Episoder
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In this episode, Jeff is joined by Brian Burris, an experienced technician from Promotive. Brian discusses the importance of transparency and specialization within automotive workshops. Jeff reflects on the disparities in diagnostic methods between dealership-trained and independent shop technicians.
00:00 Continuing industry conversation: Promotive's Brian, Jeff.
04:26 Time-limited service challenges technicians' efficiency perceptions.
08:04 Made myself indispensable despite flaws at work.
11:14 Diag was easier; now, it's software-dependent.
14:35 Not good at mechanical tasks like carburetors.
17:50 Best pay raise tactic: submit resignation notice.
19:24 A Young, skilled mechanic struggles with constructive criticism.
24:57 Seeking exit strategy, can't handle difficult customers.
27:23 Beth's car was deemed extremely unsafe initially.
29:27 Neglected car due to missed oil changes.
32:40 Tech retention suffers due to workload, and low incentives.
36:06 Trend of guaranteed 40-hour work weeks now.
41:02 Reevaluate the true necessity of hiring an A-tech.
43:20 Be honest; aligns perfectly with Promotive's support.
44:57 Quality varies; good luck finding ten millimeters.Go to the ASTA Expo! REGISTER HERE
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In this episode, Jeff Compton is joined by Kat Ayers and Brian Burris from Promotive. Kat emphasizes the importance of technicians bringing actual data to interviews to assess their productivity better. Brian discusses the significance of strong relationships between technicians and service advisors and how they impact job success and customer satisfaction. Additionally, Kat highlights the value of total compensation considerations beyond hourly wages, such as paid time off and growth opportunities.
00:00 Passion for automotive led to a lifelong career.
06:58 Not knowledgeable about my production numbers.
12:59 Flat rate uncommon in non-dealer environments here.
20:02 Relationships with service advisors impact job success.
23:26 Varied trust in advisors, technician pay disparity.
27:38 Document achievements quarterly; use them for reviews.
34:33 Focus on meaningful team collaboration and culture.
39:35 Consider total compensation, paid time off, and growth opportunities.
47:33 Curiosity changes the dynamic of constructive criticism.
51:07 Reluctance to share knowledge due to effort.
54:29 Technicians should negotiate benefits beyond hourly pay.
01:01:40 Career paths without wrench work; matching culture fit.Go to the ASTA Expo! REGISTER HERE
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Jeff Compton and Metal Man Online from TikTok (Spencer Ellis) delve into challenges that young technicians face in the automotive industry. Metal Man Online shares his frustrations with communication barriers and mistreatment at his previous job, highlighting the necessity for understanding and adaptation to workplace dynamics. They also stress the immense value of networking, ongoing learning, and staying relevant in the ever-changing technological landscape of auto repair.
00:00 Pay dispute led to job search for survival.
06:53 Considering mechanic training due to current constraints.
15:41 Inexperienced attempt to repair the damaged engine.
21:26 Engine warranty work and bolt specification issue.
22:20 Strict policy on engine parts; using Loctite.
30:55 The First anxiety attack at CarMax was overwhelming.
35:45 Loss of trust in business due to inconsistency.
39:15 Technician pledges no attacks but calls out injustice.
45:41 Customers' opinions vary, and integrity and transparency are valued.
52:54 Pride in work, seeking to help others.
56:28 Frustration at work leads to incomplete payment.
59:11 Business owners need to stay involved actively.
01:06:09 Attending roadkill zip tie drags in Tucson.Go to the ASTA Expo! REGISTER HERE
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Jeff Compton is joined by Metal Man Online (Spencer Ellis) from TikTok, who shares his journey as a mechanic. Metal Man discusses the challenges of inconsistent pay and the pressures of engine rebuilds in a high-demand environment. Jeff expresses concern over content creators relying on platforms like TikTok for income and highlights the expenses often overlooked.
00:00 Exciting Jada Mechanic podcast introduces Metal Man.
06:11 Hourly setup with the tiered system, and mechanical associates.
08:09 First job: school intern, then mechanic's apprentice.
12:20 "Challenging mechanic jobs can also be beneficial."
15:19 My Cousin worked at Carmax and influenced my hiring.
17:08 Ensured vehicle passed inspection despite motor mount issue.
20:15 Regretted car repair mishap led to injury.
23:27 Neglected maintenance leads to unforeseen mechanical issues.
27:35 I replaced the gas pedal, passed the emissions, and impressed the boss.
31:13 Maintain distance, yet understand their passion.
34:54 Two videos led to a job in industrial equipment.
36:40 Learning and gaining experience in the diesel industry.
42:28 Hired at the new shop with commission pay.
43:29 Initial pay delays; compensation based on completed jobs.
48:18 Engine production slow, delayed payment concerns.
51:13 Rusty bolt needs approval, didn't understand the system.
54:14 Regretting decision, uncertain future, seeing some hope.
57:10 Aspiring to live off video content creation.Go to the ASTA Expo! REGISTER HERE
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Jeff Compton and Oscar Gomez discuss the value of ASE Certifications and explain how they help technicians identify their specialties and weaknesses, thereby improving through training and learning from failures. They discuss the challenges in the automotive industry, including the misdiagnosis of car issues due to rushing and the need for patience and mentorship for new technicians. As Oscar highlights the importance of motivating and supporting students and entry-level mechanics, Jeff underscores the necessity of properly conveying the worth of technicians' skills to customers.
00:00 Anger about prioritizing emissions over safety inspections.
05:45 Industry needs specific training for bilingual employees.
07:50 Language barriers and cultural resistance to change.
11:27 Disregard EGR fault, focus on the testing limit.
14:51 Understanding principles without scientific physics, is an amazing approach.
17:26 Car troubles? Tapping or diagnosing, I'm flexible.
22:03 Identify weak points and focus on training.
23:51 Enjoyed writing the annual test and showed the importance of feedback.
27:21 California admissions diagnostician process requires alternative education.
30:55 Mentor's tech becomes state rep, mentor cited.
34:26 Advocate advises installing brakes, affecting car mechanics.
38:13 New technicians need patience and understanding.
41:38 Industry lacks patience, hindered quality and diagnosis.
45:55 Car's hood and cowl ducts are plugged with litter.
47:39 Addressing industry change, prioritizing business owner mentality.
51:23 Striving for shop improvement and financial success.
53:36 Supporting affordable tools, not wanting to struggle.Go to the ASTA Expo! REGISTER HERE
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Jeff Compton is joined by Oscar Gomez, who shares his concerns as a shop owner dealing with the complexities of maximizing profits while maintaining vehicle safety. Jeff discusses a frustrating encounter with a customer who questioned necessary repairs, emphasizing the importance of thorough assessments to prevent dissatisfaction. Oscar highlights the challenges posed by the extreme heat in California and the difficulties of running a shop without air conditioning.
00:00 Thriving in automotive testing and case studies.
09:06 Disbelief over targeting program proponents for non-compliance.
14:01 New safety inspections linked to a government program.
20:03 Seller misleads buyer, car inspection process changes.
23:09 Unmaintained car may fail emission inspection.
29:03 I relate to unfairness in expert consulting.
32:27 Evaluating technicians' performance and suggesting further training.
41:23 Debate over car belt repair at dealership.
47:02 Hyundai Kia check engine, low oil, burning 4 quarts.
49:38 Customers ignoring oil change leads to issues.
56:23 She's upset about other shops' service.
01:00:57 AC maintenance and environmental impact in the industry.Go to the ASTA Expo! REGISTER HERE
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Jeff Compton is joined by Zeb Beard to discuss crucial aspects of vehicle repair and shop management efficiency. Zeb emphasizes the importance of training technicians well and ensuring everything is set up for them to work efficiently, including pay and housing arrangements. Jeff and Zeb delve into the challenges of diagnosing air conditioning issues, sharing tips on tool usage, and addressing common mistakes. Finally, they discuss the ongoing shortage of skilled technicians and how streamlined shop management can help maintain productivity.
00:00 High school friend's 440 car troubles described.
09:49 Not surprised by the condition of the truck.
14:55 Issues with outboard motor, truck power loss.
16:38 Friend keeps truck, replaces sensor, expresses frustration.
23:23 Frustrating experience with detecting and fixing leaks.
27:52 CO2 sensed in the machine halts refrigerant use.
32:19 Sean Miller's shop has a similar approach.
39:41 Spying on technicians to gather industry information.
43:50 Technician shortage driving up repair costs and wait times.
51:51 Staying focused and unified leads to success.
55:39 Dislike jet skiers in our party area.
59:55 Fish stays put, easy to catch.
01:03:21 Gratitude, requests, and farewells in podcast sign-off.Go to the ASTA Expo! REGISTER HERE
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In this episode, Jeff Compton welcomes Zeb Beard to discuss the challenges faced with aftermarket parts and customer relations. Zeb recounts the recurring issues he had with fuel lines and how the lack of accountability from the manufacturer left him out of pocket. He also emphasizes the importance of thoroughly researching potential customers and parts suppliers to mitigate problems in the future.
00:00 Aftermarket companies are reluctant to stand behind products.
05:22 The Aftermarket pump caused issues in a diesel engine.
06:36 Girl laughed, symptoms sound like air issue.
11:23 Customer wanted information, not warranty, from the agent.
14:52 Seeking help and not assigning blame.
18:34 Installation procedure: tighten lines gradually to stop leaks.
19:25 Purchased lines for truck, switched to s and skit.
24:31 Techs installed faulty parts, corrected by the owner.
26:08 Struggle with aftermarket parts and technical issues.
31:37 Ordering engines, covers, and oil pans logistics.
33:10 Late-night engine work causes miscommunication.
35:33 Selling engines, warranty, need to align start.
41:18 Engine builder getting own TV show, credibility concerns.
42:49 Sloan finds a compatible part and avoids the front pump.
46:13 Concern over industry reliant on social media.
51:24 Man describes needing more power in the car.
52:10 Issues with ignition and tuning in engines.
55:14 Shop owners face competitive peer pressure.
58:18 Please comment, share, and download this podcast.Go to the ASTA Expo! REGISTER HERE
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This week, it's part two of a conversation between Jeff Compton and Norm Gieselman from TikTok. Norm discusses the significance of building trust with customers through transparent inspections and visual evidence of necessary repairs. Jeff and Norm critique the quick lube industry's upselling practices and advocate for more value-based, comprehensive services over cheaper, superficial options. They also touch on the increasing presence of female technicians and emphasize the importance of fostering a positive work environment amidst the industry's challenges.
00:00 Tech could greatly improve scholastic learning systems.
04:25 Apprenticeship transitions from truck shop to automotive.
09:14 TikTok users discuss Canada's influence on trade.
11:13 International competency unit vs. higher education recognition
15:18 Improve mentorship and seek better training for advancement.
18:31 Struggling to understand new HD technology.
20:42 Feeling jilted when invested in mentees.
24:19 Industry conduct prompts frustration and disbelief.
30:09 Cars, knowledge, complexity, sales, tires, agreement.
32:52 Replace transmission fluid for better maintenance.
33:53 Nissan CVTs prone to problems, labor affected.
39:34 Starting business late, body's ability declining.
42:07 Daughter pretends not to know car basics.
46:54 Few women succeed in tech due to bias.
49:46 Toxicity in shop culture affects work efficiency.
50:38 TikTok series on navigating transactions positively.Trust, Certification, and Industry IssuesGo to the ASTA Expo! REGISTER HERE
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In this episode, Jeff Compton is joined by Norm Gieselman, known as the "Mechanic of the Stars" on TikTok. Norm and Jeff have a conversation about the complexities of managing a car repair business, emphasizing the importance of prioritizing customer needs through effective intake questions. Norm also shares his experiences with resource constraints, focusing on quick jobs while building capacity for more complex repairs. Additionally, they discuss the growing knowledge gap between customers and technicians due to the increasing technology in modern cars.
00:00 Discovering TikTok transformed my learning experience.
04:00 Friends engage, share challenges, and understand opinions naturally.
08:31 Business owner transitions to franchise for growth.
11:05 Got into HD due to car repair.
15:21 Contrasting attitudes towards vehicle technology in summary.
18:51 Debate on tire torque and overanalysis in automotive.
20:03 Complaining about high-end truckers and their rattle.
24:37 Transition from project management to business administration.
29:14 Qualifying customers, limitations, and concerns for acceptance.
32:25 Sent car to the tuner, unit malfunctioned, sat.
35:29 The Car part overheats, causing the insulation to melt.
38:06 Understanding leads to practical application and success.
42:10 Learning by observation and apprenticeship for mastery.
45:43 Mechanics diagnose and repair engine issues.
49:12 Consider leasing for fixed costs, not ownership.
50:01 Concerns about the longevity of modern vehicles' features.
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In this episode, Jeff Compton welcomes Greg Buckley to discuss technicians' role in transportation. Greg shares the importance of licensing for technicians to ensure a clear career path and differentiate skilled professionals from untrained ones. They also delve into the significance of industry events for networking and knowledge exchange, sharing personal experiences that highlight their transformative impact. Lastly, Greg emphasizes unity within the automotive industry, advocating for open communication and collaboration to foster a positive work environment.
00:00 Growth from pump jockey to business owner.
07:59 Balancing life is crucial to avoiding burnout.
11:20 Parents sacrificed, work ethics changed, family dynamics changed.
17:04 Industry demands flexibility and impacts work-life balance.
25:28 Considering moving to be a pipe fitter.
28:28 The Car and fishing industry affects focus and patience.
32:58 Value time, collaboration, and business success.
39:12 Challenges dealing with shop dynamics and owner.
46:30 Emphasis on the importance of brand representation in the community.
47:56 Dealership culture change could solve service issues.
53:05 Skilled workers remain vital to transportation infrastructure.
01:01:39 Sacrifices made for equitable table discussions. Ethical.
01:04:42 Industry must prioritize adding security features to technology.
01:10:22 Using numbers and personal conversations to evaluate.
01:18:10 Starting a business, learning from conferences.
01:19:30 Spontaneous trip led to a valuable networking opportunity.Check out Greg's Shop: https://www.buckleysautocare.com/
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In this episode, Jeff and Christopher pick up where they left off and discuss the benefits of digital vehicle inspection (DVI) for reducing customer wait times and minimizing technician frustration. Christopher also shares how the podcast has positively impacted his outlook and relationship with his manager. Additionally, the conversation explores the intricacies of budget racing and the importance of an efficient shop layout.
00:00 Monster Miata car show, LS engine, unique.
04:34 Autocross, ice racing led to chump car.
08:29 Realized the cost of racing tires is surprising.
09:54 Expensive racing involves $25,000 expenses.
14:31 Issues with camshafts and lifter failures.
16:24 The Last head was stripped down due to tight keepers.
21:52 The Backseat is useless for this car, consider removal.
25:57 Tool organization on the cart improves work efficiency.
27:44 High school followed by work and schooling.
31:25 Young lady Erin has family mechanics influence.
34:57 Using the phone to document workplace repairs.
39:26 Industry history of works but fuels anxiety.
41:37 Frustration over customers waiting in the shop.
45:21 Grateful for the podcast, overcoming struggles, and improved work.
48:31 Exciting plans for Asda's upcoming conversations.
51:36 Please comment, share, and subscribe to the podcast.Go to the ASTA Expo! REGISTER HERE
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In this episode, Jeff Compton is joined by Christopher Johnson, who talks about the complex challenges of pricing and efficiency in the automotive repair business. Christopher shares his experiences with demanding repairs, such as fixing harness issues in caravans and managing intermittent faults in Chrysler vehicles. Jeff discusses the physical toll of the job and both emphasize the importance of investing in quality tools and involving young people in hands-on work.
00:00 High mileage Trailblazer, but not essential vehicle.
03:37 Transmission lines leaking causing shifting problem.
06:36 Recurring plantar fasciitis causing severe leg pain.
11:47 Tool truck drivers provide valuable industry insight.
15:28 Endless argument resolved by personal commitment and convenience.
16:50 Joking about lights, cheap purchases, forgetful moments.
19:45 Young people need hands-on learning opportunities.
25:00 Paid for repair, found missing fuses.
27:32 Story about dealing with non-self-healing harnesses.
29:44 Offered $70-$80 for connector, but declined.
32:34 Navigating the fine line of pricing.
37:15 The Ontario government is rumored to enforce strict inspections.
39:11 Thick mud on the car, spare tire flat.
43:33 Tech waits for seal, another tech cuts exhaust.
46:27 Chrysler injectors causing fuel trim imbalance issue.
50:05 Seeking feedback, thanks for listening, see you soon.Go to the ASTA Expo! REGISTER HERE
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In this episode, Jeff Compton wraps up his time with Andrew Fischer. They discuss the challenges and opportunities within the automotive repair industry. Jeff acknowledges the importance of technicians advocating for better career opportunities while Andrew emphasizes the need for shops to provide value through training and honest conversations with clients. They'll also talk about the significance of positive mentorship, with both Jeff and Andrew reflecting on their personal experiences and the impact of good guides in shaping careers.
00:00 Montgomery Gentry song, tattoos, scars, conversation.
04:16 Jeff and his sons became family to me.
08:44 Met S2 and S3, got job offer.
11:59 Super dad cape emerges during son's depression.
12:57 Instructors impact lives and change futures.
16:48 Struggling with mentors, finding humor in adversity.
19:54 Encouraging self-learning and independence as a mentor.
23:53 Fighting misinformation in industry is crucial.
27:46 Learning from bad experiences shapes future actions.
31:13 Fostering dialogue to improve understanding and implementation.
33:54 Struggle with money and chaos requires better leadership.
37:12 Increased focus on self-worth and value.
38:45 Realizing high repair costs impacts competitive pricing.
44:40 Frustration over misdiagnosis and wasted money.
47:23 Honesty, retainer fees, and training are crucial for shops.
51:14 No fuel leak, just running rich, peace.
53:06 Personal growth, evolving, industry shift, positive mindset.
57:31 Challenges of communication and understanding in tech.
58:15 Tech, not owner, avoids bias, an important perspective.Go to the ASTA Expo! REGISTER HERE
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Today Andrew Fischer shares what shaped his career path, including family health issues and rebellious teenage years. Jeff and Andrew discuss coping mechanisms and how important accountability is in overcoming personal struggles. Andrew also highlights his journey from feeling burnt out at a GM dealership to finding renewed motivation at the Super Saturday event, emphasizing the value of mentorship and networking in the industry.
06:31 Passionate about cars and skilled with machines.
07:45 Teenage trouble moved back with Grandpa.
10:34 Employers acknowledge both brilliance and mistakes.
14:43 Sometimes I overthink and make mistakes.
19:43 Learning transmissions, inspired by Brandon Stackler.
20:25 Attending event in Chicago after career burnout.
24:12 New teacher feels pressure, not at fault.
26:56 Struggled with teens, and job loss during the pandemic.
30:25 Learning to support without being consumed emotionally.
34:15 Overcoming past, proud, grateful for friendships.
36:57 Prefers solitude but values accountability and support.
41:17 Jaded Mechanic podcast: part two next weekGo to the ASTA Expo! REGISTER HERE
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In this episode, Jeff Compton continues his discussion with David Carrol, diving into the pressures faced by automotive technicians to obsess over their work. David emphasizes the unrealistic expectation for technicians to diagnose issues perfectly every time, advocating instead for a healthy work-life balance. Additionally, they discuss the frustrations of transitioning traditional family businesses to newer, more efficient methods, drawing on David's own experiences with the challenges and successes of implementing change.
00:00 Adversity led to strategic business improvements.
06:20 Offered advice based on shared experiences.
12:48 Discussion about vehicle inspection and maintenance issues.
19:36 Over-promised, struggling to guide and mentor.
23:32 Balancing work and family life is challenging.
26:41 Challenges of being a diagnostic technician.
32:02 Despite challenges, achieved great success but then slowed.
37:56 Leaving allowed strong finish, seeking motivated helper.
43:30 Struggling to find qualified workers with tools.
48:02 Start with basic tools, and build your own.
56:30 Need money to solve technician shortage problems.
59:33 Thank you for your valuable time and insights.Go to the ASTA Expo! REGISTER HERE
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Jeff Compton and David Carrol discuss Ford's improvements in labor coverage for warranty claims and highlight the necessity of diagnostic fees for maintaining a transparent and sustainable business. Jeff emphasizes the importance of using proper parts and dealing with the frustrations of balancing cost and quality for customers. They also stress the value of honesty and transparency in the diagnostic process, ensuring customers understand and are comfortable with the services provided.
00:00 Reluctant to pay for professional service.
03:29 Small family-owned shop in La Plata, Maryland.
07:48 Confusion about expensive car repairs and popularity.
09:37 Relies on Brian Pollock for diesel expertise.
14:55 Maintaining customer satisfaction and upholding reputation.
17:52 Customers value smooth, professional, and transparent service.
19:41 Documentation is crucial for demonstrating repair value to customers.
22:30 Learning to build value for services provided.
27:32 Disagreement over customer billing and inspection process.
28:46 Honesty about diagnostic fees leads to success.
33:00 Considering fixing the truck again without customer interaction.
36:32 Reluctant about paying for professional services.
40:03 A Friend helped me get a job at a dealership.
41:38 Frustration over flat rate and pay bump.
45:31 An Overwhelming work schedule led to a self-employment decision.
47:27 Striving for quality, led to overwork and burnout.
52:16 Watch how I post in online forums.
55:51 Job offer negotiation with flexible work schedule.
57:44 Follow successful techs and start your own.Go to the ASTA Expo! REGISTER HERE
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In this episode, Jeff Compton and Codey Taggart wrap up their conversation. Codey shares his journey from mobile car repairs to opening his own shop. Codey emphasizes the importance of having competent diagnostic technicians to maintain a shop's reputation and success. Jeff and Codey discuss the need to portray automotive technicians as clean-cut professionals and address the challenges posed by non-technical individuals in leadership roles.
00:00 Being let go for speaking up at work.
06:21 Technicians should demand respect and professionalism.
08:01 Frustrations with the workload, diag issues, and tasks.
12:49 Diagnostic tech is crucial for the shop's reputation.
17:00 Exciting work in electronics needs broader visibility.
18:05 Uncertain if I shared the video and the importance of the image.
22:29 Worked on mobile mechanics out of necessity.
27:06 Profitable repairs on caravan airbag and evap.
28:32 Trucking industry boss known for electrical expertise.
32:03 The Service writer questioned my diagnosis, leading to conflict.
36:33 Frustration with lack of opportunities for technicians.
39:07 New owners discovering valuable information and support.
44:24 Please share, subscribe, and join us weekly.Go to the ASTA Expo! REGISTER HERE
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In this episode, Jeff Compton is joined by Codey Taggart, who sheds light on the challenges within the automotive repair industry. Codey discusses the impact of mechanics' attitudes on job satisfaction and retention in shops. He shares his observations on seasoned mechanics feeling stuck due to limited options and the negative influence of cost-cutting measures by management.
00:00 Trying to fix things in the old building.
07:13 Avoid discounting problems by considering family connections.
10:35 Ensure you're paid for work unrelated to you.
19:40 Multiple repairs, issues with wiring and identification.
23:17 Cost cutting leads to lazy, chaotic work.
28:10 Adapt to best processes, create efficiency.
33:38 Nissan and Ford stores combine, diluting talent.
37:44 Frustration with leadership and long-term employees.
43:29 Focusing on real stories instead of distractions.
51:44 Need to hire for efficient automotive shop.
57:21 Unable to move due to the housing market.
58:58 Issues scheduling installation of a second-floor lift.
01:04:23 Prioritize facility improvements to retain technicians effectively.
01:10:23 Loyalty in automotive shops despite poor conditions.Go to the ASTA Expo! REGISTER HERE
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In this episode of The Jaded Mechanic Podcast, Jeff Compton brings back Chris Higgins for part 2 of their conversation! Chris shares his experience transitioning from dealership to independent mechanic work, highlighting both the challenges he faced and what he learned because of them. Jeff emphasizes the importance of ethical practices and customer communication, drawing from personal stories and industry standards.
00:00 Check engine light triggers StabiliTrak light.
04:24 Complex technology in automobiles can be misunderstood.
08:18 Acknowledging customer complaints and taking necessary action.
10:07 Learning through trial and error in automotive.
13:46 Dealing with ego in the car repair process.
19:47 Modern cars require proficient knowledge of fundamentals.
22:49 Warning against risking damage when replacing parts.
25:53 Transitioning into independent work, gaining confidence, learning.
27:45 Passion for work and continuous self-improvement.
30:46 Striving for excellence, overcoming fear, earning trust.
33:50 Conflict in work presentation, stress, and apologies.
38:35 Man recounts shady car deal leading to repair.
40:19 Replacing transmission components, discussing burnt fluid concerns.
42:39 Challenges of selling and trading newly bought items.
48:21 Challenges with mental health and work relationships.
49:48 COVID fallout: mental health, suicide, marriage casualty.
53:53 Please like, comment, share, and subscribe.Go to the ASTA Expo! REGISTER HERE
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