Episodes
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In this episode of Beyond the Title podcast, we sit down with Richard Andrews, Managing Director of Devoteam UK and Ireland. Richard takes us on a journey through his dynamic career, from his beginnings in retail banking to becoming a key player in the digital tech consulting world. Hear how his focus on continuous improvement and high-performing teams has shaped his professional philosophy and driven his success.
"Let’s think about the customers that we’re really trying to serve and what we need to do in order to create a high-performing team to do that." — Richard Andrews
In this episode, you will:
Discover Richard’s early career path and how he transitioned from retail banking to digital consulting.Understand the pivotal moment that introduced him to ServiceNow and how it revolutionised his approach to managing workflows.Learn about the mindset and strategies Richard employs to foster high-performing teams and drive innovation.Explore the challenges and triumphs of adapting to change and building resilience in a fast-paced industry.Find out how Devoteam is shifting its focus to Customer Service Management and HR service delivery to meet evolving client needs.Tune in to this episode to gain a fascinating glimpse into Richard Andrews' professional journey and the principles that guide his work. Don't miss out on the valuable lessons and stories from a leader in digital transformation.
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Welcome to another episode of Beyond the Title podcast, where we bring you conversations with ServiceNow's elite. In this episode, we have the privilege of chatting with Scott Carver, the mastermind behind the ServiceNow platform at Rolls Royce's Global Business Services. From humble beginnings to leading digital transformation, Scott shares his incredible journey and unique insights into the world of ServiceNow.
"Careers aren't ladders anymore. They're almost like a jungle gym. You can go all over the place, learn different things." - Scott Carver
In this episode, you will:
Learn how Scott transitioned from working on an HR tool to becoming the ServiceNow platform owner at Rolls Royce.Discover the advantages of approaching technology with a fresh perspective, free from prior limitations.Understand the importance of maintaining a growth mindset and how it has driven Scott's career forward.Hear about the critical role of resilience and how Scott builds it by setting small, achievable targets.Find out what it takes to be a successful product owner and the multifaceted responsibilities involved.Tune in to hear Scott's fascinating story and gain valuable insights that can inspire your ServiceNow career journey.
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In this episode, Farrah sits down with Jeremy Duncan, a ServiceNow veteran with over 20 years of experience in the tech industry. Jeremy shares his journey from humble beginnings to becoming a certified master architect, offering a wealth of knowledge for both newcomers and seasoned professionals in the ServiceNow ecosystem.
"Do what you love and love what you do, no matter what." - Jeremy Duncan
In this episode, you will:
Learn about Jeremy's unexpected path into the world of ServiceNow and how he discovered his passion for the platformExplore the various career opportunities within the ServiceNow ecosystem, from technical roles to sales and project managementUncover Jeremy's secrets to maintaining a positive mindset and staying grounded despite his successGain valuable insights on the importance of mentorship and how to make the most of training programmes like NextGenHear Jeremy's candid advice to his younger self, including the significance of taking risks and pursuing a career you truly loveTune in to this episode for an honest, down-to-earth conversation that will inspire you to push your boundaries and find joy in your professional journey. Whether you're a ServiceNow enthusiast or simply curious about the tech industry, Jeremy's story and wisdom are sure to resonate with you.
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In this episode of Beyond the Title, we sit down with Damien Davis, the new ServiceNow Senior Director of Impact Advocacy. Damien shares his remarkable journey from joining ServiceNow as one of its earliest employees to his current leadership role. His infectious positivity and wealth of experience offer a unique perspective on career growth and personal development in the tech industry.
"If you don't ask the question, you'll never know the answer." - Damien Davis
In this episode, you will:
Explore Damien's unconventional path to success, starting with a two-and-a-half-hour commute and a leap of faithLearn about the power of curiosity and how it can shape your professional trajectoryUncover strategies for building resilience and maintaining a positive mindset in the face of challengesDiscover the importance of mentorship and how to leverage your network for growthGain insights into staying current with rapidly evolving technologies like ServiceNowTune in to this episode for a dose of inspiration and practical wisdom from a ServiceNow veteran. Whether you're a seasoned professional or just starting your career, Damien's story and advice are sure to resonate and motivate. Don't miss this chance to glean invaluable insights from one of the industry's most approachable and passionate leaders.
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From the inner workings of banks to the dynamic realm of software, Marc Michel's journey is a testament to the power of seizing opportunities and embracing change. His transition from a compliance expert to a ServiceNow GRC solution consultant offers a unique perspective on navigating career pivots and finding fulfillment in unexpected places.
"Even if you don't care about the title that you have in an organization, there are people that do care." - Marc Michel
In this episode, you will:
Unravel the serendipitous encounter that sparked Marc's foray into the software world.Gain valuable insights into navigating the transition from a secure corporate role to a more dynamic environment.Explore the art of striking a balance between professional ambition and personal well-being.Understand the importance of networking, mentorship, and continuous learning in career growth.Discover Marc's candid advice to his younger self, encompassing self-promotion and the intricacies of internal politics.Join us as we delve into Marc's captivating story and glean invaluable wisdom for your own professional journey. Tune in to this episode and unlock the secrets to embracing change, cultivating resilience, and thriving in the ever-evolving landscape of ServiceNow.
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Navigating the ever-evolving ServiceNow landscape requires a unique blend of technical prowess and human touch. In this episode, James Broomhead, a seasoned architect and product engineer, shares his remarkable journey, offering insights into the art of problem-solving, mentorship, and personal growth within the ServiceNow ecosystem.
“If you sit back and go, I'm not comfortable, maybe I need some more training. I think you've just got to grab the opportunity in front of you.” - James Broomhead
In this episode, you will:
• Unravel the secrets to conquering the fear of public speaking, as James reveals his transformative journey from shying away from the spotlight to commanding the stage with confidence.
• Explore the power of diverse mentorship, learning how to seek guidance from unexpected sources and harness the wisdom of unique perspectives.
• Uncover strategies for staying ahead of the curve, as James unveils his approach to keeping pace with ServiceNow's rapid evolution while maintaining a broader technological outlook.
• Gain insights into striking the perfect balance between ambition and humility, as James shares his philosophy on fostering a collaborative team dynamic while pursuing personal growth.
• Understand the value of diverse experiences, as James emphasises the importance of stepping out of one's comfort zone and embracing new challenges to cultivate a well-rounded skillset.
Dive into this episode and unlock the secrets to thriving in the dynamic ServiceNow realm, as James Broomhead imparts hard-won wisdom and practical advice for professionals seeking to elevate their careers and master the art of problem-solving.
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Step into the dynamic world of Chris Schuh, the ServiceNow Magician, as he unveils his extraordinary journey from coding wizardry to mystifying performances on stage. With a career trajectory as fascinating as his magic tricks, Chris shares insights and life lessons that will inspire you to embrace your dreams and conquer any obstacles that come your way.
"My fear of asking has to be less than my fear of not doing it." - Chris Schuh
In this episode, you will:
Unravel the story of how a chance encounter with ServiceNow transformed Chris's career path, leading him to become a Certified Master Architect.Gain enlightening perspectives on overcoming imposter syndrome and cultivating the resilience to pursue your aspirations relentlessly.Discover Chris's empowering advice for aspiring professionals, emphasising the value of meticulous planning, continuous learning, and specialisation.Understand the pivotal role of mentorship in Chris's success and learn how to seek out and nurture meaningful connections that propel your growth.Explore the intersection of kindness and achievement as Chris shares a profound lesson that has shaped his approach to life and work.Tune in to this episode and immerse yourself in Chris's extraordinary tale, brimming with wisdom, determination, and a touch of magic that will leave you inspired to embark on your own transformative journey.
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In this episode, Nitya Mudaliar, a highly accomplished ServiceNow architect and implementation specialist shares her wealth of experience and valuable insights. With over 15 years in the industry, including 12 years in the service management ecosystem, Nitya has designed intricate solutions, optimised processes, and collaborated with brilliant minds across various sectors. Her passion for revolutionising how organisations manage their services, streamline workflows, and enhance user experiences shone through as she discussed her career journey and offered advice for aspiring ServiceNow professionals.
"Don't suffer in silence. Raise your hand, you know, give it a couple of hours, but don't suffer for days." - Nitya Mudaliar
Episode Highlights:
The importance of curiosity in driving growth and success, and the value of asking questions to better understand business processes and customer needsDeveloping resilience by asking for help when faced with challenges and not suffering in silenceThe significance of mentors in shaping one's career path and the benefits of learning from their experiencesEssential skills for standing out in the ServiceNow ecosystem, including understanding the code, debugging, and grasping business processesThe importance of ServiceNow certifications, such as CSA and CAD, and continuous learning through the community and online resourcesTune in to hear Nitya's inspiring story, practical advice, and insights that will help you navigate your journey in the ever-evolving world of ServiceNow. Don't miss out on this opportunity to learn from one of the best in the business – listen to the episode now!
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Get ready to be blown away by the incredible stories of two ServiceNow stars, Ashutosh Munot and Dhruv Gupta! In this episode, we chat with these brilliant minds who have not only aced their careers but also become DevMVPs and leaders in the ServiceNow community.
From humble beginnings to global success, Ashutosh and Dhruv share their journeys navigating the ServiceNow ecosystem. They spill the beans on what it really takes to make a splash, even as a newbie. Spoiler alert: it's not just about technical skills!
Tune in for top tips on creating cracking content, sharing knowledge effectively, and building a rep in the community. Plus, get inspired by how these two juggle smashing their day jobs with passion projects and family life.
"If you are new to ServiceNow, first, always focus on building your foundation stuff. So go to Now Learning, get your admin thing cleared, and then choose what you want to do. ServiceNow has everything for everyone." — Dhruv Gupta
In this episode, you will:
Discover the incredible journeys of Ashutosh and Dhruv from ServiceNow newbies to DevMVPs and community leadersGain insights into what it takes to make an impact in the ServiceNow ecosystem, even as a beginnerLearn tips for effective content creation, knowledge sharing, and building influence in the communityHear wisdom on achieving ServiceNow career success while balancing work, passion projects, and familyBe inspired by Ashutosh and Dhruv's dedication to giving back to the community that supported themResources Mentioned:
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In this episode, we're thrilled to host Chris Chambers, a remarkable figure in the world of ServiceNow. With 23 years of IT experience, including 15 years working with the ServiceNow platform, Chris takes us through his fascinating career journey. From his start as an aircraft engineer in the Royal Navy to becoming a ServiceNow Certified Master Architect, Chris's story is one of determination and a constant pursuit of knowledge.
As Chris shares his experience, you'll gain valuable tips on mastering ServiceNow, the importance of mentorship, and the power of perseverance when facing challenges. He provides practical advice on navigating the ever-changing ServiceNow landscape, gaining essential skills, and achieving success in this dynamic field. Chris also discusses the rewards and challenges of being a ServiceNow instructor and the importance of contributing to the community.
No matter where you are in your ServiceNow journey, this episode offers valuable wisdom and inspiration to help you succeed. Chris's experiences and advice will resonate with both newcomers looking to break into the field and seasoned professionals seeking to take their careers to the next level. Let’s dive in!
"Certifications are important. They will get you in the door, if that makes sense. So they'll get you that interview." — Chris Chambers
In this episode, you will:
Discover how Chris Chambers transitioned from aircraft engineering to becoming a ServiceNow Certified Master ArchitectGain valuable insights on the importance of mentorship and fostering a continuous learning mindsetLearn essential skills and certifications needed to excel in the rapidly evolving ServiceNow industryUncover strategies for effective self-care and stress management in demanding tech rolesExplore the rewards and challenges of being a ServiceNow instructor and giving back to the communityUnderstand the significance of effective communication and setting boundaries in a global work environmentGet inspired by Chris Chambers' journey of perseverance, honesty, and dedication in the face of challengesFind Out More
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In this episode, we sit down with Paul Hinxman, a seasoned ServiceNow project manager with a fascinating story. From humble beginnings organising office moves, Paul has navigated the complex world of IT to become a sought-after expert in ServiceNow implementations. With 20 years of experience under his belt, he shares his hard-won wisdom on tackling the challenges that come with managing large-scale projects.
But this is no ordinary career retrospective. Paul opens up about the personal toll of high-pressure projects and the strategies he's developed to build resilience and avoid burnout. He also shares his insights on the key skills and certifications needed to succeed in the fast-paced world of ServiceNow, and the importance of continuous learning and humility in staying ahead of the curve.
For ServiceNow professionals at all levels, this conversation offers a wealth of practical advice and relatable stories from real-world experience. So whether you're looking to break into ServiceNow project management, navigate complex stakeholder relationships, or simply stay sane in a demanding role, this episode is worth a listen. Tune in now!
"If everyone's not on board, you're not going to get the momentum you need to keep the project going." — Paul Hinxman
In this episode, you will:
Discover how Paul Hinxman transitioned from organising office moves to leading complex ServiceNow implementationsLearn effective strategies for managing difficult stakeholders and driving project successGain insights into building resilience and avoiding burnout in high-pressure project environmentsExplore the key certifications and experience needed to excel as a ServiceNow project managerUnderstand the importance of continuous learning and staying humble in a rapidly evolving fieldFind Out More
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Are you ready to embark on a journey of empowerment, change, and purpose within the world of ServiceNow? In this episode, we sit down with Christian Ter, an Engagement Lead at ServiceNow, who shares his compelling story of personal growth and transformation. With a unique insider's perspective, Christian unveils ServiceNow's approach to talent acquisition, the transformative potential of their RiseUp program, and the company's bold vision to upskill a million people.
As we explore the ServiceNow ecosystem together, you'll gain practical tips for navigating career changes, discover the importance of mindset in thriving within a fast-paced environment, and hear authentic, unfiltered conversations about the realities of working at a leading tech company.
Whether you're considering a career in ServiceNow or simply curious about the future of upskilling and talent development, this episode is packed with actionable advice and thought-provoking discussions that you won't want to miss. Trust us; you'll be glad you joined us on this exciting adventure!
“Just do things that are good for you, where you get energy from. And it doesn't matter what it is. Sometimes it could be a good sleep or a breath or a walk outside of the office or the home.” — Christian Ter
In this episode, you will:
Discover how Christian Ter's ServiceNow journey is defined by empowerment, change, and purposeGain insights into thriving in a fast-paced environment like ServiceNowLearn the importance of mindset in succeeding within the ServiceNow ecosystemUncover ServiceNow's unique approach to talent acquisition: hiring for attitudeGet practical tips for navigating a career change from a ServiceNow insiderExplore the transformative potential of ServiceNow's RiseUp program for upskilling talentGo behind the scenes of early-career talent outreach at a leading tech companyUnderstand ServiceNow's bold vision to upskill 1 million people and its industry implicationsFind out if ServiceNow's RiseUp program is the launchpad for your tech career transformationResource Mentioned:
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In this episode, we sit down with Kevin Frost, a co-founder of Fusion3 Consulting and a genuine ServiceNow enthusiast. Kevin shares his fascinating journey from professional sailing to becoming a leader in ServiceNow. With Fusion3 Consulting achieving an impressive 30% annual growth rate and maintaining a 95% employee retention rate, Kevin reveals the secrets behind his company's success.
Throughout the conversation, Kevin discusses the importance of mentorship, authenticity, and work-life balance in the demanding tech industry. He offers practical advice on finding your passion within the ServiceNow platform and accelerating your career growth, drawing from his own experiences and the success stories of his team members.
Kevin also sheds light on the future of ServiceNow and shares his thoughts on how professionals can stay relevant in an ever-evolving industry. Whether you're an experienced ServiceNow professional or just starting your journey, this episode is full of valuable insights and real-world examples that will help you navigate the challenges and opportunities of the ServiceNow ecosystem.
Join us as we explore Kevin Frost's remarkable story and uncover the strategies that have propelled him and his team to the forefront of the ServiceNow industry.
"Before you go out and source another platform, come ask me if ServiceNow can do it. Odds are they either have an application that can do it or it can do it." — Kevin Frost
In this episode, you will:
Uncover the 3 critical factors that contribute to the success rate of ServiceNow implementations led by Fusion3 ConsultingLearn how Kevin Frost's mentorship approach has helped 80% of his team members achieve promotions within 2 yearsExplore the 4 essential daily habits that have enabled Kevin Frost to maintain a 95% client satisfaction rate while avoiding burnoutGain insights into the ServiceNow platform's 20% year-over-year growth and its impact on the future of IT service managementFind Out More
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Get ready to be inspired by the incredible entrepreneurial journey of Dariusz Szybowski, a ServiceNow Certified Master Architect with over 30 years of experience in the IT industry. In this captivating episode, Dariusz takes us behind the scenes, sharing the story of how he and his co-founders stumbled upon ServiceNow in its early days and took a leap of faith to establish Aspediens, a pioneering ServiceNow consulting firm.
From secure day jobs to the thrills and risks of entrepreneurship, Dariusz provides a candid look at the mindset shift required to transition into the startup world. His tale is a testament to the power of seizing opportunities, even when the path ahead seems uncertain. Dariusz offers invaluable insights into building a successful consulting business, navigating the ServiceNow ecosystem, and identifying untapped market gaps ripe for exploration.
But that's not all – Dariusz also pulls back the curtain on the prestigious Certified Master Architect (CMA) program, providing an insider's perspective on the rigorous certification process and the invaluable skills it imparts. From mastering presentation techniques to captivating audiences like James Bond, Dariusz shares practical tips that every aspiring consultant and speaker can benefit from.
So whether you're an entrepreneur at heart, a ServiceNow professional seeking to elevate your career, or simply someone who appreciates a success story, this episode is a must-listen. Dariusz's journey is a testament to the power of perseverance, adaptability, and continuous learning – qualities that have propelled him to the heights of his field.
“ServiceNow is trying to place the whole solution as a backbone of IT of the big corporation.” — Dariusz Szybowski
In this episode, you will:
Discover how a single tech find sparked a multi-million dollar consulting ventureUnlock 7 game-changing strategies for thriving as an independent tech consultantLearn the step-by-step plan to evolve from a techie to a highly-paid ServiceNow specialistUncover the tips for overcoming fears and turning your startup dream into a flourishing realityGain unique insights to ace the elite Certified Master Architect program on your first attemptFind Out More
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In this episode, Farrah engages in a conversation with Felix Acosta, an industry expert with a wealth of experience in the intricate realm of ServiceNow. From exploring his latest book to delving into the nuances of ServiceNow certifications, Felix shares indispensable insights that promise to guide both novices and seasoned professionals through the ever-evolving landscape of ServiceNow.
Unpacking Felix's Book: Managing the ServiceNow Platform: A comprehensive guide to ServiceNow administrationEver felt overwhelmed by the vastness of ServiceNow's capabilities? Felix introduces his latest creation – a book that serves as a roadmap even for beginners. Join the conversation as he unravels the motivation behind this comprehensive guide and discusses the importance of laying a solid foundation before delving into the myriad offerings of ServiceNow.
Farrah digs into the origins of the book, uncovering Felix's passion for coaching new administrators and developers. Discover how his first-hand experiences in ServiceNow implementation work laid the groundwork for a resource that simplifies complex ideas, making them accessible to everyone.
Navigating ServiceNow Certifications and Building a Robust CareerFelix shares golden advice on certifications, starting with the Certified System Administrator (CSA) certification. Tune in to learn the significance of mainline certifications and gain insights into the roadmap that can elevate your expertise in the ServiceNow ecosystem.
Balancing Act: Career and Continuous LearningAs the conversation takes a reflective turn, Felix shares the secret to maintaining an inquisitive mindset – finding the right balance. Uncover the two mindsets professionals adopt, and discover why aligning your career with personal interests is the key to sustained success in ServiceNow.
Certified Master Architect (CMA) Program UnveiledCurious about the Certified Master Architect (CMA) program? Felix, a CMA himself, unveils the mysteries surrounding this exclusive program. Dive into the intricacies of the program, its competitive nature, and the unique skills it imparts to participants deeply immersed in the ServiceNow ecosystem.
"Learning is winning. If an organization, a company is offering you to kind of do some certifications or any form of training or even mentorship, someone's giving you some advice, take it because it goes with you." — Felix Acosta
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Join us this week as we delve into remote leadership with our guest, Glen McCarty. In this episode, Farrah and Glen break down the nuances of virtual work, exploring how genuine connections form in a digital world. Experience a straightforward exploration of digital watercooler conversations that shed light on the often mysterious reality of remote professional relationships.
Crossing Borders: Navigating Diverse Work CulturesGlen McCarty, a maestro in managing teams across borders, shares his playbook for success. Learn the secrets behind steering through the complexities of diverse work cultures and sustaining peak team performance. Uncover the delicate dance of motivating talents from different backgrounds, as Glen reveals his leadership strategies that keep teams not just surviving but thriving.
Decoding Management Styles: A Personalized ApproachThis episode takes a deep dive into the world of individualized management styles. Glen unravels the mysteries of motivating a diverse team, offering a sneak peek into his leadership approach. This segment provides valuable insights into the art of maintaining a motivated and high-performing team, even in the face of varied professional backgrounds.
Detective Work in Productivity: Unmasking Performance SlumpsLet’s decode the detective work behind addressing productivity dips. Glen shares sage advice on deciphering the clues behind performance slumps, providing revelations that can breathe life back into stagnant career trajectories. Be prepared for an insightful discussion that may reshape your perspective on tackling professional challenges.
Self-Care Secrets from a Remote LeaderGlen shares his personal recipe for self-care, providing insights into dodging the burnout bullet while maintaining a competitive edge in the world of ServiceNow professionals. This segment offers a buffet of career wisdom, seasoned with Glen's reflections on his own journey, with a dash of humor and some invaluable advice for the younger selves among us.
"Taking opportunities to grab mentorship even when it’s not intended I think is really, really important. And anytime we can learn from another individual that we work with, we’re going to make ourselves stronger." — Glen McCarty
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Rob Jenkins is a seasoned professional with extensive experience in the ever-evolving landscape of work dynamics. With a wealth of leadership experience, Rob offers insights into the challenges and transformations arising from the shift to hybrid and remote work models. His reflections touch on social dynamics, efficiency concerns, and the pivotal role of leadership in navigating the evolving workplace landscape. Join the discussion as Rob shares his nuanced perspective on the delicate balance between work and life in today's dynamic work environment.
Navigating Social DynamicsRob reflects on the challenges posed by the intertwining of work and social life in a traditional office setting. He highlights the potential changes in socialization patterns with the adoption of hybrid models and the significance of periodic in-person interactions for team bonding.
Reassessing Remote Work EfficiencyThe discussion unfolds into an exploration of the unexpected consequences of remote work. Rob questions assumptions that the absence of commutes inherently leads to increased productivity. He cautions against overloading workweeks and draws parallels to the tendency to fill available time.
Balancing Act in Remote EnvironmentsRob acknowledges the difficulty of maintaining a clear distinction between work and home life in remote setups. He emphasizes the need for novel approaches to ensure a healthy work-life balance when the physical commute, traditionally marking the end of the workday, is absent.
Career Dynamics in Remote SettingsFarrah raises concerns about potential career impacts for those opting for full-time remote work. Rob acknowledges the shifts in career acceleration dynamics and technological advancements but stresses the importance of making mindful choices to balance career growth with the nurturing of relationships and experiences.
Leadership in Remote RealmsRob underscores the need for leaders to invest heavily in communication, set clear expectations, and utilize diverse channels to maintain relationships. He places particular importance on informal interactions for understanding team members' well-being.
Stress Management and Holistic Well-beingThe dialogue concludes with insights into stress management and burnout prevention. Rob advocates for real-world activities, like going to the gym, as effective strategies for maintaining mental well-being. He emphasizes the importance of finding activities outside of work for a comprehensive approach to work-life balance.
"I always think sometimes going to the office is a bit like going to the gym. You don't necessarily always want to do it, but you rarely regret it." - Rob Jenkins
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Let's embark on a thrilling voyage through the ever-evolving realm of IT, with a twist of adventure and a sprinkle of wisdom. Simon Wright, your captain through this journey, isn't your typical IT enthusiast – he's a trailblazer who's weathered the digital storms, and he's got some tales to tell. Tune in as we explore how ServiceNow, the digital powerhouse, transformed his path in the IT galaxy.
Setting Sail on the Digital SeaCast your mind back to the late '90s. It was a time when the internet was still in its awkward teenage years, IT was a frontier ripe for exploration. This is where Simon's story commences – a wide-eyed IT rookie venturing into the wilderness of possibilities and perplexing enigmas. Let's walk in his shoes through the basic baby steps that eventually led to his magnificent IT journey.
The ServiceNow RevelationServiceNow is no ordinary tool; it's a spark that ignites organizational metamorphosis. It's the secret sauce that makes your grandma's cookies world-famous – it's that good! As we venture deeper, you'll realize it's not just about fixing IT issues; it's about rewriting a business's DNA. Simon's narrative unveils this transformation, making you see ServiceNow as not just another tech tool, but as a digital chameleon.
Leadership Wisdom in the Wild West of TechIn the tech frontier, it's not all about cables and coding; leadership plays a pivotal role. Simon's story isn't just about IT; it's about leadership lessons woven into every fiber of his journey. Simon's adventures are peppered with instances that shine a light on leadership in the IT landscape. He's not just solving tech issues; he's steering teams, bridging the tech-business gap, and managing the intricate dynamics of IT projects. It's leadership in action.
The Tech Transformation RollercoasterTechnology has undergone tectonic shifts, thanks to cloud computing, automation, AI, and more. ServiceNow isn’t just a spectator; it's an active driver of change. Simon's stories unravel these changes in vivid colors, making you see how technology not only adapts but propels change within organizations.
Triumphs and Trials in the IT ArenaSimon has been through it all – guiding organizations through tech tempests, navigating labyrinthine IT projects, and facing the ever-evolving cybersecurity world. These aren't stories of defeat; they're tales of unwavering determination. They're those narratives where you root for the underdog. His adventures offer profound insights into how to beat the odds in the world of IT.
Peering into the Future Tech Crystal BallWhat's the future of IT, and where does ServiceNow fit into this grand tapestry? It's a question that prods you to reflect on the IT trajectory and the power of technology in shaping the future. The IT landscape is like an ever-moving canvas, waiting for the next stroke. Simon's unique viewpoint, painted by years of experience, offers you a peek into the IT future.
Simon Wright’s journey isn't just a story; it's a quest. It's a tale of adaptability, of visionary leadership, and of the profound impact of technology. His story is a call to action, nudging everyone who wants to make their mark in the IT universe. It's a reminder that the digital realm is not just wires and data; it's a world of transformation, leadership, and endless prospects.
“There’s always somebody with a bit more knowledge that can help you get to where you need to get to.” - Simon Wright
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Scott Hemmings, an esteemed leader in the IT industry, shares invaluable insights for individuals traversing the dynamic realm of IT and ServiceNow.
Teamwork TriumphsScott's emphasis on the paramount role of teamwork as a cornerstone of his leadership journey sets the stage for an exploration of career dynamics in the information technology landscape. Through a lens of collective achievement, Scott shares how fostering a team-centric mindset propelled his success, revealing an ethos crucial for thriving in the IT realm.
Foundations at the Service DeskScott advocates for embracing entry-level roles, particularly in the service desk domain, underscoring its significance in building foundational knowledge for a prosperous IT career. Drawing from his personal experience, he highlights the formative role of service desk positions in honing problem-solving skills, instilling a customer-focused mindset, and nurturing a robust understanding of IT fundamentals.
Certification StrategiesNavigating the labyrinth of IT certifications can be daunting, and Scott offers a compass to guide professionals through this intricate terrain. He stresses the relevance of certifications and provides practical advice on selecting paths aligned with career aspirations. Commending ServiceNow's Now Learning Platform for its dynamic and evolving content, Scott unveils the strategic importance of continuous learning and adaptation.
Networking DynamicsIn the expansive universe of IT, networking isn't just about cables and servers; it's about forging connections with professionals and staying attuned to industry trends. Scott underscores the transformative power of networking and recommends platforms like LinkedIn for enhancing professional visibility. By dissecting the dynamics of effective networking, he unveils the strategic importance of building and nurturing professional relationships.
Overcoming ChallengesEmbarking on an IT odyssey isn't devoid of challenges, and Scott candidly addresses the hurdles faced by newcomers. He advocates for building a robust network within the ServiceNow community, emphasizing the virtues of humility and continuous learning. By delving into his own experiences, Scott offers a relatable narrative that resonates with professionals navigating obstacles in their IT journey.
ServiceNow Community DynamicsThe ServiceNow community stands as a vast landscape of shared experiences and collective knowledge. Scott provides a deep dive into its dynamics, addressing its size, potential barriers, and the transformative power of active participation. Dispelling apprehensions about sharing experiences or asking questions, he paints a vivid picture of the collaborative spirit within the ServiceNow community.
"If my team makes a mistake and trusts that they’re not going to get beaten up about it, we’ll move so much quicker." - Scott Hemmings
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In this engaging episode, we sit down with IT veteran Robert Wilson, a seasoned professional in the world of ServiceNow and IT. Robert shares his invaluable insights and experiences, making it a must-listen for both IT enthusiasts and seasoned experts alike.
Robert's Path to IT SuccessRobert takes us on a journey through his own career and shares his perspective on IT career development. He underscores the significance of passion and self-awareness in choosing the right IT path. Whether your inclination leans toward technical roles or project management, Robert emphasizes the importance of staying true to your passion. This fundamental principle serves as a guiding light in the ever-evolving landscape of IT.
The Crucial Role of Technical ProficiencyTechnical excellence is at the core of IT, and Robert discusses its importance. He emphasizes the need for a strong foundation in programming and logical thinking for those seeking success in technical roles. He encourages continuous learning and training to stay ahead of industry developments, underscoring the dynamic nature of the IT field.
Resilience and Bouncing BackRobert shares his personal experiences and insights into navigating setbacks in an IT career. He discusses the critical role of resilience and the determination to rebound, even when the path to success seems uncertain. His stories and advice offer valuable encouragement for IT professionals facing challenges and obstacles in their own careers.
Balancing Work and Life in ITThe conversation extends to the topic of work-life balance, an area of growing importance in the IT world. Robert highlights his own approach, centered around a disciplined routine and prioritizing exercise. His commitment to maintaining a morning exercise regimen speaks to the importance of balancing professional demands with personal well-being.
The Humble Approach to SuccessDespite his substantial achievements in IT, Robert remains remarkably humble and grounded. He attributes this to his multicultural background and diverse cultural influences. Robert shares eye-opening anecdotes about the varied perceptions of success across the globe. His advice on maintaining humility and a down-to-earth attitude, even in the face of success, is a gem for those striving to excel in their IT careers.
This episode provides an enriching and motivational experience for those in the IT industry, particularly those interested in ServiceNow. Through candid conversations and personal anecdotes, Robert Wilson and Farrah offer real-world guidance and inspiration. Whether you're on the verge of launching your career, seeking advancement, or simply in need of motivation to stay the course, this episode is a valuable resource. Robert's blend of experience and wisdom in the IT field makes this discussion not just informative but genuinely captivating.
"If you're doing things that make you happy, you're typically going to be successful." - Robert Wilson
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