Episoder
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What does a pink puppet called Connie have to do with ethics? More than you might think. On this episode, I'm speaking with a lawyer, whose innovative approach to getting employees to engage in ethics, involved turning to something we all know from our childhood, a puppet.
Episode Summary
That lawyer and my guest on this episode is Fraser Simpson, Associate General Counsel at the Wellcome Trust. He's on the show to me to tell me about a creative and award-winning approach to embedding ethics in organisations. Fraser and the team at Acteon Communications tackled the challenge of inspiring ethical decision-making in a world where written policies often fall short. Their solution? Connie, a hot pink puppet who represents a conscience, prompting employees to ask, "What would Connie do?"
Fraser shares how Connie was born from a need to engage employees in meaningful, human-centred conversations about ethics and compliance. We delve into why traditional approaches often fail, how behavioural science can transform organisational cultures, and why creativity is a powerful tool for behaviour change. Whether you’re in legal, compliance, or simply curious about innovation in professional settings, Fraser’s insights are both practical and inspiring.
Throughout our conversation, Fraser illustrates the power of storytelling, humour, and simplicity in sparking conversations that matter. Connie’s journey—from a sketch to a living, breathing character—offers lessons for anyone trying to make complex ideas relatable and impactful.
Guest Biography
Fraser is the Associate General Counsel at the Wellcome Trust, one of the world’s largest charitable foundations supporting science to tackle urgent health challenges. Fraser’s work that we discuss on the show focuses on developing a business integrity framework that empowers employees to make sound decisions in moments that matter.
With a background in law and a passion for creativity, Fraser has pioneered innovative approaches to compliance, including the development of Connie, a hot pink puppet that embodies ethics and inspires employees to think critically.
He describes himself as a dad of two first and a lawyer second, drawing on everyday challenges and creativity to influence his professional work.
AI-Generated Timestamped Summary of Key Points
[00:00:02] Innovative Ethics Solution (14 Minutes)
Fraser introduces Connie, a bright pink puppet created to make ethics training engaging and memorable. By using behavioural science, Wellcome Trust demonstrates the power of moving from dry rulebooks to fostering value-driven decisions.
[00:14:05] Revolutionizing Ethics Engagement (8 Minutes)
The importance of using creativity to influence ethical decision-making, rather than over rigid rules, focusing on empowering employees with adaptable tools. Fraser explains how storytelling helps make ethics relatable and impactful.
[00:21:50] Bringing Connie to Life (13 Minutes)
Fraser shares the playful inspiration behind Connie’s creation, including how a Hetty vacuum cleaner sparked the idea and how he worked with Acteon, a behavioural science-driven agency. Connie balances humour and professionalism to spark meaningful conversations.
[00:34:32] Communicating Ethics Through Creativity (11 Minutes)
The Compliance team has considered how to deploy multi-sensory strategies, such as tactile tools and music, to make ethics training more engaging. These creative methods integrate ethics seamlessly into employees' daily routines.
[00:45:05] Launching Connie and Sustaining Engagement (6 Minutes)
Connie’s debut redefines compliance training by prioritising empowerment over box-ticking. Strategies like in-person meetings and digital tools ensure Connie stays relevant across the organisation.
[00:50:51] Encouraging Ethical Conversations (14 Minutes)
Fraser discusses innovative training approaches, such as regular ethical dilemmas and the "What Would Connie Do?" framework. These quick, consistent exercises develop decision-making skills and foster lasting habits.
[01:04:50] Balancing Compliance and Personal Accountability (12 Minutes)
The conversation highlights the importance of personal agency in decision-making. By promoting thoughtful judgment, the approach helps create a culture of accountability and better choices.
[01:16:23] Inclusive and Accessible Communication (12 Minutes)
Inclusivity is central to the approach adopted by Wellcome, including the deployment of a Braille Code of Conduct and other accessible formats. Fraser explains how Wellcome developed practical tools, like a mobile app, for use in critical moments.
[01:28:34] Connie’s Global Reach and Future Potential (10 Minutes)
Connie’s cross-cultural appeal in compliance training is explored, along with the vision of e-Connie—a virtual companion for ethical decision-making on a global scale.
Links
The Wellcome Trust — https://wellcome.org/
Acteon, the firm that helped to design and develop Connie — https://www.acteoncommunication.com/
Acteon’s case study of Connie — https://www.acteoncommunication.com/case-studies/meet-connie-your-conscience/
Sarah Abramson of Acteon pitching the idea of Connie at ECEC, the 2024 European Compliance & Ethics Conference — https://youtu.be/iCf1CklbysQ?si=z5-Vt3xcC2loZLB1&t=1641
Sarah’s appearance on this podcast — https://www.humanriskpodcast.com/sarah-abramson-on-speaking-to-the-human/ -
Can you distill a complex concept into a single sketch? Jono Hey can and on this episode, he joins me to talk about Sketchplanations —a project that explains the world, one sketch at a time.
Summary
I’ve been a long-time admirer of Jono’s work, which makes complex ideas accessible and engaging through simple, elegant sketches.
We discuss how he manages to turn abstract or intricate concepts into visual explanations that resonate with so many people, while maintaining accuracy and nuance.
Jono has a fascinating background in product design and UX, and he shares how his professional journey has influenced his approach to Sketchplanations.
We dive into his creative process, discussing the challenges of staying true to his vision while balancing the pressure for commercial success. Jono opens up about the origins of his project, the tools he uses, and the philosophy that keeps him motivated after more than 900 sketches .
We also explore the broader lessons that designers, educators, and anyone curious about the world can draw from Sketchplanations.
From navigating the challenge of accuracy to embracing creativity in visual form, Jono’s insights are valuable for anyone looking to communicate ideas more effectively or understand the world a little better.
Guest Biography
Jono Hey is the creator of Sketchplanations—a series of sketches that aim to explain the world, one concept at a time. He has a rich background in product design and UX, having worked with various startups, including Nutmeg and Zen Educate, where he led UX, design, and product development.
His passion project, Sketchplanations, has gained a wide audience due to its clear, engaging visuals that break down complex ideas into easily digestible formats. Beyond Sketchplanations, Jono has a PhD in product design and has worked across multiple industries, applying his expertise in design thinking and growth strategy.
AI-Generated Timestamped Summary
[00:00:00] Introduction to the show and Jono Hey's work
[00:01:00] My admiration for Sketchplanations and Jono's mission
[00:02:00] Jono’s background in product design and UX
[00:04:00] What Sketchplanations are and how they began
[00:06:00] Jono’s creative challenge and learning exercise
[00:08:00] The eclectic nature of Sketchplanations topics
[00:11:00] The balance between commercial success and staying true to his interests
[00:13:00] How Jono chooses what to sketch and the role of curiosity
[00:16:00] The process behind creating each Sketchplanation
[00:19:00] Challenges of accuracy and oversimplification
[00:22:00] The role of sketches as jumping-off points for further exploration
[00:25:00] Staying motivated and balancing artistic integrity with audience feedback
[00:29:00] Jono's analogy of a good teacher as a DJ for learning
[00:33:00] The importance of timeless content and building a long-term project
[00:37:00] Using sketches to connect different topics and foster curiosity
[00:43:00] The constraints that shape Sketchplanations' format and identity
[00:52:00] Keeping the creative process grounded in simplicity and accessibility
[00:57:00] Jono’s decision to allow open use of Sketchplanations for non-commercial purposes
[01:01:00] The idea of building a community around freely accessible content
[01:04:00] The Sketchplanations podcast, co-hosted by Jono, Rob Bell and Tom Pellereau, and what it offers listeners
Links
Sketchplanations website: www.sketchplanations.com
Sketchpanation podcast: https://podcast.sketchplanations.com/
Jono’s book ‘Big Ideas, Little Pictures: Explaining the world one sketch at a time’: https://sketchplanations.com/big-ideas-little-pictures
The YouTube video Jono released to reflect what he’d learned from 900 Sketchplanations: https://www.youtube.com/watch?v=n8pWsaeRb8g
Sketchplanations referred to on the show
The Golden Circle: https://sketchplanations.com/the-golden-circle
and the associated Sketchplanations pod episode: https://podcast.sketchplanations.com/the-golden-circle/
Herd Immunity: https://sketchplanations.com/herd-immunity
The Olympic Flag: https://sketchplanations.com/the-olympic-flag
The Solstice: https://sketchplanations.com/solstice
The Moon Illusion: https://sketchplanations.com/the-moon-illusion
The Swiss Cheese Model: https://sketchplanations.com/the-swiss-cheese-model
Human Risk: https://sketchplanations.com/human-risk
and the associatedSketchpanations pod episode: https://podcast.sketchplanations.com/human-risk-with-christian-hunt/ -
Manglende episoder?
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What makes communicating effectively such a critical skill in today’s world?
On this episode, I dive into the fascinating world of communication with Amy Kean, a psychosociologist, educator, and the founder of Good Shout, a company redefining how we teach and communicate. Amy brings her unique blend of humour, honesty, and sharp insights to a conversation that will leave you thinking differently about how you connect with others.
We explore Amy’s journey from advertising to launching a learning and development company focused on experimentation and creativity. She explains why she believes education and workplace communication are fundamentally flawed and shares practical ways to fix them. From seven types of listening to giving constructive feedback, Amy’s approach is both revolutionary and refreshingly human.
We also tackle societal trends, such as the “worshipped entrepreneur” and the dangers of pathologising creativity. Amy’s perspective on embracing imperfection and finding joy in experimentation is as inspiring as it is thought-provoking. This episode will make you laugh, reflect, and rethink your own communication habits.
Guest Biography
Amy Kean is a psychosociologist, educator, and the founder of Good Shout, a learning and development company that challenges traditional approaches to training and communication.
Known for her sharp wit and unapologetic honesty, Amy combines humour with actionable insights to help people communicate more effectively.
A former advertising professional, she has a deep understanding of human behavior and uses her sociological expertise to teach skills like public speaking, feedback, and creative articulation.
Beyond her work with Good Shout, Amy is also an author and poet. Her poetry collection House of Weeds reimagines weeds as metaphorical human traits, showcasing her ability to find beauty and meaning in the overlooked.
Amy is a regular speaker at conferences, including TEDx, and her work continues to inspire individuals and organizations to embrace experimentation and imperfection.
AI-Generated Timestamped Summary of Key Points
[00:00:00] Introduction to the episode and Amy Kean’s background.
[00:01:00] Amy’s journey from advertising to founding Good Shout.
[00:03:00] Why education and workplace communication systems are fundamentally flawed.
[00:06:00] The seven types of listening and their everyday impact.
[00:09:00] Good Shout’s unique, experimental approach to training and feedback.
[00:13:00] The societal consequences of poor communication and the rise of “people-pleasing.”
[00:19:00] Amy’s social media presence and her critiques of societal trends.
[00:23:00] Discussion on the “worshipped entrepreneur” and BrewDog’s controversies.
[00:35:00] The importance of feeling heard and Amy’s advocacy for public speaking in schools.
[00:45:00] Exploring creativity through Amy’s poetry and the metaphor of weeds.
[00:51:00] The dangers of pathologising daydreaming and the value of imagination.
[00:57:00] Amy’s TEDx talk on the sociology of normality and the concept of weirdness.
Relevant Links
Amy on LinkedIn: https://www.linkedin.com/in/amycharlottekean
Amy on Twitter/X: https://x.com/keano81
The Good Shout: https://goodshoutcommunity.com/
Creative Schools, the book by Ken Robinson (https://www.sirkenrobinson.com/creative-schools-the-grassroots-revolution-thats-transforming-education/)
The one-sentence book called Herscht 07769: https://www.ndbooks.com/book/herscht-07769/]
Amy’s book of poetry called House of Weeds: https://www.flyonthewallpress.co.uk/post/introducing-house-of-weeds-by-amy-kean-and-jack-wallington
Jack Wallington’s Book https://www.laurenceking.com/products/wild-about-weeds
BrewDog and the Qatar World Cup controversy: https://www.cityam.com/qatar-world-cup-brewdog-will-give-profits-to-human-rights-groups-but-will-show-tournament/
Alastair Green’s parody of Brewdog: https://youtu.be/-wP3BjTdogY?si=j_ejfj1EiaRZJWCi
Philosopher Alain de Botton’s philosophy and writings: Website
Amy’s talk at TEDx Shoreditch, ‘Gravitas is a Work of Fiction’: https://www.youtube.com/watch?v=UKistHI6AMA -
How does one become a political cartoonist? And what lessons can we learn from their craft?
Episode Summary
In this episode, I sit down with legendary political cartoonist Steve Bell to explore the artistry and challenges behind his provocative work.
From his early struggles as a teacher to his meteoric rise as a satirical voice at The Guardian, Steve shares the experiences that shaped his unique style.
We delve into his creative process, the evolution of his iconic characters, and his reflections on a career that’s spanned over four decades.
Steve doesn’t hold back as he recounts his battles to maintain creative independence in an ever-changing media landscape.
Whether it’s navigating editorial constraints, mastering the balance between humour and sharp commentary, or sketching under the pressure of daily deadlines, Steve offers an honest and inspiring perspective on his craft.
Along the way, he shares fascinating anecdotes, like the evolution of David Cameron as a cartoon character and the artistic freedom he carved out for himself at The Guardian and how ultimately using that freedom led to him leaving the paper.
This conversation isn’t just for fans of Steve’s work but for anyone interested in creativity, resilience, and the power of satire to provoke and inspire. Join us as we explore the world of political cartooning through the eyes of one of its most iconic practitioners.
⚠️ Warning: this episode contains adult language and content, so listener discretion is advised.
Steve Bell Biography
Steve Bell is one of the most influential UK political cartoonists of our time, known for his incisive satire and striking illustrations. A graduate of Leeds College of Art, Steve initially trained as a teacher before realizing his passion for cartooning.
His first major break came with Time Out magazine, where his “Maggie’s Farm” strip skewered the Thatcher era. In 1981, he joined The Guardian, where his daily cartoons became a staple for readers and a thorn in the side of the powerful.
Over his illustrious career, Steve developed a reputation for blending biting political commentary with imaginative visuals, often pushing the boundaries of satire.
His work has appeared in numerous publications, and he remains a vocal advocate for creative freedom in an increasingly restrictive media environment.
AI-Generated Timestamped Key Points
[00:00:00] Introduction to Steve Bell and the origins of his artistic journey
[00:01:13] Steve’s early life, love for drawing, and transition from teaching to cartooning
[00:08:06] Struggles and lessons learned from teaching in Birmingham
[00:11:00] Early career milestones, including work with Time Out and The Guardian
[00:25:02] The evolution of "Maggie’s Farm" and creating caricatures of Margaret Thatcher
[00:34:15] Steve’s thoughts on the creative process and meeting deadlines
[00:52:39] How Steve conceptualises characters, like David Cameron as a condom
[00:57:18] Reflections on editorial constraints and creative independence
[01:10:12] Steve’s critiques of the modern media landscape and its treatment of political satire
[01:20:00] The enduring relevance of political cartoons in today’s world
Links
Topics we discuss on the show:
Margaret Thatcher: Former Prime Minister of the United Kingdom and a key figure in British politics during the 1980s, known for her conservative policies.
👉 Margaret Thatcher - Wikipedia
Thatcherism: The political ideology and economic policies associated with Margaret Thatcher, often satirized by Steve Bell.
👉 Thatcherism - Wikipedia
David Cameron: Former Prime Minister of the United Kingdom, often depicted by Steve Bell as a cartoon caricature, including as a condom.
👉 David Cameron - Wikipedia
The Guardian: A British newspaper known for its progressive views and a platform for Steve Bell’s political cartoons for over 40 years.
👉 The Guardian - Wikipedia
Maggie’s Farm: A political comic strip by Steve Bell, published in Time Out, satirizing Margaret Thatcher and her government.
👉 Maggie’s Farm (Bob Dylan song) - Wikipedia (inspiration for the name)
The Red Star Parcel Service: A British rail-based parcel delivery service used by Steve Bell to send his cartoons to The Guardian during the pre-digital era.
👉 Red Star Parcels - Wikipedia
Social Democratic Party (SDP): A British political party formed in 1981 by former Labour MPs; its formation split the Labour vote during Margaret Thatcher’s tenure.
👉 Social Democratic Party (UK) - Wikipedia
Beano: A British children’s comic, often referenced by Steve Bell as an early influence on his cartooning style. 👉 Beano - Wikipedia
Jean-Luc Godard: An influential French filmmaker, admired by Steve Bell during his student years for his innovative cinematic style.
👉 Jean-Luc Godard - Wikipedia
New Musical Express (NME): A British music journalism publication where Steve Bell submitted work during his early career.
👉 NME - Wikipedia
Horse & Hound: A British weekly equestrian magazine established in 1884, covering horse sports such as eventing, dressage, show jumping, hunting, and racing, alongside advice on horse care and training. It gained pop culture recognition for its mention in the movie Notting Hill.
👉 Horse & Hound - Wikipedia
Time Out: A magazine featuring cultural events and news, where Steve Bell’s work first gained major recognition.
👉 Time Out (magazine) - Wikipedia
Liberty Leading the People: A painting by Eugène Delacroix frequently referenced by Steve Bell in his political cartoons.
👉 Liberty Leading the People - Wikipedia
Cartoons To see Steve’s archive visit his website: www.belltoons.co.uk
🖌️ Maggie’s Farm: https://www.belltoons.co.uk/bellworks/index.php/others/Maggie-s-Farm
🖌️ Thatcher, Heseltine & Howe: https://i.guim.co.uk/img/static/sys-images/Guardian/Pix/pictures/2011/5/24/1306251583026/Thatcher-Heseltine--Howe--010.jpg?width=1010&quality=45&auto=format&fit=max&dpr=2&s=610503e82cf033474cd6a6754281bf18
🖌️ David Cameron as a condom on a poster: https://www.belltoons.co.uk/bellworks/index.php/CLASSIC-CARTOONS/2951-12-1-10_CAMERONDOM
🖌️ David Cameron leaving office: https://www.belltoons.co.uk/bellworks/index.php/leaders/2016/4017-130716_CAMREMOVAL
🖌️ Donald Trump:
https://www.belltoons.co.uk/bellworks/index.php/leaders/2020/4564-051120_SHITEXPLOSION -
How do tiny changes in our surroundings create big impacts on our daily lives? And what does that have to do with house flies?
Episode Summary
In this episode, I’m thrilled to welcome Dr. Eva Van Den Broek and Tim Den Heijer to discuss their new book, The Housefly Effect, which explores the hidden ways behavioral science influences our daily decisions.
We dive into fascinating examples of nudges, from a simple housefly sticker in a urinal to placebo buttons at pedestrian crossings. They reveal how clever behavioural tricks are everywhere, steering our actions without us even realizing it.
Eva and Tim share insights from their diverse backgrounds — Eva, a behavioural economist working on policy and research, and Tim, an advertising strategist who brings these ideas to life through real-world campaigns.
Together, they’ve written a book that not only explains these influences but invites readers to recognize and leverage them in their own lives. Our conversation also touches on the ethical aspects of behavioural science and why it’s so important to think critically about when and how these techniques are used.
From funny to thought-provoking, Tim and Eva bring a fresh perspective on behavioural science that’s both entertaining and deeply insightful.
Guest Biographies
Dr. Eva Van Den Broek is a behavioural economist and the founder of Behavioral Insights Netherlands. She specializes in using behavioural science to improve public policy and has extensive experience working with government agencies and ministries. Eva’s work spans a variety of real-world applications, from interventions in education to campaigns promoting library use among low-literacy adults. She is also a lecturer and public speaker, known for making complex behavioral insights accessible and practical.
Tim Den Heijer is a creative strategist, copywriter, and founder of Brain Creatives, an agency that combines advertising and behavioural science. With over 20 years in advertising, Tim has helped shape campaigns for some of the world’s biggest brands.
His work focuses on finding creative ways to connect behavioural insights with marketing goals. Tim’s approach blends curiosity with pragmatism, drawing on his love-hate relationship with advertising to question conventional wisdom and explore new ideas in behavioural influence.
AI Generated Timestamped Summary of Key Points
[00:00:00] Introduction to the concept of behavioural influences in daily decisions.
[00:00:40] Examples of nudges used by advertisers and governments.
[00:01:01] Introduction of guests Dr. Eva Van Den Broek and Tim Den Heijer.
[00:01:20] Eva and Tim's professional backgrounds and collaboration on The Housefly Effect.
[00:02:00] Overview of their book’s approach to behavioural science through engaging stories.
[00:02:23] Discussion on cognitive diversity and collaboration dynamics.
[00:03:05] Eva’s early career shift from AI to practical behavioural science.
[00:04:00] Tim’s journey from linguistics to advertising and the influence of behavioural science.
[00:05:00] Origins of the collaboration between Eva and Tim, emphasizing cognitive diversity.
[00:06:00] Key insights from their book on using simple nudges effectively.
[00:09:10] The story behind the “housefly effect” in urinals as a behavioural nudge.
[00:13:00] How nudges can be effective even without precise measurements.
[00:17:00] Discussing the organization of topics in The Housefly Effect and their selection process.
[00:20:00] Examples of “dumb” ideas that actually work in behavioural science.
[00:22:00] Placebo buttons and how they influence behaviour.
[00:25:00] Differences between public policy and advertising approaches to behaviour change.
[00:30:00] Insights on behavioural science’s application across different cultures.
[00:34:00] Dutch cultural openness to experimentation in public policy.
[00:39:00] Discussion of translating The Housefly Effect for an international audience.
[00:42:00] The “Washboard” example illustrates people’s willingness to pay for convenience.
[00:45:20] The “behavioral safari” concept and the challenges of switching off the behavioural lens.
[00:48:32] Ethical considerations in behavioural influence and the limits of persuasive tactics.
Relevant Links
Eva (https://www.linkedin.com/in/evdbroek/) and Behavioural Insights Netherlands (https://www.behaviouralinsights.nl/)
Tim (https://www.linkedin.com/in/timdenheijer/) and B.R.A.I.N. Creatives (https://braincreatives.nl/
The HouseFly Effect: https://bedfordsquarepublishers.co.uk/book/the-housefly-effect/
The Dutch original: https://bromvliegeffect.nl/ -
What if embracing randomness could unlock better decision-making in your work?
In this episode, I welcome back Matt Ballantine, a returning guest known for his insightful and playful take on work and life. This time, Matt dives into the concept of randomness and how it can be a strategic tool in navigating complex problems that defy traditional solutions.
From engaging discussions on how randomness applies to decision-making to his creative uses of tarot-like card decks for ideation, Matt demonstrates that randomness is not just chaos—it’s a pathway to innovation.
He also shares how randomness has played a role in his projects, like the 100 Coffees initiative, which connected him with people in unexpected ways and reinforced the idea that unstructured, agenda-free time can lead to powerful outcomes.
In our discussion, we explore practical applications of randomness in business settings, why organizations may resist these approaches, and how embracing randomness could unlock creative potential and solve cloud-like challenges.
To see the cards that Matt and I talked about: https://photos.app.goo.gl/8Sf6zrsKoL74VxjZ6
Guest Biography
Matt Ballantine describes himself as a curious explorer of ideas with a background in technology, organizational culture, and creative problem-solving. Currently an account manager at Equal Experts, Matt’s work spans various roles that emphasize unconventional approaches to strategy and innovation.
He is known for his thought-provoking projects, like the 100 Coffees initiative, which challenged norms of structured networking and led to surprising insights. In addition, Matt has been exploring the intersection of randomness and decision-making, using creative tools such as card decks inspired by tarot to facilitate out-of-the-box thinking.
Find Matt on LinkedIn: https://www.linkedin.com/in/mattballantine/
Follow him on Twitter/X: https://x.com/ballantine70
AI-Generated Timestamped Summary
[00:00:00] - Opening & Introduction
Christian welcomes back Matt Ballantine to discuss randomness, highlighting Matt's previous appearance and his exploration of randomness in work and life.
Matt shares how randomness can be a strategic advantage when addressing complex, unpredictable problems.[00:02:00] - 100 Coffees Experiment Recap
Matt recounts his "100 Coffees" project from 2023, which involved meeting 138 people for unstructured, hour-long conversations to spark serendipitous insights.He notes the challenge many people face in allocating unplanned conversation time due to hyper-optimized schedules.[00:04:12] - Organizational Implications
Matt reflects on how the absence of informal interactions in modern work setups, like back-to-back virtual meetings, has stripped valuable opportunities for unstructured exchanges.[00:07:13] - Current Projects & Randomness
Matt discusses his current work as an account manager at Equal Experts, which operates without traditional hierarchical structures.He introduces his project, the "Business Meerkat" deck, a tool for exploring business problems using randomness, and his ongoing research and writing on the theme of randomness.[00:08:50] - The Clock and Cloud Analogy
Drawing from Karl Popper, Matt contrasts "clock-like" (predictable, analyzable) and "cloud-like" (complex, unpredictable) problems. He suggests randomness as a strategy for navigating cloud-like problems.[00:10:32] - Definitions of Randomness
Matt distinguishes between mathematical randomness (equal probability outcomes, like dice rolls) and perceived randomness (unforeseen events).[00:15:00] - Human Behavioral Dynamics & Complexity
Matt and Christian discuss how perfect information in human systems, like traffic, can create new problems due to human reactions, illustrating the complexity of cloud-like problems.[00:17:36] - The Spectrum of Control
Organizations often lean towards deterministic approaches, believing in total control. However, randomness introduces new approaches to handle unpredictable outcomes.[00:19:00] - Biological Analogy
T-cells in the immune system exemplify natural, evolved randomness through their adaptive protein shuffling. Netflix's A/B testing process is cited as a parallel in using randomness strategically.[00:22:00] - Risk and Decision-Making
Christian and Matt discuss how decision-making involves inherent risk and unintended consequences. Randomness can offer fresh perspectives when facing uncertain, multi-faceted decisions.[00:24:26] - Business Applications
Matt explains how his tarot-inspired "Business Meerkat" cards help teams analyze problems by introducing random prompts, fostering unexpected insights and collaborative thinking.[00:31:50] - Group Dynamics and Random Input
Random input encourages active participation and mitigates power dynamics in meetings, allowing genuine, spontaneous collaboration.[00:37:26] - Comfort with Uncertainty
Matt acknowledges that adopting randomness can be intimidating but argues that it's crucial for those tackling complex, cloud-like problems.[00:45:16] - External Thinking Tools
Matt highlights how humans use external tools (e.g., notebooks, cards) to process and enhance thinking, making randomness a valuable external input for creative processes.[00:48:00] - Childlike Exploration
Christian reflects on how educational and workplace norms stifle the playful, exploratory thinking that randomness can reinvigorate.Links
Matt's previous appearance on the show: https://www.humanriskpodcast.com/matt-ballantine-on-the-human-side-of-technology/
Matt's website: https://mmitii.mattballantine.com/
The book website: randomthebook.com
The three apps Matt mentions:
https://ee-hacking-apophenia-random-photos.vercel.app/
https://ee-hacking-apophenia-creativator.vercel.app/
https://ee-hacking-apophenia-business-meerkat.vercel.app/
Cardshop: wb40podcast.com/shop -
What would you do if someone you trusted turned out to be living a double life?
Episode Summary
On this episode, I speak with Anna Rowe, a brave and resilient advocate for victims of romance fraud. Anna shares her deeply personal story of being deceived by someone who led a double life, manipulating her emotions and trust for over a year. Her journey from victim to activist is one of courage and determination to bring awareness to the emotional trauma caused by these scams.
During our conversation, Anna explains the stages of manipulation she experienced, from grooming to love bombing to the devastating moment when she discovered the truth. We also discuss the broader issue of romance fraud, the legal challenges victims face, and why the law needs to change to protect people from emotional predators.
You'll gain insight into how these scams unfold, the lasting emotional impact they have on victims, and the importance of raising awareness to stop others from falling into the same traps. Anna’s story serves as both a warning and a call to action for change.
Guest Biography
Anna describes herself as a teacher turned advocate for victims of romance fraud after falling victim to an elaborate emotional scam.
In 2015, Anna met a man online who deceived her for over a year, using a fake identity and manipulating her emotions through intense grooming and love-bombing tactics. After discovering the truth, she turned her experience into a campaign to raise awareness of romance fraud and help others avoid similar situations.
Anna is the founder of "Catch the Catfish," an organization that supports victims of emotional fraud and advocates for changes in legislation to address non-financial romance scams. She is also a co-founder of "LoveSaid," an umbrella organization that tackles all forms of romance fraud, from emotional to financial exploitation.
Through her website, public speaking, and media appearances, Anna continues to fight for the recognition of romance fraud as a serious crime that leaves lasting emotional scars.
AI-Generated Timestamped Summary
[00:00:00] – Introduction
[00:00:24] – Anna’s Background: Anna begins by sharing a brief overview of her story. She explains that in August 2015, she started using dating apps for the second time after having had a successful two-and-a-half-year relationship with someone she met online. She talks about how being a single mom with limited time and resources led her to rely on dating apps.
[00:01:35] – Anna's Personality and Approach to Relationships: Anna discusses her attachment style, describing herself as someone who gets attached to people quickly—both in romantic and non-romantic contexts—and becomes fiercely loyal. She shares that although she rarely feels romantic connections when she does, she "falls hard and fast."
[00:02:00] – The Start of the Deception: Anna recounts how she was drawn to a particular dating profile not because of the man’s picture but because of his words. His profile described him as humble, grounded, and someone who hated poor communication and mind games, which made Anna feel like he had been hurt before and wouldn’t hurt her. She matched with him and started exchanging messages the next morning.
[00:03:00] – The Relationship Begins: Anna describes how their online communication turned into an intense connection over the span of three months, mirroring the way her previous successful online relationship had started. She shares that even before they met in person, she expressed to him that she was scared by how close she already felt to him, signalling the emotional intensity early on.
[00:04:00] – The Emotional Rollercoaster Begins: Anna reflects on the emotional intensity of the relationship after meeting in person, describing it as "incredibly intense." She shares that the connection felt like something out of a soulmate story but that she now recognizes it as part of the manipulation.
[00:07:08] – The Beginning of Instincts: Anna talks about the early stages of her relationship, explaining how she started to feel something was off after her partner unexpectedly pulled away. She shares how her gut instinct kicked in, even though she initially tried to ignore it. This part highlights the importance of trusting your intuition when something feels wrong, especially in online relationships.
[00:25:00] – The Moment of Discovery: Anna recalls the pivotal moment when she inadvertently matched with her partner on a dating app, realizing he was still active and using the same scripted lines as before. She describes the shock of finding out that her partner had not only lied to her but was actively deceiving others. T
[00:37:00] – The Investigator Within: Using her research skills, Anna reveals how she tracked her partner’s location and pieced together his real identity. She explains the various techniques she used, including distance tracking and LinkedIn searches, to find out where he worked and his real name.
[00:54:24] – The Legal System’s Failure: Anna discusses her long battle with the legal system, detailing how the police initially dismissed her case despite clear evidence of multiple victims. She talks about the difficulty in getting authorities to recognize the severity of these scams and the emotional toll they take on victims.
[01:05:00] – The Emotional Toll and Advocacy for Change: Anna reflects on the emotional damage caused by her experience, describing the “triple trauma” victims endure: the relationship ending, discovering the deception, and losing trust in oneself. She also talks about her campaign for legal reform, calling for better protection for victims and stricter regulations on online dating platforms.
Episode Links
Love Said - https://www.lovesaid.org/
Catch the Catfish website - https://catchthecatfish.com/ -
How can road trips and curiosity shape our perspectives on life?
In this episode, I speak with Dr Holly Bell, a former professor, author, and spontaneous traveller.
Holly’s diverse background, which includes teaching economics, writing thrillers, and even working in corporate management at a Fortune 100 company, is rooted in her insatiable curiosity and love of reinvention.
Together, we discuss her fascinating career journey and how she continuously evolves by following her passions and embracing new experiences.
Holly shares her stories of spontaneous road trips, from jump-seating on FedEx planes to discovering hidden parts of Alaska. We explore the joy she finds in taking the road less travelled and how her adventures have shaped her outlook on life. She also dives into the quirks of U.S. tipping culture and other fascinating topics, giving us a unique perspective on behavioural economics and societal norms.
Whether you’re curious about career reinvention, travel, or the behavioural side of everyday decisions, this episode offers a fresh take on living with passion, curiosity, and a bit of spontaneity. Tune in to discover how embracing life’s uncertainties can lead to incredible adventures.
Guest Biography:
Holly is a retired professor of economics and business, known for her unconventional career journey and adventurous spirit. A former corporate executive with a Fortune 100 company, Holly has also been a novelist, voice actor, and radio copywriter. Her love for spontaneous travel and curiosity about the world has taken her to all corners of the U.S., including 13 years living in Alaska. In addition to her academic and business accomplishments, Holly is also passionate about storytelling and currently spends her time acting, writing, and creating unique experiences through her travels.
Holly on LinkedIn: https://www.linkedin.com/in/hollybell/
Holly on Twitter/X: https://twitter.com/HollyBell8
AI-Generated TimeStamp Summary
[00:00:00] Christian introduces Dr. Holly Bell and her diverse background
[00:02:00] Holly shares her early life in Wisconsin and her journey from a blue-collar family to college at 29 to working in radio, advertising, and voiceover projects
[00:04:00] Holly’s career reinvention: from professor to voice actor and writer in Florida
[00:05:30] Holly talks about her jump-seat travels on FedEx planes and spontaneous adventures
[00:07:18] The freedom of spontaneous travel and its impact on Holly's life
[00:08:21] Holly’s road trips in Alaska and the culture of curiosity behind them.[00:10:09] Exploration and divergent road trips with her husband
[00:12:13] Holly’s passion for human behaviour and its influence on her academic and professional life
[00:15:00] Christian and Holly discuss how education separates disciplines like geography and history
[00:17:00] The tipping culture in the U.S., Holly’s frustrations, and how it distorts incentives
[00:29:05] Holly’s brief stint in politics and her work on local governance
[00:33:00] Holly’s experience in her local community with frictional changes, like replacing gate access cards
[00:36:39] How large social changes, like smoking bans, face resistance but later become normalized
[00:39:16] Holly’s experience managing people and getting them to own decisions
[00:41:00] Holly's factory tours and her fascination with understanding how things work
[00:47:00] The benefits of curiosity and how it can lead to unexpected discoveries
[00:50:30] Final thoughts on how curiosity and taking the road less travelled shape both Holly's and Christian’s lives -
What role does creativity play in navigating an unpredictable world?
On this episode, I sit down with Carissa Carter and Scott Doorley, both members of the Stanford d.school faculty. Together, they’ve co-authored Assembling Tomorrow, a fascinating exploration of how design influences the future, especially amidst the rapid rise of emerging technologies like AI and synthetic biology. We discuss how design shapes the environments we live and work in and why getting it right can help people make better, safer, and more ethical choices.
Our conversation dives into some intriguing concepts like “mischievous materials” and the role that design fiction plays in imagining the future. Carissa and Scott share their insights into the power of speculative fiction, demonstrating how it can help us predict and adapt to the future consequences of today’s decisions. We also discuss how design often starts as fiction and evolves into real-world innovations and how emotions and make-believe play crucial roles in the creative process.
Lastly, we discuss the ethical implications of design and the importance of considering all possible outcomes—positive and negative—when creating new tools or systems. The discussion is both a hopeful and realistic look at how designers, and indeed all of us, can better navigate an increasingly unpredictable world.
Biography of the Guests:
Carissa Carter is a designer, geoscientist, and the academic director at the Stanford d.school. She teaches design courses focused on emerging technologies, climate change, and data visualization, helping students apply design thinking to complex, real-world challenges. Carissa is passionate about exploring how design can foster creativity, ethical decision-making, and positive societal impact.
Scott Doorley is the creative director at the Stanford d.school, where he oversees a wide array of projects, including books, workspaces, digital products, and initiatives aimed at shaping the future of learning and design. A designer and writer, Scott has a deep interest in how design can be used as a tool for understanding and influencing human behaviour, particularly in times of rapid technological and societal change.
Together, Carissa and Scott have co-authored Assembling Tomorrow, a book that delves into how emerging technologies influence human behaviour, decision-making, and ethics. They use the power of storytelling and speculative fiction to imagine future scenarios and provoke thought on how design can guide us through an increasingly complex world.
Links
Carissa's profile - https://dschool.stanford.edu/team-directory/carissa-l-carter
Scott's profile - https://dschool.stanford.edu/team-directory/scott-doorley
The Stanford d School - https://dschool.stanford.edu/
Assembling Tomorrow and other d School books - https://dschool.stanford.edu/books
AI-Generated Timestamp Summary
[00:00:00] Introduction and welcome
[00:00:33] How design shapes our environments and influences decision-making
[00:01:00] Introduction to Stanford d.school and the work of Carissa and Scott
[00:01:41] Overview of Assembling Tomorrow and its exploration of emerging tech
[00:02:20] Ethical implications of design and the influence of emerging technologies
[00:03:16] Carissa and Scott introduce themselves and their work
[00:04:36] The role of ambiguity in design and navigating uncertainty
[00:06:24] Emotions and make-believe in the design process
[00:08:19] Importance of seeing the full impact of design decisions
[00:10:07] The dynamic of young versus experienced creators in technology
[00:15:35] Speculative fiction as a tool for imagining future design consequences
[00:17:23] The process behind creating Assembling Tomorrow
[00:22:04] Strategies for solving complex problems in an unpredictable world
[00:23:14] Embracing awkwardness and aiming for imperfection in design
[00:26:35] Need to adapt to more organic, unpredictable processes in design
[00:33:04] Developing an ethical mindset within design education
[00:36:00] Generational shift in attitudes towards ethical design
[00:45:11] Visuals and illustrations as tools for engaging readers in design concepts -
How can we be better at influencing others? On this episode, I explore the world of influence with behavioural scientist Steve Martin.
Steve has made a career out of studying the art and science of persuasion, and in this conversation, we dive deep into his latest book Influence at Work.
Together, we unpack how influence is a key part of all aspects of life, including compliance.
We discuss why 'influence' often gets a bad rap as manipulative, and how it’s misunderstood as a 'dark art.' We discuss the nuances of influence: when it’s most effective, how to wield it ethically, and why sometimes the simplest approaches to influencing can be best.
Steve explains how influence can be harnessed for positive change and shares some surprising insights from his decades of research.
Hear how influence plays a pivotal role in compliance, organizational success, and personal interactions, plus how behavioral science can offer practical tools to help you be a better influencer—and resist being influenced yourself.
We also explore Steve’s personal reflections on his career in behavioural science, how the discipline has evolved and what it needs to do to stay relevant.
Whether you’re trying to influence colleagues, customers, or just navigate daily life, this episode is packed with actionable advice that everyone can use.
Guest Biography
Steve Martin is CEO of Influence at Work and Faculty Director at Columbia Business School.
He is the co-author of Messengers, Who We Listen to, Who We Don’t and Why, and the Royal Society nominated international bestseller ‘Yes! 60 Secrets from the Science of Persuasion’.
Steve’s books have sold over 1.5 million copies and been translated into 27 languages.
His work applying behavioural science to business and public policy has featured in the National and International press including BBC TV & Radio, The Times, New York Times, Harvard Business Review and Time magazine.
He penned the original, now world-famous set of Tax Letters that generated millions in extra revenue for the UK Government and his popular business columns are read by over 2.5 million people every month.
Steve is Faculty Director of Behavioural Science at Columbia University’s Graduate Business School NY, guest lectures at Harvard, London School of Economics and London Business School, and is a founding member and Chair of the Global Association of Applied Behavioural Scientists (GAABS).
AI Generated Timestamped Summary
[00:00:00] Introduction to the episode and topic of influence in compliance and life
[00:00:31] Why influence is a key skill for thriving in the modern world
[00:00:52] Introduction of Steve Martin and his background in behavioral science
[00:01:32] Steve shares how influence can be misunderstood as a dark art
[00:03:00] Steve talks about his new book Influence at Work and why he’ll never write a book alone again
[00:05:48] Discussion on why influence is central to human interactions and business
[00:08:00] The connection between behavioral science and influence
[00:09:30] How behavioral science strategies are designed to influence outcomes
[00:12:00] The long history of influence in society and its early roots
[00:16:00] Steve explains why quick hacks and shortcuts rarely lead to true influence
[00:19:00] The importance of understanding context when applying influence strategies
[00:21:00] Discussion on how to balance data, emotion, and economic factors in influence
[00:23:00] The growing focus on helping people resist negative influence strategies
[00:27:00] How influence can be long-lasting and not just a quick fix
[00:31:00] Summary of Steve’s “equation for influence”
[00:35:00] The role of evidence, economic consideration, and emotion in influence
[00:39:00] Reflections on the differences between being “right” and being “effective”
[00:44:00] Steve reflects on his own career and how influence has shaped his work
Relevant Links
Influence at Work, the book - https://influenceatwork.co.uk/our-books/
Take the Influence at Work quiz - https://influenceatwork.emhdevelopment.com/the_economist/?
Influence at Work, the company - https://www.influenceatwork.com/
The previous episode of this show on which Steve and his co-author Joe Marks explored their book Messengers - https://www.humanriskpodcast.com/steve-martin-joe-marks/ -
How can watching Disney movies, help create more inclusive environments? The answer is in the word Enchantment.
On this episode, I'm speaking to Chloé Valdary, the founder of an organisation called The Theory of Enchantment, to explore her unique approach to diversity, equity, and inclusion (DE&I) training. If you're someone for whom DE&I conjures up negative thoughts, then you're going to want to hear this. Because Chloé's approach is nothing like traditional DE&I.
This episode is the third in a mini-series looking at the subject — you'll find links to the other episodes below.
In a fascinating discussion, Chloé shares how her program blends philosophy, psychology, and culture to create environments of belonging and compassion. Together, we examine why many traditional DEI programs fall short and how her methodology seeks to address deeper human dynamics in workplaces.
We discuss the power of enchantment—a term Chloé uses to describe the balance between light and shadow in every individual—and how recognizing this balance allows us to foster more meaningful connections.
With references to popular culture, including Disney films like Beauty and the Beast, Chloé offers a compelling case for why empathy and self-reflection are essential tools in any organization’s toolkit.
You'll hear how The Theory of Enchantment can be used to address conflict, enhance collaboration, and ultimately create more innovative and inclusive spaces. Whether you’re a leader, manager, or simply curious about human behavior, this conversation offers practical insights that go beyond the traditional DEI framework.
Guest Biography
Chloé Valdary is the founder of Theory of Enchantment, an innovative approach to diversity, equity, and inclusion that blends philosophy, psychology, and popular culture to help organizations foster belonging.
Since its founding in 2018, Theory of Enchantment has been deployed in various organizations to build trust, compassion, and connection among employees.With a background in international studies and a concentration in conflict and diplomacy, Chloé has a unique perspective on building inclusive environments.
She draws on sources ranging from Carl Jung to Disney films to guide her transformative work. Chloé is also a writer and cultural critic, exploring how love and compassion can serve as the foundation for solving societal challenges.
Timestamped AI-generated Summary of Key Points
[00:00:00] Introduction to the episode and overview of the mini-series on diversity and inclusion.
[00:01:00] Background on previous episodes and why traditional DEI approaches need rethinking.
[00:02:00] Introduction of Chloé Valdary and the Theory of Enchantment.
[00:03:00] What "enchantment" means in the context of DEI training.
[00:04:00] Exploring the balance between light and shadow in human behavior.
[00:06:00] How popular culture, like Disney films, reflects deeper human truths.
[00:09:00] Using self-reflection to build trust and navigate conflict in the workplace.
[00:11:00] How diversity leads to innovation through self-understanding.
[00:15:00] The need to address insecurities and biases to build inclusive teams.
[00:18:00] Criticizing to uplift and empower, not to tear down.
[00:22:00] How recognizing insecurities can resolve conflict and build trust.
[00:25:00] The importance of creating space for emotional vulnerability at work.
[00:30:00] Theory of Enchantment’s practical application in organizations.
[00:33:00] Using design thinking to develop tailored DEI solutions.
[00:36:00] The three core principles of Theory of Enchantment. [00:42:00] Historical examples of reconciliation and conflict resolution.
[00:49:00] Chloé’s background and inspiration for the Theory of Enchantment.
[01:03:00] Closing thoughts and how to learn more about Chloé’s work.
Relevant Links:
The Theory of Enchantment - https://www.theoryofenchantment.com/
The Atlantic article 'Can Chloé Valdary sell skecptics on DEI?' - https://www.theatlantic.com/ideas/archive/2021/01/can-chloe-valdary-sell-skeptics-dei/617875/
The previous episodes of the mini-series:
Chloé Valdary, Morgan Hamel & Peter Stein on De-Polarized Diversity, Equity & Inclusion - https://www.humanriskpodcast.com/chloevaldary-morganhamel-peterstein-on-diversity-equity-inclusion/
Morgan Hamel on Moral Polarization - https://www.humanriskpodcast.com/morgan-hamel-on-moral-polarization/ -
How does moral polarization challenge even the most well-intentioned leaders?
In this episode, I speak with Morgan Hamel, who talks frankly about her journey from working in business ethics to launching her own ethical fashion business.
In our conversation, Morgan reflects on the complex dynamics of running a business that sought to balance purpose and profit and how that vision was tested by the demands of a polarized world.
Morgan’s story offers a candid look at the pressures business leaders face today—particularly around ethical decision-making and navigating stakeholder expectations. She shares her personal experiences of how social media, moral polarization, and the expectations of "doing good" can create enormous challenges for business owners who want to stay true to their values while also being commercially successful.
We explore the notion of moral polarization and how leaders can prepare themselves to handle the reputational and psychological pressure that comes with balancing ethics and business in today’s climate.
Morgan Hamel
Morgan describes herself as an entrepreneur and ethics expert who has dedicated her career to exploring the intersection of business and ethics. She began her journey in business ethics after studying applied ethics at Utrecht University. She later spent 11 years working in the ethics office of a large Canadian corporation, where she helped develop integrity programs and worked on aligning corporate actions with ethical codes.
After leaving corporate life, Morgan founded her own ethical fashion business, "The Garment," which sought to change the face of fashion by connecting women with responsibly made clothes. However, her business came under immense pressure during the moral and social upheaval following the death of George Floyd.
Morgan ultimately made the difficult decision to close the business, leading her to reflect on the deeper issues of moral polarization that businesses face today. Today, she works with organizations, boards, and executives to help them navigate the complexities of ethical leadership in a polarized world.
AI-generated timestamp summary
[00:00:00] - Introduction to the mini-series on Diversity, Equity, and Inclusion.
[00:01:12] - Morgan's background in business ethics and her decision to start an ethical fashion business.
[00:02:33] - Morgan reflects on her business's failure due to the competing demands of ethics and commercial success.
[00:04:00] - The pressures of leading ethically in a polarized world, particularly on social media.
[00:07:10] - The dangers of moral polarization in business decision-making.
[00:10:20] - How post-2012 pressures (social media influence) have changed the ethical landscape for businesses.
[00:18:00] - Lessons from Morgan’s decision to close her business despite its commercial success.
[00:30:00] - A discussion on aligning business actions with ethical values and balancing profit with purpose.
[00:46:55] - Morgan’s reflections on handling reputational risk and psychological pressure.
[01:00:40] - The rise of post-2012 ethical risks and how leaders can prepare themselves.
[01:10:00] - Morgan’s current work on moral polarization and her advice for business leaders today.
Links
To find out more about Morgan, visit her website: https://www.morganhamel.com/
Morgan on LinkedIn: https://www.linkedin.com/in/morgan-hamel-365537210/
The previous episode of this mini-series on DI&E: https://www.humanriskpodcast.com/chloevaldary-morganhamel-peterstein-on-diversity-equity-inclusion/
The essay she wrote with Keith Darcy on Stakeholder Activism: https://www.morganhamel.com/stakeholder-activism
Morgan's TED Talk: https://tedxyyc.ca/talk/morgan-hamel/ -
What do you think of when you hear the words Diversity, Equity & Inclusion (DE&I)? If it's something negative, then this is the episode for you; because I'm exploring how we can transform DE&I from something theoretical but impractical to something that can really work and have a positive impact for everyone. In other words, how we can de-polarize it?
On this milestone 300th episode of the Human Risk podcast, I’m joined by three remarkable guests—Chloé Valdary, Morgan Hamel, and Peter Stein—who are working together to revolutionize how organizations approach DE&I.
Morgan, a former fashion ethicist, shares her story of navigating the challenges of DE&I while running her own business and how it led her to Chloé and Peter's groundbreaking work at The Theory of Enchantment.
Throughout the episode, we explore how their unique approach moves away from traditional and often divisive methods of addressing DE&I. Instead, they advocate for a humanistic approach that fosters genuine connection and respect, even across seemingly insurmountable divides.
If you’ve ever felt disillusioned by standard DE&I strategies, this conversation will open your eyes to a new way of thinking.
You’ll also hear about the challenges of implementing meaningful DE&I practices in today’s polarized world, with real-world examples of companies that have struggled — and sometimes failed — to get it right.
This is a refreshing and practical discussion for leaders and professionals who want to find a more sustainable, inclusive, and human-centred way to manage DE&I in the workplace.
Biography of the Guests
Morgan Hamel describes herself as a fashion ethicist and former compliance officer, now focused on exploring the intersection of ethics, reputation, and diversity in business. Morgan ran her own fashion company, The Garment, where she experienced firsthand the challenges of navigating DE&I, ultimately leading her to close the business. Passionate about finding new solutions to old problems, Morgan now collaborates with Chloe and Peter to help businesses tackle polarization and inclusivity more meaningfully.
Chloé Valdary founded The Theory of Enchantment, an innovative framework for DE&I that emphasizes compassion, curiosity, and emotional resilience. Chloé’s work has gained international recognition for its refreshing take on a traditionally contentious space. She’s committed to depolarizing organizations and fostering environments where diverse perspectives are welcomed and celebrated.
Peter Stein partners with Chloé at The Theory of Enchantment, bringing a broad humanist perspective to the world of DE&I. With a background that spans academia and business, Peter focuses on building bridges across ideological divides, helping organizations heal from the harm caused by poorly implemented DE&I practices. His work is rooted in a belief that compassion and open dialogue are key to effective change.
AI-Generated Timestamped Summary
[00:00:00] Introduction: 300th episode celebration and series overview
[00:01:00] Introducing guests: Morgan, Chloe, and Peter's unique collaboration
[00:03:00] Morgan shares her journey from running a fashion company to her current focus on ethics and DE&I.
[00:09:00] The difficulty of finding DE&I approaches that unify rather than divide.
[00:16:00] Chloe discusses the harm caused by mainstream DE&I practices and the need for more human-centered approaches.
[00:22:00] Peter shares stories of organizations harmed by divisive DE&I programs.
[00:36:00] Morgan’s reflections on the value of the Theory of Enchantment’s work in depolarizing organizations.
[00:50:00] The power of viewpoint diversity and why curiosity is key to effective DE&I.
[00:54:00] Conclusion: What to expect in future episodes featuring more in-depth interviews with each guest.Links
Theory of Enchantment website: https://theoryofenchantment.com
Morgan's website: https://www.morganhamel.com/
The Governance Certificate in Depolarization run by Morgan: https://www.cpaalberta.ca/Professional-Development/Executive-Programs/Governance-Certificate-in-De-Polarization
Jordan Peterson's interview with Chloé: https://youtu.be/3rZkv_prTOk?si=MyPXub1_0AMM-4S0
John McWhorter’s book, Woke Racism: https://www.penguinrandomhouse.com/books/696856/woke-racism-by-john-mcwhorter/
Bud Light Diversity Controversy: https://en.wikipedia.org/wiki/Bud_Light_boycott -
How does neurodiversity impact creativity? On this episode, I explore the challenges of mental health and how it can be both a driver of astonishing creativity and the cause of significant pain. I believe that having conversations about mental health is crucial if we want to create an inclusive society and get the best out of everyone.
To discuss this topic, I’m joined by the incredibly talented Matt Ottley, an author, illustrator, composer, and musician whose work spans multiple mediums and touches on profound themes. Matt’s journey as a creative artist has been deeply shaped by his experiences with Type 1 Bipolar Disorder, giving him a unique, and sometimes challenging, perspective on creativity and mental health.
Together, we discuss how Matt’s mental health has influenced his artistic process, how he navigates the extreme highs and lows of bipolar disorder, and how these experiences have culminated in his latest work, The Tree of Ecstasy and Unbearable Sadness. This project is a powerful multimedia exploration of psychosis and recovery, blending music, art, and storytelling. Matt has generously shared some of his music with us for the episode, so you’ll hear his words and his art.
Whether you’re interested in how art intersects with mental health, curious about how neurodiversity shapes creativity, or simply want to hear an inspiring story of personal challenges turned into extraordinary work, this is a conversation you won’t want to miss.
Biography of the Guest:
Matt Ottley is an acclaimed Australian artist, composer, author, and illustrator whose work spans multiple disciplines, including visual art, literature, and music. Born in Papua New Guinea and later raised in Australia, Matt’s career has seen him navigate a diverse range of artistic pursuits, from working as a flamenco and classical guitarist to composing orchestral works and illustrating children’s books. However, what makes Matt’s story truly compelling is how his experiences with Type 1 Bipolar Disorder have shaped his artistic journey.
In addition to being a highly respected figure in the Australian arts community, Matt’s work often delves into profound and deeply personal themes, particularly around mental health. His most recent multimedia project, The Tree of Ecstasy and Unbearable Sadness, is a powerful and immersive exploration of psychosis and recovery. This ambitious blend of visual art, music, and storytelling has been described as a groundbreaking representation of the experience of living with bipolar disorder.
Beyond his personal website, Matt’s work has been recognized globally. He has exhibited in major galleries, published numerous books, and collaborated with orchestras to create performances that fuse sound and sight. His art and music often reflect his internal experiences and challenges, offering a window into the complexities of neurodiversity.
AI-Generated Timestamped Summary of Key Points:
[00:00:00] – Introduction by Christian Hunt, explaining the episode’s focus on mental health, creativity, and neurodiversity.
[00:01:00] – Christian introduces Matt Ottley, highlighting his artistic career and experiences with bipolar disorder.
[00:03:00] – Matt describes his childhood in Papua New Guinea and Australia and how his early creative talents emerged in unique ways.
[00:07:00] – Matt discusses how bipolar disorder first began to shape his creative output and artistic development.
[00:12:00] – Explanation of bipolar disorder and its various forms, including Matt’s personal experiences with psychosis.
[00:16:00] – The relationship between extreme emotions, creativity, and mental health and how they fuel Matt’s artistic process.
[00:23:00] – Matt describes his multimedia project, The Tree of Ecstasy and Unbearable Sadness, as a portrayal of his experiences with psychosis.
[00:33:00] – Christian and Matt discuss societal challenges around neurodiversity, creativity, and the stigma attached to mental health.
[00:47:00] – Matt explains his creative process, particularly how music, art, and words are deeply intertwined in his work.
[01:01:00] – The episode concludes with reflections on empathy, neurodiversity, and the importance of understanding mental health.
Links
Matt's website: https://mattottley.com/
The Tree of Ecstasy and Unbearable Sadness: https://mattottley.com/product/tree-of-e/
CityLit Mental Wealth Festival: Saturday October 11th – Film Screening of The Tree of Ecstasy and Unbearable Sadness followed by a Q&A with Matt Ottley (via Zoom): https://www.citylit.ac.uk/events/mental-wealth-festival -
What makes a digital workplace truly effective? In this episode, I talk to Sharon O'Dea, co-founder of Lithos Partners, about the intricacies of navigating the digital workplace.
Sharon brings her wealth of experience in digital communications and workplace strategies to the table, sharing insights on how organizations can leverage technology to enhance employee performance and mitigate human risk.
The conversation delves into the practical challenges of managing digital workplaces, from AI integration to the complexities of remote work.
Sharon also offers personal anecdotes, including her unique experiences in Iraq and Amsterdam, shedding light on how geography can shape one’s professional journey.
You'll hear about the importance of effective communication, the risks of poor digital practices, and the evolving work landscape in a post-pandemic world.
Guest Biography
Sharon is the co-founder of Lithos Partners, a boutique consultancy that specializes in digital workplace strategies and internal communications.
With a career that spans several years in communications, Sharon has a rich background in digital transformation and helping organisations navigate the complexities of the modern workplace. Her work includes guiding companies in optimising digital employee experiences, managing organisational data, and adopting effective communication practices in an increasingly digital world.
On her official website, Sharon describes herself as a digital strategist passionate about using technology to enhance human potential.
Beyond her professional achievements, she is known for her engaging social media presence, sharing insights on digital work, remote working, and her experiences living in Amsterdam.
AI-Generated Timestamped Summary
[00:00:00] Introduction to the episode and guest Sharon O'Dea.
[00:01:00] Sharon discusses her work at Lithos Partners and her focus on digital workplace strategies.
[00:02:00] Sharon's experience in Iraq working with the fledgling Iraqi Parliament.
[00:04:00] Challenges of digital communication and collaboration in a sectarian context.
[00:06:00] Sharon’s move to Amsterdam and how the city influences her work and life.
[00:10:00] The importance of intentional communication in remote work environments.
[00:16:00] Discussion on AI note-takers and the risks they pose in workplace communication.
[00:20:00] Challenges of managing organizational data in a digital workplace.
[00:28:00] The debate over remote work versus returning to the office.
[00:32:00] The role of technology in building workplace connections and engagement.
[00:39:00] How to create value in the digital workplace and avoid bad digital practices.
[00:44:00] The evolving expectations for digital experiences in the workplace.
Links
Sharon's website: https://sharonodea.com/
The Week Note that covers this episode: https://sharonodea.com/2024/08/25/weeknote-2024-34/
Sharon on LinkedIn: https://www.linkedin.com/in/sharonodea/
Sharon's (now retired) account on Twitter/X: https://twitter.com/sharonodea -
Introducing the Decision-Making Studio Podcast
If you’re a regular listener to the show, you’ll know that it’s all about the risks of human decision-making.
I try to bring you guests who can help us to better understand them and what we can do to mitigate them.
One of those guests is Ben Cattaneo, the host of his own podcast, which was one of the inspirations for this show.
Ben’s show used to be called The All Things Risk podcast, but he recently rebranded it to The Decision-Making Studio podcast.
To mark this he launched what he calls an ‘inbetweenisode’ — a short explainer show — on his channel. It's done with his trademark honesty, insightfulness and a touch of humour.
If you’re listening to this show, then chances are you’ll find Ben’s show interesting.
So, I thought I’d let Ben take over this channel to share why he’s changing the show’s name and breaking up with risk.
You’ll find the show on all the usual podcast platforms.
Further information and links: https://thedecisionmaking.studio/podcast
To hear Ben’s previous appearances on this show:
Ben on Decision-making (April 2024): https://www.humanriskpodcast.com/ben-cattaneo-on-decision-making-part-two/
Ben on All Things Risk (March 2020): https://www.humanriskpodcast.com/ben-cattaneo-on-all-things/
A cross-cast of this show and the All Things Risk podcast (April 2020): https://www.humanriskpodcast.com/all-things-human-risk-crosscast/ -
How can passion and irritation lead to innovation and community building?
In this episode, my guest is Danielle Letayf, the founder of Badassery, a dynamic community designed for unconventional thought leaders dedicated to igniting change.
In our discussion, we delve into the essence of community building, exploring how cognitive diversity and shared values can create spaces that foster genuine connection and innovation. Danielle shares her journey from being the daughter of immigrant parents to a mission-driven entrepreneur in technology and media.
You’ll gain insights into the art of amplifying underrepresented voices and the importance of building communities that prioritize depth over scale. Danielle discusses her approach to curating a community where members are challenged and inspired to think differently, emphasizing the power of diverse perspectives in driving meaningful change. Our conversation also touches on the personal challenges of maintaining mental health and balance while pursuing ambitious goals.
Through her experiences, Danielle illustrates the importance of aligning personal values with professional endeavours, offering a candid look at the trials and triumphs of community building.
Guest Biography
Danielle Letayf is the founder and CEO of Badassery, a membership community for unconventional thought leaders who are dedicated to igniting change. Danielle describes herself as a passionate community builder with a mission to amplify the voices and stories of those who are often overlooked. Her career spans over a decade in community building, event management, and tech, where she has worked with notable organizations, including AOL and Verizon Media.
Beyond her professional achievements, Danielle’s journey is deeply influenced by her upbringing as the daughter of immigrant parents from the Middle East. This background has shaped her understanding of community, hospitality, and the power of storytelling. Danielle is also an advocate for cognitive diversity, believing that diverse perspectives are key to creating impactful and lasting communities.
For more on Danielle’s work and her community, visit Badassery’s official website and explore her projects.
Timestamped AI-produced summary of Key Points:
[00:00:00] - Introduction to the episode and the topic of community building
[00:01:00] - Danielle Letayf’s background and the founding of Badassery
[00:03:00] - Discussion on the importance of amplifying underrepresented voices.
[00:04:00] - The role of cognitive diversity in creating a cohesive community.
[00:05:00] - Challenges and strategies in curating a community that prioritizes depth over scale.
[00:08:00] - Danielle’s personal journey from corporate life to entrepreneurship.
[00:13:00] - The impact of values on community building and personal growth.
[00:17:00] - Balancing ambition with mental health and preventing burnout.
[00:22:00] - How Danielle’s experiences in tech have influenced her approach to community building.
[00:27:00] - The importance of flexibility and adaptability in pursuing entrepreneurial goals.
Links Mentioned:
Badassery Official Website
Danielle's LinkedIn Profile -
What if we saw Artificial Intelligence as a mirror rather than as a form of intelligence?
That’s the subject of a fabulous new book by Professor Shannon Vallor, who is my guest on this episode.
In our discussion, we explore how artificial intelligence reflects not only our technological prowess but also our ethical choices, biases, and the collective values that shape our world.
We also discuss how AI systems mirror our societal flaws, raising critical questions about accountability, transparency, and the role of ethics in AI development.
Shannon helps me to examine the risks and opportunities presented by AI, particularly in the context of decision-making, privacy, and the potential for AI to influence societal norms and behaviours.
This episode offers a thought-provoking exploration of the intersection between technology and ethics, urging us to consider how we can steer AI development in a direction that aligns with our shared values.
Guest Biography
Prof. Shannon Vallor is the Baillie Gifford Chair in the Ethics of Data and Artificial Intelligence at the Edinburgh Futures Institute (EFI) at the University of Edinburgh, where she is also appointed in Philosophy.
She is Director of the Centre for Technomoral Futures in EFI, and co-Director of the BRAID (Bridging Responsible AI Divides) programme, funded by the Arts and Humanities Research Council. Professor Vallor's research explores how new technologies, especially AI, robotics, and data science, reshape human moral character, habits, and practices.
Her work includes advising policymakers and industry on the ethical design and use of AI. She is a standing member of the One Hundred Year Study of Artificial Intelligence (AI100) and a member of the Oversight Board of the Ada Lovelace Institute. Professor Vallor received the 2015 World Technology Award in Ethics from the World Technology Network and the 2022 Covey Award from the International Association of Computing and Philosophy.
She is a former Visiting Researcher and AI Ethicist at Google. In addition to her many articles and published educational modules on the ethics of data, robotics, and artificial intelligence, she is the author of the book Technology and the Virtues: A Philosophical Guide to a Future Worth Wanting (Oxford University Press, 2016) and The AI Mirror: Reclaiming Our Humanity in an Age of Machine Thinking (Oxford University Press, 2024).
Links
Shannon's website: https://www.shannonvallor.net/
The AI Mirror: https://global.oup.com/academic/product/the-ai-mirror-9780197759066?A Noema essay by Shannon on the dangers of AI: https://www.noemamag.com/the-danger-of-superhuman-ai-is-not-what-you-think/
A New Yorker feature on the book https://www.newyorker.com/culture/open-questions/in-the-age-of-ai-what-makes-people-unique
The AI Mirror as one of the FT’s technology books of the summer https://www.ft.com/content/77914d8e-9959-4f97-98b0-aba5dffd581c
The FT review of The AI Mirror: https://www.ft.com/content/67d38081-82d3-4979-806a-eba0099f8011
The Edinburgh Futures Institute: https://efi.ed.ac.uk/
The clip from the movie "Real Genius' which she refers to: https://www.youtube.com/watch?v=wB1X4o-MV6o
AI Generated Timestamped Summary of Key Points:
00:02:30: Introduction to Professor Shannon Vallor and her work.
00:06:15: Discussion on AI as a mirror of societal values.
00:10:45: The ethical implications of AI decision-making. 00:18:20: How AI reflects human biases and the importance of transparency.
00:25:50: The role of ethics in AI development and deployment.
00:33:10: Challenges of integrating AI into human-centred contexts.
00:41:30: The potential for AI to shape societal norms and behaviours.
00:50:15: Professor Vallor’s insights on the future of AI and ethics.
00:58:00: Closing thoughts and reflections on AI’s impact on humanity. -
Is there such a thing as an original idea? What if everything were actually a remix?
Episode Summary
In this episode, I'm exploring the fascinating concept of creativity with filmmaker, educator, and speaker Kirby Ferguson.
Kirby is best known for his groundbreaking video series “Everything Is A Remix,” which delves into the idea that creativity is all about copying, transforming, and combining existing ideas to form something new. During our conversation, Kirby shares his insights into how creativity works and why understanding the remixing process can make us better creators and more appreciative consumers of culture.
Kirby discusses various examples from his series, highlighting how iconic works in film, music, and technology are often built on the foundations laid by others. He also brings a fresh perspective on the intersection of creativity and technology, focusing on the role of artificial intelligence. The discussion touches on how AI is changing creative work, the ethical implications of machine-generated art, and Kirby’s thoughts on the future of AI in creative industries.
You'll hear a nuanced understanding of creativity’s hidden connections and how embracing the remixing process can relieve the pressure to be original. Whether you’re an artist, a technologist, or simply someone interested in the evolution of ideas, this episode offers a thought-provoking journey through the world of creativity.
Guest Biography
Kirby Ferguson describes himself as a filmmaker, educator, and speaker, best known for his viral video series “Everything Is A Remix,” which originally ran from 2010 to 2012. The series explores the idea that creativity is a process of copying, transforming, and combining existing ideas.
Following the success of the original series, Kirby released an updated version in 2022-2023.
He has spoken at TED, Google, Netflix, YouTube, and Hulu, among other prestigious venues. Kirby’s work continues to focus on creativity, media, and the rapidly evolving role of artificial intelligence in these fields.
Timestamped Summary of Key Points
[00:00:00] Introduction to the episode and guest, Kirby Ferguson.
[00:01:00] Kirby’s background and the impact of “Everything Is A Remix.”
[00:02:00] The nature of creativity and how everything is a remix.
[00:03:00] Kirby’s updated series and ongoing projects.
[00:04:00] The genesis of “Everything Is A Remix” and the concept of remixing in creativity. •
[00:05:00] Examples of remixing in film, music, and technology.
[00:08:00] The pressure to be original and the value of remixing.
[00:09:00] The role of eclecticism and broad experiences in creativity.
[00:12:00] The connection between creativity and analogy.
[00:16:00] The challenge of being a generalist and finding connections across domains.
[00:19:00] The balance between novelty and familiarity in creative work.
[00:23:00] AI’s role in creativity and the controversy surrounding it.
[00:30:00] The ethical implications of AI-generated art.
[00:34:00] Kirby’s views on the future of AI in creative industries.
[00:45:00] The practical uses of AI in creative work.
[00:54:00] The importance of understanding AI’s limitations.
[01:01:00] How Kirby’s insights apply to compliance and human risk.
Links Mentioned
Everything Is A Remix website including Kirby's courses - www.everythingisaremix.info.
Kirby on LinkedIn - https://www.linkedin.com/in/kirbyferguson/
Kirby's TED Talk 'Embrace The Remix' - https://www.ted.com/talks/kirby_ferguson_embrace_the_remix?subtitle=en
Queen & David Bowie 'Under Pressure' - https://open.spotify.com/track/6suU8oBlW4O2pg88tOXgHo?si=3249601d4212498b
Vanilla Ice 'Ice ice Baby' that uses a sample of 'Under Pressure' - https://open.spotify.com/track/3XVozq1aeqsJwpXrEZrDJ9?si=0c3305b283b84c13
Related Episodes of the Human Risk Podcast
1. Ian Leslie on Conflict - https://www.humanriskpodcast.com/ian-leslie-on-conflict-/
2. Interview with ChatGPT - https://www.humanriskpodcast.com/chat-gpt-3-on-ai-human-risk/ -
What would motivate someone to cycle 4,000 miles across America, and what stories might they uncover along the way?
Episode Summary
On this episode, I speak with travel writer Simon Parker, who recently cycled 4,000 miles across America.
Simon's journey, from Seattle to Key West, was a mission — ahead of the US election in November — to understand the current social and cultural landscape of the United States by speaking with everyday people.
Throughout the episode, listeners will hear about the challenges Simon faced, the incredible stories he gathered, and the unique perspectives he gained on issues like gun control, religion, freedom of speech, and food deserts.
Simon shares how his passion for travel and long-distance cycling has shaped his career as a writer and journalist. He discusses how the pandemic and becoming a father have influenced his work and personal life. The conversation delves into the logistics of such a massive undertaking, including the physical and mental demands, and how cycling serves as both a method of travel and a means to connect with strangers.
You’ll hear compelling anecdotes from Simon's trip, illustrating the kindness of strangers and the diverse experiences of Americans. This episode provides a deep dive into the lesser-heard voices and the real-life impact of political and social issues in the US, making it a thought-provoking listen for anyone interested in travel, journalism, or American culture.
Guest Biography
Simon Parker is a British travel writer, journalist, and filmmaker based on the edge of the Cotswolds. He has spent the past 20 years traveling the world, working for notable publications and broadcasters such as The Telegraph, The Times and the BBC. Simon has visited over 150 countries, creating documentaries and writing extensively about his experiences.
Describing himself as someone who has always been passionate about travel, Simon's career began with a one-way ticket to New Zealand at the age of 19, leading to years of hitchhiking around Australia and New Zealand.
His adventures have taken him from the remote islands of the Pacific to the bustling cities of Europe. Simon is known for his long-distance cycling expeditions, which have become a central theme in his writing and journalism.
His new book, "A Ride Across America," documents his 4,000-mile journey across the United States, exploring the country's small towns and big issues in the lead-up to the presidential election.
Links
Simon’s website: https://www.simonwparker.co.uk
His books ‘Riding Out’ and ‘A Ride Across America’: https://www.simonwparker.co.uk/books/
Simon’s UK theatre tour dates; https://www.simonwparker.co.uk/speaking/
Timestamped Summary
00:00:00 - Introduction
00:01:00 - Overview of Simon's cycling adventure across America.
00:02:00 - Simon's background and career as a travel writer.
00:04:00 - The motivation behind Simon's passion for travel.
00:07:00 - Impact of the pandemic on Simon's life and work.
00:09:00 - The logistics and challenges of long-distance cycling.
00:12:00 - Cultural and social dynamics encountered during the trip.
00:14:00 - Simon's reflections on the kindness of strangers.
00:17:00 - Balancing family life with a career in travel writing.
00:20:00 - Overview of Simon's new book and its themes.
00:23:00 - Discussions on gun control, religion, and freedom of speech.
00:27:00 - The concept of food deserts in America.
00:30:00 - Starting conversations with strangers during the journey.
00:33:00 - Unexpected themes and stories from the trip.
00:36:00 - Reflections on slow travel and its benefits.
00:39:00 - Simon's thoughts on the future of travel writing.
00:42:00 - Writing process and challenges of creating the book.
00:45:00 - Insights gained from the journey and changing perspectives.
00:49:00 - Simon's views on gun ownership and personal safety.
00:51:00 - Conversations about religion and personal beliefs.
00:54:00 - Future plans and upcoming projects.
00:56:00 - Conclusion and final thoughts from Simon - Vis mere
