Episoder
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Ryan Ragan is the Executive Director of the Automotive Service & Tire Alliance, where he focuses on enhancing value to members through innovative programs and training in the tech and tire sectors. Under his leadership, ASTA aims to expand its reach with events and educational initiatives, fostering greater involvement from the tire industry in addition to its strong mechanical service foundation. Ryan's background is rich with experience in international trade associations and nonprofits, and he brings a unique blend of business acumen and passion to his role at ASTA.
In this episodeā¦The automotive industry is undergoing significant transformations, with emerging trends and challenges shaping its future. How can industry leaders adapt to these changes to ensure continued growth and success?
According to Ryan Ragan, Executive Director of Automotive Service & Tire Alliance, adapting to changes in the automotive industry requires a focus on innovation and collaboration. He emphasizes the importance of creating opportunities for networking and deal-making, particularly through events that bring together decision-makers and vendors. By facilitating interactions between key players, the industry can foster partnerships that drive growth and address common challenges.
On this episode of Gain Traction, Mike Edge welcomes Ryan to discuss the future of the automotive service industry. They explore topics such as the expansion of industry events, strategies for increasing vendor engagement, and efforts to integrate tire services more comprehensively. Ryan shares his vision for enhancing member benefits through educational programs and networking opportunities, aiming to strengthen community ties and support business growth within the sector.
Hereās a glimpse of what youāll learn: [01:55] The Wild West origins of Ryan Ragan's hometown [02:45] How wrestling shaped Ryan's discipline and resilience [04:36] The future of Automotive Service & Tire Allianceās big events [05:49] Why networking with decision-makers is game-changing [06:07] How ASTA enhances business deal opportunities [11:55] The innovative educational tools ASTA provides for members [22:32] How ASTA raised $100,000 for hurricane relief efforts Resources mentioned in this episode: Ryan Ragan on LinkedIn Automotive Service & Tire Alliance Dustin Dobbs Dobbs Tire & Auto Centers Mike Edge on LinkedIn Tread Partners Quotable Moments: "Your ego is the most expensive thing you own. If you want to go broke, just keep following that ego." "I want you to be able to come there and do business. I want you to be able to close deals." "It's always the older generation, the next generation, how they view things and how they see things." "We're not going to lose our southern charm. It's still going to be very accessible, very down home." "I've seen a lot of good, I've seen a lot of bad." Action Steps: Engage in industry networking events: Attend industry-specific trade shows and networking events to meet decision-makers and potential partners. Utilize educational resources: Leverage member-exclusive educational programs and webinars to stay updated on industry best practices and innovations. Implement digital visual inspections: Adopt DVI technology to increase transparency with customers, fostering trust and enhancing customer satisfaction. Participate in community support initiatives: Get involved in industry charity events or local support efforts to strengthen community ties and improve public perception. Seek feedback and adapt to market needs: Regularly conduct surveys and hold town hall-style meetings with industry peers to understand the challenges and needs within the market. Sponsor for this episode...This episode is brought to you by Tread Partners.
At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.
By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.
Weāve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmerās Auto Care Center bring extreme growth in paid leads, ROI, and searches.
So, what are you waiting for?
Visit www.treadpartners.com or email [email protected] to learn more.
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Seth Glauberman is the President of Malco Tools. A fourth-generation member of the family company specializing in automotive detailing products, Seth has been with Malco Tools for 20 years. The company focuses on professional-grade products, while also venturing into products for discerning do-it-yourselfers.
Jim Ring is the Owner and Partner at Ringbrothers, a company known for creating custom car parts and restoring and modifying cars. Jim and his brother began their company because they had difficulty finding high-quality, unique car parts. Their passion for cars led them from restoring cars to modifying them and eventually to creating the parts they needed.
Justin Rae is the CEO and Co-founder of Cinch, a company that provides data science and automation tools for the automotive service and repair industry. Cinch's software helps shops send service reminders, predict needed services, and understand customer value. Justin has attended SEMA five times, and believes it is an important show for anyone in the automotive space.
Brock Swentzel is the President of Wholesale at S&S Tire, a company celebrating its 50th anniversary. Brock comes from a family with a long history in the industry, as his grandfather started the company in 1974. S&S Tire is aiming to expand its business in the Southeast region of the United States.
Mike Graber is the President and CEO of Toyo Tires. His experience spans across the industry from sales to product development. In addition to a passionate commitment to product quality and customer engagement, Mike believes genuine relationships and people play a significant role in the success of the tire industry.
Sonny McDonald is Sr. National Training Manager at Toyo Tires Corp USA. He has held that position for over 22 years, after working for a decade as a sales representative for The Tire Rack.
In this episodeā¦The automotive industry is a dynamic landscape where innovation and collaboration are essential for success. How can industry leaders leverage their experiences to foster growth and adaptability in this competitive environment?
According to Seth Glauberman from Malco Tools, Jim Ring from Ringbrothers, Justin Rae from Cinch, Brock Swentzel from S&S Tire, and Mike Graber and Sonny McDonald from Toyo Tire, building strong relationships and embracing innovation are critical to thriving in the automotive sector. They emphasize the importance of networking at events like SEMA, where connections with customers, partners, and suppliers can lead to new opportunities. Additionally, they note the value of adapting to market changes through innovative products and data-driven strategies that enhance customer engagement and service.
On this episode of Gain Traction, join host Mike Edge at SEMA, where he talks to Seth, Jim, Justin, Brock, Mike, and Sonny about the significance of networking and collaboration in the automotive industry. The guests share insights on innovative products, custom parts manufacturing, data-driven customer service tools, and strategies for distributor growth. Their conversations highlight how fostering relationships and embracing change can drive success in a rapidly evolving marketplace.
Hereās a glimpse of what youāll learn: [03:24] How Malco Tools is reaching new customers [05:00] The unique innovations Ringbrothers uses to reinvent car parts [09:24] How Cinch uses data science [08:29] Why SEMA is crucial for automotive networking [15:20] The way S&S Tire celebrated its 50th anniversary [21:32] Why Toyo Tire partners with the LA Dodgers [24:07] The new products Toyo Tire is launching Resources mentioned in this episode: Seth Glauberman on LinkedIn Malco Tools Jim Ring Ringbrothers Justin Rae on LinkedIn Cinch Brock Swentzel in Modern Tire Dealer S&S Tire Mike Graber on LinkedIn Sonny McDonald on LinkedIn Toyo Tires SEMA Mike Edge on LinkedIn Tread Partners Quotable Moments: "For us, the thing about SEMA is we can meet our customers, future customers, and really, it's about building relationships." - Seth Glauberman "SEMA is by far the best place to show off your products and vehicles; it's always been really good to us out here." - Jim Ring "Cinch is a data science and automation tool specifically designed for the automotive service repair space to help with service reminders." - Justin Rae "We're a growing company looking to continue to expand across the southeast as a distributor." - Brock Swentzel āIt's an homage to all the builders that are out there that want to feature Toyo and that's what we're all about.ā - Mike Graber Action Steps: Build strong relationships in the industry: Networking with current and potential customers is crucial for growth. Innovate and diversify product offerings: By continuously innovating and diversifying offerings, companies can cater to niche markets and adapt to changing consumer preferences. Leverage data and automation: Businesses can provide personalized customer experiences, improve retention, and optimize operations. Explore new opportunities for expansion: Companies can increase their market presence and capitalize on emerging trends in the industry by actively seeking expansion. Showcase products at key industry events: Engage with enthusiasts, highlight products, and strengthen brand recognition, capturing the attention of potential clients and partners. Sponsor for this episode...This episode is brought to you by Tread Partners.
At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.
By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.
Weāve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmerās Auto Care Center bring extreme growth in paid leads, ROI, and searches.
So, what are you waiting for?
Visit www.treadpartners.com or email [email protected] to learn more.
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Roy Littlefield IV currently serves as Vice President of Government Affairs for the Tire Industry Association. He currently works on both state and federal legislation and has testified and submitted testimony on a variety of issues impacting the industry. Roy also helps to publish a variety of legislative newsletters for the Tire Industry Association.
Sam Felberbaum is the President of Prinx and Fortune brand tires. He has over 20 years of experience helping companies grow and improve customer retention and revenue. He has spent the last two years in his role at Prinx Chengshan Tire and previously worked for eight years at Toyo Tires.
Lance Bullock is the President of OE Wheels, 4PLAY Wheels, and Defiant Wheels. Lance has contributed to the modernization, direction, and growth of OE Wheels for over two decades. The companyās Defiant Wheel recently won a SEMA design award.
Norris Marshall is Co-founder of Blueprint Engines and serves on the board for SEMA. His company manufactures crate engines for a variety of makes and models and strives to make it easier for enthusiasts to modify their vehicles.
Michael Mathis is the President of Atturo Tires. Atturo had a record-breaking year, increasing brand awareness through sports sponsorships and a national TV campaign. The company is launching the Trailblade HT, a new all-weather tire, and adding 20 new sizes to their A810 performance tire.
In this episodeā¦The automotive aftermarket industry is facing challenges and opportunities as technology evolves and consumer preferences shift. How are industry leaders addressing issues like right to repair, product innovation, and market expansion?
According to Roy Littlefield IV, Sam Felberbaum, Lance Bullock, Norris Marshall, and Michael Mathis, the industry is actively working on several fronts. They emphasize the importance of right to repair legislation, with efforts being made at both state and federal levels to ensure independent repair shops can access vehicle repair information. Product innovation is also a key focus, with companies developing new tire designs, wheel styles, and engine solutions to meet changing consumer demands. Additionally, these leaders highlight the significance of trade shows like SEMA for networking, showcasing new products, and building relationships with customers and partners.
On this episode of Gain Traction, join host Mike Edge at SEMA, where he talks to Roy, Sam, Lance, Norris, and Michael about right to repair legislation, new product launches, the importance of face-to-face interactions at trade shows, sports marketing strategies, and the value of industry associations like SEMA. They also discuss market trends, product innovations, and strategies for growth in the automotive aftermarket industry.
Hereās a glimpse of what youāll learn: [02:20] How TIA advocates for the tire industry at SEMA [04:02] The progress of the Right to Repair Act [06:01] Prinx and Fortune's innovative strategies at SEMA [08:53] The evolution of aftermarket wheels with OE and 4Play [11:16] How BluePrint Engines easily enhances car performance [12:10] SEMA's impact on building industry relationships [14:27] Ayturo Tires' new releases and sports marketing success Resources mentioned in this episode: Roy Littlefield IV on LinkedIn Tire Industry Association Sam Felberbaum on LinkedIn Prinx Chengshan Tire Fortune Tires Lance Bullock on LinkedIn OE Wheels 4PLAY Wheels Defiant Wheels Norris Marshall on LinkedIn BluePrint Engines Michael Mathis on LinkedIn Atturo Tires SEMA Show Mike Edge on LinkedIn Tread Partners Quotable Moments: "We got as far as we ever have with a federal bill. The Repair Act had 56 bipartisan co-sponsors split right down the middle and for the first time we got it passed out of the subcommittee unanimously." - Roy Littlefield IV āWe will have a new Prinx and Fortune AT2 product that will be launched in the second quarter of 2025 ā we're very excited about that.ā - Sam Felberbaum āWe're very proud of our aftermarket line, 4PLAY Wheels, for trucks, Jeeps, and SUVs. That's our industry-defining patented products.ā - Lance Bullock āWe are a crate engine manufacturer and we manufacture engines that will go in GM cars, Ford cars, Chrysler cars. These are 100% new engines and most of the content is our own." - Norris Marshall "We were on some 200 different broadcasts for Major League Baseball games this year. We're getting into the NHL. We've got NBA courtside signage going right now. And then our national TV campaign has really done a lot to raise our brand awareness."- Michael Mathis Action Steps: Attend industry trade shows: Engaging in events like SEMA provides a unique opportunity to meet industry leaders and potential collaborators in one place. Enhance networking skills: Networking effectively is crucial for building relationships with customers and partners. Stay informed on legislative issues: Awareness and participation in advocacy can ensure that your business supports favorable legislation and adapts to potential regulatory changes. Leverage marketing opportunities: By exploring diverse promotional platforms, you can reach broader audiences and solidify your brandās presence in the market. Invest in product innovation: Continuously develop and introduce new products to meet evolving market demands. Sponsor for this episode...This episode is brought to you by Tread Partners.
At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.
By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.
Weāve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmerās Auto Care Center bring extreme growth in paid leads, ROI, and searches.
So, what are you waiting for?
Visit www.treadpartners.com or email [email protected] to learn more.
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Don Detore, Editor at Tire Business, oversees the daily editorial operations of Tire Business, the leading trade magazine for the tire industry published by Crain Communications. Don also has experience as a managing editor, adjunct professor, and executive editor.
Clint Young, President and Chief Operating Officer at Point S Tire and Auto Service, has been with the company for almost 10 years. Clint's role focuses on creating growth and improving the member experience at Point S Tire, which has more than 350 points of sale across the US.
Doug Kershaw is Head of Operations at Ferentino Tire USA, with a proven history of developing and executing strategic initiatives. He previously served as Executive Vice President of KAL Group and as President - USA of BKT Tires, where he generated over $700K in sales in the first 2 months.
Melanie White, CEO at Hellwig Suspension Products, is the fourth generation leader of the family-owned business. She also serves on industry committees, demonstrating her leadership and dedication to the automotive aftermarket sector.
Scott Bishop, Vice President of Independent Channel Sales at Sailun Tire Americas, has over 20 years of experience in the tire industry. Scott joined Sailun in August 2024 after spending five years at Falken Tire in various sales roles.
In this episodeā¦The automotive industry thrives on relationships, innovation, and timely information. How do industry leaders leverage events like SEMA to strengthen their businesses and stay ahead in a rapidly evolving market?
Don Detore from Tire Business, Clint Young from Point S Tire and Auto Service, Doug Kershaw from Ferentino Tire USA, Melanie White from Hellwig Suspension Products, and Scott Bishop from Sailun Tire Americas all agree that SEMA serves as a crucial hub for networking, showcasing products, and staying informed about the latest trends. They emphasize the importance of face-to-face interactions with partners, customers, and peers from around the world. This annual event provides a unique opportunity to establish new connections, reinforce existing relationships, and gain insights into emerging technologies and market demands, all of which are vital for business growth and adaptation in the automotive sector.
On this episode of Gain Traction, join Mike Edge at SEMA, where he chats with Don, Clint, Doug, Melanie and Scott about the importance of industry relationships, the global reach of tire organizations, the role of trade shows in product showcasing, and the value of timely industry news. They discuss how SEMA facilitates networking, product launches, and staying updated on automotive trends.
Hereās a glimpse of what youāll learn: [03:48] How Tire Business breaks and expands on industry news [05:48] The value of SEMA as a relationship-building platform [07:25] The scale of Point S Tireās operations and impact on the tire and auto industry globally [09:25] How SEMA inspires with new technology and lifelong friendships [13:31] SEMA's role in showcasing products and building connections [16:13] SEMA: A week for networking and impactful meetings Resources mentioned in this episode: Don Detore on LinkedIn Tire Business Clint Young on LinkedIn Point S Tire and Auto Service Doug Kershaw on LinkedIn Ferentino Tire USA Melanie White on LinkedIn Hellwig Suspension Products Scott Bishop on LinkedIn Sailun Tire Americas SEMA Show 2024 Mike Edge on LinkedIn Tread Partners Quotable Moments: "SEMA is important to us because we like to establish, maintain, and promote our relationships with everybody in the industry." - Don Detore "The owner gets to keep their name, they keep doing business as they normally would. They just get all the benefits of a much larger organization." - Clint Young āI just saw one guy I hadn't seen in five years. Really, really good to be back here, and I really do like the show.ā - Doug Kershaw "SEMA is this great place that we get to show off our products. We get to connect with our customers." - Melanie White "Things are still bought and sold with relationships. This is a great week to be here." - Scott Bishop Action Steps: Partner with leading industry publications: Elevate your platform by aligning with established authorities in your industry. Develop a unique series of informational content: Provide your audience with specialized knowledge and keep them engaged over time. Focus on relationships and networking at industry events: Facilitate new partnerships and strengthen existing connections. Emphasize prompt and in-depth news reporting: Keep your audience informed and position your platform as a go-to resource. Encourage innovation and showcase new products at industry shows: Highlight your progressive approach and commitment to industry advancements. Sponsor for this episode...This episode is brought to you by Tread Partners.
At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.
By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.
Weāve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmerās Auto Care Center bring extreme growth in paid leads, ROI, and searches.
So, what are you waiting for?
Visit www.treadpartners.com or email [email protected] to learn more.
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Mike Burns is the Sales Director at Independent Tire Dealers Group, a company that supports independent tire dealers across the US by providing competitive buying power and networking opportunities. Under Mike's leadership, ITDG has achieved a 40% increase in locations over the past four years, expanding to 1,174 points of sale. Originally from New Jersey, Mike's career in the tire industry began at a Pep Boys store. He now resides in Houston, Texas with his wife and four daughters.
In this episodeā¦In an industry where competition is fierce, how does one independent tire dealer stand out and thrive? What strategies can turn a set of challenges into stepping stones for growth? Is there a way to leverage collective experience and resources while maintaining one's independence?
Mike Burns, the Sales Director for the Independent Tire Dealer Group, offers insights into these questions by sharing his own journey from dishwashing at Boston Market to a leadership role in the tire industry. Through his career progression ā from working at Pep Boys and Bridgestone Firestone to eventually joining ITDG ā Mike underlines the importance of real-world experience, networking, and continuous learning. He emphasizes how ITDG helps independent dealers by providing a platform for growth, offering competitive programs, and fostering a network of like-minded professionals to share knowledge and support. The discussion also delves into the importance of balancing professional demands with personal growth, highlighting how skills learned in retail environments can translate to executive management.
On this episode of Gain Traction, Mike Edge talks to Mike Burns about empowering independent tire dealers. They discuss ITDG's growth strategy, the significance of next-gen initiatives, and how Mike advises and supports ITDG members. The conversation paints a vivid picture of the tire industry, emphasizing the importance of relationships, adaptability, and strategic growth. With anecdotes from his personal and professional life, Mike highlights the value of community and collaboration in a competitive market.
Hereās a glimpse of what youāll learn: [01:34] Meet Mike Burns: a voice made for radio [04:21] Mikeās unlikely journey from New Jersey to Texas [05:57] How Bridgestone shaped Mikeās future [17:05] Preparing future leaders in the tire industry [19:26] ITDG membership: listening and offering the right solutions [29:06] Mikeās golden rule for success: treating people right Resources mentioned in this episode: Mike Burns on LinkedIn Independent Tire Dealers Group Pep Boys Robert Everett on LinkedIn Bridgestone Americas Mike Edge on LinkedIn Tread Partners Quotable Moments: "You learn how to manage people. You learn how to manage your expenses. You learn how to handle customers." "Our mission is about enabling them to make the best possible decisions for their business." "Buy like you have 1,100 stores. We're like an equalizer." "Our story for as long as ITDG has been around is really one of growth." "Treat people the way that you would want to be treated, because it all comes back to you in the end." Action Steps: Build strong industry relationships: Networking with peers and industry leaders can provide valuable insights and opportunities for growth. Seek continuous education and training: Pursuing further education, such as a MBA, or engaging in industry-specific training programs can enhance leadership and business management skills. Utilize technology for efficiency: Implementing technology and digital tools can streamline operations and improve customer service. Embrace a customer-centric approach: Focusing on customer satisfaction and service quality can lead to business success. Engage in next-generation leadership programs: Preparing the next generation to take on leadership roles ensures the continuity and success of the business. Sponsor for this episode...This episode is brought to you by Tread Partners.
At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.
By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.
Weāve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmerās Auto Care Center bring extreme growth in paid leads, ROI, and searches.
So, what are you waiting for?
Visit www.treadpartners.com or email [email protected] to learn more.
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Dustin Dobbs is the President of Dobbs Tire & Auto Centers, a family-owned business headquartered in Saint Louis, Missouri, specializing in tire and auto repair services. Under his leadership, Dobbs Tire & Auto Centers has expanded to over 50 locations across Missouri, Illinois, and Texas, continuing the legacy started by his grandfather in 1976. Dustin was immersed in the family business from a young age, instilling in him a strong work ethic and commitment to the company's culture and values.
In this episodeā¦The automotive industry is built on a foundation of family businesses and strong work ethics. How do successful multi-generational companies maintain their culture while expanding?
According to Dustin Dobbs of Dobbs Tire & Auto Centers, the key to maintaining a strong company culture during expansion is employee empowerment. He emphasizes the importance of supporting staff, providing training, and offering opportunities for career growth. Dustin highlights unique initiatives like hand-delivering Thanksgiving turkeys, hosting company-wide events, and taking managers and their spouses on annual trips to Mexico. He maintains that these practices set them apart from larger competitors and are crucial to their success.
On this episode of Gain Traction, Mike Edge welcomes Dustin to chat about his family's business history, work ethic, and recent expansion into Texas. They discuss how to approach maintaining company culture during growth, the importance of community involvement, and strategies for empowering employees. Dustin also shares insights on partnering with private equity while preserving core values.
Hereās a glimpse of what youāll learn: [01:18] Dustin Dobbs discusses his journey in the tire industry from childhood [04:45] How early lessons in work ethic shaped Dustin's career [08:20] Dobbs Tire & Auto Centersā expansion into Texas and future plans [10:35] The secret to Dobbs Tire's long standing community reputation [09:25] Empowering employees: The key to Dobbs Tire's success [13:30] The importance of maintaining company culture amidst growth [19:20] Insights on balancing effort and attitude for success [25:30] Inspiring lessons in resilience and perseverance from sports Resources mentioned in this episode: Dustin Dobbs Dobbs Tire & Auto Centers Reid Parman on LinkedIn Big Chief Tire Mike Edge on LinkedIn Tread Partners Quotable Moments: "Hard work beats talent when talent doesn't work hard." "Dobbs isn't really a brand; it's more of a people, a culture." "You can control two things: your effort and your attitude." "Empower your people. Micromanaging hinders natural growth." "If you can tell me on every play I hustled and did the best I could, then you can walk off that field and feel certain." Action Steps: Foster a strong work ethic: Cultivating a strong work ethic can lead to personal and organizational success. Empower and support your team: Allow team members to take charge and make decisions to facilitate natural growth and innovation. Maintain meaningful traditions and practices: Continuing traditions like company-wide events can strengthen team culture and loyalty. Focus on training and development: Ensuring your team reaches its full potential addresses skill gaps and positions your team for long-term success and adaptability. Balance tradition with growth: While pursuing expansion, maintain core cultural values and practices to maintain the essence of your organization. Sponsor for this episode...This episode is brought to you by Tread Partners.
At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.
By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.
Weāve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmerās Auto Care Center bring extreme growth in paid leads, ROI, and searches.
So, what are you waiting for?
Visit www.treadpartners.com or email [email protected] to learn more.
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Reed Parman is the President and Owner of Big Chief Tire, a company specializing in tire sales and auto services with five locations in Jacksonville, Florida. Big Chief Tire was founded in 1961, and Reedās leadership has helped maintain its reputation for excellent customer service and long-term employee retention. Reed grew up in the tire business, starting by changing tires as a teenager, and has been instrumental in modernizing the company by implementing a digital inspection process to enhance customer transparency.
In this episodeā¦The automotive industry can be challenging for consumers to navigate, especially with the growth of large chain stores. How can a smaller business stand out and build customer loyalty?
According to Reed Parman of Big Chief Tire, transparency is key to building trust with customers. This includes using digital inspections to provide visual evidence of necessary repairs and clearly communicate the overall health of the customer's vehicle. Building relationships with customers is another important factor, which can be achieved by having tenured employees who provide consistent and reliable service.
On this episode of Gain Traction, Mike Edge talks with Reed about the history of Big Chief Tire, a family-owned business founded in 1961. He shares how his family has shaped the company's culture and values, emphasizing the importance of empowering employees and creating a family-like atmosphere. Reed discusses the challenges and rewards of running a multi-generational business and highlights Big Chief Tire's commitment to transparency and customer relationships as key differentiators in a competitive market.
Hereās a glimpse of what youāll learn: [01:55] How Reed Parman got his start in the tire business as a teenager [03:08] Why having the right people in the right seats is important [05:16] The origin of Big Chief Tire through a handshake deal [06:38] Reed reveals how his great-grandmother saved the family business [12:31] How empowerment impacts Reed's leadership style [15:41] Differentiating Big Chief Tire from competitors with transparency and trust [20:07] Transitioning from handwritten orders to a digital system [26:55] Reed shares a touching story of family and business resilience Resources mentioned in this episode: Reed Parman on LinkedIn Big Chief Tire Jared Kugel on LinkedIn Tire Agent Mike Edge on LinkedIn Tread Partners Quotable Moments: "It's a huge undertaking to make sure that you have the right people in the right seats." "When there's trust in the automotive customer relationship, it changes everything." "If he supports me this much, it's got to be a good idea." "Our goal is to develop relationships and customers for life." "Our people are our story." Action Steps: Focus on talent placement: Placing the right people in the right seats can boost morale and productivity, addressing the challenge of inefficiency in operations. Empower and trust employees: Empowering team members fosters innovation and confidence, which can lead to better decision-making and a strong organizational culture. Prioritize transparency with customers: Implementing practices such as digital inspections can build trust with customers by differentiating from less personable competitors. Recognize and retain long-serving employees: Maintaining a stable and experienced workforce can be crucial for sustaining business success and continuity. Adapt and innovate tech: Streamline operations and improve accuracy, meeting the challenge of keeping up with industry advancements. Sponsor for this episode...This episode is brought to you by Tread Partners.
At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.
By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.
Weāve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmerās Auto Care Center bring extreme growth in paid leads, ROI, and searches.
So, what are you waiting for?
Visit www.treadpartners.com or email [email protected] to learn more.
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Jared Kugel is the CEO and Founder of Tire Agent, an innovative e-commerce platform revolutionizing how consumers purchase and install tires across the US. Tire Agent has been recognized as one of the fastest-growing companies, ranking #936 on the Inc. 5000 list, with Jared himself being a 2024 finalist in the New York area's Ernst & Young Entrepreneur of the Year. An expert in automotive, e-commerce, and fintech, Jared is dedicated to providing exceptional customer service and fostering strong partnerships within the tire and automotive industry.
In this episodeā¦The automotive industry is known for its tight-knit community and loyal professionals who often spend their entire careers in the field. How did one entrepreneur leverage this industry culture to build a successful e-commerce tire business from scratch?
According to Jared Kugel, Tire Agent started with a simple LinkedIn message and evolved through multiple iterations before finding its footing as an online tire retailer. Jared faced numerous challenges, including financial hardships and countless rejections from investors, but persevered through sheer determination and the support of industry connections. His journey highlights the importance of adaptability, resilience, and building solid relationships within the automotive sector.
On this episode of Gain Traction, Mike Edge welcomes Jared to discuss his entrepreneurial journey in the tire industry. They discuss Jared's background, the inception of Tire Agent, early challenges in fundraising and business development, and the company's growth into a successful e-commerce platform. Jared also shares personal anecdotes that illustrate the dedication required to launch a startup in the competitive automotive market.
Hereās a glimpse of what youāll learn: [01:54] Jared Kugel's first job and early challenges [02:56] Managing 15 kids versus managing 100 adults: Jared's perspective [03:35] The journey from family tire business to founding Tire Agent [07:39] Jared's LinkedIn message that led to a $750,000 investment [11:17] How Tire Agent pivoted multiple times before finding success [17:32] Crazy customer service stories [21:25] The comprehensive structure of Tire Agent's customer service [23:24] How Tire Agent partners with dealers for mutual growth Resources mentioned in this episode: Jared Kugel on LinkedIn Tire Agent Eric Gill on LinkedIn Gills Point S Tire & Auto Service Mike Edge on LinkedIn Tread Partners Quotable Moments: "I was answering the calls on holidays, weekends, and the middle of the night. I did not celebrate a holiday or birthday; I was all in." "If it no longer is fun or you don't enjoy it anymore, you shouldn't be doing it ā because this is something you'll do half your day." "You can never be happy if you never experience sadness ā you appreciate the highs that much more." "We want to create a foundation of friendship and family when you're building a business because that's what helps grow." "Without customers, there is no business; if you take care of your customers, they will take care of you." Action Steps: Personalize customer interactions: This builds a deeper connection with customers and ensures they feel valued. Invest in comprehensive staff training. This will ensure that staff is knowledgeable and prepared to offer the best customer service, reduce errors, and enhance customer satisfaction. Implement a dedicated post-sale support team: Creating specialized teams for post-sale support, such as warranty handling and package tracking, ensures that customers have a seamless experience even after the purchase. Leverage multi-channel customer acquisition: By partnering with platforms like Tire Agent, dealers can gain additional customers without extra marketing expenditure, thus diversifying their customer acquisition channels. Regularly review and update customer service protocols: Adapting to changing market conditions ensures the business stays responsive to customer needs. Sponsor for this episode...This episode is brought to you by Tread Partners.
At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.
By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.
Weāve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmerās Auto Care Center bring extreme growth in paid leads, ROI, and searches.
So, what are you waiting for?
Visit www.treadpartners.com or email [email protected] to learn more.
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Kermit Pridemore is Co-owner of Smoky Hill Auto Service in Aurora, Colorado, bringing years of family business experience into his own venture. Kermit's approach to business is heavily influenced by his father's lessons on identifying important priorities, championing impeccable customer service and trust-building in the automotive industry. With a keen interest in multi-store operations and staff training, he aims to expand his business while maintaining high service standards. He is also a coach, involved in peer groups and provides SWOT analyses nationwide. Kermit is dedicated to improving the reputation of auto services by focusing on genuine customer care.
In this episodeā¦The automotive service industry thrives on trust and relationships between businesses and their customers. How can auto service shops build and maintain this trust while providing exceptional service?
According to Kermit Pridemore of Smoky Hill Auto Service, building trust with customers is paramount. He emphasizes the importance of being honest, taking care of people, and offering advice without pressuring them to make immediate repairs. Kermit believes in creating a relational experience for the customer rather than a transactional one, focusing on community trust and delivering the highest level of service in the industry.
On this episode of Gain Traction, Mike Edge chats with Kermit about his family's history in the auto service industry, the story of how he met his wife, and his approach to running Smoky Hill Auto Service. They discuss the importance of soft skills in customer service, learning from successful businesses outside the automotive industry, and Kermit's plans for future expansion.
Hereās a glimpse of what youāll learn: [01:29] How Kermit Pridemore's family business legacy shapes his approach to auto service [02:25] Kermit's daring story about how he met his wife [03:36] The importance of creating lasting relationships with customers for multi-generational business success [04:16] Why Kermit believes community trust is the cornerstone of a successful auto service business [11:19] How personalizing service based on customer needs leads to business growth [21:12] āOne more,ā Kermitās favorite motivational tactic [28:06] Expansion plans and the road ahead for Smoky Hill Auto Service Resources mentioned in this episode: Kermit Pridemore on LinkedIn Smoky Hill Auto Service Chris Barry on LinkedIn Independent Tire Dealer Group Mike Edge on LinkedIn Tread Partners Quotable Moments: āYou start at the bottom; you work every single position in this company if you want to get to the top." "It's all about people. Why can't we look at what Walmart does, or what Chick-fil-A does?" "I'd say it is even more valuable, now that service is so much harder to find anywhere." "I left an outfit that had changed after it was sold because it turned into almost transactional versus relational." "The terminology my father uses quite often is, 'Hey guys, let's go do this. We can't screw it up any more than the people we've worked for.'" Action Steps: Identify what is the most important task at the moment: Prioritizing tasks helps maintain focus and prevents being overwhelmed. Establish trustworthiness in your business operations: Trust is the backbone of customer retention. Embrace and maintain high standards across all business locations: Consistency ensures customer satisfaction and sets the stage for expansion. Personalize services based on customer needs and expectations: Adapting services based on customer profiles can lead to business growth. Adopt the 'one more' philosophy in daily tasks: The idea of doing 'just one more' can result in significant incremental growth over time. Sponsor for this episode...This episode is brought to you by Tread Partners.
At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.
By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.
Weāve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmerās Auto Care Center bring extreme growth in paid leads, ROI, and searches.
So, what are you waiting for?
Visit www.treadpartners.com or email [email protected] to learn more.
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Chris Barry is Vice President of Sales at Independent Tire Dealer Group. Since 1998, Chris has significantly contributed to the company's growth. He started his career selling incense door-to-door and later managed an athletic shop frequented by celebrities in Southern California. Chris transitioned into the tire industry with AKH Discount Tires, gaining comprehensive knowledge. At ITDG, heās played a pivotal role in expanding the group from regional to nationwide, overseeing the introduction of new programs and partnerships. Chris' deep commitment to customer relationships is evident as he continues to drive sales and promote dealer success.
In this episodeā¦The automotive industry is constantly evolving, with new challenges and opportunities emerging for independent tire dealers. How can these dealers stay competitive and profitable in today's market?
According to Chris Barry of Independent Tire Dealer Group, joining a buying group can provide significant advantages. By pooling resources and purchasing power, independent dealers can access container-level pricing, exclusive manufacturer programs, and increased profit margins. Chris emphasizes the importance of market protection, collaborative relationships among members, and the "band of brothers and sisters" mentality that fosters a family-like atmosphere within the group.
On this episode of Gain Traction, Mike Edge welcomes Chris to discuss his career journey, the growth of Independent Tire Dealer Group, and the benefits of membership. They explore ITDG's expansion plans, the importance of personal relationships in business, and Chris' approach to customer service.
Hereās a glimpse of what youāll learn: [01:20] How Chris Barry got started in sales by selling incense in his neighborhood [03:35] Chris discusses his unique experiences, including his first job parking cars for celebrities [04:46] How Chris transitioned from retail management to the tire industry [09:57] Independent Tire Dealer Groupās beginnings and growth from $16 million to hundreds of millions [11:11] The regional opportunities and market protection ITDG provides its members [13:13] Why the strength of ITDG lies in the collaborative power of its members [17:44] Chris outlines the one-, three-, and five-year outlooks for ITDG's expansion [19:36] How ITDG focuses on member education to maximize their success [22:52] Chris shares a surprising personal connection to Wayne Gretzky and the NHL Resources mentioned in this episode: Chris Barry on LinkedIn Independent Tire Dealer Group Darren McLea on LinkedIn Logan Wilks on LinkedIn Mike Burns on LinkedIn Jason Rook on LinkedIn Hercules Tires Wayne Gretzky Mike Edge on LinkedIn Tread Partners Quotable Moments: "When youāre out there selling hoops and meeting people, just kill them with kindness." "Treat people the way that you expect to be treated." "My father owned an incense company, and we didn't have a lot of money ā heād give me packs of incense and say, āGo sell these if you want money for baseball cards.ā" "We knew it was Thursday nights, and me and the guys would always bring a football, playing catch, and Jim Plunkett would tell us to run routes." "If you work together, you accomplish a lot." Action Steps: Embrace the ākill them with kindnessā approach: Emphasizing positivity and kindness in interactions can lead to better relationships and unexpected opportunities. Collaborate and share resources: Leveraging collective resources enables smaller businesses to compete more effectively via cost-saving and value creation. Prioritize market protection for stability: Implementing a strategy that respects territorial boundaries establishes a fair and predictable competition field. Develop versatility and deeper industry knowledge: Expanding oneās understanding of products and services enhances the ability to serve diverse customer needs effectively. Cultivate a family-oriented culture in business: Building a business environment that values camaraderie and mutual support leads to a more engaged and committed team. Sponsor for this episode...This episode is brought to you by Tread Partners.
At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.
By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.
Weāve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmerās Auto Care Center bring extreme growth in paid leads, ROI, and searches.
So, what are you waiting for?
Visit www.treadpartners.com or email [email protected] to learn more.
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David Brandenstein is the Key Account Manager at Prism Worldwide. Originally from Evansville, Indiana, David boasts a rich background in the chemical materials industry. He retired a few years ago before being lured back into the workforce by Prism. His career has been dedicated to supplying raw materials for daily-use products, leading him to pursue impactful recycling technology projects.
Mark Kinkelaar is the Chief Commercial Officer at Prism Worldwide. An Ohio native and Ohio State alumnus, Mark has had a long career in the chemical industry, with a focus on designing materials for automotive applications and green technology. Currently, he operates at the intersection of commercial and technical operations at Prism, where he is instrumental in leading the company's efforts to repurpose end-of-life tires into valuable new products.
In this episodeā¦The automotive industry is increasingly focused on sustainability efforts, including finding innovative solutions for end-of-life products. What happens to worn-down tires when they are no longer usable on vehicles, and how can they be repurposed?
According to David Brandenstein and Mark Kinkelaar of Prism Worldwide, approximately 300 million tires are disposed of annually in the US alone, equating to about 10 billion pounds of material. While many of these tires are burned or chopped up in landfills, Prism is working to reverse the vulcanization process and transform this waste into valuable raw materials. They are developing technologies to incorporate recycled tire content into new products, such as car mats, thermoplastic elastomers, and even back into new tires ā effectively creating a circular economy for tire materials.
On this episode of Gain Traction, Mike Edge welcomes David and Mark to discuss tire recycling and sustainability. They explore the challenges of repurposing tire materials, innovative technologies for reversing vulcanization, and potential applications for recycled tire content in various industries, including automotive, construction, and consumer goods.
Hereās a glimpse of what youāll learn: [02:27] David Brandenstein's journey from materials supplier to tire recycling innovator [03:36] Mark Kinkelaarās transition from automotive seating materials to leading the charge in tire sustainability [04:29] The unique process Prism Worldwide uses to repurpose end-of-life tires into new products [05:17] Challenges faced with recycling tires due to the vulcanization process [06:28] How a single used tire can be turned into multiple useful products [12:18] Opportunities for dealers to brand and sell sustainable car mats [18:29] How Prism stays committed to the "green without the green premium" philosophy [25:51] The importance and personal significance of contributing to a sustainable future Resources mentioned in this episode: David Brandenstein on LinkedIn Mark Kinkelaar on LinkedIn Prism Worldwide Bob Abramowitz on LinkedIn WeatherTech US Tire Manufacturers Association Mike Edge on LinkedIn Tread Partners Quotable Moments: "The secret to doing it is you have to reverse the polymerization, and that's something that's over 100 years in the making." - Mark Kinkelaar. "There are two kinds of people ā those who are takers and those who try to make the world a better place." - David Brandenstein. "It's green without the green premium; that's the key." - David Brandenstein. "We're solving some pretty big problems in a lot of different ways." - Mark Kinkelaar. Action Steps: Support sustainable products: this encourages manufacturers to follow green practices, reducing environmental impact. Encourage transparency. This will pressure companies to improve their sustainability efforts and can boost the demand for recycled materials in new products. Collaborate for sustainability: Collaboration can scale the use of sustainable materials, significantly reducing waste. Educate on whatās possible: education helps build consumer confidence in recycled products, driving market demand and inspiring further innovation. Practice daily sustainability. Individual action can inspire others, creating a collective effort that can have a significant positive environmental impact. Sponsor for this episode...This episode is brought to you by Tread Partners.
At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.
By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.
Weāve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmerās Auto Care Center bring extreme growth in paid leads, ROI, and searches.
So, what are you waiting for?
Visit www.treadpartners.com or email [email protected] to learn more.
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Eric Gill is the President and CEO of Gills Point S Tire & Auto Service. A seasoned entrepreneur, Eric masterminded the expansion of Gills Point S Tire & Auto Service from a solitary tire store to 71 locations across 24 years. His background includes a marketing and accounting degree, state tax return filing for Weyerhaeuserās corporate department and an impactful tenure as a manager for Target stores. At a young age, Eric pivoted to the tire industry through a merger that set the stage for his current success.
In this episodeā¦The tire and auto industry constantly evolves, with businesses needing to adapt and grow to remain competitive. How do some companies manage to expand from a single location to a large chain in this dynamic environment?
According to Eric Gill of Gills Point S Tire & Auto Service, the secret to his businessās growth lies in focusing on people and seizing opportunities. He emphasizes the importance of recognizing and nurturing talent from within, which allows for organic expansion by promoting capable individuals to managerial positions. Additionally, strategic partnerships and acquisitions, such as purchasing stores from retiring owners, have expanded the business while maintaining a strong team culture. This approach has enabled Eric to grow his business from a single store to a network of 71 locations over 24 years.
On this episode of Gain Traction, Mike Edge welcomes Eric to discuss his journey from managing a single tire store to overseeing a network of 71 locations. The conversation touches on Ericās initial steps in the industry and his strategic approach to growth. They also explore the importance of company culture, mentorship, and the challenges of managing a rapidly expanding business. Eric shares how collaboration and shared values have been instrumental in his success in the tire industry.
Hereās a glimpse of what youāll learn: [00:03] Eric Gill details his transition from filing tax returns to steering a multi-location tire business [02:32] How Ericās early family ties to the tire industry influenced his career [03:03] The valuable management and retail skills Eric honed working at Target [05:12] Ericās strategic approach to business growth and acquisition [10:43] The importance of creating opportunities for employees within an expanding organization [16:47] How Point S Tireās co-op model benefits independent tire dealers [23:34] The unconventional path to corporate growth and the down-to-earth moments that keep the tire business real Resources mentioned in this episode: Eric Gill on LinkedIn Gills Point S Tire & Auto Service Craig Bruneel on LinkedIn Phil Wick Les Schwab Nick Fox on LinkedIn Northwest Retreaders Weyerhaeuser Nokian Tyres Mike Edge on LinkedIn Tread Partners Quotable Moments: āIf you look back at the end of the day, week, or year, itās amazing how much stuff we do right.ā āThe door is always open, but I want everyone to find their own path.ā āEnjoy all of it ā enjoy that journey and create fun memories for everyone thatās around you.ā āOur focus is just making it fun and enjoying what weāre doing.ā āOnce you take that leap of faith, the next steps arenāt so scary.ā Action Steps: Seek out seasoned professionals who can serve as mentors to learn from their wisdom and experience: This exposes you to invaluable insights and shortcuts which can help you avoid common pitfalls and achieve your goals more efficiently. Embrace a people-first approach to business, investing in relationships with both employees and customers: Strong relationships build loyalty and create a collaborative environment that can drive sustainable growth. Cultivate adaptability and a willingness to step outside your comfort zone, just as Eric transitioned from the corporate retail world to the tire industry: Being open to change can present unexpected opportunities that spark significant development in your career or business. Leverage your experience from other industries, applying those principles to build a successful model in a new field: Ericās retail expertise from Target enabled him to create an effective business and growth strategy for his tire stores. Identify and focus on your strengths while delegating tasks that are outside your expertise: Recognizing your strong suits and trusting others with tasks they are skilled at can improve your business efficiency and performance. -
Brandon Tracey is the President and Co-owner of Bay Area Point S Tire & Auto Service, which he started working for at the age of 16, initially sweeping floors at Yingling Tire Service before it was acquired by Bay Area. Under his leadership, Bay Area Point S grew and became part of the Point S network, significantly expanding its buying power and industry influence. Brandon's success is built on a foundation of customer care and employee respect, values instilled in him from early mentors in the industry. He leads with a vision that prioritizes quality customer interactions over mere pricing competition. Brandonās motivational leadership style mirrors the proactive spirit he's fostered throughout his career.
In this episodeā¦The tire and auto repair industry faces a significant challenge with the low expectations customers have regarding service quality. How can businesses in this sector elevate their customer service to exceed these expectations and foster lasting relationships?
According to Brandon Tracey of Bay Area Point S Tire & Auto Service, the key to addressing this issue lies in adopting a customer-centric approach that emphasizes hospitality and consistent communication. He suggests that businesses should focus on treating customers with respect and gratitude, ensuring they feel valued for choosing their services. By prioritizing customer satisfaction, maintaining open lines of communication, and leveraging tools like Google reviews to gauge and improve service quality, businesses can effectively raise the bar in an industry where customer service expectations are traditionally low.
On this episode of Gain Traction, Brandon joins Mike Edge to discuss his journey from sweeping floors at Yingling Tire Service to becoming the co-owning Bay Area Point S Tire & Auto Service. They explore the importance of mentorship, the value of trade schools, and strategies for finding and nurturing talent within the industry. Brandon shares insights on transforming customer service expectations and emphasizes the significance of a hospitality-driven approach in tire and auto repair.
Hereās a glimpse of what youāll learn: [1:29] How Retread, a program by Tread Partners, contributes positively to customer returns and business relationships [3:43] Brandon Tracey shares his journey from a floor sweeper to General Manager to Co-owner and President [6:35] The value of treating employees and customers well and how it impacts on business growth [7:56] How Brian's hands-on experience in various roles contributes to his understanding and leadership of the business [19:14] Why Bay Area joined Point S and how the network has provided an advantage to compete in the market [23:49] How Brandonās personal taste in movies reflects his interest in history and leadership [24:43] The importance of customer service and the principle of setting fair prices in the auto service industry [26:35] Why employee autonomy and creativity contributes to better business outcomes Resources mentioned in this episode: Brandon Tracey on LinkedIn Bay Area Point S Tire & Auto Service Craig Bruneel on LinkedIn Bruneel Point S Tire & Auto Service Seth Sands on LinkedIn Goodturn Tire & Auto Mike Edge on LinkedIn Tread Partners Quotable Moments: "I think a lot of people sometimes don't take that chance ā that opportunity to learn from people, to take everything in.ā "You can teach people tires, you can teach people everything about them, but you can't teach that work ethic." "We can be seven locations in Maryland, but we have the power of over 350 Point S dealers in the US." "Customers today are definitely different. They're all worried about, 'Are they going to call me when it's done? Are they going to keep me informed'?" "If they write me a big fat check, the least I can do is try to make them laugh today and walk them to their car." Action Steps: Prioritize customer service: Improving interactions and communication with customers can set your business apart, as satisfaction often outranks pricing concerns. Learn from industry veterans: Aspiring leaders can seek mentorship and absorb wisdom from established business figures for long-term career advancement. Embrace strategic partnerships: Joining networks like Point S can amplify your market presence and fortify your operational capabilities. Nurture employee autonomy: Granting team members the freedom to innovate can yield superior strategies and forge a stronger, more adaptable organization. Reinforce the value of work ethic: Recognize that beyond skills, cultivating a strong work ethic in employees is fundamental to delivering the exemplary service your customers deserve. Sponsor for this episode...This episode is brought to you by Tread Partners.
At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.
By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.
Weāve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmerās Auto Care Center bring extreme growth in paid leads, ROI, and searches.
So, what are you waiting for?
Visit www.treadpartners.com or email [email protected] to learn more.
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Seth Sands is the Co-CEO of Good Turn Tire & Auto, a company with a portfolio of 14 brands and 35 locations across four states, including Florida, North Carolina, Virginia, and Michigan. With an early career in finance, investment banking, and private equity, Seth shifted gears to focus on family- and founder-owned businesses. He and his partner leveraged their financial expertise to fill a gap in the tire and auto space by utilizing technology and customer-centricity to grow Good Turn Tire & Auto into a substantial platform.
In this episodeā¦The tire and auto repair industry is undergoing significant changes as businesses adapt to new technologies and customer expectations. How can companies in this sector enhance their growth by focusing on technology and customer experience?
According to Seth Sands from Good Turn Tire & Auto, the key to success in the tire and auto repair industry is leveraging technology to provide a superior customer experience while maintaining a strong focus on both employees and customers. Seth notes that the industry has traditionally been fragmented and has suffered from a lack of scalable technology solutions, which has contributed to a negative reputation. By addressing these challenges, his company has been able to expand from three to 35 locations across four states. Their strategy involves preserving the local brand identity of acquired shops while offering essential support in areas like financial management, marketing, and recruitment, thus enabling these businesses to thrive.
On this episode of Gain Traction, Mike Edge welcomes Seth to discuss the intricacies of the tire and auto repair industry. They explore maintaining local brand identities, managing front and back shop operations, and the importance of customer service. Seth shares his journey from finance to the auto industry, emphasizing empathy and honesty in customer interactions. The conversation also covers market expansion strategies and the importance of succession planning for business owners.
Hereās a glimpse of what youāll learn: [1:44] How Seth Sands' journey took him from finance to the fragmented tire and auto industry [3:46] The āplatformā approach that allows local auto brands to thrive under Good Turn's umbrella [5:25] Why preserving local brand names can be key to retaining customer loyalty [7:40] Good Turn's strategy for geographic expansion and market density [9:28] The importance of differentiating the front shop from the back shop to optimize customer experience [12:07] How a consumerization focus is changing auto shop customer service expectations [18:15] Insights into employee empowerment and open communication with management [20:47] Seth discusses his hobbies, including fishing and flying airplanes Resources mentioned in this episode: Seth Sands on LinkedIn Good Turn Tire & Auto James O'Reilly on LinkedIn Trail Tire Mavis Tires & Brakes Tire Choice Mike Edge on LinkedIn Tread Partners Quotable Moments: "It's not price, at the end of the day, that people generally care about; it's the experience and how they are treated." "The hardest thing we can do, or we try to avoid, is to enter a market and get stuck with one or two locations." "If there's some reason I need to understand something technical, we've got a lot of people that can dumb it down to a way that I can understand." "The only thing you have is your name and your word ā make sure you approach business from doing the right thing." "Ultimately, it's going to work out. As long as everyone knows that there's this, we're all playing by the same rules of the road." Action Steps: Focus on customer experience in every aspect of your business: It creates loyalty and differentiates your offerings. Prioritize honesty and integrity in all internal and external dealings: This creates trust and builds a solid reputation. Optimize the alignment between front-end and back-end operations of your business: Strengthening communication between customer-facing employees and technical staff is essential for seamless service delivery. Develop a clear succession plan or exit strategy long before it's needed: Proactive planning prevents haste and helps maximize value. Embrace technology and innovative practices to stay competitive: Adopting new technologies enhances customer engagement and business efficiency. Sponsor for this episode...This episode is brought to you by Tread Partners.
At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.
By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.
Weāve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmerās Auto Care Center bring extreme growth in paid leads, ROI, and searches.
So, what are you waiting for?
Visit www.treadpartners.com or email [email protected] to learn more.
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James O'Reilly, the Vice President of Trail Tire, is a second-generation tire industry professional with 23 years of experience. With much of his career spent in wholesale, James has navigated the industry waters, inheriting his passion for the business from his father, who clocked in 43 years. He played competitive golf with dreams of turning pro but found his true calling in the tire industry. James has been instrumental in Trail Tire's growth, overseeing the expansion to 63 stores and the addition of a digital e-commerce division. His leadership style emphasizes relationships, strategic partnerships, and adapting to change, which have been integral to Trail Tire's success in Western Canada.
In this episodeā¦The tire industry in Western Canada is a dynamic and evolving market. How does one company navigate growth and expansion in this competitive landscape?
According to James O'Reilly of Trail Tires, the company has experienced significant growth since its inception in 2019, expanding from six corporate stores to 63 stores across Western Canada. This growth has been achieved through a combination of strategies: acquiring existing businesses, partnerships with existing dealers, forming relationships with established dealers, and organic expansion.
On this episode of Gain Traction, James joins Mike Edge to chat about his journey in the tire industry, Trail Tire's growth strategy, the importance of relationships in business, and the company's approach to balancing corporate and associate stores. They also discuss Trail Tire's brand portfolio, their commitment to supporting their dealers, and James' personal insights on leadership and self-improvement.
Hereās a glimpse of what youāll learn: [1:47] James OāReilly's transition from the golf pro dream to tire industry leader [3:47] Why effective sales techniques are vital in the tire business [6:40] The expansion strategy that aligns Trail Tire's growth with market demands [10:34] The role of a balanced product portfolio in Trail Tire's success [16:08] How Trail Tire cultivates trust and community among its dealers [20:07] Books James has found valuable for self-improvement [23:00] Jamesā movie recommendation for all entrepreneurs Resources mentioned in this episode: James OāReilly on LinkedIn Trail Tire Mike Graber on LinkedIn Green Lights by Matthew McConaughey Ray Kroc Mike Edge on LinkedIn Tread Partners Quotable Moments: "I liked the people ā I had a ton of guys I looked up to in the business that were a little bit older than me, that had successful careers." "When you look back on the relationships, they're the biggest thing." "We grow as the business allows us to grow, ensuring it makes sense with our strategy and supports our dealers." "The last thing you want to do is sign somebody on board and then suddenly, you buy a store within their area." "It's all tied into the partnership, we're really lucky with the dealers we have." Action Steps: Focus on building strong relationships within your industry. Relationships can become the backbone of business sustainability and opportunities for growth. Be open to change and diversification within your business strategy. Flexibility in business practices allows for adaptation to market changes and can lead to profitability. Develop a carefully curated product portfolio that aligns with your business's strategic goals. A focused selection can streamline operations and enhance brand strength. Cultivate long-term partnerships by prioritizing trust and clear communication. Building lasting connections with associates can bring stability and foster a community-driven business model. Invest in continuous learning and self-improvement, both personally and professionally. Embracing knowledge and new perspectives can fuel innovation and personal growth, ultimately benefiting leadership and business development. Sponsor for this episode...This episode is brought to you by Tread Partners.
At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.
By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.
Weāve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmerās Auto Care Center bring extreme growth in paid leads, ROI, and searches.
So, what are you waiting for?
Visit www.treadpartners.com or email [email protected] to learn more.
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Craig Bruneel is the Owner of Bruneel Point S Tire & Service, which operates 13 shops across Idaho, and holds the position of Chairman of the Board of Point S Tire & Service. Craig's tenure in the tire and auto service industry began in childhood, where his early exposure to the family business instilled a passion for entrepreneurship and service. His experience encompasses every aspect of the tire business, from creating swim tubes for sale as a young entrepreneur to expanding his family's legacy through the adoption of the Point S co-op model. Craig's leadership has propelled not only his own shops, but also the growth of Point S across the nation.
In this episodeā¦The tire industry has a rich history of entrepreneurship and family-owned businesses. How can a family-owned tire business thrive across multiple generations?
According to Craig Bruneel of Bruneel Point S Tire & Service, the key to their success lies in hard work, innovative business practices, and a willingness to adapt and take risks. Craig shares how his father started in the tire industry and grew the business despite numerous challenges, emphasizing the importance of resilience and entrepreneurial spirit. He also discusses the value of learning from every experience, whether it's dealing with partnerships, navigating non-compete agreements, or managing a unionized workforce.
On this episode of Gain Traction, Craig joins Mike Edge to chat about the importance of customer service, the evolution of the tire industry, and the role of family in business. Craig discusses maintaining a competitive edge, the significance of community involvement, and the benefits of continuous learning and adaptation in a rapidly changing market. Whether you're an aspiring entrepreneur or a seasoned business owner, Craig offers advice and inspiration for achieving long-term success.
Hereās a glimpse of what youāll learn: [2:27] Craig Bruneel shares the story of his great-grandfather's immigration from Belgium to Idaho during World War I [10:23] How Craigās father resolved a business partnership dispute by flipping a coin [10:30] How Craig's father managed to start his own tire business while facing a 250-mile non-compete clause [14:31] Why Craig decided to pursue a college degree despite planning to take over the family business right away [18:37] The similarities between running a landscaping business and a tire business [20:10] The impact of Craigās fatherās involvement in the Idaho legislature on his own role in the family business [20:29] The importance of competition, efficiencies, and industry changes in running a successful business [21:06] Future plans for Point S, including national expansion Resources mentioned in this episode: Craig Bruneel on LinkedIn Mike Edge on LinkedIn Bruneel Point S Tire & Service Tread Partners Quotable Moments: "My dad was kind of a farm boy, and he decided he wanted to be in his own tire business." "An owner of a business has partners if they either don't have any money or don't have any guts." "Business is business ā the same principles apply to us in our little landscaping business." "Never make a deal that you wouldn't want to be on the other side of." "If everybody's goal is to solve a problem, to sell a product, to buy a product, those goals stay congruent." Action Steps: Embrace your background to inform your business approach: understanding your roots can provide unique perspectives and strengths. Execute fair business practices by ensuring mutually beneficial transactions: integrity in deals fosters long-term relationships and respect in the industry. Consider the benefits of cooperative models to bolster your independent business: joining a co-op can provide the support and competitive edge needed for market success. Continuously learn and adapt, allowing personal growth to impact professional progression: education can broaden your skill set and increase your effectiveness as a leader. Balance professional drive with personal fulfillment: cultivating hobbies and spending time with family enhances overall well-being. Sponsor for this episode...This episode is brought to you by Tread Partners.
At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.
By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.
Weāve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmerās Auto Care Center bring extreme growth in paid leads, ROI, and searches.
So, what are you waiting for?
Visit www.treadpartners.com or email [email protected] to learn more.
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Mike Allen is the entrepreneurial owner of Carfix, a three-shop operation in Raleigh and Garner in North Carolina. Serving as the President of the Board of Directors for the Automotive Service and Tire Alliance and hosting the annual ASTA Expo, Mike embodies third-generation excellence in the auto repair industry. With his grandfather founding a multifaceted auto repair business in 1937, Mike was born into an environment where the industry was a staple at home. After taking the helm, he expanded his family legacy, demonstrating growth in both his business and his passion for the automotive service community.
In this episodeā¦The automotive industry is evolving with new strategies for managing and growing repair businesses. What are the key techniques for increasing customer satisfaction and boosting revenue in the automotive industry?
According to Mike Allen of Carfix, implementing a customer-first approach is crucial for long-term success in the automotive repair business. He emphasizes the importance of transparency, clear communication, and reliable service to build trust and loyalty among customers. Additionally, Mike discusses the significance of adopting the latest technologies and training staff to stay updated with industry advancements, which can lead to more efficient operations and higher customer satisfaction.
On this episode of Gain Traction, host Mike Edge welcomes guest Mike Allen to discuss various strategies for enhancing business performance in the automotive repair sector. They cover topics such as effective marketing techniques, the benefits of investing in staff development, and the role of innovative tools in streamlining repair processes. The conversation also touches on the challenges faced by automotive repair businesses and practical solutions to overcome them.
Hereās a glimpse of what youāll learn: [0:12] How automotive entrepreneur Mike Allen expanded his family's legacy to three successful shops [2:12] Mike shares his journey from being a child in the car business to a leader shaping the industry's future [2:46] Why community involvement and customer service are important in building a lasting automotive business [4:45] The effective growth strategies of acquiring existing businesses and integrating them into a larger operation [9:00] How to elevate your automotive company with a focus on relational rather than transactional business models [25:08] The simple yet powerful core values that drive the business and personal life of a seasoned entrepreneur Resources mentioned in this episode: Mike Allen on LinkedIn Mike Edge on LinkedIn Carfix Automotive Service and Tire Alliance Tread Partners Quotable Moments: "You're a dumbass if you don't go back to the business and take it over from dad because it's such a great operation." "He trained me to negotiate with vendors and how to read financial statements and how to try to recruit, hire, retain, that kind of stuff, which I'm very thankful for." "We're in the hospitality business. It just so happens that the product we sell is fixing cars, right?ā "If somebody calls looking for tires, they're not going to get tires anywhere other than here." "Be nice, tell the truth, have fun, and be thankful." Action Steps: Harness legacy knowledge: embrace and leverage the experience and insights from previous generations to inform modern business practices. Prioritize relational business models: shift the business focus from mere transactions to nurturing long-term relationships, ensuring repeated business and customer loyalty. Broaden skill sets in business: focus on understanding broader business skills like vendor negotiations and financial management rather than just technical expertise. Expand strategically via acquisition: explore the acquisition of existing businesses as a growth strategy to increase market share efficiently. Foster core values: embed the company culture and personal life with essential principles such as integrity, gratitude, and enjoyment of work, leading to a complimenting and balanced lifestyle. Sponsor for this episode...This episode is brought to you by Tread Partners.
At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.
By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.
Weāve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmerās Auto Care Center bring extreme growth in paid leads, ROI, and searches.
So, what are you waiting for?
Visit www.treadpartners.com or email [email protected] to learn more.
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E. Red is the enterprising force behind the TV hit show Muscle and Classics, where he serves as producer, director, and star. Born and raised in Savannah, Georgia, E. Red grew up in a large, car-loving family which set the foundation for his passion for the automotive industry. He has garnered extensive knowledge in car restoration and motorsports, leading him to create content that educates and inspires fellow car enthusiasts. E. Redās dedication to the craft has resulted in a thriving TV show that resonates with viewers of all backgrounds.
In this episodeā¦Growing up in a big family in Savannah, Georgia, E. Red was surrounded by cars and motorsports from a young age, which instilled in him a passion and knowledge for classic muscle cars. But where did this journey take him, and how did he become a successful producer, director, and star of his own TV show, Muscle and Classics?
E. Redās family and exposure to motorsports at a young age led him to develop a strong work ethic and a variety of skills, including framing houses, working as a longshoreman, and eventually creating his own TV show. He emphasizes the importance of hard work, determination, and adapting to changes in the industry. Through his show, E. Red shares his passion for cars and motorsports, interviewing experts and enthusiasts from all walks of life.
On this episode of Gain Traction, Mike Edge welcomes E. Red to discuss his journey from Savannah to TV stardom. Starting with his childhood love of cars and influenced by family traditions, he shares personal stories of multi-generational car enthusiasm and how he created Muscle and Classics, which airs on Tubi, Paramount, Fox Soul, and Joy TV. Facing personal challenges head-on, E. Red discusses the show's evolution, his battle with cancer, and his vision for the future of the show.
Hereās a glimpse of what youāll learn: [00:18] How E. Red began his journey in the automotive industry [03:14] E. Redās multifaceted work experience prior to starting Muscle and Classics [06:03] The sentimental value of family, vehicles, and the impact on E. Red's life and career [08:49] Where to watch Muscle and Classics and what the show offers [11:45] The importance of storytelling and letting people share their unique automotive experiences [16:35] E. Red's strong support for veteran recognition and their contribution to motor history [21:17] The meticulous process of auto restoration featured on Muscle and Classics Resources mentioned in this episode: Earl āE. Redā Redmond on LinkedIn Muscle and Classics on tubi Traction Summit Mike Edge on LinkedIn Tread Partners Quotable Moments: "If you keep God first and stay in your lane, life's journey becomes a route worth navigating." "Family is like the engine of a car; it's the power that drives you forward." "Restoring a classic car is like restoring a piece of history ā one that tells a story and revs the soul." "Motorcycles and classic cars aren't just machines; they're vessels of freedom and memories." "By involving my family in my work, I not only pass down knowledge, but fuel their passion for creation." Action Steps: Involve family in your passions: Family unity amplifies success and makes the journey more rewarding; it builds a robust support system. Embrace change in the industry: Being agile in business strategies ensures long-term sustainability and capitalizes on evolving consumer preferences. Recognize and honor veterans: Veterans have played a crucial role in shaping industries, and recognizing their service fosters a more appreciative community. Educate and inspire through media: Providing educational content through media empowers audiences and fills knowledge gaps in niche interests. Persevere through personal challenges: Personal resilience leads to professional success, demonstrating that determination can overcome the toughest obstacles. Sponsor for this episode...This episode is brought to you by Tread Partners.
At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.
By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.
Weāve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmerās Auto Care Center bring extreme growth in paid leads, ROI, and searches.
So, what are you waiting for?
Visit www.treadpartners.com or email [email protected] to learn more.
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Logan Wilks is the Vice President of Wilks Tire & Battery Service, a family-owned company with a rich history originating from the post-World War II era. Under his leadership, the company has nearly doubled its locations, expanding their footprint throughout Alabama, Tennessee, and Georgia, including two retread plants and a distribution center. He is known for his forward-thinking approach, balancing aggressive growth with a strong emphasis on taking care of employees and customers. With a background triple-majoring at the University of Alabama and further education in Norway, Logan brings a global perspective fused with deeply rooted familial values into running the business.
In this episodeā¦Imagine surviving a World War II plane crash, starting a local service station, and then building a legacy that extends through generations and across state lines. How can one person's miraculous survival and entrepreneurial spirit ignite a family brand that prides itself on extraordinary service and integrity?
According to Logan Wilks of Wilks Tire & Battery Service, his grandfather Bill Wilks' survival during World War II and subsequent founding of the company laid the foundation for a thriving family business built on exceptional service and integrity. Billās success story has grown from a humble business to a thriving enterprise encompassing 12 locations across three states, two retread plants, and a distribution center. Logan attributes the company's success to a focus on taking care of people, working with integrity, and giving back to the community ā values instilled by his grandfather and carried forward by subsequent generations.
On this episode of Gain Traction, Logan joins host Mike Edge to discuss the poignant history of a family business forged in the aftermath of World War II, chronicling its growth from a single man's vision to a thriving operation spanning multiple states. Logan shares insights into their expansion strategy, focusing on acquisitions and the intrinsic value of employees and customer service. He highlights the importance of personal growth and its impact on the company's development.
Hereās a glimpse of what youāll learn: [2:09] The riveting story of the company's founder's near-death experience in World War II [10:10] Why Wilks Tire & Battery Service prioritizes employees and customers [13:47] The strategy of choosing acquisitions over starting new businesses [16:14] Why the recent expansion into Georgia is significant for Wilks Tire & Battery Service [17:16] Logan Wilks shares his distinct perspective on setting achievable goals for company growth [20:59] The profound and inspirational life motto that guides Logan personally and professionally [23:58] Logan discusses his love for travel and some favorite destinations around the world Resources mentioned in this episode: Logan Wilks on LinkedIn Martin Treptow Mike Edge on LinkedIn Wilks Tire & Battery Service Tread Partners Hester Battery Company Toyo Tires Sun Auto Tire and Service BI Norwegian Business School Independent Tire Dealer Group www.tractionsummit.com Quotable Moments: "You be happy. The world's out there. If you ever want to come back to the business, it's here." "If I didn't come back to the business then, I may never do it." "We take care of our people, we take care of our employees, and in return, we expect them to take care of our customers." "The tire industry is just fun." "I told myself, and told my father, I'll give it one year, and we'll see what happens." Action Steps: Embrace your history and use it as a foundation for growth, as Logan did by continuing the legacy of his family business. Effective because it leverages existing goodwill and experience while promoting a culture of integrity and service. Foster strong relationships with both employees and customers to ensure the longevity of your business. Vital for creating a supportive working environment and ensuring quality customer service, as prioritized by Wilks Tire. Consider acquisitions as a means of growth to capitalize on established customer bases and experienced staff. Helps quickly expand your business and mitigate the risks associated with starting from scratch, as demonstrated by Wilks Tire's strategy. Set clear goals for expansion that are ambitious yet realistic, similar to Logan's aim for two to three acquisitions per year. Provides focus and direction for your business growth efforts without overextending resources. Incorporate a personal life philosophy into your business practice, mirroring Logan's inspiration from Martin Treptow's wartime pledge. Encourages a sense of personal responsibility and dedication to the success of the broader endeavor. Sponsor for this episode...This episode is brought to you by Tread Partners.
At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.
By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.
Weāve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmerās Auto Care Center bring extreme growth in paid leads, ROI, and searches.
So, what are you waiting for?
Visit www.treadpartners.com or email [email protected] to learn more.
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Chris Garman, Vice President of Business Development at Sun Auto Tire & Service, built up his family's auto service business from three to nine stores before selling to Sun Auto in 2019. He leads the company's mergers and acquisitions, significantly expanding its footprint.
Tommy Gaynor, Director of Mergers and Acquisitions at Sun Auto, joined the company after acquiring his family's successful auto repair shops. With a history in 20 groups and a deep understanding of the industry, Tommy works closely with Chris to grow Sun Auto across various markets. Together, they share a passion for auto service excellence and helping business owners transition smoothly through acquisition.
In this episodeā¦Are you an auto service business owner mulling over an exit strategy but wondering if you're "big enough" for acquisition? Is there a strategy that guarantees the continuity of your legacy and provides growth opportunities for your team? Could you envision a future where your hard work pays off for everyone involved?
According to Tommy Gaynor and Chris Garman of Sun Auto Tire & Service, there are significant opportunities for owners of single stores and small chains to sell their businesses to larger companies like Sun Auto. They emphasize that while major acquisitions often make headlines, they are equally interested in purchasing individual stores or smaller groups, especially if they have strong teams. Chris and Tommy stress the importance of having an exit strategy and encourage owners to start thinking about preparing their businesses for sale well in advance, even if they're not ready to sell immediately. They also highlight the value of retaining existing teams during acquisitions, viewing the employees as a crucial asset.
On this episode of Gain Traction, Chris and Tommy join host Mike Edge to delve into the intriguing world of business acquisitions within the auto service industry. They discuss their journeys from running family-owned shops to becoming drivers of Sun Auto's dynamic expansion, helping owners navigate the exit process. With a people-first strategy and a track record of employee growth and retention, Chris and Tommy highlight the win-win scenarios they strive to create in every deal.
Hereās a glimpse of what youāll learn: [1:49] The origin stories of Chris Garman and Tommy Gaynor in the auto service industry [4:37] The process of selling an auto service business to Sun Auto [5:17] Chris Garman's transition from architecture management to leading a family auto business and beyond [8:13] The internal culture of Sun Auto and its approach to business acquisitions [10:48] Why showing gratitude and appreciation can pivot your business culture [19:22] How Sun Auto views the private equity sponsorship's role in company growth [22:45] The value of quality over quantity in acquisitions [29:00] An important experience that changed the way Tommy did business Resources mentioned in this episode: Chris Garman on LinkedIn Tommy Gaynor on LinkedIn Sun Auto Tire & Service Mike Edge on LinkedIn Tread Partners Websites: treadpartners.com tractionsummit.com Quotable Moments: "We're just trying to build a great company, and that's the bottom line." - Chris Garman "You can raise the attitude with gratitude." - Tommy Gaynor "All of our managers, all of our tenured service advisors, all the master technicians, all still work there." - Tommy Gaynor "The biggest thing they get is opportunity." - Chris Garman "The people that work for them are super valuable; they understand that they've put great people in great positions to be successful." - Chris Garman Action Steps: Develop Your Exit Strategy Early: Reflect on your current business and create a roadmap for future transitions. It's important to plan ahead; knowing your endgame ensures continuity and opens opportunities for your team. Create a Culture of Gratitude: Integrate genuine appreciation into your leadership style to foster a positive environment. Demonstrating gratitude consistently has proven to enhance team morale and productivity, as highlighted by Tommy's example. Embrace Opportunities for Learning: Always assume you can learn from others and provide learning opportunities for your Staff. By acknowledging that everyone has something to teach us, we promote an atmosphere of continuous improvement and expertise sharing. Equip Your Team for Growth: Place people in positions where they can succeed and grow with the company. Investing in talent development leads to higher employee retention and a resilient business model, as seen at Sun Auto. Build Strong Industry Relations: Maintain good relationships with peers and competitors in your field. Networking and sharing insights, as Chris and Tommy practiced through their 20 groups, can lead to mutually beneficial opportunities. Sponsor for this episode...This episode is brought to you by Tread Partners.
At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops.
By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.
Weāve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmerās Auto Care Center bring extreme growth in paid leads, ROI, and searches.
So, what are you waiting for?
Visit www.treadpartners.com or email [email protected] to learn more.
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