Episodes
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Host: Phil Street (FIH)
Guests:
James McComas (FIH)Isabel Hargreaves (MIH)Harsh Sodhani (AIH)Artwork and Branding: Sonia Cresswell (MIH)
Music by: Leon Williams (FIH)
Episode Summary:
In this deeply insightful episode of "I'm In", Phil and his expert guests — James McComas, Isabel Hargreaves, and Harsh Sodhani — explore the critical yet often overlooked topic of self-care. This episode dives into understanding and implementing self-care strategies amidst the busy and often demanding lives of hospitality professionals. Whether you're a seasoned veteran or new to the industry, this discussion offers practical advice to help maintain balance and productivity.
Main Topic: Self-Care Essentials for the Hospitality Industry
Our panel covered the following key points: -
Self-accountabilitySelf-awareness Destruction of the term “Work/Life Balance”Finding your joyIdentifying your own patternsSaying NoResponding to your own energyThe business’ perspectiveRecommendations for implementing a self-care regimeWhy They Said "I'm In":
James McComas: Continues to support professional growth through the Institute of Hospitality (IoH), valuing opportunities for Continuing Professional Development (CPD) and networking. As someone who recognises the importance of connecting with industry colleagues and learning across sectors, James' "I'm in" is a testament to his commitment to both personal and professional development.Isabel Hargreaves: Committed to giving back to the hospitality industry through her work with IOH, Isabel is passionate about leveraging her extensive experience to support the next generation of professionals. Her "I'm in" underscores her desire to contribute to a charitable cause and ensure the continued growth and well-being of newcomers in the industry.Harsh Sodhani: As a frequent LinkedIn top voice and an advocate for mentorship and networking, Harsh's "I'm in" highlights the significance of professional learning and growth. Moving to the UK to expand his career, he places great value on the IoH network, which has provided him with invaluable mentorship and connections in a new country.Thank you for tuning into "I'm In." Don't forget to subscribe, rate, and leave a review on your favourite podcast platform. Your feedback helps us continue to bring insightful and inspiring content to our listeners.
**Join the Conversation:**
- Twitter: @IoH_Online
- Instagram: @ioh_online
- LinkedIn: https://www.linkedin.com/company/institute-of-hospitality/
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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In this engaging episode of I’m In, host Phil Street is joined by three more influential figures in the from within the Institute of Hospitality Membership: Chris Eigelaar FIH, Raul De Souza FIH (MIH at time of booking), and tuning in from Nigeria, Marvellous Dada AIH. Together, they explore the nuanced and compelling topic of "Invisible Reputation."
Key Discussion Points:
What even is an invisible reputation?Can we control what goes into your invisible reputation?How do you build an invisible reputation?Some real-world examples of people with excellent invisible reputationsJob roles/positions and invisible reputationBusiness and Invisible reputationPublic v invisible reputationThe risks of being too reliant on invisible reputationInvisible reputation in the digital ageIn addition, our guests gave their reasons why they feel it's important to be part of the IOH: -
Giving back to the industryBeing supportive, generallyNetworking Meeting other serious professionalsThe educational resourceTo follow the international development of the InstituteTo be in a network of professionalsTo be in a community that takes professionalism seriouslyThe Guests
**Host:**
Phil Street FIH
**Guests:**
- Chris Eigelaar FIH, Resort Director – The Belfry Hotel & Spa
- Raoul De Souza FIH, General Manager – Hilton Bankside
- Marvellous Dada AIH, President TMD Brand
Join us for a rich discussion filled with wisdom, experience, and actionable insights that can help you foster a resilient and impactful presence in the hospitality industry.
**Join the Conversation:**
- Twitter: @IoH_Online
- Instagram: @ioh_online
- LinkedIn: https://www.linkedin.com/company/institute-of-hospitality/
Remember to subscribe, rate, and review the podcast and together we can help shape the direction of conversation!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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Missing episodes?
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In this insightful episode of I'm In, Phil delves into the crucial topic of absence management in the hospitality industry. Joined by industry experts Daniel Barnes FIH, Basel Jabri MIH, and Marlyn Brunke AIH, the discussion sheds light on the multi-faceted challenges and strategies involved in managing employee absenteeism effectively.
**Key Discussion Points:**
The most significant impacts of absenteeismHow these can be mitigatedHow to get on top of absenteeismPre-OpeningsWell-BeingThe role of leadershipSelf LeadershipOnboardingAdaptabilityData Recording and TechThe Non negotiable fundamentalsIn addition, our guests gave their reasons why they feel it's important to be part of the IOH: -
Wanted to be part of a world leading bodyNetworkingMentorshipKnowledge exchangeTo be involved in career daysLearning best practiseTo get involved in the Youth CouncilJoin Phil and his expert guests as they navigate the complexities of absence management in hospitality, offering practical insights, strategies, and the latest technological innovations to enhance team dynamics and business success.
The Guests
**Host:** Phil Street FIH
**Guests:**
- Daniel Barnes FIH, Founder and Managing Director of Flourish Hospitality
- Basel Jabri MIH, Head of Human Resources at the Canopy by Hilton, London City
- Marlyn Brunke AIH, House Manager at Lanesborough Hotel
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Don’t miss this episode packed with expertise and actionable advice for managing and improving absence policies in your hospitality business!
**Join the Conversation:**
- Twitter: @IoH_Online
- Instagram: @ioh_online
- LinkedIn: https://www.linkedin.com/company/institute-of-hospitality/
Remember to subscribe, rate, and review the podcast and together we can help shape the direction of conversation!
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Welcome to another episode of “I’m in” where we discuss some of the most pressing issues in the hospitality industry. For this month’s episode we thought it would be interesting to explore innovative solutions from other sectors. So, we enlisted the help of one of our business partners, Planday, who kindly put together an excellent panel for us to explore bringing the best of other industries to hospitality.
Our host, Phil, is joined by Steffi Thomas from Planday and Ruth Thomas from Personio, bringing their expertise in employee scheduling and HR solutions.
We explore a lot in this discussion including: -
Planday’s “Shift towards retention” whitepaper findingsOpportunities and challengesTV Representations of HospitalityEmployer BrandingWhat we can learn from other sectorsThe Recruitment processRegional ComparisonsThe importance of Data in decision makingWhether you're a hospitality veteran or new to the industry, this episode is packed with insights to help you navigate the evolving landscape of hospitality employment. Tune in as we uncover how to attract and retain the best talent, create a positive working environment, and shape the future of hospitality.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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On another day in May, Phil packed up his podcasting gear and headed to York to explore a truly transformative initiative that was introduced to our CEO Robert Richardson at the “Thrive in the North” hospitality conference.
The initiative aims to integrate ex-offenders and current offenders into the hospitality industry. Robert joined Phil for this roundtable discussion featuring insights from esteemed guests, including Simon Mahon, General Manager of the Grand Hotel York (who also kindly hosted the discussion), Paul Hunter (at the time, General Manager of No 1. York and now at the Swinton Estate), Jasmine Bhatt (Employment and Opportunities broker for York City Council), Lisa Kaye (Prison employment lead at HMP Askham Grange) and Adam Wardale (General Manager at Middletons Hotel York).
Through this discussion we cover a lot including:-
How this initiative came aboutWhat is ROTL (Release on temporary license)?Initial push back and stigmasGetting everyone on boardThe Big Pro’s and reasons whyThings to expectThe support availableThe first steps to take to get involvedSome success storiesPlease do join us as we uncover the powerful potential of giving individuals a fresh start and the significant benefits it brings to both the hospitality industry and society at large.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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If you’ve been following the show to this point, you’ll know we like to delve into subjects that don’t get much airtime. This month we get stuck into another such subject as we explore Retirement and Beyond.
To help Phil with this one we enlisted the help of legendary Hotelier Sue Williams FIH who herself has entered into a semi-retired phase, Steve Lowy MIH and brand-new member Alesandra Beqiraj AIH.
It’s a tricky subject to cover as a lot of people don’t contemplate it until later in their career but we wanted to get people thinking about some of things to consider around the subject. Our panel did not disappoint, and we covered: -
What the concept of retirement means to our panelGetting the fundamentals rightIs retirement now a myth?Retirement v Taking a work breakThe impact of the changing worldThe steps to consider when contemplating retirementThe importance of staying relevantThe stories we tell ourselvesTechnology and retirementFinancial PlanningIs retirement a personal choice?As always, our guests also offered up their reasons for saying I’m in to the IOH and they were:-
To get behind an industry body that’s doing great workTo connect with the rest of the sector, beyond their own spaceNetworking and to make connectionsFor professional developmentA huge thank you to all our guests on the podcast for giving you all something to contemplate.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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On a sunny day in May 2024 at the IOHs very own Golf Day, Phil took his show on the road to the Belfry to reopen an unsolved mystery around the world of AI and its impact on hospitality. This chat served as a follow on from an Above and Beyond event earlier in the year where our audience asked a lot of questions, most of which we couldn’t get through owing to time constraints. We attempt to answer all of these and more in this discussion.
At the event, Phil caught up with H&C News Founder Denis Sheehan FIH, Dr Roya Rahimi from the University of Wolverhampton (And someone who is making AI a subject specialism) and Katariina Reissaar MIH from the RAF club in London.
Our panel really opened up a lot of food for thought around the subject of AI and covered:-
The emergency vs opportunity of AIThe Geopolitical impactThe rate of advancementHow AI is being embracedPrompt EngineeringBalancing personal touch with technological innovationThe evolution of jobsWhy Universities and colleges will still play a big role in future education in a fast-changing landscapeThe pressing need to engage with AIThe rate of change and why you need to take it seriouslyHow to get startedAs ever, our guests also took the time to explain their reasons for saying I’m in to the IOH and they included:-
To get behind the industry in its pursuit for professionalismThe networking and introductionsMentoringSelf DevelopmentKnowledge SharingThere’s a phenomenal amount of learning to be taken away from this discussion and if you are someone who knows that AI is out there but doesn’t know where to get started, or even if you should get started, then we urge you to listen to this chat around possibly the most important subject of our time.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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Back in the middle of May 2024, we welcomed in Mental health awareness week and so we thought it’d be a great idea to explore this topic on one of our monthly chats.
For this one, Phil hosted Sally Beck FIH, General Manager at the Royal Lancaster London along with her guest Leo Marques, a mental health ambassador within Sally’s team as well as Jakob Gowin MIH, General Manager at the Melia Whitehouse in London, and Jonathan Walton AIH, Regional Head of People & Culture at Dakota Hotels.
There’s some really great insight in where to get started on this important topic within your business, including: -
What mental health in the workplace means to our panelWhy it should be taken seriouslyThe importance of AmbassadorsSome basic principlesWhere to go when you don’t have the answers internallyThe impact of an open environment Supporting leadershipThe role of communicationMentorshipCreating a culture of happinessSome budget Friendly places to startAgain some great reasons were given as to why our guests said I’m in to the IOH and they were:-
Learning opportunitiesNetworkingThe vast learning resourcesPrinciple AlignmentKnowledge sharingTo be inspired by the leadership in the industryA huge thank you to all our guests on the podcast for bringing some wonderful ideas to the table.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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All the way back when this podcast was conceptualised by Phil and IOH Central, Phil had long wanted to look at what it might be like to run government with a hospitality mindset and so nearly 3 years on, Phil finally gets his wish to make that episode a reality.
He was once again joined by three brilliant humans from the IOH membership including Martin Traynor OBE FIH. Martin had served in government for many years before his recent retirement and was therefore able to offer us some valuable insight into the inner workings, ably assisted by Kris Hall MIH and Mae Umayam AIH.
Our panel cover so much and there were some fantastic points raised including:-
The known barriers to making positive changeThe strengths that Hospitality could bring to GovernmentSiloed Departments v Cross DepartmentsCustomer Journey/Citizen JourneyConnection with citizensThe can-do attitudeThe Recruitment processEvolutionA government menuDealing with CompetitionLeadership and popularityStabilityDealing with changeAgain some great reasons were given as to why our guests said I’m in to the IOH and they were:-
To give something backTo add value to the institute’s objectivesNetworking opportunitiesTo experience the warm welcome received at every meeting and eventThe eventsTo get access to influential leaders and to learn and be inspired by themTo remain in the loop on the industryIt’s worth noting that if you are tuning in to listen to us bash government, then I’m afraid you’ll be disappointed as this was more about how we can take the strengths that hospitality has and apply them to government.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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Hot on the heals of our International women’s day 2024 in March of this year, and listening to the amazing feedback we had, we realised that last time out, we may have centred more on the progress that’s been made without covering the work that still needs to be done for women in the workplace. Phil, therefore, re-enlisted the assistance of Lizzie Grundy AIH and Tracey Fairclough FIH (Regrettably Kat Price was not available) to chat through this side of the coin.
As our guests had been on before, we just got stuck straight into this and our panel covered:-
The challenges still faced by women in the workforceMaternity leaveA look into a study done on perceptionsSome alarming workplace comparisons with menTransparencyReal world examplesEconomic ImpactsReasons why women leave jobsThe importance of role modelsThe MenopauseFlexibility & Disruption#MetooAs per the last conversation, Lizzie and Tracey were truly brilliant and massive thank you goes out to them for once again giving up their time for the chat.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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Hot on the heals of our building a stable business podcast last month, we thought it was a great idea to rekindle our importance of series and focus on the Financial Controller.
To help Phil look into this, we welcomed Harsh Sodhani AIH, a Sales Manager at the Hampton by Hilton London City, F&B Specialist Alper Zan MIH and the IOHs very own Finance Director, Leon William FOH.
Coupled with Phil’s own experience as a small business owner, it was fascinating to get the different opinions and focus on this role using Finance, Sales, Operational and Entrepreneurial hats.
In this chat, they cover:-
What is the role of a Financial Controller and what does it cover?The attributes required to be a successful Financial ControllerAdvice for Aspiring Financial ControllersNailing the basicsThe impact of tech and automation on the roleBalancing Financial Rigour with the guest experienceUltimately, just how important is the Financial Controller?Again some great reasons were given as to why our guests said I’m in to the IOH and they were:-
Because the IOH provides professional recognitionTo make a difference to the industryTo give back to the industryGetting established in a new territoryConnecting to peopleThe mentorship programsAs per last month, we re-iterate our point on if you are struggling with business or career at the moment, please don’t suffer in silence. There’s an incredible network of knowledge available within the IOH and please don’t hesitate to reach out if you need help of any kind.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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International Women’s Day 2024 Special
We’re always up for a special bonus conversation and so we thought it would make sense to have a chat to coincide with International women’s day 2024. Phil enlisted the help of Lizzie Grundy AIH, Kat Price MIH and Tracey Fairclough FIH to chat through some of the challenges and opportunities that exist in the work place for women in 2024.
As always, they kicked off by giving their reasons for saying I’m in to the IOH including: -
The coming together of multiple sectorsThe educational toolsTo give backCommunityTo make a positive changeTo be part of a collectiveAnd then to the main chat itself which was epic from the outset. Our panel covered :-
A brief history of women and paid workExternal circumstancesChanging work patterns and flexibilityWomen in the kitchenThe importance of Female LeadershipGame changing timesGenerational viewpointsMentorshipOptimismThe role of men in progressionRespecting IndividualityPolicyA huge thank you to our guests who absolutely bought the thunder to the conversation.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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It’s tough for businesses out there at the moment. We can probably all agree on that, so we thought it would be interesting to learn some key things in building a stable business.
As always, Phil enlisted the help of three more brilliant humans from the IOH membership which this month included Jacob Gallant AIH, a sales manager at the Hilton Harrisburg in Pennsylvania, Mark Grant MIH, Sales Director at EP&T and Peter Russell FIH, COO & CTO at Russell Partnership Technology.
There were some fantastic points raised including:-
Some of the headline issues faced todayThe changing rulesHaving a Change focused mindsetThe need for TransparencyPlanningInternal and External RelationshipsA job for lifeTraining and DevelopmentThe part that Sustainability playsSome of the basics to get rightAgain some great reasons were given as to why our guests said I’m in to the IOH and they were:-
Worked with the IOH on events and wanted to get more involvedWatching people come togetherThe Diversity of people & RolesTo connect with likeminded professionalsTo share resource and knowledgeIt’s worth baring in mind that we all know it can be tough out there at the moment but please don’t suffer in silence. There’s an incredible network of knowledge available within the IOH and please don’t hesitate to reach out if you need help of any kind.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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I’m In Special – How do the technological trends of today, impact the hospitality industry of tomorrow?
In October 2023 at the Hotel & resort Tech Expo at London’s Excel, The IOH played a central role in leading some key discussions within the world of hospitality Tech. So much so, we thought it would be great to conduct 2 live podcast recordings on the subject of how today’s trends impact the industry of tomorrow.
In today’s episode, we air the 2nd of the two panel discussions we hosted.
For this one Phil welcomed Harsh Sodhani – Sales Manager at Hampton By Hilton London City, Katariina Reissaar – Front Office Manager at the Royal Airforce Club, Marco De Simone – now the Deputy restaurant Director at Corinthia London and Pablo Pereira-Doel – Lecturer at the University of Surrey.
Once again our panel really brought some great content including:-
Tech and Guest experienceHow to get some balance between tech and peopleWhat jobs will Technology take?Technology from a sales perspectiveThe risks of technologyTech and learningVirtual RealityHow education keeps up with evolving tech trendsTech v Human interactionIndividual ApproachIndustry CollaborationQuestions from the audienceA huge thank you to our panel for tackling this vast topic head on.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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Something a little different for you this month as we mixed things up and didn’t even have Phil hosting this discussion. We brought in Robert Richardson as a guest host as we thought it would be interesting to hear just how important Fellowship of the Institute is from none other than the three recipients (So far) of the Fellowship award, Stephen Carter OBE FIH, Harry Murray MBE MI FIH and Phil Street FIH.
In a wonderfully upbeat conversation, our panel get through:-
Why they wanted to become fellows in the first placeWhat becoming a Fellow meansThe impact of social media on FellowshipThe feeling of becoming a FellowFellowship and credibilityWhat it felt like to win the Fellows awardThe kinship amongst fellows is alive and well, represented wonderfully by our panel here. A huge thank you must go to all involved and especially to Robert as he fought illness to power on through, and ably hosting the discussion.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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How do the technological trends of today, impact the hospitality industry of tomorrow?
In October 2023 at the Hotel & resort Tech Expo at London’s Excel, The IOH played a central role in leading some key discussions within the world of hospitality Tech. So much so, we thought it would be great to conduct a live podcast on the subject of how today’s trends impact the industry of tomorrow. We also thought it’d be a bit different to ask the same questions across two panels and look out for the 2nd panel discussion in February.
In our first panel we had the legend that is Danny Pecorelli FIH, MD of Exclusive Collection, James McComas FIH, General Manager of Champneys Eastwell Manor Hotel & Spa, Tracy Xu, Associate Professor at the University of Surrey and the IOHs very own CEO, Robert Richardson.
Despite the time constraints, The Panel gave us a number of amazing points including:-
The foundations to focus onThe changing customer & staffing journeyUnderstanding your own businessLooking at technology as a great enablerAre we all going to get replaced?How Technology impacts a membership bodyTechnology and sustainabilityHeritage buildings and technologyLearning and TechnologyPeople ManagementHow do we collaborate the technological learnings more effectivelyQuestions from the audienceA huge thank you to our panel for raising some amazing points throughout the discussion.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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Another heavy weight topic for you this month as Phil invited three more wonderful humans from within the IOH membership to get stuck into the subject of Net Zero and whether it is even achievable.
Phils guests this month were Bradley Dorrington AIH, Alex Henskens MIH and industry Titan Danny Pecorelli FIH, all having the subject very close to their hearts.
This was a chat high on education with each guest delivering some wonderful points including: -
What is Net Zero?Can we achieve it?Government interventionOther gasses to considerMeasurement of outputThe Supply ChainSeeking support - it is out thereWider challengesWhat if we ignore the Net Zero quest?The impact of better decisionsThe part of consumersGuest educationGreen washingInternational CollaborationWhere to startAnd so much more.
As always, our guests also gave us their reasons for saying I’m in to the IOH in the first place which included: -
The educational tools availableSharing of informationGiving backTo be involved in the collaboration within the industryThis is subject that is front and centre on the agenda at the moment and as such, we believe that there is something in here for everyone.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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Where would we all be if we did not have even the slightest bit of confidence? But where does it come from? How can we build it and how do we ensure that our confidence well is nicely filled up, without being overflowing?
Well, to find out, Phil once again invited three more of the IOHs finest in the form of Rizwan Khan AIH, Jill Van Rest MIH and ex IOH CEO Philippe Rossiter FIH.
And it doesn’t disappoint as they explore: -
Why having confidence is importantHow to build confidenceBeing InquisitiveThe company you keepSome Stories from our guestsArrogance v ConfidenceConfidence and LeadershipHumility and confidenceSelf-awareness and confidenceThe Self SWOT analysisThe Confidence to be open mindedThe IOH role in all of thisAs always, our guests gave their reasons why they said I’m In to the IOH: -
To make a difference to the industryThe positive energy around itThe increased diversity focusThe interesting discussionsThe people you meetTo get fresh perspectivesA huge thank you to our guests for giving up their time for this wonderful chat.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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What a cracker we have for you this month as Phil welcomed three more wonderful humans from the IOH membership to chat through a topic that, as Phil puts it, should be on everyone’s mind, Wellbeing in the kitchen.
Phils guests this month were Alex Preston AIH, Amy Stoyel MIH and returning guest Ben Purton FIH who have all had their own experiences from within the kitchen
This was a lively chat from the outset with no punches being pulled and our guests covered: -
The pastOld School badges of honourTop-Down leadershipSetting Framework and what that looks likeThe importance of cultureThe external impact of getting it wrongFinding a balanceContractsThe Business owner’s perspective and the example they setSeparating profit and peopleThe impact of cost of livingReaching out to those doing great workUtilising GlassdoorHow the IOH and its membership can play its partAnd so much more.
Our guests also gave us their reasons for saying I’m in to the IOH in the first place which included: -
The positive impact on their careerAccess to mentorshipTo be surrounded by people who help, support and develop othersThe opportunity to give backTo play a part in positive changeThere is something for everyone within membershipThis chat was epic and we barely scratched the surface of what is a vast and ever evolving topic leaving room, we’re sure, for a follow up chat down the line.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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The importance of the Front Office Manager
Following the success of episode 19 where we looked into the importance of the Front of house Manager, we thought it only right and fair to delve into the importance of that role’s close relative, the Front Office Manager.
Joining Phil to do this was three more wonderful IOH members in the form of Jamine Zaman AIH, Johanna Dlugosch MIH and Samantha Rieu FIH, all of whom have had exposure to the role in one form or another.
In their chat they looked at just how important the role of Front Office Manager is and covered: -
What is the Front Office Manager?The Many forms it can takeWhere does the Front Office Manager feature within the industry?The important attributes of a Front Office ManagerThe day-to-day challenges of the roleHow the role has adapted to a post covid worldThe experience and knowledge to seek out to become an awesome Front Office ManagerAnd so much more.
Our guests also gave us their reasons for saying I’m in to the IOH which included: -
To branch out from the place you workTo share knowledgeInspiring others to continue their developmentNetworkingThe eventsTo use its body of knowledge to self-improveOur panel really brought the knowledge and passion to the discussion resulting in a pretty obvious conclusion, the role of Front Office Manager is incredibly important.
Enjoy!
To learn more about the Institute of Hospitality visit https://www.instituteofhospitality.org/
For any feedback on the show or to put yourself forward as a future guest, please contact Phil Street directly at [email protected]
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