Episodi
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On today’s episode, Mark delivers a concise yet impactful discussion on the CEO effectiveness assessment. The focus is on establishing objective baselines for leadership, culture, and systemization in dental practices. He emphasizes that the best leaders maintain a keen awareness of their operation's performance through various measurable data points. He highlights the crucial differences between micromanaging and effective leadership, offering insights into how dental professionals can enhance their leadership skills. The episode introduces the assessment used in DSI to gauge CEO effectiveness, providing listeners with practical tips to elevate their leadership and drive success in their practices. This short but action-packed episode is designed to help dental professionals reflect on their current practices, identify key performance data points, and implement effective leadership strategies. Tune in to gain valuable insights and take the next step towards becoming a more effective leader in your dental practice.
EPISODE RESOURCES
https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast -
On today’s episode, we have the second half of the 2-parts from Dr. Ben Kacos' presentation on "Morning Huddles That Matter" at the Mastermind event, he emphasized the importance of reviewing Key Performance Indicators (KPIs) during morning huddles. This practice helps measure and report on daily performance, new patient flow, reappointment rates, and hygiene production, ensuring that the team stays aligned with the practice's goals.
Dr. Kacos discussed using morning huddles as an opportunity for teaching and influencing factors such as new patient flow, case acceptance, and treatment planning. He stressed the importance of presenting treatment in terms that resonate with patients, thereby improving case acceptance rates.
Continuing his focus on continuous improvement and training, Dr. Kacos highlighted methods such as team retreats, "Back to Basics" cards, and creating a culture of accountability within the team. These approaches help maintain high standards and ensure ongoing professional development.
Dr. Kacos also underscored the significance of building a positive office culture. He introduced activities like random acts of kindness, the Kool-Aid Award, culture coins, and patient preference sheets as ways to foster a supportive and engaging environment. Additionally, regularly scheduled team retreats that mix business with fun were highlighted as essential for strengthening team cohesion and morale.
EPISODE RESOURCES
https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast -
Episodi mancanti?
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On today’s episode, we have the first half of 2-parts from Dr. Ben Kacos' presentation titled "Morning Huddles That Matter" at the Mastermind event, he delved into the crucial role of morning huddles in energizing the team and setting a positive tone for the day. He underscored the importance of leadership in maintaining high energy levels and ensuring team motivation right from the start of the day.
Dr. Kacos highlighted how morning huddles can build a strong office culture, focusing on praising teamwork and same-day treatment. He emphasized the use of positive reinforcement to encourage desired behaviors and outcomes within the team. Additionally, he discussed the value of leveraging patient reviews and social media feedback as teaching tools. By breaking down positive reviews, he illustrated how specific behaviors and practices led to successful patient interactions, thereby reinforcing good practices within the team.
Furthermore, Dr. Kacos stressed the need for continuous training and development within the practice. He introduced systems like “Back to Basics” cards, team growth meetings, and a document vault of training videos. These tools ensure consistent and effective training for both new and existing team members, fostering a culture of ongoing learning and improvement.
EPISODE RESOURCES
https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast -
On today’s episode, we have a quick but impactful episode, titled "The Paradox of Personal Investment," Dr. Costes shares highlights from his recent keynote presentation at the mastermind meeting in Charlotte.
Mark discusses the common stories we tell ourselves to justify why we don't take ownership of our personal marketplace. He delves into the paradox of personal investment and emphasizes the importance of surrounding yourself with people who inspire and push you to be better. The episode also covers strategies for closing seemingly insurmountable gaps and introduces a practical hack for managing chaotic and stressful situations.
Listeners will learn about the concept of focusing on important tasks over urgent ones and how this shift in focus can significantly impact personal and professional growth. Additionally, Mark highlights key traits to leverage to become a world-class CEO.
EPISODE RESOURCES
https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast -
On today’s episode, we're diving into a recent mastermind meeting with our elite practice mastermind private coaching members. The focus of the discussion was on conversation, rapport building, and building trust quickly.
Mark referenced Dale Carnegie's iconic book, "How to Win Friends and Influence People," specifically the section titled "Six Ways to Make People Like You." Carnegie emphasizes that the key to turning a conversation into a rapport-building and trust-building process is to get people talking about themselves. People love to talk about themselves, and by engaging them in this way, you can quickly build rapport.
EPISODE RESOURCES
https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast -
On today’s episode, from the recent DSI Mastermind, Dr. Addison Killeen delivered an insightful presentation titled "Rallying the Team around Systemization." Addison highlighted the critical importance of systemization in dental practices, stressing that achieving over 80% systemization can lead to substantial increases in both profitability and efficiency. He emphasized the necessity of having a comprehensive operations manual, created by the team for the team, to ensure clear instructions and accountability for all tasks within the practice. Addison introduced the concept of the Chief Repeating Officer (CRO), a role dedicated to consistently reminding the team of their goals, ensuring the operations manual is utilized effectively, and maintaining accountability for all procedures. Additionally, he illustrated the financial benefits of proper systemization, showing how it can result in significant long-term financial gains, including increased practice value and higher profitability.
EPISODE RESOURCES
https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast -
On today’s episode, Mark is on the ZenOne Podcast with Tiger Safarov and delves into various topics, starting with his experiences in dental practice management and the importance of establishing a solid foundation before expanding.
Dr. Costes emphasizes the value of building redundancies in dental practices to ensure true freedom for practitioners. He discusses the evolution of his mindset from imposter syndrome and insecurity to embracing persistence and hard work as key elements of success. Dr. Costes also highlights the significance of mentorship and setting high goals, sharing personal anecdotes and insights from his journey.
The conversation touches on the generational differences in work ethic and success, with Dr. Costes acknowledging the impressive achievements of young entrepreneurs while also recognizing the challenges they face. He offers advice to young dentists, stressing the importance of mastering a single practice before expanding and maintaining a balanced approach to personal and professional life.
Dr. Costes also reveals his plans for the future, including the launch of a new Dental Service Organization (DSO) that will roll up the best practices from his coaching group, supported by private equity funding. This new venture aims to create a strong and well-managed DSO with high valuation practices.
Overall, this episode provides valuable insights into the world of dental practice management, personal development, and entrepreneurial success. Dr. Costes' experiences and advice offer inspiration and practical guidance for dental professionals and entrepreneurs alike.
EPISODE RESOURCES
zenone.com https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast -
On today’s episode, Mark sits down with his great friend, Dr. Aaron Nicholas, the original black belt coach of the Dental Success Institute (DSI). Dr. Nicholas has been a significant contributor to the DSI community for over 12 years and recently delivered a keynote presentation at the Elite Practice Mastermind meeting in Charlotte, North Carolina.
During this engaging conversation, Dr. Costes and Dr. Nicholas discuss the highlights of Dr. Nicholas' presentation, which offered a unique perspective on achieving success in dental practice by outlining what not to do. This reverse approach resonated deeply with the audience, providing actionable insights for improving efficiency and productivity in dental practices.
The duo also shares their excitement for their upcoming annual mission trip to the Dominican Republic, where they will provide much-needed dental care to underserved communities. Dr. Costes reflects on the rewarding experiences of past trips, emphasizing the personal and professional growth gained from participating in such meaningful work. They discuss the logistics of setting up pop-up clinics, the challenges faced, and the incredible impact these trips have on both the volunteers and the patients.
Throughout the episode, Dr. Costes and Dr. Nicholas highlight the importance of efficiency in dental practice, sharing tips on batching procedures and improving workflow. They also touch on the broader aspects of personal and professional development, including the significance of setting high goals and continuously evolving as a practitioner.
Join Dr. Mark Costes and Dr. Aaron Nicholas as they delve into the intricacies of dental practice management, the joys and challenges of mission work, and the continuous journey of personal and professional growth in this enlightening episode of the Dentalpreneur podcast
EPISODE RESOURCES
https://smileoutreachinternational.org/#volunteer https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast -
On today’s episode, Mark shares insights from his recent presentation at the Elite Practice Mastermind meeting in Charlotte, North Carolina. Dr. Costes emphasizes the importance of focusing on the personal evolution required to achieve primary goals rather than the goals themselves. He delves into the significance of pattern recognition, problem-solving, and the personal growth necessary as a company scales.
Dr. Costes discusses the shift in roles as an organization grows, where the CEO must become more of a generalist while the team members become more specialized. He explores the critical differences between delegation and abdication, and the importance of selecting executive team members with complementary skill sets rather than similar ones. Additionally, he highlights the necessity for a CEO to have a basic understanding of each role within the organizational chart.
Finally, Dr. Costes underscores the CEO's primary role in taking full responsibility for everything within the organization, acting as the chief firefighter and problem solver. Tune in to gain valuable insights from this episode entitled "Becoming a World-Class CEO." Let us know your thoughts and enjoy the episode!
EPISODE RESOURCES
https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast -
On today’s episode, we continue with Mark, Chris Richards, and Dr. Taher Dhoon, as they delve deeper into the intricacies of establishing a successful implant-based dental practice. Learn advanced marketing techniques, patient follow-up strategies, and the significance of personalized patient care. Discover the value of ongoing mentorship and how to maintain high standards in post-operative care.
In this episode, Dr. Dhoon and Chris Richards discuss the importance of detailed billing and coding procedures, including using Proceed Finance for third-party financing options. They explain how different financing options can help patients get to the finish line and make larger cases more manageable. The conversation also touches on medical billing and its complexities, highlighting the necessity of understanding state-specific regulations and the potential benefits and pitfalls.
EPISODE RESOURCES
https://www.coloradosurgicalinstitute.com/#1 https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast -
On today’s episode, join host Mark as he welcomes Chris Richards, Executive Director, and Dr. Taher Dhoon, an esteemed surgeon from the Colorado Surgical Institute (CSI), for an in-depth discussion on transforming your dental practice by integrating implants. This episode is packed with actionable insights on how to create a successful implant-based practice, the importance of having the right infrastructure, and detailed strategies on marketing and patient management.
In this episode, you'll learn about the challenges and benefits of transitioning from a general dental practice to an implant-focused one, and how to effectively track and manage implant procedures. The discussion covers the importance of infrastructure in ensuring profitability and efficiency, along with detailed steps on setting goals and building confidence in clinical skills. Chris and Dr. Dhoon also share key administrative and clinical infrastructures required to support an implant program, as well as effective marketing strategies to attract and retain implant patients. The role of continuing education and mentorship in achieving surgical proficiency is also highlighted.
EPISODE RESOURCES
https://www.coloradosurgicalinstitute.com/#1 https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast -
On today’s episode, Mark and Clint Berry delve deeper into the fascinating world of dental software. They begin by explaining the origin and meaning behind the name "Kolla," which is Greek for "glue," symbolizing the company's mission to seamlessly integrate various software solutions. Clint elaborates on Kolla's primary function, which is to assist multi-location dental practices in aggregating their data into a central warehouse, thereby enhancing reporting and automation capabilities.
The discussion shifts to the development and capabilities of Kolla's integration platform. Clint highlights how Kolla is utilized by various AI-driven dental technologies, showcasing the benefits it provides to multi-location practices. They also explore the challenges and advantages of implementing data warehousing solutions, particularly the creation of unified reports from disparate data sources, which can significantly streamline operations and decision-making processes.
Clint reflects on his experiences with his previous venture, Weave, sharing valuable lessons learned and how they inform his current approach with Kolla. He emphasizes the importance of balancing work and personal life, as well as the strategic decision to pursue an IPO as a long-term growth strategy. This episode offers listeners an in-depth look at the innovative strides being made in dental practice management software and the vision driving Kolla forward.
EPISODE RESOURCES
https://www.getkolla.com/industries/dental https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast -
On today’s episode, we welcome Clint Berry, the founder and former CTO of Weave, who is now venturing into a new dental software company called Kolla. Clint recounts the humble beginnings of Weave, from a modest setup at a seminar in Destin, Florida, to becoming a major player in dental practice management software.
Clint shares insightful anecdotes about the early challenges and successes, highlighting the importance of perseverance, innovative ideas, and the right partnerships. He details how Weave's pioneering approach to integrating phone systems with practice management software revolutionized the way dental offices operate. Clint also discusses the pivotal role of venture capital funding in their rapid growth and the eventual public offering of Weave.
Listeners are treated to an insider's perspective on the highs and lows of building a tech company in the competitive Silicon Valley environment. Clint explains the complexities of raising funds, dealing with investor relations, and navigating the IPO process. He provides a candid look at the decisions and strategies that fueled Weave's success, as well as the personal and professional challenges faced along the way.
As the episode progresses, Clint introduces his new venture, Kolla, a company designed to help multi-location dental practices aggregate and automate their data. He explains the inspiration behind the name and shares how Kolla aims to streamline operations for dental practices through innovative software solutions. This episode offers a wealth of knowledge for entrepreneurs, tech enthusiasts, and dental professionals alike, showcasing the transformative power of technology in the dental industry.
EPISODE RESOURCES
https://www.getkolla.com/industries/dental https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast -
On today’s episode, we have the 2nd half of our two-part episode with Ashlee Hirschfeld and Summer Kassmel, delving into the intricacies of strategic scheduling in dental practices. They discuss the critical role of scheduling coordinators in setting high goals, prioritizing high-production appointments, and efficiently utilizing resources to maximize productivity and patient satisfaction.
Ashlee and Summer highlight the necessity of comprehensive training programs and role-playing exercises for new team members. These initiatives are essential for equipping staff with the skills to handle various patient interactions and to grasp the complexities of dental practice operations. This structured approach ensures that team members are well-prepared to provide exceptional patient care from day one.
The discussion also covers the checkout process in detail, underscoring the importance of understanding insurance policies, accurately collecting payments, and ensuring that patients leave with their next appointments scheduled. This focus on thorough and knowledgeable handling of the checkout process is crucial for maintaining a seamless patient experience and securing the financial health of the practice.
EPISODE RESOURCES
https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast -
On today’s episode, we have this two-part episode from the Dental Success Network's Lady Leaders series, titled “Achieving Top-Notch Customer Service,” Ashlee Hirschfeld and Summer Kassmel dive deep into the strategies for achieving top-notch customer service within dental practices, focusing on innovative hiring and training methods. Ashlee and Summer share their experiences in employing individuals without prior dental experience and leveraging unique advertisements and recruitment strategies to build a robust team.
The conversation emphasizes the crucial role of a universal trainer in creating a solid foundation of dental practice knowledge for all team members, regardless of their specific roles. This approach ensures consistency and quality in patient care, enhancing the overall patient experience.
Additionally, Summer and Ashlee address the particular challenges of onboarding scheduling coordinators without dental experience. They highlight the importance of comprehensive training plans and the necessity of setting clear expectations to achieve both efficiency and productivity. This episode is a must-listen for dental professionals seeking to elevate their customer service and team management strategies.
EPISODE RESOURCES
https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast -
On today’s episode, we have Black Belt coach, Dr. Chris Green. Dr. Green is a dynamic and accomplished dentist who founded Green Dental Care in 2018. His practice has seen rapid growth thanks to his meticulous research and extensive preparations, allowing him to reduce his clinical commitments to just three days per month. In 2023, the practice's value reached a point where a strategic partnership made sense. Besides his thriving practice, Dr. Green is a respected author and co-founder of the Practice Launchpad, a valuable resource for dentists looking to build successful practices.
In this episode, we dive into the nuances of starting and acquiring dental practices. Dr. Green shares his journey and the critical steps he took to ensure the success of his startup practice. We discuss the importance of demographic research, creating a solid business plan, and the value of a strategic partnership. Dr. Green emphasizes the need to master your first practice before considering expansion and highlights the role of the Practice Launchpad in guiding dentists through their startup or acquisition journey.
We also explore the current market trends for DeNovo practices versus acquisitions, the impact of private equity on dental practice sales, and the critical factors to consider when choosing between starting from scratch or acquiring an existing practice. Dr. Green provides insights into the challenges of distressed practice acquisitions and the importance of thorough due diligence and demographic research.
For those contemplating the dental practice journey, Dr. Green outlines a comprehensive checklist for startups, emphasizing the need for a clear vision, securing financing, and assembling a reliable advisory team. He also shares practical advice on negotiating with contractors, equipment specialists, and IT providers, as well as the importance of credentialing and assembling your team before opening your doors.
EPISODE RESOURCES
https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast -
On today’s episode, we continue our Part 2 of our discussion with Troy Eckard on the Dentalpreneur podcast! In this episode, we delve into a non-windfall case study, which will resonate with many listeners who haven't experienced a significant liquidation event but are still earning substantial incomes.
We discuss the scenario of a dental professional making a million dollars a year without a windfall in sight. Troy uses his own experience to illustrate how to strategically allocate free cash flow above basic living expenses. For instance, with a gross income of a million dollars and $300,000 covering fundamental needs, the remaining $700,000 can be wisely invested. Troy explains the benefits of putting a portion into drilling investments to save on taxes while diversifying into various asset classes for growth and security.
Troy emphasizes the value of mineral rights as an investment, especially in today's market where technological advancements have reduced risks. He shares examples of partners who have successfully built their portfolios by reinvesting dividends and acquiring more mineral assets over time. These investments provide long-term, compounding income, making them ideal for professionals looking to build a substantial nest egg for retirement.
We also touch on the unique advantages of mineral rights, including the lack of holding costs and liabilities, and the consistent demand for oil and gas. Troy explains how strategic investments in minerals can offer a high return with minimal risk, leveraging the stability and growth of the oil and gas industry.
Finally, we explore what to do if you suddenly realize mid-year that you owe a significant tax bill. Troy advises on the importance of finding secure, tax-deductible investments to offset liabilities and create long-term income. He stresses the need to work with reputable partners and diversify investments to mitigate risks.
Troy's insights highlight the importance of smart investment strategies tailored to individual financial situations, whether dealing with windfalls or substantial annual incomes. For more information, Troy invites listeners to visit EckardEnterprises.com and explore their educational resources and app, Eckard Insights, which offers comprehensive training and access to their investment opportunities.
EPISODE RESOURCES
https://eckardenterprises.com/dsi https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast -
On today’s episode, we welcome Troy Eckard to the podcast. Troy has nearly four decades of experience exclusively focused on domestic oil and gas, making him a top expert in his field. His family-owned energy company, Eckard Enterprises, represents 1800 high-net-worth partners with over $850 million in assets under management, including mineral rights and working interests in midstream pipeline projects. Eckard Enterprises is renowned for its transparency, business ethics, track record, and results. Troy, welcome to the podcast! How are you doing today, my friend?
Troy, who was highly recommended by several trusted and prudent investor friends, is here to shed some light on the alternative investment world and how it differs from traditional investment platforms. He explains that when he started his career in 1985, alternative investments were seen as taboo and risky. However, over the past 40 years, the internet has revolutionized this asset class, making it more credible and accessible. Today, alternative assets are a mainstream investment opportunity, comparable to publicly traded assets.
We delve into whether these investments are suitable for high-income individuals without a windfall or those with large liquidity. Troy explains that one's financial position and personality determine their appropriateness for alternative investments, emphasizing the need for understanding the commitment involved. He shares insights on how these investments can provide long-term benefits and stability, especially through strategies like the 1031 exchange, which allows for tax deferment and continued wealth generation.
Troy also touches on the tax advantages of investing in oil and gas, highlighting the impact of the 1986 Tax Reform Act and the evolution of drilling technology. He explains how these investments can offer significant tax deductions while creating sustainable income. The conversation reveals the importance of working with reputable sponsors and understanding the complexities of the oil and gas industry to avoid pitfalls and maximize returns.
This episode provides a comprehensive overview of the opportunities and challenges in the alternative investment space, particularly in oil and gas, offering valuable insights for high-net-worth individuals and those considering diversifying their investment portfolios. Stay tuned for Part 2, where we'll continue this enlightening discussion with Troy Eckard.
EPISODE RESOURCES
https://eckardenterprises.com/dsi https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast -
On today’s episode, Dr. Summer Kassmel continues her discourse on empowering leadership within dental practices from her presentation at DSS 2024. She delved into the importance of audit systems in maintaining the integrity of office protocols, stressing the need for regular checks to ensure consistency and accountability. Dr. Kassmel explained how rotating audit responsibilities among dental assistants (DAs) not only helps in maintaining standards but also cultivates a culture of peer-to-peer accountability.
Expanding on leadership development, she advised against hastily assigning titles to emerging leaders, emphasizing instead the observation of their ability to manage projects and uphold standards consistently. This approach, she suggested, prepares them for leadership by gradually increasing their responsibilities, thereby diffusing power within the practice and strengthening team dynamics.
Dr. Kassmel also discussed the identification and nurturing of potential leaders, focusing on traits like high accountability, internal motivation, and healthy empathy. These qualities, she argued, are crucial for leaders who can sustain high standards without constant external motivation. She highlighted the importance of humility and active listening in leadership, skills that enhance team communication and effectiveness.
Towards the end of her talk, Dr. Kassmel touched on the concept of "disciplined empowerment," which involves trusting leaders to make decisions and holding them accountable for results rather than processes. She shared personal experiences and insights into the challenges of leadership, including the need for honest communication and maintaining high standards to ensure patient care quality.
Dr. Kassmel concluded by reflecting on the personal and professional growth that comes from creating a leadership team that not only meets but exceeds the cultural and operational goals of a dental practice. She offered her leadership packet for further guidance, reinforcing her commitment to developing effective leaders in the dental industry.
EPISODE RESOURCES
https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast -
On today’s episode, we are thrilled to bring you insights from Dr. Summer Kassmel's presentation titled "Creating a Leadership Team". Dr. Kassmel, who has over a decade of experience and multiple roles including CEO of Castle Peak Dental and Avon Dental, shares her journey in the dental field and the pivotal role of creating a strong leadership team in enhancing business success and personal fulfillment. She talks about the transformational power of viewing challenges as opportunities, which has propelled her professional life forward.
Dr. Kassmel discusses the importance of leadership in dental practice, emphasizing how it can drastically alter the trajectory of one’s career, bringing joy and satisfaction. Her talk delves into practical aspects of leadership, including the establishment of a capable leadership team that carries forward the mission and enhances the culture of the organization.
Throughout her session, Dr. Kassmel recounts personal anecdotes and lessons learned from mistakes made along the way, offering tactical advice to dental professionals on how to avoid similar pitfalls. She highlights the effectiveness of her webinars and training programs, such as the Dental Career Academy, in preparing dental professionals across the country to excel in their practices.
Furthermore, Dr. Kassmel passionately speaks about her initiative, the Lady Leaders of Dentistry, which provides a platform for sharing valuable leadership and management strategies not just for women, but for all professionals within the dental community. This initiative reflects her dedication to empowering others by providing the tools and knowledge necessary for success.
This episode not only focuses on the strategic elements of building a leadership team but also touches on Dr. Kassmel's personal experiences that underscore the critical nature of leadership in achieving business success and personal growth. Her message encourages dental professionals to embrace leadership roles not as a burden, but as an opportunity to positively influence their practices and the industry at large.
EPISODE RESOURCES
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