Chris received his PhD in biomedical informatics from Oregon Health & Science University, School of Medicine, his Masters of Science and Doctor of Physical Therapy degrees from Pacific University and undergraduate degree in biology from Willamette University. He is board certified in orthopedics and fellowship trained in manual physical therapy. He has worked as a physical therapist, clinic director, and more recently Director of Knowledge Management for Therapeutic Associates Inc. In that role he has overseen the company’s strategy related to the use of organization data in business and clinical decision making, quality improvement efforts, and value-based care initiatives.
In 2014, Chris returned to school to study biomedical informatics, in hopes of applying the concepts that were focusing personalized medicine and evidence-based practice in the field of medicine, to the field of PT. He was awarded a post-doctoral fellowship from the National Library of Medicine and a PODS I scholarship from the Foundation for Physical Therapy for his research related to the facilitators and barriers to PT managers’ use of clinical information systems to oversee clinical quality.
Chris has applied his informatics training as a consultant to the APTA relative to health IT interoperability and a member of the PT Outcomes Registry Scientific Advisory Panel. He has also worked as a consultant to large health systems focused on data analytics strategy and improved organizational use of information for decision making. More recently he received an Assistant Professor appointment with Oregon Health and Science University, School of Medicine, Department of Medical Informatics and Clinical Epidemiology where he teaches courses in qualitative research methods and organizational behavior. He also continues his research now focusing on usability of patient reported quality of life measures and is a member of a multi-disciplinary team on and AHRQ-funded study to establish safe training and use of medical scribes. This has allowed him to develop a model of and training process for the use of scribes in PT. He is also a member of a research team exploring the use of PROMIS measures to support clinicians’ use of a bio-psycho-social approach to PT intervention.
Chris has dedicated his career to improving clinicians’ and business leaders’ use of information in their daily decision making. His goal is to refine a sociotechnical framework that integrates information systems with organizational strategy, workflow design, and information presentation to allow practices and providers to thrive in the coming value-based healthcare landscape.
Mayor Lynne Robinson joined the City Council in 2014, and she has a long history of civic involvement. She is a champion for startups and small business, and has encouraged startup and equity crowdfunding workshops at City Hall. Her colleagues voted her mayor in January 2020, after she previously served a term as deputy mayor.
Lynne also advocates for the environment, parks and open spaces, human services and affordable housing in Bellevue. She proposed a property tax exemption adopted by the council for multifamily complexes that include affordable housing.
She represents the council on the Eastside Human Services Forum Executive Board, King County Cities Climate Collaboration, and the King County Mental Illness and Drug Disability Oversight Committee. She is council liaison to the Disability Board.
Before her election to the council, Lynne served on and chaired the Bellevue Network on Aging and the Parks & Community Services Board.
A physical therapist with her own business, Lynne holds a doctorate in physical therapy from Regis University and a bachelor's degree in physical therapy from Northwestern University Medical School. She also earned a bachelor's degree in community services from California State University Chico. In 2015 Governor Jay Inslee appointed Lynne to a three-year term on the state Board of Physical Therapy. Lynne developed an interest in computer science while in college, and she is on the Washington Technology Industry Association Cascadia Blockchain Council.
Lynne and husband Dan Watson have lived in the Woodridge neighborhood of Bellevue since 1997. Their children attended Bellevue public schools.
Ali Schoos grew up in Sunnyside, Washington and started picking Asparagus before school when she was in the 6th grade. This early exposure to work ethic has served her well over the years in business. She started with a small private physical therapy practice, grew her company and sold to a national player in the Rehab industry . She worked at an executive level for Physiotherapy Associates for 7 years and then started over again in private practice. The second time around she grew to 6 clinics and made sure each clinic had a director that also had ownership in the practice. She has served in many roles in the state and national physical therapy associations and is currently a Board member for The Private Practice Section of the American Physical Therapy Association. Her current physical therapy clinic is in Bellevue, Washington.
Jason Richardson is CEO of Gastroenterology of the Rockies where he oversees the operations and strategic positioning for a physician-owned gastroenterology & hepatology practice serving the greater Denver and Boulder communities. GI of the Rockies, in combination with their management services organization, operates five freestanding Endoscopy Centers and seven Medical Offices. GI of the Rockies exists because we want to eliminate and prevent colorectal cancer. We value personal kindness, respect, and attention to detail.
Prior to serving at GI of the Rockies, Jason was the Vice President of Operations for Concentra in the Mountain Region operating 87 urgent care/occupational health facilities in the Western United States. Prior to Concentra, Jason spent the greater part of his professional career leading operations, payor strategy and strategic development at Results Physiotherapy.
While at Results Physiotherapy, Jason had the pleasure of developing and leading a high-performing team through a period of break-through performances—growing from six locations in Tennessee to 76 locations in seven states throughout the Southeast. In 2014, Results Physiotherapy partnered with Sterling Partners (PE) to offer financial and strategic resources to further Results Physiotherapy’s growth strategy. Upon Jason’s exit from the practice in 2016, Results operated 105 locations in 9 states.
Jason earned his BS in Biology and Chemistry for Western Kentucky University in 1995, Master’s degree in Physical Therapy in 1998, and completed his Doctoral studies in 2004 from Shenandoah University.
Kelly serves as the president for Movement for Life, which is an employee owned company that operates 26 outpatient clinics in Arizona, California and North Carolina. She started her career as a certified athletic trainer and entered PT school at the University of Southern California while also working for their outreach program as a high school athletic trainer. Since graduating from physical therapy school, Kelly has worked in orthopedic physical therapy with a special interest in geriatrics. She has been involved in her local community with organizations such as the Red Cross, on the disaster action team, the Noor Foundation to provide free physical therapy to local under and uninsured community members and most recently serving on the board as well as President of CASA, an organization that assists abused and neglected children. Kelly has also had the opportunity to be active in the APTA Private Practice Section (PPS) including the Editorial Board of the PPS section magazine, as well as payment policy, value based care, telehealth and currently COVID-19 task forces and committees. She is most proud of her two children, Jenna and Spencer, who she shares with her husband Jason, also a physical therapist. In their spare time, she enjoys snow skiing and trips to the snow, anything outdoors, spending time with family/friends, reading and attempting to race cars.
Jim Landsman, BSME, MBA. Every business leader in 2020 is challenged to figure out how to run a successful business during a pandemic. Jim not only forged that path but then had to deal with contracting the virus himself and living through a nightmare of being on a ventilator for 10 days and coming very close to dying. He credits being a good physical shape at 57 for saving his life. Listen to the fear he and his family had to go through to come out on the other end. The support of friends, family and even complete strangers has been overwhelming. He still is trying to get back physically what was taken during his fight to survive.
Jim is a co-founder and the President and CEO for Atlas Injury Prevention Solutions. Atlas IPS is a leading nationwide injury (MSD) prevention service and technology provider. Jim has a bachelor’s degree in mechanical engineering and a masters degree in business administration, both from the University of Notre Dame. Jim’s 30+ years of leadership experience is equally split between operations and sales/marketing. Jim is originally from Grand Haven, MI but now resides in New Smyrna Beach, FL. He is happily married to his wife and soulmate (Gayle) for almost 30 years, and has three children and two grandchildren. Jim loves most to spend time with his family, but when he is not doing that he likes to run on the beach, fish, boogie board, kayak, and (pre-COVID) travel to and explore new and fun destinations.
10 Lessons Learned by a COVID Survivor
I am the President of Atlas IPS. Sometime between July 31 and August 9 I should have died.
When the COVID pandemic started in March, my family were considered the “nuts.” We immediately wore masks, used hand sanitizer, went grocery shopping every 2 – 3 weeks, and didn’t get take-out food for over three months. We did this to protect my wife who has had pneumonia twice and a thyroid condition that impacts her immune system.
I am 57 years old. I have no preexisting conditions and do not take any prescriptions. I don’t smoke. I run 3 miles and swim laps 5 – 6 days a week.
Our belief was that if either my extremely healthy 22-year-old son or I became infected, we might get a fever for 3 days. If my wife was infected, all bets were off.
On July 22 I began to exhibit mild COVID symptoms. On July 24 the three of us went to the Florida Department of Health and were tested for COVID with a throat swab. Because we were unsure about the accuracy of a throat swab, on July 27th we went to an urgent care facility and were tested with a nasal swab.
My symptoms continued to worsen including having a 102o fever and developing a mild cough. Fortunately, my wife bought a pulse oximeter and found my oxygen level at 88%, when it should be at 95% or higher. She called the hospital with that information and the nurse said I needed to get to the emergency room immediately.
On July 28 I was admitted to a nearby large top-rated hospital. My X-rays showed one of my lungs was completed infected and the other was 1/3rd infected with pneumonia. My breathing continued to worsen and on July 31 I was moved to the ICU and placed on a ventilator for 10 days. Miraculously I was moved out of the ICU on August 17, and on August 21 I was discharged to my home.
We were told in confidence by one of my nurses that I was the only patient to survive with COVID, who was also admitted to the ICU and placed on a ventilator, since March. Whether or not that statement is 100% accurate, it seems not many people survive, and the ability for my family and me to tell our story is unique.
10 Lessons Learned
1. The risk of getting COVID is real and can hit anyone. In the eyes of my family and friends, I was the picture of health and no one expected COVID to infect me, and more important almost kill me. Since I got sick, we have heard of a college freshman who got COVID and now needs dialysis, and two mothers who went to the hospital for C-sections, contracted COVID, and are now in the ICU. Young or old, healthy or not, COVID does not discriminate who it hits.
2. The testing process is broken. Ten days after our Florida Department of Health swab, my wife was called to inform her that she had been exposed to someone positive with COVID. She responded, “No kidding, my husband is in the hospital on a vent.” A day later the urgent care facility called and said all three of us tested negative for COVID.
3. If you get symptoms, get medical attention early. We listened to current CDC guidance, stayed home, and treated my symptoms. We believe if we had waited much longer to contact the hospital, I would have died. If we had contacted the hospital sooner, there is a chance I could have avoided being placed on a ventilator. In short, don’t wait too long to seek medical care.
4. Hospitals do not know how to consistently and effectively treat COVID. The average US survival rate for COVID patients who are vented is 25%. We were told by medical staff that my hospital and another large one in the area struggle to produce any survivors. We were also told by another source that a Northwestern (Chicago area) hospital has an 86% survival rate. It does not appear to us that hospitals are sharing best practices, and the top ratings we initially saw for my hospital is for conditions other than COVID.
5. You must have a medical advocate. Given that hospital care is not consistent, it is imperative that a patient have a fully engaged and assertive friend or family member who is their medical advocate. My wife kept detailed notes of every discussion, my vitals, my medications, and reached out to different medical friends and family to make sure what was being recommended by the doctors made sense. She was not afraid to push for different solutions and to say no. Do not simply assume what a doctor recommends is right.
6. Don’t assume a vented patient is unconscious. Although I was placed in a medical coma through the use of Fentanyl (at the maximum level allowed, which should level a horse), my mind and senses were conscious, causing the most frightening time of my life. I did not know I was in the hospital for COVID, and instead thought my organs were being harvested and the people around me were trying to kill me. I believed this for almost 2 weeks. If one nurse or doctor had taken the time to talk to me like I was awake and reassure me I was safe and being cared for, it would have made a huge difference on my mental outlook and will to live. We believe this becomes even more important because COVID patients are isolated from their families, leaving them confused and scared.
7. COVID is the gift that keeps on giving. COVID often doesn’t end after the fever and cough are gone. I discussed the freshman who is now on dialysis, but other post-COVID conditions that medical staff discussed with us include blood clots, strokes, heart issues, organ failures, and even amputations. To date I have been lucky to have not been given any additional COVID “gifts,” but my story is far from over. I lost 30 pounds. The day I came out of the ICU I barely had enough energy to brush my teeth. It was quickly clear that simply sitting up was going to be a challenge and I needed to learn how to walk again.
8. You need to be as healthy as possible to fight COVID. If what we were told about my hospital’s survival rate is even remotely accurate, I must ask myself, “Why did I survive?” As I said above, having a medical advocate is a factor. We also believe the many prayers, thoughts, and human concern shown for me and my family helped save my life (more on this below). However, we also believe my general health was a major factor and should be something everyone considers.
9. We need to be concerned about our COVID healthcare workers. We call them heroes, and they are. Every day they risk self-exposure and taking the virus back to their families. However, what we fail to understand is the mental and emotional damage being done to these wonderful people because they are constantly surrounded by death. One nurse talked about a PTSD-like impact, and I believe the risk is real.
10. We should have more faith in the human race. In a time where hate and anger seem to be the norm, I have often wondered when it became more important to be right than respecting and simply caring for another human being. From day 1 of my sickness, my wife and children exposed our journey “naked and afraid” through Facebook and other social media channels to all that would listen, with the simple goal of providing awareness of the risk. The response was overwhelming from friends, family, communities, but most surprising was the support provided from countless people we did not know. My family got messages from all over the world simply providing prayers, thoughts, well wishes, and asking how I was doing that day. We believe that deep down, most people still want to care for each other, which gives my family and I hope for the future.
After looking this over with my wife (the love of my life, my warrior and soulmate) she asked that I add a note describing the mental and emotional toll physical isolation takes on the family—waiting anxiously for medical update calls that come late or not at all; not being able to sit next to your loved one to protect them, hold their hand, tell them they are safe, and let them know you love them; and wondering if the last words you said to them will be the last words you get to say.
The goal of this message is not to get into a debate about politics, reporting, masks, personal freedoms, or fall into any of those rabbit holes. Our goal is to help provide a personal, open, and honest perspective about the risks of this horrific virus. What you do from here is your choice.
If you want to see the full and detailed story on Facebook, please look at my wife’s page at Gayle Hanyzewski Landsman. (If you are a Dave Mathews music fan, I would recommend it since there is a nice surprise within.)
Please stay vigilant and safe.
Mark Anderson started a small physical therapy office in a house in Park City, Utah and 35+ years later he is the CEO of Mountain Land Rehab with locations in 4 western states. Mark is the epitome of class. Great guy, someone who is easy to be around, great sense of humor and a very giving mindset. He builds relationships and gives back to his community. He's a great friend to have. His leadership style is collaborative and willing to mentor and coach those who are becoming leaders for the future. He's a family man who his grandkids adore. Someone to emulate and admire. He is approaching retirement and can look back on a career that anyone would be proud of. In this interview Mark talks about leading during difficult times including through the COVID 19 crisis. Listen to his philosophy of how to lead and how to build a culture that lasts the test of time.
Alan J. Murray is president of Empire BlueCross BlueShield’s commercial plan in New York. Alan possesses an in-depth knowledge of the healthcare industry and specifically the New York market which greatly benefits our consumers, customers and provider partners in New York. Prior to joining Empire, he most recently served as the founding President and CEO of Northwell’s CareConnect Insurance Company, Inc., the first provider-owned commercial insurance plan in New York State.
Preceding his career at CareConnect, Alan held the position of Vice President, New York Market Lead at United Healthcare for more than four years and spent five years at Anthem preceding that as Regional Vice President, New York Provider & Ancillary Network Development.
Alan earned a Bachelor of Science degree in 2005 from Open University, Milton Keynes, United Kingdomand served as a Second Officer in the British Merchant Navy for six years. He lives in Syosset, NY with his wife, three children and two dogs.
Mike Horsfield returns to the program to discuss what lessons were learned while leading in new territory during an international pandemic. He self admits he gets geared up and actually enjoys "a train wreck" to lead through and COVID 19 certainly pushed him to a new level of crisis management. Communicating with your people and being transparent is the key to working through the huge challenges this pandemic has thrown at the business world and the health of the communities our businesses are in. What lessons did we learn and where do we go from here. Business leadership was and still is being tested at the highest level. What moves you make and how you can reassure your employees is paramount right now. Mike gives great insight into his thought process and how he believes coaching and mentoring should be used in organizations . He is also running for Private Practice Section of the American Physical Therapy Association President position with election results revealed in early November.
Errol Doebler has had what most people would think is an exciting life. From the Naval Academy to a Navy Seal and then an FBI agent his life has been certainly interesting. He had some hard lessons to learn along the way and had to learn how to reinvent himself after everything he fought so hard for to become a Navy Seal was taken away when he was injured and had to give up his dream job. He learned what poor leadership looks like serving in the FBI. Now as a Business Coach he takes what he has learned through his incredible journey and shows how the principles of success are the same for running a business and leading employees and your executive team.
Errol Doebler is the creator of The Process, Art, and Science of Leadership. Through Leader 193, his leadership consulting firm, he teaches his methodology to business leaders around the world. Errol developed this methodology through his experience as a United States Naval Officer, where he served as a Surface Warfare Officer and Navy SEAL, and through his years of working with the FBI. Errol is one of the few people in the world who has had the distinction of serving as a Surface Warfare Officer, SEAL and as an FBI Special Agent and FBI SWAT Operator.
Jeff Ostrowski is the first guest to be on the program for a second time. He was interviewed about 15 months ago shortly after he was diagnosed with stage IV pancreatic cancer in the prime of his life. On episode 45 he goes deep and shares how devastating the news was and how difficult chemotherapy was to get through. In this episode we check back in with Jeff to see how his battle is going. Jeff is very brave to wade into the darkness of the disease, the emotions of fear and how special relationships are the key to his survival. His openness and willingness to be vulnerable is a gift to those of us who listen and try to image how tough his journey is. His positive mindset is impressive and the love he has for his family jumps out at your during our discussion. A brave man, a proud man, a generous man in the battle for his life. This is an episode you won't forget.
Discussion with Jimmy McKay a physical therapist who earned his degree in Communications and entered his dream job as a Rock radio station DJ. He later discovered physical therapy as he was training for an Ironman competition and one of the guys on the team was a PT. We discuss the long road to switch gears and get into and through PT school. We also talk music and how now he is back doing similar things as the Director of Communications for Fox Rehab as he was at the radio station just now gearing the message to a very different audience. He says he found his people with PT's and feels like he has combined the best of both his worlds in healthcare.
Gabby Reece is not only a volleyball legend, but an inspirational leader, New York Times bestselling author, wife, and mother. The former professional beach volleyball player and Nike's first female spokeswoman is the definition of both athleticism and beauty.
Gabby won an athletic scholarship to Florida State University where she played two seasons before accepting offers from the modeling world. During her time at FSU she set two school volleyball records that still stand today.
Gabby created with her husband big wave surfer and waterman Laird Hamilton, a company Extreme Performance Training, XPT. XPT is a unique and powerful fitness training and lifestyle program featuring their unique water workouts, performance breathing, recovery methods and high-intensity and endurance training for people of all fitness levels and backgrounds.
Gabby's most recent book, My Foot Is Too Big for the Glass Slipper, boldly shares her personal story of real-life ups and downs of motherhood and career in order to encourage women worldwide to challenge traditional norms and find personal happiness. Gabby’s challenge to feminist definitions of the modern women sparked huge media interest, resulting in appearances on The Today Show, Rock Center with Brian Williams, Live from the Couch, Dr. Oz, Katie Couric, E! Chelsea Lately, The Jeff Probst Show and The Better Show, to name a few, she was also co-host of The View and appeared on Access Hollywood.
Gabby’s health and fitness tips have appeared in Shape, Men’s Fitness, and Elle magazines. She has been a contributing editor for Yahoo Health, and has written for The Huffington Post and the Los Angeles Times Magazine.A pro in front of the camera as a TV host, early in her television program hosting career, she won a huge following by taking risks road-lugging, white water kayaking, drag racing, surfing, and sky diving on “MTV Sports” and “The Extremists with Gabrielle Reece” and later she was a commentator at the 1998 Goodwill Games. She has hosted ‘Insider Training’ on the Fit TV/Discovery channel, she was a featured host of ESPN and NBC’s “Gravity Games”, and in the spring of 2016, Gabby became the host of NBC’s new hit fitness competition series “STRONG,”.
She has regularly appeared on Good Morning America, The Today Show, the Ellen Degeneres Show and Chelsea Lately, as well as other top tier entertainment shows. She has also appeared in several feature films, where she played a pro beach volleyball player in ‘Cloud Nine’ with Bert Reynolds (2004), a guest star in ‘North Shore’ (2004) and as a physical trainer in the film ‘Gattica’ (1997). Gabby began modeling in high school and throughout her college career. She traveled to New York and Italy in between competing and training. She was only a sophomore at Florida State University when Elle named her “One of The Five Most Beautiful Women in The World”. She has graced the cover of Sports Illustrated for Women, Travel & Leisure Golf, Women’s Sports & Fitness, Outside, Elle, Shape, Self, Harpers’ Bazaar, Volleyball, Fitness, Life, Vogue, Experience Life and People, and has worked with the most elite photographers in the world.
Gabby and Laird have 3 children and reside in Kauai, HI and Malibu, CA.
Matt Johnson is a marketing agency founder, podcaster, and musician. Matt runs a podcast launch & production agency based in San Diego, an international team that helps business coaches, consultants and thought leaders use done-for-you podcasting to attract an audience, build influence & become MicroFamous.
Matt is the author of MicroFamous and currently hosts the MicroFamous podcast. He is a frequent podcast guest and event speaker to audiences around the US, Canada, and Australia.
"What's Gaby Cooking?" has become a powerful brand in the food and lifestyle world. Gaby Dalkin describes herself as a communicator who happens to be a Chef! She loves interacting with people, cooking and traveling and she has found a way to share it on social media, authoring 3 bestselling cookbooks and forming partnerships with well known brands in the industry. Her passion is infectious and her driving to succeed is inspiring. She continues to build an empire that people just want to be a part of. She grew up a picky eater and now she shows people that anyone can cook and entertain as well as eat good healthy food. A success story you just can't resist!
Steve Miletich has worked as a reporter at The Seattle Times for more than 20 years, covering air-safety issues, criminal-justice matters, police reform and a wide range of watchdog and investigative projects. He was part of a team of Times reporters that was awarded the 2010 Pulitzer Prize for breaking news for coverage of the killing of four police officers in Lakewood, Wash. He was also a finalist in 2007. In May of 2020 he received his second Pulitzer Prize for his work on a 4 person team covering issues with the Boeing 737 Max airliner. He previously worked at the Seattle Post-Intelligencer from 1981 to 1999 and The Journal-American in Bellevue, Wa, from 1976 to 1981
Tony Gemignani is a 13 time world champion Pizzaiolo from San Francisco. He is the chef and owner of 28 locations in Northern California and Las Vegas. Tony has been perfecting his craft for more than 2 decades and holds an impressive set of awards for his pizza making and tossing skills. He is the proprietor of the International School of Pizza in San Francisco, where he certifies chefs from around the world, and is an official U.S. Ambassador of Neapolitan Pizza by the city of Naples, Italy. Tony has also been inducted four times into the Guinness World Book of Records. Tony has appeared on several popular shows including Good Morning America, The Today Show, The Tonight Show with Jay Leno, and is a regular on Food Network Channel. He is the author of PIZZA, Tony and the Pizza Champions, and The Pizza Bible, the definitive book on Pizza. In this interview he talks of building a strong team and always striving to learn and grow.
In January of 2020 In Nashville at The 13th Annual Graham Sessions I gave a "What I Believe" speech. Leaders need to be willing to collaborate, communicate effectively with different personalities and compromise when necessary. The best ideas that last the test of time are gained with collective wisdom in a high functioning group. We need to feel comfortable in our right brain thinking and embrace the gray. Black and white thinking is limiting. Being willing to wander and live in the gray opens up opportunities and allows teammates to feel included and listened to which results in more innovation and higher levels of success. It might be messy, so be brave and "Say yes to the mess" and believe in the gray.
Julie Huffaker is a breathe of fresh air bringing passion and hope to leadership and life. She is a social scientist fascinated by how people come together in groups and outperform themselves. She has more than 25 years' experience helping organizations deliberately evolve leadership, culture, strategy and capacity. She has a PhD in Organizational Leadership and Change, a MA in Human Development and a MBA. She is a Principal and Founding Partner at consultancy Deeper Funner Change. Her wisdom and compassion are unmatched and her impact of helping people change how they communicate is unparalleled. She is passionate about paddle boarding and diving deep into personal and group interactions. She lives in Portland, Oregon.
This is the second episode of reviewing "Pearls of Wisdom" from interviews over the last couple of months. This will be released one month into the COVID 19 Pandemic crisis we are in not only as a nation but as part of the world. Businesses are struggling, many are closed and people are getting anxious and frustrated with being at home to support the Stay at Home and Shelter in Place the nation is doing to help slow down the spread of the virus. Leadership has never been more important than now. This episode reviews some key points Leaders have made during interviews on this Podcast and I have elaborated on these key points in a discussion format. As I stated during Pearls of Wisdom Summary I, I will do this periodically as a way to further highlight and learn about the amazing leaders I have the honor and privilege to interview in each episode I publish on this program.