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Gerry Scullion speaks with Alicia Grimes, co-founder of The Future Kind, a UK-based culture consultancy that focuses on designing “company operating systems” to align strategy and culture. The discussion explores how organizations can create better experiences for their people, fostering collaboration, alignment, and innovation to ultimately deliver exceptional products and services.
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Podcast Links
https://www.thefuturekind.co/
https://www.linkedin.com/in/aliciagrimes/
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In this insightful episode, Avril Copeland discusses her unique career path, moving from Dublin to Nashville and transitioning from the music industry to the fields of physiotherapy and health technology. She shares her experiences as an entrepreneur, founding TickerFit with Co-Founder Greg Balmer, and HACA Health, and highlights the importance of resilience and human-centered design in creating innovative healthcare solutions. Avril emphasises the need for passion in her work, focusing particularly on improving chronic condition management through technology-driven approaches. This conversation offers valuable lessons on adaptability and the future of healthcare innovation.
linkedin.com/in/avrilcopeland
avrilcopeland.com
https://www.linkedin.com/company/tickerfit/
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#HealthcareInnovation #Resilience #Entrepreneurship -
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In this episode, Emma Lynch shares her journey from academia to the pharmaceutical industry, highlighting the importance of effective communication and personal growth. She discusses the challenges women often face in professional settings, particularly around self-promotion and handling conflict. Emma emphasises the value of understanding internal communication and fostering collaboration within teams. She also reflects on her parenting approach, focusing on instilling strong values and encouraging open dialogue with her children. Additionally, Emma talks about her entrepreneurial journey, addressing the issue of critical medicine shortages and her commitment to making a positive impact in healthcare.
linkedin.com/in/emmalyncheqv
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#ConflictResolution #DramaTriangle #PersonalGrowth -
Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for driving organisational change. Kate emphasises the role of leadership in promoting a human-centered approach and cautions against focusing solely on cost-cutting. She highlights the importance of metrics for measuring success and the value of community building to enhance teamwork and innovation.
linkedin.com/in/kate-tarling-6b43b19
theserviceorg.com
This episode is sponsored by Smaply https://www.smaply.com/?thisishcd
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#ServiceDesign #HumanCenteredLeadership #EmpathyInAction -
In this episode, I reconnect with Charles to reflect on our past experiences working together and the lessons we've learned from challenging situations. It’s fascinating to hear how Charles has evolved, now leading digital transformation at a bank in Australia. He shares his inspiring journey, launching a project called Inkwazi, which combines adventure with a mission to make a difference in South Africa. Listening to him navigate the complexities of registering Inkwazi, his organisation, as a business instead of a charity, and how they partnered with a registered charity to meet their goals, was enlightening. What stood out to me the most was hearing about the life-changing impact of providing bicycles to children in remote South African communities. It's incredible to see how this initiative has boosted education and empowered these kids, with Charles detailing how he closes the loop with donors by sharing the tangible results of their support.
It’s a powerful conversation about leadership, transformation, and creating meaningful change.
linkedin.com/in/streetcharles
https://www.inkwaziadventures.com.au/
This episode is sponsored by Smaply https://www.smaply.com/?thisishcd
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#DigitalTransformation #CommunityEmpowerment #AdventureLeadership -
Welcome to This is HCD. In this enlightening episode, we sit down with futurist and advisor April Rinne to unpack the transformative concept of the "flux mindset." April shares compelling insights into how embracing this mindset equips us to thrive amid constant change and uncertainty. Our conversation delves deep into the significance of authenticity, where April encourages sharing our most challenging stories to build genuine connections and harness the strength found in vulnerability.
We also explore the evolving landscape of governance, discussing the need for more adaptable systems and a reimagining of traditional notions like borders and identity. Trust emerges as a central theme, with April highlighting its multifaceted role in personal and societal resilience. Throughout our discussion, she offers practical daily practices to cultivate the eight "flux superpowers," providing listeners with actionable strategies to better navigate life's unpredictability.
linkedin.com/in/aprilrinne
http://aprilrinne.com/
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#FluxMindset #EmbraceChange #FutureResilience -
Welcome to another episode of This is HCD. We welcome back Neil Theise, a guest we know and love to have on the show.
In this episode, Neil shares his personal journey of overcoming significant health challenges. He reflects on his recovery process, expressing gratitude for being pain-free and mobile again. The conversation explores the mind-body connection, the importance of light and windows in workplaces, and Neil's views on resilience and adaptation, drawing parallels between cellular processes and societal dynamics. He challenges the machine metaphor for the human body and discusses the interconnectedness of reality.
Neil also touches on themes of consciousness and mental health, sharing his experiences with resilience and depression, and how physical therapy and exercise played a role in his recovery. Additionally, he reflects on his father's experience during the Kindertransport and its influence on his understanding of resilience. Looking ahead, Neil plans to write books on consciousness, death, and lessons from the AIDS crisis.
As always, it has been our pleasure to have Neil join us and no doubt, we will hear from him again someday soon. Enjoy!
linkedin.com/in/neil-theise-63087330
NeilTheiseOfficial.com
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#Resilience #MindBodyConnection #ConsciousnessExploration #MentalHealth #WellBeing #PersonalGrowth #HealthJourney #TraumaRecovery #HolisticHealth #HumanExperience -
Welcome to This is HCD. In this episode, we chat with Sidney Debaque, a service designer and strategist, about integrating sustainability into design. Sidney discusses his journey into using design for good, balancing value-aligned work with financial needs, and the challenges of embedding sustainability in organisations. We emphasise using design principles to promote sustainability, the importance of both top-down and bottom-up approaches, and empowering users. The conversation also highlights transparency, localism, iterative design processes, and the responsibility of designers to advocate for ethical practices. Sidney concludes by sharing his plans to launch a consultancy focused on reducing environmental impact and fostering sustainable behaviours.
linkedin.com/in/sidneydebaque
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#SustainableDesign #HumanCenteredDesign #ServiceDesign #DesignForGood #DesignThinking #Leadership #Empowerment #Localism #Transparency #Innovation #DesignPrinciples #FreelanceLife #BusinessModels #EnvironmentalImpact #Sustainability #EthicalDesign -
Welcome to another episode of This is HCD. In this episode, I chat with Adam Cochrane, the Senior Strategic Designer at Lufthansa Innovation Hub and the Conference Director for the Service Design Global Conference. Adam shares insights into his role at Lufthansa, where he drives innovation through strategic intelligence, research, and venture support. As the conference director, he ensures the event's content and experience align with the theme of designing for impact.
Adam clarifies that the Service Design Network is a non-profit, and these conferences aren’t about making money. He invites everyone to join the fun and professional service design community at the conference, whether in person or remotely. We also discuss the challenges of ageism in design and the importance of community building for professional growth.
With the upcoming conference in Helsinki, Adam highlights Finland’s rich design culture and promises diverse speakers, workshops, and networking opportunities, all focused on the value and impact of service design.
linkedin.com/in/adambcochrane
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Welcome to another episode of the Human Centered Design Network Podcast. We meet Sheng-Hung Lee and discuss key issues in the design industry, including the importance of empathy, AI's impact on design processes, and the challenges of ageism. We advocate for valuing older designers' wisdom and promoting continuous learning through personal projects, known as the 5% rule. The conversation highlights the need for adaptable, growth-minded design teams and a shift from designing for retirement to designing for longevity. We emphasise design's strategic and philosophical aspects and call for greater societal recognition and investment in design, urging designers to build their personal brand and focus on their impact.
linkedin.com/in/shenghunglee
https://www.shenghunglee.com/designforlongevity
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Welcome to another episode of This is HCD. In this episode, we interview Sid van Wijk from Miro about the company's Living Lab and their innovative approach to employee experience and workplace design. We highlight the importance of experimentation, the challenges of hybrid work, and the future of both online and in-person collaboration. Sid shares insights into Miro's Living Lab, a dynamic environment where they continuously test and refine office spaces based on feedback from employees and customers. Key themes include the balance between individual work and collaboration, the necessity of workplace flexibility, and strategies for measuring employee experience.
linkedin.com/in/sidvanwijk
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In this episode, we sit down with Jerry Michalski to discuss our shared passion for Human-Centered Design and the crucial role it plays in creating products that truly serve people. Jerry shares insights about his 26-year project, Jerry's Brain, a personal knowledge management system, and the advantages of maintaining such a rich, evolving repository.
We delve into the idea of rethinking constraints and consider a future where humans and software are more integrated. Jerry explains the unique, quirky aspects of TheBrain software and the challenges it presents, including integrating AI and inferring context from data. He emphasises the importance of externalising and curating thoughts.
Our conversation underscores the significance of trust, assuming good intent, and working openly to build collaboration. Jerry also explores how belief systems affect growth, the extractive economy, the power of storytelling, and navigating a post-truth world. Together, we advocate for a radical approach to design that fosters growth and addresses societal issues.
linkedin.com/in/jerrymichalski
https://www.jerrysbrain.com/welcome
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Welcome to another episode of This is HCD. We chatted with Loren Baxter, a product designer at Felt, about their innovative mapping software. Felt aims to make map-making accessible to everyone, moving beyond just GIS experts. Loren shared how Felt simplifies the process of creating maps, making it easy for users to handle geospatial data and collaborate seamlessly.
We discussed Felt's impactful role in disaster response and humanitarian efforts, showcasing how accessible mapping can make a real difference. Loren also explained the challenges government organisations face with specialised mapping and how Felt addresses these issues.
We delved into the exciting potential of AI in enhancing mapping experiences and the design challenges of creating a product for both novices and experts. Loren highlighted Felt's free option for personal use, emphasising their commitment to accessibility.
Overall, Felt is making significant strides in democratising map-making, and it was inspiring to hear about their journey and vision for the future.
linkedin.com/in/lorenbaxter
https://felt.com/?utm_source=website&utm_medium=referral&utm_campaign=hcd_podcast
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In today's episode of "This is HCD," we meet Jenny Winfield, a user researcher specialising in socially taboo topics and trauma. Jenny shares her journey from psychology and anthropology to design research, highlighting the significance of belongings in people's lives. She discusses the importance of trauma-informed design research practices and how she enhanced her skills in this area.
Jenny offers practical tips, tricks, and frameworks for applying trauma-informed care in design. She reflects on her experience in a trauma-informed organisation, emphasising the necessity of embedding these principles into the design process to ensure care, safety, and validation in research sessions. Jenny underscores the importance of setting boundaries, managing secondary stress, and prioritizing self-care for researchers. She also talks about the challenges of navigating sensitive topics and guiding conversations in a supportive manner.
Sit back, relax, and enjoy the episode as we explore the power of empathetic and informed design with Jenny Winfield.
linkedin.com/in/jenny-winfield
https://www.jennywinfield.co.uk
https://medium.com/@winnyltd
https://blog.chayn.co/tagged/user-research
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In today's episode of This is HCD, we're joined by Arun Martin, a Service Designer based in Canada who made a transition into service design while working at IBM several years ago. We delve into his journey navigating this transition within IBM and how he managed to expand his knowledge in a field that was entirely new to service design. This experience resonates with many professionals who encounter similar challenges in their careers, and we explore the various obstacles Arun faced along the way.
Arun is recognised for his significant contributions to the service design field, regularly sharing insights through articles and LinkedIn posts, which is actually how we connected a number of years ago.
He is valuable member of the Circle community on thisishcd.com, where he actively participates in events and stimulates engaging discussions. It's a conversation packed with insights, so let's dive in.
Unlock show insight PDF: https://www.thisishcd.com/episode/following-the-service-design-journey-with-arun-martin
linkedin.com/in/arunjmartin
https://bootcamp.uxdesign.cc/early-journey-of-my-service-design-career-6f0e1fdb069b
https://sites.google.com/view/sdbookclub/home
https://www.linkedin.com/company/servicedesignjourneys/
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Welcome to another episode of This is HCD. We're joined by Genevieve Gaudet from Nava. She sheds light on her role as Director of Design, which revolves around enhancing access to essential government services for the people of America. Genevieve contrasts the allure of big tech in Silicon Valley, with its potential for higher earnings and work on innovative products, against the meaningful work undertaken daily at Nava in Los Angeles. She delves into the significance of their efforts, emphasising the impactful difference they make in people's lives through their dedication to public service. Sit back, relax and enjoy this episode.
linkedin.com/in/genevievegaudet
Nava Labs: Learn more about Nava Labs
Navigator Decision Support Tool: Nava Labs' partnership with Benefits Data Trust to learn about how AI might be able to support professional navigators in their work to connect people to public benefits and services
Designing the unseen: How Nava designers use service design to enable government institutions to build public trust
Nava's Careers page: Always adding new roles to join the growing multi-disciplinary team using design and technology to make government services more simple, effective, and accessible to all.
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We’re thrilled to welcome the incredibly talented Jessica Hische to the Human Centered Design Podcast. Jessica, a renowned lettering artist and author, based in San Francisco, shares her journey from studying graphic design to becoming an illustrator and author of children's books. Known for her exquisite typography and eloquent visual storytelling, Jessica's work is nothing short of breathtaking.
As we delve into her creative process, Jessica shares insights into the tensions and harmonies within her work, balancing the roles of writer and illustrator with grace and skill. We explore her recent ventures into children's literature with books like "My First Book of Fancy Letters", "Tomorrow I'll Be Brave" and "Tomorrow I’ll Be Kind," gaining valuable perspective on her artistic journey.
Don't miss this opportunity to dive into the mind of a true design luminary and gain inspiration from her remarkable portfolio. Be sure to check out the show notes and description for a link to Jessica's captivating work — it's truly worth exploring!
https://jessicahische.is/
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Welcome to another episode of the Human Centered Design Podcast, this time with someone I hold in the highest regards for their contribution to the world of design. It's Dave Gray, co-author of Gamestorming, and author of The Connected Company, and one of my favourite all-time books, not just design books, Liminal Thinking.
Now this episode was really open and free-flowing, mainly because I think it was recorded quite late in the night for me, so we discussed lots of topics. Different topics, but mainly going to cover off some of the main points here. We talk about the power of drawing and visualisation, the influence of belief systems on reality, and the importance of finding common ground with those that we're working with.
Dave shares his insights on facilitating workshops and encouraging active participation, something many of us are really struggling with. As well as nurturing creativity and challenging beliefs. This conversation really highlights the need for trust and open-mindedness. How do we get that in order to drive meaningful change?
Dave also discusses his experience and how he got his first break, really creating infographics for newspapers, and then teaching others to draw to create that alignment. Now he shares the story of starting his company, XPLANE, and the power of information visualisation.
We really stress the importance of creativity and design, and the challenges of that the notion that only some people are creative, something that I face many times when I'm training. Now he introduces the concept of being a possibilitarian and encourages testing assumptions and pushing boundaries.
Dave also discusses his new endeavour, School of the Possible, a community that you might be interested in as it explores creative projects and cultivates positive possibilities. It's an incredible episode, Dave's incredible. Go grab a coffee, a slice of your favourite cake, or maybe a few biscuits. Sit back and enjoy.
linkedin.com/in/davegray
Campfire call – SCHOOL OF THE POSSIBLE
Visual Thinking – Hi there! (xplaner.com)
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Welcome to The Human Centered Design Network Podcast. In today's episode, I'm diving into conversation with Graham Nolan, the Head of Design for Accenture Song in Ireland. We're going to be discussing an Accenture Trends Report, which as many of you know, is an annual report that's been created for the last 16 or 17 years, I believe. And we're particularly going to be focusing on the role of generative AI. And we're exploring both the benefits and the challenges. From responsible data usage to governance. So we'll discuss how organisations and individuals can benefit from having their own localised AI.
Now, we highlight the critical importance of understanding AI's impact on trust, ethics, and brand creation. It's fascinating to see how AI is transforming tasks like search, turning traditional search bars into something that's a little bit more efficient, and also that gives us the power of having some conversational tools.
We're going to try to understand revolutionising customer service and the interactions that surround both customer service and interaction touch points. Now, despite the fears of AI replacing jobs, we discuss what it's more likely to do in terms of automating tasks, freeing the employees for better use of their time and more strategic and creative efforts, which most businesses out there are really interested in doing.
Another interesting point in this conversation, is the apparent lack of customer obsession in many organisations. That was identified in the trends report. And this is reflected in practices like shrink inflation, reduced staffing and surge pricing, pushing the boundaries of customer forgiveness.
Now, Accenture Ireland is always on the lookout for talented designers and hosts. It's a vibrant design chapter connecting designers across the company. The trends report is now available to download digitally and encourage you to connect with Graham on LinkedIn for more insights.
Stay tuned to The Human Centered Design Network Podcast as we unpack the evolving trends and discuss what organisations like yourselves need to design and create a better future for all.
linkedin.com/in/grahamnolan
https://www.accenture.com/content/dam/accenture/final/accenture-com/document-2/Accenture-Life-Trends-2024-Full-Report.pdf
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NEWS: We have just launched our new community ‘CIRCLE’ - A Private Community for Ethically Conscious Designers and Changemakers / https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers
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Today on the show, we're joined by Jenni Parker, a passionate designer from Humaly in the UK, specialising in social impact. Jenni comes highly recommended by my very good friend Rachel Dekas.
In this episode, we delve into the realm of impactful work, exploring Jenni's perspective on what it entails and what it doesn't. We discuss the criteria Jenni uses to select projects, offering valuable insights for anyone eager to make a difference.
Jenni's insights are truly inspiring, and I'm incredibly grateful for her time and wisdom. I'm certain you'll find our conversation enlightening, so let's jump straight in!
linkedin.com/in/jenniparker
designhumanly.com - Vis mere
