Episoder

  • Candace Doby is founder of The Can-Do Company. She is a leadership development strategist, author of A Cool Girl's Guide To Courage, and professional speaker who works with organizations to create a culture of courage where employees spend less time and energy censoring and hiding themselves and more time performing at their highest potential.

    Candace combines a decade of research on courage with her experiences traveling the world solo and a 16-year, award-winning marketing career - much of which was spent leading teams at Chipotle. This unique combination equips her with the implementable strategies she has shared with thousands of leaders to help them courageously speak up, step up and show up in the workplace. Her work has been featured on MSNBC, NPR and TEDx.

    Candace's Book: https://candacedoby.com/cool-girls-guide-to-courage/

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    Website and live online programs: http://ims-online.com

    Blog: https://blog.ims-online.com/

    Podcast: https://ims-online.com/podcasts/

    LinkedIn: https://www.linkedin.com/in/charlesagood/

    Twitter: https://twitter.com/charlesgood99

    Chapters:

    (00:00) Introduction

    (00:50) Defining courage

    (02:13) Tip: Differentiating courage from bravery and fearlessness

    (08:23) Tip: Why people aren't acting courageously at work

    (14:04) Tool: Courageous leadership

    (15:45) Technique: Steps to conjure up courage

    (19:05) Tip: Mindset for acting courageously

    (22:32) Tip: Breaking nonexistent rules

    (24:51) Conclusion

  • Hal Elrod is on a mission to elevate the consciousness of humanity, one person at a time. As an international keynote speaker, host of the popular Achieve Your Goals podcast, and author of one of the highest rated books in the world, The Miracle Morning, (which has over 6,000 five-star Amazon reviews and has sold over 2 million copies) he is doing exactly that. Hal actually died at age 20. His car was hit head on by a drunk driver at over 70 miles per hour, he died for 6 minutes, broke 11 bones, suffered permanent brain damage and was told by doctors that he would never walk again.Then, at age 37, he nearly died again when his heart, lungs, and kidneys were on the verge of failing, and he was diagnosed with a rare, aggressive form of cancer. After being given a 30% chance of surviving, Hal once again defied seemingly insurmountable odds to beat cancer. He is grateful to be sharing his life with his wife and their two children, in Austin, Texas. Hal’s miraculous journey is featured in his most recent project—The Miracle Morning movie—a documentary that shows you how to live to your full potential and highlights stories of ordinary people who are doing the extraordinary. Hal's Books: https://www.amazon.com/stores/Hal-Elrod/author/B008J6VH8G- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:Chapters:(00:00) Introduction (01:42) Tool: The Miracle Equation(04:02) Tip: Hal’s personal transformation through Cutco(07:44) Tip: The Power of a Mentor (09:49) Technique: Maintaining unwavering faith and the miracle mantra(20:07) Technique: The ABCs of living a miracle life(27:51) Tool: Optimal State of Consciousness(35:50) Conclusion

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  • Charles Good interviews Mike Robbins, who is the NYT best selling author of five books, including Bring Your Whole Self to Work, and, his latest, We're All in This Together. He's a sought-after speaker and consultant who delivers keynotes and seminars for some of the top organizations in the world. As an expert in teamwork, leadership, and emotional intelligence.

    He has been featured on NPR, ABC News, Harvard Business Review, Fast Company, the New York Times, the Economist, the Wall Street Journal, and many others.

    Mike's Books: https://mike-robbins.com/books/

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    Website and live online programs: http://ims-online.com

    Blog: https://blog.ims-online.com/

    Podcast: https://ims-online.com/podcasts/

    LinkedIn: https://www.linkedin.com/in/charlesagood/

    Twitter: https://twitter.com/charlesgood99

    Chapters:

    (00:00) Introduction

    (01:01) Tip: Focus on things that truly matter

    (02:49) Tip: Lessons from Mike’s Mom’s final days

    (05:07) Tip: Forgiveness and grudge holding

    (09:33) Technique: Dealing with ego

    (12:47) Tip: Learning from failure

    (15:34) Tool: Resilience and anti-fragility

    (17:10) Tool: Perseverance

    (19:18) Technique: Comparison Trap

    (23:30) Technique: Abundance mindset

    (26:42) Technique: Dealing with self-righteousness

    (29:36) Conclusion

  • Dr. Karen Gilliam is the Chief Learning Officer & OD Capability Lead at NASA.

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    Website and live online programs: http://ims-online.com

    Blog: https://blog.ims-online.com/

    Podcast: https://ims-online.com/podcasts/

    LinkedIn: https://www.linkedin.com/in/charlesagood/

    Twitter: https://twitter.com/charlesgood99

    Chapters:

    (00:00) Introduction

    (01:10) Karen’s Background

    (03:26) Passion for developing leaders

    (05:03) NASA's mission

    (06:14) Tool: 70-20-10 learning model

    (08:22) Technique: Leadership pipeline development

    (11:02) NASA 2040 initiative

    (12:57) Tip: Building a learning culture

    (15:18) NASA NEXT Program

    (20:04) IMS partnership and collaboration

    (25:08) Technique: Addressing employee development challenges

    (26:56) Tip: Balancing work and well-being

    (28:32) Conclusion

  • Dr. Michael Woodward is a Clinical Assistant Professor of Executive Coaching at New York University (NYU) where he leads the Master of Science program in Executive Coaching and Organizational Consulting. As a consultant and professional coach, Dr. Woody works with both private and corporate clients on building management and leadership capacity. His latest book is titled, The Digital Coaching Revolution: How to Support Employee Development with Coaching Tech.Dr. Woodward's Book: https://www.amazon.com/Digital-Coaching-Revolution-Employee-Development/dp/1398612510- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:09) Tip: Genuine human connection in coaching(05:26) The impact of health coaching on other coaching domains(07:42) Tool: AI in coaching and its potential impact(12:46) Tool: AI-driven feedback and personalized learning(18:13) Tip: The future of the digital coaching(20:19) Tip: How to embrace the coaching revolution(21:26) Conclusion

  • Dr. Michael Woodward is a Clinical Assistant Professor of Executive Coaching at New York University (NYU) where he leads the Master of Science program in Executive Coaching and Organizational Consulting. As a consultant and professional coach, Dr. Woody works with both private and corporate clients on building management and leadership capacity. His latest book is titled, The Digital Coaching Revolution: How to Support Employee Development with Coaching Tech.Dr. Woodward's Book: https://www.amazon.com/Digital-Coaching-Revolution-Employee-Development/dp/1398612510- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:40) Challenges in coaching during the pandemic(05:31) Impact of coaching post-pandemic(09:41) Tool: Evolution of digital coaching platforms(12:39) Tip: Categorization of coaching services(15:59) Challenges in democratizing coaching(18:43) Technique: Measuring the impact of coaching(21:55) Tip: Influence of sports coaching (23:23) Tool: The Ovida platform(24:25) Integrating AI into coaching(25:51) Conclusion

  • Karin Hurt and David Dye help human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results. They’re the CEO and President of ⁠Let’s Grow Leaders⁠, a global leadership development firm known for practical tools and leadership development that stick, and the authors of several award winning books including ⁠Winning Well: A Manager’s Guide to Getting Results—Without Losing Your Soul⁠ and ⁠Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers and Customer Advocates⁠.

    Karin and David's Books: https://letsgrowleaders.com/great-leadership-books/-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:Chapters:(00:00) Introduction(01:14) Technique: Quitting a conflict(02:27) Tip: Overcoming workplace challenges(06:16) Technique: Saying no to overwhelm(11:06) Technique: Inspire Method for team accountability(14:38) Tool: Handling bullies and gossips(19:03) Tool: Handling tricky work situations(20:36) Technique: Dealing with difficult customers(23:06) Conclusion

  • Karin Hurt and David Dye help human-centered leaders find clarity in uncertainty, drive innovation, and achieve breakthrough results. They’re the CEO and President of Let’s Grow Leaders, a global leadership development firm known for practical tools and leadership development that stick, and the authors of several award winning books including Winning Well: A Manager’s Guide to Getting Results—Without Losing Your Soul and Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers and Customer Advocates.

    Karin and David's Books: https://letsgrowleaders.com/great-leadership-books/-Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:27) Tip: The importance of conflict(03:09) Tool: Challenges of workplace conflict(04:24) Tip: Conflict cocktails(06:57) Tool: Connection in conflict(12:50) Tool: Clarity in conflict(15:29) Tool: Curiosity in conflict(17:16) Tool: Commitment in conflict(20:06) Tip: Future Benefits of speaking up(23:17) Technique: Inviting others into the conversation(27:32) Technique: Recognizing and de-escalating emotions(30:10) Conclusion

  • Dr. Kristen Lee is a recognized, award-winning clinician, author and Behavioral Science professor from Boston with more than twenty years in the field. Her work has been featured on NPR and CBS radio. Dr. Lee has a robust platform—she speaks across the U.S. and around the globe with business leaders, educators, physical and mental health professionals and general audiences. Some of the venues she speaks at include Harvard University, Ted X, Virgin Pulse, and Johnson & Johnson.

    Kristen Lee's Books: https://kristenlee.com/books/

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    Website and live online programs: http://ims-online.com

    Blog: https://blog.ims-online.com/

    Podcast: https://ims-online.com/podcasts/

    LinkedIn: https://www.linkedin.com/in/charlesagood/

    Twitter: https://twitter.com/charlesgood99

    Chapters:

    (00:00) Introduction

    (01:14) Defining bravery

    (03:07) Technique: Strategic risk-taking

    (05:45) Tip: Acceptable risks

    (12:11) Tip: Most common automations

    (16:46) Tip: The sweet spot between best and worst case scenario brain

    (20:38) Tip: Navigating generational dynamics

    (24:42) Tip: Isolation and connection

    (27:04) Technique: Strategizing through complexity

    (27:54) Conclusion

  • Will Baggett is an award-winning major events professional, former strength coach, and dynamic speaker. Will has also helped produce events such as the Super Bowl, Final Four and a host of college football bowl games. Over his six-year coaching career, Will helped produce 19 NFL draft picks, including two first-round picks.The Blueprint for a Successful Career, Will’s first book, was released in 2017 to widespread acclaim and has been added to the curriculum at six nationally accredited universities. He began speaking in 2017 and has since delivered over 250 keynotes, inspiring over 50,000 people across multigenerational workplaces in both the public and private sector.Will's Book: https://www.amazon.com/Blueprint-Successful-Career-Foundation-Professionals/dp/1606793640- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:05) Tip: Cultivating the right environment(04:39) Tip: Making leaders look good(09:27) Technique: Brand development and protection(13:35) Technique: Jersey swapping(17:19) Tip: Legacy vs. survival mode(19:04) Tip: Identifying influential people(21:34) Tip: Importance of caring and character(25:22) Tip: Building a strong leadership foundation(26:38) Conclusion

  • Will Baggett is an award-winning major events professional, former strength coach, and dynamic speaker. Will has also helped produce events such as the Super Bowl, Final Four and a host of college football bowl games. Over his six-year coaching career, Will helped produce 19 NFL draft picks, including two first-round picks.The Blueprint for a Successful Career, Will’s first book, was released in 2017 to widespread acclaim and has been added to the curriculum at six nationally accredited universities. He began speaking in 2017 and has since delivered over 250 keynotes, inspiring over 50,000 people across multigenerational workplaces in both the public and private sector.Will's Book: https://www.amazon.com/Blueprint-Successful-Career-Foundation-Professionals/dp/1606793640- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:44) Tip: The foundation of a successful career(05:19) Tip: The importance of doing small tasks well(08:32) Tool: Creating buy-in and optimizing employee potential(11:13) Tip: Stay in the proving phase (16:42) Tip: Avoid ego and entitlement(19:46) Tip: Embracing the journey(23:43) Conclusion

  • Dr. Paul J. Zak is a Professor at Claremont Graduate University and is in the top 0.3% of most cited scientists. Paul's two decades of research have taken him from the Pentagon to Fortune 50 boardrooms to the rainforest of Papua New Guinea. His most recent book is Immersion: The Science of the Extraordinary and the Source of Happiness. Besides his academic appointment, he is a four time tech entrepreneur. In 2017 he founded Immersion Neuroscience, a software platform that allows anyone to measure what the brain loves in real-time that is used to improve outcomes in entertainment, education, advertising, and to monitor emotional wellness. He is a regular TED speaker and has appeared on Good Morning America, Dr. Phil, Fox & Friends, ABC Evening News, and his work has been reported in The New York Times, The Wall Street Journal, USA Today, Time, The Economist, Scientific American, Fast Company, Forbes, and many others.Paul's Books: https://pauljzak.com/books/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:35) Tip: The Importance of Social Relationships(02:16) Technique: Building Emotional Fitness(05:15) Tools: Neurological Valuation of Social Emotional Experiences(07:10) Tools: Strategies for Introverts to Build Social Connections(10:24) Tip: Quality vs. Quantity of Social Relationships(11:48) Tip: Emotional Fitness and Physical Health(15:57) Tip: Misconceptions about Emotional Fitness(17:44) Tip: Emotional Fitness and Emotional Intelligence(19:19) Tip: Emotional Fitness and Depression(20:45) Tool: Tuesday App and Emotional Fitness Measurement(23:33) Techniques: Optimizing Peak Immersion Levels(25:37) Key Takeaway(25:52) Conclusion

  • Britt Andreatta is an internationally recognized thought leader who creates science-based solutions for today's challenges. Britt is the CEO of Brain Aware Training and former Chief Learning Officer for Lynda.com (now LinkedIn Learning). Britt has published several best-selling titles including Wired to Resist: The Brain Science of Why Change Fails and a New Model for Driving Success.Britt's Books: https://www.brittandreatta.com/books/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Tip: Factors that influence change outcomes(03:35) Tip: Tips for employees(06:36) Tool: Leaders' navigational tools(07:50) Tip: Three roles of leaders(09:52) Tool: Motivational tools(14:21) Tool: Connection tools(16:28) Tip: Patience and self-care(17:06) Key takeaway(19:00) Conclusion

  • Britt Andreatta is an internationally recognized thought leader who creates science-based solutions for today's challenges. Britt is the CEO of Brain Aware Training and former Chief Learning Officer for Lynda.com (now LinkedIn Learning). Britt has published several best-selling titles including Wired to Resist: The Brain Science of Why Change Fails and a New Model for Driving Success.Britt's Books: https://www.brittandreatta.com/books/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:09) Tip: The reasons behind change failures(03:10) Tip: The human reaction to change(04:13) Tip: Challenges in different types of change(09:12) Tip: Change journeys and their impact(13:12) Tip: Change fatigue and burnout(18:29) Tool: The brain on change(20:28) Tip: The Internal Cortex(22:22) Tip: The Basal Ganglia and change fatigue(24:25) Tool: Creating compelling rewards(25:58) Tool: Gamification and habit formation(26:21) Tip: The role of the Habenula in decision making(28:10) Tool: The importance of rewarding change efforts(29:05) Conclusion

  • Brenda Bailey-Hughes is an award-winning faculty member at the Kelley School of Business where she teaches business communication and leadership courses. Prior to joining the Kelley School, Brenda spent nearly a decade in human resources specializing in managerial training, mediation, and organizational development. She is a sought-after speaker and coach who frequently presents at conferences on over a dozen topics including influence, powerful presentations, leadership through the lens of emotional intelligence, customer service, and change strategies for personal growth.- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:11) Tool: Self-Management(04:11) Tool: Emotional Control and Managing Emotions(09:59) Technique: Optimism and Decreasing Negative Thoughts(15:11) Tool: Worst Case, Best Case, and Most Likely Scenario(18:07) Tool: Ethos, Pathos, and Logos in Influence(21:18) Tool: Psychological Safety and Team Building(22:47) Technique: Developing Emotional Intelligence(24:30) Tool: Perception vs. Reality of Empathy(25:51) Key Takeaway(27:10) Conclusion

  • Brenda Bailey-Hughes is an award-winning faculty member at the Kelley School of Business where she teaches business communication and leadership courses. Prior to joining the Kelley School, Brenda spent nearly a decade in human resources specializing in managerial training, mediation, and organizational development. She is a sought-after speaker and coach who frequently presents at conferences on over a dozen topics including influence, powerful presentations, leadership through the lens of emotional intelligence, customer service, and change strategies for personal growth.- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:36) Defining Emotional Intelligence and Empathy(03:00) Tip: Why Emotional Intelligence Matters(04:50) Tip: Understanding Empathy(09:05) Technique: Balancing Empathy with Accountability(12:08) Technique: Using Emotional Intelligence(12:31) Tip: The Importance of Self-Awareness(15:43) Tool: Self-Assessment(20:31) Technique: Improving Self-Awareness through Questioning(21:17) Tool: The Power of “How”(22:24) Conclusion

  • Jason D. Patent, Ph.D. (he/him), is founder and principal at JP Global Lead LLC and co-founder of BridgeLabs. A fluent speaker of Mandarin Chinese, he is an organizational leader, consultant, author, thought leader, instructor, and workshop facilitator in the fields of global leadership and global diversity, equity, and inclusion. For seven years he was Director of the Robertson Center for Intercultural Leadership at U.C. Berkeley’s International House.

    Jason's Book: https://www.jasonpatent.com/

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    Website and live online programs: http://ims-online.com

    Blog: https://blog.ims-online.com/

    Podcast: https://ims-online.com/podcasts/

    LinkedIn: https://www.linkedin.com/in/charlesagood/

    Twitter: https://twitter.com/charlesgood99

    Chapters:

    (00:00) Introduction

    (01:09) Tool: DIVE model of perception management

    (06:26) Tool: Power dynamics and feedback

    (16:18) Tip: Adapting and understanding cultural differences

    (21:42) Technique: Identifying values driving behaviors

    (23:41) Technique: Developing self-awareness

    (26:14) Conclusion

  • Jason D. Patent, Ph.D. (he/him), is founder and principal at JP Global Lead LLC and co-founder of BridgeLabs. A fluent speaker of Mandarin Chinese, he is an organizational leader, consultant, author, thought leader, instructor, and workshop facilitator in the fields of global leadership and global diversity, equity, and inclusion. For seven years he was Director of the Robertson Center for Intercultural Leadership at U.C. Berkeley’s International House.

    Jason's Book: https://www.jasonpatent.com/

    -

    Website and live online programs: http://ims-online.com

    Blog: https://blog.ims-online.com/

    Podcast: https://ims-online.com/podcasts/

    LinkedIn: https://www.linkedin.com/in/charlesagood/

    Twitter: https://twitter.com/charlesgood99

    Chapters:

    (00:00) Introduction

    (01:30) Tip: Power dynamics in the workplace

    (06:01) Tip: Seek honest feedback

    (13:18) Technique: Empowering employees

    (17:00) Technique: Emotional regulation and workplace interactions

    (20:11) Tool: Amygdala hijack and emotional reaction

    (21:43) Conclusion

  • May Busch is an international executive and career coach, speaker, facilitator, and the author of Accelerate: 9 Capabilities to Achieve Success at Any Career Stage. She is passionate about helping people thrive at work and reach their full potential. She is Senior Advisor and Executive in Residence in the Office of the President, and Professor of Practice at W.P. Carey School of Business, at ASU. Previously, May enjoyed a 24-year career in investment banking, most recently as COO for Morgan Stanley Europe. She chaired the firm's European Diversity Council and was a member of its European Management Committee. A graduate of Harvard Business School, May is dedicated to promoting greater thought leadership, diversity, and entrepreneurial spirit in the workplace. May's Book: https://maybusch.com/books/accelerate/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:13) Tool: Strategies for Effective Communication(04:21) Tool: The Five-Minute Rule and the Rule of Three(09:27) Technique: Improving Decision-Making(16:25) Tip: Transition from Caretaker to Rainmaker(22:14) Technique: Building Self-Awareness(23:41) Tool: The Johari Window(24:54) Technique: Reflecting and Noticing(27:29) Tip: Importance of Mindset(29:07) Tip: Physical and Mental Connection(31:25) Tool: Brand and Reputation(32:45) Tip: Executive Presence(33:56) Conclusion

  • May Busch is an international executive and career coach, speaker, facilitator, and the author of Accelerate: 9 Capabilities to Achieve Success at Any Career Stage. She is passionate about helping people thrive at work and reach their full potential. She is Senior Advisor and Executive in Residence in the Office of the President, and Professor of Practice at W.P. Carey School of Business, at ASU. Previously, May enjoyed a 24-year career in investment banking, most recently as COO for Morgan Stanley Europe. She chaired the firm's European Diversity Council and was a member of its European Management Committee. A graduate of Harvard Business School, May is dedicated to promoting greater thought leadership, diversity, and entrepreneurial spirit in the workplace. May's Book: https://maybusch.com/books/accelerate/- Website and live online programs: http://ims-online.comBlog: https://blog.ims-online.com/Podcast: https://ims-online.com/podcasts/LinkedIn: https://www.linkedin.com/in/charlesagood/Twitter: https://twitter.com/charlesgood99Chapters:(00:00) Introduction(01:15) Technique: Developing Capabilities(08:10) Tool: Career Potential S-Curve(03:04) Tip: Importance of People Skills(06:09) Tip: Owning Personal Development(13:39) Technique: The Learn-Do-Show Model(16:42) Tip: Team Leadership(20:52) Tip: Become a Talent Magnet(21:36) Technique: The Reframing of Work(22:45) Tip: Unifying compelling vision(23:29) Tip: Promoting team members(24:23) Conclusion