Episodes

  • Hello everybody, and welcome to today's Knowledge Knugget brought to you by One Touch Telehealth. We're going to be talking today about growing family practice groups with telehealth. A lot of family practice groups across the U.S. Are trying to figure out the new normal of seeing patients in person as well as still accommodating telehealth. One of the key mistakes that we're seeing across family practice groups is practices going back to seeing patients only in person. There are many ways to market new patients, as well as retain existing patients with telehealth. It's not one or the other. It's a new blended environment, a hybrid telehealth model. So family practice groups should look at their appointment types and look at patient demands for telehealth and convenience when determining what needs to come in person and what should be offered as telehealth.

    To learn more on telehealth marketing, download our FREE white paper, click here.

    To learn about One Touch Telehealth, click here.

    If you have any questions that you want us to address on the podcast, feel free to contact us.

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  • Hello everybody. And welcome to today's knowledge nugget brought to you by One Touch Video Banking. Today’s topic is one we get all the time and want to break it down - what is a Video Lending Advisor? Some folks were doing it pre-pandemic but Video Lending Advisors have been rapidly expanding.

    They could be for a mortgage, could be auto, it could be for commercial lending. Have them instantly through your website - fully branded with the touch of a button - whether it's to schedule appointments, which a lot of these banks have gone to, or if you walk into a branch and see somebody and you have to have a scheduled appointment which frustrates people.

    So having that right on your website, the ability to instantly talk to a Lending Advisor with a click of a button, and the option to have a virtual appointment with a Video Lending Advisor.

    So why is video lending advisors important? A lot of younger demographics - and when I say younger demographics don't mean younger, younger... I mean your Millennials even your Gen Xs - do want advice and handholding on lending. Whether it's an auto loan, whether it's a mortgage, whether it's buying a building on the commercial side... or even as you saw during the pandemic, all the PPP loans for small business lending people like to have that face-to-face relationship. Now we live in this convenient world where we don't want to have to drive a couple of hours round trip in traffic to a bank to talk to somebody.

    So that's today's Knowledge Knugget brought to you by One Touch Video Banking. If you want to learn more about what video lending advisors are - we do outline it in our new White Paper. If you click on the notes here and download a copy of that as always, please subscribe to the podcast to get your weekly knowledge delivered in your podcast player of choice. And we'll see you next week.

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  • Hello everybody and welcome to today's Knowledge Knugget. We're going to be talking about telehealth marketing in today's healthcare market and how to market around telehealth brought to you by One Touch Telehealth. You've probably seen the news, there has been a lot of talk about Amazon getting into telehealth, they’re doing big marketing for that initiative.

    Walmart has acquired a company that is going to be in the telehealth space nationwide and pretty much every market in the rural community. Best buy talked about being in this space as well as Sam's club. So there's a lot of marketing and big dollars being spent on telehealth and acquiring patients. If you're a healthcare provider, a practice group, or a hospital in today’s market, then you need to have a strategy and a plan around your telehealth marketing.

    To learn more on telehealth marketing, download our FREE white paper, click here.

    To learn about One Touch Telehealth, click here.

    If you have any questions that you want us to address on the podcast, feel free to contact us.

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  • Hello, Everybody. And welcome to today's Knowledge Knugget brought to you by One Touch Video Banking. We're going to be talking about a hot topic today — how virtual Lending as a Service (LaaS) is really making a difference in 2021.

    We've seen a lot of market changes in 2021. The real estate and housing market have gone crazy in a lot of markets. A lot of new players have come into the industry and allowing you to make cash offers and get instant mortgages, the ability to sell your house sight-unseen online to these bigger lenders. So, there's been a lot of changes — and that's all been driven by technology.

    If you have any questions that you want us to address on the show, feel free to submit those as always subscribes. You can get your show delivered to your inbox weekly on your podcast, player of choice. Thanks, everybody. And also click on the link in the podcast notes to download our new white paper on video lending as a service take a read and let us know what you think. Thanks.

    Check Out Our Website Here

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  • Dr. Diana Girnita Founder and CEO of Rheumatologist OnCall direct care telemedicine company actively seeing patients in 6 states. Her practice focus is a highly personalized, evidence-based, and integrative medicine approach for patients with autoimmune diseases and arthritis.

    She provides instant access to specialized care in a digital format to meet the needs of her patient’s lifestyle, accelerating the diagnosis and treatment of autoimmune and inflammatory conditions.


    Topics:

    1. Dr. Girnita, you made the decision years ago to move to a direct Rheumatologist model, tell us a little the background of what led you here.

    2. Let’s talk about the patient experience in a normal specialty medicine model of waiting to see the specialty rheumatologist, maybe in pain waiting, and how your model of the first contact to visit really works?

    3. Tell us a little about the efficiencies of managing a virtual care rheumatologist practice. Do you see more patients, have a better work/life balance, what are the benefits vs. when you used to practice only seeing patients in person, in the office.

    4. You are actively seeing patients via telehealth in over 6 states. How have this benefited both patients who might not have access to a rheumatologist and your practice for not being tethered to a physical location?

    5. Do you think the pandemic progressed the virtual care model, have you seen an uptick from patients wanting to be seen over video? Where do you see this 2 years from now?

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  • In today's podcast, we're going to be talking about direct orthopedic care, brought to you by One Touch Telehealth. Our guest today is Dr. Daniel Paull.

    Dr. Daniel Paull, orthopedic surgeon and founder of Easy Orthopedics, the first fully direct orthopedic care practice in America. He does house calls and offers transparent cash pricing. Self-described as a rogue.

    In our show today, we'll learn the ins and outs of direct orthopedic care. Many providers in primary care have moved to direct care, virtual care, and telehealth models but it's seen as rarer in specialty medicine.

    To learn more about Easy Orthopedics or Dr. Paull.

    To watch our on-demand webinar, “Best Practices in Telehealth Patient Handoff Workflows”.

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  • Alex Jimenez is the Chief Strategy Officer at Extractable, a digital strategy, design, and data analytics consultancy focused on the future of financial services. He formerly led technology strategic planning for Zions Bancorporation, served as Chair of the Consumer Bankers Association Digital Channel Committee, and has been published in many financial services magazines and influencer lists.

    A lot has changed for financial institutions during and after the pandemic in regard to managing a customer experience transformation in banking. Customers expect more video and digital services as they’ve experienced across other industries and banks/credit unions now have to think about not only managing branch experiences but how to manage digital experiences. This is not only technology-related but isn’t successful without the culture top-down approach.

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  • Digital Lending Growth: Is Simple Online User Experience the Key to Retaining and Acquiring Loans?

    Today's show Digital Lending Growth is brought to you by One Touch Video Banking

    Dan Daggett is a 30-year Credit Union Executive, and founder and President of Daggett Enterprises USA, a Financial Services Agency. Dan is a collaborative intrapreneur whose passion for innovation has resulted in new business lines, new revenue sources, and engaged teams for nearly three decades.

    Foster Kelly is Direct of Business Development at Rate Reset. Before that, he was a top producer at Churchill Mortgage. His passion for digital lending has fueled part of the innovation with Rate Reset's most powerful solution. Rate Reset is a leader in digital lending with products that help credit unions and banks retain their loans with patented Reset technology.

    Today we're going to be talking about a hot topic digital lending growth. It has been on the forefront of bank and credit union executives' minds, even before the pandemic. But now since the pandemic, it's top of mind and a top priority. With our guest today, we'll not only talk about how to acquire new customers but also how do you retain and increase wallet share with existing customers?

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  • On today’s podcast show we’re going to be talking about Reinventing the Rural Hospitals Revenue Model during COVID and Telehealth in rural areas, brought to you by One Touch Telehealth. We have a great guest with us today.

    Ashley Williams is the CEO of Innova Emergency Medical Associates and has over twenty years of healthcare experience. She was recently named a Woman to Watch by ColoradoBiz magazine for her contributions to the Colorado economy.

    Rural hospitals around the country have just been overwhelmed with trying to keep their employees safe during the pandemic while dealing with an increase in high acuity patients. Besides, they have seen a major reduction in people coming into the ER for low acuity needs and rural hospitals are still seeing a reduction in elective and outpatient surgeries.

    What can rural hospital executives do to combat this with operational efficiencies and new revenue opportunities to help them stay afloat during these tough times.What ways are the emergency departments getting creative during financial stress? How can rural hospitals utilize telehealth to increase efficiencies or new revenue opportunities to support their local community and fight closure? How can the ED or rural hospitals partner with local senior communities? What should be on the roadmap in 2021 for rural hospital administrators?

    To learn more about One Touch Telehealth or Innova Emergency Medical Associates.w

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  • On today’s show, we're going to be talking about digital marketing in banking industry and the shift from radius-based marketing to digital marketing brought to you by One Touch Video Banking.

    Today’s guest is Greg Pellitteri, a former banker, and is currently co-founder and CEO of Bundlefi, a financial technology, and marketing company that helps community banks and credit unions increase new customer acquisition at a low cost. Bundlefi also helps educate consumers about the value of banking with a local community financial institution and the importance of financial inclusion.

    First, there pre-pandemic there was a lot of innovative community banks and credit unions, that we're shifting their marketing focuses, not away from “draw a circle around the branch” radius-based marketing, but they were shifting focus to digital marketing to acquire customers. Then the pandemic hit, this increased the importance of digital marketing in banking to be front and center. With 59% of customers in 2020 opened an account online, digital marketing in banking industry, played a critical role in online account openings.

    Carrie asks Greg, how has it been like for you guys in the shift of, digital transformation in banking, what have you seen in new account openings today vs. 12 months ago

    Before the pandemic, most of these financial institutions were not doing any digital marketing in banking. Most of them didn't have online account opening capabilities. At the time, I don't think they saw it as a viable option for them because of the technology expense. However, following the pandemic, we increased so quickly in both customer base and staff size just to keep up with digital marketing in banking industry demand from community banks and credit unions. They realized that they were kind of missing the mark with a lot of their marketing efforts at that time. I think they now realize that there is a much better and more efficient way of marketing to consumers who are actively looking for a new banking relationship.

    When you go to radius-based marketing, you kind of just blanket the area and it works to some degree, however, what you want to get to is the people that are looking for a new financial institution. The financial institutions have realized that they were behind the eight ball in digital marketing in banking and needed to build their technology or find new technologies that fit into their business models.

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  • Today’s Executive Innovation Show is brought to you by One Touch Video Banking. We're going to be talking about brick and mortar branches in banking and digital banking trends in 2021.

    Our guest on the show today is Brit Boatright, CCIM is a Principal and Chief Strategy Officer of Structure First. where he guides financial institutions through the design and construction of new branches, HQs, and branch transformations. He is a former community bank president with over 27 years' experience in the industry.

    We are going to be talking about a hot topic that is on everybody's mind. The world of banking has just really changed dramatically since the pandemic and banks overnight have had to embrace digital bank transformation to keep their employees and customers safe, all while trying to run normal business of acquiring new customers and servicing their customers.

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  • Hello everybody, welcome to this week’s Knowledge Knugget of the Executive Innovation Show. We’re going to be talking about what is telemental health, use cases during COVID, and breaking down how to reduce no-show rates during COVID while keeping folks safe in isolation during this difficult time.

    What is Telemental Health? Mental Health During COVID.

    So let’s break down what is telemental health and why it’s not video conferencing, first I want to talk about some statistics. As we look at no-show rates in mental health, it’s anywhere from 23 to 34%, some folks, especially in smaller practices in rural areas are seeing no show rates up to 50%. As we live in this virtual community with COVID being part of our everyday life, how do we effectively use video communications, and how does that extend post-COVID?

    Find out by reading the full show notes here.

    Want more telemental solutions and best practices in workflows? Download our Telemental Health White Paper here.

    Listen to the healthcare podcast where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea?

    Reach out and submit today.

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  • Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Banking. During this podcast hear host Carrie Chitsey, talk about digital banking trends in 2021. Listen to this episode of The Executive Innovation Show Podcast as we discuss what exactly digital banking is. Listen as we break down the difference between ITMs, VTMs, and Video Banking.

    Carrie Chitsey led the CRM Financial Services practice in Big 5 Consulting and then went on to own a financial services contact center. She has advised some of the largest banks in the US. Since founding one of the first mobile companies in the US in 2008, she is known in the industry as a leader in digital/mobile innovation.

    Named Top 50 Mobile Executives in the US, Top 100 Female Founders, and Top 40 Marketing Execs in the US. She hosts a podcast “The Executive Innovation Show" and is published in many magazines and online resources.

    ITMs and VTMs

    First ITMs and VTMs are sometimes used interchangeably. Whether it's an interactive teller machine and that interactive teller machine is through video, then it's typically a video interactive teller machine. A lot of banks and credit unions have put a lot of strategy around having that face-to-face connection with their existing customers.

    ITMs vs Video Banking

    One of the top priorities for banks in 2020 and 2021 was implementing video banking. Banking executives that have seen true video banking solutions have completely changed their mind on their ITM and VTM strategies. Video banking significantly lowers costs and allows critical customers to stay home without driving to a location, convenience is key. This also allows you to broaden the footprint to open it up for acquisition.

    Acquisition and Servicing via Video Banking

    Video banking is for acquisition and servicing. From an acquisition standpoint, having video banking, right on your website, where you're spending your digital marketing dollars and driving your acquisition efforts - will help with your conversion rate and help build relationships. You now have a competitive advantage right out the gate.

    Increasing Conversion & Retention Rates with Video Banking

    Video banking helps with retention and your NPS and C-SAT scores. With video ITMs, you might move a slight needle on that. Not on retention, but on customer service, especially if it's after hours or the teller lines are close. But from a retention standpoint, building that relationship, having that relationship manager being proactive with that is going to move the needle.

    If you have any questions for this podcast if you want to ask our next guests that are coming up, feel free to submit questions, let us know what you want to hear on the Knowledge Knugget podcast in 2021.

    Download the playbook and stay tuned to our weekly episodes of the Knowledge Knugget to learn more best practices and tips on how to incorporate video banking and digital transformation into your bank or credit union.

    Listen to the video banking podcast and subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today.

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  • Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Banking. During this podcast hear host Carrie Chitsey, talk about digital banking trends in 2021. Listen to this episode of The Executive Innovation Show Podcast as we discuss how banking has changed significantly in the past 12 months and what’s on the horizon.

    Carrie Chitsey led the CRM Financial Services practice in Big 5 Consulting and then went on to own a financial services contact center. She has advised some of the largest banks in the US. Since founding one of the first mobile companies in the US in 2008, she is known in the industry as a leader in digital/mobile innovation.

    Named Top 50 Mobile Executives in the US, Top 100 Female Founders, and Top 40 Marketing Execs in the US. She hosts a podcast “The Executive Innovation Show" and is published in many magazines and online resources.

    Learning Lessons From COVID

    Digital is KeyUpdated Branch Design & ReductionDigital Acquisition is a Necessity for All - Community Banks and Credit Unions Included

    Banking Trends in 2021

    Virtual Workforce

    Your essential tellers and things like that will stay in physical locations, but as we look at relationship managers, business lending, loan officers, and more, we're going to see a shift to working in a hybrid model.

    Remote Advice

    In 2021, we’re going to see a lot of remote advice. As we look at those high margin products, servicing high net worth individuals, a lot of people have moved from their local demographic. Businesses are relocating entire headquarters from California to Texas. Customers and members might not be in a position where you're by your local bank.

    Video Banking

    Every industry has seen such a rise in video and video conferencing. From school to work meetings, most people are now comfortable being on video. Having those video interactions from a banking perspective can move the needle on the acquisition side, increasing conversion rates by 3X. Video banking can help you with your NPS and C-SAT scores while increasing wallet share by up to 20%.

    Digital Footprint

    If we go back down to state closures, people are going to want to open accounts, do everything online and not have to come in physically to keep themselves safe and to keep you safe. During pre-COVID, it was a convenience factor, and today convenience is still king, as well as safety.

    The Time for Change is Now

    For more tips on how to grow from a servicing perspective - increasing wallet share, retention, NPS, C-SAT, acquisition perspective, and to learn how to reach people better while developing higher conversion rates, subscribe to the podcast. Stay tuned for all the special guests we have coming in 2021. And we look forward to helping you make 2021 great and a heck of a lot greater than 2020. Stay tuned for the next episode.

    If you have any questions for this podcast if you want to ask our next guests that are coming up, feel free to submit questions, let us know what you want to hear for the banking podcast in 2021.

    Download the playbook and stay tuned to our weekly episodes of the Knowledge Knugget to learn more best practices and tips on how to incorporate video banking and digital transformation into your bank or credit union.

    Listen to the video banking podcast and subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today.

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  • https://otvideochat.com/video-banking-covid-19

    During today's topic, Carrie Chitsey talks about why banks and credit unions are scrambling to video banking.

    As we are aware, with COVID and with shutdowns, a lot of branches have been either completely closed in certain states or have started to open back up but with limited hours or drive-thru only. This has shaken up the banking industry on how to do normal business, and how to have employees work virtually in a secure manner. Banks typically never had employees working from home.

    There have been a lot of challenges, both on the operational side, as well as the marketing side of how do you acquire customers in the middle of a pandemic. How do you get them to come into a branch to open up an account? We're going to walk through some of those things today and talk about how you solve them.

    “What's the future of the physical branch?”

    Banks right now are scrambling on how to put that playbook in place of this new normal. The first thing to talk about is “What's the future of the physical branch?”. That's a big question that we get, and there's a lot of banks that have spent a significant amount of money on creating these open branch pods, taking down the glass, taking down the walls, really trying to have more intimate conversations with customers and make them feel more at home.

    As we look at this new world where banks have had to on a dime, adapt to this new world of how do we get computers in people's homes for our employees to work? How do we hire remotely? There are all these challenges going on, we have a virtual playbook on “Banking Beyond Four Walls” where we cover a lot of this.

    Hybrid Banking Model - Acquiring Customers

    What does the new normal look like? It's a hybrid model. There's going to be people that come in. Most banks are holding off on branch expansion for physical locations and rethinking that.

    How do you acquire customers in a pandemic? You do digital marketing. As you look at acquiring customers, if you're doing digital marketing, the biggest issue has been the conversion rate. Getting people to look at an ad, go to your website, and then making them fill out a physical application in a location in a branch, or bringing you a physical driver's license.

    If you look at implementing a video banking solution, you're able to still service customers. You have your relationship managers, your business bankers, private clients, wealth management, those types of folks still having that face-to-face conversation through video with customers. This allows you to increase that wallet share with those customers because they're not just banking with you, they're banking with others. You must be proactively reaching out to your customer base and sending them to your website to have a conversation through a video banking platform. Or they could be increasing their business with somebody else or remembering who reached out during that pandemic.

    Through video banking, you can switch some of these levers and move that needle on the servicing and acquisition side.

    Download the playbook and stay tuned to our weekly episodes of the Knowledge Knugget to learn more best practices and tips on how to incorporate video banking and digital transformation into your bank or credit union.

    Listen to the video banking podcast and subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today.

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  • Welcome to this week's healthcare Knowledge Knugget! As a part of "The Executive Innovation Show" podcast, we're bringing you hot topics, game-changing ideas, the best telehealth practices and tips all while answering questions that we receive each week. During today's topic, Carrie Chitsey talks about HIPAA & telehealth waivers during the pandemic and what to plan for next.

    With HIPAA waivers and telehealth waivers on the brink of expiration healthcare organizations are scrambling right now. We're going to break down what we know, what we think is going to happen, and what you need to do about it.

    HIPAA compliance was temporarily lifted during the middle of COVID for healthcare organizations. Doctors and clinicians were implementing Skype, Zoom, Google Duo, and more for their patient appointments. While these platforms provided a temporary aid for those who couldn't get true telehealth solutions, these platforms have proven not be a permanent solution to the problems we face during COVID.

    A lot of practice groups and organizations took these temporary solutions and ran with them, but what should you be thinking about for a long term solution? If you're currently using Skype, FaceTime, Google Duo, or only audio calls without a BAA, you may be running into some reimbursement issues.

    It's time to start looking for long term solutions as we transition into this new normal for patients and clinicians. Patients are now used to doing telehealth. They're willing and demanding it. People are still afraid to go to medical appointments and follow up appointments, as a result the volume continues to be down. Clinicians are loving telehealth, working from home, and it's helping work-life balance. This new normal is here to stay. What percentage of physical appointments versus virtual? We don't know but we do know volume has increased.

    With telehealth consults here to stay, it's important to be HIPAA compliant. Otherwise, you could end with violations that can cost up to $50,000 per occurrence. These can add up fast and open up a chain reaction for clinical professionals to look across the organization for other violations. This is why it's important to find a HIPAA compliant telehealth solutions and begin the transition now.

    It's imperative to look at a transition game plan if you are using a non-compliant tool. This is not only for the safety of your practice but also for the safety of your patients. Check out these links here for more information:

    Stay tuned to the podcast as we help each other navigate through this new normal. Be on the lookout for additional podcasts on telehealth workflows and what to expect in this virtual world as more states lock back down.

    Want more telehealth workflow examples and information? Watch our on-demand webinar, "Best Practices: Virtual Telehealth Patient Handoff Workflows". This webinar goes beyond 1:1 video calls to show you best practices in video telehealth workflows from check-in through check-out, for a 100% virtual care workflow process.

    Listen to the healthcare podcasts where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today.

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  • Read the blog here.

    Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, including answering questions that we receive each week, game-changing ideas, best telehealth practices, and tips. During today’s topic, Carrie Chitsey talks about what telehealth means to her.


    What Telehealth Means to Me
    To get started, I'm going to talk about what I see when I look at telehealth and why it’s truly meaningful to me.. Also, I’m going to give some specific use cases as to how telehealth has helped me, and how it can help others, as well as why I started a telehealth company in the first place. To me, telehealth means convenience. It means better patient outcomes. And most importantly, it means an overall better caregiver experience.

    Telehealth Simplifies the Experience for Caregivers and Chronic Care Patients
    Having gone through the hospice and skilled nursing facilities experience as the primary caregiver for my grandmother, telehealth is what enabled me to go to work most of the days. Rather than having to go physically to a nursing home or a long-term care facility when a clinician would call and report complications that were going on with my grandmother, telehealth was the answer.

    When you look at Gen X caregivers that are making these hospital and provider decisions, we are looking at telehealth as a time saver for us. This provides a way to get better patient outcomes with more outreach when we're able to make healthcare decisions.


    Telehealth Reduces No Shows and Improves the Patient Care Experience
    The second use case I want to talk about is in regard to mental health. When we look at youth and senior mental health, which are kind of the bookends of mental health, there still is a huge opportunity to use telehealth to reach these segments. For instance, if I look at my own son who sees a therapist via telehealth, and still did pre-COVID, it serves as that checkpoint for him every week. Whether he's in his room videoing with the therapist or talking to a physical appointment, telehealth makes it easy.. And as a result, that no show rate reduces. So if our week is really crazy, or we're traveling, my son is still able to, regardless of where we are, shut the door, get on video, and have that mental health appointment.

    And the same goes for seniors as it does with the youth population. As we're looking at these senior facilities, we see a sense of isolation. So telehealth may be the only outside interaction that they have for that week, whether it's using video to talk to a therapist, to talk to family members or caregivers, and get that face-to-face emotional connection. So, in essence, that's what telehealth means to me.

    Filled with insightful information, “The Driving Forces of Telehealth Adoption During COVID” infographic is now ready for download. Listen to the healthcare podcasts where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today.



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  • Read the blog here.

    Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, including answering questions that we receive each week, game-changing ideas, best telehealth practices, and tips. During today’s topic, Carrie Chitsey talks about the advantages and disadvantages to telehealth in rural areas.

    Benefits of Telehealth in Rural Areas

    COVID has shed much light on providing telehealth to demographics that generally weren't being served via telehealth before. This includes the Medicaid and Medicare populations and the rural demographics, who didn't have access to specialty medicine or emergency medicine without traveling long distances, 30 or 40 miles for an appointment. Telehealth has decreased driving time for patients significantly living in rural areas. This has enabled more convenience for those patients' routine visits while providing better care access.

    Barriers to Telehealth in Rural Areas

    Regarding the complication side of telehealth in rural areas, there have been a lot of talks about bandwidth being an issue in these demographics. And indeed, that is a current issue and a concern on the telehealth side. Even though in rural demographics, the home internet is not as big of a wifi problem.

    Less high speed internet when looking at carrier networks and cell phone towers within rural residences. Both the clinician and patient need to have 1.5 to 2.0 megabytes to uphold both sides of the video call’s quality.When it comes to camera quality, it is measured through high-definition or HD. HD starts at 720 pixels(p), and even then, that's still "semi-HD." Typically an excellent frame rate is 30. That's what a person will usually get on their television or DVR.

    We're paving a significant way to expand access with telehealth programs in rural communities. There have been so many successes, so much open up billable codes, really keeping patients safe, providing better access, and helping out caregivers taking their senior parents and having to take off work and drive them to all these appointments.

    The successes outweigh the complications. As a rural demographic provider, they must have patience because they will have patients who will drop off because of bandwidth, so providers might have to reconnect from time to time. But again, if this saves patients one to two hours from a five-minute, in-person face visit with their provider, it is worth implementing telehealth. So if you are a provider in that area, hang in there. The successes outweigh the complications, but it will take just a little bit more time.

    Filled with insightful information, “The Driving Forces of Telehealth Adoption During COVID” infographic is now ready for download. Visit our resource center to the healthcare podcasts where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today.



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  • Read the blog here.

    Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, including answering questions that we receive each week, game-changing ideas, best telehealth practices, and tips. During today’s topic, Carrie Chitsey talks about pediatric telehealth solutions.

    Pediatric Telehealth vs. Telemedicine for Children

    There are notable differences between telemedicine and telehealth for children - and they're not the same. In the telehealth industry, pediatrics has been a significant focus on parents and the convenience that pediatrics telehealth solutions provide for them and their children. Whether it's 10 p.m., or during the day loading up the kids, getting them into the pediatrics physician's office, for routine, low acuity visits can be hectic and stressful. Being able to still see their primary health care physician is critical.

    The good news is that a lot of this can be addressed and is being addressed today with telehealth. Typically, if a parent has a child who gets sick, they can opt to visit the pediatrician's office, if they can get a same-day appointment. Likewise, parents can take their child to an Urgent Care, emergency department, minute clinic, or something of that nature.

    On the same note, it's important to differentiate "pediatric telehealth" from "telemedicine for children," which is currently used in practice as well. Typically, telemedicine indicates that the provider, or the physician, is communicating over the telephone with the parents, asking questions to try to diagnose a child's medical issue.

    So if a pediatric practice is looking to take their business to the next level and increase their billable revenue, consider using One Touch Telehealth services since this field of medicine has one of the highest after-hour and weekend-calls rates.

    If an appointment doesn't require a physical exam or actual labs for infants and children, a pediatric practice can move these appointment types to telehealth to free up waiting room space to keep patients and their guardians safer.

    From a pediatrics perspective, of course, holding a telehealth appointment with a child will be more than having one with an adult. Accordingly, a pediatrician may initially talk to the parents, but then ultimately, he or she will speak to the child on the video visit. Now, because pediatricians using telehealth programs won't necessarily be able to look into the ears or down the throat and nose, they're going to have to ask more questions than usual about how the child feels.

    Consequently, if a provider is looking to implement a pediatric telehealth solution, they'll want to keep some of these things in mind for the practice's workflow regarding the appointment types that should move to telehealth. It's essential to look at how a pediatrics practice arranges after-hour and weekend appointments to see what CPT codes are eligible concerning increasing billable revenue.

    Filled with insightful information, “The Driving Forces of Telehealth Adoption During COVID” infographic is now ready for download. Listen to the healthcare podcasts where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today.



    Support the show (http://www.helpinghumans.care)

  • Read the blog here.

    Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week, game-changing ideas, best practices, and tips. During today’s topic, Carrie Chitsey talks about how telehealth is used in healthcare and critical components of developing new patient workflows.

    We have seen a ton of lessons learned during COVID. A lot of practices, urgent care clinics, behavioral health, really anything across the board, had to overnight learn new patient workflows. In today’s Knowledge Knugget, we’re going to be covering “10 Things to Consider When Using Telehealth: Patient and Provider Workflows”.

    Front Staff Patient Experience Patient PreferenceInsurance CopaysAfter Hours Follow Up Appointments New Patient ConsultsProvider Scheduling Provider Windshield TimeTraining and Technology

    If you ruled out telehealth during COVID and you miss some of these steps, now's a great time to go back and fine-tune.

    Some of these steps that you might've missed because you were moving a hundred miles an hour, in crisis. As we move to the new normal, which is the hybrid model of seeing patients in person and telehealth, now's a great time to go back and start looking at these steps. Find which ones you missed, which ones you didn't have time for, and which ones you need to prioritize now.

    Filled with insightful information, “The Driving Forces of Telehealth Adoption During COVID” infographic is now ready for download. Listen to the healthcare podcasts where we talk about all the use cases for telehealth. Subscribe to the podcast and rate us! Have a Knowledge Knugget idea? Reach out and submit today.

    Support the show (http://www.helpinghumans.care)