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This episode is part of the Presence project: Presence: Fixing culture starts with your calendar, not your office
You might think an episode about improv comedy might be a stretch for a podcast about making work better. But in fact as Kelly Leonard explains today the skills of improv comedy are the most important ones that will determine our success at work.
Kelly helps to run Second City, the world's famous famous improv comedy club - he believes that improv skills can teach us about what we need in work going forwards.
** TRIGGER WARNING ** includes one brief mention of poetry
Check our Kelly's book
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This episode is part of the Presence project: Presence: Fixing culture starts with your calendar, not your office
In the 2000s a book called Fish! A remarkable way to boost morale and improve results became a bestseller. A small book, it was often used by companies accompanying a video of the same name. Together the two told a story of the culture of the fish market in Seattle, a noisy, bombastic place, but a place that was filled with joy. I first encountered Fish when a firm came to pitch to me when I was working in publishing. They told me that their culture was Fish.
There are a few things that stood out from it. The idea of intentionally designing culture isnât new but this seemed to be explicitly linking culture, emotion and mood.
There were 4 principles of Fish
Playbe theremake their daychoose your attitudeBecome a member at https://plus.acast.com/s/eatsleepworkrepeat.
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Manglende episoder?
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This episode is part of the Presence project: Presence: Fixing culture starts with your calendar, not your office
This is the second episode about rituals - the first one is next to it in the podcast feed, it's an interview with Kursat Ozenc about how rituals can be used to create culture. This episode goes into real life examples.
Claudia Wallace talks about Crisp Thursday (Connection)
Andy Puleston talks about Pizza Meetings (Connection) and Leaving Speeches (Change)
Dan Pink talks about Friday Night Experiments (Creativity)
Biz Stone talks about Hack Week at Twitter (Creativity)
Dr Heidi Edmondson talks about Ten at Ten (Performance)
Heidi has a wonderful new book out - Darkness in the City of Light
You can also hear the original episodes that each of these extracts came from by click the links above. I have to say that those whole episodes are worth revising. For example, Andy Puleston talks about how effective the culture was at Radio 1 when it was a series of affiliated tribes and he articulates the role that buildings play in shaping cultures. Each episode teaches something special.
Andy Puleston is now Director of People & Culture at Circulor, an award winning technology business.
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This episode is part of the Presence project: Presence: Fixing culture starts with your calendar, not your office
Kursat Ozenc is a product designer who he teaches at Stanford university, He teaches on the subject that we can all learn from which is the idea that culture can be designed. The specific tool he uses to design culture is the creation of workplace rituals.
Kursat's Substack newsletter
Kursat's first book is here and the second, on virtual meetings is here.
The reading list for Kursat's course is here
Kursatâs book includes the suggestions that: âThe rituals in our life show what we care aboutâ. Critically then creating rituals demonstrate what our culture values.
Kursat gives five use cases for rituals:
For changeCreativityPerformanceConflictCommunityIf you like this episode you'll also like the episode that accompanies it - which goes into depth about specific rituals that companies have used. Listen to that episode here.
A full transcript of the episode is at the website.
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Flow is the state of being in which people become so immersed in the joy of their work or activity âthat nothing else seems to matter.â
Presence is to be in a flow state of connection with others.
Hereâs the last discussion about the Happiness Track
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Emmaâs new book Sovereign
HBR: The Best Leaders Have a Contagious Positive Energy
HBR: Proof That Positive Work Cultures Are More Productive
Today is the first of series of podcasts about an idea that needs more consideration in our workplaces. The idea of presence.
Emma Seppala is a psychologist and lecturer at the Yale School of Management â she also runs the Womenâs Leadership program there. I first spoke to Emma about 6 years ago when I came across her book the Happiness Track. The hypothesis of that book was in many ways the sweet spot of this podcast: the notion that if you make workers happy then they do their better work. Emma had a new book out this week called Sovereign and it felt like a great reason to have a new conversation.
The conversation leads into the next block of podcasts which are all about the idea of presence. Over the last 4 years weâve seen discourse from CEOs about wanting workers back in the office but in many ways theyâre putting things the wrong way wrong. A lot of us find ourselves making our way into work and sitting on video calls all day. Or having headphones on because its so noisy. We got home at the end of the day thinking âwhat was the point of thatâ.
When bosses say they want us to be present in the office, what they actually describe is something different. They talk us about us interacting, having ideas, watercooler moments. Bosses say they want us to be present in the office, but what they really want is presence, for us to be in each others company.
For me presence is related to flow
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Todayâs top episode goes to the heart of an issue that a lot of people raise with me.
They say âwhere do you start when changing a cultureâ.
To some extent itâs what the episode about the hospital trust in Barking was about, going in and changing the culture of a huge organisation.
I saw one of todayâs guests Darren Ashby speak at an event - talking through the specifics of how his company Business Four Zero tried to change the culture of Tesco. Business Four Zero are one of a group of organisations who work with leaders to change company culture. I know thereâs a few of these firms. I attended a dazzling event by one firm called Scarlett Abbot in this field about a month ago.
Darren is joined by Atif Sheikh as they talk through the specifics of what they did with firms like Electronic Arts, Aviva and Tesco. Theyâve turned some of their work into a book which you can buy here.
Some of the things that stood out for me:
Whatâs the number one thing you look for in a high performing culture? How internal are they? How much time are they spending on themselves vs the outside world?Only 28% of workers say they are connected to purposeCulture is what are you committed to as group - emotional commitment of what you want to createValues - before you define your values know that there are 6 core values shared amongst everyone (sometimes called the 6 Pillars of Character - Trust, respect, responsibility, fairness, caring and citizenship). These should not be your differentiator. These are universal basic expectations. You need to define something differentiatingLeaders' role is to bring energy: Satya Nadella told Microsoftâs execs: âfind the rose petals in the field of sh*tâSo how do you elevate a culture? They introduce 2 or 3 critical behaviours that elevate a culture Might be âbe kinderâ And they build a process of how you might enact those behavioursFor example Intercontinental Hotel Group
Had switched from being a hotel owner to a franchise businessCEO needed to remove silosWhat did they need? Too many people in the business didnât understand how they made money - it made spending decisions hard. So they focussed on âthink returnâAdditionally it had become complacent, so they decided to âmove fastâFinally they agreed to âtalk straightâ with each otherBecome a member at https://plus.acast.com/s/eatsleepworkrepeat.
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Isabel Berwick is a writer and podcaster who focusses on the evolving state of modern work. Iâve celebrated her podcast Working It many times here
(hereâs her specials on the 4-day week for example, or her special on meeting-free days was essential listening). I love its ability to react rapidly to the biggest news stories of the moment and to drop a snackable episode midweek.
I talked to her about her opinions on modern work, going deep on the rapidly changing world of employment and where weâre going next.
Isabel has a brand new book out, The Future Proof Career, which she says is for everyone who doesnât read books about work but wants to be better at navigating it.
Recent episodes you might have missed
The importance of trust at work - and why it's on the declineCharles Duhig on how to be a supercommunicator in your job (and your home life)Can improvements to culture fix a broken NHS trust?The Big Ange effect at Tottenham HotspurFrances Frei on the importance of training managersBecome a member at https://plus.acast.com/s/eatsleepworkrepeat.
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How should most of us think about the differences between Employee Experience and Employee Engagement.
I first spoke to Emma Bridger, who is the author of a well respected book on this topic and the founder of the EX Space, a learning community focussed on raising the bar in the Employee Experience field.
Then I picked the brains of Melanie Wheeler who leads People Communications at Sutherland, a firm widely recommended to me as outstanding in Employee Experience.
Get in touch
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Charles Duhiggâs bestseller The Power of Habit was the definitive guide to building and sustaining successful habits.
His new book, Supercommunicators, grapples with the knotty topic of creating successful interactions with others.
Itâs a thorough and dazzling read that has many applications for the way we work (and how we live our lives).
We talked about:
the single biggest thing that builds psychological safetywhy moving conversation out of small talk into deep discussion proves more satisfying than we expecthow teams should use 'who are we' conversationshow we should think about three different types of conversation (are they looking to be helped, hugged or heard?Read an extract of Charles' book here
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Many of us have worked in environments that provided bonuses or rewards for success. Maybe they took the form of team rewards or individual incentives, or end of year profit-share schemes. But do these rewards achieve what they are designed to?
Professor Uri Gneezy is the world's foremost expert on the science of incentives - and he comes with a huge warning about what such schemes actually achieve.
Eat Sleep Work Repeat is today hosted by Bruce Daisley, Ellen Scott and Matthew Cook.
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This week's Eat Sleep Work Repeat is hosted by Bruce Daisley, Ellen C Scott and Matthew Cook.
Roll up roll up as this week we talk the major trends in work and workplace culture and the big stories of the last month.
Including:
Wellness programs donât work - in TikTok form, or in Mattâs post on LinkedIn Research from Oxford University looking at the (in)effectiveness of workplace wellbeing interventions at an individual levelChronoworking GymclassgateEllen on Gen Z workersFewer and fewer of us want to go out in the evenings or weekendsThe dystopian prospect of AI interviewsBecome a member at https://plus.acast.com/s/eatsleepworkrepeat.
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I was flattered to be invited to visit the NHS trust of Barking, Havering and Redbridge last year. I spent an afternoon meeting the team and seeing the place in action.
It was an inspiring question that CEO Matthew Trainer was asking: 'can we improve the results by making it a better culture?'
What does that look like? And how is going for them?
Matthew Trainer's CEO note at the end of 2023
Video: Inside the Trust
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We often overlook the fact that trust is the basis for all good culture. I called out some of the remarkable data on this in the Work In 2024 deck.
In Slackâs August 2023 survey of over 10,000 global office workers, trust was the top determinant of employeesâ productivity scores. Employees who felt trusted were 2X as productive as those who didnât. They were 30% more likely to put in extra effort at their jobs. If we donât feel trusted weâre twice as likely to say weâre looking for
a new job.
But what role does trust play in the modern company? And how can we build it?
Mark McGinn is a senior leader at the communications agency Edelman, he talks to me about their research into trust and how we should seek to build it.
Has our organisation replaced government? Increasingly our company is the biggest thing that we believe we can have an impact on.
Mark explains that Trust in our organisation is based on four things:
Organisational abilityDependabilityIntegrityPurposeYou'll strongly enjoy downloading Edelman's Trust Barometer and also Edelman's special Trust at Work report.
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The role of managers are pivotal in our working lives but most managers aren't trained or prepared for the responsibilities that they are given.
When we look at the research from Gallup about burnout and why people hate their jobs managers are regarded as having the biggest responsibility. Half of people who say they don't rate their manager say they are looking for jobs. So what can we do to make our relationship with our managers better? I chatted to Anthony Painter from CMI.
Download the Work in 2024 deck
Chartered Management Institute research on the Accidental Manager
82% of workers entering management positions have not had any formal management and leadership trainingonly a quarter of workers (27%) describe their manager as âhighly effectiveâof those workers who do not rate their manager, half (50%) plan to leave their company in the next yearFollow Anthony on LinkedIn
Follow Anthony on Twitter
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Eat Sleep Work Repeat is hosted by Bruce Daisley, Ellen Scott and Matthew Cook. Sign up to the newsletter
We talk through the hottest topics in work:
New research says that bosses think going part-time signals the end of career ambitionRadio 5 Live's Nihal Arthanayake says he feels alienated as the only brown face in a sea of white at his workplaceBill Gates advocates for the three-day week but doesn't detail who he thinks is going to pay for itBecome a member at https://plus.acast.com/s/eatsleepworkrepeat.
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Professor Frances Frei is the biggest brain in the field of workplace culture and I was delighted to get another opportunity to talk to her.
She explains the one thing that firms should do to fix their cultures (spoiler: train their managers), why she thinks inclusion is a more important element of culture than just diversity.
The previous episode with Frances Frei
Frances and Anneâs podcast Fixable
Francesâ and Anne Morrissâ new book Move Fast and Fix Things
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Quotes from the book that I cited:
âOne way to build cynicism quickly in an organisation, something we see all the time, by the way - is to ask people for their input and then do very little with the information they give you (and take a long time to even do that)â
Robert McDonald, former CEO of P&G âOrganisations are perfectly designed to get the results they get⊠if you donât like the results you need to change the designâ.
We're often asked for a summary of how to build a workplace where everyone feels welcome. Our short answer is to recruit great people you don't already know, give them interesting work to do, and invest in them as if your company's future depends on it. If they deserve a promotion, give it to them in a timely man-ner. Don't make them wait. Don't make them go to a competitor to get the role, title, and decision rights they already earned on your watch. And in the name of all that is right and just in the world, pay them fairly and equitably for the work they do.â
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Eat Sleep Work Repeat is hosted by Bruce Daisley, Ellen Scott and Matthew Cook. Sign up to the newsletter
Is toxic culture driving your team away?
If youâre someone whose job it is think about culture, or maybe youâre a boss who has tried to communicate values to your team then todayâs episode is an essential listen.
Donald Sull and Charlie Sull are a father and son research team who have discovered extraordinary insights into values and what they look like in the real world.
Here are some articles to get you going to understand the world of the Sulls:
Toxic Culture Is Driving the Great Resignation
The Toxic Culture Gap Shows Companies Are Failing Women
Why leaders need to worry about toxic culture?
Charlie and Donald have a business that focusses on this called Culture X.
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Eat Sleep Work Repeat is hosted by Bruce Daisley, Ellen Scott and Matthew Cook. Sign up to the newsletter
This week we go deep on the latest news about work.
ITV tell staff to declare âfriendshipsâModeration staff at Facebook are suing over PTSDBBC staff given help for stress levels'We Had To Remove This Post' - brilliant novella by Hanna BervoetsOobah Butlerâs Amazon show on Channel 4Reddit anti workReddit r/LateStageCapitalismMattâs final comment about having orgasms to boost productivityBig Train sketch: 'no wanking in the office please'Become a member at https://plus.acast.com/s/eatsleepworkrepeat.
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Eat Sleep Work Repeat is hosted by Bruce Daisley, Ellen C Scott and Matthew Cook. Sign up to the newsletter
This week we go deep on the latest news about work.
We discuss:
Two thirds of bosses expect a return to the office by 2036KPMG CEO surveyDavid Foster Wallace - This is Water commencement speechShonda Rhimes âWhenever you see me somewhere succeeding in one area of my life, that almost certainly means I am failing in another area of my lifeâ80% of remote workers claim to have two jobsEmail sign-offs are changingCoffee badging as a protest against being in the officeSnail girl jobs (and the toxicity of âtrendsâ about women working less)The gendered nature of WFH assessment (participants in research were less likely to choose to hire working mothers than childless women)Become a member at https://plus.acast.com/s/eatsleepworkrepeat.
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What Ange Postecoglou changed at Spurs in his first 100 days: âThe mood has been transformedâ
Charlie writes about the oratory of Ange Postecoglou
Last week I read something wonderful about the culture of Tottenham Hotspur, I contacted the writer and it felt like it was worth putting out quickly. Weâve got a couple of podcast recorded with Matt and Ellen so weâll be back for a fuller episode next week.
Ange Postecoglou has been the manager of Spurs, Tottenham Hotspur, for around a hundred days. In that time heâs started something of a transformation. And I can tell that because the Spurs fans I know how have started smiling. Spurs have started the season well, currently sitting 2nd in the Premier League. But more than that the players seem to be happy and are playing exciting football.
There was a brilliant article by Charlie Ecceshare from The Athletic looking into the culture of the club under Ange, the article talked about how the mood of the club has been transformed.
For anyone interested in the impact that cultural change can create it was a fascinating read, full of specifics and clear actions.
Arenât all of us looking to change the mood of our jobs? I got in touch with Charlie and we talked about Postecoglou, culture and the impact that culture has on results.
In the show note youâll find links to Charlieâs articles, YouTube clips of some team talks we discuss and some other things that you might find of interest, like an interview with Gary Lineker.
Fabulous interview with Gary Lineker
Big Ange motivational speech
Thank you to Charlie, all of the articles mentioned are in the show notes. What a fabulous discussion. Iâm grateful for him taking the time to chat to me. If youâre interested in workplace culture you can sign up to the newsletter in the show notes - and also check out previous episodes on Liverpool FC, Barcelona and the All Blacks.
Further listening:
Inside Klopp's early days at LiverpoolA close look at Barcelona's cultureThe culture of the All BlacksReinventing the culture of the England team with Gareth SouthgateBecome a member at https://plus.acast.com/s/eatsleepworkrepeat.
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