Episodes
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Rayna Willis and Tyler Kennington with Parker County Hospital District in Texas discuss their center’s race to ACE. They talk about their motivations, their barriers, and advice for other centers ready to take the plunge.For Your Information:Start your Race to ACE today: https://www.emergencydispatch.org/what-we-do/accreditation
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This combined episode with the hosts of Dispatch in Depth, Tell Me Exactly, and Within the Trenches took place at NAVIGATOR 2025. Attendees were invited to share their answers to the following questions: What facts would you tell someone who doesn’t think emergency dispatchers are first responders? What stories would you tell them? What would you say to other first responders who don’t think emergency dispatchers are first responders?For Your Information:Listen to Tell Me Exactly here: https://open.spotify.com/show/6rpohCpEPDGFjma6HQYPlaListen to Within the Trenches here: https://www.withinthetrenches.net/podcast
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Missing episodes?
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Dominique Mathis, public safety manager for Carbyne, discusses some aspects of the company you might not be familiar with. She talks about why Carbyne prioritizes sponsoring NAVIGATOR and what you can expect from their AI solutions.For Your Information:Check out Carbyne’s website: https://carbyne.com/
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We’ve saved the best for last in our NAVIGATOR 2025 Sponsor series! Chris Murdock, new President of Priority Dispatch Corp., joins us to talk about what’s going on with PDC. He discusses the new and improved billing system, the benefits of AI SkillLab, and why PDC prioritizes sponsoring NAVIGATOR each year.For Your Information: Check out PDC’s site: http://prioritydispatch.net/ Listen to our episode about the AI SkillLab: https://www.aedrjournal.org/the-iaeds-ai-skilllab-with-amanda-beal
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Becca Zapata, Lead UX Researcher, and Chris Bennett, Director of AI Transparency & Education, join us to give you an update on Motorola Solutions, particularly the role of AI in their products. They discuss AI industry trends, their own VESTA NXT software, and what to look out for in the future.For Your Information:Check out the Motorola Solutions website: www.motorolasolutions.com
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Carlynn Crampton, Engagement Strategist, joins us to give you an update on FirstWatch. She discusses Academy Analytics, the Risk Identification for Emergency Services (RIDES) tool, and what to expect at their booth at NAVIGATOR.For Your Information:Check out the FirstWatch website: https://firstwatch.net/ Learn more about the RIDES tool: https://firstwatch.net/what-we-do/enhancement-modules/rides/
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Rob Farmer, interim National Director of Sales of Vertex NG911 Call Handling, joins us to give you the scoop on CentralSquare. He discusses the company’s own Engage conference, the newly named Vertex, and what to expect at their booth at NAVIGATOR.For Your Information:Check out the CentralSquare website: https://www.centralsquare.com/ Learn more about Vertex NG911 Call Handling: https://www.centralsquare.com/solutions/public-safety-software/vertex-ng911-call-handling Register for their Engage conference (April 27–30, 2025): https://web.cvent.com/event/f25feacb-fa48-4079-a8fe-d85500fa69ce/summary
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Matt Grogan, Director of Program Development, chats about the Denise Amber Lee Foundation, including its annual “Be the Difference” conference, new training opportunities, and their longstanding relationship with NAVIGATOR. For Your Information:Check out the Denise Amber Lee Foundation website: https://deniseamberlee.org/ Follow the Denise Amber Lee Facebook page: https://www.facebook.com/deniseamberlee
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Dr. Conrad Fivaz, President, returns to talk about Priority Solutions, Inc., the creator of technology and systems for over-the-phone nurse and clinical triage. He talks about new developments and aspects to consider when looking at implementing an emergency nurse triage system.For Your Information:Check out the PSI website: https://prioritysolutionsinc.com/
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Dr. Anthony Minge, senior partner at Fitch & Associates, speaks about the importance of sponsoring NAVIGATOR and highlights the services available for emergency dispatchers through his company. He touches on the Communication Center Manager (CCM) Program as well as the Pinnacle EMS Leadership Forum. For Your Information: Fitch & Associates site: visit www.fitchassoc.com CCM program site: https://fitchassoc.com/communication-center-manager-program/ Fitch & Associates’ 20th annual Pinnacle EMS Leadership Forum will be held July 14-18, 2025, in Phoenix, Arizona. Learn more at www.Pinnacle-EMS.com.
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Andrew Palmer, IAED’s Manager of Instructional Design, is excited to talk about the IAED’s new and improved Learning Portal! He discusses what it will look like, its new capabilities, and how people can start familiarizing themselves with it. For Your Information: Andrew’s previous episode: https://www.aedrjournal.org/getting-the-reps-in-with-andrew-palmer
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Josephine Rios, 911 calltaker and law dispatcher and founder of Latinas of 911 LLC talks about her organization including how it started, what its goals are, and how to become part of it. For Your Information: Check out the Latinas of 911 website: https://latinasof911.com/ Facebook: https://www.facebook.com/groups/503127028633445 Instagram: https://www.instagram.com/latinasof911/
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Meridith Jensen, Software & EDQ Protocol Expert with Priority Dispatch Corp., talks about PDC’s new podcast, “Tell Me Exactly,” which she hosts. She discusses the differences between “Tell Me Exactly” and “Dispatch in Depth,” her favorite episode so far, and her goals for the project.For Your Information:Listen to Tell Me Exactly on Apple Podcasts: https://podcasts.apple.com/us/podcast/tell-me-exactly/id1741570579Spotify: https://open.spotify.com/show/6rpohCpEPDGFjma6HQYPla Or look for it wherever you get your podcasts.
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Bob Finney, Director of Communications Technology for the Collier County Sheriff's Office, and John Chiaramonte, president of Mission Critical Partners’ consulting business, talk about the Partnership for Priority Verified Alarm Response (or PPVAR) and the Automated Secure Alarm Protocol (ASAP) and how they can free up some of your valuable time in the comm. center. For Your Information: Learn more about PPVAR here: https://ppvar.org/wp-content/uploads/2024/03/Public-Safety-Postcard.pdf TMA-AVS-01: https://tma.us/standards/tma-avs-01-alarm-validation-standard/ Partnership for Priority Verified Alarm Response (PPVAR): https://ppvar.org/ Automated Secure Alarm Protocol (ASAP): https://tma.us/programs/asap/
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Bonnie Maney, Operations Manager with Mission Critical Partners, discusses response alternatives in 911 beyond supplying mental health support teams. She talks about finding ways to reduce mission creep, the impact of making small but significant changes in your center, and the importance of maintaining stamina for positive change. For Your Information: Got a question for Bonnie? Email her at bonniemaney (at) missioncriticalpartners (dot) com. Learn more about Mission Critical Partners: https://www.missioncriticalpartners.com/ Check out their FREE resources, including trainings and white papers: https://www.missioncriticalpartners.com/resources/
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Amanda Beal, the IAED’s AI SkillLab Simulation Administrator, discusses what exactly the AI SkillLab is, where you can access it, and how it helps you in your role as an emergency dispatcher. For Your Information: Learn more about AI SkillLab here: https://www.prioritydispatch.net/en/ai-skill-lab
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Sergeant Ashlee Gautreaux, creator and facilitator of a high school Emergency Telecommunicator Certification (ETC) program in Ascension Parish, Louisiana, talks about how the program came about and how it’s structured. She also discusses some unanticipated benefits to the community that have come from it. For Your Information:Learn more about the program here: https://www.ascensionschools.org/schools/high/career-technical-education Do you live in Ascension Parish? Apply to become a dispatcher here: https://ascensionsheriff.com/join-our-team
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Dr. Russell MacDonald, the Medical Director for Toronto Paramedic Services and Toronto’s Central Ambulance Communications Centre, discusses what a communication center medical director is and how their role impacts your work. For Your Information: Toronto Paramedic Services – social media sites: https://www.youtube.com/@TorontoMedics https://www.facebook.com/TorontoMedics/ https://x.com/torontomedics https://www.instagram.com/torontomedicsofficial/ Emergency Care in the Streets (Canadian edition): https://www.psglearning.com/catalog/productdetails/9781284196641 A link to some of Dr. MacDonald’s publications and related activities: https://www.researchgate.net/profile/Russell-MacDonald
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John Chiaramonte, President of Mission Critical Partners’ consulting business, talks about the company's upcoming 8-hour course on swatting incidents. He discusses the recent uptick in these types of responses as well as things communication centers can do to prepare for the eventuality of these calls. For Your Information: Sign up for the class here: https://info.missioncriticalpartners.com/mitigating-swatting-incidents-masterclass Check out Mission Critical Partners’ other webinars and trainings: https://www.missioncriticalpartners.com/resources/webinars-training/
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Tyler Pelke, Deputy Chief with the City of Red Deer Emergency Services, shares his perspective on resilience in the emergency response profession. He talks about doing the hard things, like building habits and practicing forgiveness, and fostering trust in the workplace. For Your Information: Tyler’s website: https://www.tylerpelke.com Dr. M. Scott Peck’s book on resilience: https://www.simonandschuster.com/books/The-Road-Less-Traveled-Timeless-Edition/M-Scott-Peck/9780743243155 Dr. Karestan Koenen: https://www.hsph.harvard.edu/profile/karestan-koenen/ Dr. Steven Southwick: https://aeon.co/users/steven-southwick
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