Episodes
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***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Steve Schlaff and Michael Hilzley, experts leveraging fleet management within their businesses. Steve emphasizes the importance of performing Digital Vehicle Inspections (DVIs) tailored to customer goals, which helps avoid future disputes and builds trust. Lucas reflects on the challenges of managing fleet maintenance and maintaining consistent profit margins, sharing insights on effective customer communication. Michael highlights how maintaining relationships with fleet clients during emergencies can build long-term loyalty.
00:00 Shifted focus from large fleets to small businesses.
09:50 H Vac company faced frequent DEF lockout issues.
12:09 Fleet now committed to regular maintenance after issues.
20:49 Include comprehensive parts for sustainable GP/hour.
26:56 Truck's bad gearbox risks crash; owner unconcerned.
30:51 Technicians understand technical gravity better, easier.
35:23 Business obligations, fleet management, system-building process.
40:41 Leadership hindered by constant meddling and changes.
44:45 Consistency in fleet service billing causes concern.
49:24 Struggled with vehicle maintenance approach mindset.
55:17 Plan fails; detainee breaks out of car.
01:00:34 Obligation to alert vehicle owner about issues.
01:04:48 Build trust, adjust expectations, understand fleet goals.
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***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Derick Van Ness from Big Life Financial. Derick discusses the impact of state tax deductions on federal taxes, with a focus on high-income earners in states like California and New York. David shares his relaxed attitude towards financial management, explaining how he balances cash flow despite economic struggles. Derick also highlights the importance of having a reliable team and establishing a financial operating system for business owners.
00:00 Considering hiring a forensic accountant for business review.
05:15 Evaluate current advisors; start with taxes.
07:39 R&D entails credits for system upgrades efforts.
12:01 Limiting state taxes as federal write-offs.
14:52 Conference and event travel cause financial strain.
16:31 Bank crisis caused financial ruin, power loss.
23:02 Shop owners often overlook tax seriousness.
24:00 CPAs busy auditing, rarely offer proactive advice.
28:32 Automate savings early for financial security.
31:46 Recommended savings percentage and retirement amount?
34:07 Aggressively save; build income streams beyond business.
36:10 Budget for two months' shop expenses buffer.
41:50 Real estate improves over time with depreciation.
44:54 Pursue passion freely, enjoy life without constraints.
47:45 Alternative investments offer consistent income for retirees.
50:21 Intangible capitals determine your EBITDA multiplier.
52:27 Prepare for unexpected events despite profitability.
55:57 Send info to stream on Facebook page.
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Missing episodes?
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***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this bonus episode, Lucas sits down with Mickey Leech, the CEO of Schumacher Electric, to explore the pitfalls of chasing quick riches over hard work in business.
Mickey shares his unconventional career journey, detailing the valuable lessons he learned from various early jobs and emphasizing the significance of collaboration and empowerment within the workforce. Lucas underscores the importance of hiring people who complement one's weaknesses to build a stronger team.
00:00 Executives transitioning industries often gain new insights.
05:20 Organizations often overlook their end-user impact.
08:56 Trust and relationships drive industry innovation.
09:22 Passionate gearheads create essential automotive products.
13:07 Pathway to excellence: improve incrementally each day.
18:30 Leaders must control, reject feedback, limit vision.
20:55 Anxiety unresolved by prayer despite religious beliefs.
22:40 Agility needed for future education and economy.
25:54 Find me on LinkedIn for career help.
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***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David Roman are joined by Scott Hicks, an industry expert. Scott provides insights into network diagnostics, explaining the simplicity of using basic tools like a multimeter for solving most network issues. David and Scott also discuss their contrasting willingness to experiment and learn.
00:00 Wife leaves class due to inappropriate jokes.
05:04 Consider change; avoid repetitive conversations.
08:49 Small show rebrand became huge event success.
11:59 Subaru misfire: Coil connector issue discovered.
15:11 Overthinking causes unnecessary complications and mistakes.
18:51 GM evolving automobile network infrastructure strategies.
21:46 Tinkers for 10% performance boost without manuals.
23:48 Skeptical of washing machine solutions. Limited effort.
27:13 It wasn't going to fix the issue.
30:51 Overseas manufacturing benefits consumers with cheap EVs.
35:16 Ensuring transparency for car repair data access.
36:02 Lies frustrate; protocol offers access amid constraints.
39:08 Approach affects perception; manufacturers willing to collaborate.
43:15 Dealers influence training content, favor resistance testing.
46:10 Depopulation conspiracy for land acquisition.
49:41 Saw Scott; commented on his gray hair.
55:11 Biopsy and scope for potential throat cancer.
56:00 George's painful diverticulitis surgery with tube.
58:59 Foam roller relieves back pain effectively.
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***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Jacob Wierengo. They talk about the influence of mindset on health outcomes, citing examples like the placebo effect and the impact of belief on conditions such as gluten intolerance. Lucas shares a research study on a family with a history of Alzheimer's, exploring how the belief in having a gene can trigger symptoms even when it isn't present. David draws connections between stress and modern health issues like back pain, sharing advice on daily exercises to strengthen the spine.
00:00 Car issues persist despite various attempted fixes.
09:14 Belief in having Alzheimer's without genetic confirmation.13:34 Chernobyl exclusion zone thrived without humans present.
18:36 Uncertain claims about Korean War-era strategies discussed.
23:46 FBI model inconclusive; case remains unsolved.
28:31 They kidnap Ukrainians to replenish wartime forces.
37:42 Preference for few things outweighs dislikes.
39:51 Careless typing leads to nonsensical comments.
45:55 Hesitant leader burdened by ultimate responsibility decision.
51:42 Life isn't fair; people often expect exceptions.
59:16 Develop weak spine, hamstring muscles; try deadlifts.
01:00:10 Progressive overload builds glutes, hips, hamstrings.
01:07:52 Manufacturing prioritizes convenience over serviceability concerns.
01:13:28 Improved tolerance but avoids excess carbs.
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***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Michael Doherty, host of AutoFix AdvisorCast. David discusses purchasing an ADAS calibration machine and a rented facility to ensure precision and reliability over subcontracting services. Lucas shares important insurance and legal insights, emphasizing the necessity of detailed documentation and subrogation to protect businesses from liability. Michael shares his experiences and tips for managing service advisor stress and maintaining high morale through appreciation and mini-breaks.
00:00 Legitimate subcontracting requires non-obligated, independent mechanics.
06:52 Authorized actions misunderstood; handled fuel pump issue.
14:56 Heavy objects fall gently, minimizing impact danger.
20:19 Motivate service advisors; consistent kindness needed.
26:15 Dispatching helps manage workflow and meet expectations.
29:38 Service advisor accidentally locked outside in rain.
37:08 FCP Euro offers cheaper, comprehensive European parts kits.
38:13 Convenient solution found with FCP Euro kit.
47:16 I allocate, restrict funds for taxes, operations.
50:26 Lighting and floor variations must be considered.
55:23 Insurance dispute over car repair method.
59:26 Insurance decisions influenced by subrogation and discussions.
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***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Josh Parnell, a leadership coach with Limitless Leadership. Josh discusses his people-first leadership philosophy, highlighting the importance of authenticity and vulnerability in effective leadership. David shares a candid story about a human error in car repair, contrasting it with the potential precision of automated systems. The trio humorously explores the dynamics of trust between humans and robots, debating the future roles of leaders in an increasingly automated industry.
00:00 Accidentally touched client's spit cup, disgusting.
06:03 Product quality declined; consider complete grooming kits.
07:25 Eric and Scott's beard oil brand, tough identity.
12:35 AI automates car service with precise personalization.
15:54 He'll double-check his work with paint pen.
18:15 Confidence in superior product despite customer indifference.
20:25 Busy schedule; juggling work and errands.
25:36 Robots assemble; humans double-check quality.
28:44 Philosophy unchanged; add personal touch, uniqueness.
32:29 Animals fight for dominance, not artistic contemplation.
35:35 Create safety and trust for clarity, direction.
38:01 Communication issues lead to disengagement and discontent.
42:18 Frank talk on attendance; resolved positively.
44:43 Growth requires persevering through uncomfortable challenges.
47:11 Mountain Dew acid prevents kidney stones formation.
49:57 Urologist explains VA's unique lawsuit protection method.
55:01 Assume positive intent for constructive feedback.
56:55 Document scheduled one-on-ones for actionable meetings.
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***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Justin Allen of Hunter Engineering and Braxton Critcher of Auto Repair News Today to discuss the unique challenges auto shop owners face today. Justin shares his perspective on nurturing and coaching business efficiency rather than just selling equipment. David highlights the complacency and inefficiencies in many shops, while Lucas underscores the importance of long-term financial planning and delegation in preparation for retirement.
00:00 Early in first relationship, married first girlfriend.
08:45 Braxton asks questions while making videos.
12:11 Prioritize customer needs over complete repairs.
20:24 Experiences differ noticeably between repair shops.
23:30 Shops incentivize profitable diagnostic work patterns.
31:37 Navigating illness can be emotionally challenging.
34:12 Cancer spreading in spine; patient experiencing pain.
38:53 Lacking drive to excel and grow business.
42:46 Inspire hope and change in unaware individuals.
51:45 Keep old cars; avoid buying new ones.
53:42 Shop owners' health and life expectancy questioned.
01:03:47 High pressure prompted major business restructuring decision.
01:07:33 Working hard on coaching, systems; feeling nervous.
01:12:24 I've relaxed the structure, affecting business expectations.
01:14:54 Poor Mike due to trampoline discussion.
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***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Cavan Robinson, General Manager with Vehlo. They discuss a hacking incident targeting dealerships to steal client information, underscoring the importance of strong cybersecurity measures. As the conversation shifts, Lucas highlights the vulnerability of storing cryptocurrency on broker sites, sharing cautionary tales about accessing deceased relatives' crypto assets. Toward the end, they dive into industry events like AAPEX and SEMA, discussing the significance of effectively representing multiple shop management products.
00:00 Inner circle shared inappropriate child-content; hidden scandal.
08:31 Industry professionals change roles frequently at shows.
15:19 Expanding branding with diverse products without overlap.
16:29 Collaborative webinar on shop management products showcased.
26:29 Google penalizes sites with intrusive interstitial ads.
27:56 Shopware prioritizes client perspective over shop experience.
34:58 Be curious, not judgmental; collaborative acquisitions foster growth.
42:46 Centralized expert team standardizes multi-platform development efforts.
43:52 Concerns over using dual software for tires.
50:21 Data-driven pricing in tire management boosts sales.
57:07 AI voice scam mimics CEO for fraud.
01:00:52 Money hacked, experienced CIO highlights insider threats.
01:06:21 Launching partnership with industry leaders for efficiency. -
***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Brandon Jones, Vice President of Limitless Leadership. Brandon shares a compelling story about educating a customer on her vehicle’s extensive issues, emphasizing the importance of clear communication in the industry. David and Lucas discuss the often unrealistic expectations customers have when purchasing cheap, older vehicles, highlighting the financial struggles many face in maintaining them. They also reflect on the emotional toll of negative feedback and the challenges of providing exceptional customer service in their shops and through their podcast.
00:00 Weekly one-on-one coaching for service managers.
04:25 Creating well-rounded individuals enhances professional and personal lives.
09:56 Customer upset over costly vehicle repairs.
13:10 People repeatedly seek charity for vehicle repairs.
14:21 90-year-old lover questions extensive vehicle repairs.
20:51 Explaining repair avoided customer's unnecessary stress.
22:32 Closed shop due to financial strain, relocated south.
25:59 Reconnected to disrupt automotive industry through coaching.
30:33 Axle problem persists despite new stubs.
32:50 No new appointments, concerned about manager’s performance.
35:35 Predicting then mimicking behavior in a conversation.
39:29 Vehicle seen on tow truck after repair.
42:02 Took personal pride in family's community legacy.
46:21 Customer dissatisfaction is their problem, not mine.
48:07 Frustration with business books; desire to share nihilism.
53:17 Mixed blizzard poorly, all frosting at bottom.
54:43 People prefer spending on wants, not needs.
57:59 Needed sun for my pale legs. -
***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Adam and Jessica Debaja of Northland Automotive in Cedar Springs and Rockford, Michigan. Adam shares the challenges and successes of expanding their automotive business, including employee turnover and initial financial struggles. Lucas discusses the importance of proper estate planning and having life insurance to ensure business continuity. Adam and Jessica highlight the lighter side with humorous anecdotes about kids working in their shop and handling energetic family dynamics. I
00:00 Local shop prospered, offered chance to buy.
06:43 Used repair shop rather than building one.
16:04 Five-year-old's endless energy causing family chaos.
17:42 Father accidentally consumes 1500 mg edible gummies.
23:16 Unexpected events underscore the importance of planning.
32:56 Culling early solves persistent employee problems.
33:23 Concern about technical expertise for hiring assistance.
39:13 Mistakes often doom businesses or cause burnout.
49:20 He requests obscure items before normal items.
54:10 Mike Allen's convincing odd job stories.
01:00:22 One kind of Mac and cheese, nothing else.
01:02:29 Cool video on historic Los Angeles taco truck. -
***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Tom Schearer from the Ratchet and Wrench Management Conference. Tom discusses his concerns about preparing a speech for his award and how to keep it concise. Both hosts share their perspectives on fostering authentic customer interactions amidst the challenges of running a shop.
00:00 Big developments; staff managing shop independently now.
07:26 Daily evaluations disrupt technicians' workflow and efficiency.
12:38 Tech frustrations with non-technical aspects of work.
16:54 Working with Cecil; prioritizing tasks for shop projects.
21:33 Women listen and care differently than men.
28:18 Prioritize critical issues; non-critical can wait.
35:01 Reached a plateau; uncertain of next steps.
40:18 Burnout led to losing multi-million dollar contract.
46:40 I rush tasks when nervous, causing issues.
51:08 Planning retirement, traveling, visiting shops with Christy.
54:25 Confronted a suspicious follower in a crowd.
01:01:10 Branson Landing: river, bluffs, restaurants, tourist attractions. -
***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Mike Allen at the Ratchet and Wrench Management Conference. Mike discusses his unique approach to managing marketing and customer interactions in the automotive service industry. Lucas reflects on the challenges and stress of expanding his shop from three bays to ten, emphasizing the need for sustainable growth. David shares insights into the importance of thorough documentation and clear communication to manage liabilities and improve customer service.
00:00 Day with David: intentional antics, wild adventure.
07:58 Choosing schools for controlled child exposure.
11:39 No room; kicked out, recording in hotel.
19:35 Providing one-hour written repair estimate initially.
22:45 Too many cars now, too few before.
29:57 Carolyn advised strict client approval in California.
34:39 New shop added stress; balanced family business.
40:15 Reformed life path, reconciled with father, embraced corporate.
46:59 I should have handled conflict calmly instead.
53:14 He insisted, left job; former employer unhappy.
56:17 People upset when not hired; not intentional.
01:01:43 Documentary shows cultural differences in infant upbringing.
01:05:21 Family murdered, necks draped, slaughtered like hogs. -
***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, David and Lucas are joined by Brian Herron, CEO of Opus IVS. Brian discusses the benefits of accessibility in the repair industry, emphasizing how the Right to Repair promotes competition and ensures consumer safety. David and Brian also discuss the proactive efforts by manufacturers like Toyota, who release diagnostic tools to independent shops, contributing to better repair outcomes. Additionally, they highlight the quality and supply challenges between OE and aftermarket parts, underscoring the growing preference for OE parts due to their reliability and sometimes more competitive pricing.
00:00 Years advertising and evolving car repair industry.
04:54 Car deck's rise, right to repair relevance debated.
08:25 Collision repairs now require OEM post-scan software.
10:43 Does pushing right to repair alienate cooperatives?
13:08 OE parts more competitive; aftermarket quality declining.
18:17 Diagnosing post-lightning car requires advanced tools.
21:54 Industry systems cause inefficiencies and creative fixes.
24:17 Hourly hybrid pay prevents employee complacency.
29:12 Aftermarket diagnostic tool success following Opus acquisition.
30:10 Building something different in a consolidating industry.
35:40 Prefer in-house repairs due to dealer delays.
39:30 Issues with Nissan transmission warranties and programming.
41:31 Organization connections provide solutions and support effectively.
44:23 Repair friction impacts profitability in car industry.
47:11 Opus helps MSOs grow through calibration support.
50:28 ETI expanding to Europe; enhancing OEM relationships, access.
53:13 Affirmative agreement between two individuals. -
***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David host a conversation with Dan Vasquez and Jacob Wierengo, focusing on the challenges of managing auto repair shops as they increase in revenue and car count. David and Jacob share their experiences with parts estimation, stressing the importance of verifying past job records to avoid costly mistakes. They also get into efficient workflow and scheduling strategies, highlighting the utility of "canned jobs" and dynamic job dispatching to streamline operations and increase average repair orders.
00:00 Scheduling issues for technician appointments affect planning.
03:28 Overwhelmed staff due to constant client interruptions.
09:11 Needs more substantial work, faster turnaround times.
10:12 Auto ops scheduling conflict due to hour misalignment.
13:11 Struggling to manage chaotic shop schedule.
18:06 Spreadsheet review determines weekly appointment goals.
19:43 Appointments scheduled without inspection lead to uncertainty.
24:24 Overall target is displayed for each job.
27:57 Dan explains his old-school work organization method.
29:30 Managing workflow, redistributing tasks to maintain efficiency.
32:36 Wish for adjustable queue position during transfer.
36:33 Busy mornings checking in cars for steps.
40:48 Uses separate chat rooms for technicians' parts requests.
44:37 Pulling past services saves time on estimates.
47:51 Can jobs help manage California shop supplies.
48:45 Torque to yield complicates Euro vehicle repairs.
52:13 Listener upset over episode; hosts clowning around
56:19 Grateful for Aaron Stokes' help with video. -
***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Kieran O'Brien of Shopgenie from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). The conversation begins with a humorous discussion about Roman vomitoriums, transitioning to a critique of self-help books and the challenges of extracting practical advice from them. The hosts discuss the complex world of customer experience in shop management software, emphasizing seamless integration over unnecessary feature additions. As the episode unfolds, they also touch on the impact of AI in customer service, sharing their mixed feelings on its growing influence.
00:00 Boston Celtics player face injury, stays resilient.
08:11 California's unsustainable environment leads to migration.
14:09 Existential dread remains despite material possessions.
16:30 Multi-services shop offers car detailing, coating, and repairs.
23:48 Reluctantly attend July 4 event, discuss politics.
27:24 Struggling to stay serious, issue of participation.
35:16 Sponsorship needed for event, dinner just covers.
40:11 Starting with vision, friends set up hangout.
43:32 Embarrassing high school dog poo shoe mishap.
49:21 Unpleasant encounter at church yard sale.
54:00 Speaker credits late-night chat for career inspiration.
01:01:01 Daughter named after mom with unusual spelling.
01:05:33 Veteran discharged, struggles with job, takes pills.
01:10:36 "Profit First" book is more storytelling than helpful.
01:17:42 Build outcomes from problem, not feature requests.
01:20:20 Experts predict negative consequences of AI development. -
***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Mike Carrillo, CEO, and Lex Sellers, Head of Customer Success and Operations Manager of autoshopfollowup.com from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Lucas humorously recounts an incident involving David spilling Mountain Dew during a recording session, which was caught on video. They delve into the challenges of customer interactions and the importance of follow-up strategies in the auto repair industry. Additionally, the hosts and guests share intriguing stories about surprising finds in car trunks, from personal belongings to illicit items.
00:00 Mountain Dew mishap causes laughter and mess.
09:36 Encourage visiting shop in town, emphasizing twang.
15:49 Awful car delivery ends in tragic dog incident.
21:25 Feedback varies, escalations often seem inconsequential.
21:58 Customer complaints about air freshener usage.
30:48 Dad and I visit a mysterious room.
34:44 Police officer in car wreck found drugs.
38:20 Customer left without paying, truck hidden, sheriff called.
43:27 Disagreement over blue substance at work.
51:09 Upset about sharing info, denies selling anything.
59:18 Rant about customer's $50 air filter complaint.
01:01:48 Driving slowly to avoid other people, disliking traffic.
01:07:25 Childhood curiosity about truckers and road rage.
01:10:59 Let the cats be and leave them. -
***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Matt Ruffman, Steven Metsker, and Pat Schnaidt to discuss the transformative impact of technology in the auto repair industry. Matt highlights how transitioning from paper and QuickBooks to repair shop software has significantly improved his shop's scheduling and estimating processes. Steven emphasizes the importance of customizing inspections to enhance accountability between advisors and technicians. Pat praises Shop-Ware's user-friendly features and ability to ensure thorough diagnostics and repairs, improving transparency and customer trust.
00:00 Consider Shop-Ware for a more user-friendly interface.
09:30 Selective communication: only call if absurd decision.
15:15 Consumer protections help both sides in transactions.
20:10 Embracing flaws and choosing the best fit.
23:16 Positive feedback on customer presentation and training.
30:32 Detailed reports build trust and retain customers.
33:34 Using 7 words: Accountability in building quality inspection lines.
39:34 Amazon offers choice, Shopware empowers user decisions.
47:27 Struggle with hands-off approach in business.
52:03 Empowering team autonomy, learning and growth.
55:08 User experience focuses on small details' significance.
01:01:18 Collaborate for a better industry, improve client experience. -
***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Samantha Andrews, Jonathan White, and Bill DeBoer to discuss shop scheduling and customer communication strategies as they relate to profitability. Samantha and Lucas highlight the importance of morning drop-offs in better managing service updates and unexpected delays. Bill discusses a color-coded estimation system to streamline customer interactions. Jonathan underscores the value of saving past services as canned jobs to expedite estimates and reduce repetitive errors.
00:00 Exchange of business cards for future referrals discussed.
05:08 Challenges with finding help, paying flat rate.
06:40 Weekend email complaint about potential service issue.
12:53 Transitioned from Windows to Shopware, experienced issues.
14:04 Exploring new perspective on conventional pricing methods.
17:33 Anticipating future problems in decision-making process.
23:08 Optimized labor rates boosted shop profitability significantly.
26:53 Rural internet caused issues, solved by Carolyn.
27:49 Shop owners struggle with pricing, need discipline.
31:35 Ignored daily issues still need attention.
37:09 Parts mix-up causes cascading work issue.
40:06 Owner multitasks vendor orders to maximize inventory.
42:09 Ordering process includes RO number and tech name.
46:14 Monitoring service speed and administration time challenges.
47:28 Issues with tracking clock-in and out. Focus on car part management.
51:13 Efficient car service, prioritizing morning appointments.
53:29 Discussing strategy to improve awareness and estimation.
56:42 Focus on avoiding mistakes for long-term benefits. -
***TIME SENSITIVE***
Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025
_____________________________________________________________________________________________________________________________________________
Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability
Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingProsIn this episode, Lucas and David are joined by Joshua Hemmerling, founder of Datadyne, at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Joshua discusses the importance of setting customer expectations to manage productivity and avoid issues. David shares his struggle with employee performance and praises a laid-back employee who handles problems effectively. Lucas explores new approaches to compensating advisors based on performance without tying it directly to financial bonuses.
00:00 Managing work and handling family responsibilities.
05:30 Company does not reciprocate employees' loyalty.
15:23 Teaching tool for dynamic learning through dashboard.
20:59 Transparent pricing, no commission, genuine service commitment.
26:28 Misunderstood message leads to awkward realization.
29:57 Difficulty replacing faulty fuel door actuator in car.
35:48 Peter uses pattern recognition and deductive reasoning.
41:12 Studio extends gameplay by creating artificial difficulty.
46:19 Challenging maintenance process for Cadillac engine.
51:38 Experienced machinist reflects on skill progression.
58:08 Setting expectations for time zones to avoid issues.
59:30 Efficiency and speed are top priorities. - Show more
