Episodes
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They say you canât improve what you donât measure. So what do we do? Maturity assessments? KPIs? Metrics? How do we translate all of this information into an effective story. What does good look like for your organization? Stick around and find out.
Hello everyone, and welcome to episode 159 of the Resilient Journey podcast, presented by the Resilience Think Tank.
This week, we discuss the âwhy, what, when, and howâ of program measurement and maturity assessments with industry veteran Stuart Murray. Stuart emphasizes the importance of telling your story by reporting on what truly matters to your executive team. He explains that simply counting completed BIAs or updated plans doesnât convey the full picture. Instead, he highlights three key areas of effective measurement: completeness, quality, and compliance. Stuart reminds us that having complete plans doesnât necessarily mean they are of high quality.
Plus, Mark explores the KPIs that executives prioritize, setting the stage for a future episode.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.
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This weekâs guest calls himself a thorn in the side of the resilience industry. He doesnât believe in documented plans, leveraging Mike Tysonâs quote â âEverybody has a plan until you get punched in the face.â Simply put, heeees baaaack!
Hello everyone and welcome to episode 158 of the Resilient Journey podcast, presented by the Resilience Think Tank.
This week, resilience antagonist Mark Armour joins the podcast to talk about how to prepare and empower organizations without using documented business continuity plans. He believes organizations can have a great deal of capability without a plan. For him, our industry focuses too much on documentation and not enough on capability.
Mark and Mark talk about the difference between plans and planning. And they discuss the difference between capability and compliance.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.
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Missing episodes?
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The last several weeks of the 2024 hurricane season have been devastating for many in Florida and Georgia. Hurricanes Helene and Milton have seemingly popped up out of nowhere, leaving destruction in their wake.
Hello everyone and welcome to episode 157 of the Resilient Journey podcast, presented by the Resilience Think Tank.
This week, weâre happy to be joined once again by meteorologist Staci Saint-Preux who talks about the 2024 hurricane season. Did it meet expectations? How can powerful storms like Helene and Milton form quickly and still be so powerful? She reminds us why itâs so important to listen to weather experts when bad weather is approaching.
She provides some advice to those responsible for business continuity and crisis management when it comes to weather related events.
And, Staci explains what Storm-Geo is all about.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.
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If you are responsible for coaching your executives, this weekâs guest tells us a secret. People donât âneedâ coaching, they have to âwant coachingâ. And he tells us that past experiences with crises, can prepare our leaders to be more resilient.
Hello everyone and welcome to episode 156 of the Resilient Journey podcast, presented by the Resilience Think Tank.
This week, weâre pleased to be joined by Terence Clarke a transformational executive coach and cross-cultural leadership expert. This week, Terence shares his insights on resilient leadership. Including how we need to be prepared so that we can respond to a crisis, rather than react. Terence talks about his Triple A approach to understanding how to be effective when working in a different culture. And he reminds us that just because something is different, doesnât mean itâs wrong.
And, Mark letâs Terence get away with something he said he would never allow. Listen to the end to find out.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.
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When two senior crisis management consultants collaborate on a response plan, it starts out a little more basic than youâd think â like establishing whoâs in charge of the crisis and the skillset of that leader. And that kicks off an amazing conversation.
Hello everyone and welcome to episode 155 of the Resilient Journey podcast, presented by the Resilience Think Tank.
This week, Mark is joined by friend of the podcast Regina Phelps and the plan wasâŠ.these two would walk through their crisis management approach to a cyberattack. That didnât exactly happen. I mean, they talked about it. But reallyâŠit turned into an insightful conversation about building your crisis management team, and how to identify who works on what.
Regina shares some incredible tips on knowing what to focus on and how team members can actually build their own checklist. And itâs probably very different than what youâve been doing.
AndâŠRegina uses her walk up music to share some words of encouragement.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.
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This is the 20th year of National Cybersecurity Awareness Month! While technology has changed in the last two decades, the threat and impact of cybercriminals has not gone away. If you donât think a cyberattack can happen to you â think again.
Hello everyone and welcome to episode 154 of the Resilient Journey podcast, presented by the Resilience Think Tank.
This week Mark is joined by cybersecurity thought leader Michael Perdunn.
Michael and Mark discuss societyâs desensitization to news of a data breach and how organizations cannot afford to take that same approach.
Michael gives some expert advice on how to provide better phishing training.
And they do a deep dive into a real-life and very scary extortion email. Michael explains how the bad actors make them look so real.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.
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How much does your background play a part in how you approach your work in resilience? Do the personal experiences and traumas that weâve overcome, lay the foundation for future attitudes? This weekâs guest thinks so, and so do we.
Hello everyone and welcome to episode 153 of the Resilient Journey podcast, presented by the Resilience Think Tank.
This week Mark is joined by Sheena Downey, CEO and Founder of Worldwide Resilience. Sheena is based in Australia and has the slogan âprepare today and protect tomorrowâ. She tells us that her experience with domestic family violence and work in male dominated industries, definitely laid the foundation for her to become a leader in resilience. In fact she calls herself a âpink princess in steel toed boots.â
Sheena uses her background and skills to encourage us all to stop sleep-walking through resilience.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.
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In sports, the âgreatest of all timeâ is referred to as the GOAT. Itâs a good acronym. Clean, easy to say. On the resilient journey â we are counting down the greatest walk-up songs of all time. AndâŠwellâŠGWUSOAT is just a terrible acronym.
Hello everyone and welcome to episode 152 of the Resilient Journey podcast, presented by the Resilience Think Tank.
Each week Mark asks our guest to name a song that they would have played as they walk to the podium to speak. This week, is part 2 of our countdown, revealing the top five best walk-up songs selected by our guests.
We also share insightful comments from the guests who selected the songs: Staci Sant Preux, Shane Mathew, Michael Crooymans, Vince Davis and Chris Platt.
SoâŠwithout further adieu â hereâs the top five.
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If youâre a fan of the Resilient Journey, you know that our most popular question is this: If you could pick a song to be played as you are walking to the podium to speak, what song would you pick and why?
Hello everyone and welcome to episode 151 of the Resilient Journey podcast, presented by the Resilience Think Tank.
This week we begin our countdown of the top ten best walk-up songs selected by our guests.
Whatâs the criteria? First, it has to be a GREAT song â thatâs an absolute MUST. AND⊠it needs to fit in with the overall message that the guest conveys during their episode.
This week weâll share songs ten through six and a few honorable mentions.
If you like music and resilience, this episode is for you.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.
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Do you believe we landed on the moon? Was the 2020 election stolen? Is the earth really flat? Did aliens come down and tidy up Lindley Goodenâs garden? People believe different things. But rather than fight, our guest says itâs time for reconciliation.
Hello everyone and welcome to episode 150 of the Resilient Journey podcast, presented by the Resilience Think Tank.
This week, we continue our conversation with Lindley Gooden, founder of Greenscreen and author of a new book called The Future of Truth.
Lindley and Mark talk about social mediaâs involvement in the spread of mis and disinformation and how organizations should combat misinformation.
Lindley gives us tips to help us identify if what we believe is actually just a conspiracy theory and offers advice on how to respond to people who believe them.
And he identifies the real concern of disinformation â that it does harm. And the recent events in the UK are proof.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.
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What if I told you that this was the final episode of the Resilient Journey? If I told you that because it was a fact, that would be the truth. If I said it because I heard a rumor, that would be misinformation. But if I new it was a lie, what would that be?
Hello everyone and welcome to episode 149 of the Resilient Journey podcast, presented by the Resilience Think Tank.
This week, Mark welcomes Lindley Gooden, founder of Greenscreen and author of a fantastic new book called The Future of Truth. Lindley says that COVID wasnât the only disease to sweep the world in the early 2020âs.
They talk about the difference between mis and dis-information, how to spot it and what it means to those of us in the risk and resilience industries.
Lindley explains that it is extremely valuable to be a good story teller and suggests we learn to hug our inner chimp.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.
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The Resilient Journey is here to help resilience professionals learn more about adjacent disciplines. Last week Mads Paerregaard shared important details about physical security. This week, we dive into the world of crisis communications.
Hello everyone and welcome to episode 148 of the Resilient Journey podcast, presented by the Resilience Think Tank.
This week, Mark welcomes Stephanie Craig, the President of Kith â a crisis management consulting firm that helps clients prepare for, manage, and navigate high-profile crises. Stephanie explains that when it comes to crisis communications, the goal is to always protect reputations.
She and Mark talk about the who, what and how of crisis communications, the importance of knowing your stakeholders and the value of pre-drafted templates. Stephanie explains why trust and clarity are critical to effective communications. Letâs find out why.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.
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From time to time, we all struggle with aspects of our job that are less familiar to us. You may have worked in the resilience industry for a number of years, but never had reason to focus on an adjacent discipline. The Resilient Journey is here to help.
Hello everyone and welcome to episode 147 of the Resilient Journey podcast, presented by the Resilience Think Tank.
This week, Mark welcomes Mads Paerregaard, CEO of Human Risks. Mads and Mark are talking about physical security risk and the natural connection it has with resilience. They talk about the value of understanding the business and communicating in clear business language.
Mads says that by understanding the criticality of specific facilities, we can establish appropriate security measures and resilience strategies. AndâŠMads give advice to resilience professionals who donât have a lot of experience with physical security.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.
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Diversity, equity and inclusion has been all over the news recently. In fact, DEI is everywhere â from the corporate boardroom to the political arena. This weekâs guest knows a thing or two about diversity and she says âDEI is going to win!â
Hello everyone and welcome to episode 146 of the Resilient Journey podcast, presented by the Resilience Think Tank.
This week, Mark welcomes guest co-host Lisa Jones. Lisa and Mark are joined by Dee C. Marshall, CEO and Managing Partner of Diverse and Engaged. In this important episode Dee explains that we are experiencing what she calls âDEI 4.0â and tells us whatâs going on with DEI globally.
Lisa asks if organizations rushed to implement DEI and whatâs the reason for the recent change in direction. They discuss American privilege and if American culture really cares about the well-being of its people.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.
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Gilda Radner said âLife is about not knowing, having to change, taking the moment and making the best of it without knowing whatâs going to happen next.â Change is inevitable. So we asked todayâs guest how to deal with change and she said: Get Over It.
Hello everyone and welcome to episode 145 of the Resilient Journey podcast, presented by the Resilience Think Tank.
This week we are joined by professional motivational speaker and fire ball â Anne Bonney. Anne and Mark walk through the 5 Ps of Navigating Change. Anne encourages us to dance in the discomfort zone, focus on what we can control â and how to know when to Punch It Margaret!
They talk about that inner voice of doubt and Anne explains that often, the last mile is the hardest.
And find out what Anne means when she tells us what is âhuglier importerâ than offering help to someone.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.
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In this weekâs episode weâre going to look at things a little differently. Instead of looking at business continuity through your eyes, we are challenging you to look at your response plans through the eyes of first responders. And we have just the guest to do it.
Hello everyone and welcome to episode 144 of the Resilient Journey podcast, presented by the Resilience Think Tank.
This week we look at business continuity through the eyes of a first responder as weâre joined by Erik Endress, CEO of On Scene Technologies. Erik tells us what business continuity planners often overlook and how important communication is when it comes to getting first responders to the right spot, as quickly as possible.
Erik and Mark discuss things we need to keep in mind when it comes to accounting for our people after an evacuation. And they discuss Run, Hide, Fight techniques and once again â the importance of effective communications.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.
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In episode 99 of this podcast, Mark Armour joined us to talk about Adaptive Business Continuity. During our conversation Mark said that he doesnât like the BIA, plans or documentation. WellâŠ..todayâs guest has a different point of view.
Hello everyone and welcome to episode 143 of the Resilient Journey podcast, presented by the Resilience Think Tank.
This week we are going to Newfoundland as weâre joined by Garth Tucker, a Director of Business Continuity with over 20 years of experience.
In addition to talking about getting Screeched In, Come From Aways and cod kissing, Garth explains that without BIA data, we canât do effective plans. And without plans, people panic. He provides us with tips and tricks for a better BIA â including how to improve your process, what data to collect and how to effectively use that data.
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This weekâs episode combines soft skills like active listening with sales, marketing, customer service and even acting. You might be wondering what all of this has to do with resilience. Well, stick around because it all comes together in one episode.
Hello everyone and welcome to episode 142 of the Resilient Journey podcast, presented by the Resilience Think Tank.
This week we are joined by one of the most prominent professionals in the resilience industry â Chloe Demrovsky.
In her interview with Mark, Chloe explains why she stepped down from her leadership role with DRI.
She shares her view on the state of the resilience industry in 2024 and says that our mandate has never been stronger because the disruptions justâŠkeepâŠcoming.
Chloe advocates for having a strong message, being approachable and demonstrating how much we care about the organization by repeating back your executiveâs core language.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.
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In last weekâs episode, we began a conversation with John Ashford about the uncertainty that elections all over the world are going to have on business. John told us that what heâs seeing in 2024 reminds him more of what life looked like in the 1930s.
Hello everyone and welcome to episode 141 of the Resilient Journey podcast, presented by the Resilience Think Tank.
This is part two of a special conversation about business resilience during political uncertainty. We are joined once again by John Ashford, Chairman and CEO of The Hawthorn Group who tells Mark what he thinks the implications are of the November US election â including impacts on green energy, infrastructure, and supply chains.
John gives advice to businesses and reminds us that in chaos there is opportunity.
John explains that risk assessment and risk management will be more important in the next six to twelve months than ever.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.
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They say that politics is something you should never discuss in polite conversation. But the truth of this episode is that business hates uncertainty and if weâre going to have a real view of risk and resilience in 2024, this is a conversation we must have.
Hello everyone and welcome to episode 140 of the Resilient Journey podcast, presented by the Resilience Think Tank.
This week we are joined by John Ashford, Chairman and CEO of The Hawthorn Group who says that there are three specific types of threats business face today: Shooting wars, non-shooting wars and the domestic crises making cities unsustainable for business.
On top of our day-to-day focus, much of the world is heading for elections as people will head to the polls in the US, UK, and France and leadership is either new or in jeopardy in the Netherlands, Germany and Canada.
This is part 1 of a special two-part episode.
Be sure to follow The Resilient Journey! We sure do appreciate it!
Learn more about the Resilience Think Tank here.
Want to learn more about Mark? Click here or on LinkedIn or Twitter.
Special thanks to Bensound for the music.
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