Episoder
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Andrea Crabtree, founder of FurPaw Consulting, has transformed her passion for animal care into a thriving veterinary business consulting practice. Her journey reflects a deep understanding of the challenges facing modern veterinary practices, particularly in the wake of COVID-19's impact on the profession.
Crabtree emphasizes the critical role of emotional intelligence and self-awareness in managing successful veterinary practices. Her consulting approach focuses on helping practices navigate staff retention challenges while creating supportive, inclusive environments where both employees and clients feel valued in decision-making processes.
Drawing from her experience rehabilitating various animals, including a bull python with facial sores, Crabtree brings a unique perspective to practice management. She stresses the importance of treating all animals with respect, regardless of their purpose, while helping veterinary professionals balance patient care with personal well-being.
Looking toward the future, Crabtree is considering pursuing a master's degree in organizational leadership to enhance her consulting capabilities. Industry expert Debra Hamilton has suggested leveraging Crabtree's HR and compliance expertise through law firm collaborations, offering an alternative path to expand her professional impact in the veterinary industry.
Watch on Youtube: https://youtu.be/rhibgObL5dc
Guest Links:
https://www.linkedin.com/in/andrea-crabtree-bs-cvpm-sphr-phrca-ccfp-fear-free-000a7985/ https://www.furpawsconsulting.com/
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@HLawMediation
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In this episode, I’m excited to sit down with Dr. Julie Liu, a dedicated veterinarian and founder of My Family Cat in Austin, Texas. Dr. Liu shares her unique approach to feline behavior consultations, and we dive deep into why understanding your cat’s behavior and making regular vet visits a priority is so crucial for their well-being. Dr. Liu explains how she collaborates with primary veterinarians to provide well-rounded, comprehensive care that tackles long-standing behavioral issues and helps pet parents feel confident navigating the ups and downs of feline health and wellness.
Dr. Liu, who is also a speaker and consultant under Flex Vet, discusses the significance of being a fear-free certified vet and offers practical tips for cat owners to make vet visits less stressful. From creating trust with veterinarians to understanding cat behavior at home, this episode is packed with valuable insights that will enhance the lives of your feline friends. 🐱✨
🔗 Connect with Dr. Julie Liu:
Website: myfamilycat.com
Instagram: @myfamilycatvet
Consulting & Speaking Engagements: fluxvet.com
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@HLawMediation
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Manglende episoder?
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In this episode of Why Do Pets Matter?, I’m joined by the amazing Dr. Gunila Pedersen, host of the Overwhelmed Vet podcast, emergency vet, and life coach for veterinarians. We dive into the real challenges vets face—like burnout, emotional stress, and the difficult balance of caring for both pets and their owners. Gunila shares her personal journey through burnout and offers heartfelt advice on how empathy and better communication can make all the difference.
Join us for an honest and uplifting conversation about finding balance and well-being in veterinary medicine! #WhyDoPetsMatter #OverwhelmedVet #VeterinaryMedicine #VetLife #MentalHealthMatters #BurnoutPrevention #PetCareProfessionals #VeterinarianWellBeing
Guest Links:
https://www.linkedin.com/in/gunilalifecoach/
https://podcasts.apple.com/us/podcast/the-overwhelmed-vet-podcast/id1744395625
https://www.youtube.com/@gunilalifecoach2067/videos
https://gunilalifecoach.ck.page/6ce9935261
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@HLawMediation
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In this week's episode of Why Do Pets Matter, I had the pleasure of chatting with my good friend Dr. Peter Weinstein, a retired veterinarian, writer, and podcaster who’s made it his mission to mentor both new and seasoned vets. Peter shares some really valuable insights on how to lead with emotional intelligence, build strong, supportive teams, and create better relationships with clients. We dive into the deep bond we all have with our pets, the emotional challenges that come with being a veterinarian, and how to handle conflicts with clients in a way that strengthens trust. Peter also talks about the importance of creating long-term relationships and fostering a positive culture in veterinary practices. Whether you’re a vet or a pet owner, this episode has something for you. Join us for a heartfelt conversation about the evolving role of veterinarians and why pets truly matter.
Guest Links:
https://www.linkedin.com/in/pawdr/
www.simplesolutionsforvets.com
https://www.unfilteredvetdiscussions.com/
https://peterandphil.com/
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@HLawMediation
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In this episode of Why Do Pets Matter, I sit down with Ron Sosa, founder and CEO of Synaptic Neuro-Inclusive Leadership and Executive Director at Uncharted Veterinary Conferences. We talk about the importance of neurodiversity in veterinary practices and how understanding different perspectives can improve communication and teamwork. Ron shares his insights on how veterinarians and staff can create a more inclusive environment for both colleagues and clients. We also dive into the unique responsibility of advocating for our pets and the challenges it presents in veterinary care. Whether you're a pet owner, veterinary professional, or just curious about neurodiversity, this episode is packed with valuable lessons on empathy, active listening, and building bridges in the workplace.
Guest Links:
https://www.linkedin.com/in/ronald-sosa-cvpm-53453797/
https://ronsosa84.wixsite.com/synaptic-leadership
https://unchartedvet.com/
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@HLawMediation
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In this episode of Why Do Pets Matter?, I’m excited to welcome two incredible guests, Rhonda Bell and Debbie Boone, as we dive into the creation of the North American Association of Veterinary Receptionists (NAAVR). Rhonda and Debbie share their passion for supporting the front desk heroes of veterinary practices—the client service representatives (CSRs). We discuss the vital role CSRs play in shaping client experiences and ensuring the smooth operation of veterinary clinics.
Together, we explore the inspiration behind NAAVR, the challenges faced in its creation, and the overwhelming response from the veterinary community. Whether you're a CSR, a veterinary professional, or simply interested in the veterinary industry, this episode offers valuable insights into the importance of communication, client care, and the future of veterinary receptionists.
Tune in, learn more about NAAVR, and discover how this new association is set to elevate the standards of veterinary client service. Don't miss out on this engaging and informative conversation!
Guest Links:
https://naavr.org/https://www.facebook.com/naavr/https://www.instagram.com/naavr_ccep/
https://www.linkedin.com/in/rhondabellcvpm/
https://www.linkedin.com/company/dogdaysconsulting/
https://dogdaysconsulting.com/
Website: https://debbieboonecvpm.com/
FB: https://www.facebook.com/debbieboonecvpm
IG: https://www.instagram.com/debbieboonecvpm/
LI: https://www.linkedin.com/in/debbiebooneveterinaryconsultant/
Podcast: https://thebendpodcast.podbean.com/
YT: https://www.youtube.com/channel/UCVU41sDEnXV_OSVllDpswMA
Debbie’s Book: https://www.amazon.com/Hospitality-Healthcare-Debbie-Boone/dp/1953315305
Patreon Link: https://www.patreon.com/debbiebooneveterinaryconsultant
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@UCJ9wbi1hpSKYaYaftXpoNAA
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In this episode of Why Do Pets Matter?, I’m thrilled to sit down with my dear friend, Debbie Boone, founder of Debbie Boone Consulting and author of Hospitality in Health Care. Debbie, who was also the president of the Vet Partners Group, brings her wealth of experience to our conversation as we dive into improving communication, collaboration, and transparency within veterinary practices.
We chat about the vital role of client service representatives (CSRs) and how creating a positive work environment can lead to better experiences for clients and pets alike. Plus, Debbie shares some exciting news about her latest project—the North American Association of Veterinary Receptionists (NAAVR)—a new initiative focused on empowering and supporting veterinary receptionists.
Guest Links:
https://naavr.org/https://www.facebook.com/naavr/https://www.instagram.com/naavr_ccep/
Website: https://debbiebooneconsulting.com/FB: https://www.facebook.com/debbiebooneconsulting/IG: https://www.instagram.com/debbiebooneconsulting/LI: https://www.linkedin.com/in/debbiebooneveterinaryconsultant/Podcast: https://thebendpodcast.podbean.com/YT: https://www.youtube.com/channel/UCVU41sDEnXV_OSVllDpswMADebbie’s Book: https://www.amazon.com/Hospitality-Healthcare-Debbie-Boone/dp/1953315305Patreon Link: https://www.patreon.com/debbiebooneveterinaryconsultantShow Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@UCJ9wbi1hpSKYaYaftXpoNAA
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In this episode of the Why Do Pets Matter podcast, I had the pleasure of interviewing Rhonda Bell of Dog Days Consulting. Rhonda shared her insights on how she helps pet-related businesses refine their brand and better connect with clients. We delved into the importance of aligning veterinary practice culture with effective digital marketing and communication strategies to enhance client relationships and improve patient outcomes. Rhonda also revealed the exciting launch of the North American Association of Veterinary Receptionists (NAAVR), an initiative dedicated to elevating the role of veterinary receptionists through education and professional development. We discussed the importance of transparency, relationship-building, and the unique value each team member brings to a practice.
Guest Links:
https://naavr.org/https://www.facebook.com/naavr/https://www.instagram.com/naavr_ccep/
https://www.linkedin.com/in/rhondabellcvpm/
https://www.linkedin.com/company/dogdaysconsulting/
https://dogdaysconsulting.com/
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@UCJ9wbi1hpSKYaYaftXpoNAA
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In this episode of Why Do Pets Matter?, I'm excited to chat with my good friend, Josh Vaisman, Co-Founder of Flourish Veterinary Consulting and author of "Lead to Thrive: The Science of Crafting a Positive Veterinary Culture."
Josh shares his journey from veterinary practice to starting his own consulting firm, focusing on translating social science research into practical strategies for workplace well-being. We delve into the deep connection between humans and pets, the importance of fostering positive work environments, and how effective leadership can transform veterinary care.
Josh also discusses his new venture into conflict management and positive communication practices. Join us as we explore the significance of pets in our lives and how we can create thriving, compassionate veterinary practices.
Guest Links:
https://www.linkedin.com/in/josh-vaisman-mappcp-pgd-8371877/
https://www.flourish.vet/
https://www.aaha.org/
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals,"
https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1
SUBSCRIBE: https://www.youtube.com/@HLawMediation
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This week on Why Do Pets Matter?, we welcome Jen Shryock, the founder of Family Paws Parent Education!
Jen specializes in guiding families through the process of integrating dogs and new babies into a cohesive household. With her background in special education, Jen shares essential tips on preparing your dog for a new family member, understanding canine behavior, and ensuring the safety and comfort of both pets and children.
Tune in as we discuss Jen’s thoughtful approach and practical advice for creating a loving and secure environment for the entire family.
Guest Links:
https://www.linkedin.com/in/jshryock/
https://www.familypaws.com/
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1SUBSCRIBE: https://www.youtube.com/@HLawMediation
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In this episode, I welcome Kelly Baltzell, CEO of Beyond Indigo Pets, for an in-depth conversation on the critical role pets play in our lives and the challenges and triumphs in the veterinary industry.
We discuss the emotional toll of euthanasia on both veterinarians and pet owners, the importance of transparent communication, and how marketing can enhance veterinary practices.
Kelly also shares insights from her podcast, Unfiltered Vet Discussions, emphasizing the need for honest, holistic conversations in the veterinary field. Tune in to explore how meaningful dialogue can strengthen the human-animal bond and improve the veterinary care experience for all.
Guest Links:
https://www.beyondindigopets.com/
https://www.unfilteredvetdiscussions.com/
https://www.linkedin.com/in/kellybaltzell/
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1SUBSCRIBE: https://www.youtube.com/@HLawMediation
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I had the pleasure of speaking with Janet Hoy-Gerlach, the visionary behind One Health People-Animal Wellness.
As a former tenured professor at the University of Toledo and now an adjunct faculty member at Case Western Reserve University, Janet brings a wealth of knowledge to the discussion.
We delved into the profound significance of human-animal relationships in mental health and social work, uncovering how animals can serve as crucial lifelines for individuals contemplating suicide.
Drawing from her experiences, Janet passionately advocates for policies and practices that prioritize the well-being of both people and their beloved pets.
Through initiatives like Open Door Veterinary Collective, she works tirelessly to reduce barriers to veterinary care and ensure access to essential resources for both humans and animals.
Guest Links:
pethelpfinder.org
https://opendoorconsults.org/social-work-hub/
https://www.linkedin.com/in/emotionalsupportanimal/
Her Books: https://www.amazon.com/stores/Janet-Hoy-Gerlach/author/B07DHC525T?ref=ap_rdr&isDramIntegrated=true&shoppingPortalEnabled=true
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1SUBSCRIBE: https://www.youtube.com/@HLawMediation
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In this episode, I sat down with the fantastic Debbie Dahmer, the host of "Voices Carry For Animals", to delve into the profound significance of pets in our lives and the vital importance of responsible pet ownership.
Debbie shares her deep commitment to advocating for shelter animal adoption and emphasizes the ethical imperative of spaying and neutering. Drawing from personal experiences with her own beloved pets, she highlights the profound emotional connection between humans and animals and stresses the need for legislative action to protect their welfare.
Through heartfelt anecdotes and practical advice, I am inspired by Debbie's advocacy, encouraging listeners to join the cause and make a difference in the lives of animals everywhere.
Guest Links:
If you would like to listen to Debbie's show, you can do so here: https://www.linkedin.com/in/debbie-dahmer-794187120/
https://voicescarryforanimals.com/
https://www.linkedin.com/in/debbie-dahmer-794187120/
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1SUBSCRIBE: https://www.youtube.com/@HLawMediation
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We are back with Colonel Carla Bass, USAF (Ret), who is a force to be reckoned with, to talk about the final installment of "Writing To Influence".
We explore the last three word sculpting techniques: "Who Does What to Whom," "Keep the Focus and Shut the Gate," and "Revise, Edit, and Proofread."
Drawing from her Air Force career, Carla stresses concise writing for effective communication. She also introduces the concept of tethers and provides examples, emphasizing their role in strengthening sentences.
The discussion underscores the importance of reading aloud to detect and correct errors, empowering writers in the animal service industry to craft compelling narratives.
Guest Links:
https://www.linkedin.com/in/carladbass/
To contact Carla: [email protected]
Carla Bass -- Write To Influence (Book) https://www.amazon.com/Write-Influence-Appraisals-Scholarships-Internships/dp/0997593024/
From Carla's Blog: https://writetoinfluence.net/articles-and-writing-tips/frame-a-winning-argument/
https://writetoinfluence.net/articles-and-writing-tips/want-to-win-an-argument-strategize-it/
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1SUBSCRIBE: https://www.youtube.com/@HLawMediation
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Today I have the pleasure of welcoming Clarice Ritchie, the executive director of Paws for People, back to the show to discuss the success of her recent WagAthon fundraiser and to delve deeper into the significance of pets in our lives.
Clarice shares her personal perspective on why pets matter, highlighting the profound joy and unconditional love they bring into our homes.
We explore Paws for People's mission as a pet therapy organization and the vital role of fundraising in supporting their training programs and materials for therapy teams.
Throughout our conversation, Clarice talks about the importance of ongoing support and training for volunteers, ensuring the effectiveness of therapy visits and the well-being of both humans and animals involved.
Guest Links:
https://www.pawsforpeople.org/
https://www.linkedin.com/in/clarice-ritchie-290b1670/
Show Links:
https://hamiltonlawandmediation.com/
https://www.facebook.com/HLawMediation
Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1SUBSCRIBE: https://www.youtube.com/@HLawMediation
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My good friend Kate Rosenthal, Marketing and Events Manager for PAWS for People joins us today to talk about their Annual WAG and Walkathon.
Why do pets matter to Kate?
Pets provide unconditional love and bring us joy! In addition to the emotional benefits, interacting with a pet has proven health benefits.
PAWS for People enables individuals with their own, gentle, affectionate dogs, cats & bunnies to share those amazing benefits by training them to provide pet therapy to those in need.
The 15th Annual WAG & Walkathon is PAWS for People’s signature event. Get ready to "Make Every Step Count" during this year’s month-long, cumulative marathon in partnership with the Kennel Club of Philadelphia's National Dog Show.
Join this fabulous group for 30 days of mile-tracking & fun challenges, concluding with the in-person PAWS Furry Fall Festival on Saturday, October 21st at Glasgow Park in Newark, Delaware.
To register for or donate to the WAG & Walkathon: https://www.pawsforpeople.org/walkathon/
For volunteers: https://www.pawsforpeople.org/get-involved/
For site/visit requests: https://www.pawsforpeople.org/request-paws/
More About PAWS for People:
PAWS for People™ (Pet-Assisted Visitation Volunteer Services, or PAWS) is a nonprofit organization committed to providing therapeutic visits to any person in the community who would benefit from interaction with a well-trained, loving pet.
What makes PAWS for People stand above other pet therapy services is the emphasis we place on providing individualized therapeutic experiences for every person we visit.
Their strict standards in training and testing dogs, cats, and bunnies ensure every therapy team is capable of meeting the various needs of our diverse clientele.
PAWS is most active throughout Delaware, but also serves areas in southern Pennsylvania, northeast Maryland, and southern New Jersey. PAWS visits people of all ages, ethnicities and income levels.
PAWS for People is a 501(c)(3). Our Tax ID# is 76-0780197.
More About Kate:
Kate Rosenthal joined PAWS for People in 2018 in the role of Volunteer & Site Manager for PAWS children's programs and in 2022 accepted the new role of Marketing and Events Manager.
She brings over 20 years of nonprofit experience, serving as staff, volunteer, and trustee with several professional associations and schools.
In her spare time, Kate enjoys reading, baking, and spending time with her husband, two children, and their pups, Maizy and Luka.
Connect with Kate and PAWS for People
Website - www.pawsforpeople.orgWalkathon Event Website - https://secure.frontstream.com/2023walkathonFB: https://facebook.com/PAWSforPeopleInstagram: https://www.instagram.com/pawsforpeople/
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I am so excited to introduce everyone to Colonel Carla Bass. Carla is the force behind "Write With Influence." I met her earlier this year during an event hosted by the AKC Legislative Conference. The AKC Legislative Governmental Group brought her in to teach the legislative liaisons how to write more effectively to communicate better with local and national legislators.
You are probably asking yourself, "What does this have to do with pets?"
What Carla teaches will help us communicate better with our breeders, handlers, veterinarians, and even the other people in our lives.
Dean Koontz Quotes:
“Once you have had a wonderful dog, a life without one, is a life diminished.”― , A Big Little Life: A Memoir of a Joyful Dog
"The opportunity to love a dog and to treat it with kindness is an opportunity for a lost and selfish heart to be redeemed. They are powerless and innocent, and it is how we treat the humblest among us that surely determines the fate of our souls."
"Petting, scratching, and cuddling a dog could be as soothing to the mind and heart as deep meditation and almost as good for the soul as prayer."
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Carla empowers others to achieve their goals through persuasive writing.
She is an award-winning author, speaker, coach, and adjunct university instructor.
Her course, "Catapult Your Career--Write to Influence!" is available on Teachable. com!To contact Carla: [email protected]
Resources mentioned during the call:
Carla Bass -- Write To Influence (Book)
https://www.amazon.com/Write-Influence-Appraisals-Scholarships-Internships/dp/0997593024/
From Carla's Blog:
https://writetoinfluence.net/articles-and-writing-tips/frame-a-winning-argument/
https://writetoinfluence.net/articles-and-writing-tips/want-to-win-an-argument-strategize-it/
The Third Side - Why We Fight and How We Can Stop -- Willian Ury
https://www.amazon.com/Third-Side-Why-Fight-Stop/dp/0140296344/
Myers-Briggs Framework -- https://www.myersbriggs.org/my-mbti-personality-type/myers-briggs-overview/
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I can't wait for you to listen to this podcast with Suzanne Cannon co-founder of VetBilling.com.
She has created an amazing service that can help every pet owner figure out a way to pay for their pet's veterinary care.
VetBilling's flexible, client-friendly payment solutions allow veterinarian teams to deliver affordable relationship-centered care when a client may have otherwise been forced to make a different choice.
Quite frankly, it blows my mind that every veterinary clinic in the country isn't using the VetBilling.com service. So, if your veterinarian isn't offering this as a payment option, we're going to tell you how to get Suzanne's information to them during the show.
Why are pets important to Suzanne? In her own words -- Pets are the one way we experience unconditional love while we are alive on Earth.
"I have loved animals probably since I took my first breath! Which was interesting to my parents who raised me in Los Angeles, with very few animals around our neighborhood and none in our household. But if animals were around anywhere, I'd find them and befriend them.
From the time I was 3, I was obsessed with horses; I rode my first horse at 4; started taking lessons at age 6, and by then I'd gotten my first cat and dog. My connection to animals is not something I can logically explain, but they matter deeply to me as sentient beings who enrich our lives enormously, model unconditional love and acceptance, and call us to be better versions of our human selves.
I cannot imagine my life without companion animals in it.
I'm also an introvert, and it's often easier for me to feel more comfortable with animals than people. I feel a deep spiritual connection with animals, and I hold them in reverence as sacred beings."
More about Suzanne Cannon:
Suzanne co-founded VetBilling® in 2014, after a $ 4,000 emergency vet bill awakened her to the realization that too many pet owners lack accessible options for financing the cost of veterinary care. VetBilling’s mission is to keep pets and their families together, by reducing economic euthanasia and surrenders driven by lack of access to the credit and cash reserves necessary for managing unexpected veterinary expenses.
Suzanne has presented on the topic of financial access to care for Maddie’s Fund, the Access to Veterinary Care Coalition, Cornell University’s Center for Veterinary Business and Entrepreneurship, VetPartners, and the Veterinary Science Technology Program at SUNY-Delhi. She has also created two RACE-approved CE courses on managing client financial constraints in the veterinary clinical setting.
Suzanne holds an M.S. in Pastoral Counseling from Loyola University of Maryland and an M.A. in Jewish Studies from Baltimore Hebrew University. With a prior professional background in pastoral counseling, Suzanne is passionate about helping veterinarians and pet owners identify financial solutions in a collaborative atmosphere of emotional safety.
Suzanne lives on 4 acres in the rolling countryside of Carroll County, Maryland along with her partner in life and in business, Tony Ferraro. Together they share 3 dogs - an Otterhound, Scout; a miniature schnauzer, Finch; and Sophie, a Maltese that was inherited from a relative who recently passed away. Suzanne also owns Chase, a Clydesdale/Thoroughbred cross, who is retired from foxhunting and dressage and now enjoys hacking out on wooded trails as often as possible.
Resources Mentioned During The Show:
Link to credit article Suzanne mentioned during our conversation:
https://vetbilling.com/excellent-credit-score-declined-for-credit-yes-it-happens-to-your-veterinary-clients/
VetBilling Info and Website:https://www.vetbilling.com
The business Suzanne co-founded with her partner 10 years ago, VetBilling, is one solution for mitigating the cost barrier to care.
VetBilling’s mission is to keep pets and their families together, by reducing economic euthanasia and surrenders driven by lack of access to the credit and cash reserves necessary for managing unexpected veterinary expenses.
VetBilling equips veterinary practices with a cloud-based payment management platform that allows veterinarians to confidently offer in-house payment and budgeting plans to the 60% of clients who are ineligible for conventional credit-based financing.
Open Door Veterinary Collective:
https://www.opendoorconsults.org
This nonprofit organization teaches veterinary practices how to sustainably expand access to veterinary care while remaining profitable and financially healthy.
Frontiers in Veterinary Science, brief research report: "Payment options: An analysis of 6 years of payment plan data and potential implications for for-profit clinics, non-profit veterinary providers, and funders of access to care initiatives"
https://www.frontiersin.org/articles/10.3389/fvets.2022.895532/full
Connect with Suzanne and the VetBilling Team:
https://www.facebook.com/VetBilling
https://www.instagram.com/vetbilling/
https://www.linkedin.com/company/electronic-billing-&-customer-support/
https://www.linkedin.com/in/suzannecannonvetbilling/
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Today Dr. Michael Blackwell, DVM from the University of Tennessee joins us for an exceptionally thought-provoking conversation about moving veterinary care into the 21st century, setting appropriate expectations, having a positive perspective and approaching this new era of veterinary medicine with mindfulness and compassion.
He believes that pets help us to be better humans by their demonstration of love and compassion.
More About Dr. Blackwell:
Dr. Michael Blackwell has led a life of public service spanning private practice, government, and academia. This diverse professional journey has enabled him to deeply appreciate the importance of the human-animal bond.
Dr. Blackwell currently serves as the Director of the Program for Pet Health Equity in the Center for Behavioral Health Research, University of Tennessee, Knoxville, and as Director at AlignCare Health Inc.
His mission is to improve access to veterinary care, especially for families with limited means.
Connect with Dr. Blackwell:
https://www.linkedin.com/in/michael-blackwell-06a6066/
Program for Pet Health Equity: https://pphe.utk.edu/
AlignCare:https://www.aligncarehealth.org/main
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Today Rachel Lemcke joins us for a conversation about the important service she provides veterinary teams that saves them time and money by strategically planning and utilizing their lab equipment and services.
Rachel is focused on boosting efficiency and profitability in the lab without sacrificing the quality of medicine.
To put it very simply, she helps your vet get the information they need for testing products at the best price so they can do more for their team and clients without increasing prices. So, please be sure to share this podcast with them!
More about Rachel Lemcke:
Rachel is the founder of Amwell Data Services, a full-service independent veterinary laboratory consulting agency. She formed Amwell Data Services to help give veterinarians and their teams more margin, with the larger goal of helping make careers in veterinary medicine more sustainable.
Throughout her time as a veterinary Lab Manager, she realized many veterinary practices aren't leveraging their laboratory services as well as they could for overall practice stability and growth.
From pricing analysis to equipment and test selection to improving workflow efficiencies, Rachel is dedicated to morphing the veterinary laboratory into a thriving, evolving asset for vets and their teams.
For veterinarians looking to learn more, a free discovery call with Rachel is available at https://amwelldataservices.com
Connect with Rachel and Amwell Data Services:
IG: https://www.instagram.com/amwellds/
FB: https://www.facebook.com/amwellds
LinkedIn: Rachel Lemcke & Amwell Data Services LLC
https://www.linkedin.com/in/independent-veterinary-laboratory-consultant/
https://www.linkedin.com/company/amwell-data-services-llc/
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