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Live from Learning Technologies, Jade McNeil helps you embrace your inner swiftie and take lessons on audience engagement from Taylor Swift.
Expect to learn how to Taylor takes her fans on a journey and how we can do that too, the power of storytelling, why engagement is often a struggle, and much more.
Connect with Jade on LinkedIn: https://www.linkedin.com/in/jade-mcneil-06a777199/
Connect with Gary on LinkedIn:
https://www.linkedin.com/in/gary-stringer-copywriter/ Learn more about HowNow: gethownow.com
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Live from Learning Technologies, Toby Kheng joined us for an honest conversation about the future of L&D and what an employee lifecycle should look like.
Expect to learn how to leverage internal influencers, what human-centered design really looks like, what we can learn from e-sports, and more.
Connect with Toby on LinkedIn: https://www.linkedin.com/in/tobykheng/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/ Learn more about HowNow: gethownow.com
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Live from Learning Technologies, Phill Yetzes talks us through how we can give managers and employees the tools and knowledge to own development.
Expect to learn how we get managers bought in, remove friction in their process, map talent effectively, and loads more.
Connect with Phill on LinkedIn: https://www.linkedin.com/in/phillyetzes/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/ Learn more about HowNow: gethownow.com
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Impact means different things to different people in your business… and it’s a good thing!Because if we know the commercial goals, the team’s aim and individual aspirations, we can build learning that ticks those boxes.
And that’s how we drive impact! Ajay Pangarkar - author of Learning Metrics - explains how we approach this here.
Get your copy of Learning Metrics. Use Discount Code KOGANPAGE20 for 20% off.
https://www.koganpage.com/hr-learning-development/learning-metrics-9781398615366
Timestamps
0:00 Intro to Ajay
2:50 How to build a commercial mindset
7:26 The problem with ROI in L&D
17:33 Impact for the individual
26:05 Retention and application of information
32:57 Behaviour and performance change
39:14 The Organisational Value Chain
49:36 Finding the data that shows impact
54:55 Ajay’s final thoughts
How to connect:
Find Ajay on LinkedIn: https://www.linkedin.com/in/ajaypangarkar/
Learn more about HowNow: gethownow.com
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Useful links:Rethinking Organizational Strategy: A value-focused approach to strategic planning
https://www.cpacanada.ca/-/media/site/operational/rg-research-guidance-and-support/docs/02362-rg-mag-rethinking-organizational-strategy-guideline-jan-2020.pdf
Balanced Scorecard Institute
https://balancedscorecard.org/bsc-basics-overview/
Customer Intimacy and Other Value Disciplines
https://edisciplinas.usp.br/pluginfile.php/1704697/mod_resource/content/1/TreacyWiersema%20-%20Disciplinas%20de%20Valor.pdf
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Live from Learning Technologies, Huler’s Suzi Archer joins us to discuss how we can drive learner engagement by aligning our customer and employer experiences.
Expect to learn how this can also drive performance, how we connect every role to the customer experience, why we should work backwards from the customer experience and more.
Connect with Suzi on LinkedIn: https://www.linkedin.com/in/suzi-archer/
Connect with Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Learn more about HowNow: gethownow.com
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From economic pressures to the desire to build skills and ongoing battles to work from home, it’s an interesting time in the talent space.
So what can the latest data tell us about how employees view growth and what companies should be doing?
Randstad Risesmart’s Toby Crane joined us to talk through two interesting reports.Their 2024 Talent Trends Report and their recruitment industry trends from around the globe, in partnership with Workmonitor.
Timestamps
0:00 Intro to Toby Crane and Randstad Risesmart
2:34 Why skills and work-life balance are important
8:41 The economy and career progression
14:41 The WFH debate and employer brand
21.54 L&D is crucial to talent
29:42 Who is responsible for development?
35:10 The influence of our personal lives
40:30 Final data points from the reports
How to connect:
Find Toby on LinkedIn: https://www.linkedin.com/in/tobycrane/
Learn more about Randstad Risesmart: https://www.randstadenterprise.com/
Learn more about HowNow: gethownow.com
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Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/ -
By 2030, we'll need to reskill ONE BILLION people (Adecco).It's a big challenge, but it can be done 🙌And this episode of the L&D Drop-In gives you the proven tactics and insights to get started. Learn who you'll hear from and jump ahead with these timestamps.
0:00 Intro
1:00 Joelle Tomkinson. Blendible's Director on the importance of aligning and L&D efforts to business objectives, marketing your plans, and more.
14:09 Nelson Sivalingam. HowNow's CEO on overcoming the challenges of mapping and measuring skills to close your skills gaps.
27:54 James Griffin. Principal Consultant at Skill Collective on making skills a transformative force and much more.
43:08 Nick Petch: Learn about job tasks, cold/warm data, a skills culture and more from the Senior Specialist Lead and Head of Learning Innovation at Deloitte
59:16 Final advice and short Q&A.
Useful links:
Connect with Nelson on LinkedIn: https://www.linkedin.com/in/nelsonsivalingam/
Learn more about HowNow: gethownow.com
Connect with Joelle on LinkedIn: https://www.linkedin.com/in/joelle-tomkinson-digital-learning/
Learn more about Blendible: https://www.blendible.co.uk/
Connect with James on LinkedIn: https://www.linkedin.com/in/jamesthegriff/
Learn more about Skill Collective: https://www.linkedin.com/company/skill-collective/
Connect with Nick on LinkedIn: https://www.linkedin.com/in/nickpetch/
Listen to Nick explain Skill Sprints: https://learninguncut.global/podcast/elevate-33/
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More than 1 billion people need to be reskilled by 2030, so adopting a skills-first L&D approach is crucial (WEF).
With ORC leading the charge and building a skills framework that’s driving development, we asked if they’d be open to sharing the playbook.
Kayshia Kruger, Director of Organization Development, answered the call and shares her process with you in this episode.
Expect to learn why skills means starting small, who needs to be involved, the power of removing friction, and much more.
Timestamps
0:00 Intro to the L&D playbook, Kayshia and ORC
3:18 How and why ORC became skills-based
10:51 Stakeholders and scaling it across the business
20:53 Grow Tracks
23:19 The 3 E Framework for ORC’s Learning Experiences
29:40 How it’s been received internally
How to connect
Learn more about ORC: orcolan.com
Learn more about Kayshia: www.kayshiakruger.com
Connect with Kayshia on LinkedIn: https://www.linkedin.com/in/kayshiakruger/
See HowNow in action: gethownow.com
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The organisational impact is in the big, scary L&D challenges you’ve been putting off!
Take skills. We do it manually right now and it means it’s too hard - we can’t map and measure them at the speed or scale required.
So we find an easier challenge to solve, to show we solved it. But to have true impact, we need to take on the hardest challenges.
From using AI to mapping skills, and engaging learners to centralising information, learn how in this conversation with HowNow CEO, Nelson Sivalingam.
Learn more about HowNow at gethownow.com
Timestamps
0:00 Why we need to tackle the big challenges
6:50 The Engagement Gap
13:59 Mapping and measuring skills
17:26 AI for the long term
27:59 Centralising learning
39:06 AI for L&D
42:11 Demonstrating impact
50:49 Tackling Incomplete data
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Struggling to shift L&D’s perception in the business? You’re not alone!
Thankfully, Danielle Dziurun is here to help - with a proven framework for understanding current perception, shifting it, and aligning to business goals.
By the end of this episode, you’ll have the confidence and skills to improve L&D perception and impact.
Timestamps
0:00 Intro to Danielle
2:06 Understanding L&D’s perception
7:04 Next steps based on your learnings
10:21 Connecting development to core values
14:58 How we align to commercial goals
20:02 Using data effectively in L&D
23:22 Removing friction for learners
Useful links
The First 90 days – Michael Watkins
The Ramblings of an L&D Professional – Helen Bailey
Learning Transfer Evaluation Model – Will Thalheimer
How to connect
Find Danielle on LinkedIn: https://www.linkedin.com/in/danielledziurun/
Learn more about HowNow: gethownow.com
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
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“We don't own their time or attention. So how can we genuinely get people engaged?”
This is Greg Arthur’s mindset around learning experiences, and he’s created a process that solves the issue.
In this episode, he joins us to talk through the first part - how we build a foundation by understanding problems, stakeholders, context and more.
Timestamps
0:00 Intro to Greg
2:41 The fundamentals for solving problems
9:04 Mapping stakeholders and problems
17:52 The metrics that matter to people and the business
22:47 Finding your sub problems
26:03 Advice for small L&D teams
31:49 Where you can find Greg
How to connect
Find Greg on LinkedIn: https://www.linkedin.com/in/greg-arthur-flpi-736b288/
Find Gary on LinkedIn: https://www.linkedin.com/in/gary-stringer-copywriter/
Learn more about HowNow: gethownow.com
Learn more about Two Circles: https://www.twocirclesstudio.com/
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“Research tells us that extremely low numbers of employees are truly happy with their experience at work – Gartner suggests it may even be as low as 13%.
“Unengaged employees are not productive employees, and they are unlikely to stay in your organisation for long.”
Those are the words of the LACE Partners team, who recently launched the employee experience revolution - a campaign and guide that provides five steps to successful EX.
Kat Bernardes and Cathy Acratopulo joined Gary to talk through delivering a meaningful employee experience.
From clarity of what that is to auditing your current experiences, building an EVP, and loads more.
Get your copy here: https://lacepartners.co.uk/the-employee-experience-revolution/
And sign up for the What The Fluff L&D Bootcamp: gethownow.com/wtf-bootcamp
Timestamps
0:00 Intro
1:36 Why EX is so important
6:36 Creating a robust EVP
11:32 Targeting different audiences
16:02 Auditing your current EX
21:56 Quick wins for EX
25:49 Driving business value and commercial impact.
30:00 Communicating value and co-owning the strategy
37:03 Shouting about your wins
40:07 Being the catalyst for EX change
How to connect:
Connect with Cathy: https://www.linkedin.com/in/cathy-acratopulo-lacepartners/
Connect With Kat: https://www.linkedin.com/in/kat-bernardes-452b9826/
Connect With Gary: https://www.linkedin.com/in/gary-stringer-copywriter
Learn more about LACE: https://lacepartners.co.uk/
Learn more about HowNow: gethownow.com
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As part of the L&D Drop-In, Bena Saiyed walked us through her process for a Root Cause Analysis - allowing us to solve real problems and drive business impact.
There was a slight issue with Bena's sound, but hopefully you can still hear all the valuable advice!
Sign up for What The Fluff here: gethownow.com/wtf-bootcamp
Read Bena’s guide to a Root Cause Analysis: https://sites.google.com/view/bena-s/services/root-cause-analysis
Connect with Bena on LinkedIn: https://www.linkedin.com/in/bena-s/
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As part of the L&D Drop-In, Meghan Fraser-Elvira talked us through how we can understand the culture, the person, and what engaging means in the context of our business to build great learning experiences.
Sign up for What The Fluff here: gethownow.com/wtf-bootcamp
Connect with Meghan on LinkedIn: https://www.linkedin.com/in/meghancfraserelvira/
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As part of the L&D Drop-In, Rob Plumb shared his experiences with using personalised, active, and value-adding language in learning content.
Sign up for What The Fluff here: gethownow.com/wtf-bootcamp
Connect with Rob on LinkedIn: https://www.linkedin.com/in/rob-plumb-29a77522b/
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As part of the L&D Drop-In, Srishti Sehgal walked us through the process of bringing organisational context into learning experiences.
Sign up for What The Fluff here: gethownow.com/wtf-bootcamp
Read the article on context-driven L&D: https://www.srishtisehgal.co/rubble/context-driven-lxd -
Connect with Srishti on LinkedIn: https://www.linkedin.com/in/srishti-sehgal/ -
Sign up for Srishti's newsletter: https://learning-nerds-diary.ck.page/subscribe
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Which human skills are we going to need in the next five years?
Assemble You have put together a new audio series on 10 of the human skills AI can’t replicate, and Adam Lacey joined Gary to talk through five of them.
Including creativity, resilience, empathy and much more - with recommendations on how we build them for the future.
Access the Future Human series: https://www.assembleyou.com/products/future-human
Sign up for HowNow’s free L&D bootcamp: https://www.gethownow.com/wtf-bootcamp
Timestamps:
0:00 What is the Future Human series?
5:42 Any skills we won’t need?
8:31 Resilience
18:13 Creativity
27:20 Critical Thinking
30:53 Empathy and collaboration
44:24 Finding Adam and Future Human
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Rush into buying tech, and before you know it, you’re tied into a contract for something that doesn’t solve your problems.
It’s a tale as old as time and one that Ross Stevenson's free template can save you from!
The Founder and Chief Learning Strategist at Steal These Thoughts joins us to explain how we can make smart choices - instead of following tech trends - to solve our problems.
Sign up for the WTF Bootcamp: https://www.gethownow.com/wtf-bootcamp
Get Ross’ free tech template: https://www.linkedin.com/feed/update/urn:li:activity:7156195743949537280/
Get HowNow’s free RFP template: https://try.gethownow.com/rfp-template
Timestamps
00:00 Intro to Ross and his tech template
1:41 Why are we drawn in by new tech?
7:09 Finding problems that need solving
18:48 Can our existing tech stack help?
25:37 Finding new tech for problems?
39:32 Apply all of this in your context
42:31 Audience Q&A
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“A trusted advisor is a strategic business partner embedded in the business. Who understands the business and is driving value for the organisation.”
The question is, how do we become one? And unpick ourselves from the position of being an order taker?
DR. Keith Keating, author of The Trusted Learning Advisor, explains all in this episode.
We discuss why we end up in the order-taker lifecycle, why we should become trusted learning advisors and some of the key steps for getting us there, why willingness to learn and understand our audience are critical, overcoming resistance and much more.
Timestamps
0:00 Who is Keith Keating?
3:12 The order-taker cycle
7:52 The value prop of a trusted advisor
16:50 The motivation for becoming one
23:47 The role of listening and role playing
27:54 Take ownership of problems and stop saying “not my job”
32:40 How to roleplay and practice conversations
37:09 Handling resistance
47:25 Keith’s final advice
How to connect:Connect with Keith: https://www.linkedin.com/in/dr-keith-keating-1976963a/
Get your copy of The Trusted Learning Advisor: https://www.koganpage.com/hr-learning-development/the-trusted-learning-advisor-9781398612457
Sign up for the What The Fluff Bootcamp: gethownow.com/wtf-bootcamp
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Sign up for What The Fluff today: gethownow.com/wtf-bootcamp
Context is absolutely crucial to delivering L&D impact! From the self-awareness of our current capabilities to stakeholder expectations and the business’s commercial goals - it’s huge.
But how often do we reflect on our current context and feed that into our strategy?
Probably not enough and in this episode, the brilliant Patrick Mullarkey talks us through these three key steps for turning this context into impact.
1. Reviewing our current position and conditions.
2. Understanding stakeholder perceptions and expectations.
3. Ways to act on that and drive L&D in the right direction.
Timestamps:
0:00 Understanding your current context.
10:38 Speak to your stakeholders and learn where they are.
14:37 Questions L&D teams can ask about current strategy.
24:14 What do stakeholders and investors expect?
31:12 Do we overpromise and underdeliver?
34:11 Build a commercial understanding.
41:04 Scaling L&D based on context.
44:09 Q&A and final thoughts.
How to connect:
Sign up for What The Fluff: gethownow.com/wtf-bootcamp
Connect with Patrick: https://www.linkedin.com/in/mullarkeypj/Connect with Gary: https://www.linkedin.com/in/gary-stringer-copywriter/
Learn more about HowNow: gethownow.com
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