Episódios
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CX STRATEGY 📊
ROCKSTAR CX LIVE 🤘 – James Dodkins and Nicolle Paradise, Senior Director of CX @ ADP discuss how to develop and implement a CX Strategy
Get in touch with our ROCKSTAR guest Nicolle Paradise:
http://www.rockstar.cx/nicolle-paradise.html
In-house CX Workshops That ROCK:
www.rockstar.cx/workshops.html
#cx #custexp #rockstarcx #customerexperience -
SMASHING SILOS 💥
ROCKSTAR CX LIVE 🤘 – James Dodkins and Lynn Hunsaker
Watch full episode & get in touch with our ROCKSTAR guest Lynn Hunsaker:
http://www.rockstar.cx/lynn-hunsaker.html
Download 3 free chapters of ‘Put Your Customers Second’:
http://bit.ly/3freepycs
Get in touch with James:
www.rockstar.cx
#cx #custexp #rockstarcx -
NOW WITH CARE 🤗
ROCKSTAR CX LIVE 🤘 – James Dodkins and Joseph Michelli talk about balancing technology & human service.
Watch full episode & get in touch with our ROCKSTAR guest Joseph Michelli:
http://www.rockstar.cx/JOSEPH-MICHELLI.html
Download 3 free chapters of ‘Put Your Customers Second’:
http://bit.ly/3freepycs
Get in touch with James:
www.rockstar.cx
#cx #custexp #rockstarcx -
THE YEAR OF HUMANITY 🌎
ROCKSTAR CX LIVE 🤘 – James Dodkins and Bruce Temkin
Watch full episode & get in touch with our ROCKSTAR guest Bruce Temkin:
http://www.rockstar.cx/bruce-temkin.html
Download 3 free chapters of ‘Put Your Customers Second’:
http://bit.ly/3freepycs
Get in touch with James:
www.rockstar.cx
#cx #custexp #rockstarcx -
WINNING GOLD WITH CUSTOMERS🏅
ROCKSTAR CX LIVE 🤘 – James Dodkins and Kriss Akabusi talk about creating a using customer experience and understanding as a competitive advantage.
Get in touch with our ROCKSTAR guest Kriss Akabusi!
www.rockstar.cx/kriss-akabusi
Watch the full episode here: https://lnkd.in/dUTqg8C
Download 3 free chapters of ‘Put Your Customers Second’:
http://bit.ly/3freepycs
Get in touch with James:
www.rockstar.cx
#cx #custexp #rockstarcx -
PEOPLE FIRST CULTURE 👩 👨 👩 👨
ROCKSTAR CX LIVE 🤘 – James Dodkins and Michel Falcon talk about creating a ‘People First Culture’.
Watch the full episode here: https://lnkd.in/d7s5mQ8
Download 3 free chapters of ‘Put Your Customers Second’:
http://bit.ly/3freepycs
www.rockstar.cx for CX improvement workshops and more.
Get in touch with our ROCKSTAR guest Michel Falcon!
Website:
Twitter: https://twitter.com/MichelFalcon
YouTube: https://www.youtube.com/user/MrMFalcon10
Facebook: https://www.facebook.com/michel.falco...
Linkedin: https://www.linkedin.com/in/michelfalcon
Instagram: https://www.instagram.com/michelfalcon/
Get in touch with James:
Email: [email protected]
Twitter: https://twitter.com/jdodkins
LinkedIn: uk.linkedin.com/in/jamesdodkins
Facebook: http://bit.ly/jamesdodkinsfb
ROCKSTAR CX Facebook Group: http://bit.ly/fbcxgroup
Website: www.rockstar.cx
#cx #custexp #rockstarcx -
JOURNEY MAPS FOR REAL CX CHANGE 🗺
ROCKSTAR CX LIVE 🤘 – James Dodkins and Annette Franz talk about using journey maps for real customer experience change.
Watch the full episode here: https://lnkd.in/gbnReuA
Download 3 free chapters of ‘Put Your Customers Second’:
http://bit.ly/3freepycs
www.rockstar.cx for CX improvement workshops and more.
Get in touch with our ROCKSTAR guest Annette Franz!
Website: www.cx-journey.com
Google+: https://plus.google.com/+AnnetteFranz
Twitter: https://twitter.com/annettefranz
Twitter: https://twitter.com/cxjourney
LinkedIn: https://www.linkedin.com/in/annette-franz/
Facebook: https://www.facebook.com/franz.annette
Get in touch with James:
Email: [email protected]
Twitter: https://twitter.com/jdodkins
LinkedIn: uk.linkedin.com/in/jamesdodkins
Facebook: http://bit.ly/jamesdodkinsfb
ROCKSTAR CX Facebook Group: http://bit.ly/fbcxgroup
Website: www.jamesdodkins.com
#cx #custexp #rockstarcx -
CREATING MAGIC AT DISNEY 🐭🏰
ROCKSTAR CX 🤘– James Dodkins and Lee Cockerell (EVP, Disney) talk about creating magic at Disney.
Watch the full episode here: https://lnkd.in/gzJi_YH
Download 3 free chapters of ‘Put Your Customers Second’:
http://bit.ly/3freepycs
www.rockstar.cx for CX improvement workshops and more.
Get in touch with our ROCKSTAR guest Lee Cokerell!
Email: [email protected]
Website: http://www.leecockerell.com/
Facebook: https://www.facebook.com/creatingmagicdisney/
Twitter: https://twitter.com/LeeCockerell
LinkedIn: https://www.linkedin.com/in/leecockerell/
Get in touch with James:
Email: [email protected]
Twitter: https://twitter.com/jdodkins
LinkedIn: uk.linkedin.com/in/jamesdodkins
Facebook: http://bit.ly/jamesdodkinsfb
ROCKSTAR CX Facebook Group: http://bit.ly/fbcxgroup
Website: www.jamesdodkins.com
#cx #custexp #rockstarcx -
ISN'T IT TIME WE MOBILISED OUR ADVOCATES? 😄> 😡
ROCKSTAR CX 🤘– James Dodkins and Yiannis Maos talk about mobilising NPS advocates.
Watch the full episode here: https://lnkd.in/dPe5_Dg
Download 3 free chapters of ‘Put Your Customers Second’:
http://bit.ly/3freepycs
www.rockstar.cx for CX improvement workshops and more.
Get in touch with our ROCKSTAR guest Yiannis Maos!
Website: https://www.alcmy.xyz/
Facebook: https://www.facebook.com/WeAreALCMY/
Twitter: https://twitter.com/wearealcmy
LinkedIn: https://www.linkedin.com/company/alcmystudios/
Instagram: https://www.instagram.com/wearealcmy/
Get in touch with James:
Email: [email protected]
Twitter: https://twitter.com/jdodkins
LinkedIn: uk.linkedin.com/in/jamesdodkins
Facebook: http://bit.ly/jamesdodkinsfb
ROCKSTAR CX Facebook Group: http://bit.ly/fbcxgroup
Website: www.jamesdodkins.com
#cx #custexp #rockstarcx -
UNDERSTANDING THE CUSTOMER AS A PERSON 🤷
🤘ROCKSTAR CX LIVE - James Dodkins and Alex Genov, Zappos Head of Customer Research, talk about understanding your customers as real people and not just 'users' or 'shoppers'.
Watch the full episode here: https://www.facebook.com/JDODKINS/videos/1457403947720733/
Download 3 free chapters of 'Put Your Customers Second':
http://bit.ly/3freepycs
www.rockstar.cx for CX improvement consultancy and training, customer centric culture transformation and the ultimate rockstar team building experience.
Get in touch with our rockstar guest Alex Genov!
LinkedIn: https://www.linkedin.com/in/alexgenov/
Twitter: https://twitter.com/AgenovZappos
Get in touch with James:
Email: [email protected]
Twitter: https://twitter.com/jdodkins
LinkedIn: uk.linkedin.com/in/jamesdodkins
Facebook: http://bit.ly/jamesdodkinsfb
ROCKSTAR CX Facebook Group: http://bit.ly/fbcxgroup
Website: www.jamesdodkins.com
#cx #custexp #rockstarcx #zappos #culture #live #fblive #jamesdodkins -
STATE OF THE CX INDUSTRY 👀
🤘ROCKSTAR CX LIVE - James Dodkins and Ian Golding talk about the state of the customer experience industry.
Watch the full episode here: https://www.facebook.com/JDODKINS/videos/1450271271767334/
ACXM Training Orlando 26th March: https://orlando_acxm_march2018.eventbrite.com/
www.rockstar.cx for CX improvement consultancy and training, customer centric culture transformation and the ultimate rockstar team building experience.
Get in touch with our rockstar guest Ian Golding!
Website: https://ijgolding.com/
Twitter: @ijgolding
LinkedIn: https://www.linkedin.com/in/iangolding/ - Facebook: https://www.facebook.com/ijgolding/
Get in touch with James:
Email: [email protected]
Twitter: https://twitter.com/jdodkins
LinkedIn: uk.linkedin.com/in/jamesdodkins
Facebook: http://bit.ly/jamesdodkinsfb
CX Discussion Facebook Group: http://bit.ly/fbcxgroup
Website: www.jamesdodkins.com
#cx #custexp #rockstarcx #culture #live #fblive #jamesdodkins #iangolding -
SHEP HYKEN ON CUSTOMER EXPERIENCE LEADERSHIP 👑
ROCKSTAR CX LIVE 🤘 - James Dodkins and Shep Hyken talk about the why's and how's of amazing customer experience leadership.
Watch the full episode here: https://www.facebook.com/JDODKINS/videos/1446230115504783/
ACXM Training Orlando 26th March: https://orlando_acxm_march2018.eventbrite.com/
www.rockstar.cx for CX improvement consultancy and training, customer centric culture transformation, the ultimate rockstar team building experience and rockstar keynote speakers.
Get in touch with our rockstar guest Shep Hyken!
Website: www.hyken.com
Twitter: https://twitter.com/Hyken
Facebook: https://www.facebook.com/ShepHykenSpeaker/
LinkedIn: https://www.linkedin.com/in/shephyken/
Get in touch with James:
Email: [email protected]
Twitter: https://twitter.com/jdodkins
LinkedIn: https://www.linkedin.com/in/jamesdodkins/
Facebook: http://bit.ly/jamesdodkinsfb
CX Discussion Facebook Group: http://bit.ly/fbcxgroup
Website: www.jamesdodkins.com
#cx #custexp #rockstarcx #leadership #live #fblive #jamesdodkins #shephyken -
ZAPPOS CUSTOMER SUCCESS SECRETS.
🤘ROCKSTAR CX LIVE – James Dodkins and Jon Wolske talk about the customer success secrets learned while at Zappos.
ACXM Training Orlando 26th March: https://orlando_acxm_march2018.eventbrite.com/
www.rockstar.cx for CX improvement consultancy and training, customer centric culture transformation and the ultimate rockstar team building experience.
Get in touch with our Rockstar guest Jon Wolske!
Website: https://jonwolske.com/
Facebook: https://www.facebook.com/jonwolskespeaker/
LinkedIn: https://www.linkedin.com/in/jonwolske/
Get in touch with James:
Email: [email protected]
Twitter: https://twitter.com/jdodkins
LinkedIn: uk.linkedin.com/in/jamesdodkins
Facebook: http://bit.ly/jamesdodkinsfb
CX Discussion Facebook Group: http://bit.ly/fbcxgroup
Website: www.jamesdodkins.com
#cx #custexp #rockstarcx #culture #live #fblive #jamesdodkins #zappos #jonwolske -
🤘Rockstar CX LIVE – James Dodkins and Steve Towers talk about the power of Outside-In.
www.rockstar.cx for CX improvement consultancy and training, customer centric culture transformation and the ultimate rockstar team building experience.
Contact our rockstar guest Steve Towers:
EMAIL: [email protected]
LINKEDIN: http://linkedin.com/in/stevetowers
TWITTER: http://twitter.com/stowers
SPEAKING: http://www.stevetowers.com
FACEBOOK: http://facebook.com/BPGtraining
YOUTUBE: http://youtube.com/user/snoozers69
SLIDESHARE: http://www.slideshare.net/stowers
AMAZON: http://amazon.com/author/stevetowers
BLOG: http://www.cxobsession.com
BPG: http://www.bpgroup.org
#cx #custexp #rockstarcx #culture #live #fblive #jamesdodkins #outsidein #stevetowers
