Episodes
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Remarkable Regional Businesses – Episode 23
Guest: Julie SheahanBusiness Name: 3D Physiotherapy Health GroupWebsite: www.3dphysio.com.au/LinkedIn: www.linkedin.com/in/julie-sheahan-5b90b3165/
Topics Covered/ The Philosophy Behind 3D PhysiotherapyJulie Sheahan introduces the mission of 3D Physio, a practice grounded in the biopsychosocial model of care. She explains how their approach treats not just physical symptoms but the whole person—body, mind, and soul.
/ Evolving the Clinic ExperienceJulie outlines how the practice has expanded to include multiple locations, a purpose-built exercise studio, and integrated services like podiatry and naturopathy. The goal is to offer a holistic health hub that supports prevention and empowerment.
/ Rethinking Traditional PhysiotherapyRather than relying on ongoing appointments, Julie and her team focus on education and self-management. They help clients understand the root cause of injuries, develop personalized strength programs, and shift toward long-term, preventative care.
/ Combatting the Reactive Healthcare ModelJulie challenges the conventional, reactive model of healthcare and instead promotes a culture of proactive well-being. She emphasizes the need to shift both public perception and healthcare practices to support prevention over treatment.
/ Strength and Aging WellJulie shares how 3D Physio runs programs like Strong for Life, GLA:D, and Onero to support older adults with strength, balance, and mobility. Clients in their 70s and 80s are performing exercises like deadlifts and lunges, redefining what’s possible as we age.
/ The Impact of Food and Inflammation on HealthWhile not a nutritionist herself, Julie discusses how diet—particularly industrialized, boxed foods—can lead to chronic inflammation and poor musculoskeletal health. She stresses the importance of whole, nutrient-dense foods to support healing and performance.
/ Building a Mission-Driven TeamJulie reflects on creating a culture where every team member is aligned with a shared “why.” From regular alignment days to hiring based on values, she’s focused on creating an environment where purpose drives performance.
/ Business Growth, Awards, and LeadershipJulie shares the story of starting 3D Physio in 2018 and gradually growing the team and services. She discusses winning multiple Bendigo Business Excellence Awards, including the Regional Women’s Award, and how mentorship and strategic hiring have supported her leadership journey.
/ Managing Change Without Burning Out the TeamRecognizing the challenges of being an ideas-driven entrepreneur, Julie brought in a change consultant to help structure and pace innovation. She explains how this improved internal communication, stabilized the team, and allowed them to implement new systems more effectively.
ReferencesGLA:D Program – https://gladaustralia.com.au/Radical Candor (book) – https://www.radicalcandor.com/Biopsychosocial Model of Care – https://www.physio-pedia.com/Biopsychosocial_Model Bendigo Business Excellence Awards – https://bbea.com.au/
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Remarkable Regional Businesses - Episode 22
Guest: Kyle RackiBusiness Name: ProposifyWebsite: https://www.proposify.comLinkedIn: https://www.linkedin.com/in/kyleracki
Topics Covered/ The Journey of ProposifyKyle Racki shares how he transitioned from a freelance designer and agency owner to the founder of Proposify. He talks about the early frustrations of creating proposals manually and how that led him to develop a SaaS solution that streamlines and improves the proposal process for businesses.
/ Building and Scaling a SaaS BusinessProposify started as a small, bootstrapped venture and has since grown into a 65-person company. Kyle discusses the early growth phase, the impact of adding features like e-signatures and proposal templates, and how they found their product-market fit.
/ The Challenges of Rapid ScalingScaling too quickly brought unexpected challenges. Kyle shares insights on why adding more people doesn’t always lead to greater efficiency, how too many management layers slowed decision-making, and why they ultimately scaled back from 110 employees.
/ Leadership, Culture, and Radical CandorAs the company grew, Kyle realized the importance of fostering a strong company culture. He explains how he introduced “Radical Candor” as a core value, encouraging open, honest feedback while maintaining a positive workplace environment.
/ Personal Growth as a FounderKyle reflects on the personal and professional development required to lead a growing company. From learning to have tough conversations to seeking mentorship and business coaching, he shares how continual self-improvement has played a critical role in Proposify’s success.
/ Vision, Strategy, and Staying Connected to CustomersRather than focusing solely on high-level strategy, Kyle emphasizes the importance of staying involved in the day-to-day realities of the business. He explains how engaging with customers, keeping an eye on competitors, and understanding industry trends help shape the company’s direction.
/ The Power of Online Proposal SoftwareProposify simplifies the proposal process, making it easy for businesses to create, send, and track professional proposals. Kyle highlights key benefits, such as real-time updates, integrated e-signatures, and data tracking—giving sales teams the tools they need to close deals faster and stand out from the competition.
/ The Role of Founder Branding vs. Product ExcellenceWhile personal branding can be valuable, Kyle believes the best companies focus on building great products rather than making their CEOs famous. He shares examples of companies that have succeeded without high-profile founders and discusses what really matters when scaling a SaaS business.
ReferencesProposify – https://www.proposify.com
Radical Candor by Kim Scott – https://www.radicalcandor.com/
Zapier – https://zapier.com/
Loom – https://www.loom.com/
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Remarkable Regional Businesses - Episode 21
Guest: Kira HydeBusiness Name: The KH StudioWebsite: https://www.thekhstudio.co/LinkedIn: https://www.linkedin.com/in/kirahyde/
Topics Covered
/ The Journey of The KH Studio
Kira Hyde shares how she founded The KH Studio, a boutique brand design and marketing agency based in Bendigo. She explains how the business has evolved from a solo operation focused on branding and website design into a full-service marketing agency that now offers SEO, Google Ads, social media management, and marketing strategy.
/ A Strategy-Driven Approach to Branding and Marketing
Kira discusses how The KH Studio differentiates itself in the competitive marketing industry by offering strategy-first, integrated digital solutions. She highlights the importance of blending branding, creativity, and technology to deliver bold, high-impact results for businesses across various industries.
/ Scaling a Business to Meet Client Needs
The KH Studio has grown by carefully listening to client needs and expanding its service offerings accordingly. Kira explains the journey from a freelancer to a business leader, the challenges of scaling a boutique agency, and how her team has developed long-term client partnerships.
/ Business Growth and Lessons in Leadership
Kira shares key insights from her entrepreneurial journey, including the challenges of hiring employees vs. contractors, maintaining company culture, and creating a sustainable business model. She also talks about the importance of business mentorship, the impact of working with a board of advisors, and the personal growth required to lead a creative business.
/ Award-Winning Excellence
The KH Studio was recently recognised at the 2024 Bendigo Excellence Awards, winning the Professional Services Firm of the Year. Kira reflects on what this award means for her business and the importance of elevating creative professionals in the regional business landscape.
/ The Role of Processes and Systems in Business Success
Kira explains how implementing structured processes and automation has allowed The KH Studio to deliver high-quality results while remaining boutique. She shares insights on how they use client portals, time tracking, and streamlined workflows to enhance efficiency and improve the client experience.
/ Building a Team That Works for Your Business Model
Unlike traditional agencies, The KH Studio operates with a hybrid team structure, consisting of core team members and specialised contractors. Kira explains why this model provides flexibility, scalability, and top-tier expertise, allowing them to compete with larger agencies while maintaining a personalised, boutique approach.
/ The Entrepreneurial Journey & Work-Life Balance
Starting her business at just 20 years old, Kira has had a unique entrepreneurial journey—including traveling through Europe while running her business remotely. She shares lessons on balancing work and life, staying motivated as a business owner, and the importance of trusting your own instincts when making business decisions.
References
The KH Studio - https://www.thekhstudio.co/Bendigo Excellence Awards - https://bbea.com.au/award-categories/Tools & Systems Mentioned: CRM software, Slack, Google Ads, SEO tools, client portals
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Remarkable Regional Businesses - Episode 20
Guest: Joe CiancioBusiness Name: Maxsum ConsultingWebsite: www.maxsum.comLinkedIn: https://www.linkedin.com/in/joe-ciancio-gaicd-76a95a1a/
Topics Covered
/ Introduction to Maxsum Consulting
Joe Ciancio, founder and Managing Director of Maxsum Consulting, shares the story of how the business evolved from a small IT solutions provider to a consulting firm focused on business strategy, technology integration, and digital transformation. He explains how rebranding from “Maxsum Solutions” to “Maxsum Consulting” reflects their shift from IT services to strategic business enablement.
/ Moving Beyond Commoditised IT Services
Joe discusses how technology is often seen as a necessary but low-value utility, like electricity, rather than a strategic asset. He emphasises the importance of aligning technology with business goals to drive efficiency, productivity, and competitive advantage.
/ Strategic IT Partnerships vs. Transactional IT Services
Maxsum Consulting prioritises working with businesses that view IT as a strategic enabler rather than just a cost. Joe explains how they engage with organisation’s that seek long-term IT partnerships, focusing on business outcomes rather than low-cost, one-off solutions.
/ The Power of Data and AI in Business Growth
Joe highlights how data is the most valuable asset for modern businesses, comparing its impact to that of oil in the industrial era. He discusses how AI tools are now accessible to small and medium-sized businesses but require proper implementation and data security measures to be effective.
/ Security Challenges in the Age of AI
With AI-driven tools like Microsoft Copilot making data more accessible, Joe stresses the importance of securing internal information. He shares insights on how businesses must carefully manage access to sensitive data to avoid unintentional breaches and misinformation caused by AI "hallucinations."
/ Change Management and Digital Transformation
Technology alone does not drive change—people do. Joe discusses the critical role of change management in IT implementations, citing examples of businesses that failed to adopt new technology due to poor training and communication. He shares best practices for successfully integrating new systems into an organisations workflow.
/ Serving Diverse Industries Across Victoria
Maxsum Consulting operates across multiple industries, including professional services, local government, manufacturing, mining, and non-profit sectors. Joe explains how their approach is tailored to the unique needs of each industry, particularly in high-compliance fields like aged care and disability services.
/ Business Growth and Organisational Culture
Joe reflects on how Maxsum Consulting’s internal growth journey has been shaped by clearly defined cultural values. He shares how their company’s mission—"Enable Opportunity and Realise Potential"—guides both their client engagements and internal team development.
/ Personal Growth and Leadership Lessons
Transitioning from a hands-on IT technician to a business leader required Joe to develop new skills in delegation, trust, and strategic decision-making. He shares key lessons in leadership, including the importance of empowering teams, maintaining work-life balance, and fostering a culture of continuous learning.
References
Maxsum Consulting - https://www.maxsum.com/Microsoft Copilot - https://copilot.microsoft.com/chats/FvkUQRLGyjJpcsXcKq7hmISO Certifications - https://www.iso.org/home.html
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Remarkable Regional Businesses - Episode 19
Guest: Lisa Renato
Business Name: Lifeline Loddon Mallee
Website: www.lifelinelm.com
LinkedIn: www.linkedin.com/in/lisamrenato
Topics Covered
/ Introduction to Lifeline Loddon Mallee:
Lisa Renato introduces Lifeline’s mission, explaining its critical role in providing crisis support and suicide prevention services. She shares how the organisation serves regional communities and why local awareness is essential.
/ Lifeline’s Local and National Impact:
Lifeline operates 24/7 crisis support services through call centres in Bendigo and Mildura, staffed by nearly 100 volunteers. While most people recognise Lifeline’s national hotline (13 11 14), many are unaware of the regional centres that answer these calls. In addition to crisis support, Lifeline delivers mental health first aid, suicide prevention training, and domestic violence awareness programs.
/ The Scale of the Crisis in Australia:
Lifeline Australia answers approximately 1.3 million crisis calls annually, with 2% classified as imminent suicide risk. Financial stress, loneliness, and economic challenges are driving an increase in calls. Locally, the Loddon Mallee call centres answered 22,000 calls last year, reflecting the high demand for support in the region.
/ Volunteerism and Community Engagement:
Volunteers at Lifeline not only contribute their time but also gain valuable skills in crisis intervention, active listening, and mental health awareness. These skills often extend into their personal and professional lives, allowing them to support friends, family, and colleagues in distress. Since COVID, recruiting and retaining volunteers has become more challenging, making community engagement and flexibility crucial in maintaining a strong team.
/ Leadership in a Non-Profit Environment:
Transitioning from the corporate world to non-profit leadership required Lisa to rethink traditional business strategies. Instead of focusing on sales and profits, her leadership now centres on volunteer engagement, trust, and accountability. She shares how she moved away from micromanagement and embraced outcome-based leadership to create a culture where volunteers and staff feel valued and motivated.
/ Fundraising and Sustainability:
With 75% of its annual funding needing to be raised independently, Lifeline Loddon Mallee relies on a mix of revenue streams. The organisation operates a thrift store as a social enterprise, providing affordable goods while generating income to support crisis services. Additionally, they offer mental health first aid training to businesses and community groups. The Hello for Hope campaign unites local businesses and individuals in fundraising efforts, demonstrating the power of community-driven support.
/ Suicide Prevention and Regional Challenges:
In 2022, Australia recorded 3,249 deaths by suicide—nearly double the national road toll. Men account for 75% of suicides, with rising rates among men over 65. Lisa highlights the need for targeted community initiatives that encourage early intervention and support. By increasing awareness and equipping people with the skills to recognise distress, Lifeline is working towards its vision of a suicide-free Australia.
/ Personal Growth and Lessons in Leadership:
Lisa reflects on her leadership journey, emphasising the importance of delegation, trust, and flexibility. She has learned to create an environment where team members take ownership and feel safe to contribute ideas and take risks. By fostering a culture of psychological safety, Lifeline Loddon Mallee encourages innovation and adaptability in its mission to support those in crisis.
References
Lifeline Australia: www.lifeline.org.auLifeline Loddon Mallee: www.lifelinelm.com Crisis Support Hotline: 13 11 14 (Available 24/7)Mental Health First Aid Training: www.lifelinelm.com/start-training -
Remarkable Regional Businesses - Episode 18Guest: Arj PereraBusiness Name: Human MechanicsWebsite: https://humanmechanics.com.au/LinkedIn: https://www.linkedin.com/in/arj-perera/
Topics Covered
/ A New Gym Philosophy:Arj shares how Human Mechanics operates differently from traditional volume gyms by actively encouraging members to show up and use their memberships. The gym focuses on achieving tangible results for its members rather than relying on unused memberships for revenue.
/ Strength and Conditioning Focus:Human Mechanics distinguishes itself by employing certified strength and conditioning coaches instead of personal trainers. Arj emphasises the importance of ongoing education and proper qualifications in delivering effective and safe coaching.
/ Personalised Coaching and Goal Setting:Arj explains how the gym tailors programs for members, focusing on progression, habit stacking, and individualised goals. Members are guided through adaptable training plans to ensure consistent improvement.
/ Building a Community Through Relationships:The gym fosters a strong sense of community by prioritising relationships with members. Arj and his team emphasise personal connections, knowing members by name, and supporting their goals beyond fitness.
/ Integrating High-Performance Training and Rehabilitation:Arj discusses his work with professional athletes and integrating elite sport training methodologies into the gym. He also delves into the rehabilitation services offered in partnership with physiotherapists.
/ The Journey of Human Mechanics:Arj recounts his entrepreneurial journey, including starting the gym, challenges faced, and the importance of networking and relationships in building the business.
/ Mental Health and Leadership:Arj opens up about his personal experiences with mental health, the challenges of running a business, and the importance of self-care and seeking support. His efforts extend to community mental health initiatives, including programs for men.
/ Lessons for Small Business Owners:Arj reflects on lessons learned about customer loyalty, relationship-building, and the long-term value of treating clients with care and respect. His insights apply to businesses across industries.
References
Bendigo Spirit - https://www.bendigospirit.com.au/Australian Strength and Conditioning Association (ASCA) - https://www.strengthandconditioning.org/Beyond Blue - https://www.beyondblue.org.au/ -
Remarkable Regional Businesses - Episode 17Guest: Tim Burrowes, Founder of UnmadeBusiness Name: UnmadeWebsite: www.unmade.media LinkedIn: www.linkedin.com/in/timburrowes/
Topics Covered
/ The Evolution of Unmade:Tim recounts the journey of Unmade, a platform launched on Substack that serves the media and marketing industry. He shares insights into its three-year growth, the development of a daily newsletter, and the strategic decisions behind organizing industry conferences.
/ Media Entrepreneurship and the Substack Experience:Tim discusses leveraging Substack's Pro Program to establish Unmade, which provided funding, tools like audio editing support, and design resources to help build a foundation for the business.
/ Monetization Strategies in Media:The episode explores Unmade’s multi-pronged approach to revenue, including advertising, paid subscriptions, event ticket sales, and sponsorships. Tim highlights the critical role of cultivating an engaged audience for monetization.
/ Scaling Challenges and Achievements:From transitioning to a distributed team to surviving the initial years, Tim outlines the strategies employed to scale the business, including the challenges of funding, audience engagement, and maintaining profitability.
/ Insights on Media Trends and Industry Challenges:Tim provides a deep dive into the evolving media landscape, emphasizing the role of niche content and value-driven journalism. He also shares the importance of storytelling that directly impacts readers' professional growth and career development.
/ Personal Reflections on Building a Media Brand:Tim shares lessons from his career, including the tension in partnerships, the need for robust shareholder agreements, and the challenges of keeping a business independent while scaling.
/ The Role of Events and Conferences:A significant part of Unmade’s success is attributed to its curated events, leveraging Tim’s journalistic background to create relevant and engaging content. He emphasizes the importance of repeatable processes in scaling event operations.
/ Looking Ahead: Innovation and Future Goals:Tim talks about the need to balance personal branding with scalability, the future of niche media platforms, and the importance of adapting to market needs while maintaining journalistic integrity.
References:- Mumbrella Awards - https://mumbrella.com.au/mumbrellaawards?gad_source=1&gclid=Cj0KCQiAx9q6BhCDARIsACwUxu7Awpf1slxXQp-BaUIpkXnyo70tCFK7x8-CyehvNNB7uSHU154icrEaAm84EALw_wcB - Compass Conference - https://www.compassconference.net/- Substack - https://substack.com/going-paid- "Media Unmade" (Book by Tim Burrowes): https://www.amazon.com.au/Media-Unmade-Australian-Medias-Disruptive-ebook/dp/B094NQ21RS
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Remarkable Regional Businesses - Episode 16
Guest: Nathan MacPhee, Founder and Managing DirectorBusiness Name: IIF - Invest Inya FarmerWebsite: www.iif.today/LinkedIn: https://www.linkedin.com/in/nathanmacphee/
Topics Covered
/ Introduction to IIF:- Nathan MacPhee introduces the concept of IIF, a platform enabling individuals to invest in agriculture without owning a farm. The platform's mission is to put a "farm in every pocket" by allowing users to invest in livestock, crops, and other agricultural products directly through their app.
/ How IIF Works: - The platform operates as a micro-investment marketplace for agricultural assets like cattle, crops, and oysters. - Investors can diversify their portfolio beyond traditional financial assets by investing in real, tangible agricultural products such as livestock, apples, and even oysters. - By using the app, users can choose what to invest in, and farmers benefit from upfront capital without taking on debt.
/ Overcoming Challenges in the Agtech Sector: - Nathan discusses the unique legal and tax hurdles they had to overcome to launch IIF, given the lack of a clear playbook for this type of business. - Leveraging his background in financial services, Nathan navigated the regulatory landscape to create a model that benefits both farmers and investors.
/ The Cooperative Model: - IIF utilizes a cooperative structure to allow consumers to become micro-farmers. This structure offers unique benefits such as tax efficiency and the ability to pool investments while ensuring democratic decision-making among members. - Each member of the co-op can select their investments (e.g., livestock, crops) and receives regular updates on their investments’ progress.
/ Scaling the Business: - Early growth was rapid, leading to a pause in marketing to maintain balance between supply (farmer opportunities) and demand (investors). - The journey to raising venture capital was challenging due to the novelty of the business model, but they eventually secured investment from international agri-focused venture capital firms.
/ Global Expansion: - With successful ventures in Australia, IIF is expanding to markets like New Zealand, Canada, the US, and Japan. - Nathan highlights the importance of having a scalable and efficient system to replicate their model in other countries while navigating local regulations.
/ Investor Returns and Risk Management: - IIF targets a return rate of 10-20% on investments, emphasizing diversification to spread risk. By investing across various regions and agricultural sectors, users can mitigate the impact of localized adverse events (e.g., cyclones). - The platform is designed to be uncorrelated with traditional financial markets, offering an alternative investment avenue with meaningful impact.
/ Engagement and Education: - The platform incorporates gamification elements to enhance user engagement, encouraging people to learn about agriculture while investing. - A separate educational version, IIF Ed, allows high school students to simulate agricultural investments using virtual money, aiming to promote agricultural literacy.
References- Join IIF: www.iif.today/join?r=sn04e0dV- IIFed: www.iif.today/iifed/ - LinkedIn: www.linkedin.com/in/nathanMacPhee/
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Remarkable Regional Businesses - Episode 15
Guest: Rhianwen Seiter, General ManagerBusiness Name: McKenzie QuartersWebsite: www.mckenziequarters.comLinkedIn: www.linkedin.com/in/rhianwen-seiter-7b08267/
Topics Covered:/ Introduction to McKenzie Quarters:Rhianwen introduces McKenzie Quarters, a multi-faceted hospitality business based in Bendigo. The business features boutique accommodation, a speakeasy-inspired lounge bar called Ms Batterhams, versatile event spaces, and off-site catering. She describes the inspiration behind their offerings, emphasizing her collaboration with her brother Ellis in building a community-focused venue.
/ Navigating the Challenges of Family Business:Rhianwen shares insights on working closely with family and highlights the importance of maintaining strong, healthy dynamics. The siblings adopt a playful yet practical approach to decision-making, including a coin flip strategy—though it’s rarely needed.
/ Adapting Through the COVID-19 Pandemic:The episode covers the unexpected challenges posed by the pandemic. Rhianwen details how they quickly pivoted by launching "Winnie on Wheels," a gourmet food delivery service, to sustain the business during lockdowns. The team also engaged with the community through innovative live-streamed cocktail-making sessions.
/ Growth and Expansion:Over time, McKenzie Quarters expanded its offerings to include unique events and off-site catering. They now collaborate with local wineries and festivals, enhancing their brand presence. Rhianwen reflects on their deliberate growth strategy, which included balancing hospitality operations with event hosting to maintain profitability.
/ Hospitality Values and Customer Experience:The business is deeply rooted in creating memorable experiences through quality service and meaningful connections. Rhianwen explains the importance of fostering a positive work environment for staff, ensuring they feel valued and empowered to deliver exceptional service. She also emphasizes the role of hospitality in bringing people together and building community connections.
/ Recognition and Success:McKenzie Quarters recently won the Gastronomy Award at the Bendigo Business Excellence Awards. This accolade recognizes their contribution to Bendigo's reputation as a UNESCO City of Gastronomy. Rhianwen reflects on the pride and satisfaction of being acknowledged by both the community and industry peers.
/ Future Plans and Evolving Opportunities:Looking ahead, Rhianwen discusses their commitment to promoting local produce and deepening community ties. McKenzie Quarters aims to continue hosting diverse events and delivering top-tier hospitality, while remaining agile to market changes.
ReferencesMcKenzie Quarters: www.mckenziequarters.comBendigo City of Gastronomy: https://www.bendigogastronomy.com
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Remarkable Regional Businesses - Episode 14Guest: Rodney Carter, CEOBusiness Name: DJAARA (Dja Dja Wurrung Clans Aboriginal Corporation)Website: https://djadjawurrung.com.au/LinkedIn: https://www.linkedin.com/in/rodney-carter-ab400120/
Topics Covered:/ Introduction to DJAARA: Rodney begins by introducing DJAARA, an Aboriginal corporation structured similarly to other organizations with a constitution and membership. Over the past decade, the corporation has grown from a modest $600,000 annual budget to a $28 million organization with more than 200 employees. He outlines the key business arms that drive DJAARA’s operations: Djandak, focusing on land management; Dumawul, involved in creative industries and tourism; and Djakitj, which centres on agriculture and food sciences.
/ Restoration of Bendigo Creek: Rodney highlights several major projects led by DJAARA, including the restoration of Bendigo Creek into a vibrant recreational space known as the Frog Ponds. He also discusses the corporation’s involvement in designing cultural elements into public structures like the Bendigo Courthouse, where Aboriginal language and symbols are integrated into modern architecture. Additionally, DJAARA has embarked on landscape and recreational developments across Central Victoria, further cementing its role in regional growth.
/ Cultural and Community Connection: A significant part of DJAARA’s mission is fostering connections between Aboriginal culture and the broader community. Rodney discusses how the organization’s projects are designed to not only preserve Aboriginal heritage but also contribute to the community’s shared environmental and cultural landscape. He emphasizes the importance of collaboration and the role DJAARA plays as a bridge between Aboriginal traditions and contemporary society.
/ Growth Journey and Organizational Structure:Rodney shares insights into DJAARA’s rapid growth, explaining how the organization expanded from six employees to over 200 staff members. He reflects on his leadership approach, which centers on shared responsibility and empowerment. Managing such rapid expansion, however, has come with challenges, particularly in terms of personnel management and compliance with industrial regulations.
/ Sustainability and Agriculture Initiatives:In addition to its community-focused projects, DJAARA is also leading in sustainability and agriculture initiatives. Rodney details their innovative work in cultivating kangaroo grass for grain and developing a commercial yabby farming project. These efforts not only contribute to environmental sustainability but also offer commercial opportunities that tie back to Aboriginal cultural practices.
/ Challenges and Leadership Lessons:Finally, Rodney touches on some of the key challenges he has faced in scaling DJAARA. These include managing a diverse workforce that includes both Aboriginal and non-Aboriginal staff and ensuring everyone remains aligned with the organization’s vision. He emphasizes the importance of communication and the need to continually reinforce the organization's goals and cultural values to overcome these challenges.
References:Djandak - https://djandak.com.au/Dumawul - https://dumawul.com.au/Djakitf - https://dumawul.com.au/Wanyarram Dhelk, Bendigo Creek Restoration Project - https://www.youtube.com/watch?v=QR1CfnLwi6YNew Bendigo Law Courts - https://youtu.be/hit-OqY_EmE
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Remarkable Regional Business - Episode 13
Guest: Abe Udy, Founder and CEOBusiness Name: Abe's AudioWebsite: www.abesaudio.com.au
Topics Covered:/ Founding Abe's Audio: Abe shares how he started the company after recognizing the need for high-quality, affordable audio production, particularly in voiceovers and radio ads. He recounts his early days in the industry, competing with higher-priced services and how that experience shaped the way Abe's Audio operates today.
/ Industry Disruption and Challenges: The conversation delves into the disruption of the audio production industry, particularly through the integration of new technologies and the challenges posed by the rise of AI in voice work. Abe discusses the impact of these changes and how his company has navigated them while staying competitive.
/ Innovation and Efficiency: Abe highlights how Abe's Audio has become competitive through systemization and operational efficiency, sharing insights into how the company manages to provide quality services at lower prices while maintaining creative flexibility.
/ Leadership and Team Culture: The episode explores Abe’s leadership philosophy, focusing on empowering his team, creating a culture of trust, and allowing flexibility. He shares his strategies for hiring and retaining talent, particularly through offering remote work and maintaining a strong company mission.
/ Navigating Technological Advancements: A key segment of the episode covers the rise of AI in the audio industry. Abe and the host discuss how AI technologies like voice synthesis pose both opportunities and risks for the industry, and how Abe's Audio is responding to these trends.
/ Balancing Growth and Creativity: Abe touches on the delicate balance between systematizing operations for efficiency and allowing space for creativity to flourish within the company. He discusses strategies for ensuring that the systems put in place enhance rather than stifle creativity.
/ Future of Audio Production: The episode wraps up with a forward-looking discussion on where the audio industry is headed, the role AI will play, and how Abe's Audio plans to continue innovating in a changing landscape.
References:Abe's Audio - www.abesaudio.com.auCorrect quote reference - "Ideas come from people so people are more important than ideas" - Ed Catmul from his book Creativity Inc.
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At almost 12 months in, it's time to update you on what's happening, how you can help and how we're changing things up over the next couple of months.
Please send feedback to [email protected], send me a message on LinkedIn or drop a comment on this video.
Who do you want to see on the show?What do you enjoy about the conversations we have?What would you like to see more or less of?If you'd like the opportunity to sponsor the show and deliver a message to the audience then get in touch with me as well, I'd love to hear from you.
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Remarkable Regional Business - Episode 11
Guest: Kody Thompson, Founder and CEOBusiness Name: WrkPodWebsite: www.wrkpod.com
Topics Covered:/ Building Teams in the Philippines: Kody Thompson shares his experience of building and scaling teams in the Philippines over the past decade. He explains how his company, WrkPod, enables businesses to directly hire talent, allowing companies to maintain control over their workforce, unlike traditional BPOs (Business Process Outsourcing) that lease employees to clients.
/ Difference in Business Models: A deep dive into WrkPod’s unique business model where clients hire staff directly, thereby maintaining ownership and control over their teams. This approach differs from traditional outsourcing agencies that retain control of staff, which can limit a company’s value by tethering it to the agency.
/ Creating Meaningful Work Environments: Kody emphasizes the importance of creating a positive and enriching work environment. He highlights WrkPod’s facilities, such as gyms, cinemas, and recreational areas, that are designed to ensure high employee satisfaction and retention. This strategy aligns with Kody’s personal and business philosophy of fostering a culture where employees thrive and remain loyal.
/ Impact of Ethical Practices: Discussion on the significance of ethical practices in the outsourcing industry. Kody critiques exploitative models that underpay staff while overcharging clients and underscores his commitment to fair wages and a supportive work environment to attract and retain top talent in the Philippines.
/ Entrepreneurial Operating System (EOS): Kody discusses his partial adoption of the Entrepreneurial Operating System (EOS) framework, which structures organizations into visionary and integrator roles, along with three core business functions: sales and marketing, delivery, and administration. He recommends the book “Traction” for those interested in learning more about EOS.
/ Philanthropy and Commerce Integration: Kody reflects on his mission to blend business success with philanthropy. He talks about his initiatives to support local communities in the Philippines by creating jobs and aiding local schools. This approach represents a balance between commercial success and social impact.
/ Leadership and Change Management: Insight into Kody’s approach to leadership and managing change in a fast-growing company. He discusses the need for team members to embrace change and how he sets expectations to foster a dynamic and adaptable workforce.
/ Navigating Growth Challenges: Kody talks about the personal growth required as an entrepreneur to scale a business successfully. He shares his experience of overcoming growth plateaus by continually delegating tasks, optimizing processes, and restructuring roles to maintain momentum./ From Youth Pastor to Entrepreneur: A personal story about Kody’s transition from being a youth pastor to becoming an entrepreneur. He shares how his faith and experiences in the church community shaped his values and influenced his approach to business and leadership.
/ Scaling a Web Development Business: Kody details how he successfully scaled his previous web development business by shifting to a subscription-based model for website development and management, which eventually led to a profitable exit.
References:WrkPod - wrkpod.comLightning Sites - https://www.lightningsites.com/Book - Traction by Gino Wickman - https://www.amazon.com.au/Traction-Get-Grip-Your-Business/dp/1936661837
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Remarkable Regional Business - Episode 10
Guest: Jesse Gollan, Owner and OperatorBusiness Name: Get Naked Espresso BarWebsite: https://getnakedespressobar.com/
Topics Covered:/ The Journey of Get Naked Espresso Bar: Jesse Gollan recounts the origin story of Get Naked Espresso Bar, which started in 2013 and expanded to multiple locations. He details the evolution from a single shop to managing multiple venues and the challenges that came with this growth.
/ Business Philosophy and Customer Service: Jesse shares his philosophy on hospitality, emphasising genuine customer interactions and the importance of creating a welcoming atmosphere. He discusses the value of remembering customer names and creating personal connections, which has been central to his business success.
/ Challenges and Lessons Learned: The episode delves into the difficulties of scaling a business, including staffing issues and maintaining quality across different locations. Jesse talks about the reality of managing six venues and the personal toll it took, leading to valuable lessons on effective management and delegation.
/ Brand Evolution and Innovation: Jesse explains the creative branding behind “Get Naked Espresso Bar” and its playful, memorable name. He also discusses the rebranding and expansion into new ventures like “Nude Food Breakfast Bar,” which focuses on minimal packaging and homemade products, aligning with a broader sustainability movement.
/ Team Management and Culture Building: Strategies for hiring and retaining great staff are highlighted, with Jesse emphasising the importance of personality and cultural fit over technical skills. He shares his approach to training staff to ensure they embody the business’s values and provide excellent customer service.
/ Personal Reflections and Strategies: Jesse reflects on balancing business demands with personal life, the importance of listening to customers, and creating a supportive environment for both customers and staff. He offers insights into maintaining authenticity and integrity in business practices.
References:Get Naked Espresso Bar - https://getnakedespressobar.com/Nude Food Breakfast Bar - https://www.nudefoodbreakfastbar.com.au/
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Guest: Russell De Groot, Founder and Owner Business Name: De Groot Roof PaintingWebsite: https://www.degrootroofpainting.com.au
Topics Covered:/ The Journey of De Groot Roof Painting:Russell Groot shares how De Groot Roof Painting began as a sole operation and grew into a team of 15, servicing Victoria, Tasmania, and southern New South Wales. Discussion on how the business evolved from residential to also handling commercial projects, including a crazy cool waterproofing product that stretches to 800 times its size.
/ Systemization and Process Management:Russell emphasizes the need for detailed systemization and processes to enable scaling and efficient management. He shares insights into mentoring staff and implementing structured management levels to handle a larger team and more extensive operations.
/ Challenges and Triumphs:The impact of COVID-19 on business operations, particularly the shift from subcontractors to a full employee model. How and why he implemented Edge Protection and other safety measures even though it drove up his cost of goods sold as well as the time taken to complete a job.
/ Personal Reflections and Strategies:Russell talks about how systemization has allowed him to take extended time away with the family while ensuring the business continues to operate smoothly. He emphasises continuous improvement, problem-solving, and maintaining high standards for quality and safety.
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Remarkable Regional Business - Episode 7
Guest: Pete Andrew, Founder and Owner Business Name: Bendigo Fresh Website: https://bendigofresh.com LinkedIn: https://www.linkedin.com/in/pete-andrew-726724305/
Topics Covered:
/ The Journey of Bendigo Fresh: Pete Andrew shares the story of how Bendigo Fresh started when he and his wife Rochelle were just 19. Initially, they bought an Aussie Farmers Direct franchise but soon discovered another market opportunity and started their own business. They transitioned from wholesaling to creating a vertically integrated company that includes retail, transport, and online sales, catering to a wide range of clients including pubs, clubs, restaurants, cafes, and individual customers.
/ Challenges and Triumphs: Running a 24/7 operation with over 30 employees presents numerous challenges, from logistical complexities to managing staff. The COVID-19 pandemic initially seemed like a setback but turned into an opportunity as it boosted their home delivery service, significantly increasing sales. Adapting quickly to changing circumstances, including managing inherited staff from acquisitions, required rapid and sometimes difficult adjustments.
/ Business Strategies and Growth: Pete emphasizes the importance of diversification to avoid over-reliance on large customers. He explains how they expanded into various sectors, such as transport and retail, to spread risk and seize new opportunities. He also shares leadership lessons learned over the years, highlighting the necessity of clear communication, setting realistic expectations, and empowering team members to take initiative.
/ Personal Reflections: Balancing the demands of a family business with personal life is challenging. Pete discusses strategies for keeping work separate from personal life to ensure quality time with family. He also stresses the importance of maintaining integrity in business, striving for ethical decisions that benefit all parties involved, rather than taking the easy route that might harm others.
References: Bendigo Fresh - https://bendigofresh.com
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Remarkable Regional Businesses - Episode 7
Guest: Lindsay Callaway, Owner and Managing DirectorBusiness Name: Warral MaldonWebsite: https://warralmaldon.com.au/LinkedIn: https://www.linkedin.com/in/lindsay-callaway-46142493/Topics Covered:/ The Evolution of Warral Maldon: Lindsay Callaway discusses how his family’s beekeeping business, established in the 1890s, has evolved over five generations. He highlights the business’s expansion from basic beekeeping to a multifaceted operation including honey production, beeswax, and extensive pollination services essential for various crops.
/ Challenges of Beekeeping: Exploring the complexities and challenges of modern beekeeping, including navigating environmental impacts and recent threats. Lindsay details the critical role bees play in the pollination of major crops like almonds and the operational challenges faced during seasonal pollination.
/ Sustainability and Innovation: Discussion on the innovative practices at Warral Maldon, such as sustainable beeswax production and the development of new products like beeswax candles. Lindsay emphasises the importance of sustainable practices in beekeeping and the environmental benefits of beeswax compared to other waxes.
/ Business Growth and Strategy: Lindsay shares insights into the growth strategies that have helped sustain and expand the business through generations. He discusses the importance of meeting industry standards and certifications to maintain business relationships and expand market reach.
/ Generational Knowledge and Future of Beekeeping: Reflecting on the transmission of knowledge across generations and the future of beekeeping in the face of environmental challenges, Lindsay shares personal stories of growing up in the business and how the family’s legacy influences current practices and innovations.References:
Big Desert, VIC - https://maps.app.goo.gl/yHDcDyfaR2gH7fSQ6 Victorian Apiarists' Association - https://www.vicbeekeepers.com.au/
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Remarkable Regional Businesses - Episode 6
Guest: James Reade, CEOBusiness Name: Bendigo Heritage Attractions Website: https://www.bendigoheritage.com.au/ LinkedIn: https://www.linkedin.com/in/jamesreadethinkup/ Topics Covered: / Early Beginnings and Political Career: James discusses his early involvement in community development and his decision to run for council at 19. His unique campaign strategy and lessons learned from serving as the youngest councillor in Bendigo.
/ Diverse Career Path: A look into James's varied roles across different sectors, including local and state government, consulting, and entrepreneurship, particularly his experience as a Publican.
/ Leadership at Bendigo Heritage Attractions: Insights into the challenges and opportunities of leading a non-profit organization in the tourism sector, especially one that doesn't profit directly from some of its main attractions. Strategies for financial sustainability and growth amidst challenges like COVID-19.
/ Innovations and Community Impact: James shares innovative approaches to community engagement and business operations, including the successful Elf Academy initiative and the strategic restoration projects at Bendigo Tramways.
/ Personal Growth and Leadership Philosophy: Reflections on personal development, leadership styles, and the balance between professional ambitions and personal life.
References:
Central Deborah Gold Mine - https://www.central-deborah.com/ Bendigo Tramways - https://www.bendigotramways.com/ Elf Academy - https://www.bendigoregion.com.au/explore-bendigo/whatson/elf-academy
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Remarkable Regional Businesses - Episode 5
Guest: Steve Durkin, FounderBusiness Name: SafescapeWebsite: https://www.safescape.com/LinkedIn: https://www.linkedin.com/in/steve-durkin-28583418/
This episode features Steve Durkin, the founder of Safescape, focusing on the innovative safety and efficiency solutions his company offers to the mining industry. Key topics covered include the origin and impact of Safescape’s flagship product, Laddertube, a plastic ladder designed for safe escapes in underground mines. Steve shares his journey from concept to market, highlighting the challenges of convincing the industry of the ladder’s viability, the company’s expansion into manufacturing, and the introduction of other safety products like Multi-Bund, Edge Protector and Paste Hole Cover. The episode also explores Safescape’s global reach, regulatory challenges, and the significant impact of their products on mining safety standards. Topics Covered: / Introduction of Steve Durkin and Safescape: Background and mission of Safescape to enhance mine safety and efficiency.
/ Development of Laddertube: The inspiration behind and development process of Laddertube, a revolutionary escape ladder for mines.
/ Challenges and Breakthroughs: Initial skepticism from the industry, the decision to self-manufacture, and the eventual acceptance and success of the product.
/ Expansion and New Products: Introduction of additional safety products like Multi-Bund, Edge Protector and Paste Hole Cover, designed to address specific mining safety challenges.
/ Global Impact and Regulatory Hurdles: Safescape’s international expansion, adaptation to various regulatory environments, and notable achievements in changing safety regulations in regions like Quebec, Canada.
References:
Safescape - https://www.safescape.com/
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Remarkable Regional Businesses - Episode 4
Guest: Paul Dettmann, Founder of Cassinia Environmental (and many other companies)Business Name: Cassinia EnvironmentalWebsite: https://cassinia.com/ LinkedIn: https://www.linkedin.com/in/paul-dettmann-ba945412/
Topics Covered:
/ The Intersection of Environmental Sustainability and Business VenturesPaul Dedman, founder and director of Cassinia Environmental and several other ventures, shares his journey in integrating environmental sustainability with business. He delves into how his companies, like Cassinia Environmental, are leading in environmental restoration and protection. This segment explores the balance between human aspirations and nature conservation, highlighting the role of businesses in promoting biodiversity and ecological health.
/ Innovative Projects and Social EntrepreneurshipPaul discusses various innovative projects under Cassinia Community, including initiatives aimed at improving access to education in the Global South. He emphasizes the importance of developing new models to address global challenges, such as educational disparities. Additionally, Paul talks about the Social Foundry, a social enterprise cafe in Kyneton, focusing on workplace mentoring and skill development for people with limited opportunities.
/ Developing Environmental and Biodiversity MarketsA significant part of the discussion is dedicated to understanding environmental markets, particularly carbon credits and biodiversity credits. Paul explains the mechanics of these markets, their importance in the current ecological landscape, and the role of businesses and individuals in these markets. He also touches upon the challenges and opportunities in developing and participating in these markets.
References:Cassinia Environmental - https://cassinia.com/Social Foundry - https://www.socialfoundry.org.au/Wilderlands - https://wilderlands.earth/
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