Episodes
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Spaska Ivanov, Assistant General Manager at Rehoboth Beach Country Club in Delaware, USA, joins me in this episode of The Modern Club Management Podcast.
This conversation focuses on navigating challenging conversations in the workplace. We discuss how to approach them, framing the conversation, the importance of setting clear expectations, and giving permission to others to have tough conversations. It was an enjoyable discussion about a topic that all managers need to be skilled at but something which we can only become more comfortable with by doing repetitions!
I hope you enjoy his episode. If you would like to ask Spaska any questions or connect with her about this topic, she has kindly offered to share her email address.
Spaska Ivanov
Assistant General Manager
Rehoboth Beach Country Club
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Michael Herd, Head of International Search & Consulting, from Kopplin, Kuebler & Wallace joins me on this episode to discuss trends in Club management, hiring, AI, EQ, employer branding, and "The One Thing" approach to hiring.
This is a wide-ranging conversation that touches on lots of aspects of the Club industry, hiring, future trends, and how employers can create a brand to make themselves the employer of choice. What creative strategies can be used to bring talented people into your teams? Listen to find out!
I hope you enjoy his episode.
Hosted on Acast. See acast.com/privacy for more information.
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Missing episodes?
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Richard is one of my favourite people in the world. It is that simple. He has taken that big leap into following your dreams and passions, and also saying enough is enough in a job that was no longer fulfilling and nourishing, and that is inspirational.
In this wide ranging conversation we dive into a myriad of topics from the joys of sabbaticals, meditation, writing, golf in general and much more. Our conversations tend to be tangential and that is one of the joys of spending time with Richard.
Please enjoy this conversation and definitely also click the links below. His book is a wonderful read, as is his blog. They transport us back to being a child and reminds me of my passion for this game that has taken me on life's journey.
Buy Richard's wonderful book by clicking here
Subscribe to Richard's exquisite blog here
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Today I am excited to be joined by Grace Rokela, the Marketing Director for Te Arai Links in New Zealand. In this conversation we dive into new member inductions, newsletters, the purpose of dress codes, social media, and much more.
Please enjoy this conversation.
This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada has transformed my skills in optimal communication and influence. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.
Hosted on Acast. See acast.com/privacy for more information.
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Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast.
Welcome to the beginning of season 3 of the Modern Club Management Podcast. We start season 3 with the return of Gregg Patterson, this time we are discussing how to handle 'the rude'.
If you're interested in learning about the different types of rude, how to handle/manage the rude, and how to help your team (and you) diffuse not only rude situations but also to see the funny side of it which is critical to our mental well-being when dealing with 'the rude'.
To read Gregg's article on this subject which defines all of the different types of rude, then simply click here.
Gregg is a favourite speaker within the club world and there's plenty of takeaways from this episode. Buckle up and get that notepad ready.
This episode is brought to you by Suada. Suada (https://www.suada.com/) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.
The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills has helped me attain multiple interviews and job offers at some of the best golf clubs in the world. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.
Hosted on Acast. See acast.com/privacy for more information.
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Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast.
Today I am speaking with Emily Davidson. Emily is the Participation and Inclusion Manager at Golf New Zealand, an organisation she has worked for since 2017. Her biggest career highlight to date was Golf NZ winning the NZ Sport and Recreation Award for Leadership in Diversity and Sport for 2022. Not being a golfer herself when she joined Golf NZ, Emily was able to bring a fresh perspective and ask the crucial disrupter questions against the doctrine of 'this is just the way we do it in golf'.
This was a super interesting conversation which helped to broaden my thinking around some of the challenges facing different groups when it comes to golf. I had some great takeaways of simple things that can be done to improve the user friendliness of our website, clubhouse, and some longer time/bigger project ideas also. If you have any level of diversity within your membership then I recommend taking a listen.
Thoughts and reflections
Beginners having to wear full golfing attire can be a big barrier to entry. Cost is an obvious one but also imposter syndrome being created of the "all the gear, no idea" mentality and being embarrassed dressing like a golfer but not being able to play.Etiquette can come later when it's needed. Don't start off with all of these rules. It doesn't come across as welcoming to the sport.What can we do to change the image perception of golf?Why is a shirt with a collar automatically smart and a shirt without one not?Tradition and history of the game isn't a good enough reason for current dress codes, why? Because if it was, men would still be wearing plus fours and women long floaty dresses!Don't assume everyone knows where they need to go or report to when they arrive. This starts with the website.This episode is brought to you by Suada. Suada (https://www.suada.com/) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.
The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills has helped me attain multiple interviews and job offers at some of the best golf clubs in the world. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.
Hosted on Acast. See acast.com/privacy for more information.
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Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast. Watch out for some new episodes coming soon.
In today's episode I speak with Monique Landman, the Chief Empathy Officer and Co-founder of Unchain. After a successful corporate career in strategy and communications, Monique found her heart eight years ago and a new calling in life to bring empathetic leadership to the world so that people can lead with more humanity. It has never been more important than now to have empathy and compassion as a leader. With the anxiety and uncertainty of Covid, burnout among employees, and a loneliness epidemic in many countries now is the time to stand up as a leader and face these tough situations with compassion and an understanding of how to do so.
After tuning in to a CMAE Friday Forum with Monique I was immediately interested in having her as a guest. And one of the questions by a club manager at the end in particular made me think this is an important conversation to have. How do we deal with emotion, burnout, anxiety in the work place? How should leaders approach this with their staff? Is there a wrong and right way? If you care about your team and want help with these tough conversations then take a listen.
I loved having this conversation with Monique and I hope you enjoy it also and have some actionable tools to use next time you find a colleague, or friend, who's having a rough time.
Edith Eger "There is no hierarchy of pain"
Recommended resources
https://optionb.org/
https://brenebrown.com/
https://podcasts.apple.com/gb/podcast/feel-better-live-more-with-dr-rangan-chatterjee/id1333552422?i=1000504023853
Check out Waking Up—a new operating system for your mind. Here’s a free month (no credit card required):
https://dynamic.wakingup.com/shareOpenAccess/dc9542
This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.
The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.
Hosted on Acast. See acast.com/privacy for more information.
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Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast. Watch out for some new episodes coming soon.
Today I am excited to be joined by global luxury hospitality leader Etienne Haro (LinkedIn). Etienne is the Hotel Manager of La Mamounia in Marrakesh. Prior to this Etienne’s roles have been across a who’s who of luxury hotel brands. He was the Executive Assistant Manager at the world famous Burj Al Arab, Director of Food & Beverage at Fairmont Hotels in Dubai and Kiev, for Hyatt in their Asia Pacific Divisional Office. These roles followed six years in Dubai leading the food and beverage operation at a number of InterContinental Hotels. And while doing all this Etienne has even found time to complete an MBA from the prestigious EHL Hospitality Business School.
Etienne talks about what made him switch from a planned career in ... to hospitality, what drew him to a life of service in hospitality and puts a smile on his face. We discuss talent equity and balancing the workload across all employees; not overloading your superstars. Etienne describes the importance of alignment with your operation, the power and importance of storytelling, taking control over all the facets that deliver on amazing guest experiences, and the non-obvious things he would look at in a F&B operation to move the level up, plus much more. This was one of my favourite conversations and one that I personally took copious amounts of notes on after re-listening a few times!
Quotes in the episode
Maya Angelou: "Do the best you can until you know better. When you know better, do better."
Shakespeare's The Tempest: "There be some sports are painful, and their labour, delight in them sets off."
Marcus Aurelius: "What stands in the way. Becomes the way."
Please enjoy this conversation.
This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada has transformed my skills in optimal communication and influence. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.
Hosted on Acast. See acast.com/privacy for more information.
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Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast. Watch out for some new episodes coming soon.
Richard Pennell (LinkedIn) is currently the Membership Secretary at West Byfleet Golf Club and is the author of the “Stymied” blog on Substack - a project he embarked on in order “to put golf back where it belongs - a priority in my life”.
Prior to this Richard was the General Manager of Woking Golf Club for five years, following stints as the Deputy at both Royal Wimbledon and New Zealand. He is also a former greenkeeper, a golf architecture enthusiast, and an 11 handicap golfer.
In today's conversation we discuss how stoic philosophy and meditation can make you a; less reactive, more self-aware, and curious; person and manager. We discuss the common misconceptions around these two areas and how they've benefitted ourselves personally and professionally. If you would like to find out how spending only 10 minutes per day can improve your life then take a listen and find out!
Selected links and mentions from this episode:
30 day free access to "Waking Up app"
Ryan Holiday books
The Daily Stoic
Meditations by Marcus Aurelius
Tao of Seneca Vol 1-3 (free download)
10% Happier by Dan Harris
David Foster-Wallace: This is Water
Tara Brach and Jack Kornfield
William Stockdale - Jim Collins (The Stockdale Paradox)
Sweeping Changes by Gary Thorp
Buddhism: Plain and Simple by Steve Hagen
Writing Down the Bones by Natalie Goldberg
Hosted on Acast. See acast.com/privacy for more information.
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Re-broadcast! Going all the way back to the beginning we bring you some of my favourite conversations from The Modern Club Management podcast. Watch out for some new episodes coming soon.
David Thomson - Positive mental attitude | Framing | Questions are the Answers | Influence
David is the CEO and founder of Suada.com, which is a social learning platform that blends online learning with the critical element of human engagement. David has built and sold a number of highly successful businesses in various fields within the financial sector. A passion for sales has taken David all over the globe and as a lifelong learner he trained under the godfather of persuasion and influence; Dr Robert Cialdini, who quite literally wrote the book on the subject; to deepen his understanding of this critical subject, which we will dive in to today and learn how we can benefit from an understanding of this field.
Do you wish you could be more successful influencing your board to move in the direction you want? Need to make more sales to hit budget? Then this is the episode for you!
This episode is brought to you by Suada! Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.
Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.
Selected links from the episode
Influence by Dr Robert Cialdini
The Success System That Never Fails by William Clement Stone
Jocko Willink
Learned Optimism by Martin Seligman
Benjamin Franklin
Thinking Fast, Thinking Slow by Daniel Kahneman
Hosted on Acast. See acast.com/privacy for more information.
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Re-broadcast, season 1 episode 1! Going all the way back to the beginning as we bring you some of my favourite conversations from The Modern Club Management podcast. Watch out for some new episodes coming soon.
Gregg Patterson - generating the BIG Happy
Gregg is the President and founder of Tribal Magic; where he is an in-demand speaker around the globe. Prior to this, he was the General Manager for an incredible 34 years at The Beach Club in Santa Monica, California. He survived all that time and with a median staff tenure of an equally impressive 17 years! Which makes it safe to say that when it comes to the world of clubs, he knows a thing or two! His wide-ranging career has taken him from a gravedigger (yes, really) to Assistant GM of Bel-Air Country Club to GM of The Beach Club and now into one of the most sought-after speakers in the world.
In this episode we dive into Gregg's career; his love of stories and people; the power of curiosity and reflecting; and the main topic of the conversation...generating the BIG Happy for your staff.
Please enjoy!
Range: how generalists triumph in a specialised world by David Epstein
Gregg's Staff Happy Toolbox
This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.
The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.
Hosted on Acast. See acast.com/privacy for more information.
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In this week's episode, I am excited to be joined by Dylan Lindstrom. Dylan is the General Manager of Royal Wellington Golf Club in New Zealand. After spending five years as Director of Golf, Dylan then moved into the GM role, which can be a challenge when moving from colleague to leader. Dylan has a great reputation as a thoughtful leader who can enact change when needed and leads by being the face of the club by spending time with members.
If you currently lead a club, or your goal is to, then this is well worth a listen. Dylan is a great leader and an all-around great person. I hope you enjoy this episode.
This episode is brought to you by Suada. Suada is a social learning platform that delivers high-quality blended learning with a human connection. Suada is on a mission to revolutionize the digital learning space by restoring the critical element of human engagement that has gotten lost in online learning.
The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on the reciprocity course to start your journey to becoming a more influential and persuasive communicator.
Hosted on Acast. See acast.com/privacy for more information.
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In this week's episode I am excited to be joined by Dr Brian Hemmings. Brian received his PhD in sport psychology in 1998 and has been working with elite level athletes, as well as executive coaching in a multitude of sports. In this conversation we discuss how we can create safe environments for people to flourish, the benefits and drawbacks of journaling, what is high performance, and much much more.
If you're interesting in performing to a higher level and being a better version of yourself, then this is a must listen. Enjoy.
Recommended resources
Mental Toughness for Golf by Dr Brian Hemmings
Sport, Psychology and Christianity: Welfare, Performance and Consultancy
https://www.golfmind.co.uk/
Golf Psychology: What You Can Expect and Why It Can Help You
https://www.golfpsychologycoaching.co.uk/about-us/
This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.
The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.
Hosted on Acast. See acast.com/privacy for more information.
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In today's episode I am rejoined by Monique Landman, the Chief Empathy Officer and Co-founder of Unchain. After a successful corporate career in strategy and communications, Monique found her heart eight years ago and a new calling in life to bring empathetic leadership to the world so that people can lead with more humanity. It has never been more important than now to have empathy and compassion as a leader.
In this episode we discuss amygdala hijacking, how to handle this in others and how to notice it in yourself. This may help you handle those difficult interactions with have. What or who is a cynic? Are they actually the most passionate supporters of your club? And how we get them on our side and channel their passion?
I took a lot from this conversation and gave me plenty to reflect in both myself and the interactions I have.
Recommended resources
Book: Never Split the Difference by Chris Voss
https://podcasts.apple.com/gb/podcast/the-high-performance-podcast/id1500444735?i=1000527054404
https://podcasts.apple.com/gb/podcast/the-diary-of-a-ceo-with-steven-bartlett/id1291423644?i=1000564479428
This episode is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.
The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.
Hosted on Acast. See acast.com/privacy for more information.
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This week I am joined by David Shepherd. David has been the CEO of The Scandinavian in Copenhagen, Denmark since 2016. a 36-hole facility which has recently been voted as having the number 1 and 2 courses in Denmark. Prior to this David spent over 8 years in the Algarve at Monte Rei Golf and Country Club as Director of Golf which followed on from a successful time at The Belfry Golf Resort as Golf Operations Manager. It's safe to say that David as worked at some of the best clubs in Europe and has a reputation himself to match.
I am excited to have David join me as we discuss how he approaches developing his employees. David exemplifies a modern approach to this as he sees the employee as a whole; both the person at home and the member of the team at work. From enabling one of his greenkeeping team to take 6 weeks off to compete in a race across the Atlantic Ocean to his own trips to visit other top courses around the world David takes a proactive approach to development.
I hope you enjoy this conversation.
This episode is brought to you by Suada. Suada (https://www.suada.com/) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.
The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills has helped me attain multiple interviews and job offers at some of the best golf clubs in the world. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.
Hosted on Acast. See acast.com/privacy for more information.
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Today I am speaking with Phoebe Torrance. Phoebe is the Women's Golf and Development Manager at The Metropolitan Golf Club in Melbourne, Australia.
This was a super interesting conversation which gave me some ideas of tactics to implement to make golf clubs more inclusive and welcoming to get more women into golf. It can be a tricky proposition running coaching programmes to bring new members into private members clubs but Phoebe has done a fantastic job and there are lots of ideas that can help clubs attract a more diverse group of members to join their clubs.
Thoughts and reflections
Golf clubs are intimidating places for people to arrive at for the first time. Clear signage and great instructions are very important to make people feel comfortable and welcome.Can coaching programmes act as a "trial" for membership for people who are unsure on being able to commit the financial sums required to join great golf clubs. This can be a difficult decision to make when you are new to the game and have other life commitments.Have a single point of contact that participants can reach out to with questions.This episode is brought to you by Suada. Suada (https://www.suada.com/) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.
The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills has helped me attain multiple interviews and job offers at some of the best golf clubs in the world. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.
Hosted on Acast. See acast.com/privacy for more information.
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Today I am speaking with Kari Haug, http://karihaug.com/. Kari is the owner and lead golf course architect at Kari Howg Planning & Design, Inc., a golf course architecture company that focuses on sustainable and eco-sensitive golf course design. Kari is a member of the European Institute of Golf Course Architects (EIGCA), and one of the very few female golf course architects in the world. She is committed to eco-sensitive and sustainable golf course design, and the improvement of course playability for women and seniors. A competitive amateur and former collegiate golfer, Kari is able to envision sound golf strategy from tee to green. Using CAD technology and other design rendering techniques, Kari is able to make drafted designs come to life for a memorable golf experience.
I'm excited to have Kari join me for a discussion around her sustainability model and Playable Pathways, to see how we can make golf courses more enjoyable for female golfers, and slower swing speed golfers in general, to play which is a crucial part of engaging them and keeping them as active golfers.
3 Things to think about while you listen
Are the holes on your course friendly for the slower speed golfers while still providing a challenge to the high speed players?What are some simple changes you can make to tee locations to make certain holes easier?Is your entire greens or course committee made up of low handicap male golfers? How representative of your membership is this?This episode is brought to you by Suada. Suada (https://www.suada.com/) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.
The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.
Hosted on Acast. See acast.com/privacy for more information.
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Welcome to Season 2 of the Modern Club Management Podcast. This season's theme is all around diversity in clubs. We'll be speaking with a diverse group of people from within the industry about their experiences, what we as an industry can do better to encourage diversity, how we can design golf courses to be more inclusive, why diversity of thought is so powerful, and much more. I hope you enjoy these conversations as much as I did. Listen to these with an open mind and be willing to have your current approach and thinking challenged.
We start off season 2 with Jules Murray. Jules started her career in sales and business development before moving into training and consultancy. In 2006 Jules founded Spider on the Wall Ltd which offers managerial training, soft skills, and mystery shopping services. A regular on the CMAE MDP as a presenter, Jules is well known and liked within the club community and brings a contagious energy to all of her sessions. Her passion lies in designing and delivering fun, interactive and experiential training courses; which having had the good fortune in being in some of her sessions she definitely delivers this in spades.
Jules' low hanging fruit to increase diversity
Job adverts: de-bias the wording in your job adverts (website such as http://gender-decoder.katmatfield.com/ can be used to check your wording)CV selecting: avoid looking at the name, age, and gender. Focus on the skills and talents they could bring to the job. "Youth is no guarantee of creativity." Author unknown.Get more used to saying 'oh well' or 'so what': if they have a "silly" email address...so what? Does this mean they are unsuitable for the job?Interview with a diverse colleague who is completely different to you: e.g. if you're a 50 year old man interview candidates with a 20 year old female colleague. Use objective criteria and ask all candidates the same questions and look for areas of divergence in how you each rated them.Performance reviews: research shows that women are more likely to underrate themselves and men to overrate themselves. Plus in some cultures "boasting" can be seen negatively, therefore people may underrate themselves to appear humble.Shadow board: have a board full of younger members to gain diverse ideas. They can bring new ideas and creativity to old problems.Links and resources from the episode
What Works by Professor Iris Bohnet
Rebel Ideas by Matthew Syed
https://spideronthewall.com/
This episode is brought to you by Suada. Suada (https://www.suada.com/) is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.
The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence. Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.
Hosted on Acast. See acast.com/privacy for more information.
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In these 'Monday Motivation' bonus episodes of my podcast, I'll be sharing some of my favourite takeaways and moments from the previous episode of The Modern Club Management Podcast.
In this episode Tim Neil, COO & Co-founder of Firstry Inc in South Korea. We discuss what advice his ten-year older self would give him now and what he has learned from a Masters in International Business Law when it comes to contracts; creating fairness with a long-term outlook and removing ambiguity.
Please enjoy this episode.
This podcast is brought to you by Suada. Suada is the social learning platform that delivers high-quality blended learning with human connection. Suada is on a mission to revolutionize the digital learning space through restoring the critical element of human engagement that has gotten lost in online learning.
The technology provides everything organizations or individuals need on one single platform to achieve meaningful, long-term learning success. Suada has transformed my skills in optimal communication and influence.
Using these skills helped me attain a job offer as the Director of Golf at a Golf Digest Top 100 in the world ranked course. But don't just take my word, and the 97% 5* reviews it has had on Trustpilot for it, try it yourself. All you have to do is email [email protected] and quote "The Modern Club Management Podcast" to claim your FREE enrolment on to the reciprocity course to start your journey to become a more influential and persuasive communicator.
Hosted on Acast. See acast.com/privacy for more information.
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Today I am thrilled to be joined by my good friend Tim Neil (LinkedIn personal, LinkedIn company) . Tim is the COO and Co-founder of Firstry Inc based in Seoul, South Korea. Prior to this Tim was the Chief Executive of Ghala Golf Club in Oman and General Manager of Al Badia Golf Club in Dubai. Tim started his career working at clubs in the South East of England.
In this episode we discuss life and golf in South Korea; plus why you should visit, when, and what food to try! Tim's new company that he has setup which has multifaceted sides to it plus some exciting developments coming up. We find out what Tim has learned about contracts from his Masters in International Business Law, the best piece of advice he's received in his career and what advice he would give himself during his first leadership role in Dubai.
Selected links from the episode
WAAC
Anew
Sky72 Golf Range
Verutum Golf
The New Koreans by Michael Green
Please enjoy this conversation.
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