Episodes
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People don’t just want adjustments—they want to be seen, heard, and understood. In this episode, Martin tackles a listener’s question about the powerful conversations that help reveal what patients really care about. It’s not just about fixing a problem; it’s about asking the right questions to build trust, deepen relationships, and create lasting change
Learn more about Aligned Practice https://insideoutpractices.thinkific.com/products/communities/aligned-practice
Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - [email protected]
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Ever wonder why patients vanish after the first phase of care?
It’s not just about feeling better—it’s about connection lost and the value we fail to communicate.
In this episode, Martin digs into the hidden reasons behind patient drop-off, exposing the communication flaws that sabotage long-term care. He’ll show you how to flip the script, turn those “value killers” into trust builders, and keep your clients coming back, not because they need to, but because they want to.
The Aligned Practic Information session is on Thursday 5th September at 8pm Melbourne time https://us02web.zoom.us/j/85087634751
Learn more about Aligned Practice https://insideoutpractices.thinkific.com/products/communities/aligned-practice
Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - [email protected]
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Missing episodes?
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In this episode, Martin dives deep into a listener's question about the most effective objective tests for tracking client progress. He explores three pivotal questions: Why do clients commit to care? What are the most effective methods for tracking progress? And how can you change what you're doing to a better way without confusing or upsetting people? Martin breaks down the science behind each question, offering practical strategies to help you and your clients gain greater certainty in the value of their care.
Learn more about Aligned Practice https://insideoutpractices.thinkific.com/products/communities/aligned-practice
Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - [email protected]
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In this episode, Martin breaks down a simple but powerful idea: how the first and last moments of any interaction shape everything that happens in between. It’s the primacy and recency bias at work. People remember the start. They remember the finish. Everything else? It fades away. So, what if you could use this to your advantage? Imagine structuring every client visit to make the strongest connection at the beginning and leave them with a lasting sense of the value of chiropractic care at the end. It’s not just communication—it’s a strategy for impact.
Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To listen to my other podcast "Cut The Crap" on Spotify
https://open.spotify.com/show/6CNsDhnm93RXHNCIudicoc?si=da7bda2c44794d36
To listen on Apple Podcasts:
https://podcasts.apple.com/au/podcast/cut-the-crap-with-craig-and-martin/id1744483428
Email me - [email protected]
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In this episode, we're unpacking the art and science of building a multidisciplinary team as a chiropractor—a task that's more complex than it sounds. Picture this: different clinical approaches, varying personalities, and diverse treatment times all under one roof. How do you create a team that’s not just a group of individuals, but a cohesive unit? And then there's the marketing conundrum. How do you get patients through the door without sacrificing your brand’s integrity? Enter Dr. Hannah Pickford, a second-generation chiropractor and former elite athlete, who’s cracked the code. She’s turned her practice in Geelong, Australia, into a thriving hub that not only survives these challenges but conquers them. Join us as she shares her journey and the lessons she's learned along the way.
To learn more about Hanna's practice https://www.geelongchiroclinic.com.au/
Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To listen to my other podcast "Cut The Crap" on Spotify
https://open.spotify.com/show/6CNsDhnm93RXHNCIudicoc?si=da7bda2c44794d36
To listen on Apple Podcasts:
https://podcasts.apple.com/au/podcast/cut-the-crap-with-craig-and-martin/id1744483428
Email me - [email protected]
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In this episode of Under The Influence, host Martin Harvey welcomes Dr. Jenny Roppola. She’s not just a seasoned chiropractor; she’s also has a master's degree in Counseling. Jenny has a passion for empowering chiropractors to handle the inevitable stresses of their practice with grace and resilience.
Today, Jenny dives deep into the art of navigating negative feedback. Whether it's the uncertain "I’m not sure this is working," the alarming "you hurt me," or the daunting registration board complaint and legal threats, she’s got you covered. Jenny shares actionable insights and real-world strategies to turn these challenges into growth opportunities.
Tune in and discover how you can thrive under pressure and turn every piece of feedback into a stepping stone for your practice.
To learn more about Jenny's counseling service https://innatecounselling.com.au/
To access the free training on "Communicating the value of chiropractic when times are tough" https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To listen to my other podcast "Cut The Crap" on Spotify
https://open.spotify.com/show/6CNsDhnm93RXHNCIudicoc?si=da7bda2c44794d36
To listen on Apple Podcasts:
https://podcasts.apple.com/au/podcast/cut-the-crap-with-craig-and-martin/id1744483428
Email me - [email protected]
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In this episode, Dr. Martin Harvey dives deep into a game-changing strategy for practicing chiropractors. Imagine transforming your retention rates by shifting the way your patients perceive their health. Many individuals in our communities are driven by pain – they visit when they hurt and leave when the pain subsides. But what if they understood that true healing begins after the pain ends? Dr. Harvey answers a listener's question, uncovering a powerful tactic you can implement in every visit. This approach helps patients grasp the importance of addressing underlying imbalances, leading to long-lasting results and stronger patient retention. Tune in and discover how to guide your patients towards a prevention mindset, ensuring they see the real value of ongoing chiropractic care.
To access the free training on "Communicating the value of chiropractic when times are tough" https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To listen to my other podcast "Cut The Crap" on Spotify
https://open.spotify.com/show/6CNsDhnm93RXHNCIudicoc?si=da7bda2c44794d36
To listen on Apple Podcasts:
https://podcasts.apple.com/au/podcast/cut-the-crap-with-craig-and-martin/id1744483428
Email me - [email protected]
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Creating a practice that genuinely serves people while maintaining a low-stress environment is a dream for many chiropractors. You likely entered this field with the aspiration to help others and to enjoy a balanced life, filled with time for family, friends, and hobbies. However, a bustling practice often brings with it a mountain of administrative tasks and headaches.
In this episode, Martin sits down with Dr. Steven Lockstone, a chiropractor whose journey is nothing short of extraordinary. From launching a marketing company for chiropractors and owning a practice while still a student to establishing a high-volume practice free of CAs, Dr. Lockstone has seen and done it all. Join us for an enlightening and inspiring conversation as he shares his story and the invaluable insights he's gained along the way.
To learn more about Steve's approach to practice systems https://www.healthpro.com.au/
To access the free training on "Communicating the value of chiropractic when times are tough" https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To listen to my other podcast "Cut The Crap" on Spotify
https://open.spotify.com/show/6CNsDhnm93RXHNCIudicoc?si=da7bda2c44794d36
To listen on Apple Podcasts:
https://podcasts.apple.com/au/podcast/cut-the-crap-with-craig-and-martin/id1744483428
Email me - [email protected]
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In this episode, Martin tackles a shituation that's all too familiar in chiropractic practice. It's the scenario where individuals perceive their problem as merely 'muscular' and seek temporary fixes like massages, physiotherapy, stretching, or foam rolling, instead of addressing the root cause with chiropractic care. This misconception often leads to frustration and causes people to abandon the very care they need most.
Join Martin as he delves into why this belief is so widespread and persistent, how you can help others recognize the true nature of their issues, and why chiropractic care often emerges as the superior solution. Tune in to uncover insights that could transform how you approach these common challenges and elevate the effectiveness of your practice.
To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To listen to my other podcast "Cut The Crap" on Spotify
https://open.spotify.com/show/6CNsDhnm93RXHNCIudicoc?si=da7bda2c44794d36
To listen on Apple Podcasts:
https://podcasts.apple.com/au/podcast/cut-the-crap-with-craig-and-martin/id1744483428
Email me - [email protected]
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In the world of chiropractic, the philosophy is our compass—it’s the 'why' that shapes the 'what' and 'how' of our practice. But what happens when your 'why' evolves? How do you transform your approach to stay true to your new understanding?
Join us in this episode as Martin sits down with Glenn Duffy, a chiropractor who has navigated this very journey. Glenn transitioned from running a successful mechanistic practice in the UK to embracing a vitalistic approach in Spain. Along the way, he's authored books that illuminate the true value of chiropractic and holistic health.
Tune in to explore Glenn's inspiring shift and discover insights that could revolutionize your own practice.
Check out Glenn's book https://www.amazon.com.au/Befriend-Gravity-Commonsense-Approach-Rebuild-ebook/dp/B0BLHYVHQL/ref=tmm_kin_swatch_0?_encoding=UTF8&dib_tag=se&dib=eyJ2IjoiMSJ9.SsegccMj6tr2fz90QioSZ8pY2uCPlfpodwMwzbhI0Vim569As_aIfPnUv82z3w9yC2kqE9MvjXpxu9riYy5MFAa7c5J2N17X1nrCKzWWakIAVnFqbCDwNM3Gm-2VXGP4MHvYn75Us2NZ9zFcHyTLJw.PTfZ6_6PH59ApdHWEFMo60NXapi-rqEpmLe8pPpfXm8&qid=1718696930&sr=8-1
To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To listen to my other podcast "Cut The Crap" on Spotify
https://open.spotify.com/show/6CNsDhnm93RXHNCIudicoc?si=da7bda2c44794d36
To listen on Apple Podcasts:
https://podcasts.apple.com/au/podcast/cut-the-crap-with-craig-and-martin/id1744483428
Email me - [email protected]
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Starting a practice from scratch means venturing into uncharted territory without a map or guide. The stakes are high—your livelihood, reputation, and mental health hang in the balance.
In today's episode, we are joined by Dr. Andrew Smith, who not only launched his thriving practice from the ground up but also documented his journey to create a roadmap for others. Andrew sits down with Martin to discuss his transformation from a student to an associate, his near move to the US, and ultimately establishing his own successful practice. He shares invaluable lessons learned along the way, providing insights on navigating the complexities of building a practice in today's ever-changing landscape.
To learn more about Andrew's book https://www.ascensionchiropractic.com.au/vision-to-reality
To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To listen to my other podcast "Cut The Crap" on Spotify
https://open.spotify.com/show/6CNsDhnm93RXHNCIudicoc?si=da7bda2c44794d36
To listen on Apple Podcasts:
https://podcasts.apple.com/au/podcast/cut-the-crap-with-craig-and-martin/id1744483428
Email me - [email protected]
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In this episode, Martin explores a listener's thoughtful question: "How do you approach the topic of continuing care for someone who's returned after dropping out? I don’t want to come across as 'I told you so' or overly pushy. Sometimes it feels simpler to avoid the conversation altogether. Is there a more effective way?" Join Martin as he delves into the nuances of this delicate situation, offering insightful and empathetic strategies to foster meaningful connections and positive outcomes.
To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To listen to my other podcast "Cut The Crap" on Spotify
https://open.spotify.com/show/6CNsDhnm93RXHNCIudicoc?si=da7bda2c44794d36
To listen on Apple Podcasts:
https://podcasts.apple.com/au/podcast/cut-the-crap-with-craig-and-martin/id1744483428
Email me - [email protected]
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As chiropractors, we often face the challenge of helping our clients
understand the difference between improving their function
and merely focusing on how they feel.In this episode, I dive into effective strategies
for communicating this critical distinction,
especially when patients say they "don't feel any better."Tune in to learn how to shift the conversation
and help your patients appreciate the long-term benefits of chiropractic care.
This episode is packed with insights that can transform the way you interact with your clients and enhance their understanding of the value of chiropractic care.To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To listen to my other podcast "Cut The Crap" on Spotify
https://open.spotify.com/show/6CNsDhnm93RXHNCIudicoc?si=da7bda2c44794d36
To listen on Apple Podcasts:
https://podcasts.apple.com/au/podcast/cut-the-crap-with-craig-and-martin/id1744483428
Email me - [email protected]
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To get great results it's important that people follow their care plans. We focus a lot on communication approaches that help people see the value of rebooking to support their progress. But what if what your CA says doesn't support what you say? Or worse, what if it actually sabotages what you have said!
In this episode, Martin breaks down the best ways for the CA to finish the visit to support people rebooking (and what they should never say).
To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To listen to my other podcast "Cut The Crap" on Spotify
https://open.spotify.com/show/6CNsDhnm93RXHNCIudicoc?si=da7bda2c44794d36
To listen on Apple Podcasts:
https://podcasts.apple.com/au/podcast/cut-the-crap-with-craig-and-martin/id1744483428
Email me - [email protected]
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The most common challenges I hear when I speak to chiropractors are how do I:
Grow my practice? Grow an associate practice? Have a practice and kids? Balance a practice and contribute to the profession? Get stuff done!In this episode, Martin speaks to Dr Taylor Vagg. Taylor has faced and conquered all of these so there's a lot you can learn from today's discussion.
The London "Daily Visit Communication Intensive" on 18th May https://unitedchiropractic.glueup.com/event/the-daily-visit-communication-intensive-with-martin-harvey-99635/
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
To listen to my other podcast "Cut The Crap" on Spotify
https://open.spotify.com/show/6CNsDhnm93RXHNCIudicoc?si=da7bda2c44794d36
To listen on Apple Podcasts:
https://podcasts.apple.com/au/podcast/cut-the-crap-with-craig-and-martin/id1744483428
Email me - [email protected]
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Your level of Certainty is arguably the most important ingredient in your chiropractic success recipe. But there's a lot of crap promulgated in chiropractic circles about what it takes to develop Certainty.
This is a no-BS chiropractic podcast where each episode Craig and Martin dive deep into what it takes to have a successful chiropractic practice. They dispel the myths, take the piss out of each other, and tell you what actually works. So let's cut the crap
To listen on Spotify
https://open.spotify.com/show/6CNsDhnm93RXHNCIudicoc?si=da7bda2c44794d36
To listen on Apple Podcasts:
https://podcasts.apple.com/au/podcast/cut-the-crap-with-craig-and-martin/id1744483428
The London "Daily Visit Communication Intensive" on 18th May https://unitedchiropractic.glueup.com/event/the-daily-visit-communication-intensive-with-martin-harvey-99635/
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - [email protected]
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Do you ever get irked when you lay out a perfect care plan for someone and they hit you with a, "Why can't I just fix this myself?" They always think there’s some magical exercise that can solve all their problems, right? Well, in today’s episode, Martin dives into why people lean so heavily into the idea of self-fixing through exercise. He also gives some super handy tips on how to explain the benefits of a more holistic approach to care, making your job a bit easier and more effective. Tune in to learn how to get everyone on board with a comprehensive care plan!
The London "Daily Visit Communication Intensive" on 18th May https://unitedchiropractic.glueup.com/event/the-daily-visit-communication-intensive-with-martin-harvey-99635/
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - [email protected]
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Patients and clients hit their peak results when they stick to the care plan you've laid out. That's how they get the best outcomes, and that's how your practice levels up and gets the most rewarding. But, what if you're accidentally doing things that push them away from continuing their care?
In this episode, Martin breaks down the five huge blunders chiropractors make during adjustment visits. He’s giving you the real talk on what you need to do differently to make sure your patients see the undeniable value of sticking with chiropractic care.
The London "Daily Visit Communication Intensive" on 18th May https://unitedchiropractic.glueup.com/event/the-daily-visit-communication-intensive-with-martin-harvey-99635/
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - [email protected]
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Charles Duhigg's new Book "Supercommunicators" starts "We all know people who are capable of connecting with almost anyone. They’re the ones we love talking to, who we turn to for advice, who hear what we are trying to say and make us feel seen."
Would you like to be a Supercommunicator?
In this episode, Martin breaks down the lessons for us as chiropractors from Charles Duhigg's new book "Supercommunicators".
The London "Daily Visit Communication Intensive" on 18th May https://unitedchiropractic.glueup.com/event/the-daily-visit-communication-intensive-with-martin-harvey-99635/
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more and register for the ACA Conference 27-28 July https://www.chiropractors.org.au/event/aca-conference-2024-cairns
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - [email protected]
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One of the great things about chiropractic is that you can often create phenomenal change in an instant. There can be a challenge where people feel or even say "is that it?" when they get up from the table! As humans, we often see the amount of time someone takes with us as a proxy for value.
In this episode, Martin breaks down how to avoid these shituations as much as possible as well as how to deal with them when they do crop up!
The London "Daily Visit Communication Intensive" on 18th May https://unitedchiropractic.glueup.com/event/the-daily-visit-communication-intensive-with-martin-harvey-99635/
To learn more and register for the APQ Seminar on the 24th and 25th May.https://www.25apqconference.com/en
To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0
Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0
Email me - [email protected]
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