Episodes
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Given an automation mandate in 2021, MNX, a time-critical logistics company, started their AI journey with CapTech to focus on operational precision and efficiency.
Tim Kutz, CIO of MNX Global Logistics, joins Managing Director Michelle Meyer, and CTO Vinnie Schoenfelder to discuss the swift adoption of AI over the past 15 months.Tune in to hear:
“If you don’t have good data you’re done.”The importance of having a tight team of business and IT folks on your team.Creating an adaptable culture when navigating the inevitable uncertainty of AI.Moving from operational AI goals to customer experience AI goals in 2024.“People hear AI on the news and TV and think it’s this is a daunting thing. It’s not. It’s something new, like cloud or anything else you need to understand and get the right people to help you. But it is moving so fast.” – Tim Kutz, MNX CIO
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In this episode, we are joined by leaders from rvatech/:
Nick Serfass, rvatech/ CEO Todd Dube, rvatech/ Data + AI Summit Co-Chair, Analytics and AI leader at CarMaxMeghan Holt, rvatech/ board member, CapTech Managing Directorrvatech/ is a technology trade organization focused on igniting the growth of the technology sector and the technology community within the greater Richmond, Virginia region.
Tune in as we discuss the upcoming rvatech/ Data and AI conference, practical technology applications and career opportunities.
Register for the rvatech/ Data + AI Summit on March 28, 2024 here.
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Missing episodes?
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In this special edition episode of CapTech Trends, guest co-hosts and CapTech AI leaders Brian Bischoff and Jason Snook are joined by Ajit Mandgi, the Director of Analytics at Dominion Energy, and Paul Brooks, Professor and Chair in the Department of Information Systems at VCU School of Business.
Tune in to learn how AI is impacting various industries and gain helpful insights to navigate the future as this technology continues to evolve. In this panel discussion we cover:
How ChatGPT has impacted higher education and how educators have quickly adapted their teaching strategies.The transformational impact generative AI has had on the energy and utilities industry.The responsibility of leaders to help organizations embrace and navigate AI - and keep up the momentum.What the AI transformation will look like in the next few years. -
AI is a once-in-a-lifetime technology advancement and it's here to stay - so what does that mean for your business and how do you get started? Listen in as Vinnie chats with CapTech AI leads, Fellow Jason Snook, and CX Director LesLea Carey and we discuss:
Consumers are expecting AI, so how will you meet that need in 2024? AI is more than ChatGPT - the endless AI use cases include dynamic pricing, personalization, automation, anomaly detection, and more. Why you should move now and how to push past the analysis paralysis and unknowns. Excellent AI examples from Walmart and Dominos. -
Tune in to our latest episode as Principals Vinnie Schoenfelder, Bree Basham, and Brian Bischoff discuss the three key trends we see in the evolving landscape of technology and consumer interaction.
The use of Generative AI for authentic human-like interactionsCreating winning customer experiences through immersive and frictionless technologies The race to capture consumer loyalty by merging digital and physical elements of technology advancements
Links:Read the full article
CapTech AI Consumer Study -
How do consumers really feel about AI? In this episode of CapTech Trends, CapTech CTO Vinnie Schoenfelder, discusses the findings of CapTech’s AI study, with CapTech Fellow Jason Snook and CapTech Manager Carrie Ryan. Tune in as we cover:
Surprising findings that challenged our hypothesis How AI is deeply integrated into building brand loyalty The future of AI and the consumerRead the full study here.
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A discussion with Dominion Energy.
In this episode of CapTech Trends, we speak with Les Carter, Strategic Advisor for Grid Resiliency at Dominion Energy. Les, affectionately referred to as "The Godfather of Undergrounding" discusses how the new VISTAR(SM) app developed by CapTech is helping change how they approach undergrounding efforts and the adoption of emerging technologies.
Listen in as we discuss:
How the decision to introduce AR positively disrupted Dominion Energy's outlook on emerging technologies.Key advantages and challenges to using VISTAR for undergrounding.Advice for leaders who are incorporating AR and emerging tech into their companies. How to increase tech adoption both internally and with customers.Learn more about VISTAR: https://www.captechconsulting.com/solutions/vistar
The VISTAR app is now available for download on the Apple App Store: https://apps.apple.com/us/app/vistar-by-captech/id6449709614 -
In this special edition episode of CapTech Trends, Vinnie Schoenfelder hosts a conversation about sports technology with two special guests: Armando Bacot, UNC-Chapel Hill basketball player, and Roberto Castro, a former PGA TOUR golfer and leader in CapTech's sports technology practice.
Tune in as we discuss:
NIL: The impact of NIL (name, image, likeness) and how it can create opportunities to learn from business leaders. Sports Technology: The intersection of sports, technology, and business, and how this data can enhance an athlete's performance and fan engagement. Armando: Armando's plans for the future as he enters his fifth year at UNC and MBA program. -
In this episode of CapTech Trends, CapTech CTO, Vinnie Schoenfelder discusses passkeys, the first step towards a frictionless password future, with Fellow, Mark Badger and Senior Consultant, Andrew Levy.
Listen in as we discuss:
The brand advantages to being a passkey early adaptor How passkeys can both improve user experience and add security The consumer expectations around the scalability of passkeysResources referenced in this episode:
CapTech Passkey Article: The Password-less Future Is Closer Than You ThinkRIP, Passwords. Here’s What’s Coming Next.FIDO Alliance -
Tune in to learn about our findings from our third annual Consumer Innovation survey. Bree Basham, Principal and CapTech’s Customer Experience (CX) lead, discusses the key takeaways for brands to consider as we move through 2023.
Brand loyalty: The race for customer loyalty is tight. How do brands find customers where they are, and best engage them?Emerging technologies: How can brands meet customer expectations around AR, VR, and the Metaverse?Gen Z: All eyes are on Gen Z, and this consumer group is looking to purchase from companies prioritizing innovation.Read the full survey findings: 2022 Consumer Innovation Survey
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Are you getting value from the data that you have? Listen in as Vinnie chats with Andrew Novokhatny about moving from traditional to advanced analytics. Andrew is a data and analytics expert and healthcare analytics professor at UNC Chapel Hill.
Tune in as we discuss:
Pivoting into forecasting and making predictions using your data Don't forget the change management part of the equation How high-performing companies are using their dataHealthcare use cases in the fraud, waste, and abuse domain -
Join us as Vinnie chats with Leighann Hughart, Senior Manager in management consulting and an organizational change management (OCM) expert.
Debunking common myths about change managementWhy your OCM and customer experience teams are better together Supporting enterprise-wide product adoption with user-centered change management
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In this episode, CapTech Technical Director, Cameron Snapp joins Vinnie to dig deeper into data transformation, the importance of data-sharing, and what’s new in the landscape.
Listen in as we dig into:
Why understanding your data sources and communicating what happens to them, is important for the future. How third-party tools that sit in your data pipelines can make it easier to retrieve the data you need. The value of data democratization across an organization.Observing the shift of responsibility from building pipelines to now educating about them. -
Last month, we announced our latest in sports innovation, PinPoint Challenge™ powered by our proprietary ShotLander® technology. In this episode, we dig deeper into the business strategy, development, and technology behind the PinPoint Challenge with systems integration director, Clinton Teegarden, and director in our sports practice and former PGA TOUR player, Roberto Castro.
In this episode we cover:
How the ShotLander technology democratizes golf tech outside of professional leaguesWhy the future of ShotLander will extend beyond golf and into other sports and industries How leveraging each of our practice areas in product development made for a better user experience The technology behind PinPoint ChallengeCapTech Sports Experiences: https://www.captechconsulting.com/sports
Course Record Show Podcast: https://courserecordshow.com/
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In this episode of CapTech Trends, CapTech CTO, Vinnie Schoenfelder discusses how to become a thought leader with CapTech Technical Director, Mark Broski. Mark is passionate about fostering academic growth (from his previous experience as a university educator) and in his current role in consulting. Listen to this inspiring episode as we discuss:
The difference between a thought leader and a subject matter expert. How you can make the conscious choice to develop your skills and become a thought leader.Why becoming a successful thought leader requires being uncomfortable and taking risks.Why there is not a single thought leader archetype.The common traits and patterns of behavior among successful thought leaders.How organizations can embrace the development of thought leaders through their company culture.Books referenced in this episode:
The Scout Mindset: Why Some People See Things Clearly and Others Don’t by Julia Galef
Peak: Secrets from the New Science of Expertise by Anders Ericsson
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In this episode of CapTech Trends, we dig deeper into hyperautomation, one of our four 2022 Tech Trends. Our host, Vinnie Schoenfelder, and CapTech fellow Bill Klos discuss how hyperautomation technology is preparing organizations for the next frontier of digital transformation. Listen in as we discuss:
The differences between automation and hyperautomationThe factors that are causing companies to take hyperautomation more seriouslyHow to identify the feature flags within the development process The required top-down and bottom-up decision-making discussions -
In this episode of CapTech Trends, we dig deeper into one of our four 2022 Tech Trends about microchannels. Vinnie and CapTech Agile Director, Brian Hardwick, chat about how the user experience has evolved from multichannel to omnichannel, and now to microchannels, and how these small channels can have a big impact on the overall user experience. Listen in as we dig into both the technology and branding essentials, including:
Microchannels mean more opportunities for data to inform your long-term strategy. Speed to market matters. When adding a new microchannel, focus on getting an MVP to market and let the data inform your next steps. Why a unified brand experience is important across all channels - even third-party vendors. The importance of accessibility and inclusivity in your long-term channel strategy. -
In this episode of CapTech Trends, we dig deeper into the first of our four 2022 Tech Trends about the cloud and productivity. Cloud SME Mike Diiorio and Vinnie discuss the ways in which a move to the cloud is a culture change and requires organizational buy-in, communication with your teams, and a long-term cloud strategy. Listen in as we cover the following hot-button topics in cloud adoption today:
Why your priority should be creating a long-term cloud strategy and gaining buy-in across the entire organization.Addressing the skills gap in migration efforts - making sure your people understand what cloud adoption means for their jobs and creating opportunities for continual learning.Why multi-cloud split models are becoming the preferred model and how cloud vendors are adapting. If you're starting from scratch, having a cloud advocate or two can help lead the way and train teams through adoption. Why the lift and shift approach can turn into a worst-case scenario. -
In this episode, we bring Calli Rogers, director in our data and analytics practice, back by popular demand. Listen in as we dig deeper into metadata-driven ingestion and discuss topics such as:
Why Python is the preferred language in the analytics space.The importance of having a full-time role in data governance.Trivia: Why is our data butler named Alfred? -
In this episode of CapTech Trends, we dig deeper into our 2022 Tech Trends with data expert Michael Fitchko. This episode is rich with case studies and advice on how to grow your data productization efforts, whether you're just starting or have a mature architecture.
Listen to learn more about:
Why the relationship between your data and your company's vision is important to success. Getting started with trusted data, not perfect data.Shift from looking forward, not backward, with mature data.Two case studies: one on how data cleansing led to an improved user experience, and another on how data productization prevented employee attrition. - Show more
