Episoder
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- Navigating Crisis with Analysis & Insight (Part II)
John is again in conversation with:
Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein.
02:40: just reading the risk reports isn't enough, if you haven't adjusted yours processes, your crisis management plans, yours BCM olans, you haven't finished the job
06:10: Can you remember our first podcast episode together, where we spoke about virtual crisis management... the pros and cons of it?
08:41: London Stansted airport hosted the F24 Aviation Day this year and they gave a particularly impressive presentation on operational resilience and how they use F24's CIM
To access the insights from the F24 Aviation Experience Day in London, click here: F24 Aviation Experience Day - F24 -
- Navigating Crisis with Analysis & Insight (Part I)
John is again in conversation with:
Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein.
03:00 Why should a resilience manager or a crisis manager who has already a hundred hours of overtime, dealing with severe challenges round the clock read a risk report or even several risk reports?
05:29 I am curious Markus, shifting through the mountain of pages, which risk reports have you been pouring over and why are they important?
08:30 These reports help us flex our decision making skills and fortify our organisation's resilience
10:24 Cyber security and data protection will take centre stage as will the importance of talent management and climate change adaptions, supply chain risks and the need for a fliexible holistic risk management strategy
15:05 That's really impressive exmaple of how regional conflict can have a global impact across continents -
Manglende episoder?
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- Wikipedia's Role in Managing Brand Reputation
Rhianon Ruff has more than 10 years of experience helping Fortune 100 companies navigate Wikipedia. Rhi has contributed to boutique digital agencies during that time, working with countless brands and business leaders to update their Wikipedia entries in line with the site's rules and guidelines. While collaborating with clients, she has recognized a significant knowledge gap about the pivotal role of Wikipedia in safeguarding the digital reputation of brands. Consequently, she has taken proactive measures to elevate awareness about this crucial subject, channeling her expertise into offering insightful books and delivering engaging talks on diverse platforms.
02:30 Rhi, you are an expert who advises companies on working with Wikipedia. Can you tell our audience a bit about how Wikipedia fits into the scheme of crisis communication?
06:02 What are the common mistakes that you see crisis communication professionals frequently committing when handing Wikipedia?
12:54 To sum it up, what do you think businesses are missing out on if they don’t include Wikipedia in their crisis management process and what’s a good place to start?
15:58 What have you learnt by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life? What have you learnt by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?
11:20 What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life? -
- Trends in Resilience
Jackie Ma is an accomplished mathematician and researcher specializing in applied machine learning. He obtained his MSc and Dr. rer. nat. degrees from the Technical University of Berlin. During his academic journey, he held visiting researcher positions at ETH Zurich, the University of Cambridge, and the University of Hong Kong. In 2017, he joined the Fraunhofer Institute for Telecommunications-Heinrich Hertz Institute, where he currently serves as the head of the Applied Machine Learning Group.
Currently, he is heading a project on Artificial Intelligence, commissioned by the German Federal Ministry for Economic Affairs and Climate Action. His team also leads several government funded projects which explore the possibilities of Artificial intelligence in the domains of natural disaster management, healthcare and climate affairs and more."
02:32 You have been working on a project that is funded by the German Ministry for Economics and Climate Affairs where you are building an early warning system to support the German economy. Can you please tell us about the role of AI in this project – how AI can help?
04:54 How does this model cater to specific industries or industry specific needs?
06:59 What do think are the opportunities and challenges of an AI based warning system?
09:20 So it looks like AI is going to have a significant role in the Resilience industry – could you please tell us a bit about the current trends and what we can expect in the near future?
11:20 What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life? -
- Unravelling Legal Challenges in the Digital Realm
In today's special episode, Nadia Schaff and Daniel Wildmann, who are both from the international law firm, Pinsent Masons, will be addressing the legal consequences of cyber related crisis management. Nadia Schaff advises German and international clients on the implementation of the data protection and data security requirements especially in relation to cyber incidents. In addition Nadia advises on e-commerce topics which involves supporting clients with the planning and implementation of IT projects as well as drafting and negotiating on related software licensing agreements. Daniel advises national and international companies on digital transformation supporting them along the whole journey from digitalizing business processes to implementing new technologies such as cloud or blockchain services. Much of Daniel´s work is advising clients on the implementation and enforcement of data protection and data security requirements along with supporting handling cyber incidents.
03:05 - When it comes to cyber related crisis incidents, there are several repercussions that one must consider from a legal perspective. Can you share with us what those considerations are?
05:33 - How would you typically expect organisations to fulfil that communication to these third parties?
07:10 - In regards to the primary stakeholders, who else needs to be identified in such a crisis?
09:26 - How do you think companies can prepare to comply with NIS2 and what are the legal anticipations?
13:26 - What about those international organisations that operate beyond the EU and across multiple borders, how does data protection and GDPR applicability take consideration?16:23 - How can clients develop crisis management plans that address the notification obligations across this multiple states and jurisdictions while minimising the potential conflicts of interest or legal obligations or challenges?
20:28 - What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life? -
- A Deep Dive into How 2023's Crisis Shaped Businesses Worldwide
In conversation with:
Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein.
3:00 Not everyone is aware of the Bow-Tie method of risk Analysis
4:12 How much crisis management knowledge should a company have to call itself Crisis ready
10:03 Because it is our last podcast of the year, it's worth taking a look at the year so far... what has been the most important events this year for you Markus?
17:30 According to the European Climate Monitoring System, 2023 will be the hottest year on record. Last month broke the previous November heat record and increased the global average temperature to 1.46°C
21:53 Experiences from the CSO 360 in Berlin, and ASIS Finland -
- Insights from BCI World 2023
In conversation with:
Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein.
1:14 In the past we had every few years one crisis, then we had polycrisis... and now we are in the era of primacrisis.
4:23 Markus, what's your view of what's the future of Resilience.
8:15 It's so ridiculous that 50 years after tthe crisis scenario of Apollo 13, people still think that they have to manage crisis with pen and paper.
11:52 Technology increases the ability for collaboration for different divisions in an organisations or different disciplines.
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- Insights from BCI World 2023
In conversation with:
Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein.
5:01 People were really interested in holistic software solutions.
08:55 There's a hurricane that's come over the BCI world which no longer talks about Business Continuity but about Resilience.
10:57 Innovation Resilience, that is a term I have never heard before - where you are continuously innovating.
15: 30 There's this fear that Resilience is hardly attracting attention anymore because it's so overused
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- Key Considerations for Business Compliance
Guest Speaker: Dr. Roland Pulfer, Founder of Business-DNA Solutions GmbH and GRC Expert
In this episode, we are joined by Dr. Roland Pulfer, a seasoned entrepreneur with over 30 years of experience and a focus on governance, risk, and compliance. The episode revolves around the Supply Chain Act, a regulatory challenge for numerous businesses. Roland sheds light on its global reach, the significant implications for businesses as well as the challenges that might come along, like e.g. complex supply chains, resource constraints within compabies, and the need for comprehensive due diligence.
02:09 Compared to other regulations of the past, how do you see the EU Supply Chain Act? What are its implications and requirements?
04:47 Which companies fall in the scope of the Supply Chain Act? What are the impacts on international companies?
08:15 What are the practical consequences for businesses?
10:45 What obstacles may arise for businesses during the implementation of these guidelines?
13:15 What advice would you give to companies obliged to comply with the Supply Chain Act?
14:40 What have you learned by working in your profession that you may have adopted as a standard practice either in your personal life or perhaps your professional life?
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- Emergency Warning Service by Satellite - Part II
Guest Speaker -Amélie Grangeat, Senior Product Manager, F24, Public Warning Systems Expert & Laurent Arzel, Navigation Project Leader, TELESPAZIO
In this episode we are joined by two leading experts, Amelie Grangeat and Laurent Arzel, who will talk about how EWSS is revolutionizing the way we respond to emergencies by leveraging the power of satellite technology. Amelie is a Senior Product Manager at F24 and a Public Warning System Expert. She has appeared on our podcast before as well. She is in conversation with Laurent Arzel who is the Navigation Project Leader from TELESPAZIO. Listen to them talk about how technology is making Public Warning System more effective to cover all kinds of crisis scenarios.
08:42 What are the next steps/obstacles to remove so that this project goes live?
10:38 What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life? -
- Emergency Warning Service by Satellite - Part I
Guest Speaker -Amélie Grangeat, Senior Product Manager, F24, Public Warning Systems Expert & Laurent Arzel, Navigation Project Leader, TELESPAZIO
In this episode we are joined by two leading experts, Amelie Grangeat and Laurent Arzel, who will talk about how EWSS is revolutionizing the way we respond to emergencies by leveraging the power of satellite technology. Amelie is a Senior Product Manager at F24 and a Public Warning System Expert. She has appeared on our podcast before as well. She is in conversation with Laurent Arzel who is the Navigation Project Leader from TELESPAZIO. Listen to them talk about how technology is making Public Warning System more effective to cover all kinds of crisis scenarios.
03:46 Could you please present the Galileo constellation and the GNSS signal?
06:26 Is this Galileo signal compatible with all smartphones in Europe?
10:15 Could you please present the Stellar project, its objectives and the consortium?
12:52 Could you please present the Emergency Warning Service by Satellite, its advantages and constraints? -
- And How the Field can Grow
Guest Speaker - Stefanie Hach, Head of Sales & Marketing, F24 Luxembourg
Stefanie holds an M. Sc. in Management from the European Business School and has a background in business consulting for digital services with working with many fortune 500 companies. Stefanie joined the F24 in 2017 and since has learned her trade in crisis management at the side of the F24 founder Christian Götz. Stefanie heads the commercial team at F24 Luxembourg and she is responsible for establishing and directing all sales and marketing activities in Luxembourg and also the Netherlands. Stefanie is also a member of the board of Women Cyber Force, an NGO supporting females in the technology industry and aiming to increase the female presence at the field of cyber.
02:21 What are the top trends in cyber risk for the next few years ahead?
03:45 And in regards to the growing trend of internet of things - So if we combine it with the cybersecurity, is it something we need to have a closer look at?
05:50 Why is the female presence in cybersecurity so little today?
07:48 Do you think the cybersecurity industry needs a change for women to become more engaged within opportunities?
08:50 What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life? -
With half of the year gone already and summer in full swing, it's time for a little retrospection!
We welcome you to this special episode where we address a very special question -
"What have you learned in your profession that you may have adopted in your own standard working practice or in your personal life?"Tune in to hear what profound insights our guest speaker have gained from their profession that have shaped their lives.
Featuring in this episode:
00:15 Alessandro Lazari, Senior Key Account Manager, F24 AG
02:24 Graham Brown, Manager - Crisis and Response, Petrofac Training Services
05:28 Cath Kerr, associate fellow of the British Psychological society, a charted counseling psychologist, cofounder of KRTS international
06:40 Dr Liz Royle - Director at KRTS International
08:55 PhD Robert Mikac, Associate Professor in the field of Political Science, International author
10:20 Moose Mutlow - Family Liaison Officer trainer, Swiftwater Rescue practitioner and author
11:26 Heidi Snow, Founder / CEO - AirCraft Casualty Emotional Support Services (ACCESS) -
- Understanding the Psychological Dimensions of Emergencies
Guest Speaker - Moose Mutlow, Family Liaison Officer trainer, Swiftwater Rescue practitioner and author
Moose has nearly 4 decades of traditional and alternative education experience around the globe. He has course directed 58-day Outward Bound instructor trainings in Appalachia, been a deputy headmaster in the Kalahari Desert, managed a beach concession on the Mediterranean, slogged through Australian rain forests with middle school students, has more than 2000 days of field instruction in a wilderness setting, and recently returned from teaching a canoe program for Veterans on the Gulf of Mexico.
Since 2002 Moose has been a member and senior trainer of Yosemite Search and Rescue, working as a technician and within Incident Command, at one of the busiest SAR operations in the world.
Moose currently works for NatureBridge in Yosemite National Park as the Senior Projects Director for planning, design and construction of the National Environmental Science Center.
Moose has been the Lead Trainer for Family Liaison Officers for the National Park Service teaching trainings with staff from Yosemite, Arches, Smokey Mountains, Olympic, Rocky Mountain, Theodore Roosevelt, Joshua Tree, Sequoia Kings, Point Reyes, Lassen, Teton and Yellowstone National Parks.
02:59: Can you tell our audience a little bit more about all that you do for family liaison support and in particular rescue operations?04:10: In terms of defining that emergency because it can be relative from one person´s emergency to another person´s emergency. What would you define as a full search and rescue operation emergency?
05:08: And managing those emergency situations would you be fair to say that you try to direct and steer the situation as best you can without it escalating into a broader inherent drama and more critical situation
06:25: What do you think families need when they face a crisis in the resulting trauma?
08:02: You talked a lot about distress continuum in your work. Can you elaborate a little bit further in terms of the context of that in the psychological first aid?
12:01: What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life? -
- How Can Businesses Prepare for the Challenges
Guest Speaker - Prof. Robert Mikac, Associate Professor in the field of Political Science, International author
Dr. Robert Mikac is an Associate Professor in the field of Political Science, specialising in Social Sciences at the University of Zagreb. His career began with his position as a Military Police Company Commander, where he served as a First Lieutenant and was entrusted with the crucial task of 24/7 military police supervision and protection of the MoD.
Dr. Mikac's expertise extends to various spheres, as he was employed at the Croatian National Protection and Rescue Directorate as Head of the Sector for civil protection - Commander of civil protection of the Republic of Croatia. He is also a renowned member of the Council for Homeland Security of the President of the Republic of Croatia.
As an acclaimed academic, Dr. Mikac specialises on a range of topics including International Relations, International and National Security, Security Management, Crisis and Disaster Management, Civil Protection, Critical Infrastructure Protection and Resilience, and Migrations and Security.
02:26: What are the challenges faced by countries in the western Balkans in particular regarding political, economic and security situation?
06:02: In your opinion which of those is the main challenge in particular looking at geopolitical tensions and how this can be taken into account when discussing how organisations can do business in the area and be more prepared?
10:02: Would there be a tendency for these organisations to align to European or the international standards?
11:23: How do you see the current conflict in the Ukraine? How does that affect political and security situation in the western Balkans?
14:03: What is the median term perspective on the political,economic and security measures. What sort of the future opportunities should be considered when taking this into consideration?
16:21: What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life? -
- How Crisis Teams should Train for Trauma Response
Guest Speaker - Dr. Liz Royle, Director at KRTS International
In continuation from our last episode, in this episode, we dive further into trauma response - how it impacts trauma responders and how they can best prepare for their roles.
Doctor Liz Royle, has over 25 years experience in the field of helping organizations, to strategically prepare for and respond to the impact to humans in workplace in dealing with crisis and trauma. This is also included consultancy to develop trauma intiviatives, creating similation exercises as well as the training the stuff at all levels of organizations.
As an experienced trauma psychotherapist, Liz has also worked extensively with clients suffering from Post-Traumatic Stress Disorder and crisis reactions including those following multiple fatalities, serious assaults and accidents, acts of terror and natural disasters. She was a founder member of the UK Psychological Trauma Society and is a multiple published, international author.Her company KRTS International offers a range of award-winning, digital solutions for managing the risks posed by workplace crises and trauma.
03:13 - Why do you think despite having enormous amounts of information available on crisis probabilities is it really difficult for people to talk about crisis preparedness?
06:30 - Could you elaborate a little bit more on that psychological impact for the members of crisis management team? What are the signs and symptoms?
10:20 - It must be a real challenge for a crisis teamin terms of levels of authority. And maybe there is a natural assumption that those leaders will be the ones that are the best coping with the situation but perhaps it is not the case?
10:45 - How do you think we should best support the crisis management teams when they are running the operations? What are their additional needs?
12:52 - When do you think it is the right time for them to receive that support?
16:04 - What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life? -
- How Crisis Teams should Train for Trauma Response
Guest Speaker -Cath Kerr, Charted Counseling Psychologist and the Co-Founder of KRTS international
Cath is an Associate Fellow of the British Psychological Society, a Chartered Counselling Psychologist and co-founder of KRTS International . She began her career in the voluntary sector working with people who had experienced domestic violence.Since then, she has gone on to specialise in managing the psychological impact of critical incidents, with an MSc in Psychological trauma and around 25 years’ experience of working with high-risk organisations and clients suffering from the full range of reactions to crisis and trauma from acute stress to Post-Traumatic Stress Disorder (PTSD). These have included serious assaults, sexual violence, hostage situations, firearms incidents, witnessing violence and death. She is an EMDR consultant, internationally published author, and presenter.
03:04 - How would you best define what trauma actually is?04:40 - What sort of symptoms should first responders look while dealing with traumatic or critical signs
06:21 - Some people can get withdrawn, perhaps a little bit quite and maybe are not showing the obvious signs. How would you recommend trying to look after those?
07:05 - What is the primary function
that crisis and trauma responders do and what is the rational behind that?09:00 - What should be
the first line of action when dealing with trauma response and why?11:11 - What have you learned by
working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life? -
- The Success of Hybrid Crisis Management
Guest Speaker - Graham Brown, Manager - Crisis and Response, Petrofac Training Services
Graham is one of the UK oil and gas industry’s most experienced Emergency Preparedness and Response practitioners, with over 30 years of experience. He has supported energy companies in the UK and overseas in Malaysia. He has personally responded to around 100 real emergencies including multiple medical or fatal accidents, fire and explosions, oil spills, vessel collisions, installation evacuation and abandonment, protester boardings, and hostage situations. In between real emergencies he works with a team of practitioners based in Aberdeen at Petrofac’s Emergency Response Service Centre to design and deliver client responder Incident and Crisis Management preparedness programmes worldwide.
02:47 -How would you define what is a professional responder?05:03 - In regards to the pandemic, how has that disrupted business models across all industries? and how do you think that specific crisis centres like yours, Petrofac is impacted?
07:35 - During the pandemic you took everything from your physical environment in your centre and you just virtualised it using tools and technologies such as teams. Perhaps the software solution from F24 as well helped you to achieve it?
08:42 - If we want to look at an optimal crisis response - Is there a way that you can define it or how it would be set up?
11:37 - How does the industry requirements impact your preparedness or the organisations preparedness?
14:20 - What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?
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- How does the New Directive Help Resilience of Critical Infrastructure?
Guest Speaker - Alessandro Lazari, Senior Key Accountant Manager, F24 AG
Alessandro has worked as a specialist on critical infrastructure protection, resilience and cyber security since 2004. He was a scientific officer at the European Commission Joint research Center, where he worked on a policy and an initiative to support the European program for critical infrastructure protection (EPCIP). Alessandro is also a fellow in the legal informatics at the school of law, at the University of Lecce, and he is also a lecturer on courses for protecting critical infrastructure at the NATO Center of Excellence. Last but not least, Alesaandro is also the co-founder for interdisciplinary research on infrastructure security and resilience at the University of Salento, Italy.
03:00 - What does the directive on security and network information systems, better known as the NIS directive, aim to achieve?5:00 - What are the implications of NIS1 vs. NIS2, and more specifically what does it mean for the member states?
6:25 - What are the immediate next steps in closing down NIS1 and moving to NIS2?
8:22 - How far does this sort of trickle down from essential government to local government and potential external third parties?
10:04 - How do you think these new directives are going to facilitate crisis management and resilience?
13:11 - What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?
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- Understanding How to Support Survivors of Personal Loss
Guest Speaker - Heidi Snow, Founder/CEO - AirCraft Casualty Emotional Support Services (ACCESS)
Trigger warning: We will be discussing topics that involve death and sudden loss of loved ones based on real experiences, tragic losses and past disasters. If one of these things are triggering for you, please skip this episode.
Heidi Snow has been providing care to thousands of people affected by air disasters and sudden loss for over 25 years. In 1996, Heidi founded the non-profit organization, AirCraft Casualty Emotional Support Services (ACCESS - accesshelp.org) to ensure no one goes through the acute loneliness, isolation and grief that she had to experience after the unfortunate flight accident which took her fiance's life.
02:20 - Heidi is the CEO and founder of ACCESS which has been providing disaster bereavement support to those who have survived or lost loved ones in aviation tragedies. Tragically, Heidi, it started with a very personal experience for you.13:20 -So the empathy, the experience of going through the same lot is an important factor for the volunteers you have for the organisation?
16:20 - What recommendation do you have for crisis responders to help them prepare better for bereaving individuals?
23:30 - What have you learnt personally from working in your role that you have adopted through the tragedy you have experienced?
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