Episodes
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Seat at the table. Strategic partner. Getting employees to give a 💩
L&D buy-in goes by many names, but how do we get it?
4 L&D experts give you their advice in this episode of the L&D Drop-In.
The L&D Drop-In is brought to you by HowNow, your one home for learning and skills.
Learn more about what we do here: https://hubs.la/Q02Cbv3r0
Timestamps:
0:00 Intro
1:15 Hannah Shelton, Global Engagement & Knowledge Lead at Denstu
10:52 Hannah Clark, Marketing Director at MAAS Marketing
25:29 Sam Streak, Co-Founder at The People Experience Group
39:56 Sam Goodman: L&D Manager at ITPenergised, part of SLR.
How to connect:
Connect with Hannah Shelton on LinkedIn: https://www.linkedin.com/in/hannahshelton/
Connect with Hannah Clark on LinkedIn: https://www.linkedin.com/in/hannahwaddams
Learn more about MAAS Marketing: https://www.maas-marketing.co.uk/
Connect with Sam Streak on LinkedIn: https://www.linkedin.com/in/sam-streak-b7750bbb/
Learn more about The People Experience Group: https://www.thepxgroup.co.uk/
Connect with Sam Goodman on LinkedIn: https://www.linkedin.com/in/samgoodman33/
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A good understanding of your audience is the best platform for success.
Whatever industry you’re in! But what does that look like in L&D?
Anita Anthonj, Founder and CEO at Talaera, works with lots of L&D teams and joined us to share her best lessons on getting this right.
With lessons on the difference between top-down and bottom-up initiatives, getting your message right, prioritising to deliver commercial impact and much more.
How to connect:
Learn more about HowNow: https://hubs.la/Q02Cbv6x0
Learn more about Talaera: https://www.talaera.com/
Connect with Anita: https://www.linkedin.com/in/anitaanthonj/ Connect With Gary: https://www.linkedin.com/in/gary-stringer-copywriter/
Timestamps
0:00 Intro
2:01 Why understanding your audience matters
6:29 Is this a bottom-up or top-down issue?
14:14 Commercial and business strategies
20:25 How can small teams prioritise?
26:52 Working with vendors and setting expectations
32:03 How does the audience want the message?
38:24 Common traits of teams that do well
42:15 Empathy for your audience
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Missing episodes?
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How did Duolingo develop their Time Spent Learning Well metric?
What's in Gallup's State Of The Workplace Report?
And what can L&D learn from Netflix's new culture memo?
Gary and Nelson sat down to discuss all three stories in the latest L&D Disrupt.
How to connect:
Learn more about HowNow: https://hubs.la/Q02Cbv6x0
Connect with Nelson: https://www.linkedin.com/in/nelsonsivalingam/
Connect With Gary: https://www.linkedin.com/in/gary-stringer-copywriter/
Timestamps:
0:00 Intro to the show
1:02 Duolingo’s Time Spent Learning Well Metric
17:31 Gallup’s State Of The Workplace Report
27:48 Netflix’s Latest Culture Memo
Useful links:
Duolingo’s Time Spent Learning Well Metric: https://blog.duolingo.com/time-spent-learning-well/
Gallup’s State Of The Workplace Report: https://www.gallup.com/workplace/349484/state-of-the-global-workplace.aspx
Netflix’s Latest Culture Memo: https://about.netflix.com/en/news/sharing-our-latest-culture-memo
Free Guide | 37 Lessons For A Winning L&D Strategy: gethownow.com/disrupt
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Live from Learning Technologies, Adam Slingsby shares his best advice, lessons and experiences from his first year in an L&D role.
Expect to learn which transferable skills Adam used from his army career, the quick wins he found in joining a new L&D function, how he won people over, and much more.
Learn more about HowNow: Learn more about HowNow: https://hubs.la/Q02Cbv3r0
Connect with Adam on LinkedIn: https://www.linkedin.com/in/adamslingsby/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
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Live from Learning Technologies, Sam Taylor joins us to give practical advice on moving to skills-first L&D.
Expect to learn the first steps you can take, why chucking content at people isn’t the answer, which AI pitfalls we need to avoid, and more.
Learn more about HowNow: https://hubs.la/Q02Cbv6x0
Connect with Sam on LinkedIn: https://www.linkedin.com/in/samtaylorel/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
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Here's the problem with how L&D uses AI right now 👉 It's driven by efficiency.
Now there's no problem with being efficient, as long as the thing you're trying to do more efficiently is the right thing you should be doing.
Learn how to find practical uses for AI in this webinar with HowNow's Nelson Sivalingam and Talaera's Mel MacMahon.
👉 Learn more about HowNow: https://hubs.la/Q02Cbv6x0
👉 Learn more about Talaera: https://www.talaera.com/
Timestamps
0:00 Effectiveness & efficiency
9:12 Finding problems to solve
18:52 Commercial understanding and tech
22:14 Organisational context
27:27 Is that tech a good fit?
35:22 Personalisation using AI in L&D
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Live from Learning Technologies, Neil Cunningham shares how storytelling can get people to believe in L&D and help you turn learners into heroes.
Expect to learn what data is fluff and what isn’t, how to share just enough context, the importance of telling people what comes next, and much more.
If you’d like to know more about how Data Storytelling, L&D disrupt listeners can get 10% off Neil’s new book - Narrative and Numbers: Proving L&Ds value in 7 steps.
Head over to alignlearndo.com/https://alignlearndo.com/narratives-and-numbers/
And use the code hownow10 at checkout.
Connect with Neil on LinkedIn: https://www.linkedin.com/in/neiljohncunningham/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Learn more about HowNow: gethownow.com
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Live from Learning Technologies, Holly Flickinger shares Ardoq’s journey to driving engagement in L&D.
Expect to learn how they drive awareness of L&D initiatives, how they embed learning in the everyday, why hiring curious people is a crucial step, and much more.
Connect with Holly on LinkedIn: https://www.linkedin.com/in/hollyflickinger/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Learn more about HowNow: gethownow.com
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Live from Learning Technologies, Jon Fletcher shares his latest data and insights on the current state of L&D.
Expect to learn the two big reasons L&D teams want to use AI, where they’re going wrong and how we can go right to have impact with tech.
Connect with Jon on LinkedIn: https://www.linkedin.com/in/jnf/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/ Learn more about HowNow: gethownow.com
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Live from Learning Technologies, Jade McNeil helps you embrace your inner swiftie and take lessons on audience engagement from Taylor Swift.
Expect to learn how to Taylor takes her fans on a journey and how we can do that too, the power of storytelling, why engagement is often a struggle, and much more.
Connect with Jade on LinkedIn: https://www.linkedin.com/in/jade-mcneil-06a777199/
Connect with Gary on LinkedIn:
https://www.linkedin.com/in/gary-stringer-copywriter/ Learn more about HowNow: gethownow.com
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Live from Learning Technologies, Toby Kheng joined us for an honest conversation about the future of L&D and what an employee lifecycle should look like.
Expect to learn how to leverage internal influencers, what human-centered design really looks like, what we can learn from e-sports, and more.
Connect with Toby on LinkedIn: https://www.linkedin.com/in/tobykheng/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/ Learn more about HowNow: gethownow.com
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Live from Learning Technologies, Phill Yetzes talks us through how we can give managers and employees the tools and knowledge to own development.
Expect to learn how we get managers bought in, remove friction in their process, map talent effectively, and loads more.
Connect with Phill on LinkedIn: https://www.linkedin.com/in/phillyetzes/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/ Learn more about HowNow: gethownow.com
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Impact means different things to different people in your business… and it’s a good thing!Because if we know the commercial goals, the team’s aim and individual aspirations, we can build learning that ticks those boxes.
And that’s how we drive impact! Ajay Pangarkar - author of Learning Metrics - explains how we approach this here.
Get your copy of Learning Metrics. Use Discount Code KOGANPAGE20 for 20% off.
https://www.koganpage.com/hr-learning-development/learning-metrics-9781398615366
Timestamps
0:00 Intro to Ajay
2:50 How to build a commercial mindset
7:26 The problem with ROI in L&D
17:33 Impact for the individual
26:05 Retention and application of information
32:57 Behaviour and performance change
39:14 The Organisational Value Chain
49:36 Finding the data that shows impact
54:55 Ajay’s final thoughts
How to connect:
Find Ajay on LinkedIn: https://www.linkedin.com/in/ajaypangarkar/
Learn more about HowNow: gethownow.com
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Useful links:Rethinking Organizational Strategy: A value-focused approach to strategic planning
https://www.cpacanada.ca/-/media/site/operational/rg-research-guidance-and-support/docs/02362-rg-mag-rethinking-organizational-strategy-guideline-jan-2020.pdf
Balanced Scorecard Institute
https://balancedscorecard.org/bsc-basics-overview/
Customer Intimacy and Other Value Disciplines
https://edisciplinas.usp.br/pluginfile.php/1704697/mod_resource/content/1/TreacyWiersema%20-%20Disciplinas%20de%20Valor.pdf
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Live from Learning Technologies, Huler’s Suzi Archer joins us to discuss how we can drive learner engagement by aligning our customer and employer experiences.
Expect to learn how this can also drive performance, how we connect every role to the customer experience, why we should work backwards from the customer experience and more.
Connect with Suzi on LinkedIn: https://www.linkedin.com/in/suzi-archer/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Learn more about HowNow: gethownow.com
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From economic pressures to the desire to build skills and ongoing battles to work from home, it’s an interesting time in the talent space.
So what can the latest data tell us about how employees view growth and what companies should be doing?
Randstad Risesmart’s Toby Crane joined us to talk through two interesting reports.Their 2024 Talent Trends Report and their recruitment industry trends from around the globe, in partnership with Workmonitor.
Timestamps
0:00 Intro to Toby Crane and Randstad Risesmart
2:34 Why skills and work-life balance are important
8:41 The economy and career progression
14:41 The WFH debate and employer brand
21.54 L&D is crucial to talent
29:42 Who is responsible for development?
35:10 The influence of our personal lives
40:30 Final data points from the reports
How to connect:
Find Toby on LinkedIn: https://www.linkedin.com/in/tobycrane/
Learn more about Randstad Risesmart: https://www.randstadenterprise.com/
Learn more about HowNow: gethownow.com
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/ -
By 2030, we'll need to reskill ONE BILLION people (Adecco).It's a big challenge, but it can be done 🙌And this episode of the L&D Drop-In gives you the proven tactics and insights to get started. Learn who you'll hear from and jump ahead with these timestamps.
0:00 Intro
1:00 Joelle Tomkinson. Blendible's Director on the importance of aligning and L&D efforts to business objectives, marketing your plans, and more.
14:09 Nelson Sivalingam. HowNow's CEO on overcoming the challenges of mapping and measuring skills to close your skills gaps.
27:54 James Griffin. Principal Consultant at Skill Collective on making skills a transformative force and much more.
43:08 Nick Petch: Learn about job tasks, cold/warm data, a skills culture and more from the Senior Specialist Lead and Head of Learning Innovation at Deloitte
59:16 Final advice and short Q&A.
Useful links:
Connect with Nelson on LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Learn more about HowNow: gethownow.com
Connect with Joelle on LinkedIn: https://www.linkedin.com/in/joelle-tomkinson-digital-learning/
Learn more about Blendible: https://www.blendible.co.uk/
Connect with James on LinkedIn: https://www.linkedin.com/in/jamesthegriff/
Learn more about Skill Collective: https://www.linkedin.com/company/skill-collective/
Connect with Nick on LinkedIn: https://www.linkedin.com/in/nickpetch/
Listen to Nick explain Skill Sprints: https://learninguncut.global/podcast/elevate-33/
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More than 1 billion people need to be reskilled by 2030, so adopting a skills-first L&D approach is crucial (WEF).
With ORC leading the charge and building a skills framework that’s driving development, we asked if they’d be open to sharing the playbook.
Kayshia Kruger, Director of Organization Development, answered the call and shares her process with you in this episode.
Expect to learn why skills means starting small, who needs to be involved, the power of removing friction, and much more.
Timestamps
0:00 Intro to the L&D playbook, Kayshia and ORC
3:18 How and why ORC became skills-based
10:51 Stakeholders and scaling it across the business
20:53 Grow Tracks
23:19 The 3 E Framework for ORC’s Learning Experiences
29:40 How it’s been received internally
How to connect
Learn more about ORC: orcolan.com
Learn more about Kayshia: www.kayshiakruger.com
Connect with Kayshia on LinkedIn: https://www.linkedin.com/in/kayshiakruger/
See HowNow in action: gethownow.com
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The organisational impact is in the big, scary L&D challenges you’ve been putting off!
Take skills. We do it manually right now and it means it’s too hard - we can’t map and measure them at the speed or scale required.
So we find an easier challenge to solve, to show we solved it. But to have true impact, we need to take on the hardest challenges.
From using AI to mapping skills, and engaging learners to centralising information, learn how in this conversation with HowNow CEO, Nelson Sivalingam.
Learn more about HowNow at gethownow.com
Timestamps
0:00 Why we need to tackle the big challenges
6:50 The Engagement Gap
13:59 Mapping and measuring skills
17:26 AI for the long term
27:59 Centralising learning
39:06 AI for L&D
42:11 Demonstrating impact
50:49 Tackling Incomplete data
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Struggling to shift L&D’s perception in the business? You’re not alone!
Thankfully, Danielle Dziurun is here to help - with a proven framework for understanding current perception, shifting it, and aligning to business goals.
By the end of this episode, you’ll have the confidence and skills to improve L&D perception and impact.
Timestamps
0:00 Intro to Danielle
2:06 Understanding L&D’s perception
7:04 Next steps based on your learnings
10:21 Connecting development to core values
14:58 How we align to commercial goals
20:02 Using data effectively in L&D
23:22 Removing friction for learners
Useful links
The First 90 days – Michael Watkins
The Ramblings of an L&D Professional – Helen Bailey
Learning Transfer Evaluation Model – Will Thalheimer
How to connect
Find Danielle on LinkedIn: https://www.linkedin.com/in/danielledziurun/
Learn more about HowNow: gethownow.com
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
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“We don't own their time or attention. So how can we genuinely get people engaged?”
This is Greg Arthur’s mindset around learning experiences, and he’s created a process that solves the issue.
In this episode, he joins us to talk through the first part - how we build a foundation by understanding problems, stakeholders, context and more.
Timestamps
0:00 Intro to Greg
2:41 The fundamentals for solving problems
9:04 Mapping stakeholders and problems
17:52 The metrics that matter to people and the business
22:47 Finding your sub problems
26:03 Advice for small L&D teams
31:49 Where you can find Greg
How to connect
Find Greg on LinkedIn: https://www.linkedin.com/in/greg-arthur-flpi-736b288/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Learn more about HowNow: gethownow.com
Learn more about Two Circles: https://www.twocirclesstudio.com/
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