Episodes
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On the job for a few short months, Emily Holtby has been thrown into the fire. AIA Canada’s new vice president of government relations joins the aftermarket at a critical juncture: Getting right to repair for the automotive aftermarket front and centre of Canada’s politicians. During her first visit to AAPEX, she sat down to talk about her journey to the industry and how she’s ready to advocate for it to ensure consumers and professionals have access to repair and maintain vehicles.
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At a global event, J.F. Champagne, president and CEO of AIA Canada, was also thinking local. While Automotive Aftermarket Industry Week in Las Vegas is highlighted by AAPEX and the SEMA Show, it was important for Champagne to connect with his global partners on challenges that continue to hit the auto care sector. But in a sit down conversation during the event, he highlighted the local struggles his group is trying to alleviate. From talent challenges to training to right to repair, Champagne touches on all that and more in this episode of Auto Service World Conversations.
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Electric vehicles are increasingly growing on Canadian roads, meaning there’s more of a chance an EV owner will come through your doors looking for service. Scott and Bruce Eccles at Eccles Auto Service in Dundas, Ontario, have been growing their EV services over the last few years. They share how they grew this part of the business, found training, educated their customers, tips for success and more.
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Movember is a time to raise awareness for men’s health and Nhu Nguyen, a classic Porsche technician, has dedicated herself to the cause. What started as baking cookies to raise money has grown into an event called “Nhuvember” — a fundraising event benefiting Movember, sponsored by Canaweld. In this episode of ASW Conversations, we chat with Nhu about why she supports the cause, what she does and how you can help the movement. Contact her on Instagram at @dear_nhu to help out. Canaweld will donate 5% of the total purchases from the Canaweld website using the promo code ‘Nhuvember’ through the month of November.
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After a year at the helm, we catch up with Nick Brunet, president of Bestbuy Distributors. He joined the company after a stint outside the aftermarket but spent years before that with 3M. He’s no stranger to the aftermarket and is now taking on the challenge to growing Bestbuy’s place in the market. The distributor’s shareholder base has grown over the last year and looks to go even higher. He discusses growth, challenges like inventory management, using new tools like predictive analytics and the changes taking place in the automotive aftermarket.
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The priorities of those working in the automotive aftermarket vary widely by generation, according to the Defining Culture Survey, put out by the Modern Industry eXpertise (MiX) Council, part of MEMA Aftermarket Suppliers. Just what do these generations value — and what do they have in common? MiX chair Jeff O’Hara chats about what the survey found, what jumped out to him and what the industry can learn from the results.
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Rui Silvestre has been a technician for a long time. But things change. Due to circumstances beyond his control, his home at Master Mechanic High Park had to close down. Silvestre knew he wanted to open up his own shop — and he finally did on August 1. Join us for a conversation about how he got there, moving from tech to owner, and what it’s like to have the support of the community.
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Host Adam Malik is joined by Kari Hann. By day, she’s the marketing and digital communications manager at Specialty Sales & Marketing, but Kari is also the chair of the Young Professionals in the Auto Care Sector (YPA). They talk about the importance of the YPA, what its goals are, why young professionals should join, why employers should encourage their under-45 staff to join, what her goals are as chair, and more.
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Virushin Vepulan from eBay Motors joins host Peter Bulmer to discuss his lifelong passion for cars. He began tinkering with vehicles alongside his father from a young age, modifying them on a budget. He reflects on the importance of basic maintenance ahead of flashy upgrades and how online marketplaces like eBay have helped keep older vehicles running. While things have changed, Virushin explains how much has remained the same for car lovers.
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If you’re trying to repair a Mercedes-Benz vehicle in the aftermarket, chances are you’re out of luck. Michael Waddle, a technician in his father Scott’s shop, Precision Auto Service in Langley, B.C., is fed up with being roadblocked by the automaker when attempting to repair their vehicles. He’s gone straight to Mercedes-Benz and feels their solutions are unfair to their aftermarket. Michael and Scott talk about what the industry is up against.
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From Worldpac STX in Nashville, two Canadian shop owners talk about why they made the trip, why training is so important for them, the challenges they’re facing in their shop today and more.
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Master Mechanic High Park is no more. With the landowner having decided to turn the space into condos, owner Josie Candito has now closed her doors, ending her 25-year run in west Toronto. She speaks with host Adam Malik about her memories, why she’s proud of the work she did, pushed for greater respect for technicians and gave advice to her fellow industry professionals.
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What does a semi-retired shop owner do when coming upon a milestone? They write a book. With Eccles Auto Service reaching 40 years in business, Bruce Eccles decided to reflect on his time in the business. He joins host Adam Malik to talk about his first book, Don’t Look Back, Look Ahead: 40 Years of Business and Life’s Unexpected Road.
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Host Adam Malik talks to Brad Horn from Stellantis Canada about EV goals, concerns and more at the Canadian International AutoShow.
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Alana Baker, vice president of government relations and research at AIA Canada, joined Auto Service World Conversations to speak about the group’s Labour Market Report. It found that the labour gap is expected to worsen in the coming years, exacerbated by the growing trend towards vehicle electrification. Baker joins host Adam Malik to speak about the study, what it found, the challenges, how the industry can approach the issues and more.
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Host Adam Malik talks to Holly Broome from Chevrolet about their role in vehicle electrification and more at the Canadian International AutoShow.
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Host Adam Malik talks to Alexa Desjardins from Ford about transitioning consumers to EVs and more at the Canadian International AutoShow.
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Lordco is marking 50 years in 2024 and the celebrations were highlighted at its annual trade show in Vancouver in April. Host Adam Malik speaks with Sarah Durant, VP of Marketing, Candace Gottschalk, VP of HR, and Marlyn Coates, president, about this year’s show and what 50 years means to them.
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