Episoder
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James chats with Elyse Archer, an entrepreneur and personal branding strategist who is obsessed with helping people confidently stand out, be visible in their space and attract their dream clients.
She is a founding team member and Personal Brand Strategist with Brand Builders Group whose insights have been featured in major media including Forbes and Inc.
Her client list includes New York Times bestselling authors, top 100 podcast hosts, and 8 figure entrepreneurs.
Elyse believes that abundant generosity is the key to a well-lived life and is passionate about helping other people leverage the power of generosity that so that they can build high-level relationships, achieve their goals and leave a personal legacy that makes them proud.
Contact Elyse:
Web: http://www.thebrandbuildersgroup.com/
Facebook: https://www.facebook.com/elyse.archer.5
Twitter: https://twitter.com/elysearcher
YouTube: https://www.youtube.com/user/Elyse1028
LinkedIn: https://www.linkedin.com/in/elysearcher/
Instagram: https://www.instagram.com/elysearcher/ -
James chats with Kate O'Neill, who known as the tech humanist and is helping humanity prepare for an increasingly tech driven future by teaching businesses how to make technology that's better for humans.
She's led innovations across technology marketing operations for more than 20 years in companies from startups to Fortune 500s. Among her prior movements, we created the first content management role at Netflix, developed Toshiba America's first intranet, led cutting edge online optimization work at Magazines.com and was the founder and CEO of Meta Marketer, a first of its kind analytics and digital strategy agency.
Her insights have been featured in outlets like Wired, and she's appeared as an expert commentator on NPR, BBC World News, and many, many others. Companies like Google and Etsy and Cisco, and many more look to her for optimism about the role of technology in the world around us. And for a firm reality check.
Kate's recent book "The Tech Humanist: how to make technology better for business and better for humans" is out now.
They discuss the impact of emerging technologies, making life better, data and AI, human connection, chatbots, and the impact of tech on customer experience.
Contact Kate:
KO Insights website: https://www.koinsights.com/
Twitter: http://twitter.com/kateo
LinkedIn: http://www.linkedin.com/in/kateoneill
Facebook: http://www.facebook.com/kateoneillpage
Instagram: https://www.instagram.com/kateoneill/
Medium: https://medium.com/@kateo
Amazon author page: http://amazon.com/author/kateo -
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James chat with Mike Paton who is absolutely passionate about helping entrepreneurs. After growing up in a household full of teachers and entrepreneurs and cutting his teeth in banking, he spent 10 years leading entrepreneurial companies before discovering EOS, the Entrepreneurial Operating System in 2007.
Instantly drawn to its timeless concepts and simple practical tools. He's become one of the first professional EOS implementers and since then, he's conducted over 1200 sessions from more than 120 companies, co authored the book "Get a Grip" with Gino Wickman, conducted action packed talks and workshops all around the world and spent five years as EOS Worldwide's visionary.
Today Paton spends all of his time helping entrepreneurs implement EOS, running better businesses and living better lives.
Contact Paton:
Email: [email protected]
Web: www.eosworldwide.com
LinkdeIn: https://www.linkedin.com/in/mikepaton/
Twitter: @mpaton -
James chats with Anne-Maartje Oud, a behavioural consultant who has been working on increasing effective communication for over 19 years in the banking, healthcare, commercial and education sectors.
Her aim and focus is giving people and organisations a wake up call in a professional and informal way, enabling them to learn new behaviours and to use these effectively and appropriately. With her business, The Behaviour Company, she's been developing customised courses in English and in Dutch for a variety of companies, organisations and institutions. The customers are managers, directors and professionals who wish to communicate and influence more effectively in order to achieve their goals.
They discuss pronouncing names, telling it as it is, becoming more effective, giving feedback, your communication style, and non-verbal communication.
Contact Anne-Maartje:
Web: www.behaviourcompany.eu
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/annemaartjeoud/
Twitter: https://twitter.com/annemaartjeoud -
James chats with Simon Leslie, the joint founder and CEO of Ink Global, a business dedicated to inspiring travellers on all points of their journey. Ink works with about 30 Airlines including EasyJet, Virgin and Norwegian. The magazines that you might be reading while flying are produced by Ink. With offices in Miami, Singapore and London, the company publishes magazines, makes travel video and owns a US TV network at most of the airports in the United States. He has recently published an amazing book called No F In Sales all about thriving in difficult market conditions.
They discuss personal greatness, the keys to long term business, being missed if you were gone, surviving in changing times, great hotels, children's toys and looking after your people.
Contact Simon:
Web: Nofinsales.com
Email: [email protected]
LinkedIn: linkedin.com/in/simon-leslie-b252b92
Twitter: @simonleslie21 -
James chats with Susan Armstrong who has been working with and changing people's lives for over 20 years, starting with her own. 20 years of living on the streets, homelessness, addiction and abuse at the hands of a notorious motorcycle gang and not at all where you would expect to find behind a successful business transformation specialist.
But they are the circumstances that taught her the many ways in which we are responsible for creating our own personality and our own personal and business reality. Specialising in transforming businesses through their people. She works with organisations to affect transformational change through creating emotionally intelligent leaders and individual contributors that reengage and motivate workplace performance.
They chat about escaping motorcycle gangs, self awareness and self worth, building a new beginning, and being who you need to be.
Contact Susan:
Phone UK: +44 (0)7712 705 940
Phone US +1 416 570 6970
Email: [email protected]
Web: susanarmstronginternational.com
Facebook: https://www.facebook.com/eyipuk
LinkedIn: https://www.linkedin.com/in/suarmstrong/ -
James chats with Penny Mallory, who was the first and only woman to drive a world rally car. She knows how to compete and how to beat the odds. And also knows top performance requires even more than sacrifice and maximum commitment. It takes heart, insight, and the courage to keep going and the refusal to quit.
As a leading authority on mental toughness. She's perfected the art of psychologically powered performance. Her innovative, challenging and transformational insight into how and why developing confidence, resilience, commitment, and focus is critical in today's business environment.
Contact Penny:
Web: www.pennymallory.co.uk
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/pennymallory/
Facebook: https://www.facebook.com/penny.mallory/
Instagram: https://www.instagram.com/mallory.penny/ -
James chats with Andrew Tarvin, the CEO of Humour That Works, a leadership development company that teaches professionals how to use humour to achieve better business results.
He's partnered with top organisations including IBM, the UN and the FBI to solve human challenges with humorous solutions. A best selling author, he's featured in The Wall Street Journal, Inc and Fast Company and has been named a visionary under 40 by the P&G Alumni Network.
His TED talk on the skill of humour has been viewed more than 6 million times and only half of those were his Mom. He loves chocolate and he loves tweeting puns.
They discuss working with an armed audience, using humour to get better results, having fun vs being funny, Victor Borge, recycled toilet paper and bringing efficiency with joy.
Contact Andrew:
Web: www.drewtarvin.com
Email: [email protected]
Twitter: https://twitter.com/drewtarvin
LinkedIn: https://www.linkedin.com/in/drewtarvin/
Instagram: https://www.instagram.com/drewtarvin/
Facebook: https://www.facebook.com/drewtarvin
TEDx: https://www.youtube.com/watch?v=MdZAMSyn_As&feature=emb_title -
James chats with Brittany Hodak, an international keynote speaker and award winning entrepreneur, who is widely regarded as the go to source on customer engagement and retention.
She's been invited to speak to organisations across the world, including American Express, We Work, Inc, and the United Nations, and has published more than 350 thought leadership articles from media including Forbes, Adweek and Success.
They discuss what makes Super Fans, Shark Tank, Guinness World Records, really understanding your customers, knowing your story, buying dog food online, the Platinum Rule and of course great customer service.
Contact Brittany:
Email: [email protected]
Web: www.brittanyhodak.com
Twitter: https://twitter.com/BrittanyHodak
Facebook: https://www.facebook.com/BrittanyHodak/
Instagram: https://www.instagram.com/brittanyhodak/
LinkedIn: https://www.linkedin.com/in/brittanyhodak/ -
James chats with Joh Petz, a professional performer, keynote speaker and author. Jon helps teams maintain the mindset and desire to perform at their very best.
His background is as a corporate executive turned business magician, who has performed from Las Vegas to Paris to Sydney Opera House in Australia. He's the author of three business books and his ideas have been featured in The Wall Street Journal, ABC News, CNBC, Success Magazine, and many, many more.
His third book the Significance of Simple Moments has gone through six printings and focuses on the human connections that you make to achieve significance.
They discuss Miracles and Magic, the lost art of human communication, purpose, standing in for David Copperfield, and being significant.
Contact Jon:
Email: [email protected]
Phone: + 1(614) 456-3072
Facebook: Jon Petz Motivational Keynote Speaker & Conference Emcee
Twitter: @jonpetz
Instagram: jonpetzlive -
James chats with Lis Cashin, an award winning author, TEDx and international speaker and a mental health and well being consultant.
At the age of just 13 she was involved in a major trauma at school when she accidentally killed a friend with a javelin. An event which changed her life forever. She's now passionate about challenging the stigma around mental health and supporting organisations and schools build mentally healthy cultures that are emotionally engaging, honest, and real places to work and thrive. She also spends a huge amount of time helping people manage their emotions in difficult times.
They discuss living with PTSD, feeling in control, handling emotions in difficult times, Dale Carnegie, Coronavirus, and what you can do to take some control back as we live thought the COVID-19 pandemic.
Contact Lis:
Web: www.liscashin.com
LinkedIn: www.linkedin.com/in/lis-cashin
Twitter: @liscashin
Instagram: @liscashin
FB: @liscashin
TEDx: www.youtube.com/watch?v=QOLRGBohTd4 -
James chats with Trish Driver (pronouns she/ her), a Diversity and Inclusion and Culture Change Strategist with experience through the end to end talent management cycle. She has worked with organisations as diverse as Capgemini, Salesforce, Audible, NTT Data and Bauer Media, both in-house, and as a consultant, designing and implementing inclusive talent management practices and driving true culture change.
A qualified coach, her collaborative style means that she works in true partnership with all of her consultancy clients to create impactful outcomes for their businesses.
Trish is the Founder and CEO of A New Normal Ltd, a diversity and inclusion consultancy, founded to drive social change through impacting the world of business. Her goals are to support businesses, academic organisations and not for profits in achieving sustainable cultural change around inclusion and diversity. The business is founded on the pillars of passion for her subject, genuine expertise, creative problem solving and authenticity. She’s a coach, mentor, and keynote speaker on diversity, inclusion and bias.
Contact Trish:
Web: https://www.anewnormal.co/
Email: [email protected]
Phone: +44 (0)7894 709 548
Twitter: https://twitter.com/triciadriver
LinkedIn: https://www.linkedin.com/in/triciadriver/ -
James chats with Dan Gingiss, an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Dan doesn't just talk about customer experience, his 20-year professional career has been consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He has held leadership positions at three Fortune 300 companies – McDonald’s, Discover and Humana.
Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast and a regular contributor to Forbes. He has been named to several notable industry lists, including “Top 50 Thought Leaders to Follow on Twitter in 2020” by ICMI
When he's not working, Dan is a lifelong Chicago Cubs fan, a licensed bartender and a pinball wizard.
The discuss really listening to your customer, customer care in social media, saying thank you, pinball machines, listening to phones in the shower, and of course, great customer service.
Contact Dan:
Website: www.dangingiss.co
Phone: +1 508 BOOK DAN (1-508-266-5326)
Twitter: www.twitter.com/dgingiss
LinkedIn: www.linkedin.com/in/dangingiss
Forbes Blog: https://www.forbes.com/sites/dangingiss/xperience
Experience This! Show Podcast: http://www.experiencethisshow.com
Winning at Social Customer Care Book: http://amzn.to/2GslnV7 -
James chats with Madeleine Black, a woman with an unusual personal story, which she uses to inspire and motivate others. She chose to forgive the two men who gang raped to at the age of 13. And she tells her story for many, many reasons.
She wants to end the shame, stigma and silence surrounding sexual violence, enabling others to find their voice, whatever their story is. She wants people to know that it's not what happens to us that is important, but what we do with it. She will show how changing her mindset tapped into her resilience and transformed her life.
Making people question their own thinking and encouraged them to see that there are always choices to make. And if we choose to, we can get past anything that happens to us in our life, both professionally and personally. She wants to inspire hope and show people that we are so much stronger than we actually think we are.
Contact Madeleine:
Web: www.madeleineblack.co.uk
Facebook: https://www.facebook.com/MadeleineBlackUnbroken/
LinkedIn: https://www.linkedin.com/in/madeleine-black-33799910a/
Twitter: https://twitter.com/madblack65
TEDx: https://www.youtube.com/watch?v=_ouhY155398
Madeleine's book "Unbroken" :https://www.amazon.co.uk/Unbroken-Journey-Shattered-Violence-Survival/dp/1786062763 -
James chats with John Tshohl the internationally recognised service strategist and customer service guru. He's the founder and president of Service Quality Institute, a global leader in customer service, helping organisations keep customers build market share and improve the performance of the entire workforce, so they develop a culture of developing superior customer service.
John has authored hundreds of articles on customer service and service strategy, and is interviewed almost every week on television, radio, and by newspapers around the world. USA Today and Time and Entrepreneur magazines refer to him as a customer service guru.
They chat about loving your customer, learning from Amazon, empowering your employees, buying dog food, returning fish, amazing service recovery and of course, exceptional customer service.
Contact John:
Office 1-952-884-3311
Cell 1-612-382-5636
www.customer-service.com
www.JohnTschohl.com
LinkedIn: https://www.linkedin.com/in/johntschohl/
Twitter: www.twitter.com/johntschohl -
James chats with Jeanne Bliss, affectionately known as The Godmother of Customer Experience. Jeanne helps companies and people become the best versions of themselves, guiding them to define, build and live the behaviours and the actions that will fuse customers to them, and ultimately create deep and memorable relationships.
She's had a singular mission of building these deeper relationships for over 35 years. First as the inaugural Chief Customer Officer at Lands End, Coldwell Banker, Allstate and Microsoft. Then since 2002, she's been guiding leaders all over 20,000 around the world, to understand that improving their lives should be their most strategic and important vision. In a marketplace that values congruence of heart (what you knows right) and habit (how you act) the memory of how you make people feel is the greatest currency of your brand.
They talk about talking with people, humanity in business, children's shoe shops, queuing 3 blocks long, defining your business, empowering your people, trust and Italian families, and of course, customer service.
Contact Jeanne:
Web: www.customerbliss.com
Mobile: + 1 425 444 7654
LinkedIn: https://www.linkedin.com/in/jeannebliss/
Jeanne's Books: https://www.customerbliss.com/books/ -
James chats with John DiJulius. Have you ever wondered why there are some brands that customers just can't live without? And do you think it's possible to make price irrelevant? John will show you how to do both. He is the world authority on customer experience an international consultant, keynote speaker and best selling author of five customer service books. His newest book, "The Relationship Economy - Building Stronger Customer Connections in the Digital Age" could not be timelier in the world we're living in right now. He's worked with some amazing companies like the Ritz Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott, PwC Harley Davidson, the list goes on and on and on.
They chat about human interaction, building real relationships, salons and spas, the touchscreen age, price irrelevance, getting bored, and of course great customer experience.
Contact John:
Web: TheDiJuliusGroup.com
Twitter: https://twitter.com/JohnDiJulius
LinkedIn: https://www.linkedin.com/in/dijulius/ -
James chats with James Taylor, an award winning speaker and internationally recognized leader in creativity and innovation.
For over 20 years he's been teaching entrepreneurs, educators, corporate leaders, writers, as well as rock stars, how to be innovative organizations, and design the creative life they desire. As the founder of C School, and host of the Creative Life Podcast and TV show, he's taught thousands of individuals in over 120 countries through his online courses, books, videos, and keynote speeches.
After advising some of the most creative individuals and companies ranging from Grammy Award winning music artists, and best selling authors to Silicon Valley startups and innovative multinationals, he designed a framework for creativity that helps individuals and organizations achieve exponential growth. His clients have included Apple, Yamaha, Sony, Bertelsmann, Johnson and Johnson as well as high profile one on one coaching clients.
They talk about creativity in business and in life, jazz drumming, asking more questions, seeing green, the importance of the arts, AI and the Japanese concept of Takumis.
Contact James:
Email: [email protected]
Web: https://www.jamestaylor.me
Facebook: https://www.facebook.com/jamestaylordotme
LinkedIn: https://www.linkedin.com/in/jameskirktaylor/
Twitter: https://twitter.com/JamesTaylor_me -
James chats with Dennis Snow a gentleman with a passion for service excellence who has consulted with organizations all around the world on the subject.
His customer service abilities were born and developed over 20 years with Walt Disney World. And in his last year with that business, his leadership performance was ranked in the top 3% of the company's leadership team. He's now a full time speaker, trainer and consultant and is dedicated to helping organizations achieve their goals in the area of customer service, employee development and leadership. He is also the author of two best selling business books: 'Lessons from the Mouse' and 'Unleashing Excellence'.
They chat about fanatical loyalty, the customer's moment with your business, little moments of wow, driving submarines, empowering employees and of course the Disney Experience.
Contact Dennis:
email: [email protected]
Web: www.snowassociates.com
LinkedIn: https://www.linkedin.com/in/dennissnow/
Facebook: https://www.facebook.com/DennisSnowSpeaking/
Twitter: https://twitter.com/DennisSnow -
James chats with Bobby Herrera, the author of The Gift of Struggle, a book about leadership and the life changing lessons we learn through our struggles. He's also the co founder and president of Populus Group, with a passion for building strong culture and communities through trust and storytelling.
His leadership style is about empowerment, connections, and ensuring everybody has the opportunity to succeed. He grew up in a big family with parents who emigrated to America without very much, which isn't an uncommon story, but the leadership style and culture, company culture that it's inspired certainly is. The belief that everyone deserves the opportunity to succeed is at the core of his philosophy, in business, and in life.
They chat about authenticity and openness in leadership, telling your story, the kindness of strangers, pivotal life moments, giving back and guarding your food from 12 siblings!
Contact Bobby:
Web: https://bobby-herrera.com/
Facebook: https://www.facebook.com/bobbyherrera.pg/
Twitter: https://twitter.com/BobbyHerreraPG
Linkedin: https://www.linkedin.com/in/bobby-herrera-5781821/ - Vis mere
