Episódios

  • This is Part 6 of the contactless payment series… In this episode I have the pleasure to chat with Rom Krupp from OneDine.Rom Krupp is a pioneer, disruptor, visionary and thought leader in the restaurant industry. For more than 23 years Rom has worked with over 500 restaurant brands designing technology and analytics solutions used in over 100K restaurant locations worldwide. He is the Founder and Executive Chairman of Marketing Vitals, the most comprehensive analytics solution specifically developed for the restaurant industry and currently used in over 200 brands around the world to drive top-line sales.  https://marketingvitals.com (https://marketingvitals.com/)  Rom has lauched a second company called OneDine that is disrupting the future of menu browsing, ordering, and payment in the restaurant industry. OneDine offers restaurants and customers a contactless mobile technology solution that integrates into the current POS system providing guest-side ordering, payment and experience integrations to help restaurants lower labor costs, drive incremental sales, increase table turns and allow guests to dine on their time. OneDine was named the #11 Hottest Pre-IPO Startup in the world for 2020 by Crunchbase.  https://onedine.com (https://onedine.com/) .   Rom’s passion is to help drive growth in the restaurant industry while maintaining a purpose-driven culture. This mission is brought to life in part as the founder of RestCon, the premiere conference for data and future innovation in the restaurant industry.  https://restcon.splashthat.com (https://restcon.splashthat.com/) The Power List: Reader Picks (2020) by Nation’s Restaurant News – The most influential solutions providers and operators in the country Fortinet Summer Prize Package ContestThanks to Fortinet, from now until August 15th, we are running a contest for a HUGE prize package. As a matter of fact we will be choosing not one but TWO winners for this contest! To learn more and to enter, visit SkipKimpel.com/contest or visit any of my social media channels. You can earn entries every single day. What are you waiting for? Start getting your entires in now!   CLICK HERE (https://skipkimpel.com/contest/) Included in this prize package:Frosty Beer 2 GoBodacious BBQ setTitleist Pro V1x Golf BallsIgloo Seadrift Coast CoolerHigh Sierra Packable HammockWaterproof 360 degree Bluetooth speaker(https://skipkimpel.com/contest/) Bonus ContestWhat is the oddest thing you have ever eaten and your experience around that; where was it at, ambiance, did you like or or hate it? Leave a 1-2 minutes long message at 954-302-0851 and you will be entered for a $50 Amazon gift card which will be given away in September.  Remember, you can’t enter if you don’t leave us a voice comment!    You can also click on the little icon on the right hand side of the screen that says “Send a Voicemail.  Record your comment right in the browser!How To Contact MeComment hotline: 954-302-0851Website:  https://SkipKimpel.com (https://skipkimpel.com/)  (show notes will be posted here)Twitter:  https://twitter.com/skipkimpel (https://twitter.com/skipkimpel) Facebook:   https://www.facebook.com/skipkimpel1/ (https://www.facebook.com/skipkimpel1/) LinkedIn:  https://www.linkedin.com/in/skipkimpel/ (https://www.linkedin.com/in/skipkimpel/) Next Week’s Show…Next Tuesday is the last of our contactless payment series where I will be talking with Sarah L’Heureux from Touchpoint and their product called Zero Contact known as the “Contactless everything solution for your business.”  After that we are going to talk to a few industry leading operators, which is...

  • This is BONUS episode and a break from the of the contactless payment series… In this episode I will be having a conversation with a good friend of mine for over 25 years, Brett Krueger.Brett is a boutique hotel and high end condo developer in the Charlotte, North Carolina area. He has unique vision for his developments and a passion for his projects like I have not seen from anybody else. He personally takes on each development and curates everything down to the art hanging on the wall. Heck, I have seen him fly to Paris, many times, just to find unique items to install in his hotel environments to make his guest experience special.He has experience in all phases of development from assessing properties for acquisition, finance, sales of residential condos and commercial hotels.He was VP of MRK when they purchased, designed and built the Windsor Hotel in Asheville NC and the Ivey’s hotel in Charlotte NC. Both hotels he oversaw conceptualized, managed build out, opening and operations to a #1 status in their respective markets on Tipadvisor.com. For more information, please visit his LinkedIn profile at:  https://www.linkedin.com/in/brett-krueger-5367044/ (https://www.linkedin.com/in/brett-krueger-5367044/) New ContestThanks to Fortinet, from now until August 15th, we are running a contest for a HUGE prize package. As a matter of fact we will be choosing not one but TWO winners for this contest! To learn more and to enter, visit SkipKimpel.com/contest or visit any of my social media channels. You can earn entries every single day. What are you waiting for? Start getting your entires in now!   CLICK HERE (https://skipkimpel.com/contest/) Included in this prize package:Frosty Beer 2 GoBodacious BBQ setTitleist Pro V1x Golf BallsIgloo Seadrift Coast CoolerHigh Sierra Packable HammockWaterproof 360 degree Bluetooth speaker(https://skipkimpel.com/contest/) How To Contact MeComment hotline: 954-302-0851Website:  https://SkipKimpel.com (https://skipkimpel.com/)  (show notes will be posted here)Twitter:  https://twitter.com/skipkimpel (https://twitter.com/skipkimpel) Facebook:   https://www.facebook.com/skipkimpel1/ (https://www.facebook.com/skipkimpel1/) LinkedIn:  https://www.linkedin.com/in/skipkimpel/ (https://www.linkedin.com/in/skipkimpel/) Next Week’s Show…This upcoming Tuesday we will be continuing our contactless payment series by talking to Rom Krupp from OneDine. You all know Rom being the rockstar of the industry that he is. Easily one of the smartest people I know and have had the privilege of having on the show. We will learn more about OneDine, Marketing Vitals and talk a little bit about what it takes to be an entrepreneur in today’s challenging environment. An episode you don’t want to miss!

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  • This is Part 5 of the contactless payment series… In this episode I have the pleasure to chat with Tim Lockhart from TableSafe. Tim Lockhart began his hospitality technology career in 1994, a pivotal time in the point of sale industry, when “touchscreen” POS was just coming into the marketplace. Serving in both sales and management roles for some of the largest POS players in the field, in addition to spending ten years with major acquirers in the payments business, Tim’s combination of industry knowledge provides him a unique perspective on the latest trends and opportunities in the market today. Currently, the National Sales Director for TableSafe, a “pay-at-the-table” solution, Tim is married, with two grown children. He and his wife, Amy, live in Sanford, FL with their two goldendoodles. Tim is also a multiple time Fantasy Football Champion.For more information, please visit:  https://TableSafe.com (https://tablesafe.com/) Upcoming Webinar:Netsurion has a webinar coming up called “Creative Ways to Optimize Restaurant IT Spending at a Time of Crisis”. I will be one of the panelists on the show and should make for some very interesting conversation.  This will happen on July 29th at 2pm EST and you can register for this by going to  https://netsurion.com/techchef (https://netsurion.com/techchef) New ContestThanks to Fortinet, from now until August 18th, we are running a contest for a HUGE prize package. As a matter of fact we will be choosing not one but TWO winners for this contest! To learn more and to enter, visit SkipKimpel.com/contest or visit any of my social media channels. You can earn entries every single day. What are you waiting for? Start getting your entires in now!   CLICK HERE (https://skipkimpel.com/contest/) Fortinet Prize Package GiveawayIncluded in this prize package:Frosty Beer 2 GoBodacious BBQ setTitleist Pro V1x Golf BallsIgloo Seadrift Coast CoolerHigh Sierra Packable HammockWaterproof 360 degree Bluetooth speaker(https://skipkimpel.com/contest/) How To Contact MeComment hotline: 954-302-0851Website:  https://SkipKimpel.com (https://skipkimpel.com/)  (show notes will be posted here)Twitter:  https://twitter.com/skipkimpel (https://twitter.com/skipkimpel) Facebook:   https://www.facebook.com/skipkimpel1/ (https://www.facebook.com/skipkimpel1/) LinkedIn:  https://www.linkedin.com/in/skipkimpel/ (https://www.linkedin.com/in/skipkimpel/) Next Week’s Show…We have a bonus episode this week on Thursday where I will be talking with Brett Krueger, a boutique hotel developer in North Carolina.  That will be a VERY interesting episode and Brett and I will be talking a whole lot about a whole lot! Next Tuesday we will be continuing our contactless payment series by talking to Rom Krupp from OneDine.

  • This is Part 4 of the contactless payment series… In this episode I have the please to chat with Yale Goldberg from PopID.. As Chief of Staff at PopID, a Cali Group company, Yale Goldberg is responsible for developing and launching the PopID brand and products, generating brand and product awareness and sharing the vision, benefits and story with partners and end users. Prior to joining PopID he was a management consultant for Black & Veatch, a global engineering consulting firm. While at Black and Veatch Yale worked on projects for leading international technology and mining companies, helping them to implement production efficiencies and establish cyber security standards.Yale holds a B.S and M.S from Stanford University in Science, Technology & Society and Management Science & Engineering, respectively. While at Stanford he captained the Men's Tennis Team and founded a student enterprise.Upcoming Webinar:Netsurion has a webinar coming up called “Creative Ways to Optimize Restaurant IT Spending at a Time of Crisis”. I will be one of the panelists on the show and should make for some very interesting conversation.  This will happen onJuly 29th at 2pm EST and you can register for this by going to  https://netsurion.com/techchef (https://netsurion.com/techchef) New Contest:Our new contest will involve 2 winners, each receiving a prize package valued at over $250 a piece!  Be on the lookout on our social media posts next week for more information.How To Contact MeComment hotline: 954-302-0851Website:  https://SkipKimpel.com (https://skipkimpel.com/)  (show notes will be posted here)Twitter:  https://twitter.com/skipkimpel (https://twitter.com/skipkimpel) Facebook:   https://www.facebook.com/skipkimpel1/ (https://www.facebook.com/skipkimpel1/) LinkedIn:  https://www.linkedin.com/in/skipkimpel/ (https://www.linkedin.com/in/skipkimpel/) Next Week’s Show...We will be continuing with our contactless payment series and talking to Tim Lockhart from TableSafe.  More than likely you have seen these pretty cool devices in some of the restaurants you dine in.... or use to dine in, I should say (depending on when you read this.) Tim is a very smart guy and will be talking about all things contactless including some discussion around interchange rates and what to look for.

  • This is Part 3 of the contactless payment series… In this episode I have a good friend, Tom Holmes who is the CEO and founder of DinerIQ and PayMyTab. Tom Holmes is CEO and Founder of DinerIQ and its award winning platform, PayMyTab., The leader in secure payments and guest engagement for thehospitality industry, PayMyTab has revolutionized how guests order and pay, howteam members engage, and build loyalty with their guests. Annualized, DinerIQ processes almost $1Billion in payments and is scaling to thousands of locations throughout the United States, Europe and Canada. For more information go to  https://PayMyTab.com (https://paymytab.com/) Upcoming Webinar:Netsurion has a webinar coming up called “Creative Ways to Optimize Restaurant IT Spending at a Time of Crisis”. I will be one of the panelists on the show and should make for some very interesting conversation.  This will happen onJuly 29th at 2pm EST and you can register for this by going to  https://netsurion.com/techchef (https://netsurion.com/techchef) Winner Winner, Chicken Dinner!Last month’s contest winner, Danny!  You have won a $25 Amazon gift card!New Contest:Our new contest will involve 2 winners, each receiving a prize package valued at over $250 a piece!  Be on the lookout on our social media posts next week for more information.How to contact meComment hotline: 954-302-0851Website:  https://SkipKimpel.com (https://skipkimpel.com/)  (show notes will be posted here)Twitter:  https://twitter.com/skipkimpel (https://twitter.com/skipkimpel) Facebook:   https://www.facebook.com/skipkimpel1/ (https://www.facebook.com/skipkimpel1/) LinkedIn:  https://www.linkedin.com/in/skipkimpel/ (https://www.linkedin.com/in/skipkimpel/) Next week’s show...We will be continuing with our contactless payment series and talking to Yale Goldberg, Chief of Staff for PopID.  There is no contactless or touch-less solution that solves this problem better.... pay with your face!

  • This is Part 2 of the contactless payment series… In this episode I am delighted to have a special guest, all the way from Canada. Laurent May  is the Head of Ready, a fully integrated mobile self-ordering, payment and loyalty technology solution. He has over 20 years of expertise in product management and the electronic payments space.  For more information, go to https://readytopay.com/techchef (https://readytopay.com/techchef) In other news…RTN Launches Contactless Payments Evaluation Tool in partnership with  (https://www.linkedin.com/feed/hashtag/?keywords=contactlesspayments&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6681924366575423489) solutions.  I have tested it against my needs it selected things very accurately.  A job will done by Olive and the RTN.https://restauranttechnologynetwork.com/page/fast-match-tech-selector (https://restauranttechnologynetwork.com/page/fast-match-tech-selector) How to contact meComment hotline: 954-302-0851Website:  https://SkipKimpel.com (https://skipkimpel.com/)  (show notes will be posted here)Twitter:  https://twitter.com/skipkimpel (https://twitter.com/skipkimpel) Facebook:   https://www.facebook.com/skipkimpel1/ (https://www.facebook.com/skipkimpel1/) LinkedIn:  https://www.linkedin.com/in/skipkimpel/ (https://www.linkedin.com/in/skipkimpel/) Next week’s show…We will be continuing with our contactless payment series and talking to Tom Holmes, CEO and Founder of DinerIQ and PayMyTab.  I personally have used these devices at the last two companies I have worked for and am excited to share with all of you this rapidly growing company.

  • Show Notes:       This is Part 1 of the contactless payment series… more than just contactless payments.Poll results from my social media study:  “How are you thinking about returning to restaurants?A) I'm ready to dine inside restaurants now (51%)B) I'm ready to dine using outdoor seating only (18%)C) The most I am comfortable with is pickup or takeout (27%)D) I'm only going to do delivery for now (1%)E) I'm not eating at or ordering from restaurants (3%)This social experiment spawned an idea… let’s hear from somebody in each one of these categories and get their take on things, first hand.  This is the perfect introduction into our podcast series as it will lay the foundation groundwork for everything we will be talking about.  (Interviews with five individuals, one from each category)Studying these results give you the opportunity to find ways to enhance things that you do to increase the guest’s confidence and find ways to alter their behavior and drive more sales into your restaurant.  RTN has a new Contactless Payment Workgroup.  Many industry leaders as well as many major operators.https://restauranttechnologynetwork.com/default.aspx (https://restauranttechnologynetwork.com/default.aspx) RTN Launches Contactless Payments Evaluation Tool in partnership with  (https://www.linkedin.com/feed/hashtag/?keywords=contactlesspayments&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6681924366575423489) solutions.  I have tested it against my needs it selected things very accurately.  A job will done by Olive and the RTN.https://restauranttechnologynetwork.com/page/fast-match-tech-selector (https://restauranttechnologynetwork.com/page/fast-match-tech-selector) How to contact me-       Comment hotline: 954-302-0851-       Website:  https://SkipKimpel.com (https://skipkimpel.com/)  (show notes will be posted here)-       Twitter: https://twitter.com/skipkimpel (https://twitter.com/skipkimpel) -       Facebook:   https://www.facebook.com/skipkimpel1/ (https://www.facebook.com/skipkimpel1/) -       LinkedIn:  https://www.linkedin.com/in/skipkimpel/ (https://www.linkedin.com/in/skipkimpel/) -       Don’t forget the contest…  This is the last day to give us a iTunes podcast rating for a chance to win a $25 Amazon gift card.  Winner will be announced on July 14th episode.-       Next week’s show, we will be continuing with our contactless payment series and talking to Laurent May, the head of Ready.  This is a company and a product I was introduced to a year or two ago.  You are not going to want to miss this as Laurent is well versed in our industry and the needs for contactless solutions long before covid was upon us.Please have a safe and happy 4th of July!And until next time, stay safe, stay healthy….. and stay hungry my friends!

  • Episode 3: Growth Hacking and Marketing Technology. This episode features Danielle Guzzetta who is the Senior Vice President of Growth Hacking for Smokey Bones and, has more than 25 years of marketing and revenue-generation experience. Danielle join Smokey Bones in January 2019 and is responsible for driving non-traditional revenue and delivering rapid growth by finding every go-to-market opportunity that provides leverage as well as uncovering new revenue streams; ultimately driving the bottom line. She has established several new revenue streams for the organization including Ghost Kitchens.How to contact meComment hotline: 954-302-0851Website:  https://SkipKimpel.com (https://skipkimpel.com/)  (show notes will be posted here)Twitter: https://twitter.com/skipkimpel (https://twitter.com/skipkimpel ) Facebook:   https://www.facebook.com/skipkimpel1 (https://www.facebook.com/skipkimpel1) LinkedIn: https://www.linkedin.com/in/skipkimpel (https://www.linkedin.com/in/skipkimpel) Next week’s show, we will be starting a starting a multipart series on contactless payment…. The hottest, most talked about subject out there right now.  

  • Show Notes:       Today’s show will cover the subject of working remotely.  This is not an industry specific topic so please share with your friends and colleagues!CONFERENCESFSTEC – Are you going?  Any other restaurant industry-based conferences that you have heard of that are back on for this year?Approaching working remotely from two different aspects:-  As an employee – Equipment, etiquette, tools to make you more successful-  As an IT professional responsible for the mobile workforceVideo Conferencing:Etiquette -       Mute yourself when not speaking.-       Be on time.-       Ensure your technology works correctly.-       Wear work-appropriate clothing.-       Frame the camera correctly.-       Have the right light.-       Look into the camera.-       Pay attention.Lume Lights for making you look better:https://lumecube.com/collections/computer-lighting/products/video-conference-lighting-kit-for-remote-workers (https://lumecube.com/collections/computer-lighting/products/video-conference-lighting-kit-for-remote-workers) Green ScreenChair Mounted Green Screenhttps://myproductiveplace.com/products/green-screen?variant=31836103704627&utm_medium=cpc&utm_source=google&utm_campaign=Google%20Shopping&gclid=CjwKCAjwlZf3BRABEiwA8Q0qq-R0yH27FZmnchdOD8DSDGDDPBjJvIzP8NcDPQQd2mytVN9KLlnX-BoCzekQAvD_BwE (https://myproductiveplace.com/products/green-screen?variant=31836103704627&utm_medium=cpc&utm_source=google&utm_campaign=Google%20Shopping&gclid=CjwKCAjwlZf3BRABEiwA8Q0qq-R0yH27FZmnchdOD8DSDGDDPBjJvIzP8NcDPQQd2mytVN9KLlnX-BoCzekQAvD_BwE) Promaster 6x7 Pop-up Background Green/Bluehttps://www.amazon.com/Promaster-Pop-up-Background-Green-Blue/dp/B002BTTTYQ (https://www.amazon.com/Promaster-Pop-up-Background-Green-Blue/dp/B002BTTTYQ) Remote Video Conferences Security-       Password protect your meetings-       Authenticate users-       Join before host-       Lock down your meeting-       Use a randomly-generated id-       Avoid file sharing-       Check for updatesGreat video conferencing software feature comparison chart on Wikipedia:  https://en.wikipedia.org/wiki/Comparison_of_web_conferencing_software (https://en.wikipedia.org/wiki/Comparison_of_web_conferencing_software) Security plan for an individual-       Protect devices with an antivirus solution-       Update programs and operating systems-       Configure wi-fi encryption-       Change your router login and password (no defaults)-       Use a VPN service if connecting to a wi-fi network that doesn’t below to youo  Express VPN:  https://www.expressvpn.com (https://www.expressvpn.com/) o  SufShark:   https://surfshark.com (https://surfshark.com/) -       Lock your device before walking away-       User corporate services for e-mail, messaging and all other work-       Create strong passwords...

  • Show Notes:       Welcome to Episode number 1!  This show is dedicated to restaurant and hospitality technology.  This weekly show will occur on Tuesdays and will include trending technology as well as interviews with industry leaders and vendors with relevant technology.Introduction – Who is Skip Kimpel?Industry conferences – where do we stand?-       Who remembers Murtec from this year?  Doesn’t that seem like a  lifetime ago?Restaurant Technology Network Career Center:https://careers.restauranttechnologynetwork.com (https://careers.restauranttechnologynetwork.com/) Today’s episode is about the resurgence of QR codes, specifically within our industryHistoryAbility to remove touch pointsNo longer need an app to use QR codes.  Built in functionality for Apple and AndroidUse Case ScenariosOne hot use right now is creating a QR code for your menusLink to online orderingSome systems out there allow you to embed the table number into the QR code so that when they place their order and it is fired in the kitchen, they know where to bring the food when it is ready.Daily specialsNutritional information associated with your food items.  Have a unique feature in your kitchen or want your guest to see how seriously your team members are addressing food safety and cleanliness?  Use a QR code to link them to a video.  Loyalty or gift cards:  scan a guests card or use your bar code scanner attached to the POS automate his process.  Curbside delivery – Put a code on the signage for the parking spots that perform an action like send a text message, place a phone call or simply lead the guest to website to let the restaurant know they are there and which spot they are in.Good old-fashioned marketingEnroll in a contestImprove service and measure customer experience with a link to your GSSAutopost on social media including sending out an automated tweetLinks to existing photos and social mediaQR code in window so people can scan your code and view your menu when you are not open.  Especially useful in high foot traffic areasSigning up for loyalty program·Allow guests to quickly download your brand’s appOne QR code can differentiate between different phone types.  IOS, Android, etc.Taking PaymentTable service, print QR code on check to link to the payment systemCreate a contactless and truly touchless solution.  Fast casual or quick serve – display QR code on screen to pay via online form, launch brand’s app, apple pay or google pay.Challenge:  How can we create a truly touchless payment system for fast causal and quick serve without holding up “the line?”  o  Companies that are doing this to different degrees:Http://Onedine.com (http://onedine.com/) http://readytopay.com (http://readytopay.com/) xDine:  http://eigenpayments.com (http://eigenpayments.com/) http://upngo.com (http://upngo.com/) http://bbot.menu (http://bbot.menu/) http://rooam.com (http://rooam.com/) Park by Par  http://partech.compark-it (http://partech.compark-it/) Hotels:  http://eacyoapp.com (http://eacyoapp.com/) Links are in the show notesUpcoming episode solely dedicated to contactless and touchless payment solutionsOperations useTrack employee tasksLine or safety checksLink to schedulesInventory tracking·      HR UsesLinks to forms to fill outOnboarding materialsEmployee benefitsAnything that is frequently updated, post the QR code to the document in the break room.  Did I miss anything critical?  Let me know…. I...