Episodes
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Not every patient is a good fit for your practice. Life is actually easier when you prune the bad ones. If you've dealt with patients who miss appointments, delay payments, or even compromise your team's safety, this episode is for you. This episode breaks down when and why patient termination may be necessary.
You'll need a well-documented process for issuing termination letters and handling uncomfortable situations, like bumping into a terminated patient outside the office. Ensuring a safe, respectful work environment is essential. Your team deserves it.
Be sure to check the show notes for additional resources and links, including Teresa’s course on dental insurance design and management. Tune in and take notes—you won’t want to miss this one!
A few talking points:
Exploring patient termination: handling difficult revenue scenarios.
Document thoroughly for legal defense and audits.
Standard responses for difficult situations.
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https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
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My insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
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Visit odysseymgmt.com to check out my book, webinars and courses.
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Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt
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Being a new manager is scary and challenging. Everything is different now. You are juggling your work friendships and building trust with your doctor. You're managing different personalities all while leading by example, there's a lot more to it than meets the eye. Plus, it can be lonely at the top.
I’ll share personal stories—like a lesson learned the hard way with patient emails 🤦🏻♀️—and share insights specifically for new managers. Be sure to check the show notes for added resources, upcoming classes, and events!
Don’t forget to subscribe!
A few talking points:
Navigating coworker-manager transition challenges and changes.
Handling complaints in a constructive manner
Activate your listening and conflict resolution skills.
Can you be friends with your employees?
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https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
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My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
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Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt
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Missing episodes?
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These are excerpts from two fun episodes of my other podcast Chew on This. Have you ever wondered how treatment in space would happen? Of course you have! My co-host Kevin Henry and I explore the challenges of space dentistry, including how microgravity affects oral care and the innovations being developed for astronauts.
We also discuss Minnesota's recent legislation allowing dental assistants to administer certain injections, highlighting the implications for dental practices and patient care.
Be sure to listen for more insights!
Chew on This! A Dental Podcast
Chew on This #70 Space Dentistry, Turkey Teeth and Frisky Koalas
Chew On This! #66 Mystery Edition! Scottish Dentist Goes Rogue
Link to the articles:
Smile Beyond the Stars: A Narrative Review Exploring the Challenges for Dentistry in Space
Official Rulemaking Record Minnesota Board of Dentistry (Starts on page 269):
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Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power.
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
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My insurance course is here to help! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
https://www.odysseymgmt.com/dental-insurance
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Visit odysseymgmt.com to check out my book, webinars and courses.
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Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
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What's the big deal with the AADOM Conference? New attendees are often surprised by the event so let me share what to expect. The AADOM Conference offers networking and educational sessions plus key opportunities for dental office managers to elevate their careers. ‘Recharged’ is a common way to describe how you'll feel after the sessions. I'll cover:
Who attendsHow it's evolved over the years
The quality of education
The various awards & designations
This conference is on my “don't miss" list. Hope to see you there!
Links:
www.AADOMConference.com
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https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt
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I'm sharing a recent podcast episode I recorded with my friends at A Breath of Fresh Air. Their podcast focuses on dental billing and they wanted my thoughts on our industry’s future.
We talked about the surprising ways dental and medical billing might start to merge, and why having top-notch training and qualifications isn't just a good idea — it's a must. And, of course, we’re dishing out plenty of practical tips, insider insights, and a few laughs along the way.
I hope this episode is helpful. Definitely check out their podcast for more dental billing talk!
Links
Essential Dental Services
Breath of Fresh Air Dental Podcast: The Future of Dental Billing: Teresa Duncan Looks into her Crystal Ball
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https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt
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Dealing with out-of-control claims can feel overwhelming but I’m here to help you get a handle on it. We’ll break down actionable steps to bring order to the chaos and make sure your dental aging report cleans up nicely.
I’ll walk you through essential steps like setting up separate bank accounts to keep things organized, running insurance aging reports to keep track of pending claims, and sorting out those duplicate claims before deadlines hit. My advice on staying patient and organized will also be a key part of our discussion—these are crucial skills for mastering the insurance game.
A few talking points:Run Your Reports
Resubmit Older Claims
Check Your Portals
Check EFT Deposits
Call-Chat-Inquire About Claims by Carrier
Notify Patients about balances
Reference:The Advantages of Electronic Transactions
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https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
-------------
My insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt
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YouTube: https://youtube.com/@odysseymgmt
You should know a few facts about leaving a network before you make any big decisions. In this solo episode, I share tidbits from my hundreds of strategy calls with dentists and managers on this topic. Typically the call starts out with a focus on how much revenue can be generated and patient reactions. I’m more concerned with level-setting your expectations and taking care of your team members.
Touchpoints:
Losing patients will suck
Why staying in touch with your patients is a requirement
Plan to begin a year ahead of termination
Are you ready to not just market but become a marketing machine?
Your team can torpedo your out of network dreams
Going out of network may not be the answer for you right now. Or this could persuade you to take the leap. I have no skin in the game. I just want you to be successful in your chosen business model. Hope this helps!
Links:
Schedule a strategy session with me
Mastering Dental Marketing with Sean Hamel
Bite-Sized Social Media Strategies for Dental Teams with Rita Zamora
Shake Up Your Marketing with Gary Bird of SMC National
My events page
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Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power.
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt
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My Mid-Year Insurance Update webinar generated a lot of questions (as usual!). I couldn’t answer them all so I thought I’d share them with you. The webinar touched on Open Season, Medicare Advantage, audits, materials upgrades and participation considerations. This mixed bag of questions was fun to answer and I hope you are able to utilize the info!
A few talking points:
Navigating shared networks
Billing for non-covered services
Self-funded and fully funded
Medicare Advantage fraud, waste and abuse training
Links:
The Mid-Year Insurance Update with Teresa Duncan
How Medicare works with other insurance
Coordination of Medicare and FEHB Benefits
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https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt
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In this episode I was able to hang out with Sean Hamel, the brain behind the Art of Dental Marketing. He believes strongly in personalized, emotionally engaging marketing and gave us lots of examples. He talked about using killer videos and photos to rock Google My Business and then shared super creative ways to get your practice noticed in your community. I still have a lot to learn about videos and self-promotion! Ready to level up your marketing? Let's dive in!
A few talking points:
Humanizing dental practices through relatable experiences.
Dental fear affects buying decisions, marketing crucial.
Don't be afraid to express yourself in your community!
Connect with Sean: Art of Dental marketing | Art of Dental Marketing gm strategy call | Pocket Video Coach
IG:
@artofdentalmarketing@storybaseddentalmarketing
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https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt
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Don't forget to check out the video episode on YouTube!
My friend Brant Herman joins me to talk about virtual clinical dentistry. It's not a stretch to call him a dental visionary. His Mouthwatch camera enabled low cost intraoral imaging at a time when documentation needs increased tremendously. It was a foray into teledentistry that led to our topic of virtual care solutions. Dentistry.one is helping dentists interact and treat patients who often can't make it into our offices. For all of you who want to help the underserved population but are reluctant to deal with state agencies, this is for you. I'm very hopeful about what Brant's doing and hope you become involved!
A few talking points:
Virtual dentistry’s staying power
COVID-19’s impact on his teledentistry company
The future of dentistry - I love this topic!
Connect with Brant: mouthwatch.com | dentistry.one | LinkedIn
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Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power.
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt
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Don't forget to check out the video episode on YouTube!
In this special mini edition of “Nobody Told Me That!” I turned the reins over to Rita Zamora of Connect 90 to share her expertise in social media content. Social media fatigue is real, but Rita has solutions.
Bonus Tip – Get Some Help: If social media still feels too daunting, Rita advises considering professional help, such as the services offered by her team at Connect 90. They offer a free 30-day trial for social media management, with no obligations or long-term contracts.
Connect with Rita Zamora: Website | Connect90
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Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power.
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt
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Don't forget to check out the video episode on YouTube!
In this episode of "Nobody Told Me That!" we explore how modern solutions like virtual assistants are transforming dental practices. Joined by industry experts Rita Zamora and Rebecca Herring, expect thought-provoking insights on the rise of virtual front desk teams and how they're revolutionizing patient interactions. From chatbots charming Gen Z to full virtual admin teams, we discussed the tech-savvy solutions reshaping the dental experience. Rebecca shares her tale of triumph with off-site admin teams, boosting efficiency and patient satisfaction. And don't miss Rita’s observations from a high-end salon's virtual reception team - could it be the blueprint for your practice's next big move? Pro tip: Personalized touchpoints like follow-up calls are still king, even in a digital world. So, if you’re considering a virtual workforce, tune in to rethink and refresh your approach to exceptional dental care.
Connect with Rita Zamora: Website | Connect90
Connect with Rebecca Herring: Transformational Dental Coaching
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Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power.
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt
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Don't forget to check out the video episode on YouTube!
In this episode, I interviewed Dr. Mike Barniv who has impressive street cred in the AI, carrier and clinical arenas. He’s currently the VP of Clinical Affairs at Pearl. Dr. Barniv shared AI’s role in treatment case acceptance. Hint - it helps tremendously! We had a frank talk about how the carriers are using AI in adjudication.
A few talking points:
How does AI help dentists to efficiently examine historical images to chart disease progression
Using AI to meet carrier documentation criteria
Is AI just denying everything?
This is one for the insurance nerds (my people😎). Enjoy!
How to find Dr. Barniv:
HelloPearl.com
https://play.hellopearl.com/
E-Mail
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Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power.
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt
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Don't forget to check out the video episode on YouTube!
In this episode, we tackle the financial challenges of operating a dental practice, with a special focus on managing supply costs and leveraging vendor relationships. Joining us is Ted Osterer, my friend from Synergy Dental Partners, who shares great advice to optimize dental practice operations. Look at all that we covered:
Dental Supply Management
Navigating PPO Challenges
Role of Group Purchasing Organizations (GPOs)
Partnerships for Cost Savings
Empowering Independent Dentists
I hope you find Ted's insights as valuable as I did. Thanks for listening!
How to find Ted:
LinkedIn
Contact Number: 516-316-3671
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Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power.
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt
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Don't forget to check out the video episode on YouTube!
Lisa Greer is the California Dental Association’s dental benefit expert (and repeat guest!). We talked about quite a few topics including Change Healthcare and advice that can get you audited. We both firmly believe that the insurance coordinator is a key player in protecting the doctor’s license. Look at all that we covered:
Navigating Change Healthcare's Issues
Submitting treatment on claim forms
CDT codes and how to stay updated
Audit preparedness
Medicare Advantage plans
Fraud, Waste, and Abuse Training
Educating the next generation
I hope you find the rich insights shared by Lisa as practical as I did!
How to find Lisa:
Lisa Greer: lisa.greer @ cda.org
LinkedIn
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Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power.
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt
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Don't forget to check out the video episode on YouTube!
Join us for a candid conversation about financial management and team development. I’m thrilled to welcome back my close friend, Dayna Johnson, a dental consultant who's made a name for herself in the world of digital workflows and accounts receivable wizardry.
We tackled these topics:
Why collection conversations are scary
Transparency and practice numbers
Investing in training and employee retention
How to reduce no-shows
The business of dentistry
Links from Episode:
Novonee | Dentrix Training | Education with Dayna Johnson
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Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power.
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
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Don't forget to check out the video episode on YouTube!
Understanding the impact of Dental Service Organizations (DSOs) is critical for every office manager and dentist. My friend Dr. Tony Stefanou - the founder of Connect the Dents - is a solid resource in this area. Even if you’re not planning to join one soon you should know how they operate and grow. We can all learn from the different business models which operate around us. I asked Tony what piques a DSO’s interest and that led to a great conversation about practice valuations. Take some notes with this one!
We tackled these topics:
Consolidation in the Dental Industry
The Importance of Knowing Your Practice's Value
Geography and DSO Expansion
Practices in High Demand
Honing in on DSO Affiliation
Career Paths within DSOs
Connect with Dr. Tony Stefanou:
Connect The Dents
LinkedIn
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Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power.
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
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Don't forget to check out the video episode on YouTube!
Great employees are worth their weight in gold. Managing them is usually the most taxing part of the job. Different personalities, different ages - all of it comes with pros and cons. My guests - Michelle Coker and Matt Nelson from the California Dental Association - help offices with these challenges every day. We unpacked the nuanced dynamics of workplace communication and the generational differences coloring today's dental practices. I hope it’s helpful!
We tackled these topics:
Workplace Communication
Onboarding & Training Importance
Generational Differences
Open Dialogue
Effective Team Management
Gender Dynamics in Dentistry
Employee Mental Health
The Value of Mentoring and Support
Connect with Matt Nelson: LinkedIn | Email
Connect with Michelle Coker: LinkedIn | Email
California Dental Association: Website
Conflict Management Book Recommendation by Matt: The Five Dysfunctions of a Team
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Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power.
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
-
Don't forget to check out the video episode on YouTube!
It’s always fun to have Rachel Wall back for hygiene updates. She’s the founder and president of Inspired Hygiene and is my go-to for shedding light on the latest trends and products in dental hygiene.
We tackled these topics:
The challenges of the various hygiene compensation models
How a knowledgeable administrative team impacts patient communications
Strategies for expanding service offerings in dental hygiene to keep pace with an evolving industry
Newer treatments such as remineralization and enamel regeneration
Connect with Rachel Wall and Inspired Hygiene:
➡️ Check out the Perio Protocol Online Bootcamp here
Rachel’s Standard of Care free offering
Inspired Hygiene | Website
Inspired Hygiene (@inspiredhygiene) | Instagram
Rachel Wall - Founder & President at Inspired Hygiene | LinkedIn
Inspired Hygiene | Facebook
Check out Dr. Emily Boge at Think Big Dental, as mentioned on the show.
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Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power.
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
-------------
My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
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Visit odysseymgmt.com to check out my book, webinars and courses.
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Don’t forget to check out my other podcast Chew on This - A Dental Podcast!
**If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!**
YouTube: https://youtube.com/@odysseymgmt
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SHOW NOTES:
Don't forget to check out the video episode on YouTube!
Returning guest India Chance joined me for another infection control, bug-filled episode! She's the founder of Learn to Prevent and always teaches me something new. Sometimes I wish I didn't know it but it's important for our patients and practices. Some highlights from our talk:
Infection Control and Compliance: Autoclaves - who knew they could be a hot topic? See what I did there? 😄 We talked tracking parameters for every autoclave cycle and how digital solutions are becoming the standard.
HIPAA Compliance: She shared what to expect during an audit and how to deal with the stress on managerial staff and practice owners. India shares why it motivated her to create a comprehensive onboarding program for new hires.
The Importance of Compliance: India talks about her transition from dental hygienist to an infection control inspector.
Social Media and Compliance: The potential risks and repercussions of posting on social media platforms, especially concerning HIPAA, OSHA violations, and infection control breaches, are highlighted. Release forms and best practices for using patients' images or likeness on social media - make sure you have them or risk legal action!
For more information on India Chance's programs and services, visit her website to learn more about infection control, HIPAA, and OSHA compliance.
Connect with India:
Learn2Prevent: https://www.learn2prevent.com/
FB: https://www.facebook.com/Learn2Prevent
Learn2Prevent™️ (@learn2prevent) • Instagram photos and videos
LinkedIn: https://www.linkedin.com/company/learn2prevent/
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Synergy Dental Partners believes in the podcast! They are offering to double their free trial offer for NTMT listeners. Synergy is a group purchasing organization (GPO) that lowers your expenses by leveraging their purchasing power.
https://www.odysseymgmt.com/synergy
NTMT listeners receive a 2 Month Free Trial + a 3rd Month if you buy anything from any vendor during the trial period. Also, new Darby customers receive a $200 Darby statement credit with a purchase.
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My new insurance course is out! Dental Insurance Design and Management is geared toward those who want to understand the how and why of insurance. As a loyal podcast listener, please use "NTMT" for a $75 courtesy toward your investment.
If you like the show then I’d appreciate a good rating. Tell your friends. Even podcasters ask for referrals!
-------------
Visit odysseymgmt.com to check out my book, webinars and courses.
-------------
YouTube: https://youtube.com/@odysseymgmt
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