Episodes
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This week, we're tackling a topic that's near and dear to our hearts: the art of being copied. As fellow indie retailers, we know all too well the sting of seeing your brilliant ideas snatched up by the competition. But you know what they say... imitation is the sincerest form of flattery, right? Join us as we dive into how to handle those copycat critters, turn that frustration into fuel, and keep on innovating.
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews -
We're so excited to welcome Stacey Bowie from Astro Loyalty to the podcast! We know Astro is a game-changer for indie pet pros, but Stacey is here to blow our minds with all the features we didn't even know existed. From saving time on frequent buyer programs to powerful marketing tools, Stacey is dishing out the inside scoop on how Astro can take your business to the next level. Strap in, pet pros, because this episode is packed with can't-miss info that's sure to have you saying "What? Astro can do that?!" Trust us, you'll be begging Stacey to come back for round two.
Get Astro:
https://www.astroloyalty.com/
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews -
Missing episodes?
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In today's episode, we dive into the world of staff feeding programs - the secret sauce that can turn your employees into brand ambassadors and boost your sales. We're spilling all the juicy details, from how to set up a seamless redemption process to keeping those pesky freeloaders in check. Grab a snack (or a free bag of pet food, if you're lucky) and get ready for some serious pet retail magic. It's time to make your staff as passionate about those products as you are!
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews -
Hey Pet Pros - Sherry here, taking over the mic. In this episode, I'm diving into the transformative power of networking and why it's a game-changer for pet business owners. I share my personal journey from avoiding networking events to embracing them as opportunities for growth.
I share actionable tips for making authentic connections, and explain how to overcome the fear of putting yourself out there. Whether you're a networking newbie or looking to sharpen your skills, this episode is packed with practical advice to help you open doors, identify, and act on opportunities.
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews -
We're celebrating a big milestone - one whole year of the Pet Shop Girls podcast! Join us as we take a trip down memory lane, sharing our favorite tips and insights from the past 52 episodes. Whether you're a long-time listener or brand new to the show, this special anniversary episode is packed with can't-miss advice to take your pet business to the next level. Grab a seat and get ready for a crash course in pet retail gold!
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews -
Hey Pet Pros, Carly here! I'm flying solo this week to share some insights on a topic that's been a game-changer for my business: short-form video content. As the self-proclaimed "TikTok Princess" of the pet industry, I'm excited to dive into the proven formula I use to create videos that stop the scroll and keep my audience engaged. Whether you're a seasoned social media pro or just dipping your toes in, you're going to walk away with actionable tips to level up your video game and reach more pet parents than ever before. So grab a pen and paper, and let's get started!
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews -
We are thrilled to welcome back the one and only Bob Negan, co-founder of WhizBang Retail Training, for our 50th episode! As independent pet pros gearing up for the busy holiday season, we couldn't think of a better expert to have on. In this episode, Bob shares his wealth of experience, offering invaluable tips on staying focused, managing stress, and engaging our teams. He even provides a roadmap for navigating the holiday hustle with positivity and purpose.
Get the Retail Money Machine course from Retail Brilliance FOR FREE using promo code PETSHOPGIRLS
https://app.retailbrilliance.com/courses/154/purchase?coupon=PETSHOPGIRLS
Connect with Bob Negan and WhizBang:
https://whizbangtraining.com/
https://www.facebook.com/groups/WhizBangRetail/
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews -
What happens when good promos go bad? In this episode, we're sharing our biggest tips for running smooth and profitable sales and promotions at your store. We have learned some hard lessons and we hope by sharing them here, you can learn from us without having to make those same mistakes yourself!
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews -
Buckle up, pet pros, because we are about to take you on a wild ride through the world of Canva - the design tool that's about to change the game for your business. Whether you're a seasoned Canva wizard or you're still using outdated programs like Microsoft Publisher (yikes!), you're not going to want to miss the game-changing tips, tricks, and features we're spilling. Trust us, after this episode, you'll be creating jaw-dropping visuals that'll have your customers begging for more.
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews -
In this episode, we discuss the importance of setting clear sales goals and tracking key performance indicators (KPIs) to measure the success of your pet business. We share our own experiences with using detailed spreadsheets and visual tracking systems to stay on top of daily, monthly, and annual sales targets, and break down the value of sharing this data with your team to keep them motivated and engaged.
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews -
This episode of the Pet Shop Girls is all about hiring and retaining excellent employees in your independent pet business. We're sharing our top strategies to find and foster 'rock star teams,' from Carly's unique open house hiring format to cultivating a positive workplace culture. We know what you're thinking - and trust us, we have included a bunch of low and no-cost ideas to help you retain top talent.
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews -
When a key employee leaves suddenly, it can be a stressful and disruptive situation for a small business. In this episode, we discuss strategies for handling sudden employee departures, including having a backup plan, communicating with the team, and even considering exit interviews to learn from the experience. We're sharing our own stories and advice to help pet pros navigate this common challenge and come out stronger on the other side.
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews -
In this episode, we're sharing our top 10 tips (plus a bonus tip!) for running your independent pet store. We created this list especially with newbies in mind, but even if you have been around for awhile, we think there might be a tip or two in here that you can use - because even we learned from each other while recording this episode!
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews -
We are thrilled to introduce you to Nancy and Chris Guinn, the dynamic duo behind the successful pet retail chain Dog Krazy. In this episode, they share their incredible story of growing from a single store to 8 locations across Virginia, and their plans to expand even further through franchising. We know you will be inspired by their passion for enhancing the lives of dogs and their unwavering commitment to providing exceptional customer service and education. Their insights about maintaining consistency, developing strong teams, and navigating the challenges of multi-location growth will be invaluable for any pet pro looking to scale.
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews -
When it comes to partnering with rescues and charities, it's easy for indie pet pros to find themselves making some of the same common mistakes. In this episode, we're sharing how to set clear boundaries and expectations to ensure that these collaborations are mutually beneficial. From vetting potential partners, creating partnership agreements, to offering creative donation options, we're sharing our own experiences navigating the challenges of "when good deeds go bad" to help you build successful community partnerships.
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews -
This week, we're discussing the importance of having customer-friendly policies. From our own personal experiences with unfriendly policies like credit card surcharges, restrictive returns, and hidden fees, to the value of transparent communication, flexible payment options, and an overall positive shopping experience to build customer loyalty, we hope this episode encourages you to eliminate any unfriendly policies and focus on creating a welcoming environment for your customers.
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews -
It's Christmas in September! Actually, we just wanted to take this opportunity to remind you that the holiday season is coming fast and it's time to prepare your promotions and marketing plans.
Here are some of the ideas we cover in more detail in this episode:
Plan and buy Christmas merchandise early - or at least as early as you still can!
Implement holiday sales and promotions, such as:
VIP holiday party with 20% off Christmas merchandise
"Stocking stuffer" event with 20% off small items
"Ugly sweater day" promotion
"Grinch hair, don't care" sale
Host a holiday-themed VIP customer appreciation event
Create a holiday gift guide
Optimize in-store merchandising and displays
Involve your team in the planning process
Discuss what worked well and what didn't in previous holiday seasons
Delegate tasks and set regular checkpoints to stay on track
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews -
Ready to level up your advertising and promotions? This week, the Pet Shop Girls are sharing their real-world experiences - both successes and failures - when it comes to advertising tactics (including TV commercials, social media, SEO, and more). Listen in for actionable advice on affordable, effective ways to attract new customers and keep your business top-of-mind, even during slow periods.
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews -
This week, we're sharing an episode we recorded LIVE at SUPERZOO at the Pet Product News booth. Were you at SUPERZOO? If not, this episode is your behind-the-scenes look at all the chaos and fun to be had there. We are so glad we got a chance to meet so many of you, and if you weren't there this year, we really hope to see you at a pet industry trade show soon!
Introducing our NEW podcast - for pet parents!
https://linktr.ee/tipthedish
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews -
Join us for the grand finale of our Legendary Leadership series!
In this last episode, we sit down with Angela LaVelle, the visionary behind Retail.pet, the leading online training platform for Pet Retail Associates. Angela will share her expert insights on nurturing and developing your team effectively. From identifying team members' development needs to creating individualized growth plans and celebrating their successes, Angela covers it all.
Learn how to assess strengths and areas for improvement, set collaborative goals, provide essential resources, and track progress to ensure your team not only meets but exceeds their potential. Angela's strategies will empower you to support and uplift your team like never before.
Don’t miss this invaluable episode if you're looking to enhance your leadership skills and foster an environment of continuous development and learning.
Tune in to transform your approach to team development and lead your team to greater heights!
Connect with Angela:
Website: https://retail.pet/
Email: [email protected]
IG: https://www.instagram.com/retail.pet
Connect with the Pet Shop Girls!
Find us everywhere: https://linktr.ee/petshopgirls
Connect with Carly (House of Paws):
https://www.instagram.com/houseofpawsboutique
https://www.tiktok.com/@houseofpawsboutique
https://www.facebook.com/houseofpawsboutique
Connect with Sherry (Odyssey Pets):
https://www.facebook.com/odysseypets
https://www.instagram.com/odysseypets
https://linktr.ee/odysseypetsdallas
Connect with Pet Product News:
https://www.petproductnews.com/
https://www.facebook.com/PetProductNews - Show more
