Folgen
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In this episode, Jeff is joined by Joshua Taylor. Joshua says accountability is important for both technicians and management to have a successful business. He and Jeff also discuss the disconnect between pay and job satisfaction, uncovering that care, empathy, and validation are often more significant than financial compensation. They also uncover the alarming mental health statistics within the automotive industry.
00:00 NADA Conference Insights
07:50 "Lack of Technician-Focused Tech Solutions"
12:24 "Technician Shortage and Dealership Challenges"
20:48 Comeback Strategy in Auto Shops
23:14 Work Order Communication Challenges
27:16 Raising Accountability Standards
36:13 Unicorn Productivity: Unrealistic Shop Standards
38:21 "Maximizing Team Potential Gradually"
44:31 "Ownership in Decision-Making"
52:49 Technicians' Pay Vs. Job Satisfaction
54:52 Parts Counter Frustration
01:01:30 Persistent Communication on Equipment Damage
01:06:39 High Demand for Skilled Workers
01:11:17 Seeking Validation: A Men's Issue
01:20:41 "Beyond Pay: Valuing Technicians"
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Need to update your shop systems and software? Try Tekmetric HEREToday, Jeff is joined by Keith Perkins from L1 Training and Diagnostics. Keith gets fired up about investing in your own skills and tools to succeed in the automotive repair industry. They both comment on issues with flat rate systems and how they can negatively impact the teamwork culture within a shop. Additionally, Keith shares his journey of starting L1 as a mobile diagnostic and programming service, emphasizing the need for proper diagnostic processes and the challenges faced with aftermarket parts.
00:00 "Finally Got Keith on the Podcast!"
06:21 "High Crime and Prison Density"
13:00 Christian Brothers Franchise Challenges
18:15 Invest in Self-Toolkit Development
21:46 "Flat Rate Industry Frustrations"
27:09 Quick and Dirty Car Repairs
35:46 Engine Troubleshooting Steps
39:16 "Basic Diagnostics: Data Scans First"
46:26 Admiring Unique Perspectives
49:46 "Intense Training Experience Reflected"
54:04 Faulty PCM Causes Car Malfunction
01:02:10 Hiring Tension Among Technicians
01:07:31 Hourly vs. Flat Rate Talent Debate
01:10:02 Winning Arguments with Confidence
01:13:43 "Frustration with Unanswered Questions"
01:21:44 Employee Benefits and Compensation Issues
01:23:41 Industry Challenges and Perseverance
01:32:15 "Impact of Time on Flat Rate Work"
01:35:45 Car Part Procurement Challenges
01:39:47 Holistic Approach in Auto Repair
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Fehlende Folgen?
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In this episode, Jeff Compton is joined by fellow podcaster Sean Tipping. Sean talks about his journey in the automotive industry and how he got to where he is today. He highlights the challenges and rewards of working on complex automotive diagnostics, such as parasitic draws and network-related issues. Sean also addresses the balancing act of time management and discusses his decision to take a break from podcasting.
00:00 Simplifying Concepts for Teaching
05:54 Industry Engagement and Mobile Shift
15:37 "Call Sean for Network Issues"
16:57 Parasitic Draw Challenges in Auto Repair
25:43 Therapeutic Reflections in Business Interviews
28:32 Taking a Break from Routine
35:57 Revealing Industry Secrets to Laymen
40:16 Finding Career Fulfillment
45:51 "Mobile Diagnostics Challenges"
47:56 Car Repair Value Debate
55:08 Diagnostic Challenges in Car Repairs
59:09 Tiered Diagnostic Pricing System
01:04:41 Faulty Scan Tool Misleads Diagnosis
01:11:02 "Podcast Promotion and Gratitude"
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In this episode of The Jaded Mechanic, Jeff Compton chats with Tom from Big Dog Custom Diesel. Tom remembers his appearance on Monster Garage and how that kickstarted his career transition from working at a Ford dealership to starting his shop. He and Jeff also cover the struggles of running a business, especially on finding quality staff and managing business finances.
09:13 "Reconnecting Over Hot Dog Cart"
12:09 Trailer Upgrades and Requirements
19:49 "Overcoming Financial Struggles"
24:16 Experience vs. Theory: Importance
28:29 "Prioritizing Expensive Repairs"
33:57 North Carolina Store Transformation
41:36 Challenging, Self-Inflicted Positivity
45:47 Efficient Work Strategy Debate
47:44 Old School Toolbox Enthusiast
57:10 Weird Industry Perception of Discounts
01:00:02 Vehicle Brake and Rotor Issues
01:05:34 Striving for Excellence
01:09:25 "Tekmetric's Impressive Features"
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Need to update your shop systems and software? Try Tekmetric HEREIn this episode of The Jaded Mechanic podcast, Jeff Compton is joined by Zach Cypert from L1 Diagnostics. Today, he and Jeff talk about the outrageous things people say in popular Facebook groups, and share stories about misdiagnosed or improperly repaired jobs.
00:00 Journey to Automotive Shop Career
08:03 Pro Tech Program Experience
13:53 Shop Communication and Inspection Practices
16:47 Diagnostic Charges Misunderstood
24:06 Efficient Roadside Auto Service Solutions
32:12 Workplace Frustration and Unpaid Labor
37:39 Complaints and Profitability Concerns
38:28 Documenting Job Duties and Expectations
48:20 Avoiding Online Drama
52:09 Cost Assessment in Business Decision-Making
57:30 Comprehensive Vehicle Inspection Process
01:02:36 Dealership Encounter: PCM Update Challenge
01:07:39 Auto Repair and Diagnostics Offer
01:10:20 Truck Fuel Efficiency Insight
01:17:41 Cautious Communication and Humility
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In this episode, Jeff welcomes Eric Pierce AKA Drac from TikTok. Eric shares his journey through the dealership, highlighting his challenges with management and the lack of adequate compensation, despite the high door rate. He also talks about the physical toll of the job after his motorcycle accident, which led to pursuing a different role with Lime Scooters.
00:00 TikTok Algorithm and Life Updates
11:10 Tech Apprenticeship Shift
31:46 Refusing Service: A Mechanic's Stand
35:01 Commission for Service Advisors, Not Techs
52:09 Unmotivated Employee Struggles to Learn
56:39 Teeth Misalignment and Workshop Support
01:05:12 Neglected Car Battery Causes Issues
01:23:09 Easier Work Than Auto Mechanic
01:27:11 Career Reflections: The Grind Culture
01:44:01 Misunderstandings, Not Ripoffs, in Auto Repairs
01:53:07 Government Mandates on Vehicle Efficiency
01:58:31 "Online Dogpiling Concerns"
02:06:18 Technicians, Not Malicious, Often Exploited
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Mickey Leech is the CEO of Schumacher Electric. Today, he and Jeff talk about the EV battery charging market, other industry technological advancements, and how to grow within today's industry. They also discuss how to support and equip young technicians with tools, training, and care, to help the industry over the next few decades.
05:50 Tech Evolution: Overcoming Information Barriers
13:23 Innovative Wireless Charging Solution
18:26 Shift in Appreciation for Loud Cars
25:39 Vintage Schumacher Battery Charger Nostalgia
30:51 Tech Life: Untold Stories
32:45 Embrace New Technology in Business
37:04 "Dealership vs. Independent Shop Dynamics"
46:11 Flexible Work Schedules for Technicians
47:46 Collaborative Workplace Success Strategies
57:05 Seniority Doesn't Equal Leadership
01:01:53 Seniority vs. Skill in Trades
01:04:11 Investing in Employee Tool Development
01:09:29 Excited to Connect at Future SEMA
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Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Murray Voth from RPM Training chats with Jeff. Murray starts with what he called "emotional discounting" at repair shops, and how the industry needs to shift from this. He also discusses shop owners' challenges when they feel "handcuffed" to their businesses and explores ways to strike a balance between working in the industry and strategizing for its growth.
00:00 Business Coaching & Consulting Expansion
08:01 "Benefits of Online Coaching"
12:13 "Business Evaluation and Consultancy Insights"
18:30 Bypassing Front Desk for Control
25:30 Behind-the-scenes Business Strategy
30:25 Delegation and Succession Planning
33:16 Business Closure Due to Owner Retirements
41:28 Car Ownership Financial Struggles
45:36 Understanding Personal and Professional Values
48:55 Overlooked Auto Maintenance Education
55:44 Choosing Quality Over Cost
58:49 Learning Technical Skills Hands-On
01:04:08 Streamlined Service Through Effective Communication
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Lester Kovacs is from Dorman Products. Today, he and Jeff discuss the challenges faced by Dorman in obtaining feedback from technicians about defective parts and why they need better communication from the industry. Jeff reflects on the reputation of aftermarket parts and that he's seen Dorman make improvements in that area. Lester also shares what's next for Dorman as they think about the future and the EV market.
00:00 Success in Diesel and Auto Parts
10:14 First Job in Automotive Industry
11:33 Innovative Product Development Role
19:05 Optimizing Automotive Part Reliability
23:06 Technician Ingenuity and Collaboration
31:01 Remanufacturing Enhancements via Failure Analysis
36:01 Communication Gaps in Auto Services
40:09 Tech Training: Progress and Challenges
44:22 Window Regulator Redesign Challenges
48:32 Expanding Beyond Light Duty Fleet
53:10 Tech Issues Render Cars Obsolete
01:01:42 Improving Dealer-Customer Collaboration
01:03:49 Tech Struggles with RF Hub Shortage
01:11:29 Aftermarket Solutions for EV Failures
01:16:41 Constructive Feedback Over Negativity
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Today's guest is Josiah Meiring, the Big Iron Doctor on TikTok. Josiah talks about the issues in the heavy equipment servicing industry, particularly how technicians are severely underpaid. He talks about when he worked at a John Deere dealership and why he left to be a mechanic, saying his diagnostic skills needed to improve. Josiah also shares advice on starting a business, saying it's really important to have proper training and certification.
00:00 Pipeline Equipment Experience
08:33 Working in Extreme Heat: Strategies
11:28 Pipeline Mechanic Opportunity: Higher Pay
18:44 Freelance Mechanic's Journey
22:04 Curiosity and Learning Mindset
30:53 Helping in Hurricane Aftermath
36:39 "Navigating Bootleg Software Challenges"
40:37 Understanding System Technology Reluctance
44:22 Applied Failure Analysis Explained
50:12 Exorbitant Repair Quotes Dispute
54:24 Equipment Maintenance: Big vs. Small Contractors
01:02:51 Minimum Tech Education Demand
01:07:51 Lack of Industry Standard Certification
01:12:56 Not a Truck Mechanic
01:14:19 Complex Truck Systems Challenges
01:19:43 Celebrating Everyday Fixers
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Need to update your shop systems and software? Try Tekmetric HEREMike Allen owns Carfix Auto Repair and Tires in Raleigh, NC. He's also the President of the Automotive Service and Tire Alliance of North Carolina. He just started a podcast of his own, too! Confessions of a Shop Owner with Mike Allen. Check it out here!
Today, Jeff and Mike discuss how to treat employees well and learn from past leadership mistakes to start a thriving work environment. Mike also says that ongoing training and self-improvement are crucial for owners, technicians, and service advisors.
00:00 Training: One Size Doesn't Fit All
05:53 Streamlined Vehicle Inspection Process
09:04 Car Repair Estimate Process
11:34 Auto Repair Support for Complex Cases
15:01 Technicians Resist Changing Write-Up Process
18:09 Service Communication Issues
19:47 Diagnostic Decision: Cost vs. Certainty
25:09 Transparent Interview Process Benefits
27:16 Natural Leader's Journey
30:42 Generational Impact of IGO Expo
33:35 Expanding Perspectives through Dialogue
36:06 Commitment to Business Process
41:42 Disagreement on Shop Owner's Reputation
44:56 Changing Communication in Skilled Trades
46:45 Career Advice for Young Tradesperson
50:00 Balancing Growth and Workforce Priorities
53:08 "Top Technician in Industry"
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Mark Elliot, a TikTok creator, joins Jeff Compton today. Mark discusses the importance of smaller, focused training sessions for effective learning, sharing his recent experience with a modern turbos diagnosis course. Jeff and Mark also talk about the challenges and benefits of finding dedicated trainers for the industry.
00:00 Transitioning from technician to business side discovered.
09:52 Unique approach leads to success and teaching.
13:22 Advocate for quality car repairs, and prioritize safety.
19:27 Scope learning curve is inefficient; test light suffices.
24:58 Instructors emphasize fundamentals before using lab scopes.
28:50 Indian immigrants employed at Winnipeg businesses.
35:13 Open collaboration and learning through equipment experimentation.
38:27 Understanding volt drop through practical insights.
43:15 Trainers prefer daytime courses; shops must adapt.
50:17 I have a secret shirt idea to share.
56:58 Made Inuit friends, tried raw caribou, recorded video.
58:09 Enthusiastic about experiencing Inuit culture and food.
01:04:48 Events promote learning and networking opportunities.
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Jeff Compton is joined by Tonnika Haynes, owner of Brown's Automotive in Chapel Hill, North Carolina. Tonnika talks about growing up in the family business and what it's like to now carry on her father's legacy. Jeff draws on his memories of his father's meticulous craftsmanship, touching on their work's legacy and personal impact.
00:00 Talk about ASTA
05:49 Not a speaker, rarely talked, encouraged otherwise.
09:24 Dad's craftsmanship was recognized years later, as an impactful legacy.
11:07 Projects took longer than planned, and extra effort was required.
15:24 Reflecting on memories with humor and family.
16:41 Inspired by helping others in the collision industry.
20:04 Became more prominent while he faded.
25:00 Unexpected discoveries about Jesus' side jobs.
27:17 Perseverance despite challenges, no quitting allowed.
32:00 Jordan oddly fixes car lights; doesn't understand cars.
35:46 Evaluate post-visit behavior; mostly well-behaved.
38:13 He wants a barndominium for his lifestyle.
39:44 Prefers Caravan customers to Viper owners.
43:37 Discusses discomfort with medical procedures and measurements.
46:42 Chat GTP's impact: resumes misleading, desire honest employees.
49:49 Young people struggle to clean thoroughly, frustratingly incomplete.
52:25 People still playing Pokémon at 21 years old.
57:21 Conferences show success is achievable with choices.
01:00:06 Please like, share, and auto-download podcast.
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Need to update your shop systems and software? Try Tekmetric HERESunil Patel is the founder of Tekmetric and Kieran O'Brien is the co-founder of Shop Genie
In today's episode, Kieran emphasizes training service advisors to improve sales performance through enhanced communication and technology adoption. Sunil shares his journey from medicine to founding Tekmetric, explaining how modern digital tools like digital vehicle inspections (DVIs) can streamline operations. Jeff highlights the challenge of convincing older shop owners to adopt new technologies despite the clear benefits for efficiency and customer experience.
00:00 Physician switched careers to open repair shop.
05:14 Matt inspired my journey in business ownership.
08:10 Focus on customer service ensures business success.
10:37 DVI revolutionized customer-technician interactions; and enhanced efficiency.
14:34 TechMetric consolidates vendors, saving businesses money.
16:23 Shop Genie: Solving automotive scheduling with technology.
21:18 Sales skills are crucial for auto repair success.
23:21 Prioritize sales training for advisors over EVs.
28:55 Recall past recommendations; address at next appointment.
29:46 Long-term customers may opt for new cars.
32:41 Customer experience drives business success in 2024.
36:39 Technology trends impact all age groups.
40:04 Waiting affects efficiency; cultural fit varies significantly.
44:59 Maintain transparency without scaring customers away.
45:49 Old methods required; dealership knowledge outdated.
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Jeff Compton is joined by Becky Witt, who shares her experiences and strategies for running a successful auto repair shop. Becky discusses the critical importance of hiring skilled front counter staff who excel in customer interaction, emphasizing that technical skills are not always necessary at the front counter. She highlights the significance of preventive maintenance and proactive customer communication, sharing her approach to diagnosing and managing vehicle issues. Finally, Becky delves into the challenges and solutions she has implemented to attract and retain valuable employees, including unique work arrangements and focusing on specific car brands.
00:00 Becky simplifies business success and culture effectively.
07:45 Add dollars until gross profit aligns.
11:08 Closed Fridays; seeking unicorns for a productivity boost.
18:13 Proactively replace batteries and tires for safety.
25:50 Service, product knowledge; prolonging battery and tires.
28:38 Interview is successful; the candidate is impressively prepared and equipped.
32:00 Joe Gibbs: Super Bowl coach, NASCAR team owner.
40:01 Dealership advisors: hustlers, multitaskers; independents struggle.
47:10 Struts need replacing; loose nut chewed threads.
50:37 Focus on training front staff, not diagnostics.
57:27 Farmers produce prized, tender Interstate 80 beef.
01:01:05 A Technician's job is tough, demanding, and underestimated.
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Jeff Compton is joined by Charles, known as the "Humble Mechanic." Charles talks about his journey of content creation on YouTube, beginning with simple iPhone videos that unexpectedly gained traction. He emphasizes the importance of mentorship and fostering enthusiasm in young automotive technicians to address industry shortages. Charles also shares insights from his rich experiences with Volkswagen vehicles, highlighting both rewarding and challenging repair stories.
00:00 Delayed visit to the booth; found you eventually.
04:08 Appreciate having a special car at SEMA.
07:13 Community jokes about "widowmaker" jack accidents.
11:43 Beneficial automotive program with financial advantages.
16:46 Embracing new technology is beneficial for growth.
18:30 Persist through challenges; solutions will emerge.
20:55 Competition leads to secrecy and minimal payment.
25:57 Repinned 91-pin connector on yellow car.
28:38 Experience reality, not promises, in career choice.
30:59 Realizing I'm a small part in automotive.
34:50 Instructions are straightforward, information is widely available.
37:04 Freedom to learn tech without rat race pressure.
42:51 Expressing dislike doesn't justify discouraging enthusiasm.
43:35 Mentorship enthusiasm can transform perspectives and engagement.
47:50 Blown away by unexpected podcast listener recognition.
49:44 Comment, share, and set automatic podcast download.
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Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton is joined by Andrew Gonyou to talk about the significance of collaboration over competition within the auto repair industry. Jeff reflects on the challenges and rewards of fostering a culture of continuous learning and critical thinking, emphasizing the importance of leaving a meaningful legacy. Both Jeff and Andrew share personal anecdotes highlighting the necessity of finding a supportive work environment and the impact of embracing advanced technology.
00:00 Finally, recording with Andrew Gonyou at AST 2024.
08:44 Danny introduced me to automotive diagnostics techniques.
13:37 Lack of proper equipment complicates vehicle repairs.
17:52 Fixed issues unnoticed; pressured for time. Dilemma persists.
25:17 Left job, started at nearby diesel shop.
28:48 Choosing a partner affects your success trajectory.
33:49 Initially hesitant, eventually wanted the job.
38:18 Fired due to attitude and inadequate pay.
44:40 It's never too late to start pursuing dreams.
48:33 Humbled by resonating impact with shop owners.
53:31 Scaling knowledge is challenging but essential.
01:03:04 Please comment, share, and download the podcast.
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In today's BOBUS episode, Jeff flies solo to talk about the frustrations and challenges professional mechanics encounter when dealing with DIY enthusiasts. After recording with Mr. Subaru, Brandon Sloan, and Check Engine Chuck, has Jeff's opinion changed on DIYers?
00:00 Helpful community for DIY auto troubleshooting advice.
06:03 Proper process helps more than quick fixes.
07:15 DIYers seek answers, not processes; affects service business.
11:31 The Car is still unfixed after unnecessary repairs were requested.
14:57 DIY research undervalues professional labor costs.
18:20 Miscommunication about complex customer automotive issues.
22:13 Charge flat rate; ensure technician gets paid.
24:42 Customer dissatisfaction from misdiagnosed car issues.
29:52 Defensive stance towards critics of industry practices.
30:48 Unqualified DIY repairs are often unsafe.
35:53 Committed to defending DIY technicians' interests.
37:47 Understanding, not dividing, despite potential disagreements.
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Jeff Compton, George Wilkins, and Lucas Underwood discuss the importance of addressing negative behaviors early to prevent severe consequences in adulthood. Jeff vocally champions maintaining supportive relationships among colleagues and friends, emphasizing how they help overcome personal and professional challenges. Lucas elaborates on the necessity of process development and impact assessment when vetting new ideas before implementation.
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Need to update your shop systems and software? Try Tekmetric HERECecil Bullard is the Founder and CEO of The Institute For Automotive Business Excellence. Cecil discusses the financial challenges repair shops face, particularly customer resistance to pay for necessary repairs. He emphasizes maintaining integrity and communication when presenting repair value to customers. Cecil also highlights the internal issues within shops, such as poor dispatch processes and the need for better technician productivity.
00:00 Building value to preempt customer questions efficiently.
10:11 Prefer familiar car history over uncertain POS.
14:11 Customer decides; techs estimate repairs without bias.
16:47 Trust and culture are crucial for business success.
25:02 Mindset shapes business practices and customer perception.
28:37 Don't discount tickets; keep value tangible.
33:46 Cut pay; don't expect productivity improvement.
37:17 Streamline processes, improve efficiency, and ensure timely resources.
44:22 Scared customers might reject recommended car repairs.
49:31 Customer insists on fixing a beloved car.
58:06 Transition involves losing customers and attracting new clientele.
58:48 Fish where salmon are, use appropriate bait.
01:08:11 Avoid "no" to win sales conversations.
01:10:30 Prioritize fair treatment to retain skilled techs.
01:14:49 Please provide the text that needs summarizing.
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