Episodit
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Logan Altland is a highly experienced electrician with 15 years in the industry, currently with Mister Sparky Electric in Lancaster, Pennsylvania. He specializes in overcoming customer objections and optimizing service calls with the efficiency of a $3 million electrician.
In this episode, we talked about electrical services metrics, customer interactions, trade mentorship…
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David Phillips is a world-renowned public speaking coach, TED speaker, and expert in communication, storytelling, and neuroscience-based influence. With over 15 million TED Talk views, he helps leaders and sales professionals master the art of persuasion through body language, voice control, and the power of oxytocin-driven connections.
In this episode, we talked about body language and nonverbal communication, mirroring and storytelling in sales, the science of influence...
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Joe Crisara is a renowned sales educator, entrepreneur, and author of the Amazon bestseller "What Should We Do?" He is a sales coach and the founder of Service MVP, specializing in teaching home service professionals how to elevate their sales and customer service techniques.
In this episode, we talked about value-based pricing, expanding options, diagnosing business problems...
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Follow Waste No Day on YouTube: https://bit.ly/3xlDLhDJoe Cunningham is a highly successful figure in the HVAC and home services industry. He is the founder of Technical Arts Center, a fast-track trade school, and the President of SuccessTrack Network, a training company for sales and service professionals.In this episode, we talked about sales psychology and strategy, building customer trust and relationships, the power of effective presentation...
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Dr. Robert Cialdini is a renowned psychologist, researcher, and author widely recognized as the leading authority on the science of influence and persuasion. With decades of research in behavioral science, Dr. Cialdini has distilled his findings into actionable insights through his best-selling books, including Influence: The Psychology of Persuasion and Pre-Suasion: A Revolutionary Way to Influence and Persuade.
In this episode, we talked about principles of influence, ethical application, behavioral science in marketing and sales...
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Justin Tatum is a top-performing sales coach at A1 Garage, renowned for achieving $1.4 million in year-to-date revenue and a $4,500 job average. With a unique blend of empathy, accountability, and practical coaching techniques, he inspires technicians to elevate their sales performance and build lasting customer relationships.
In this episode, we talked about addressing sales objections, accountability, empathy...
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Andy Hobaica is an elite HVAC Sales Performer at Hobaica Services. He’s a proud husband & father of two who has a passion for helping others.
In this episode, we talked about "stop selling, start helping" philosophy, balancing repairs vs. replacements, customer-centric culture...
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Brigham Dickinson is the President of Power Selling Pros and founder of the Power Certification Program. Since 2009, Brigham has focused on helping call handlers convert calls into bookings and create outstanding customer experiences. The Power Certification Program partners with contractors across the U.S., Canada, and Australia, certifying CSRs to deliver world-class service while achieving an 85% booking rate.
In this episode, we talked about CSR call performance, selling service agreements, technician soft skills...
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Join the Waste No Day! Facebook group: https://bit.ly/3xbqEj0Follow Waste No Day on YouTube: https://bit.ly/3xlDLhDSteve Sims is a world-renowned entrepreneur, speaker, and author known for his expertise in creating once-in-a-lifetime experiences for high-net-worth clients. As the founder of Bluefish, a luxury concierge service, Steve has orchestrated extraordinary events, from private dinners at the feet of Michelangelo’s David to underwater tours of the Titanic. He is also the author of Bluefishing: The Art of Making Things Happen and Go For Stupid: The Art of Achieving Ridiculous Goals.In this episode, we talked about creating impact, calculating risks, navigating ambition and authenticity...
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Kathryn Howard has worked in call centers, served as an HVAC service manager, and gained experience in the field with sales. Earlier this year of 2024, she took over Lee's Air, Plumbing, Heating, & Roofing, leading the company to extraordinary growth. She believes that, regardless of gender, race or country of origin, that anyone can succeed in the trades.
In this episode, we talked about self-worth, team recognition, women in the trades, HVAC innovation...
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Join the Waste No Day! Facebook group: https://bit.ly/3xbqEj0Follow Waste No Day on YouTube: https://bit.ly/3xlDLhD
In this episode, we talked about effective closing techniques, sales approach, improving conversion rates with buying questions...
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Join the Waste No Day! Facebook group: https://bit.ly/3xbqEj0Follow Waste No Day on YouTube: https://bit.ly/3xlDLhDJocko Willink is a retired U.S. Navy SEAL officer, leadership consultant, and bestselling author known for his no-nonsense approach to discipline and personal accountability. Today, he shares his insights on leadership, teamwork, and self-discipline through books like Extreme Ownership, his "Jocko Podcast," and motivational speaking engagements.
In this episode, we talked about extreme ownership, daily habits, conflict resolution, building discipline...
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Join the Waste No Day! Facebook group: https://bit.ly/3xbqEj0Follow Waste No Day on YouTube: https://bit.ly/3xlDLhDWeldon Long is an entrepreneur, contracting business leader, mindset expert, and the bestselling author of “The Power of Consistency.” In 2003, after serving 13 years in prison, Weldon emerged from a homeless shelter as a three-time convicted felon, broke, and facing unemployment. Within five years, he built a contracting company that Inc Magazine ranked among the fastest-growing privately owned businesses in the US.
In this episode, we talked about the consistency principle, emotional selling, price objections, control in presentations...
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Kent Boll is a seasoned business and sales coach with over 20 years of experience specializing in electrical, HVAC and plumbing. He built and scaled a home services company to $20 million in revenue from the ground up and now is a platform partner helping to produce $500 million in total platform revenue, demonstrating his expertise in business growth and operational excellence.
In this episode, we talked about call-by-call management, technician accountability, out-of-field transitioning...
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Phil Filaski is a Sales Supervisor at Lee's Air, Plumbing, Heating, & Roofing, where he has achieved remarkable success, surpassing $15 million in sales this year with an average of $26,000 per sale and a 58% close rate. With over 20 years of technical experience, Phillip combines deep industry knowledge with a consultative sales approach, focusing on listening to customers and addressing objections with confidence. He emphasizes the importance of mindset, discipline, and self-confidence in achieving high performance, both personally and within his team.
In this episode, we talked about sales, communication, addressing objections...
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