Episoder
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On this episode of Secret Ops we chat with Barbara Turley, Founder and CEO of The Virtual Hub, whose mission it is to eradicate business overwhelm and remove operational friction using a team of virtual assistants, clever automations, and streamlined processes.
During our conversation, we explore her transition from equity trading into entrepreneurship and how her background influenced her business approach. We also dive into the challenges of remote work, what it means to advocate for “trustless environments”, and the use of OKRs in moving your business forward. Last but certainly not least, Barbara reflects on her journey balancing motherhood with business, challenging traditional norms, and trusting one's intuition through the journey of her career.
In this episode, we discuss:
The role of virtual assistants in supporting and scaling your businessManaging remote workforces and building “trustless environments”Navigating different life stages while pursuing career goalsYou can find Barbara on her LinkedIn.
🎙️ Check out the podcast at https://www.secret-ops.com
🤓 Learn more about Ariana Cofone at https://www.arianacofone.com
📧 Email us at [email protected]
Produced by Fina Charleson
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Karan Rhodes is the Founder and CEO of Shockingly Different Leadership, a leading professional services firm who is changing the way HR-functions scale up during peak period of work. With over a decade of experience as an executive in Human Resources and Leadership Development, we dive into how to rethink and pivot global workforce infrastructures and people strategies, while also preparing their leaders to better lead the redefined operations.
We also explore the evolving landscape of human resources and leadership, discussing the shift from traditional performance management to a focus on conversations and skills assessment, the impact of AI and technology on the workforce, and the trend towards blended workforces. She also shares her research on effective leadership tactics and the significance of creating a safe space for idea presentation within organizations.
In this episode, we discuss:
How human resource strategies, trends, and methodologies have changed over timeLeveraging external talent (blended workforces) to boost and scale businessesThe top seven traits her research has shown contribute to exemplary leadershipYou can find Karan on her Linkedin
🎙️ Check out the podcast at www.secret-ops.com
🤓 Learn more about Ariana Cofone at www.arianacofone.com
📧 Email us at [email protected]
Produced by Fina Charleson
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Manglende episoder?
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On this episode of Secret Ops, we chat with Derek Osgood, former marketing exec turned Founder of Ignition — the collaborative GTM platform helping Product and Marketing teams to get new products to market faster and more effectively.
Prior to founding Ignition, he was an early hire at Rippling where he stood up the Product Marketing function and helped scale the company to an $8B valuation. As a Product Marketing leader everywhere from startups to major brands like PlayStation, Derek has launched over 100 products and his products have generated over $1B in revenue. Now he’s building the platform he wished he had along the way.
In this episode, we discuss:
Bridging the gap between product and marketing in your businessChallenges and strategies for bringing products to marketStrategies on setting shared objectives and key results across teamsYou can find Derek on his LinkedIn.
🎙️ Check out the podcast at https://www.secret-ops.com
🤓 Learn more about Ariana Cofone at https://www.arianacofone.com
📧 Email us at [email protected]
Produced by Fina Charleson
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Kim Minnick is the Founder of Code Traveller HR. She is a long time People Ops professional with a healthy obsession for elegant processes, engaged teams, and great operational practices. She has the foundations and trainings skills to support innovative companies in building their digital environment. In this episode, Kim explores the importance of feedback, mentorship, and continuous learning for professional growth.
In this episode, we discuss:
Effective Feedback CollectionTaking Responsibility for Professional DevelopmentMisconceptions about HR and People OpsYou can find Kim on her Linkedin
🎙️ Check out the podcast at www.secret-ops.com
🤓 Learn more about Ariana Cofone at www.arianacofone.com
📧 Email us at [email protected]
Produced by Fina Charleson
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Kate Parker is Chief Operating Officer at Transcend. Kate brings to Transcend over a decade of experience driving bold corporate-wide initiatives, from implementing CEO visions, shaping market dynamics, and changing user behavior. Prior to joining Transcend, Kate was the global director for Uber's top business priority, Consumer Safety. Tune in to explore the evolution of data governance and the operational challenges that come with it.
In this episode, we discuss:
Building Simple Smart Operations Challenges in Communication Technology Education and EmpowermentYou can find Kate on her Linkedin
🎙️ Check out the podcast at www.secret-ops.com
🤓 Learn more about Ariana Cofone at www.arianacofone.com
📧 Email us at [email protected]
Produced by Fina Charleson
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Diana Soler is the Director of Product Operations & Service Enablement at Assent, the leader in supply chain sustainability management solutions. Diana has over six years of experience in product operations, product enablement, and cross-functional collaboration in the tech industry. Currently, she leads a team of nine that creates & shapes the systems and processes that enable teams to deliver value to customers through an awesome product.
In this episode we discus:
Setting Boundaries in Operations Visualizing Operations for Stakeholder Buy-InBuilding Trust and Culture Productivity Over ProcessYou can find Diana on her Linkedin
🎙️ Check out the podcast at www.secret-ops.com
🤓 Learn more about Ariana Cofone at www.arianacofone.com
📧 Email us at [email protected]
Produced by Fina Charleson
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Jason Vago is the CEO & Co-Founder of Bevz, a SaaS platform for convenience stores. Jason is responsible for setting and executing the company strategy and vision, building a strong culture, maintaining consistent and scalable company growth, and recruiting, retaining, and coaching a superstar team. Prior to Bevz, Jason was the founder of a dog grooming software platform and spent almost a decade at a multi-billion dollar technology company called Citrix. Tune in as Jason shares the journey of pivoting his company from a marketplace to a SaaS platform for convenience stores, focusing on inventory management. He discusses the challenges of scaling, the importance of data normalization, and the shift towards operational efficiency in the tech industry.
In this episode we discus:
Gaining industry knowledge and upskillingThe importance of learning from past experiences Formal education versus real-life experience in startups Connecting Operations with a wider audienceYou can find Jason on his Linkedin
🎙️ Check out the podcast at https://www.secret-ops.com
🤓 Learn more about Ariana Cofone at https://www.arianacofone.com
📧 Email us at [email protected]
Produced by Fina Charleson
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Soumyadeb Mitra is the Founder and CEO of RudderStack, the Warehouse Native Customer Data Platform (CDP). With a strong background in software engineering and data analytics, Soumyadeb is passionate about helping data leaders and teams make data valuable in their companies. Before founding RudderStack in 2018, Soumyadeb worked in various technical roles at leading technology companies, where he gained valuable experience in big data, machine learning, and cloud computing. This episode dives into the evolution of artificial intelligence and machine learning, to really understand how it’s become so popular today.
In this episode we discus:
Evolution of machine learning and AI Potential impact of machine learning in healthcare ChatGPT and Medical Information Hard decisions as a founderYou can find Soumyadeb Mitra on his Linkedin
🎙️ Check out the podcast at https://www.secret-ops.com
🤓 Learn more about Ariana Cofone at https://www.arianacofone.com
📧 Email us at [email protected]
Produced by Fina Charleson
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Lindsey Bell is the Head of R&D Operations at Foursquare, the leading geospatial technology platform. She has spent over a decade in strategic planning, team dynamics and operations management. Her focus is converting chaos into order and making teams work like clockwork, all with a customer-first mindset. Tune into this episode to explore the intricacies of product operations and its three pillars: strategy, data and insights, and customer and go-to-market interlock. Learn all about product operations and how you can apply it in your own industry.
In this episode we discus:
Core Tenets of Product Operations Misconceptions about Product OperationsRedefining Process and FrameworkProduct Development LifecycleYou can find Lindsey Bell on her Linkedin
🎙️ Check out the podcast at https://www.secret-ops.com
🤓 Learn more about Ariana Cofone at https://www.arianacofone.com
📧 Email us at [email protected]
Produced by Fina Charleson
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Matheus Riolfi is the Co-Founder and CEO of Tint, a company created out of his motivation to build a company that could reinvent the industry, and change the world. Matheus shares his experience with Y Combinator, the importance of a co-founder in startups and his views on when to bring in an operations person in a startup. Matthias advises taking more risks and expresses his aspiration to positively impact the world through his work.
In this episode we discus:
A problem-driven mentality The importance of a co-founder When to bring in an operations person Energizing founders and finding complementary skills#insurance #startup #cofounder #operations #secretops
You can find Matheus on his Linkedin
🎙️ Check out the podcast at secret-ops.com
🤓 Learn more about Ariana Cofone at arianacofone.com
📧 Email us at [email protected]
Produced by Fina Charleson
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On this episode of Secret Ops, Jared Kleiner discusses the importance of in-person connections in an increasingly remote world and shares his journey as the Founder/CEO Offsite, which focuses on retreat planning for remote and hybrid teams. Jared dives into the challenges and lessons learned in building his company and software platform, emphasizing the value of offsite meetings in retaining top talent and building stronger team connections.
Jared is a TED speaker and 3x award-winning author. Check out his most recent book, NETWORKING: How To Meet Influential People, Deepen Relationships, and Become A Super-Connector). As USA Today's "Most Connected Millennial", he has helped organize hundreds of events for over 30,000 attendees
In this episode, we discuss:
The Importance of in-person offsitesChallenges in the offsite marketplaceOffsites as a retention strategyChallenges and best practices in planning offsitesYou can find Jared on his Linkedin
🎙️ Check out the podcast at secret-ops.com
🤓 Learn more about Ariana Cofone at arianacofone.com
📧 Email us at [email protected]
Produced by Fina Charleson
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On this episode of the Secret Ops, we talk with with Sage Randall, COO of 6th Ave Storytelling and Co-Founder of Hire Women Week. We sit down to chat about all things operations, marketing, and getting women hired in today's landscape, including the hurdles we’ve personally faced in our own careers.
Sage's unconventional career journey fuses her experience as a marketing executive and operator. We discuss the value of hands-on experience, defining a company's reason why, the role of culture building and storytelling, and the significance of promoting marginalized groups in the hiring space.
In this episode, we discuss:
Defining your “why” behind your workThe intersection of operations and marketingImportance of pay transparency and advocating for fair compensationThe significance of culture building and storytellingSign up for Hire Women Week (for free!) to check out all the virtual and in-person events happening from January 22nd through January 25th.
You can find Sage on LinkedIn.
🎙️ Check out the podcast at secret-ops.com
🤓 Learn more about Ariana Cofone at arianacofone.com
📧 Email us at [email protected]
Produced by Fina Charleson
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Ekaterina Curry is a global operations leader. As the Managing Director and Head of Operations at Millennial Specialty Insurance, she is passionate about uncovering value in operations ‘engine room’ teams. She transforms support teams to high impact business partners who improve margin and enable growth.
Previously managing a global team of 240 operations specialists and editors in 22 countries, Ekaterina specializes in leading global teams with a focus on millennials and Gen-Z. Listen to her story as it began in Bulgaria during the collapse of communism, leading her to arrive in the U.S. with a suitcase and a dream. She’s had quite the ride!
In this episode, we discuss:
- The impact of change in leadership
- Balancing tactical and strategic thinking
- Reflection and learning from mistakes
- The value of reverse mentorship
You can find Ekaterina on LinkedIn.
🎙️ Check out the podcast at secret-ops.com
🤓 Learn more about Ariana Cofone at arianacofone.com
📧 Email us at [email protected]
Produced by Fina Charleson
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As 2023 comes to an end, we wanted to thank you! For listening, sharing and helping to make Secret Ops a reality. Since we launched in November 2022, we've...
Published 27 episodes with experts from across industriesHad thousands of listeners from 38 countries tune inLaunched the Secret Ops website, store, newsletter, and Youtube channel.As the holidays approach, we will be taking a brief break, returning in the new year on January 3.
In the meantime, please subscribe to our monthly newsletter. We’ve been working behind the scenes on something special that subscribers will get access to first.
Have a very happy holiday and we will see you in 2024!
🎙️ Check out the podcast at secret-ops.com
🤓 Learn more about Ariana Cofone at arianacofone.com
📧 Email us at [email protected]
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On this episode of Secret Ops 🎙️, we chat with Amy Kalnoki COO and Co-Founder of Bitwave, a software platform that provides cryptocurrency accounting, tax tracking, bookkeeping, DeFi ROI monitoring, and crypto AR/AP services for enterprise businesses.
We dive into Amy's experience as a serial entrepreneur and technology industry veteran with expertise in enterprise software sales, accounting, and cryptocurrencies. She also her passion about cryptocurrency and the potential for blockchain technology to change the world.
In this episode, we discuss:
- Challenges of operating in the digital asset accounting space
- Discovering Bitcoin and its potential
- The evolving nature of digital assets
- Staying organized in operations
🎙️ Check out the podcast at secret-ops.com
🤓 Learn more about Ariana Cofone at arianacofone.com
📧 Email us at [email protected]
Produced by Fina Charleson
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Zach Rattner is the Chief Technology Officer and co-founder at Yembo. In this episode we dive into the many ways AI can solve real-world issues, like providing accurate quotes for home and office moves. Zach opens up about his career path, including his time at Qualcomm and his journey to starting Yembo. He emphasizes the value of feedback, cultivating a culture of constant growth, and embracing failure.
In this episode we discuss:
Using AI to Solve Complex Problems Optimizing workflow with global teamsCreating a culture of feedbackDe-risking and engineering risk in entrepreneurshipCheck out his book, Grow Up Fast where Zach explores the thrilling highs and lows of an AI startup journey.
Learn more about my work at arianacofone.com or drop me a line at [email protected]!
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Ty Givens is an accomplished trailblazer in the customer experience industry. With over 20 years of experience, Ty has earned a reputation as an exceptional leader and CX visionary as the founder and CEO of CX Collective. In this episode Ty shares how her background in customer service and workforce management led her to start her own company. Tune in to learn how she has revolutionized the way contact centers interact and engage with customers by providing organizations with tailor-made solutions.
In this episode we discuss:
Challenges of managing a call centerStarting CX CollectiveCustomer service versus customer experienceThe process of change and improvementImportance of good customer experienceYou can find Ty on LinkedIn
Learn more about my work at arianacofone.com or drop me a line at [email protected]!
Produced by Fina Charleson
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Aušrinė Keršanskaitė is a seasoned operations leader and a driving force behind Operations Nation, a community-powered knowledge hub that connects and empowers hundreds of operations leaders globally.
Aušrinė is also Head of Operations at Reframe Technologies, a company rethinking our approach to work. With over a decade of hands-on experience navigating the unique challenges of early-stage companies, she has played an instrumental role in guiding startups through their evolutionary journey from pre-seed stages to series B.
In this episode, we discuss:
Recognizing the need for Operations NationManaging people in operations The importance of adaptable processesThe value of mentoringThe power of proactive thinking in operationsYou can find Aušrinė Keršanskaitė on her LinkedIn
Check Out Operations Nation, the safe space for operations professionals to share advice and "ops war stories" to help each other survive, grow, and thrive in their careers.
Learn more about my work at arianacofone.com or drop me a line at [email protected]!
Produced by Fina Charleson
#operations #secretops #OperationsNation #InternationalOpsFestival
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Gareth Evans is s a leader and disruptor in the energy industry. As the CEO of Veckta, he committed to find solutions that create profitable and sustainable energy outcomes such that we can all thrive. His time in Iraq following the gulf war opened his eyes to a world without access to reliable energy and other basic essentials needed to survive. Tune in to learn about his mission of empowering businesses and communities to make the global transition towards a more affordable, secure and renewable energy future.
In this episode we discuss:
Importance of education in the energy transitionPlacing decision-makers in controlSimplifying the Complexities of the Energy SectorChallenges in the energy industryGareth's vision for the energy industryYou can find Gareth on his website.
Listen to Veckta's podcast: Renewable Rides
Learn more about my work at arianacofone.com or drop me a line at [email protected] or drop me a line at [email protected]!
Produced by Fina Charleson
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Lauren Lea is an expert when it comes to managing businesses in the online space. As CEO and founder of OBM Associates, she explores the world of Online Business Management and her special approach when partnering with business owners to achieve sustainable growth through high-level management.
After discovering what it actually takes to be an extraordinary OBM, her work steered toward a passion for teaching, supporting like-minded OBMs and launching her second business, OBM Associates®
In this episode we discuss:
Role of an Online Business Manager Difference between an OBM and a COOImplementing processes and automationPower of processes in businessDiscipline and self-motivationSigns you might need to hire an Online Business ManagerYou can find Lauren on her website
Learn more about my work at arianacofone.com or drop me a line at [email protected]!
Produced by Fina Charleson
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