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Episodes
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Michael Karsch, CEO and Chairman of Juice Press, is an accomplished entrepreneur with 25 years of diverse business experience. He began his career by establishing a successful hedge fund, growing it from $150 million to $3 billion. Michael then transitioned to the food and beverage industry, acquiring Juice Press, which he expanded from four to 80 stores. His strategies involved scaling businesses, operational insights, and a focus on health-oriented retail. Michael continues to innovate within Juice Press and through catering logistics, constantly seeking new opportunities. He is dedicated to offering premium, healthy food options while exploring franchising avenues.
In this episode…Transitioning from one industry to another can reveal unique insights into business management and growth. How does one leverage their previous experiences to successfully navigate a new sector?
According to Juice Press Chairman and CEO Michael Karsch, transitioning from the hedge fund industry to the food and beverage sector necessitated a shift from a passive investment role to a hands-on operational role. This change allowed him to directly influence the company’s destiny, unlike stock picking, where control is limited. His involvement in Juice Press provided an opportunity to create a vertically integrated business, shaping the brand's entire supply chain and customer experience.
On this episode of the Top Business Leaders Show, Rise25’s Chad Franzen welcomes Michael Karsch, CEO and Chairman of Juice Press, to discuss his secrets to success in the health food sector. From understanding the operational complexities and customer behaviors to innovative product development, Michael shares the intricate journey of expanding Juice Press. He sheds light on the balance between rapid expansion and maintaining high standards while emphasizing the importance of evolving with consumer trends.
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Dr. Jeremy Weisz is the Co-founder of Rise25, a company whose mission is to help businesses connect to their ideal prospects, referral partners and strategic partners using a podcast. With over 15 years of experience in podcasting, he has been featuring top entrepreneurs with video interviews since 2010 and was a senior producer at one of the early top business podcasts, helping to put systems in place for backend operations. Jeremy strongly believes that podcasting is an essential tool for B2B businesses, as it fosters valuable connections and relationships that can lead to clients, referral partners, and even business partnerships.
John Corcoran is the Co-founder of Rise25. He is a former Clinton White House Writer and Speechwriter to the Governor of California, with a diverse background spanning law, entrepreneurship, and writing. John has authored three books on relationship building and client acquisition. He has been hosting the Smart Business Revolution podcast since 2012, interviewing entrepreneurs and business leaders from various fields. John’s experience includes working in Hollywood and Silicon Valley, and running his own law firm catering to small businesses.
In this episode…As the owner of a digital agency, have you ever questioned the real value of attending conferences geared toward your industry? With the hassle of travel, the costs involved, and the time away from day-to-day operations, is it really worth it?
According to Rise25 Co-founders John Corcoran and Dr. Jeremy Weisz, business conferences offer immense value that often extends far beyond the scheduled sessions and keynote speakers. They believe the true worth of these events lies in the organic connections and spontaneous conversations that occur when like-minded professionals gather in one place. From casual chats at the hotel bar to impromptu networking during meal breaks, these unscripted interactions frequently spark game-changing insights, lead to valuable partnerships, and foster a sense of community that is difficult to replicate in a virtual setting. John and Jeremy emphasize that even a single meaningful conversation can justify the investment in attending a conference, as it may unveil a fresh perspective, introduce a groundbreaking solution, or forge a relationship that propels your business to new heights.
In this episode of the Top Business Leaders Show, John Corcoran and Dr. Jeremy Weisz, the Co-founders of Rise25, join host Chad Franzen to dive into the benefits of attending digital conferences for agency owners. They reveal how interactions with other attendees – whether from a podcast, over dinner, or during a chance meetup – can foster trusting relationships that are vital for business success. In the vast landscape of conferences, from intimate gatherings to grand events, they outline the unique opportunities each provides.
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Heather Holmes is the Founder and CEO of Publicity for Good, a millennial-run communications firm that provides high-level disruptive publicity and social media services across industries. A seasoned professional in communication and marketing, Heather is dedicated to fostering community growth and brand development. With an inspiring journey guiding aspiring PR professionals and entrepreneurs, she champions ethical values, as demonstrated by her unique lifestyle of living off the land. Her dedication to sustainable living and self-sufficiency adds depth to her expertise, which extends to nationally recognized food brands and restaurants.
In this episode…The public relations industry can play a crucial role in amplifying brand stories and driving positive impact. What strategic approaches and mindsets are key to growing a purpose-driven business in this industry?
According to Heather Holmes, a public relations veteran, authentically connecting your brand's story to meaningful causes and current trends is crucial. Inspired by PR's power to reach new audiences and scale businesses, Heather started her own agency with the goal of amplifying brands that create positive change. Despite facing challenges like the pandemic, her consistency, entrepreneurial spirit, and focus on pitching relevant narratives enabled Publicity for Good to grow from a startup to a team of 30, generating millions of impressions. For long-term success, it’s important to integrate authentic storytelling, leverage connections, understand what the media wants, and align PR with the overall marketing strategy.
On this episode of the Top Business Leaders Show, Heather Holmes, the Founder and CEO of Publicity for Good, joins Rise25's Chad Franzen. Heather discusses her journey to building Publicity for Good into a renowned, purpose-driven PR agency, and shares insights on the power of storytelling and media relationships to amplify brands and drive positive change. She also delves into balancing entrepreneurship and parenthood, her vision for her agency, and strategies for successful PR campaigns.
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Andrew Dana is the Founder and Co-owner of Timber Pizza Company and Call Your Mother Deli. He started both successful restaurant concepts in Washington, D.C., establishing them as local favorites known for their high-quality and creative food offerings. Prior to launching his two restaurant brands, Andrew served as the Director of Business Development at Everfi, a company that powers social impact through education. He prides himself on being a new dad, a Washington D.C. native, and an encyclopedia of carbohydrate knowledge.
In this episode…Opening just one successful restaurant takes passion, persistence, and a focus on creating an unforgettable customer experience. But what are the primary factors in building a whole brand of thriving restaurants?
According to Andrew Dana, Co-owner and Founder of Call Your Mother Deli and Timber Pizza Co., the key to building a successful restaurant brand involves a few core elements. First, it's crucial to have a deep passion for the product — developing a unique, high-quality menu item through trial-and-error and a focus on quality ingredients is vital. However, Andrew emphasizes that the experience is just as important as the food itself — creating a fun, memorable atmosphere through factors like music, ambiance, and exceptional customer service. At the heart of Andrew's approach is cultivating a vibrant, engaged work culture. He prioritizes hiring people who will have fun and enjoy coming to work every day, offering them perks like gym memberships, language classes, and opportunities for career growth to incentivize his team and show they are valued.
On this episode of the Top Business Leaders Show, Andrew Dana, Co-owner and Founder of Call Your Mother Deli and Timber Pizza Co., chats with Rise25's Chad Franzen about keys to building successful restaurant brands. Andrew shares his passion for carbohydrates and how it inspired his pizza concept. He explains how starting with a mobile pizza oven allowed him to learn the business before opening his first brick-and-mortar location, and emphasizes the importance of creating a memorable customer experience.
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Sharon Seivert is the CEO of CORE Coaching & Consulting, LLC, a global professional services organization that provides customized one-on-one coaching for business leaders and owners. With a distinguished background as CEO of a Group Health Plan, Sharon's expertise lies in guiding leaders and businesses to sustainable growth strategies. Her acclaimed book The Balancing Act serves as the cornerstone of CCC's six-point system, emphasizing holistic success. Through her pragmatic approach and international perspective, Sharon elevates individuals and organizations to new heights of achievement and well-being.
In this episode…Building an inclusive workplace is not just a moral imperative but a strategic necessity in today's diverse world. Fostering an environment where every individual feels valued and respected both enhances employee satisfaction and drives innovation and productivity. How can organizations proactively address challenges to create a culture of diversity and inclusivity in the workplace?
Leadership coach Sharon Seivert offers a transformative approach to leadership development and workplace well-being. Through her holistic coaching methodologies, she guides leaders to reclaim their power, cultivate inclusive environments, and navigate challenges with resilience. Through her transformative approach, Sharon also helps leaders align their core values with their professional endeavors, fostering sustainable success and personal fulfillment. As an advocate for diversity and inclusion, she believes in creating workplaces where every individual's voice is valued and respected. To cultivate a more inclusive workplace culture, prioritize values-based leadership, actively promote diversity and inclusion initiatives, and empower employees to voice their perspectives without fear of reprisal.
In this episode of the Top Business Leaders Show, Rise25’s Chad Franzen sits down with Sharon Seivert, the CEO of CORE Coaching & Consulting, LLC, to talk about navigating challenges to build an inclusive workplace. Sharon discusses common reasons people are suffering in the workplace, why diversity and inclusion matter in coaching, and how to be a holistic leader.
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Jason Ogden is the President and Partner at Syrup, a marketing agency specializing in fostering revenue and maturity for B2B companies. With a robust background in finance and operations, Jason spearheads revenue-generating initiatives, account services, and financial operations at Syrup. Prior to his role at Syrup, Jason served as the Director of Finance at Codesmith Development, where he established core financial and accounting practices and managed various financial functions, including reporting, forecasting, and cash requirements. A graduate of The University of Iowa Tippie College of Business, Jason brings a wealth of expertise in economics to his endeavors.
In this episode…Crafting a winning marketing strategy is the cornerstone of business success in today's competitive landscape. It involves meticulous planning, creative execution, and a deep understanding of target audiences. How can your business leverage innovative approaches to stand out and captivate your audience in the ever-evolving digital marketplace?
B2B marketing expert Jason Ogden explores the importance of having a clear brand strategy, emphasizing the need for strategic planning over mere aesthetic appeal. This underscores the role of technology as a tool rather than a standalone solution. With this approach, organizations are less likely to adopt technology without clear objectives or strategies in place. Jason also explains the ethical considerations and potential of modern data and AI in shaping marketing strategies. To propel your business forward with marketing, ensure a strategic focus, harness technology wisely, and strike a balance between immediate gains and long-term capability building.
In this episode of the Top Business Leaders Show, Rise25’s Chad Franzen sits down with Jason Ogden, the President and Partner at Syrup, to talk about crafting a winning marketing strategy. Jason discusses creating a successful brand strategy, how companies can effectively balance their marketing budget, and how to measure the success of marketing initiatives.
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Octavia Gilmore is the CEO of Creative Juice, a minority and female-owned creative agency, disrupting marketing the millennial way. From discovering her passion for graphic design at 14 to founding her agency at age 23, Octavia's journey epitomizes creativity, determination, and entrepreneurship. With a mission to promote diversity and empower minority and female-owned businesses, she has transformed Creative Juice into a thriving enterprise while actively mentoring youth and advocating for leadership opportunities. Recognized as a Power 30 Under 30 recipient and honored with the Emerging Alumna award from the Savannah College of Art and Design, Octavia continues to inspire and lead by example in both the business world and her community.
In this episode…Marketing and branding are indispensable pillars for businesses to establish their identity, connect with their target audience, and differentiate themselves in a crowded marketplace. Effective marketing strategies not only generate awareness but also foster loyalty and drive sales. Similarly, a strong brand identity communicates values, builds trust, and ultimately influences consumer behavior. How can businesses harness the power of marketing and branding to unlock their full potential and stand out in today's competitive landscape?
Branding and marketing expert Octavia Gilmore, emphasizes the importance of understanding the target audience's pain points and delivering value through clear brand messaging. Octavia also shares the challenges she faced as a young entrepreneur, including breaking into the corporate space and earning the trust of renowned brands like Home Depot. Despite the obstacles, her dedication to learning, adapting, and staying up-to-date with the latest trends, including the integration of AI, has been key to her success. Octavia’s advice to aspiring entrepreneurs is to be resilient, embrace continuous learning, and not be afraid to pivot in the ever-evolving landscape of marketing and branding.
In this episode of the Top Business Leaders Show, Rise25’s Chad Franzen sits down with Octavia Gilmore, Founder and CEO of Creative Juice, to talk about how to elevate your brand marketing. Octavia discusses lessons she learned from running her business, the value of building trust with clients, and how to balance creativity with being strategic.
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Markus Pineyro is oomi Digital Kitchen's Co-founder, a dedicated entrepreneur and visionary leader with 18 years of experience in the restaurant industry. His journey began with the founding of Dallas-based Urban Taco in 2007, showcasing his entrepreneurial spirit. In 2020, Markus ventured into the world of digital innovation by co-founding oomi Digital Kitchen, a delivery-only kitchen that leverages technology to provide efficient and contactless dining experiences.
In this episode…Restaurants are always looking for ways to improve their process and keep their menu fresh. What often-unappreciated data can be used to both improve day-to-day performance and lead to new menu ideas or even new restaurant brands?
According to oomi Co-founder Markus Pineyro, customer feedback is of paramount importance to his brand's success. From personal interactions during food pickups to leveraging transaction data for targeted follow-ups, the strategy addresses positive and negative feedback alike. Markus emphasizes a hands-on troubleshooting process to identify and resolve issues, and he highlights the significance of turning dissatisfied customers into loyal patrons. Moreover, oomi actively listens to its customer base, whose feedback helps shape the brand’s offerings and innovations, exemplified by the creation of popular concepts like Love Bowls, Clucky's, and Hot Lips through customer polls and order analysis.
On this episode of the Top Business Leaders Show, Markus Pineyro, Co-founder of oomi Digital Kitchen, joins Rise25’s Chad Franzen to discuss his restaurant journey, oomi’s unique approach as a delivery-only kitchen, its diverse menu crafted from customer feedback, and how to address negative reviews.
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Jonathan Weathington is the CEO of Shuckin' Shack Oyster Bar, a fresh seafood and cold beer concept with locations spanning the Carolinas, Georgia, Maryland, Florida, and Illinois. Featured on the cover of FSR magazine and making appearances on Good Morning America, Jonathan has garnered recognition in esteemed publications like The Wall Street Journal, The Washington Post, and Nation’s Restaurant News. His no-nonsense approach to hospitality and business is reflected in the authentic coastal experience Shuckin' Shack offers, where customers are welcomed with a casual atmosphere reminiscent of a coastal dive bar. Jonathan's unconventional journey, from earning a master's in international relations to his diverse background in retail and customer service, uniquely positioned him to lead Shuckin' Shack to success.
In this episode…Some restaurants are known as staples within their communities. Even as a franchise, it’s possible to be known as a unique place to be. How can someone in an executive role shape the vibe in a franchise with multiple locations?
According to Jonathan Weathington, his executive leadership style at Shuckin' Shack is characterized by authenticity and hands-on engagement. With a no-nonsense attitude, he prioritizes clear messaging and a focus on exceptional customer service, shaping a culture that resonates with the concept's authentic coastal experience. His commitment to actively participating in new store openings, working in the kitchen, and maintaining a direct connection with frontline employees reflects a leadership approach that goes beyond the traditional CEO role. Moreover, Jonathan's dedication to values and charitable causes reinforces the culture of authenticity and community support that defines Shuckin' Shack.
On this episode of the Top Business Leaders Show, Rise25's Chad Franzen welcomes Jonathan Weathington, CEO of Shuckin' Shack Oyster Bar, for insights into his straightforward attitude towards hospitality. Jonathan details his unconventional journey, from a master's in international relations to restaurant CEO. He discusses the authentic experience at Shuckin' Shack, highlights the brand’s unique market positioning as the largest oyster bar chain, and delves into its commitment to community support.
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Jeff Kennedy is Founding Partner at Moe's Original BBQ, a venture that began in 2001 as an effort to bring Southern flavors to the mountains of Colorado. Armed with a marketing degree from the University of Alabama, Jeff's journey has been a fusion of culinary passion and a commitment to creating spaces that exude comfort and inclusion. His focus on hospitality aligns with his belief in the importance of crafting not just meals, but experiences. When he’s not shaping the barbecue scene, Jeff enjoys outdoor adventures with his wife Meredith and two daughters, savoring good food and creating lasting memories together.
In this episode…Within the competitive landscape of the restaurant industry, brands are always on the lookout for ways they can set themselves apart from the competitors within their niche. Of course great food is a must, but what else can keep a customer coming back?
According to Moe’s Original BBQ Founding Partner Jeff Kennedy, the unique family-centric approach that defines his brand is just as valuable as the food. The emphasis on treating both employees and customers as an extension of the Moe's family creates a distinctive and close-knit connection within the franchise. The atmosphere that permeates each restaurant makes Moe's more than just a franchise, Jeff says; it's a collective of friends and family.
On this episode of the Top Business Leaders Show, Rise25’s Chad Franzen welcomes Jeff Kennedy, Founding Partner at Moe’s Original BBQ, to discuss the reasons behind Moe’s two-decade run of success. Jeff shares how he and his partners introduced Southern-style barbecue to the Rocky Mountain region after moving west from Alabama. He also reveals how the brand has built on its food foundation by evolving with technology and maintaining a familial atmosphere which appeals to employees and customers alike.
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James Choi is the Owner of Cafe Dulce and a seasoned entrepreneur with a unique journey. Initially aspiring for a career in the PGA Tour, James found himself on a different path, obtaining his CPA license and working at Ernst & Young. Drawing upon his entrepreneurial spirit, he assisted his mother in launching various small businesses, including a chocolate boutique in Zurich, Switzerland. Today, as the visionary behind Cafe Dulce, James has expanded the brand to five locations, and he's not stopping there — his other entrepreneurial endeavors include a new superette concept and a jiu jitsu fight club.
Employee turnover has been an issue for restaurant owners to contend with for years. Through a combination of a supportive culture, fair compensation, and dedicated leadership, some restaurateurs have been fortunate to retain a loyal and skilled team.
At Cafe Dulce, the commitment to building a strong team is evident in the longevity of key staff members. For instance, the manager of their second location has been with the brand for a decade. Owner James Choi attributes this remarkable employee retention to a focus on fostering a positive workplace culture. He emphasizes his personal dedication, working alongside his team and sharing the challenges with them. Financial well-being is also a priority, and James acknowledges the importance of fair compensation. He shares an example of an hourly employee without a college degree earning a six-figure income due to their indispensable role in the business. Additionally, Cafe Dulce's commitment to employee development and support echoes Tony Hsieh's philosophy, aiming to retain and coach staff rather than resorting to terminations.
On this episode of the Top Business Leaders Show, James Choi, Owner of Cafe Dulce, joins Rise25’s Chad Franzen for a conversation about the unique origin and evolution of his restaurant brand. James discusses the key factors in Cafe Dulce’s long-term staff retention and the lessons learned from the challenging early days after the restaurant first opened. He also provides insight into his other entrepreneurial ventures: a superette and a jiu jitsu fight club.
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Peter Boniface is the Owner and Co-founder of Yampa Sandwich Company. He grew up in Sandwich, Massachusetts, where he learned how to cook and blend flavors from his mother. He started in the restaurant business in 1983 and moved to Steamboat Springs, Colorado in 1991 with the intention of being a ski bum. Seeing the need for a local quality delicatessen, Peter and David Pepin opened the first Yampa Sandwich Company in 1999.
In this episode…While customers frequent their favorite restaurants for the food and atmosphere, they are usually unaware of how the brand evolved to its current state. Many restaurants have unique origin stories, starting out as mere fractions of what they are now.
With six Colorado locations and one in Wyoming — Yampa Sandwich Company is one brand with a tremendous origin story. According to Peter Boniface, one of the restaurant’s founders, the brand’s original purpose was to provide sandwiches for rafting guides in Steamboat, Colorado while operating under the name Backcountry Provisions. There was such a demand and appreciation for the food and service that they ended up opening a sandwich shop and then expanding to Jackson, WY, and Fort Collins, CO. The store in Fort Collins struggled, Peter says, because customers primarily thought the brand rented out snowshoes. As a result, the restaurant’s name changed to Yampa Sandwich Company.
On this episode of the Top Business Leaders Show, Peter Boniface, Owner and Founder of Yampa Sandwich Company, joins Rise25’s Chad Franzen to discuss the fascinating evolution of Yampa Sandwich Company. He talks about why he opened a restaurant after moving to Colorado to be a ski bum, the original purpose for the brand and why its name changed, and why customers keep coming back to Yampa Sandwich Company.
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Mehdi Zarhloul is the CEO of Crazy Pita Restaurant Group, a beloved fresh-casual Mediterranean cuisine establishment he founded in Las Vegas in 2006. Recognized for its delectable signature dishes and warm service, Crazy Pita Rotisserie and Grill has been a top choice in the city for over 17 years. Driven by the brand’s consistent success, in 2022 Mehdi embarked on expanding his culinary vision, launching a national franchise program that currently boasts three corporate locations in Las Vegas and ten upcoming outlets in Houston.
In this episode…In many industries, an appreciation of technology is embraced as progressive and forward-thinking. Is that also true of the restaurant business, where human connection is valued?
According to Mehdi Zarhloul, who operates multiple Crazy Pita locations, technology has played a transformative role in the industry, particularly in the aftermath of the pandemic. He highlights the significant shift from traditional methods to a technology-driven ecosystem at Crazy Pita, where he has dedicated substantial time over the past few years to build an AI-powered system. Mehdi's approach includes leveraging diverse tools such as text messages, email blasts, QR codes, and social media to connect directly with customers, fostering a sense of community and transparency.
On this episode of the Top Business Leaders Show, Mehdi Zarhloul, CEO of Crazy Pita Restaurant Group, joins Rise25’s Chad Franzen for a conversation about the value of embracing technology to enhance the customer experience in the restaurant industry. Mehdi shares Crazy Pita’s origin story and explains how the brand’s name came about. He also discusses the multiple ways he has embraced the use of technology for both marketing and efficiency in operations.
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Ric Ochoa is the Owner of SoCal Pizza in Norwalk, California. With 17 years of experience in sales operations, Ric's love for cooking led him to open SoCal Pizza in 2010, where he introduced a pasta bar and proudly sources fresh ingredients from local small businesses. Actively engaged in the community, his commitment to excellence earned SoCal Pizza the 2018 Small Business of the Year Award, a testament to Ric’s dedication and culinary expertise.
In this episode…As every independent restaurant owner knows, resilience and adaptation are regular requirements in a fiercely competitive industry, including the ability to navigate the twists and turns of market shifts and coming up with the strategic maneuvers essential for survival and success in a constantly changing landscape.
Ric Ochoa's journey in opening SoCal Pizza stemmed from a burning desire to break free from corporate America. The transition to running a mom-and-pop shop brought unexpected challenges, as his responsibilities expanded to cover everything from rent to taxes and price adjustments. After being in business for a decade, the impact of COVID prompted a significant shift in the SoCal Pizza business model, pushing Ric to diversify beyond the traditional dine-in approach and embrace delivery services, outdoor seating, and curbside pickup. Faced with the ever-changing landscape of the food industry, Ric is strategically evolving SoCal Pizza, navigating the dynamic industry trends centered around personality and advertisements.
On this episode of the Top Business Leaders Show, Ric Ochoa, the Founder of SoCal Pizza, joins Rise25’s Chad Franzen to talk about his journey from corporate America to running his own independent pizza restaurant for more than a decade. He discusses the way his restaurant has had to evolve as a result of market conditions, and the ways in which it will continue to evolve.
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Mario Valencia is a multi-store Robeks franchisee and seasoned entrepreneur who has leveraged over two decades of food industry experience into a transformative business venture that mirrors his profound personal health journey. As an Air Force veteran who has battled to overcome PTSD, anxiety, and obesity, Mario's commitment extends beyond business success to the well-being of his community, championing the symbiosis between prosperous businesses and a flourishing society. His advocacy for local organic farms and the environment reflects his belief in businesses as community cornerstones, aiming to create a positive ripple effect from local to global scales. Living with intention and purpose, Mario, a father of twins, embodies a philosophy where service and gratitude go hand-in-hand with entrepreneurial success and community engagement.
In this episode…Many small business owners in the restaurant industry have to contend with the challenges of staff retention and motivation. What can one do to overcome this obstacle while living within the constraints of the marketplace?
As a multi-store Robeks franchisee, Mario Valencia's approach to staff retention reflects a combination of investment in his employees and a commitment to fostering their personal and professional growth. Despite not being able to offer traditional benefits due to the nature of his small business, Mario takes a proactive approach. Instead of succumbing to stereotypes about the younger generation's work ethic, he actively engages with his employees, inviting them to learn all aspects of the small store. He goes the extra mile by writing resumes and reference letters for his staff, encouraging them to seek continuous improvement. This approach simultaneously contributes to the success of Mario’s business and the satisfaction of his employees, evident in the long-term retention of staff in an industry notorious for high turnover rates.
On this episode of the Top Business Leaders Show, Rise25’s Bela Musits chats with Mario Valencia, a multi-store Robeks franchisee, about the challenges associated with running a small restaurant business. Mario shares what led him to invest in the brand and its significance within his life journey. He discusses his approach to work-life balance, leadership, working with a younger generation of employees, and how he decided upon the location of his stores.
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Patrick Terry, Owner and Co-founder of P.Terry's Burger Stand, launched the brand's first location on July 5th, 2005 in Austin, Texas. Inspired by classic burger stands like Mack Eplen's in Abilene, P.Terry's emphasizes fresh, all-natural ingredients — from its beef and chicken to fresh-cut fries devoid of trans fats. Beyond its signature burgers, the menu includes fresh-squeezed beverages, house-made veggie burgers, and baked goods. While P.Terry's delivers modern quality standards, it retains the charm and hospitality reminiscent of '50s and '60s burger joints.
In this episode…Most restaurants have high expectations for their food and service, but as they get busy with a multitude of customers, those standards can be easily forgotten. Is it possible to meet those standards and then replicate them across multiple busy locations?
What are the expectations for food and service at P.Terry’s Burger Stand? It starts with customers getting their healthy-yet-tasty food prepared correctly in a reasonable amount of time. It continues with each customer feeling seen and recognized, which co-founder Patrick Terry acknowledges is not easy for an employee at a busy restaurant. Regardless, he says that’s the goal — for the customer to drive away thinking, “I got personal service, I got a smile, and that really helped me through this day.” This is the standard at all 30 locations.
On this episode of the Top Business Leaders Show, Rise25’s Chad Franzen talks to Patrick Terry, Owner and Co-founder of P.Terry’s Burger Stand, about the joy and difficulty of executing his vision of a classic burger stand. Patrick discusses the pain associated with meeting his standards upon opening his first location, how he and his wife implemented a family-like culture, and the keys to replicating those high standards at multiple restaurants.
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Leigh Feldman is the CEO of Bishops Cuts/Color, a unisex hair shop concept with franchise locations in 21 states. Founded in 2001, Bishops provides customers with haircare services fueled by art, music, culture, acceptance, and community. Leigh was the CMO of Bishops and has been with the company for six years. Before that, he spent six years working for Rebel Industries as their Vice President and Group Account Director, and he was also Director of Media for Moonshine Events, a production company focused on large-scale experiential events such as What?! the Festival. He is also a Radio Talk Show Host at Entrepreneur Media. Leigh has been nominated for the 2024 OnCon Icon Top 100 awards.
In this episode…In today's competitive business environment, leaders who want to grow and scale their companies need to be innovative. With a customer-focused mindset, businesses can outperform other players in the industry. Is your business environment and processes designed to create a delightful experience that carves out a competitive reputation in the marketplace?
For the leaders at Bishops Cuts/Color, building an inclusive community is key to their business. The franchise trains a team of stylists to provide quality, unbiased services to all clients at an affordable price. Inspired by art, creativity, and the need for inclusivity, Bishops has built a hair shop business that is not only aesthetically pleasing but also process and systems-driven. Recent marketing trends indicate franchises that focus on their clients' unique needs build massive leverage and increase their customer's lifetime value. Combined with effective marketing, enterprises can focus on providing quality services at competitive rates and building an engaged, loyal community to help drive future sales and build a strong brand.
In this episode of the Top Business Leaders Show, Chad Franzen sits down with Leigh Feldman, the CEO of Bishops Cuts/Color, to talk about building a thriving franchise business. They also discuss the benefits of investing in a franchise, the role art plays at Bishops Cuts/Color, and the company's employee training strategies.
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Bennett Maxwell is the Founder of Dirty Dough. Beginning his entrepreneurial journey in elementary school by selling candy bars, Bennett now leads a pioneering cookie-selling franchise. Dirty Dough's innovative centralized production introduces the first-ever three-layer cookie, streamlining franchise operations by addressing challenges like waste, quality control, and supply chain at the corporate level. This unique model allows franchises to operate with reduced costs and labor. With Dirty Dough, Bennett is looking to raise mental health awareness by encouraging authenticity and self-acceptance.
In this episode…Many restaurateurs open a single location with the hope of expanding to more than one. In some cases, brands end up with many locations — some singularly-owned and others owned and operated by franchisees. Which of the two business models is best for restaurateurs who’d like to grow their brand?
According to Dirty Dough’s Bennett Maxwell, whose brand features a unique three-layer cookie, his best option was to franchise. Bennett says he was advised to do so by a group that owns hundreds of restaurants in Utah when they learned he was operating in a new market: gourmet cookies. Bennett didn’t have a lot of built-in capital and wanted to grow quickly, so franchising became the clear option.
On this episode of the Top Business Leaders Show, Bela Musits welcomes Bennett Maxwell, Founder of Dirty Dough, for a conversation about franchising: the reasons to do it, the drawbacks, and the keys to franchisee success. Bennett details what he looks for in a franchisee, the reasons Dirty Dough is a good franchise opportunity, and everything the brand does to ensure that franchisees gain a positive return on their investment.
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David Dittenber is Co-founder of BYOD — Bring Your Own Data. The company creates easy-to-use digital tools to improve operations and enhance customer experience. David is a longtime restaurant operator whose mission has been to leverage technology to address common problems with everyday operations in the restaurant industry. With BYOD, he has come up with an answer to restaurant systems that don’t work together effectively and haven’t yet utilized rapidly-increasing advances in technology.
In this episode…Entrepreneurs are considered an important facet of the economy because of the role they play in stimulating growth by taking risks on innovative ideas. Often, they see a problem and find a way to solve it through innovation.
That’s exactly what David Dittenber did when he founded BYOD — Bring Your Own Data — to help restaurateurs process and use information. BYOD has a virtual assistant called Mabel which takes data from an individual restaurant’s operations software, reservation software and point of sale, and delivers it to managers in real time. It uses machine learning and artificial intelligence in a practical way to help restaurants save money by ensuring that things don't fall through the cracks.
On this episode of the Top Business Leaders Show, Bela Musits chats with David Dittenber, Co-founder of BYOD, who tells people he is an entrepreneur when they ask what he does. He shares how his years of experience in restaurant operations led him to his latest entrepreneurial endeavor — a virtual assistant for restaurant managers. David talks about how BYOD works, the problems it solves, the challenges associated with launching it, and how he came to appreciate entrepreneurship growing up in a small town.
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Josh Molina is the CEO of Makers & Finders, a specialty coffee brand and Latin café with locations in Las Vegas and Henderson, Nevada. Josh is a first-generation Colombian-American entrepreneur who opened his first brunch restaurant at age 25. A graduate of University of Nevada-Las Vegas, he toured the coffee countries of South America in 2013.
In this episode…Talk to anyone who successfully launched their first business and they’ll tell you they figured it out as they went. For Josh Molina, who founded Makers & Finders at age 25, not only was he learning how to make his restaurant brand bigger and better, but he says it took about nine years to realize what he should be doing day-to-day. Through experience, Josh learned the value of empowering a team and giving its members space to grow and thrive, as well as how to manage his own tasks and allow himself adequate time to be a father.
On this episode of the Top Business Leaders Show, Makers & Finders CEO Josh Molina joins Rise25’s Chad Franzen for a candid conversation about all things related to launching and growing a restaurant brand. Josh shares how he came up with his vision for the brand, launched his first location, developed and evolved the menu, and grew from one to four locations. He talks about the ups and downs he experienced as an entrepreneur and how he has grown as a manager and leader.
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