast, Talk Smart has touched a lot on what it takes to be a good communicator. But what about reaching that next level? What about being a “supercommunicator”? Supercommunicator is a term used by Pulitzer Prize winning journalist and author Charles Duhigg in his latest book, Supercommunicators: How to Unlock the Secret Language of Connection. 

    In this podcast episode, Abrahams and Duhigg explore the precise techniques that distinguish a good communicator from a “supercommunicator:” traits such as active listening; looping for understanding to demonstrate genuine engagement; and identifying what someone is truly feeling, underneath what they actually say.

    Episode Reference Links:

    Charles Duhigg: WebsiteCharles Duhigg: BooksDuhigg’s New Yorker articleThalia Wheatley’s research study: The Repurposed Social Brain Nicholas Epley’s research paper: Overly Shallow?: Miscalibrated Expectations Create a Barrier to Deeper ConversationAlison Wood Brooks’ research paper: The Conversational Circumplex: Identifying, Prioritizing, and Pursuing Informational and Relational Motives in ConversationMichael Yeomans’ research paper: It Helps to Ask: The Cumulative Benefits of Asking Follow-Up QuestionsSheila Heen’s research project: Harvard Negotiation ProjectEp.92 - No Regrets: How to Take Risks: YouTube / Website Ep.82 - It’s Not About You: Why Effective Communicators Put Others First: YouTube / Website Ep.103 - Simple is a Superpower: How to Communicate Any Idea to an Audience: YouTube / Website

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Charles Duhigg and his new book Super Communicators.

    (00:01:26) Transition from Habits to Communication

    Duhigg shares how personal experiences and a desire to understand human interactions motivated him to explore communication.

    (00:02:51) The Neuroscience of Connection 

    The neuroscience behind successful communication and the role of neural entrainment in establishing connection and understanding.

    (00:04:21) Storytelling as a Powerful Communication Tool

    The importance of storytelling in communication and how stories foster empathy and engagement.

    (00:06:16) Identifying and Aligning Conversation Types 

    Three types of conversations (practical, emotional, social) and the necessity of aligning conversation types for effective communication.

    (00:08:07) Practices of Super Communicators 

    Insights into the habits of super communicators, including their approach to recognizing conversation types and the importance of deep listening.

    (00:15:02) Navigating Conflict Through Effective Communication 

    Managing conflictual conversations with a focus on listening, understanding, and managing control dynamics.

    (00:20:50) Challenges of Online Communication 

    Challenges and strategies for communicating in online and virtual settings.

    (00:25:04) The Craft and Impact of Storytelling

    Approaches to storytelling and its significance in making complex ideas memorable and engaging.

    (00:29:06) Developing New Communication Habits 

    New communication habits developed from Duhigg's research and their impact on personal and professional interactions.

    (00:31:02) The Final Three Questions

    Charles Duhigg discusses the importance of deep questions, the communicator he most admires, and his recipe for successful communication.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

  • Effective and productive teams and relationships are based on the ability to communicate safely and to fail successfully. In this episode, Amy Edmondson, a professor at Harvard Business School and author of The Right Kind of Wrong: The Science of Failing Well, shares profound insights on the different types of failure—basic, complex, and intelligent—and their implications for learning and innovation. 

    In her conversation with host and Strategic Communications lecturer Matt Abrahams, Edmonson opens up about her struggles with failure, highlighting the importance of moving from rumination to reflection. This episode offers listeners a comprehensive guide to fostering an environment where failure is not feared but embraced as a crucial step toward growth and success.

    Episode Reference Links:

    Amy Edmondson: WebsiteAmy’s Books: The Fearless Organization & Right Kind of Wrong Amy’s paper with Ingrid Nembhard: Making it Safe: The Effects of Leader Inclusiveness Amy’s admired communicator Nicolai Tangen’s podcast: In Good CompanyEp.26 - Words Matter: How to Make Your Communication Inclusive: Website / YouTubeEp.112 - From Mistakes to “Missed Takes” : Youtube 

    Connect:

    Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn Page,  Instagram, YouTubeMatt Abrahams >>> LinkedInStanford GSB >>> LinkedIn & Twitter

    Chapters:

    (00:00:00) Introduction

    Matt Abrahams introduces guest Amy Edmondson and her new book the Right Kind of Wrong: The Science of Failing Well.

    (00:01:38) Psychological Safety Communication Strategies

    The concept of psychological safety and its role in fostering open communication and risk-taking within teams.

    (00:05:36) Leader's Role in Creating a Safe Environment

    A leader's role in acknowledging vulnerability and creating a culture of appreciation for candid feedback.

    (00:08:27) Empowering Every Team Member

    Benefits of empowering every team member to contribute to psychological safety.

    (00:10:46) Understanding Failure

    The importance of psychological safety in admitting mistakes and exploring the concept of failure.

    (00:14:07) Communicating About Failure

    How leaders can effectively communicate about failures to encourage team learning and resilience. 

    (00:18:34) Unequal Opportunity to Fail

    The unequal opportunity to fail, particularly for underrepresented groups.

    (00:20:39) The Final Three Questions

    Amy Edmondson shares her challenges with failure, a communicator she most admires, and three ingredients to a successful communication recipe.

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.