Episodes
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Demand for insurance, healthcare, and retirement services is surging in China, as the middle class surpasses 400 million and nearly 30% of the population is projected to be over 65 by 2030. At the same time, the insurance sector—worth RMB 5.7 trillion in 2024—is still underpenetrated, with vast growth potential.
In this episode, Ping An Group CFO Rebecca Fu and Chief Scientist Dr. Xiao Jing share how the company is driving insurance’s digital transformation through smart solutions powered by AI and big data. By combining behavioral, health, and financial data into real-time insights, Ping An is redefining customer experience, automating claims, preventing fraud, and equipping 360,000 insurance agents with Gen-AI tools. Discover how Ping An is setting the benchmark for AI in insurance—and defining the future of the industry. -
Ping An Group Co-CEO Michael Guo and Chief Scientist Dr. Xiao Jing explain Ping An’s competitive edge in financial services technology. By combining its vast goldmine of customer data with world-leading innovations in AI and data analytics, Ping An delivers financial, health, and senior care services at a massive scale, serving over 240 million customers in China, while also providing personalized solutions and cost efficiency.
01:07 — 03:10 China’s rising middle class and aging society transforming the future of finance, health, and senior care.
03:27 — 05:30 Redefining financial services by seamlessly integrating health and senior care into one smart ecosystem.
05:51 — 12:05 Powerful 9-5-3 tech framework turns trillions of data tokens into market-leading innovation.
12:10 — 17:17 Putting AI to work every day - from AI-powered call centers to smart health diagnostics.
17:27 — 20:30 Scalable AI engine and Gen-AI tools transforming the way business units innovate.
24:06 — 26:00 Turning bold tech bets into real returns with a disciplined, ROI-driven innovation model. -
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