Episodes
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What does "enough" mean to you in your life and work? In this week's episode, we explore the idea of "enoughness," especially in the context of the hair and beauty industry and online coaching.
We share stories from the moments that made us rethink what truly brings fulfilment and balancing financial success with a meaningful lifestyle. Plus, we dive into the sense of emptiness that can follow achieving big goals, the impact of societal pressures, and the need to set values-driven goals. This episode invites you to consider what "enough" really means for you.
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Ever wondered how much social media likes, awards, and client compliments can really boost your confidence (and maybe even your career)? We're diving deep into the world of external validation and discussing the pros and cons.
We're sharing our personal experiences and how we've navigated the ups and downs of seeking validation. But don't worry, we're not just talking about the negative stuff! We're also discussing the importance of self-acceptance and strategic choices.
Tune in this week for a juicy conversation about external validation in the hair and beauty industry!
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Missing episodes?
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Ready to take your hair and beauty services to the next level? In this episode, we'll dive into practical strategies to enhance the client experience from start to finish.
From boosting your online visibility to streamlining bookings and setting clear expectations, we explore how making your clients happy will help bring in more income.
Hit play to learn how to create a memorable and satisfying experience for your clients.
Resources Mentioned:Maddi's Pricing Calculator
Hayley's Lead From The Heart Day at the L'Oreal Academy London 25th October 2024
Maddi's Elevate Program
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.
Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Are you feeling good about how much you're charging for your services? We're talking about pricing in the beauty and service game today. We challenge you to think outside the box when it comes to setting rates, urging us to avoid making assumptions about our client's financial situations. We explore the psychology behind pricing decisions, understanding that emotions often play a bigger role than we might think.
Join us as we discuss the distinctions between price, cost, and value and how to effectively communicate the perceived value of your services. Discover how to rethink your pricing strategy to boost client satisfaction and business success.
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Want to grow your salon without burning out? Join us as we chat with MamaWest, a Melbourne-based salon boss who's been there, done that. She spills the tea on the ups and downs of expanding her business, including the emotional rollercoaster and how she built a killer team.
We dive deep into setting boundaries, managing money like a pro (hint: it's not all about saving), and prioritising self-care. If you're dreaming of owning your own salon, this episode is a must-listen!
Connect with Sheridan on Instagram @sheridanroseshaw_mamawest
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Are you sick of the stereotype that all hairdressers are extroverted social butterflies? Join us as we bust that myth wide open. In this week's episode, we explore the world of introverted stylists, exploring their unique challenges and strategies for thriving in a fast-paced, people-oriented industry.
From energy management to self-care, we cover it all. We're sharing our practical advice for anyone who's ever felt out of place in the hair and beauty world. So whether you're an introvert looking for inspiration or an extrovert curious about understanding your quieter colleagues, this episode is not to be missed.
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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How do you handle juggling all the different roles at work and home? Today, we're exploring the idea of "wearing many hats" and focusing on the emotional weight and potential burnout that comes from managing tasks like bookkeeping, customer relations, and household chores.
We want to stress the importance of recognising and sharing these responsibilities to prevent feeling overwhelmed. This episode sheds light on women's unique challenges when striving to balance professional and personal duties. Let's chat about this because it's not just about personal well-being but also about creating a more supportive and fair work environment for everyone.
Resources Mentioned:Maddi's Pricing Calculator
Hayley's Burnout & Boundaries
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Ever wondered what it's really like to have an agent? Join us as we're joined by our very own agent, Karrie Fitzmaurice, Founder of KIT Studios as she shares all about having an agent in the world of hair.
Karrie shares the day-to-day life of an agent and how they can supercharge your career. Discover how to know if you're ready for an agent and what to expect from this exciting partnership.
Whether you're a budding hairstylist dreaming of bigger things or simply curious about the biz, this episode is packed with insider tips and advice. We discuss the benefits of having an agent, how to build your personal brand, and the importance of networking. Tune in to find out if an agent could be the secret ingredient to your success!
CONNECT WITH KARRIE:
Website: https://kitstudios.co/
Instagram: https://www.instagram.com/kitstudios/
Personal Instagram: https://www.instagram.com/karriefitz/
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Is it okay to change your mind? We all know that feeling of sticking to a plan, even when it’s not working. In this episode, we’re diving into why people are so scared to change their minds and how it can hold you back.
We’re sharing stories from our hairdressing and coaching careers about the ups and downs of adapting to change. Plus, we’ll talk about the crazy shift from old-school salons to digital bookings and what we’ve learned along the way.
At the end of the day, it’s about realising that change isn’t always bad and can actually open up a world of new possibilities. Let’s chat about it!
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Tired of the same old stereotypes about hairdressers? Us too. In this episode, we're spilling the tea on the unfair labels slapped on the hair and beauty industry.
From misconceptions about intelligence to the impact of social media, we're breaking down why these views are way off base. We're also talking about how we can change the game and give hairdressers the respect they deserve. Let’s get real about it.
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Do you ever find yourself scrolling through social media instead of tackling important tasks? Or maybe tidying up the whole house sounds better than organising your overflowing inbox?
This episode is all about procrastination - that sneaky villain that holds us back from being productive. We share actionable tips to help you conquer your to-do list. We're talking about breaking down big tasks, the magic of the "five-second rule," and even the surprising link between stationery and procrastination.
So ditch the overwhelm and join us! Let's turn you from a master procrastinator into a productivity powerhouse.
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Feeling like you're going it alone in the hair and beauty industry? Have you considered getting some support to help you thrive? This episode is all about the power of coaching and mentorship!
We share our experiences, showing how these can empower you at any stage of your career. We discuss recognising the type of support you need, from strategic business coaching to finding a mentor during a career transition.
Join us as we emphasise the importance of being open to guidance, building a strong network, and experiencing the transformative power of mentorship. Tune in and discover how to take your hair and beauty career to the next level.
Resources Mentioned:Smarter Not Harder: How To Get Off The Booking Rollercoaster
Stop Sabotaging Your Success
How To Overcome The 5 Most Common Pricing Mistakes
Hayley's Instagram for the 5 Questions
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Ever get sucked into that rabbit hole of scrolling through competitor salon pages on Instagram? Feeling a little burnt out by the constant comparison game? We hear you! In this episode, we explore how to stay inspired and avoid the comparison trap.
We also talk about tools like SWOT analysis to help you identify your strengths and weaknesses while understanding your competition. Plus, how to set healthy boundaries to keep your energy high. Get ready for actionable tips to stay focused and ahead of the curve!
Resources Mentioned:
Hayley's Burnout & Boundaries Course
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Have you ever dreamt of throwing in the scissors and walking away from your salon? We've noticed this feeling creeping up on a lot of business owners lately. This episode dives into the challenges faced by salon owners and hairdressers, from the daily grind to the urge to escape.
We'll explore strategies for addressing burnout, identifying the root causes of dissatisfaction, and finding solutions that reignite your passion. But is shutting down the business always the answer?
Maddie shares her own story of making a tough decision due to health reasons, and we'll discuss the importance of making reflective and smart choices before taking drastic steps. Learn how to manage your energy, avoid knee-jerk reactions, and make rational decisions that will benefit both you and your business in the long run.
Resources Mentioned:Hayley's Burnout & Boundaries Course
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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How do generational differences shape the hairdressing industry? Today, we’re diving into this fascinating topic by looking at baby boomers, Gen Xers, millennials, and Gen Zers.
We’ll explore how these generational differences influence everything from workplace dynamics and leadership styles to motivation and client interactions. Understanding and adapting to each generation’s unique preferences and values is key. Plus, we’ve got some practical tips, such as offering personalised services for baby boomers and using social media to attract Gen Z clients. Join us for this discussion!
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Ever cringed at your online presence? You're not alone, and it's time to flip the script! Join us for a no-holds-barred dive into the world of hair and beauty entrepreneurship, where we tackle that gut-wrenching feeling head-on.
In this episode, we get real about personal experiences and spill the secrets of squashing self-doubt and silencing the critics. Inspired by Brené Brown's powerful "in the arena" philosophy, we highlight why it's crucial to identify who's in the cheap seats and who truly matters – spoiler: it's you!
We'll arm you with practical tips to build unshakeable confidence and foster genuine connections with your audience. Because in the end, it's not about them; it's about showing up authentically and owning your space. Tune in and discover how to turn cringeworthy moments into badges of honour, and let your true self shine through.
Resources Mentioned:
Ep 27 With Heather Mackenzie
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Have you ever wondered where the line is drawn between professional ties and being friends, especially when your clients start feeling like your closest friends? In this episode, we dive into the tangled world of friendships within the hairdressing industry! We're getting real about the emotional rollercoaster and the tricky business situations that pop up when those salon chairs become confession booths.
We're spilling the tea with our own stories about the tough moments, like when it's time to up those prices (awkward!) or when we're tempted to slip in a sneaky discount. Plus, we're opening up about the burnout that hits close to home when client relationships get a little too cozy.
We also celebrate the beautiful connections we've made, the friends we've found, and the pure happiness of bumping into old clients outside those salon walls. Tune in and hear us answer the question if you can be friends with your clients.
Bandolier Bags: https://www.bandolierstyle.com/
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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Have you thought about how offering discounts affects what you make each month? Today we are chatting about the complexities of offering discounts to your specific groups of your hair and beauty clients. We understand why you might consider offering discounts, especially if it's aimed at certain groups, such as pensioners, students, and emergency service workers but have you considered the long-term impact of doing this?
Tune in and hear us discuss the impacts discounting could have on your salon's profitability, and client retention and what you can do instead of offering traditional discounts.
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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What impact is technology having on the hairdressing industry? Join us as we discuss this and navigate our tech journeys.
We look into the role of tech in fostering human connection and address the fears of robots replacing our jobs. Plus we explore tools like booking systems and AR apps and how they can help us in our day to day.
Tune in to explore the intersection of technology and hairdressing!
RESOURCES MENTIONED:
Booking System Set-Up With Laura
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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What would we do if we could rewind to the start of our hairdressing journeys? In today's episode, we're sharing what we'd do differently and what we'd keep just the same. From picking our dream salon spot to only taking card payments, would we go full-on specialist or keep our options open? Or how we'd juggle work, life, and our mental health? We've got you covered!
Whether you're just starting and need a bit of a steer or you're thinking about shaking things up a bit, this episode's for you. Click play and let's chat about shaping your hairdressing journey the way you want it.
This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.
CONNECT WITH US:Follow Maddi on Instagram @bossyoursalon
Follow Hayley on Instagram @the.resilient.hairdresser
Take a look at Maddi's website https://bit.ly/bossyoursalon
SHOW SOME LOVELoved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!
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