Episodes
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Gratitude is a leadership superpower. In our latest episode, we dive into how fostering a culture of appreciation transforms team dynamics, boosts morale, and elevates productivity. From simple acts of recognition to embedding gratitude in daily routines, discover practical tips to make gratitude a game-changer in your workplace!
Special Thanks to Brian Proctor for bringing his perspective into the conversation.
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with Guest
Brian Proctor https://www.linkedin.com/in/brianproctor/
Company https://www.leedshospitalitygroup.com/
Podcast https://www.linkedin.com/company/tuesday-s-thanks/
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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What a breath of fresh air! In this episode, we're thrilled to welcome Ira Green, founder of Freedom Natural, to share her inspiring journey from battling breast cancer to becoming a passionate advocate for clean, natural products.
Ira's story highlights the importance of what we put on our bodies, not just in them, and how her personal quest for a safe, effective alternative to conventional products led to the creation of Freedom Natural.
Tune in to hear how Ira's all-natural, sustainably sourced products are not only transforming personal care but also making waves in the hospitality industry, one healthy, fresh armpit at a time!
To learn more about Freedom Natural's products visit their website at https://freedomdeodorant.com
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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Missing episodes?
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Get ready for chills in this episode! We’re diving into the eerie side of hospitality with spooky hotel tales that will make you think twice before turning off the lights.
From ghostly encounters to unexplained phenomena, tune in if you dare!" 👻🕯️ #SpookyStories #HotelHaunts
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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WTF Episode #142 - A look back to the summer Olympics
This episode provides a unique perspective on the recent Summer Olympics through the lens of the hospitality industry, revealing key insights into creating exceptional guest experiences and fostering teamwork.
Just as Olympic athletes demonstrate focus, resilience, and excellence in their performances, hospitality teams can mirror these qualities to deliver memorable service.
For example, the precision and coordination seen in synchronized swimming or relay races reflect the seamless collaboration required among hotel staff to ensure flawless event execution.
We also delve into the importance of adapting under pressure, much like how athletes adjust their strategies in real-time, illustrating how hospitality professionals can respond to unexpected guest needs with agility and grace.
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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In this episode, our guest speaker, Rebecca Stewart, Founder and CEO of VIP Nannies Inc., shares her expertise on delivering high-end hospitality in residential settings through household staffing.
Rebecca enlightens us on how personalized, professional household staff can bring the luxury and exceptional service of high-end hospitality to private homes. By employing skilled and dedicated staff, homeowners can enjoy a seamless and elevated living experience, akin to staying in a five-star hotel, right in the comfort of their own residences.
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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In our latest podcast episode, we dive into Building Hospitable Passion. Discover how leaders can model genuine care, empower employees, and keep the passion for hospitality alive. Tune in to learn how to elevate guest experiences and inspire your team!
Listen now to stay ahead in the hospitality industry!
Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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WTF Episode #138 - Setting the Bar During Orientation
In our latest podcast episode, we delve into making orientation an engaging and impactful experience for new hires. Tune in to learn how to set the bar high from day one and ensure a memorable and inspiring start!
Tune in to discover how to make orientation an unforgettable experience!
Listen now to stay ahead in the hospitality industry!
Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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In our latest podcast episode, we covered how to integrate your brand's vision and core values into daily service:
1. Visual Reminders: Use workplace visuals and regular team discussions to highlight the brand’s vision and values.
2. Training and Development: Offer training that ties back to the brand’s mission and reward employees who exemplify these values.
3. Performance Reviews: Incorporate brand values into performance reviews to ensure alignment and accountability.
Listen now to stay ahead in the hospitality industry!
Listen to our podcast on any major platform & follow us on YouTube!
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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In a recent interview, Kevin Carey, Interim President & CEO of the American Hotel & Lodging Association (AHLA), shared insights on his background and vision for the association.
He emphasized the need for hoteliers to adapt to changing consumer preferences.
Kevin highlighted AHLA's sustainability initiatives and how the association is engaging emerging leaders through mentorship, networking opportunities, and leadership training.
He shared an anecdote about the importance of management staying connected with daily operations to ensure efficiency and staff morale. Kevin's leadership approach is rooted in innovation, inclusivity, and a commitment to advocacy and sustainability.
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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As the summer season begins, the hospitality industry faces unique challenges and opportunities. In this episode, we'll explore key disruptions during this dynamic period:
Seasonal Staffing Challenges: Increased demand for leisure travel leads to staffing shortages, impacting service levels and operational efficiency.
Intensified Market Competition: Fierce competition for tourists requires effective marketing, unique offerings, and strategic partnerships to stand out.
Elevated Customer Service Expectations: Summer guests expect high-quality service and experiences, demanding efficient operations and well-trained staff.
Join us to learn how to navigate these seasonal disruptions and deliver exceptional guest experiences. Listen now to stay ahead in the hospitality industry!
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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In this episode, Michele Kline and Stephanie Leger discussed the adoption of contactless technology at a Florida beachfront resort during the busy summer months. The resort implemented mobile check-ins, digital room keys, and enhanced cleaning protocols to improve safety and convenience. However, they faced technical glitches, user unfamiliarity, and insufficient staff training, decreasing guest satisfaction and negative reviews.
To resolve these issues, the resort upgraded its server infrastructure, provided guest education through instructional videos, enhanced staff training, and established a quality control team for cleaning protocols. These measures aimed to improve the guest experience and fully leverage contactless technology during peak travel seasons.
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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HAPPY INDEPENDENCE DAY EVERYONE! The Fourth of July presents several unique challenges for the hospitality industry due to the nature of the holiday and associated festivities. On this episode, Michele Kline and Stephanie Leger discuss some ways in which the challenges brought to hotels by this special celebratory day can be tackled. From increased demand and supply chain disruptions, to safety and security concerns, and weather-related issues, this episode will enlighten you to think outside the box.
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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Wellness tourism focuses on promoting health and well-being through travel experiences. This trend is particularly prominent during the summer months when people are looking to rejuvenate and unwind. Here are some key aspects of wellness tourism: * Yoga and Meditation Retreats and Classes * Spa and Wellness Facilities * Healthy Dining Options * Outdoor Activities.
By implementing the tips in this episode, you can align with your guests' growing interest in self-care and a healthier lifestyle.
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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Sustainability has become a cornerstone of modern hospitality, driven by increased awareness of environmental issues and consumer demand for eco-friendly options.
During the summer, when tourism peaks and resource consumption rises, hotels and resorts are taking proactive steps to minimize their environmental impact. This includes reducing single-use plastics, conserving water and energy, sourcing locally and why not... community engagement!
In this episode, Michele Kline & Stephanie Leger provide tips to go through the summer season successfully.
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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The hospitality industry is notorious for its extended and unpredictable working hours. This throws a unique set of challenges into the mix for fathers. And we talk about Moms a lot, but today is all about the epic Dads that make our industry work.
Late evenings, weekend shifts, and working during holidays become the norm, often resulting in the sacrifice of essential family time… How do our leaders do it?
This heart-warming conversation with Tony Tricase (Mohegan Casino Las Vegas) and Eduardo Duran (Insight Hospitality Solutions) is packed with tips.
Listen to our podcast on any major platform & follow us on YouTube! hashtag#wtfwalkthefloors hashtag#hospitalityindustry hashtag#leavershipdevelopment hashtag#hotels
Follow Our Guest
Tony Tricase, https://www.linkedin.com/in/anthonytricase
Eduardo Duran https://www.linkedin.com/in/eduardo-duran-a8655045
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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It's crucial to provide services to the hospitality industry while adhering to its unique demands and standards. By catering to these specific needs:
> Enhanced Customer Experience: Aligning with industry standards ensures better guest experiences, fostering satisfaction and loyalty.
> Maintaining Reputation: Adhering to expectations demonstrates professionalism and reliability, bolstering your reputation.
> Operational Efficiency: Following industry-specific guidelines optimizes operations for efficiency and safety, reducing risks.
> Partnership Opportunities: Meeting standards makes you a preferred partner for hotels and restaurants, opening collaboration and growth opportunities.
> Legal Compliance: Adhering to guidelines helps you avoid legal issues and maintain regulatory compliance.
> Adaptation to Trends: Understanding and meeting industry expectations keeps you ahead of trends and adapts your services to evolving needs.
On this episode, Michele Kline and Stephanie Leger had a conversation with Hector Cervantes from Cragin & Pike, who serves the hospitality industry by exploring employee benefits that make sense! He enlightens us on how to drive our industry's specific needs.
Follow Our Guest
Hector Cervantes https://www.linkedin.com/in/imhectorcervantes
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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In this episode, Michele Kline and Stephanie Leger delve into the crucial process of bridging the gap between evaluating and enhancing standards in hotels and restaurants.
We present a comprehensive blueprint designed to systematically upgrade industry standards. This involves a careful analysis of Capital Expenditure (CAPEX), effective budget management, ensuring consistency across services, and fostering better communication within the industry network.
By integrating these key elements, businesses can not only assess their current performance but also implement strategic improvements. Tune in to discover actionable insights and practical advice on elevating the hospitality experience.
Whether you're a seasoned industry professional or just curious about the inner workings of hospitality management, this episode promises valuable perspectives to help propel businesses forward. Join us in exploring these dynamic strategies for success!
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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The hospitality industry is constantly evolving, and bridging the gap between measuring hotel or restaurant standards and taking steps towards improvement is crucial.
On this episode, Michele Kline and Stephanie Leger bring to light some comprehensive ways in which to integrate assessment, feedback, and action as key drivers for success.
Let's discuss the structured plan to achieve this and share your thoughts on the latest trends in hospitality management below.
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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Welcome to our exclusive podcast episode featuring David Salcfas, the General Manager of the renowned New York Hard Rock Hotel, as our esteemed guest speaker!
Join Michele Kline and Stephanie Leger and David Salcfas shares captivating insights into the intricacies of fostering a strong service culture within the hospitality industry. Discover innovative methods employed at the Hard Rock Hotel to spread service culture creatively, and gain valuable tips on becoming an empathetic leader and genuine connector.
David's wealth of experience and passion for hospitality shine through as he discusses how to inspire and motivate teams to deliver exceptional guest experiences.
Whether you're a seasoned hotelier, aspiring leader, or simply curious about the secrets behind outstanding service, this episode promises to be both enlightening and inspiring. Tune in to uncover the keys to cultivating a thriving service culture from someone at the forefront of hospitality excellence. Subscribe now to our podcast—you won't want to miss this engaging conversation with David Salcfas!
Follow guest
David Salcfas https://www.linkedin.com/in/davidsalcfas
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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Step into the world of motherhood with our latest podcast episode, where we explore the beautiful yet complex journey of being a mom.
Join Michele Kline and Stephanie Leger as they delve into the challenges faced by women due to societal pressures, workplace demands, and personal expectations within the context of family life.
In this episode, they had the pleasure of hosting two incredible guests, Melissa Aarskaug and Lauryn Reynolds, who bring their firsthand experiences and expert insights to the table.
Together, they highlight the unique dynamics of balancing motherhood with a career in hospitality—an industry that thrives on personal interactions. We uncover strategies for managing the anxieties and guilt that often accompany this juggling act, especially for new moms.
While experts suggest that "having it all" may not be feasible, we believe that with effective organization and a supportive network, women can achieve remarkable success in both realms. It's about making intentional choices and finding our voice amidst the chaos. Together, let's challenge traditional notions of motherhood and embrace the messy, authentic realities that make this journey so profound.
Guests
Melissa Aarskaug https://www.linkedin.com/in/melissa-aarskaug
Lauryn Reynolds https://www.linkedin.com/in/lauryn-reynolds-301883120
Follow us
Website https://www.wtfwalkthefloors.com
LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors
YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg
Connect with the hosts on LinkedIn
Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
Hosted on Acast. See acast.com/privacy for more information.
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