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Join Saddleback Leather founder Dave Munson and BigCommerce’s Senior Director of Brand and Content Marketing, Melissa Dixon, for an inside look at building an authentic e-commerce experience that drives customer loyalty and growth. Discover how Saddleback Leather’s unique storytelling approach, coupled with BigCommerce’s innovative tools, creates a seamless shopping journey that resonates with consumers. Perfect for entrepreneurs, e-commerce leaders, and retail enthusiasts, this episode explores trends like mobile optimization, personalized shopping, and the future of digital retail. Tune in to learn actionable strategies for balancing technology and authenticity in today’s competitive online market.
More information can be found here
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How nCountR is Transforming In-Store Retail Media with Personalized Digital Signage
In a recent Retail Podcast interview from Groceryshop, Hans Fischmann, VP and GM of nCountR, shared insights on how the company is reshaping in-store retail media through data-driven digital signage. Fischmann explained that nCountR’s platform enables retailers and advertisers to personalize messages for customers, effectively blending physical shopping experiences with digital precision.
Enhancing Shopper Engagement Through Digital SignagenCountR’s approach is based on understanding both retailer and advertiser needs. For retailers, nCountR’s platform provides a way to increase revenue per square foot by turning digital signage into a targeted, revenue-generating channel. For advertisers, nCountR offers access to shoppers at critical decision points in their purchasing journey, with messages that adjust in real time based on data like shopping behavior and seasonal trends.
“By personalizing the shopping experience, we’re not just displaying ads,” says Fischmann. “We’re creating interactions that enhance basket sizes and encourage customer loyalty.” An example is displaying seasonal promotions in grocery stores, such as a peach cobbler recipe alongside related ingredients, which can drive multi-item purchases.
Addressing Retailers’ Key Challenges with a Data-Driven ApproachWith many retailers focusing on optimizing revenue per square foot, nCountR helps solve this challenge by using data to bring digital advertising’s precision into physical spaces. Fischmann noted that by partnering with both large chains and small stores, nCountR’s agnostic platform can be integrated seamlessly, maximizing in-store engagement regardless of a retailer’s scale.
Looking Ahead: Privacy, Accessibility, and a Vision for the FuturePrivacy and accessibility are core elements of nCountR’s strategy. Fischmann emphasized that nCountR is built with robust privacy safeguards, ensuring compliance while personalizing messages responsibly. “No one wants a NASCAR experience in-store,” he adds, stressing the importance of curated, relevant content. With nCountR’s adaptable platform, the future of in-store retail media will involve even more tailored and context-sensitive customer engagement, helping retailers create value at every stage.
For More insights please goto: https://retailnews.ai/
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Albertsons Media Collective is redefining how retail media drives success by connecting brands with over 100 million loyal consumers across 2,000 stores nationwide. Leveraging data-driven insights, they cultivate deep customer relationships that translate into sustainable growth for partner brands. Michelle Weiskittel, Head of Media, Creative, and Operations at Albertsons Media Collective, spoke at Groceryshop with The Retail Podcast about their approach to transforming retail media networks into engines of collaboration and community-driven growth.
Albertsons Media Collective combines decades of grocery retail experience with modern digital tools, making it an ideal partner for brands seeking to reach highly engaged consumers. With more than 36 million shoppers visiting their stores weekly and a digital audience of 41 million loyalty members, Albertsons brings unmatched consumer insight to drive brand performance and sales.
For More Information please visit: https://retailnews.ai/transforming-retail-media-albertsons-media-collective/
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In an era of rapid digital transformation, retailers face unprecedented challenges and opportunities. Jay Topper, Chief Customer Officer at fabric, shares invaluable insights on the current state and future of e-commerce platforms.
The Power of Composable CommerceTopper emphasizes the significance of cloud-native, composable platforms in today's retail environment. fabric, built from the ground up with this architecture, offers unique advantages:
Empowering end-users with intuitive controls for site updatesProviding seamless scalability during peak seasonsEnabling rapid innovation through customer-driven development"The e-commerce platform itself is becoming more commoditized," Topper notes. "The differentiator lies in how you impact end-users and customers."
Overcoming Replatforming HesitationMany retailers hesitate to replatform due to perceived risks. Topper, drawing from extensive experience, views this process as "thrilling" and necessary for evolution. He advises:
Clearly define problems to solveAssess the ecosystem and platform requirementsDe-risk implementation through meticulous planningUse metrics and data as a foundationTopper emphasizes the importance of embracing change: "We have to evolve and we have to evolve quickly in this world. So to me, I think it's thrilling. Getting that digital first mentality is a thrilling personal transformation for a human to go through."
The Omnichannel ImperativeTopper defines omnichannel as "bringing the promise of the brand and consistency at every step, whether physical or digital." Key strategies include:
Integrating digital experiences into physical storesBringing store charm to digital platformsImplementing multi-touch attribution modelsEmbracing AI in RetailWhile cautious, Topper is "an absolute believer" in AI's potential to transform retail. He highlights two often-overlooked areas:
Enhancing platform intelligence for employeesImproving back-office functions like planning and allocation"If you're not spending 20% of your time analyzing and testing AI-based solutions, you're missing out," Topper warns.
Looking AheadAs the retail landscape continues to evolve, embracing digital transformation and innovative platforms like fabric will be crucial for success. Retailers must focus on empowering their teams, optimizing omnichannel experiences, and leveraging AI to stay competitive in this dynamic market.
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Shoptalk's Sophie Wawro: Pioneering Inclusive Retail Innovation
In the ever-evolving world of retail, few events hold as much sway as Grocery Shop and Shoptalk. At the helm of these industry-shaping gatherings is Sophie Wawro, a visionary leader who's redefining what retail conferences can achieve.
A Global Perspective on Grocery InnovationAs Grocery Shop 2024 approaches, Wawro reveals a surprising trend: "There's a strong desire from the community to feel more like a global grocery community," she notes. This year's event will feature an increased focus on international case studies, responding to attendees' hunger for global insights.
Shoptalk Fall: A New Chapter in ChicagoExpanding their repertoire, Shoptalk introduces its Fall edition in Chicago. "It's a very different kind of event," Wawro explains. While maintaining the signature Shoptalk experience, this new iteration leans more heavily into in-store content, catering to a slightly more senior audience.
Setting New Standards for DiversityPerhaps most striking is Shoptalk's commitment to diversity. The Fall event boasts an all-female speaker lineup, featuring industry titans like the CEOs of Glossier and Build-A-Bear. "It's just as strong as any lineup we've ever had," Wawro asserts, proving that gender parity in retail conferences is not just possible, but beneficial.
Looking Ahead: Retail Media and BeyondWawro hints at exciting developments on the horizon. "We've got two big things coming up in the next 18 months," she teases, including a new home for retail media at Shoptalk Spring and a mysterious vertical-specific event slated for early 2026.
As retail continues to transform, Shoptalk and Grocery Shop stand at the forefront, not just reflecting the industry, but actively shaping its future. With leaders like Sophie Wawro at the helm, the retail event landscape is set for an exciting, inclusive, and innovative future.
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Event that was mentioned by Eric: https://tradebeyond.com/events/2024-global-sourcing-day/
The Future of Retail Supply Chains: Insights from TradeBeyond Navigating the Future of Retail Supply Chains: Insights from Eric Linxweiler In an era of rapid change and increasing complexity, retail supply chains are evolving at an unprecedented pace. Eric Linxweiler, Senior Vice President of Retail Solutions at Trade Beyond, offers valuable insights into the challenges and opportunities facing global retail supply chains.
Full Article can be found here: https://retailnews.ai/retail-supply-chain-future/
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Retailers leveraging AI must prioritize responsible practices to maximize benefits and minimize risks. This approach ensures customer trust, regulatory compliance, and operational efficiency.
Full report can be found here
Artificial intelligence revolutionizes retail operations, from supply chain to customer engagement. However, its power demands responsible implementation.
“If you use data badly, use personal data badly, you can fall foul of the ICO,” warns Rob McKendrick from Arreoblue, a data and AI consultancy.
AI’s Retail Revolution: Balancing Opportunity and Responsibility
For full article head over to here: Retail.News
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For more information: https://retailnews.ai/workjam-ceo-transforming-retail-workforce-management/
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For show notes and how you can get a discount on your NRF APAC tickets please go to NRF APAC Tickets and Interview
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For listeners eager to dive deeper into the nuances of leveraging real-time feedback in the retail sector, a comprehensive guide awaits at RetailNews.AI. The article, "How to Embrace Real-Time Feedback," offers an in-depth exploration of strategies, benefits, and real-world applications of instant feedback systems. Discover actionable insights and learn how to effectively implement these technologies to enhance customer satisfaction and drive business success. Visit https://retailnews.ai/how-to-embrace-real-time-feedback/ to unlock the full potential of real-time feedback in your retail operations.
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Discover how Radar, led by CEO Nick Patrick, is transforming the retail landscape with cutting-edge geolocation technologies for enhanced customer experiences.
For more information visit: https://retailnews.ai/category/technology/
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In an enlightening conversation at the NRF, Meghan Stabler of BigCommerce outlined the transformative impact of their platform on the retail industry. BigCommerce, known for its enterprise-level e-commerce solutions, is propelling brands and retailers into the future with a modern, composable tech stack designed to meet the dynamic needs of both B2C and B2B markets.
Want to find out more https://retailnews.ai/big-commerce-unleashes-next-gen-e-commerce-dynamics/
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Find out more Retail News.AI
Rob Garf VP and GM, RetailWith 25 years of global retail experience as a practitioner (Lids, Marshalls, Hit or Miss), an industry analyst (AMR Research), a strategy consultant (IBM), and a software leader (Salesforce), he is no stranger to the industry and the challenges retailers face. Rob is also a frequent industry speaker and a member of NRF’s Digital Council. -
In a fascinating interview at NRF 2024, Barry Padgett, CEO of Amperity, sheds light on the burgeoning role of data unification in the retail sector. As we delve into this topic, it's clear that the future of retail is inextricably tied to how effectively businesses can manage and utilize customer data.
For more information www.retailnews.ai
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Join us for a riveting post NRF interview with Paul Windsor, Head of Retail and Industry at Snowflake, as we dive deep into his vast expertise in the retail and data analytics landscape. Uncover the mission of Snowflake, a leading cloud-based data platform, whose aim is to empower retailers with the world's data.
This episode not only will debunk myths and misunderstandings about AI and machine learning in the retail space but also emphasize the crucial role of an effective data strategy. Paul Wolverine enlightens listeners on overcoming the golden hurdles of data silos, despite the hype and fascination around AI.
Explore the importance of merging AI with a unified data platform, focusing on functional data amalgamation — from finance and marketing to supply chain management — a brilliant offer by Snowflake to its retail clientele. Windsor further highlights the significant role of third-party data in enhancing AI algorithms, boosting market signal detection and predictions.
Gain intriguing insights into how top-tier brands such as Sainsbury's and Under Armour are leveraging Snowflake's platform successfully with their data-driven approach, focusing on unifying data and its comprehensive accessibility to all the paramount stakeholders. Learn about the concept of Customer 360, a strategy revolving around deciphering a thorough understanding of a customer's interactions, needs, and preferences, and how it can be translated into formidable business outcomes.
Delve into an enlightening discussion around supply chain improvements facilitated by agile data sharing without the complication of data movement or duplications. Conclude with us as we touch upon the immense revenue potential of retail media and the futuristic concept of Data Clean Rooms. Tune in to this enlightening podcast offering predictions for a future centred on data-driven retail.
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At the forefront of the National Retail Federation's vibrant conference, Mike Micucci, CEO of Fabric, shared a compelling vision for the retail industry's future. With Fabric's emergence as a key player in commerce technology, Micucci's insights are not just predictive; they are shaping the future.
Seamless Omnichannel Experiences
During the NRF's bustling event, Micucci detailed Fabric's achievements in creating seamless omnichannel experiences. His rich background with Salesforce informs his leadership, steering Fabric towards enhancing retail stability and speed. The outcome? An impressive 20% year-on-year conversion rate boost for their clients, setting new standards in customer satisfaction.
Innovating Within Infrastructure
Micucci addressed a common retailer concern: the disruption caused by new tech integrations. Fabric's ethos is to amplify, not replace, existing systems, a strategy that eases transitions and maximizes current investments. "Boost what's there, make it better and faster," Micucci advocates, a testament to Fabric's commitment to incremental innovation.
The AI Transformation
Artificial Intelligence is pivotal to retail's evolution, and Micucci's perspective is that AI is not just an enhancement but a revolution in customer experience. By adopting the scalable, flexible, and responsive infrastructures similar to Amazon's, Fabric is enabling all retailers to compete in this new, exciting arena.
Future-Focused: Agility Meets Tradition
Looking ahead, Micucci predicts a retail landscape where agility merges with tradition, championing a consumer-first approach. The integration of digital convenience with the physical shopping experience is not just desirable but necessary for future success. Fabric, under Micucci's leadership, stands ready to lead this charge.
Conclusion: Empowering Retailers
In sum, Fabric, spearheaded by Micucci, is poised to redefine commerce. It's about empowering retailers with technology that crafts success stories. As Micucci puts it, "We're not just building a platform; we're crafting a new retail narrative."
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In a recent interview, Joe Shasteen from Retail Next provided a comprehensive analysis of Black Friday and Cyber Monday trends in the U.S. retail sector. Retail Next, a technology platform, uses advanced analytics, primarily from in-store cameras, to generate traffic data for brick-and-mortar stores, providing invaluable insights into consumer behavior.
One of the standout findings from the data is the resilience of Black Friday as a significant shopping event. Despite the downward trend in customer traffic throughout the summer of 2023, with declines ranging between 1-2% compared to 2022, Black Friday bucked the trend. The data indicated a 0.5% decline in overall traffic for the week of November, but individual days around Black Friday witnessed positive metrics. Significantly, Black Friday itself saw a 2% increase in foot traffic compared to 2022.
The health and beauty sector emerged as a big winner during this period, experiencing double-digit growth. This trend aligns with the seasonal pattern where health and beauty products perform well around the holidays. Moreover, the jewelry category also saw substantial growth, especially in the lower-cost costume jewelry segment.
Looking ahead, the data suggests that the last ten days before Christmas are crucial for retailers, with traffic intensifying significantly. This period sees nearly Black Friday-level traffic every two days, emphasizing the importance of effective store management and customer engagement strategies during this high-traffic period.
Shasteen also noted a shift in shopping patterns post-pandemic, indicating that while traffic has not fully recovered to pre-COVID levels, the dynamics of shopping have evolved. Retailers need to adapt to these changing patterns to capture and convert customer interest effectively.
For those interested in more detailed analysis and future projections, Retail Next offers comprehensive reports and dashboards for businesses and media outlets. Shasteen's insights underscore the importance of understanding and adapting to evolving consumer trends in the dynamic retail landscape.
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In this enlightening episode, we delve into the transformative power of retail lighting with Stefan Ståhl VP of Lighting & Kristian Renström Head of Lighting at ITAB, a leader in creating innovative store environments.
Discover how strategic lighting not only enhances the customer experience but also boosts sales significantly. We'll discuss the statistics behind the success stories and explore ITAB's approach to sustainable lighting solutions.
Links to ITAB:
ITAB Official Website: www.itab.comITAB Lighting Solutions: https://itab.com/products-and-services/products/retail-lightingITAB Contact Page: www.itab.com/contact-usCall to Action:
Subscribe to the podcast for more insightsVisit ITAB's website for detailed case studies and contact informationRetail spaces hold a secret: the strategic use of light. It's a subtle yet powerful tool that retailers wield to shape shopping experiences and influence consumer behaviour. But is it an artful enhancement or a manipulative ploy?
Consider accent lighting: it can spotlight products, creating an illusion of importance and manipulating our desire to purchase. Warm tones invite comfort, while cooler tones spur efficiency. It's psychological, a nudge towards spending.
Energy efficiency becomes a moral question. Lighting, a significant energy consumer, has cost and environmental implications. Retailers are at a crossroads: continue traditional practices or adopt sustainable, cost-saving technologies?
Lighting as art is another facet. It draws attention, creates ambience, and can even turn a store visit into a sensory experience. Yet, it raises questions about authenticity. Are consumers experiencing a product's true appeal, or is it a light-crafted façade? #RetailLightinh #SalesBoost #LightingStrategy #LEDInnovation #RetailDesign #SustainableRetail #CustomerExperience #EnergyEfficiency #RetailTechnology #EcoFriendlyBusiness
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