Challenge of Innovation (During)

Episodes

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  Impact of Group Business (During)

  3 Jun· Insights on Internships from Professor Jones (IOI)

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  My related backgroundImportance of Sales Role with Group BusinessWho is your group customer?Who are the attendees?Role of each department in servicing the groupImportance of Revenue Generation from Meetings & EventsVolume Transient Business unique situation

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  A Curious Mind (During)

  2 May· Insights on Internships from Professor Jones (IOI)

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  • How to develop a curious mind … being technology curious
  
  • 6 different areas to explore and what to look for

  Explore Property Management Systems (PMS)Utilize Customer Relationship Management (CRM) Software Engage with Revenue Management ToolsDigital Communication ToolsSocial Media and Online Reputation ManagementMobile and Contactless Services

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  Navigating Career Ambitions in the Workplace Scenario (During)

  2 Apr· Insights on Internships from Professor Jones (IOI)

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  •Understanding your career ambition
  
  •Four (4) Workplace Scenarios

  1. Colleagues

  2. Managers

  3. Age and generational differences

  4. Unions

  •Each will include solutions

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  Language and Cultural Differences (During)

  28 Feb· Insights on Internships from Professor Jones (IOI)

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  My background on the topicGuestsInternational guests (USA context)International guests (Asian context)Colleagues Language spoken by majority of the staff is different from yoursSolutions to make it easierUsing Translation AppsLearning conversational language

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  Dealing with Guest Complaints (During)

  31 Jan· Insights on Internships from Professor Jones (IOI)

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  •Introduction
  •Importance of Complaints
  •Why Guests Complain
  •Importance of a Service Recovery Process
  •Most Difficult Guests
  •Learning Solutions

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  Introduction and Tips

  27 Feb 2023· Insights on Internships from Professor Jones (IOI)

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  I recommend you start by listening to this episode as it will better prepare you for how to maximize the podcast benefit to you.

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  Be All the More Human - Flux Superpower (During)

  20 Feb 2023· Insights on Internships from Professor Jones (IOI)

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  •Flux Mindset Superpowers

  •Focus on three of the Superpowers

  My interpretation of eachHow it applies to you in your hospitality industry internshipWhy it’s important to youFinish with Discussion Guide for you to consider for each

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  See What's Invisible - Flux Superpower (During)

  23 Jan 2023· Insights on Internships from Professor Jones (IOI)

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  Flux Mindset SuperpowersFocus on three of the SuperpowersMy interpretation of eachHow it applies to you in your hospitality industry internshipWhy it’s important to youFinish with Discussion Guide for you to consider for each

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  Turning a Work Experience into an Internship (Before)

  4 Oct 2022· Insights on Internships from Professor Jones (IOI)

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  Agenda for this episode

  •Differences between the two (work experience and internship)

  •Why?

  •How?

  •Key Elements
  
  Website: professordavidjones.com

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  Internship Perspective (Before)

  13 Jul 2022· Insights on Internships from Professor Jones (IOI)

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  Agenda for this episode

  Purpose of an InternshipHow long is your internship?Paid or Unpaid Dilemma COVID Implications

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  Finding an Internship (Before)

  12 Jul 2022· Insights on Internships from Professor Jones (IOI)

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  Agenda for this episode

  ResourcesIdentifying opportunitiesRotationsPaid or Unpaid Dilemma

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  People Relevance (During)

  11 Jul 2022· Insights on Internships from Professor Jones (IOI)

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  Agenda for this episode:
  
  •People Relevance Impact

  •What to Observe

  •Need for Change of Perspective

  •Internship Observations – People and the Company

  •Customer Experience

  •Employee Role - Empowerment

  •Personality Types

  •Observing Leadership

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  Reflections (After)

  28 Apr 2022· Insights on Internships from Professor Jones (IOI)

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  Agenda for this episode

  Connection to the Internship Learning ContinuumProgression to the ReflectionWritten ReflectionVisual ReflectionCreating a Portfolio Career – Flux Superpower

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  Final Project or Capstone Project (During & After)

  28 Apr 2022· Insights on Internships from Professor Jones (IOI)

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  Agenda for this episode

  Final versus Capstone Differentiating FactorsIdentifying the ProjectKey Points Generating Ideas for the ProjectMethods to Use InternallyCarrying Out the ResearchCapstone StructurePresenting the ResultsExamples

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  Internship Learning Continuum (During & After)

  28 Apr 2022· Insights on Internships from Professor Jones (IOI)

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  Agenda for this episode

  Introducing the Internship Learning Continuum – 3 StagesOperations StageManagement Stage Business StageIdeal Internship Course/Module StructureAfterward

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  Challenge of Innovation (During)

  28 Apr 2022· Insights on Internships from Professor Jones (IOI)

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  Agenda for this episode

  Championing InnovationNarrowing the Focus of InnovationProcess for Identifying Opportunities – 3 Ws of InnovationMeeting and Events – Before, During and AfterHotel technology

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